The Training & Quality Manager will be responsible for overseeing the daily training and quality management operations aimed at achieving business objectives.

This encompasses, but is not restricted to, developing & executing the project’s quality assurance strategy, implementing the end-to-end training and development roadmap, and identifying opportunities for continuous improvement initiatives, ensuring the realization of benefits, and maintaining effective communication with clients, Player Engagement leadership and stakeholders.

Training Responsibilities

• Design and develop comprehensive training programs (PST to Nesting) for new and existing employees, ensuring alignment with organizational goals.
• Oversee training sessions covering diverse topics such as product knowledge, customer service skills, and company policies.
• Identify performance opportunities and strengths among team members.
• Develop individualized training plans to enhance the skills and capabilities of each staff member.
• Produce a variety of training materials, including manuals, presentations, and multimedia content.
• Implement continuous improvement initiatives in training programs based on feedback, evaluations, and industry best practices.
• Work closely with the Operations team to ensure that training programs align with operational goals and client requirements.
• Implement systems for evaluating the effectiveness of training programs and gather feedback from participants.

Quality Management Responsibilities:

• Develop and implement a quality monitoring program to assess the performance of Player Engagement agents.
• Ensure that agents adhere to organizational policies, industry regulations, and client-specific requirements.
• Conduct root cause analysis on quality issues, identifying underlying problems and implementing corrective actions.
• Conduct calibration sessions to ensure consistency in quality evaluations among different evaluators.
• Define and track key performance indicators (KPIs) related to quality, providing regular reports to management.
• Work closely with clients to understand and meet their quality expectations, address concerns, and implement improvement initiatives.
• Implement continuous improvement initiatives based on quality metrics, client feedback, and industry best practices.
• Analyze data related to quality performance and prepare reports for management and clients.
• Emphasize a customer-centric approach to quality, ensuring that service delivery meets or exceeds customer expectations.

Collaboration with Global Support Teams:

• Collaborate with other departments, such as Talent Acquisition, Global L&D and Global QC, to address cross-functional concerns issues

Technical Skills:

• Written & Spoken Communication Skills (Advanced)
• Training Needs Analysis (Advanced)
• Training Design & Development (Advanced)
• Training Evaluation (Advanced)
• Program Management (Advanced to Strategic)
• Instructional Design (Intermediate)
• Learning Management Systems (Intermediate)
• Knowledge Management (Intermediate)
• Quality Monitoring and Evaluation (Advanced)
• Quality Management Tools & Systems (Intermediate to Advanced)
• Data Analytics (Intermediate to Advanced)
• Presentation Skills (Advanced)
• Root Cause Analysis (Advanced)
• MS Office and/or Google Suite (Intermediate to Advanced)
• Excel and/or Google Sheets (Intermediate to Advanced)

Behavioral Skills:

• Coaching & mentoring (Advanced)
• Stakeholder Management (Advanced)
• Team Building & collaboration (Advanced)
• Creativity & Design Thinking (Intermediate to Advanced)
• Performance Management (Advanced)
• Change Management (Intermediate)
• Sense of Urgency & Ownership (Advanced)

Work Experience:

• At least 3 years of experience in Training & Quality Management, preferably in a shared service or BPO organization.
• Strong grasp of the ADDIE model or similar ISD and/or training methodology
• Demonstrated ability to build relationships and effectively connect with stakeholders.
• Experience coaching & mentoring new team members.
• Proven track record of Training and Quality Program Management for programs with over 200 team members.
• Proven ability to solve program level learning challenges.

Educational Background:

• Bachelor's Degree in Business Administration, Organizational Development, Human Resources, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience
• Six Sigma, COPC, CLDP, ISD and/or Coaching certification is an advantage

• Hybrid work setup
• Non-taxable Allowances
• Paid Time Offs
• Annual Corporate Bonus
• HMO and Life Insurance

Role Information: EN

Studio: KWM

Area of Work: Player Engagement

Location: Asia Pacific, Philippines, Pasig

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

The marketing officer will be responsible for:

• Closely working with the marketing manager to develop and execute marketing plans
• Managing daily administrative tasks to ensure the Marketing department runs smoothly
• Creating reports on marketing and sales metrics, like conversion rates
• Assisting with organizing promotions and events
• Collaborating with the Design team to create marketing materials
• Keeping organized records of marketing metrics and results of past campaigns
• Preparing regular sales forecasting reports
• Monitoring competitors’ marketing activities

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!

Position: Digital Marketing Specialist

Working Hours/Shift: Monday -Friday; 9 am-6 pm EST

Salary Range: $1200 monthly

A FLAVOUR OF THE ROLE

We’re looking for a dynamic and creative Digital Marketing Specialist hungry to make their mark and

take the reins of all things digital for an emerging healthy food brand.

In this role you will get a well-rounded taste for startup brand marketing with a particular focus on

amplifying the brand message across our key digital channels. You’ll work closely with the founder to

drive the execution of fully integrated marketing plans as we scale the brand internationally. Joining a

small but hungry team, you will be part of a group focused on delivering exceptional results through

outside-the-box thinking, creative activation and excellent execution. You’ll have a unique opportunity

to further develop into a well-rounded Marketeer, with scope over time for the right candidate to work

on every single interaction our audience has with the brand. If you’re looking to roll up your sleeves and

have real impact, this is the role for you!

THE BREAD AND BUTTER

● Lead all things digital and organic social leveraging both to win brand love and to drive online

engagement.. extra points for a natural passion for storytelling, a creative flair and keen eye for

design and trends

● Your key responsibility initially will be to take control of our email channel so all things Klaviyo

should be your zone of genius

● You’ll also be tasked with devising the strategic direction (and execution) of organic social to

raise the profile of the brand, encourage brand love and to drive revenue. We’re semi-active on

instagram with tiktok being a total blank space opportunity for you!

● You’ll be the brand champion, making sure all brand designs, creative, tone of voice and

activations online are a true brand fit and targeting the right consumers in the right ways. We

have created a beautiful brand and will look to you to protect it.

● Own the reporting process to measure the success of activity against agreed targets

YOUR SECRET SAUCE: WHY YOU’LL BE PERFECT FOR US

- 2+ years experience in digital marketing with demonstrable experience running a brand email

account

- Food Marketing experience is a huge bonus but experience is not a necessity here - passion,

enthusiasm, confidence, hunger and creativity will get you further in this role

- You eat, sleep and breathe brands and the way they build connections

- You have an international mindset and look to global leaders and emerging brands across the

world for inspiration

- You love rolling up your sleeves and have a Get Stuff Done attitude

- You thrive moving fast and are able to keep multiple balls in the air at the same time

- You are comfortable working with a start-up appropriate budget and excited about being

creative in line with this

- You’re confident bringing new ideas to the table

- You proactively share best practises from other industries that the team can learn from and be

inspired by

- You communicate clearly and with empathy

- You are a team player. This is non-negotiable for us: we're a small, entrepreneurial team and rely

heavily on one another for support to achieve our big goals

- You have the energy and focus to work and thrive within a small team that is going places very

very fast

- You have the organization Skills of Marie Kondo - you'll be responsible for planning your own

days and workflow

HARD SKILLS: NON-NEGOTIABLES FOR THE ROLE

- Klaviyo expertise

- Video Editing skills

- Experience running brand socials / a brand account with growth metrics to back it up

(Instagram and tiktok specifically)

- A portfolio of work to show us what you’re made of

WE’RE SERVING UP

- A competitive salary

- Upskilling, training and development

opportunities

- One 4-day week a month: yes! We take

the last Friday of every month off to do

whatever you want!

- Flexible working hours

- A paid day off for all 14 of the PH

national holidays

- 15 additional days holiday per year

Property Conveyancing Manager

Department: Property Transactions Department

Key Organizational Relationships

Reports to: Chief Operations Officer

Supervises: Future Property Conveyancing Paralegals

Role Objective

As a Property Conveyancing Manager at Cosy Hauz, you will be leading the Property Transactions department. You will be responsible for managing a team of Property Conveyancing Paralegals and overseeing all aspects of the property conveyancing process. Your main goal will be to ensure that property transactions are conducted smoothly and efficiently, while maintaining high levels of accuracy and compliance with legal requirements.

Duties and Responsibilities

• Oversee and manage the daily operations of the Property Transactions department
• Supervise a team of Property Conveyancing Paralegals, providing guidance and support
• Review and approve property transaction documents and contracts
• Ensure compliance with legal and regulatory requirements
• Collaborate with external stakeholders such as lawyers, mortgage brokers, and estate agents
• Resolve any issues or disputes that may arise during the conveyancing process
• Monitor and report on the progress of property transactions
• Implement and improve processes and procedures to increase efficiency and accuracy
• Train and develop the skills of the Property Conveyancing Paralegals
• Stay updated on changes in property conveyancing laws and regulations

Requirements

• Proven experience as a Property Conveyancing Manager or similar role
• Strong knowledge of property conveyancing laws and regulations
• Excellent leadership and managerial skills
• Ability to prioritize tasks and meet deadlines
• Attention to detail and high level of accuracy
• Strong communication and negotiation skills
• Ability to work well under pressure
• Proficient in property conveyancing software
• Bachelor's degree in Law or related field preferred

• Proven experience as a Property Conveyancing Manager or similar role
• Strong knowledge of property conveyancing laws and regulations
• Excellent leadership and managerial skills
• Ability to prioritize tasks and meet deadlines
• Attention to detail and high level of accuracy
• Strong communication and negotiation skills
• Proficient in property conveyancing software
• Bachelor's degree in Law or related field preferred

a. SSS, PHILHEATH & PAGIBIG

b. Paid Leaves up to 25 days annually

c. Work Equipment Subsidy

d. HMO Day 1

e. Rewards and Perks

f. Performance Bonus

Hi! We’re Smartsourcing, looking for a Digital Marketing Specialist who can work with us full-time and on-site!

Earn up to P35,000 and work dayshift with fixed weekends off!

As a Digital Marketing Specialist,

A digital performance expert who can take raw data and insights and turn them a strong customer attraction campaigns. Someone who is customer-obsessed, and able to support the overall marketing strategy across all channels. You will be responsible for both paid and organic customer attraction.

Some of the things we expect you to do are to:

• Develop and execute comprehensive paid social media and paid search strategies that align with the overall marketing strategy.
• Manage and optimise paid advertising campaigns on platforms such as Meta Business Manager, TikTok Ads Manager and Google Ads.
• Conduct thorough keyword research and audience targeting to create effective paid search campaigns that drive relevant traffic and conversions.
• Monitor and analyse campaign performance metrics such as click-through rates, conversion rates, ad spend, and ROI
• Provide actionable insights for continuous improvement of marketing activity and paid media activity.
• Work with external and internal stakeholders to develop content and experiences that delight potential clients
• Show improvements in acquisition metrics (CAC, CTR, ROAS, etc.)
• Support the development, execution, and optimisation of search & social PPC & CPA strategies, including affiliate and partner programs.
• Present insights and outcomes in an easy-to-understand manner.
• Define a customer strategy to support business objectives and deliver it through market-leading customer experiences.
• Leverage data and customer behavioural insights to drive transformational performance across paid and direct.
• Make suggestions for digital campaigns using deep industry experience.
• Leverage multiple sources of data to identify customer lifestyle priorities and opportunities for growth from working with each program.
• Leverage various insights and research to build compelling customer propositions. Provide presentations to assist customer coaches in delivering greater customer outcomes.
• Monitor and report platform activity and sector news regarding customers to a specified internal audience to help drive customer understanding and engagement
• Analyse and Share learnings from Loyalty customer behaviour (membership engagement, customer retention, purchasing behaviours, member satisfaction, etc.) with cross-functional teams, senior leadership and EQ partners
• Work with internal stakeholders, including tech engineers, product managers, designers, and support, to define best practices and develop marketing strategies that drive conversion and community engagement.

We would need you to be or have the following:

• Minimum 4+ years experience in a similar growth or performance marketing role
• Experience across paid social media is a key element of this role
• Excellent understanding of the full marketing mix, from strategy through to delivery
• Previous proven success driving customer strategy and implementing effective marketing communication across varied channels
• Strong understanding of audience segmentation, how to target customers effectively and different regulations that impact CRM effort
• Proficient in Google Analytics
• Experience with all industry paid channels
• Proven experience running and analysing A/B tests
• Proficient use of Excel and management of large data sets
• Must have strong technical expertise and date industry and platform knowledge with marketing technology, search and direct data insights
• Must have full knowledge of digital service space, Google Analytics, SEO, SEM, EDM, and social media marketing

Be a part of the Smartsourcing crew

Passion.io’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 50 people, supporting 8,000+ Creators and 700k+ end-users from all over the world.

We have an exciting opportunity for a Customer Success Manager to join our team. If you are an experienced professional with 1 or more years experience interfacing directly with customers and able to use and apply playbooks and health scores to be successful in your current role - we would love to meet you!

What you'll bring to the team

• Technical role experience interfacing directly with customers is essential
• 1+ years’ experience in the role of CSM or similar (customer education, onboarding at SMB or Enterprise level)
• SaaS Direct experience 
• Experience implementing or streamlining processes around CSM support cycle
• User experience with CSM tools (ie. Salesforce, Hubspot, Intercom, Zendesk etc)
• Experience using playbooks and health scores 
• Tenacity and Grit to solve problems and improve quality of support to our key creators
• Customer obsessed mindset
• Upselling/closing skills
• Understanding key moments across the customer lifecycle that matter and how best to proactively engage
• Ability to customize/tailor support experience by segment / use case
• Technical ability *(from support side of product, API’s, Integrations, marketing, copy)
• Organization / planning skills
• Copywriting and Verbal Communication skills 
• Fluent in English

NOTE:  Willingness to work North American time zones is essential!!!!

What you'll be working on

• Managing a portfolio of our premium customers, across the entire lifecycle.
• Further test and improve playbooks, aligning to key moments that matter for time to value, feature adoption, expansion, and renewals.
• Really dig into data to pull actionable insights that help to guide and measure.
• Engage proactively with your clients, ensuring high engagement and activity rate from customers.
• Ensure your customers maintain high health scores, and proactively and creatively engage and solve for those who don’t.
• Collect and share insightful feedback from our customers back into other CS teams, marketing, and product.
• Work closely with other teams on cross-functional projects/OKRs aimed to improve retention.

What we offer you 

Position                           : Product & Client Manager

Holidays                     : US or PH Holidays

Salary Range                        : 1000-2000 USD per month

Working Hours           : South African working hours; 9 am to 5 pm  (to be confirmed with their colleagues/team, this might change)

About the Company

A world-leading web-based platform that brings automation and simplicity to managing your equity or cash-based employee incentive plans.

Main Responsibilities

• Be involved with the Client Management and Migration teams to onboard new clients and client information onto the company platform
• Assist clients with incentive scheme related queries and in using the system
• Participate in the development of new and existing features, including feature conception, design and wireframing tasks. Interact with the developers and clients to ensure the features are successfully implemented and signed off between stakeholders.
• Implement and advise on the technical aspects of company's share plan product
• Maintain client relationships and offer new or existing solutions to existing clients
• Understand client needs and collaborate with management, colleagues, and other staff to enhance the product based on new clients or internal requirements
• Create and provide training to clients in using the platform

• 3 – 6 years of experience in Product and Client Management
• Financial background with a relevant Bachelor’s degree
• Strong academic record & technically proficient in finance
• Strong Excel skills are a prerequisite
• Analytical and problem-solving skills
• Excellent communication skills (verbal and written)
• Capable of leading client meetings
• Adept at working in both team environments and alone (self-starter)
• Knows how to prioritize tasks and provide excellent service
• Deadline-driven and can work under pressure

Nice to haves

• Software development knowledge/experience
• CFA, Level 1, 2, or 3
• Computation and Applied Mathematics Degree or Financial Math's Degree or similar

• The ideal candidates are responsible for selling the company's products immigration/migration/ study visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Sales Support

• assist in addressing the needs and requirements of field personnel.
• Provide valuable sales support by promptly attending to customer inquiries, concerns, and complaints.

Document Preparation

• prepare necessary documents and presentations for account showroom visits, including presentation decks for B2B and General Trade accounts or prospects.
• Ensure all required items, details, and schedules for showroom visits are readily available.

Sales Documentation

• Prepare various sales documentation, including but not limited to sales reports, product performance analyses, business reviews, and other documents based on raw data.

Account Performance Monitoring

• Monitor the performance of handled accounts and provide constructive feedback to the respective account officer in charge.

Product Portfolio Awareness

• Ensure heightened awareness of the company's product portfolio in each account being managed.

Sales Records Management

• Maintain accurate records of sales and compare them with targets to assist the sales manager and account officer in monitoring the team's progress.

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include:

• Design, develop, execute and manage organizational change management strategies and plan

• Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the CIT organization and Visa

• Evaluate and ensure user readiness

• Conduct impact analysis and change management assessment, including change readiness

• Provide input, document requirements and support the design and delivery of end user training

• Define and measure success metrics and monitor change progress

• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Identify and manage relationships with key stakeholders

• Identify and manage relationships with executive sponsors

• Consult and coach project teams

• Support and engage senior leaders

• Coordinate efforts with other subject matter experts

• Integrate change management activities into project plans

• Track and report issues and action items

• Work with virtual teams located in different time zones and with differing cultures

• Represent the EES team and be a strong, vocal customer/user advocate

• Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Setting up, implementing and managing the local quality management system as well as monitorung its efficiency and effectiveness. Efficiencey and effectivenes are to be understood in terms of conformance with internal and external requirements. Responsible for implementeing SGS Group Quality Management requirements to the local laboratory (-ies). The role requires in depth knowledge of ISO 17025 and its implementation in food testing laboratories.

LOOKING FOR FIILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES ONLY!

Position: SEO / Digital Marketing Specialist

Work Hours: Ea

Pay Range: 1,000 - 2,000 USD / month

Our client is currently looking for a Digital Marketing Specialist / SEO to join the team.

Duties and Responsibilities:

• create business online (sourcing, marketing, a little bit of coding, Keyword optimisation)
• website building
• creating a sales funnel from manufacturer to consumer
• optimising search engines and keywords

• Experience in Online Businesses and Online Marketing
• Knowledge in building websites
• Proficient in using Wordpress
• With solid SEO Experience
• Knowledge in using Google Suite and Facebook Ads

Equipment Requirements:

• Dedicated and quiet workroom with good lighting for conducting business calls.
• Reliable and stable internet connection for seamless communication. 
• A computer or laptop with up-to-date software and hardware capabilities.
• Headset or headphones with a microphone for clear audio during calls.
• Webcam for video conferences and virtual meetings.

LOOKING FOR FILIPINO CANDIDATES RESIDING IN THE PHILIPPINES

Position: Marketing Assistant

Working Hours: M-F; semi-flexible; 9am-5pm EST

Salary Range: up to 1500 USD

About the company: 

[Confidential Company] is the #1 bestselling brand of all-natural sports supplements, having served over 800,000 customers and sold 4 million bottles. Our success is rooted in our unwavering commitment to science, transparency, and honesty, coupled with our dedication to equipping individuals with the knowledge and tools to achieve their fitness goals faster. Our mission goes beyond selling supplements; it's about transforming the fitness industry for the better, one person at a time.

About the job:

We are currently seeking a dynamic Marketing Assistant to contribute to various administrative functions within our marketing department. In this role, you will play a pivotal part in scheduling social media posts, ensuring the smooth operation of social media ad campaigns, collecting and organizing statistics from various platforms, formatting blog posts using WordPress, and handling additional tasks as required. As a crucial member of our team, the Marketing Assistant will wear multiple hats and actively participate in diverse aspects of our marketing initiatives.

Duties and Responsibilities:

• Schedule social media posts by copying and pasting content from a database into scheduling software, and attaching relevant images.
• Monitor and ensure the proper functionality of social media ad campaigns.
• Gather statistics from various social media platforms and input them into tracking spreadsheets for analysis.
• Format blog posts using WordPress for optimal presentation and user engagement.
• Undertake various other tasks as needed within the marketing department.
• Wear multiple hats and actively participate in different facets of the marketing department.

• Minimum of 2 years of experience as a Marketing Assistant.
• Proficient in following instructions.
• Hands-on experience in formatting blog posts using WordPress.
• Great attention to detail.
• Extensive experience in social media marketing and management.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!!!!!

Position: 16907841027 - eCommerce & Amazon Marketplace Manager

Working Hours/Shift: M-F, TBD; 9am-5pm EST

Salary Range:  1300-1500 USD/month

Overview: 

As the eCommerce and Amazon Marketplace Manager, you will manage our storefront in both strategic and operational capacities, driving revenue and conversion goals specifically focused on Amazon. This is an opportunity to scale aggressively, as one of the best opportunities for rapid growth within the business today. Success in this role requires a self-starter mindset, high degree of ownership, drive, and the ability to leverage data in support of making site merchandising decisions. Ultimate title and seniority dependent on candidate experience.

Responsibilities: 

● Work both strategically and tactically to scale our Amazon channel, optimizing our storefront to drive sales and conversion

● Lead and manage the eCommerce and marketing strategy for our Amazon storefront

● Define and implement a collaborative planning process to develop sales forecasts, plans and strategies

● Work to enhance site content, SEO and merchandising of product descriptions and data

● Generate and deliver weekly and monthly reporting, including sales, promotions, conversion, etc

● Analyze and interpret data to uncover successes and opportunities that will assist in delivering objectives

● Manage day-to-day Amazon operations including but not limited to creating & monitoring active product offerings, product ranking, inventory management, and enhancing our presence on Amazon.com

● Maintain & monitor product reviews and customer feedback to ensure a high seller rating, customer feedback scores, and account health, and provide a continuous feedback loop to Growth, Finance and Product team

Qualifications:

● 3-6 years of experience growing a DTC business on Amazon

● Ability to organize and prioritize workload to meet deadlines, make timely decisions, anticipate problems and adjust as priorities shift

● Team-oriented, collaborative worker while still being able to work independently

● Comfortable with solving for both business and customer challenges

● Familiarity with business issues, ability to quickly learn, and ability to be comfortable with ambiguity, unsolved problems, and uncertainty

Company Background

The company, led by a pseudonymous curator, artist, and technologist, has fostered one of the most prominent digital art communities, amassing a following of over 1.4 million enthusiasts in the past decade. This enigmatic company operates as an experimental collective for curiosity and culture, leveraging a network of diverse subject-matter experts. As a forward-thinking, multidisciplinary Web3 native studio, the company consistently pushes the boundaries of traditional and abstract disciplines at the crossroads of provenance, imagination, and meaning. Committed to reshaping the digital art and immersive experiences landscape, the company invites passionate individuals to join the team and contribute to the ongoing evolution of digital arts and culture.

Role Overview

As a Sales Development Representative, you will be a key player in our dynamic sales team, responsible for engaging with diverse audiences and driving sales initiatives. This role demands a proactive individual with a proven track record of surpassing Key Performance Indicators (KPIs), especially achieving sales targets exceeding 100K. Your primary focus will be on cultivating relationships, expanding our customer base, and adeptly closing deals.

Bring your A-game with a "get shit done" attitude! We're seeking team members who tackle challenges head-on, juggle tasks effortlessly, and thrive in a fast-paced environment. If you're all about results and enjoy turning plans into action with a positive vibe, we want you on board. Let's make things happen together!

Responsibilities

• Engage with a variety of individuals to promote our products/services and generate sales leads.
• Achieve and surpass Key Performance Indicators (KPIs) with an emphasis on exceeding sales targets of 100K.
• Employ effective sales strategies to close deals and contribute to revenue growth.
• Maintain a deep understanding of our products/services to articulate their value proposition convincingly.
• Collaborate with the sales team to ensure a unified approach and achieve collective goals.

• College-educated individual with a strong educational background.
• Proven experience in sales with a track record of consistently meeting or exceeding sales targets.
• Exceptional interpersonal and communication skills to effectively engage with diverse audiences.
• Demonstrated ability to close deals and drive revenue growth.
• Results-oriented mindset with a focus on surpassing Key Performance Indicators.
• Strong negotiation and relationship-building skills.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Familiarity with sales tools and technologies is a plus.
• Prior knowledge on web3 or crypto is a plus.

• Fully-remote work
• Flexible work hours with 2-3 hours EST overlap
• Competitive market rate
• Offers support for anyone eager to make the move to the US/Canada.

Company Background

The company, led by a pseudonymous curator, artist, and technologist, has fostered one of the most prominent digital art communities, amassing a following of over 1.4 million enthusiasts in the past decade. This enigmatic company operates as an experimental collective for curiosity and culture, leveraging a network of diverse subject-matter experts. As a forward-thinking, multidisciplinary Web3 native studio, the company consistently pushes the boundaries of traditional and abstract disciplines at the crossroads of provenance, imagination, and meaning. Committed to reshaping the digital art and immersive experiences landscape, the company invites passionate individuals to join the team and contribute to the ongoing evolution of digital arts and culture.

Role Overview

As a Business Operations Manager, you will be responsible for overseeing the day-to-day activities of a portfolio of small businesses. Your role extends to managing general business operations and requires a foundational understanding of internet businesses. We are seeking a college-educated individual, preferably with experience in web3 who can bring fresh perspectives and energy to the team.

Bring your A-game with a "get shit done" attitude! We're seeking team members who tackle challenges head-on, juggle tasks effortlessly, and thrive in a fast-paced environment. If you're all about results and enjoy turning plans into action with a positive vibe, we want you on board. Let's make things happen together!

Responsibilities

• Efficiently manage the day-to-day operations of a portfolio of small businesses.
• Oversee general business actions, ensuring smooth and effective processes.
• Apply knowledge of internet businesses to contribute to strategic decision-making.
• Act as a liaison between clients and internal teams to address concerns and facilitate communication.
• Contribute to the growth and success of assigned accounts.

• College-educated individual with a strong educational background.
• Knowledge of internet businesses and a general understanding of their operations.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills.
• Energetic and dynamic individual, preferably under 30, with a passion for account management.
• Prior knowledge on web3 or crypto is a plus.

• Fully-remote work
• Flexible work hours with 2-3 hours EST overlap
• Competitive market rate
• Offers support for anyone eager to make the move to the US/Canada.

DUTIES AND RESPONSIBILITIES

· Work within a Scrum Team to drive quality web and mobile software applications

· Participate in the review of set of requirements to see possible bottle necks and dependencies to achieve smooth progression of project tasks once assigned to the Scrum Team[CP1] , planning and creation of project requirements

· Participate in the estimation process of a given software task, feature, or project to have sound estimate for forecasting project planning

· Comply and improve the set of processes and standards within the QA team to better achieve quality software and release process

· Create Test Plans and Test Scripts at the same time with the development of the project to lessen the unknown items at the execution stage

· Execute and maintain automated test suites to ensure the reliability and repeatability of test results.

· Integrate test automation with continuous integration and delivery pipelines for seamless testing within the development workflow.

· Continuously improve the test automation framework and strategies to adapt to changing project requirements.

· Provide training and support to the QA team on test automation best practices and tools usage.

· Lead multiple QA teams handling various strategic projects

· Be able to coordinate and work effectively with Development Team Managers to ensure proper and timely testing of project modules

· Support and train Team Leads, Junior QAs to achieve expertise in the Software QA disciplines and Payment industry knowledge

· Provide support to the Marketing team in terms of creating User Manuals for the applications being deployed by the company

· Qualify software for release to UAT and Production, according to Business Requirements Document, Performance, Security and Compliance.

· Create documentation for the results of validation performed on the application as a basis for the Management to approve release to either UAT and Production environments.

Stay up-to-date with the latest trends and advancements in test automation to recommend and implement the best tools and methodologies. [CP1]Can combine both into one bullet.

JOB QUALIFICATION

· Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Computer Engineering, Computer Programming or equivalent

· With more than 6 Year(s) of working experience in Manual and Automation QA experience

· With proven experience in test automation implementation, preferably in a software development or QA environment.

· Hands-on experience with test automation frameworks and tools (e.g., Selenium, Appium, JUnit, TestNG, etc.).

· Proven ability to work independently, manage multiple projects, and drive the transformation from manual to test automation.

· With at least 4 years of experience in Web and Mobile Applications testing

· With Team Lead experience

· Familiar with creating QA documents

· Team player

SKILLS

· Knowledgeable in Software Testing Life Cycle (STLC)

· Knowledge in Software Quality Standards and Processes

· With one year of object-oriented software development

· Very keen to detail

· Excellent communication skills (both verbal and written)

· Strong mobile and web applications testing

· Ability to accurately identify software use cases and edge cases

· Ability to develop a clear and concise testing strategy

· Ability to accurately identify software use cases and edge cases

· ISO8583, EMV, Payment Industry knowledge

· Ability to read and interpret documents such as operating and equipment maintenance instructions and procedure manuals.

· Ability to write routine reports and correspondence

· Expert knowledge of web application design and testing

· Considered a strong "plus" if the candidate has prior Java/J2ME development experience

· Ability to read system design, architecture, and codes

· Communicates and enforces quality assurance standards

· Understands the benefits of the various design methodologies and object-oriented environments

· Ability to read and interpret documents such as operating and equipment maintenance instructions and procedure manuals.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!!!!!

Position: 16907839625 - Marketing & Partnerships Coordinator

Working Hours/Shift: M-F, 9am-5pm Eastern Standard Time

Salary Range:  $ 1100-1300 USD

Overview: 

In this role, you will work in a hybrid role across Marketing Operations and Influencer Marketing, assisting in the project management and execution of all marketing campaigns. Working in a fast-paced, task-oriented capacity, this is an opportunity to make a huge impact within our Growth team at large, with a special focus on our Influencer Marketing channel.

What you’ll do

● Build and manage the internal marketing calendar, owning the prioritization of the marketing team

● Create project organization systems, holding stakeholders to deadlines

● Play a key role in the creation of brand-aligned influencer partnerships and strategies using our influencer platforms (Grin)

● Assist in all influencer campaign processes including, but not limited to, sourcing talent, contract execution, order placements, tracking budget allocation and payments, creating and deploying associated communications, and analyzing performance data

● Build and maintain strong relationships with agents, influencers, cross-functional teams, and peers

Qualifications:

● 1-2 years of experience in Marketing and/or Influencer operations for a DTC brand (preferably CPG)

● Project management experience is a plus

● Exposure if not direct experience in data analytics and excel

● Ability to leverage insights to optimize campaigns

● Confidence in speaking directly with influencers and agencies

● Strong time management, collaboration, and communication skills

Overview:

As a SENIOR IT OPERATIONS MANAGER, you will play a critical role in ensuring the organization's technological capabilities align with its strategic objectives. Your leadership and expertise will be essential in fostering a secure and efficient IT environment that supports the growth and success of the business.

About The Role:

• Operations Management. Manage day-to-day oversight and coordination of IT Service Desk activities, ensuring timely and efficient resolution of user issues. Ensure that the IT Staff Scheduling meets operational needs, maintaining adequate coverage during business hours and after-hours support.

• Strategic Planning. Work with the CIO to budget for needed IT resources, aligning the budget with strategic goals and operational requirements.

• Project Management. Assign IT projects and tasks to capable staff, overseeing their execution to ensure successful completion within specified timelines. Communicate important IT information to relevant departments, fostering effective collaboration and alignment with business objectives.

• Security Management. Maintain the security of the organization's IT systems Infrastructure and data. Ensure that Information Security Management System policies and processes are followed by all employees, adhering to security standards and regulatory compliance requirements.

• Team Management. Build and lead a skilled and motivated IT team. Provide guidance, mentorship, and support to team members, fostering a positive and productive work environment.

• Vendor Management. Work with external vendors and service providers. Coordinate with vendors when necessary for service and support delivery, maintaining effective relationships to ensure optimal outcomes.

• Performance Monitoring and Reporting. Generate weekly and monthly reports as needed to provide insights into IT operations, including performance metrics, project status, and resource utilization.

Requirements:

• Must be a graduate of any IT related course

• At least 8 years minimum of IT Management experience, ideally from BPO companies

• Must have IT Service Management experience

• ITIL v4 certification or training is a plus

• Proficient in M365/Intune Admin, AWS services and Telephony systems

• Knowledgeable in Microsoft Windows Server deployment and configuration

• Knowledgeable in enterprise network using FortiGate, Sophos, and Cisco appliance.

• Strong troubleshooting skills

• Excellent English communication (verbal and written) for non-technical stakeholders

• Proactive strategic thinker, proposing innovative solutions

• Detail-oriented, ensuring high-quality project execution • Ability to work in a fast-paced, dynamic environment and handle multiple projects simultaneously

• Has worked with various regulatory compliance projects such as PCI DSS, GDPR, HIPAA, ISO/IEC 27001, SOC2 type 2 report, CPRA and DPA

• Willing to work on a night shift to support US business hours

WHY JOIN CLEARSOURCE?

• Medical and Dental Insurance (With free 1 dependents)
• Group life insurance.
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Passionate, energetic & innovative work culture
• Friendly team driven environment.
• Skills and experience development

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Job Title: Marketing Lead

Schedule: Monday-Friday Flexible (US hours)

Salary Range: 1,200 to 1,500 USD per month

Duties and Responsibilities:

As a Marketing Lead, your primary responsibilities will include:

• Strategy Development: Create game marketing strategies that leverage new and creative avenues. These may include referral programs, quests, Ask Me Anything (AMA) sessions, behind-the-scenes sneak peeks, and more.

• Execution: Personally execute on marketing strategies, ensuring they are implemented effectively to drive engagement, interest, and growth for our games.
• Graphic Design Oversight: Collaborate with outsourced graphical editors to ensure the visual components of marketing campaigns align with our brand and vision.

• Community Engagement: Foster and engage with our gaming community to build relationships, gather feedback, and create a strong, loyal fan base.

• Data Analysis: Use data-driven insights to refine and optimize marketing strategies continuously.

Minimum Requirements:

• 3-5 years of relevant marketing experience, ideally within the gaming industry.
• Proficiency with Figma and Notion.
• Bonus points if you are familiar with Linear and Loom.
• Strong creative thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work well in a fully remote and asynchronous team, being responsible for task completion and exceptional communication.
• A passion for gaming and a deep understanding of gaming culture.

Company Profile:

Our client is more than an Esports organization, they are a brand. A lifestyle brand that focuses on gaming and Esports along with fashion, social media management, talent agency, event organizing, and other services in the digital era.

They help brands engage global audiences through their network of talent, influencers, and Esports teams through their strategic partnership to help bring exposure and a great ROI through a wide range of activities through both online and offline activities.

The company aim to be a platform between brands for millennials and Gen Z. Collectively, they have over 30+ million followers across social media platforms and have helped brands grow their position in this new digital era.

This is a wonderful opportunity to be part of a growing company that has impactful marketing solutions, shaping compelling brand narratives, and creating valuable intellectual property.

Overall purpose and responsibilities of the role

The Senior Account Manager will lead the planning and execution of strategies for digital marketing and advertising sales growth with brands and agencies. The primary focus is on selling the company's services and advocating for influencers to prospective clients.

Duties & Responsibilities:

• Responsible for planning, managing, and executing strategies in growing digital marketing/advertising sales with brands and agencies.
• Consult global brands and their media agencies on media planning, budget allocation and optimization of each marketing channel. Use data/reports to make presentations and recommendations to clients.
• Forge relationships with key decision-makers with brands and advocate advertising offerings.
• Understanding how to input advertising rates, key performance indexes, and any other sales-related functions.
• Ensure timely and detailed analytical reporting of the key campaign outcome.
• Coordinate with cross-functional teams to execute projects such as onsite, graphics, performance marketing and category teams

Skills & Qualifications:

• With a business degree or another similar course
• Proven with a minimum of 5 years of end-to-end sales experience in the Digital Advertising, Multimedia Marketing and other media networks and advertising companies.
• With Media and Production Sales experience is an advantage
• Knowledge in Brand Management and Media Marketing is required.
• Excellent negotiation and communication skills.
• Ability to deliver projects and answer inquiries on time.
• Ability to work with multiple stakeholders and collaborate with all levels of management internally and externally to strengthen partnerships.
• Strong networks with direct clients and digital agencies are required.
• Business acumen with a problem-solving attitude.

WHAT IS YOUR ROLE

As an Accounts Receivable Manager, you will be responsible for overseeing the accounts receivable process and ensuring the timely collection of outstanding balances for our clients across multiple brands. Your role is crucial in maintaining positive relationships with customers and optimizing the collections workflow to reduce delinquency rates. Additionally, you will serve as the main point of contact for legal firms engaged with the company for escalated accounts.

WHAT WILL YOU DO

• Collect on Client Invoices: Lead efforts to collect payments for monthly invoices, deposits, contract payments, etc., from clients and other affiliated brands. Ensure that outstanding balances are addressed promptly and professionally.
• Past Due Invoice Collection: Communicate with clients to collect past due invoices, using effective negotiation and communication skills to facilitate timely payments.
• Delinquency Reporting: Gather and report on past-due invoice ratios. Collaborate with leadership to develop strategies for reducing delinquency rates across all brands.
• Professional Communication: Maintain a professional and clear tone of voice when discussing confidential matters, such as payment and check information, while serving as the voice of the company.
• Coordinate with Other Teams: Collaborate with Feather Enterprise and Fernish B2B teams to collect payments for invoices processed outside of Feather's payment processor (Stripe).
• Team Development: Train, onboard, and develop new and existing team members to ensure a high level of service in the accounts receivable process.
• Escalation Handling: Address escalations from Customer Experience, Finance, and Sales Operations for disgruntled clients, working towards amicable resolutions.
• Delinquency Analysis: Analyze and report the delinquency rate of each brand, providing insights to leadership for strategic planning to improve collection efforts.
• Customer Experience Collaboration: Work closely with the Customer Experience team to ensure the highest quality of interactions with clients during the accounts receivable process.
• Legal Firm Liaison: Act as the primary contact for all legal firms engaged with the company for accounts receivable escalation accounts that require resolution beyond internal collections efforts.
• Management Reporting: Provide weekly management reports on the status of the total AR book, including week-on-week (WOW) and month-on-month (MOM) changes in accounts receivable values by age.
• Inside Sales Interface: Interface with inside sales teams across all brands to enhance the credit application process for both B2B and B2C clients. Provide recommendations on creditworthiness and acceptable levels of risk.
  Report CFGI (consulting) for the time being 
• Managing StayNTouch, billing system daily
• Working closely with members of other departments within Corporate Finance and across the company 
• Work with guest and customer service teams on inquiries related to billing matters. 
• interact and manage staff accountants that assist in the performance of recurring responsibilities (i.e., cash applications within the billing system, account reconciliations, journal entry preparation, etc. (specifically regarding revenue and related accounts such as AR, AR Clearing, Revenue, and Deferred Revenue)). 
• Review open accounts and send invoice reminders or new invoices
• Prepare month-end reconciliation 
• Prepare and record month-end journal entries  
• Collaborate with other departments and teams to support the organization’s financial management and decision-making.

• 4-6 years of experience developing a similar role.
• Leadership Skills: You possess strong leadership abilities and can guide and inspire your team to achieve their goals effectively.
• Accounts Receivable Expertise: You have a proven track record in accounts receivable and debt recovery, with a thorough understanding of best practices and strategies.
• Analytical Mindset: You can analyze data and generate valuable insights to improve accounts receivable processes and reduce delinquency rates.
• Communication: Your exceptional communication skills allow you to interact professionally with clients and internal stakeholders.
• Collaborative Approach: You are a team player and work well in cross-functional collaboration to achieve collective objectives.
• Problem-Solving: You are adept at handling challenges and resolving issues, particularly during escalations and difficult collection cases.
• Process Improvement: Your proactive approach to process improvement helps to identify areas for enhancement and optimization.
• Customer-Centric: You prioritize providing excellent customer experiences while ensuring payment compliance.
• Organizational Skills: You can manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Financial Acumen: You have a good understanding of financial principles and credit risk assessment.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

Role Purpose: Primarily responsible for leading strategy and program development and collaborating with line managers to implement internal communication and employee engagement programs to support the achievement of the Company’s business objectives and develop a Company culture that remains faithful to the Company’s vision, mission, and values.

Key Accountabilities:

1. Strategy Development and Alignment a. Creates a framework and leads the development of a clear internal communication and employee engagement strategy in collaboration with line management and ensures alignment to the strategic direction and overall business objectives of First Gen and FPH.

2. Program Development and Implementation a. Leads the development of internal communication and employee engagement policies and annual programs to support the business and human capital agenda of the Company. These programs may include, but are not limited to, the following

• Communication of business direction, strategies and priorities

• Periodic top-down business updates and performance results • Company mission, vision and values

• Business information to enable employees to perform their work effectively • Company policies and procedures

• Organizational milestones and changes that impact employees directly b. In partnership with the bigger HR organization and line management, develops and supports the execution of an annual calendar of high-impact communication activities, initiatives, and events that engage employees, e.g. such as town halls, national conferences, leader messages, etc. c. Develops diverse communication channels, e.g. intranet, email, social media etc. that are appropriate to the nature and context of the communication.

3. Employer Branding, Messaging and Content Development

a. Participates in the development of the employer brand using subject matter expertise and deploying best practices in messaging and content development .

b. Prepares communication materials (e-newsletter, infographics, short videos, digital shows, and others) and ensures innovative, engaging and consistent messaging across the organization and full alignment to company values and distinct culture.

4. Conduct of Annual Communication Survey

a. Contributes to increasing employee engagement by conducting the annual communication survey and providing valuable feedback and inputs to future plans and program execution.

5. Functional Guidance and Partnership with Line Management a. Serves as a resource person and partners with line managers in different functions and business units to provide them the tools and guidance in improving their internal communication effectiveness, supporting business priorities and promoting company culture and values.

JOB DESCRIPTION:

Assigned area/territory - Ilocos Region

Key Areas of Accountability:

Promotes the assigned products to doctors using the prescribed sales technique and visit these MDs based on assigned frequency.  Establish and maintain good working relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs monthly target calls.  Quality execution of all agreed marketing strategies, programs and plan of actions. Sales and promotions of products (i.e detailing, product presentation, CME activities, etc.) Continuous selection and update of target doctors. Establish and continuously increase market shares of products Submit relevant reports vital to operations.

Job Specification

•           Minimum 2 years’ experience as Territory Manager or as Professional Medical Representative in a respectable Pharmaceutical/Consumer Goods company.

•           Above average communication skills in English and the local language.

•           Experience in Nutritional products is a plus.

•           Aggressive, confident, and self-motivated with leadership potentials.

•           Persuasive, persevering, and a team player.

•           With very strong selling & communication skills and with pleasing personality.

•           Willing to travel and be assigned anywhere in the Philippines.

Knowledge & Experience:

• Relevant experience in Sales

• Insight into internal and external customers

• Brand Management

Competencies required:

• With at least 2-year work-related experience in Sales
• Computer Literate and with good communication skills
• Highly organized
• Project Management
• Customer Orientation
• Analytical Skills
• Willing to relocate

Ideal Candidate will be:

• Each day different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously
• Very socially-focused
• Adherence to established guidelines and procedures is important Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
• Open, flowing communication is important

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

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LOCATION:

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