Responsibilities

• Build strong and long lasting relationships with customers based on trust and respect
• Apply a consultative process in ideating and designing solutions to achieve client results based on analytics, data, commercial and client market landscape
• Create and deliver compelling power point presentations with the objective of selling SKALE's Adtech and marketing automation platform
• Collaborate effectively with the Digital Marketing team, Product Development team and Creative team to ensure the timely and successful delivery of our solutions to meet the customer's objectives.
• Constantly kept up to date with the latest development of the company's products and services to find products to best fit the needs and objectives of the customer.
• Resolve customer complaints and issues.
• Accomplish target performance objectives on a consistent basis.
• Provide feedback to management on customer responses and input.

Job Description

• The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email or chat to offer or explain the services the company offers
• Build rapports with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationship with the clients
• Perform other duties as assigned

Position: Digital Marketing Specialist

Description:

We are seeking a highly motivated and creative Digital Marketing Specialist to join our dynamic marketing team. This role is perfect for someone with a passion for digital marketing and a desire to drive engagement through innovative campaigns. The Digital Marketing Specialist will be responsible for the development, execution, and optimization of our online marketing strategies across various platforms. You will work closely with the content, design, and sales teams to create a cohesive marketing experience that resonates with our target audience. Your responsibilities will include managing social media accounts, creating engaging content, analyzing website traffic, and optimizing our online presence.

Responsibilities:

• Develop and implement effective digital marketing strategies across various channels.
• Manage and optimize social media accounts to enhance brand visibility and engagement.
• Create compelling content for blogs, emails, social media, and the company website.
• Analyze website traffic and user behavior to identify opportunities for improvement.
• Monitor and report on the performance of digital marketing campaigns using analytical tools.
• Collaborate with cross-functional teams to align marketing strategies with overall business goals.
• Stay up-to-date with the latest digital marketing trends and technologies.

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in digital marketing or a related area.
• Strong understanding of SEO, PPC, social media, and content marketing best practices.
• Proficiency in using analytics tools such as Google Analytics and social media advertising platforms.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Strong organizational skills and attention to detail.

NOTE:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly.

We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.

Position: SEO/SEM Manager

About the Role:

We are seeking a highly motivated and experienced SEO/SEM Manager to join our dynamic marketing team. The ideal candidate will possess a deep understanding of search engine optimization (SEO) and search engine marketing (SEM) strategies, with a proven track record of driving traffic and improving rankings through both organic and paid search channels. This role requires a strategic thinker who can analyze data trends, develop actionable insights, and execute campaigns that align with our business objectives. You will work closely with cross-functional teams to create integrated marketing strategies that enhance our online presence and maximize return on investment. Your expertise in keyword research, competitive analysis, and performance tracking will be pivotal for guiding our digital marketing initiatives.

Responsibilities:

• Develop and implement effective SEO strategies to improve organic search rankings.
• Manage paid search campaigns including keyword research, ad copy development, and bid management.
• Monitor and analyze SEO and SEM performance metrics to optimize campaigns and report on findings.
• Conduct regular audits of on-site and off-site SEO factors and implement improvements as needed.
• Collaborate with content creators to ensure SEO best practices are incorporated into new and existing content.
• Research and analyze competitors’ strategies, utilizing insights to enhance our own marketing efforts.
• Stay current with industry trends, search engine algorithm changes, and best practices to ensure continued success.

• Proven experience as an SEO/SEM Manager or similar role in a digital marketing environment.
• Strong knowledge of SEO tools (e.g., Google Analytics, SEMrush, Moz) and SEM platforms (e.g., Google Ads, Bing Ads).
• Experience with A/B testing and conversion rate optimization strategies.
• Exceptional analytical skills with the ability to interpret data and draw actionable insights.
• Familiarity with web development and coding (HTML, CSS) is a plus.
• Excellent communication skills to collaborate effectively with teams and stakeholders.
• Strong project management skills with the ability to manage multiple tasks and deadlines.

▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly.

We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.

What you'll be doing:

• Collaboration is key as you work closely with BDMs, Marketing and the Executive team to project manage proposal responses and oral presentations.
• You'll be responsible for managing tasks, timelines, and team activities to ensure on-time and high-quality submissions.
• You'll engage company-wide resources to support bids effectively. Leveraging support from Marketing and Graphic Design, you'll improve and accelerate proposal and oral presentation development.
• Assemble and review proposals for accuracy and compliance in layout, formatting, and required documents.
• Perform technical writing, editing, and proofreading.
• Develop creative collateral for proposals, executive summaries, and presentations with our in house Graphic Designer
• Develop and Manage a RFP ‘Knowledge Library’ to support tenders
• Develop and Manage a ‘Data Library’ to support tenders
• Champion Data Integrity: Advocate for data hygiene, identify pipeline issues, and recommend corrective actions
• Collect, Analyse and present data in easy to read formats for customers

Leads and co-ordinates the day-to-day operations of the NCR team(s) that supports the New Claim Review calls. Actively motivate, develop, coach and engage team members to drive results and create a high performing team while showing genuine care in managing an environment of safety and wellbeing. Hold team members accountable for performance against key metrics, including achievement of financial and efficiency outcomes, and manages underperformance. Sets clear objectives and targets for the team, articulates clear link to the strategy to provide meaning and purpose to tasks. Analyse relevant agent data and reports to identify trends to continuously drive an improvement in the business results of team members and department. Delivery of agent coaching based on needs identified through analysis of agent data, audits and agent feedback. To resolve queries, manage and solve roadblocks, including reporting IT Issues and keeping the Stakeholders and Management Informed. To complete administrative tasks such as- workload distribution, attendance, leave regularization, schedule adherence, communication with team, One on One and any training or coaching required. Collaborate with the Suncorp Home Claims Partnering team to relentlessly deliver exceptional customer service to deliver against Home Claims Strategy. Lead and develop a diverse workforce, drive an inclusive culture, foster a team environment where people are accountable for safety and wellbeing. Build a resilient, highly engaged/agile team, with a culture of simplicity, innovation and continuous improvement. Adhere to Suncorp Group policies including but not limited to, delegated authority level to mitigate risk and compliance. Monitor team performance and display a clear level of understanding of all performance reporting. Drives results to achieve service, efficiency, and timeframes SLAs within Home Claims teams. Monitors, tracks and reports on own performance and progress. Actively seeks feedback and coaching on own performance and takes responsibility for self-development.

Responsibilities

• Contact and engage potential vendors: The Inside Sales Executive will be responsible for making calls to inbound leads and engage with potential vendors in meaningful dialogues that open up opportunities. They will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Exceed sales goals: The Inside Sales Executive will play a crucial role in driving volume sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Provide market expertise and recommendations: As a local market expert, the Inside Sales Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success. 

Requirements

• Candidate with Bachelor’s degree in business, marketing, mass communication or related area preferred
• At least 1 - 2 years experience in sales, business development, upselling and similar areas, preferably telesales experience is needed for this position
• Persuasive and highly motivated to over-achieve sales target
• Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers/client, excellent telephone etiquette is an advantage
• Ability to be flexible and creative in dealing with customers/client
• Experience working with Salesforce.com or similar CRM is an advantage
• Interest for or good understanding of e-commerce & food market
• Team player and optimistic and can work independently

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.​
​

Key Responsibilities:​

• Analyze and follow up store’s KPIs​

• Deliver great customer experience​

• Maximize conversion & customer service​

• Ensure store meets H&M standards​

• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team 

Reporting to the Trade Channel Marketing Manager, the Channel Lead role is responsible for developing the category route-to-market strategy: analyzing, understanding, driving, and creating new avenues for sales growth, and new opportunities for making available the category’s brands, products, and services to customers/shoppers/ consumers. This role works closely with the brand category marketing teams and the field sales teams, to undertake the critical operations that translate brand and category marketing strategies and plans into detailed operational activities and guidelines, for effective and optimized execution across the various sales channels.

KEY DUTIES AND RESPONSIBILITIES

1. Lead growth strategy development for trade channels and routes-to-market for the company’s brands and products.

2. Set guidance for field sales and retail operations teams to execute the marketing strategy and programs in the trade channels and the route-to-market.

3. Set volume forecast, volume allocation plans, and pricing execution detail for the sales team, as aligned with the brand marketing team.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  
 

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 60-85k + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve.

5 ELK is an outsourcing provider working with Australian businesses to develop financial advice that creates wealth, happiness and freedom for its clients.

DEPARTMENT: HUMAN RESOURCES

OBJECTIVE OF THE ROLE:

The Senior Manager of HR at Elka Asenso will be responsible for overseeing the human resources functions, ensuring compliance with Filipino Labour Law, and fostering a positive work environment. This role involves managing and mentoring the Employee Relationship Managers & Recruitment Team. Developing departmental strategies, policy development and promoting a productive and engaged workforce.

POLICIES AND PROCESS MANAGEMENT:

•Collaborate with the Senior Manager of People & Culture to formulate and execute comprehensive people and culture strategies that support the company's overall mission, vision, and values.

•Ensure the company's policies and practices align with legal and regulatory requirements.

•Oversee HR operations, including policies and procedures, HRIS systems, and compliance.

•Ensure accurate and timely HR reporting and maintain employee records in compliance with data privacy regulations.

•Provide guidance and support to managers and employees on employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.

•Partner with legal counsel to ensure compliance with employment laws and regulations.

•Actively participates in industry associations and contributes to thought leadership.

COMPENSATION AND BENEFITS:

•Develop and administer competitive compensation and benefits programs that attract, motivate, and retain employees.

•Conduct regular market analysis to ensure our compensation packages remain competitive.

•Ensure compliance with complex legal and regulatory requirements, including global compensation laws and industry-specific regulations.

PERFORMANCE MANAGEMENT:

•Design and implement performance management frameworks aligned with organisational goals and objectives.

•Provide coaching and mentoring on performance management strategies to internal team members, senior leaders, and HR professionals.

•Actively engage in research and stay abreast of emerging trends and best practices in performance management.

•Play a key role in driving organisational change by effectively communicating the value and impact of performance management.

LEARNING AND GROWTH:

•Develop comprehensive learning and development strategies in alignment with organisational goals.

•Exhibits strong leadership skills and can effectively mentor and develop each individual within the HR and recruitment departments.

COACHING AND MENTORING:

•Provides strategic guidance in creating and fostering a high-performance culture, setting ambitious and strategic goals.

•Analyse employee feedback and identify areas for improvements to enhance engagement levels.

•Manage complex employee relations issues, resolve conflicts, and conduct investigations.

ROLES AND RESPONSIBILIES

CLIENT EXPERIENCE AND RELATIONS MANAGEMENT

•Anticipate and proactively address any potential issues or challenges that may arise.

•Take the initiative to suggest improvements, offer innovative solutions, and propose ways to optimize processes.

•Demonstrate a proactive problem-solving mindset to enhance the client’s overall experience.

RECRUITMENT MANAGEMENT:

•Provides insights and recommendations on recruitment practices & initiatives that support organisational goals and objectives.

•Drive initiatives to promote diversity, equity, and inclusion within the company.

CONTINUOUS IMPROVEMENT &  HR DATA ANALYTICS:

•Aligns strategies with organisational objectives, ensuring solutions support long-term business goals and enhance overall HR effectiveness.

•Maximizes the functionality and capabilities of HR platforms through process reengineering, integration with other systems, and continuous improvement initiatives.

•Stays abreast of new HR technologies and trends, evaluates their potential impact and recommends innovative solutions to enhance HR processes and data-driven decision-making.

•Analysing workforce demographics, turnover rates, and succession planning data to make informed decisions about talent acquisition, succession management, and workforce optimization.

•Analysing data related to representation, pay equity, and employee experiences across the organisation to identify improvement areas, address disparities, and create an inclusive environment that values diversity and promotes positive employee and client experience.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

•Bachelor’s degree in Human Resources, Business Administration, or a related field.

•Master’s degree or HR certification (e.g., SHRM-CP, PHR) is preferred.

•At least 8-10 years of progressive HR experience, with a minimum of 5 years in a managerial role.

•In-depth knowledge of Filipino Labour Law and HR best practices.

SKILLS

•Strong leadership and management skills.

•Excellent communication and interpersonal abilities.

•Expert knowledge of labour laws, regulations, and compliance requirements.

•Proficiency in HR software and systems. (Preferably Zoho People but not required)

•Strategic thinking and problem-solving skills.

•Ability to handle sensitive and confidential information.

•Strong organizational and time-management skills.

•Proficiency in Microsoft Office Suite.

•Ability to work effectively in a fast-paced and dynamic environment.

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

• Develops design art work according to corporate standards and ensure optimum brand image for hotel collateral, advertisement and exposure.
• Manages collateral printing and hotel merchandize in line with brand standards. 
• Assists in production of all displays and signage in the hotel public areas and seasonal/theme decorations.
• Maintains an up-to-date image and collateral filing.

The Project Manager will be focused on managing services engagements, acting as the primary engagement manager for our clients. You will oversee the entire project lifecycle, from initiation to completion, ensuring that all deliverables are on time, within scope, and meet our clients’ expectations. The projects you will manage will be primarily focused on revenue enablement, including the creation of courses, job aids, in-person events, and other training materials. 

Responsibilities

• Serve as a point of contact for clients, ensuring clear communication and alignment throughout the engagement lifecycle 
• Develop and maintain detailed project plans, including setting timelines, milestones, and deliverables 
• Plan, organize, and manage revenue enablement projects, including course creation, job aid development, and other related services 
• Monitor project status, track progress, and adjust plans as needed to ensure timely and successful project completion. 
• Coordinate with internal teams, including instructional designers, content writers, and external subject matter experts (SMEs), to deliver high-quality outputs that meet client expectations 
• Identify and mitigate potential risks or issues that may impact project timelines or outcomes 
• Manage project budgets, ensuring that resources are allocated effectively and that projects are delivered within financial constraints 
• Conduct regular project status meetings with clients and internal teams, providing updates and addressing any concerns 
• Ensure that all project documentation is complete, accurate, and up to date 
• Continuously seek opportunities to improve project management processes and client satisfaction 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Bachelor’s degree in Project Management, Business Administration, or a related field 
• Proven experience as a Project Manager, preferably in a High Tech services or consulting environment 
• Experience managing projects related to revenue enablement, such as course creation, training programs, or sales support materials 
• Strong understanding of the content creation processes, including instructional design and multimedia development 
• Strong understanding of project management methodologies, including Agile frameworks 
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously 
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams 
• Highly skilled in spreadsheets and data visualizations  
• Ability to identify potential risks and implement effective mitigation strategies 
• Strong problem-solving skills and a proactive approach to project management 
• Attention to detail and a commitment to delivering high-quality results 
• Able to create repeatable templates that can be used to scale projects  

Ideally having:

• Experience managing global projects 
• A PMP certification is a plus 
• Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana, or similar) 
• Experience working with revenue enablement tools and platforms, such as Learning Management Systems (LMS) or CRM systems 
• Familiarity with tools like Monday.com, ClickUp, or Microsoft Project with AI capabilities for predictive analytics and task management 
• Proficiency in using automation tools to streamline project workflows, reduce manual tasks, and improve efficiency   
• Knowledge of virtual workspaces and digital whiteboards that facilitate real-time collaboration and brainstorming 
• Experience with collaboration tools for seamless communication and task management across distributed teams

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

Responsible in tax reporting and compliance

• Manage tax audits and ensure compliance with tax regulations
• Manage tax planning and compliance, ensuring tax liabilities are accurately reported
• Manage indirect tax compliance and guide on tax implication of business decisions
• Manage outsourced tax compliance and reporting.
• Oversees the preparation of transfer pricing documentation and information return on transaction and related parties
• Conduct a thorough analysis of taxes to provide expert advice on tax planning and optimization opportunities to ensure compliance with local regulations
• Coordinate and manage tax audits, inquiries and notices from tax authorities
• Maintain documentation and records related to tax filings, provisions and other tax-related activities
• Collaborate with other departments and teams, such as finance, legal and operations, outsourced tax firms to ensure alignment and coordination on tax matters
• Provide guidance and support to internal stakeholders on financial issues, including tax implications of business decisions and transactions
• Stay updated with changes in tax laws and regulations Philippines and Guam and proactively identify potential risks or opportunities for the organization
• Foster a culture of tax compliance and awareness throughout the organization, providing training and support as needed
• Lead and mentor a team of finance professionals, fostering a culture of accountability, compliance, and continuous improvement.

• Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed.
• Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.

Overview: We are seeking a dynamic and passionate Online Community Manager to join the Customer Engagement team. As an Online Community Manager, you will be responsible for nurturing, growing, and engaging our online community across various channels in order to foster meaningful interactions and relationships. 

Responsibilities:

1. Community Engagement:

   • Develop strategies to foster a vibrant online community atmosphere, including the potential addition of badging and gamification initiatives.

   • Initiate and moderate discussions, responding to comments and engaging with community members.

   • Encourage community participation and facilitate user-generated content initiatives.

   • Identify potential customer advocates for work with marketing and/or product. 

2. Content Management:

   • Curate and create content that resonates with the community's interests and values, including varying content for different personas.

   • Coordinate with content creators, internal stakeholder teams, ensuring content aligns with community preferences.

   • Regularly update community channels with relevant information and resources.

   • Understand upcoming product release and successful use cases for user personas

3. Community Support:

   • Serve as a primary point of contact for community members, addressing inquiries and concerns.

   • Monitor community feedback and sentiment, providing insights to relevant teams.

   • Implement strategies to enhance the overall community experience.

4. Events and Initiatives:

   • Plan and execute online events, such as webinars, AMAs (Ask Me Anything), office hours, and live streams.

   • Collaborate with the Teaching and Learning Innovations (TLI) team, marketing, and partnerships teams to promote community events.

   • Measure the success of community initiatives and optimize strategies based on data-driven insights including aggressive KPIs

5. Community Advocacy:

   • Advocate for the community’s needs and preferences within the organization.

   • Work closely with product teams to communicate community feedback and influence product development.

   • Identify and empower community leaders and influencers, cultivating a network of brand advocates.

Operations Manager for Sales in this role gets to:

• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Improve the company: Make recommendations to enhance processes and boost Sales.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Manager.

The Digital Marketing Specialist will support AECOM’s global strategic marketing team report on the performance of their activities, working in partnership with the core digital, brand and content team, communications team, regional and business line marketing teams.

The primary role of the Digital Marketing Specialist is to be the analytical expert within the global strategic marketing function. They will be responsible for collating and analyzing global data from a variety of digital sources (website, social media, email, search), and building dashboards to report against marketing key performance indicators (KPIs). They will use data to story-tell and provide recommendations and actionable insights that drive growth.

The Digital Marketing Specialist will be part of the CMO’s global strategic marketing team, reporting to the Global Digital Marketing Manager.

• Conduct in-depth analysis and interpret data from various digital marketing data sources (e.g. LinkedIn, Salesforce, GA4, Google ads, Meta, SEMrush).
• Develop and maintain reports on key global strategic campaigns, highlighting key performance indicators (KPIs).
• Interpret / translate data to provide insights and key trends on global campaign performance, adapting for business stakeholders.
• Present data-driven insight reports on campaigns run by Global Business Line Marketing Directors to demonstrate impact against objectives in AECOM’s standardized format.
• Provide clear recommendations / optimizations based on data to inform future strategic marketing campaigns.
• Build and maintain dashboards using data reporting software (Tableau, Power Bi, Data Studio).
• Perform ad-hoc data / trend analysis based on needs of the business.
• Work closely with our development team to enhance our tracking capabilities on our digital platforms and experiment with A/B testing.
• Work with our regional and global marketing team to drive cross-team collaboration, share best practices and enhance our reporting capabilities globally.
• Develop relationships with external stakeholders (social media reps / agencies) to stay informed of new trends, metrics and benchmarks.
• Performs work in accordance with agreed objectives, budget and timescale with little/no supervision. Provides guidance and training to junior team members.

Job Scope:

1. Investigation and identifying the right root cause

2. Provide analytical and technical skills to maintain company quality services and products

3. Manages and supervise quality control laboratory activities

4. Supervision and leading staff

4. Ensure robust testing procedures and outputs and identifying mistakes or non-conformity issues.

Duties & Responsibilities:

1. Develops procedures by understanding customer requirements in order to have an effective quality control.
2. Ensure material and product specifications are in-place for supplier and monitoring compliances.
3. Collaborated with the Quality Assurance personnel for the implementation of systems, procedures and standards of operation to comply with company standards and local regulations.
4. Leads the establishments and implementation of procedures for sampling, recording and reporting data.
5. Supervises and guides all laboratory personnel to ensures quality in the process by which products are manufactured.
6. Final approver for all GxP documents.
7. Designated/alternate authorized person for batch release.
8. Appraises customer’s requirements and ensure satisfaction
9. Facilitate proactive solutions by collecting and analyzing quality data
10. Review and ensure all standards and policies are current
11. Keep records of quality reports, statistical reviews and relevant documentation
12. Make sure that Out of Specifications are investigated and resolved.
13. Ensure appropriate actions are taken in case of willful or negligent GMP violations up to and escalating to responsible management for any necessary disciplinary action.
14. Ensure all legal standards are met to maintain certifications of the laboratory.
15. Ensure appropriate and timely escalation for quality related matters.
16. Assess the conclusions of periodic review of process performance, product quality and the Quality Management System.
17. Monitor effectiveness of quality systems, including performance of GMP and internal audits, metrics monitoring and participation in management reviews.
18. Lead/Initiates/participates in any process improvements aimed at improving efficiency and savings
19. Ensure appropriate interface with authorities for any GxP related activities.
20. Decision on withholding products from distribution if needed, for resolution of quality or compliance issues or mandate market actions, up to and including recommendation for recall of product, following the relevant procedures.
21. Escalation of any issues due to inadequate resources (personnel, budgetary, etc) to perform quality oversight or duties.
22. Works collaboratively with other department for completion of investigation through root-cause analysis pertinent to product/customer complaint and other related non-conformities identified within the process in coordination with the department head.
23. Prepares and submits departmental monthly/quarterly KPI and other report on a timely basis
24. Lead and representative of Quality control for all regulatory and client audits and prepares necessary aids for external audits.
25. Facilitate the Quality Council Meetings and is responsible for the oversight of product quality and GMP compliance for all products manufactured or distributed from the site.

TSA's Senior Project Manager will lead all manner of projects (strategic, operational, technical etc.) and change initiatives, overarching people, process, and technology. 

The Senior Project Manager will be responsible for the effective and efficient delivery of projects, following TSA's Project Management Framework and will also deliver improvements in how we operate.

• Manage successful delivery of projects. Facilitate effective scoping.
• Coordinate activities, timelines, and dependencies ensuring timely delivery with quality.
• Manage issues and risks.
• Provide visibility of project status. • Serve teams by ensuring members are enabled, empowered, and unblocked.
• Structure knowledge, artefacts, outcomes, project data and communication effectively and efficiently.
• Ensure focused and prioritised delivery of strategic projects.
• Identify business improvement opportunities.
• Improve the efficiency and effectiveness of key business processes.
• Influence, provide input to, and help maintain, the EPMO's project management methodology.
• Promote the EPMO's project management methods and practices.
• Offer and deliver training, guidance, and consultancy on the EPMO's project management methods and practices as required.
• Be a respected leader.
• Continuously improve how projects are delivered.
• Implement positive change and be a role model for improved ways of working. Identify, nurture, and grow talent.
• Foster effective collaboration across teams. Embed long-lasting and effective change and transition.
• Support engagement on the change journey and high adoption post- delivery/implementation.
• Celebrate and share success.
• Encourage, motivate, and inspire others.
• Collaborate to generate new ideas and suggestions to improve team culture and promote inclusiveness.
• Create solution-orientated teams.

We are looking for dynamic and detail-oriented AEM Developer to join our team. The ideal candidate will be responsible for overseeing and executing a variety of campaigns, promotions, and updates across our digital platforms. This role requires a strong understanding of digital marketing, excellent project management skills, and the ability to collaborate with cross-functional teams.  This position is based in the Philippines, and we are only able to consider candidates who possess the required work authorization.

Key Responsibilities

• Enrichment and Product Approval: Manage and approve products in the SKU library/Vantage.
• Content Creation and Implementation: Create and implement pages, microsites, sections, tiles, discover, and recipe pages on the drop page
• Campaign Implementation: Oversee the end-to-end implementation of marketing campaigns.
• Promotion Implementation: Plan and execute promotional activities to drive customer engagement.
• Value Banners Brief and Lytho Request Creation: Develop briefs for value banners and coordinate with the design team for Lytho requests.
• Merch Card & Banner creation, and Implementation
• Brand Page Creation
• Product Group Update/Creation