A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Job Summary: 

This is not your typical Business Manager role. Working as Senior Business Manager for IQ-EQ will require you to have a womb to tomb mastery of project and business management methodologies to be applied to ongoing initiatives in IQ-EQ to ensure predictable and successful delivery. You won’t just be taking down the minutes of the meeting because you will need to have the vision and a thirst for change, transformation, and continuous improvement. 

Business Management is not an easy job; therefore, we need someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining a good working relationship with all participants. 

A proactive team player who initiates improvements at the same time adheres to the team’s standard methodology and governance processes. 

Responsibilities (how we will measure success) 

• Contribute to strategic growth and operational development of the Firm by managing a suite of projects/initiatives ongoing throughout the IQ-EQ Group 

• Adhere to the team’s standard methodology and governance processes including use of approved templates and checklists. 

• Responsible for all aspects of Project/Business Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery. 

• Organizing and motivating project teams, directing the project and all stakeholders involved to successful delivery. 

• Effective and Transparent communications ensuring the flow of information to all stakeholders involved. 

• Ongoing contribution towards continuous development and improvement of Change Delivery methodologies, templates, and checklists 

Tasks (what does the role do on a day-to-day basis)  

• Define the scope of assigned projects in conjunction with the Project Sponsor 

• Devise the overall approach to delivering individual projects, making use of the internal methodology tailoring matrix. 

• Preparation of project documentation in collaboration with Subject Matter Experts for example: 

• Project Initiation Requests 

• Project Initiation Documentation 

• Product and Work Package Descriptions 

• End Stage reports and Stage Gate Readiness Assessment Documents 

• Test Strategy, Plans and Scripts 

• Closure Reports 

• Determine objectives and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments. 

• Select, lead, and motivate your project team both internally and externally, establishing a team culture within the assigned projects. 

• Monitoring overall progress and use of resources, initiating corrective action where necessary 

• Applying change control processes to control changes to the products ensuring that changes are made only with the agreement of appropriate named authorities. 

• Managing project risks, including the development of contingency plans 

• Reporting through agreed lines on project progress through highlight reports and end-stage assessments, including option papers and recommendations

•  Manage a range of stakeholders from junior to senior level across all locations. 

• Manage and monitor project budgets to ensure delivered within agreed budget. 

• Adhere to internal project methodology and governance. 

• Track all time spent on projects in NetSuite ensuring that resource time is also captured and monitored. 

• Communication and engagement planning 

• Maintaining an awareness of potential interdependencies with other projects and their impact 

• Liaise with various departments to ensure Service Transition is successful, including the training team in relation to training needs arising from projects and related solutions. 

• Production of closure reports, evaluating successes and challenges to enhance learning for your next project – ensure capture of lesson on the team’s central lessons log. 

Other: 

• Support other departments as required within the confines of the Business Manager role 

• Undertake any additional reasonable duties as required the Firm 

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, IT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by the team
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various Depositary processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.
• As a people manager, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following regulatory requirements of the clients the team’s handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate stakeholders, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner.
• Reviews and pre-approves filed overtime of their team
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on Depositary platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and regulatory requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate stakeholders are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate stakeholders and acted on in a timely manner.
• Participate in interviews, as needed.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

MyDeal.com.au has traditionally operated as a marketplace platform however, we have expanded and launched our very own In-Stock department, purchasing and selling inventory on our own site and multiple other sales channels online. We are seeking an Assistant Operations Manager – Instock Operations to join our team, to assist in coordinating all key import functions.

Responsibilities

• Overseeing and management of the day-to-day operations of the Instock operations function.

Logistics and Supply Chain Management

• Coordinate the movement of goods from suppliers to warehouse.
• Implement systems for tracking shipments and inventory levels.
• Continuously evaluate and improve logistics and supply chain processes.

Procurement Management

• Develop and implement procurement strategies and policies.
• Identify and evaluate suppliers, negotiate contracts, and establish vendor relationships.
• Monitor supplier performance and resolve any issues or discrepancies.
• Ensure compliance with procurement regulations and ethical standards.
• Maintain accurate records of procurement activities.

Training and Development

• Assist in developing and delivering training programs for all Instock operations staff.
• Continuously review processes, identifying opportunities for improvement and efficiency gains.
• Support the onboarding process for new hires, providing them with the necessary operational training and guidance.

Team and Performance Management

• Support the hiring, training, and development of the Instock operations team.
• Set up performance goals and expectations for the Instock operations team.
• Provide guidance and coaching to team members, addressing performance issues and fostering a positive work environment.
• Redundancy/resilience building is essential for this role to ensure there are no substantial disruptions to Instock Operations in the event of personal or annual leave, or unforeseen circumstances.

Reporting and Analysis

• Prepare and present reports on procurement and logistics performance.
• Use data and analytics to identify areas for improvement and make data-driven decisions.

• Prior experience in team and operations management, or a related field.
• Demonstrates a strong commitment to supporting stakeholders and actively contributes to achieving optimal outcomes.
• Strong leadership abilities, including the capability to motivate and guide a team, resolve conflicts, and foster a positive work environment.
• An understanding of technical requirements surrounding e-commerce marketplaces is highly advantageous.
• Knowledge of e-commerce software, logistics and procurement systems, and relevant tools for effective performance tracking and reporting.
• Ability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, handle multiple tasks simultaneously, and remain composed under pressure.
• Detail-oriented mindset with a focus on accuracy and quality.
• Full-time on-site availability and willingness to work are required.

WHAT WILL YOU DO

• Manage bill.com inbox for 3 entities. Code 50+ daily vouchers and route for approval to sync with QBO.
• Leads the month-end closing process.
• Managing the accounts payable function that may or may not include performing the duties of an Accounts Payable Officer
• Ensuring the team's work is accurate and invoices are approved for payment using the correct process
• Ensuring the team is allocating purchase order numbers (if applicable) and resolving any issues
• Managing the resolution of issues escalated from team members
• Managing the employee expense claims process
• Planning and execution of the vendor payment runs
• Ensuring credit notes are processed accurately
• Managing the accuracy of the vendor database
• Reconciliation of supplier statements, credit cards, etc.
• Generating journals for month-end reporting
• Ongoing improvements to the accounts payable process
• Manages and trains accounts payable coordinators.
• Hire and onboard accounts payable coordinators.
• Ensures payments are made accurately and on time.
• Creates accounts payable processes and procedures.

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Excels at project management and organization.
• Works carefully and is diligent and detail-oriented.
• Motivates a team and has strong leadership skills.
• Demonstrates advanced math and analytical thinking skills.
• Collaborates with colleagues and has great interpersonal skills.

YOU HAVE…

• A bachelor’s degree in finance, accounting, or a related major is required.
• A master’s degree in finance, accounting, or a related major is preferred.
• A Certified Accounts Payable Professional (CAPP) certification is preferred.
• At least 5 years of accounts payable or related experience is required.
• At least 5 years of managerial experience is preferred.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Are you a strategic thinker with a passion for digital marketing? Pronto Marketing is seeking a Digital Marketing Account Manager to join our team. As a leader in the website management and digital marketing industry, we are dedicated to helping small-medium businesses grow and succeed online. If you have a track record of managing successful digital marketing campaigns and delivering exceptional customer service, we want to hear from you. Join us in our mission to empower businesses with the tools and expertise they need to thrive in the digital world.

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Cindy Ilagan will provide

Join the A-Team and experience the A-Life!

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Position: Sales Associate

Reporting to: HVS Team Lead, North America / HVS Team Lead, CEP & International Sales

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid and Night Shift

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Over 6,500 organizations in more than 20 industries across more than 80 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

Sales Associate – Role and Responsibilities

• Play the role of a “Junior Inside Account Manager” and/or “Junior Inside Account Specialist”
• Implement and execute high-velocity sales process through high volume calls and email outreach, account penetration, sales cadences, targeted campaigns, and solution-based selling
• Generate and convert sales opportunities from select products within the Aptean installed base by utilizing all provided channels of communication to contact and reach prospects and clients
• Hunting prospects and leads, and/or generating a sales pipeline of former customers to win their business back and/or new logo customers 
• Manage an end-to-end sales cycle from prospecting to closing the deal 
• Maintain growth and retention of the assigned client account portfolio

• Ensure that all communications with prospects and clients are documented in the CRM
• Follow up and maintain urgency on inbound leads to convert to sales opportunities and wins
• Identify, build, and maintain a healthy sales pipeline using Salesforce.com
• Liaise between clients and cross-functional internal teams to ensure successful and timely delivery of client’s requirements
• Contribute to overall sales revenue by consistently hitting sales target

The Successful Applicant - Requirements

·       At least 1 year of work experience in the BPO setting, supporting a global company

• Familiarity in high velocity sales environment
• A go-getter with the ability to aggressively hunt, close deals, maintain client relationships, and sell wide and deep within assigned accounts
• Knowledge and experience with business growth techniques including effective questioning, objection handling, challenger and value selling, and closing deals
• Strong written and verbal communication skills using English language
• Great team player with a positive, flexible, and enthusiastic attitude
• Ability to work and be motivated independently
• Demonstrate good attention to detail and organizational skills
• Experience with using Salesforce and other CRM is an advantage

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

• You will be conducting on-line sales presentations with existing MSP partners, who are interest in adding additional ConnectWise products and services.
• Your goal is to secure additional revenue from ConnectWise partners assigned
• Deliver online presentations and business calls to owners of small businesses
• Clearly and convincingly communicate the value of ConnectWise’s IT Management Platform to secure trial evaluations for additional Solutions. Cross sell and upsell ConnectWise products.
• Articulate a unique business value of our remote monitoring and management solution
• Salesforce data entry and opportunity tracking assistance
• Contract information submission and verification
• Correlate monthly sales reports
• Communicate important feedback from prospects and customers internally
• Stay up to date with new products and features
• Manage sales opportunities through pipeline stages.
• Achieve sales goals for partner revenue growth.

A BIT ABOUT YOU

• 2-3 years of experience in a similar role where closing North American prospects to annual agreements.
• You must be a strong and clear communicator.
• You must have the sales experience to work through a conversation and be persistent. Need above average objection handling abilities.
• You have a strong work-ethic and positive attitude along with a desire to learn
• Full-time position.

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

• Research on prospects and customers and find innovative ways of engaging with them to drive sales.
• Initiate sales process by scheduling appointments.
• Perform outbound customer calls to promote and sell a product or service.
• Create, maintain and update database of customers with complete information and emails.
• Send or email product literature, brochures, catalogues and other campaign material.
• Deliver high level sales presentations to owners of small targeted businesses.
• Communicate the value of our IT Management Platform.
• Secure trial evaluations that lead to annual agreements.
• Manage sales opportunities through pipeline stages.
• Refer customers’ needs or inquiries to appropriate departments like sales
• Achieve sales goals for new partner agreements.
• Maintain professional and technical knowledge in order to effectively communicate company capabilities to existing new prospects.
• Attend trainings to stay up to date with the specifications of new products and service offerings

A BIT ABOUT YOU

• Relevant experience in presenting to North American prospects
• Solid background in outbound sales
• Business to business (B2B) experience is preferred
• Remarkably energetic and motivated
• Excellent communication skills
• Above average objection handling abilities
• Highly adaptable and persistent
• Strong work ethic and a positive attitude along with a desire to learn
• Full-time position

Join the A-Team and experience the A-Life!

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Job Summary:

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties:

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your Role Purpose & Objective 

The role purpose is to enable effortless home improvement through supporting tradies to build and expand their businesses. 

Your role is to follow up on inbound enquiries that come from tradies that request more information about joining the hipages platform, communicate the key benefits of the web based advertising new customers will receive as a member of hipages. 

You know you are successful when you are converting a high volume of customers, meeting and exceeding targets and KPIs, you’re able to use your expertise on the hipages product to leverage higher sales conversion rates and revenue. 

How you will add value 

●  Meeting and exceeding daily, weekly and monthly KPI’s and sales targets (essential)

● Making a high volume of outbound / inbound phone calls (essential) 

● Explaining the key benefits of hipages with potential clients 

● Handling customers objections (essential) 

● Closing the sale and signing up new members 

● Developing and maintaining accurate product knowledge 

● Liaising with relevant internal departments to ensure that client’s needs are met

● Effective note taking on all client interactions and input into CRM system  

Functional Competencies 

● The Sales Experience: Proactively maintains own sales pipeline, driving personal sales to meet targets 

● The Service Experience: Speaks with genuine enthusiasm and confidence about the hipages brand and product, following the script 

● Sales Management Operations: Follows sales touchpoint process, adhering to QA process ● Sales Drive: Motivated to achieve sales goals and targets 

● Sales Resilience: Remains focussed on work when under pressure, showing an optimistic approach to work 

Behavioural Competencies 

● Communication: Speaks clearly and audibly, checking for understanding ● Relationship Building: Connects and develops rapport with others to build and maintain good working relationships 

● Planning / Organising: Plans and prioritises own tasks and activities to meet targets ● Commercial Acumen: Understands how hipages operates and makes money 

Your Experience 

● Experience in a phone based role taking a high volume of inbound calls, preferably in a sales environment. Preferred experience in working to sales targets and KPI’s. 

Who you will be working with 

● Working alongside a strong, established sales team 

Success Profile 

In the first 3 months, the successful incumbent is expected to have delivered: 

● Have built a solid understanding of the hipages platform and be able to use this knowledge to maximise sales conversion rates and revenue 

● Be competent with the CRM system and be able to use it to effectively manage your sales pipeline 

● Have a basic understanding of the hipages journey after they’ve signed up onto the platform

 ● Have a basic understanding of the Sales Policy and follow the outlined guidelines 

● Be an expert in selling the benefits of hipages to tradies 

● Have developed a basic understanding of the Licensing requirements for each state and use

 this knowledge to ensure we only let qualified tradies onto the hipages platform 

● Regularly met and exceeded weekly sales targets and KPI’s 

In the first 6 months, the successful incumbent is expected to have delivered: 

● Be an expert on the hipages platform and use this knowledge to leverage higher sales conversion rates and revenue 

● Be an expert in the CRM System and use it to maximise sales results 

● Be an expert in the Sales Policy and consistently follow the outlined guidelines

● Be an expert on the hipages customer journey for tradies after they sign up and be able to articulate this to tradies when needed 

● Be an expert on what Licenses are required in each state 

● Meeting and exceeding sales targets and KPI’s 

Join the A-Team and experience the A-Life!

Responsibilities 

• The Portfolio Governance Manager will work alongside the Portfolio Governance Director to support the successful delivery of the Group portfolio of projects.  
• Ensures effective monitoring of the portfolio and preparing high-quality reports to help aid decision making of our senior leaders through forums such as the Group Transformation Committee (GTC), the Global Management Team (GMT) and Group Supervisory Board (GSB). 
• Defines and implements Change Delivery Framework processes, ensuring fit for purpose and continued improvement of the Portfolio Governance Handbook document through regular and relevant process updates and collaboration with Operations leaders and Portfolio Governance Finance Partners. 
• Facilitate Onboarding and training sessions to Project Managers, Programme Managers and others as deemed necessary to educate and advocate the Change Delivery Framework. 
• Provides Data Quality assurance by reviewing and monitoring Project statuses, project submissions (e.g. Project Briefs, Change Requests, PID submissions)  
• Contributes positively to the ongoing development of the Portfolio Governance and wider Change Delivery team and their ways of working  

Tasks 

• Providing guidance to Project Managers in applying the overall approach to delivering individual projects with adherence to the Change Delivery Framework. 
• Ownership of the Projects Monday.com Board and ensuring quality and integrity of data, and maintaining the forward pipeline of projects  
• Identifying dependencies, conflicts, and opportunities for synergies throughout the portfolio  
• Support delivery of the portfolio by providing analysis that feeds into and informs the capture of portfolio risks, issues, trends, and presents solutions  
• Communicate effectively with stakeholders from all areas of the business utilising appropriate use of diagrams, graphs and other mechanisms as required 
• Ownership on the preparation and publication of monthly governance meetings packs, owning the provision of regular key metrics and other ad-hoc data points and analysis as needed  
• Manage workshops and meetings to support portfolio governance delivery including production of inputs (Agendas / packs) and outputs (minutes etc)  
• Monitor and report on adherence to internal project methodology and governance including use of approved templates and checklists  
• Acting as a conduit between senior management and other members of the teams, providing leadership and guidance 

Other  

• Support the Portfolio Governance Director with any additional reasonable duties as required  

Key competencies for position and level  

• Portfolio Governance, Project Management Office experience 
• Programme and Project Management process understanding 
• Strong leadership 
• Being resilient  
• Communicates effectively  
• Being resilient with ability to challenge 
• Plans and aligns  
• Demonstrates self-awareness  
• Organisation savvy and ability to work with senior stakeholders  Leadership 

Key behaviors we expect to see.  

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:  

• Attention to detail  
• Taking Ownership  
• Curiosity  
• Positivity  
• Adaptability  

The Analytics & Insights Competency Training Manager will oversee the learning and development of Manila Regional Center talent pool.  He drives the development/design and deployment of competency-based learning program curriculum and provides various functional/technical training tools and initiatives to help upskill associates. 

Responsibilities

Competency Building  
Has in-depth understanding of the roles within the business and develops competency-based model in upskilling talents. 

• Identifies the essential functions of each job:  Skills, Knowledge, and Attributes. 
• Clearly defines the set of competencies needed to perform the job effectively and links it closely to the CS Accreditation Process and the CS Code 
• Discover gaps in competencies and provide training interventions to fill those gaps. 
• Prepare employees for career growth/advancement.  

Onboarding
Owns the onboarding process and supports the smooth transition-in of all new entrants. 

• Executes and refines the existing New Hire Onboarding Program with a defined 30-60-90-day plan in order to effectively prepare new hires to succeed & grow in their roles.
• Executes and refines the existing Interns Onboarding Program  
• Enables a shorter learning curve for all new entrants through provision of comprehensive orientation and training. 

Training and Development
Collaborate with local stakeholders to identify, minimize & eliminate performance gaps, with specific focus on defined Analytics & Insights core competencies. 

• Leverages multiple modalities such as instructor led training, digital learning & coaching.  
• Promotes an organizational culture that facilitates tacit and explicit knowledge sharing and organizational learning. 
• Fosters self-directed learning & professional development; support learners with prioritization, time-blocking & other resources. 
• Applies agile learning & instructional design principles based on sound learning theory.  
• Designs and develops an associate curriculum that includes internal & supplier sourced learning assets like a central resource library, knowledge articles, eLearning, videos and job aids, measure effectiveness. 
• Sets & reaches goals for classroom attendance & digital learning adoption, coordinate logistics & assign trainers. 
• Supports company-wide learning & performance initiatives, as needed. 

Engagement Support
Supports the leaders in maintaining and/or improving the engagement level of the Manila Regional Center associates through the introduction of various learning and development efforts.

• Helps minimize turnover and build high-performing teams through the creation of an environment where everyone has the necessary learning and development tools to succeed in our dynamic, highly technical industry.
• Upskill leadership teams on motivating individuals, elevating & rewarding performance.

Others

• Operate in a hybrid physical-virtual and multi-cultural environment, liaising and building excellent relationships with internal and external customers
• Recommend and implement improvement plans when necessary
• Other duties and responsibilities as needed

This role will lead a small delivery team to ensure prompt delivery of service to the responsible clients and make sure the quality of the data insight that we deliver to clients, by proposing optimal analytical solutions with actionable business insight, based on a deep understanding of client needs and robust analytical expertise across various NielsenIQ solutions. 

Responsibilities

Client Servicing 

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with client’s senior management  
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market. 
• Address client business needs, diagnosing business issues and agreeing solutions that fully supporting clients’ objectives in order to deliver high growth for  NielsenIQ business while meeting the company's quality standards. 
• Liaise with other client service associates from RMS, CPS and RV team as well as other internal stakeholders to ensure alignment on strategies and message for each client. 
• Ensure all client projects deliver high value to clients with a demonstrated return on investment. 
• Build and maintain ongoing relationships with the identified key persons within the client organization 
• Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients. 

People Management 

• Establish high standards of performance and hold associates firmly accountable for meeting with those standards. 
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards 
• Act as coach, guide and mentor to employees and prepare succession plan for the team  
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage  
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation 
• Address professional development goals and needs of direct reports 
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels 
• Establish a strong team environment focused on exceeding internal and external client requirements 
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback. 

Business Development 

• Support Sales Team to develop plans to grow our business in existing NielsenIQ clients including but not limited to RFP process, collaboration with internal stakeholders, and sales pitch. 
• Contribute to new business initiatives and participate in the development and deployment of the initiatives.  
• Provide continuous feedback on competitive activities within assigned clients. 

Organizational Management and Development 

• Ensure alignment of the delivery team that will enable the business unit to achieve the overall business objectives 
• Work across functional business units to support organizational initiatives and business needs 
• Promote inter-departmental and inter-divisional communications and teamwork 
• Recommend improvements in work processes within area of responsibility  
• Responsible for internal projects assigned by the company 

Snapshot of the role:

Our Sales Support Representatives will be responsible for building trust and rapport with prospective customers to help them understand the benefits of solar.

Core Responsibilities:

• Perform outbound calls with prospective customers and follow up on warm leads
• Responsible for setting of appointments

• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Complete other tasks as deemed appropriate by the supervisor
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.

• At least SHS Graduate
• Must have 1-year sales outbound cold calling experience in a call center setting.
• Outstanding negotiation and communication skills.
• Sales mindset and money-motivated.
• Self motivated, driven individual
• Experience handling high call volume

• Proficient in using technology; laptop, pc, tablet etc
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)

• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities

• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience development

Job Overview:

- The Project Manager is the central point of contact in organizing the team for the creation and delivery. 

- Deliverables include content in the form of presentations, videos, infographics and more; facilitated training events and workshops in person and virtual; other training as defined by the study team and sponsor.
- Lead teams to deliver on all aspects of project activities including briefing, planning, scheduling, budgets, financial reviews, and resourcing, ensuring the deliverables met time and quality goals
- Ensure the completion of set up and maintenance of all project documentation files and records taking responsibility for internal databases, tracking systems, and project plans with project specific information 
- Responsible for all financial activities relating to project delivery such as developing budgets, supporting scope development and acceptance, monitoring on project spend, analyzing timesheets and the ongoing forecasting of revenue and margins 
 

Task & Responsabilities:

•    Establish scope, timeline and budget
•    Ensure projects are delivered on time within the stipulated scope and budget.
•    Manage relationships between clients and stakeholders
•    Perform risk management analysis to reduce project risks
•    Report status and escalate to upper management as and when needed
•    Create and maintain a comprehensive project documentation
•    Understand project and program management methodologies
 

Qualifications:

•    5 years of project management experience with 1-3 years in the pharmaceutical industry or training development
•    Excellent communication and interpersonal skills
•    Good problem-solving skills
•    Strong influencing and negotiation skills
•    Excellent customer service skills
•    Strong software and computer skills, including MS Office applications
•    Competence in Project Management software such as MS Project, Smartsheet
•    Demonstrated knowledge of Project Management Competencies such as planning, scope management, risk and issue management among others.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com