The Senior Manager, Implementations has a versatile role, combining the duties of an Sr Implementation Consultant and a People Manager. This position involves leading a dedicated team of Implementation Specialists as well as consultants and ensuring the delivery of exceptional technical project support.

The role will require you to work with senior leadership and cross-functional teams to implement changes that drive improvements to the customer experience. The position supports the team and enterprise clients, interacting directly with new and existing customers, business and technology partners and multifunctional Visa and Cybersource internal stakeholders. The Implementation Senior Manager will also be responsible for supporting high profile customers to ensure they receive the most comprehensive support possible.

In this role, you are expected to:

• Facilitate strategic development and thought leadership for the Cybersource Implementation Services team.

• Lead, coach and review a team responsible for assigned projects for our clients

• Develop and deploy, with managers, peers and Product offices, the technical implementation strategy for assigned Asia Pacific clients.

• Support clients to deliver award winning customer satisfaction.

• Develop talent within the team to provide world-class Implementation Support for Cybersource Accounts.

• Manage the team to follow consistent processes and use tools to meet the organization’s goals.

• Ensure timely and effective resolution of merchant projects, collaborating with other functional groups as needed and consistent with enterprise technical support metrics.

• Establish and maintain strong relationship with global Visa staff in Client Services, Product, Technology or Operations and Sales.

• Lead complex cross functional customer service delivery initiatives across clients and Visa internal teams.

• Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.

• Be the main point of contact for complex escalations and provide resolutions independently. influences wider market function regarding Client Services practices, procedure and policies

Why this is important to Visa:

The Senior Manager, Implementations is the cluster lead for Implementation Consultants and Analysts. They are also the central operators of Value-Added Services business teams across Asia Pacific market teams and clients. To be successful as a Senior Manager, you will need to become a strong leader, a subject matter expert, a great coordinator of programs and thrive in a strong teamworking culture. Your ability to support the Value-Added Services business will directly impact our clients' trust in our brand and technology in the payment industry and money movement ecosystem.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Responsibilities:

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email or chat to offer or explain the services the company offers
• Build rapports with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationship with the clients
• Perform other duties as assigned

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, IT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by the team
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various Depositary processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.
• As a people manager, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following regulatory requirements of the clients the team’s handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate stakeholders, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner.
• Reviews and pre-approves filed overtime of their team
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on Depositary platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and regulatory requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate stakeholders are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate stakeholders and acted on in a timely manner.
• Participate in interviews, as needed.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Beefs up client base through scouting for potential clients, developing marketing and sales plan, making actual sales transactions, maintaining existing clients, and providing market information to be used developing marketing and sales plans and targets.

• Presents, offers, follows up and makes sales transactions for SGS services.
• Develops and implements Marketing and Sales Plans to ensure a robust Sales pipeline and meeting Sales targets.
• Prepares sales reports via the CRM and keeping the CRM accounts updated.
• Submits Weekly Sales Plan and Sales Accomplishment Reports Increases client base by scouting for potential clients and maintaining managed accounts through identification of their needs, packaging services that would best fulfil their requirements, and making successful sales transactions.
• Maintains regular communication with managed accounts and follows up proposals with potential clients.
• Performs other related duties as may be assigned either in collaboration of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives

To ensure the creation of an unforgettable and rewarding experience (including services) across all channels and all customer journeys, so that customers will want to come again and again. To secure that the customer is at the centre of all key decision-making processes and that an excellent customer satisfaction is delivered and value for the customers is created.

Act as a member of the Country Management Team and proactively contribute to IKEA business plan, commercial plan and commercial calendar process. Lead the facilitation of a seamless shopping experience across channels to enable for extraordinary growth.

• Secure that the customer is at the centre of all strategies, decisions making, solutions, meeting the customer experience steps.
• Provide the front-line business operations with expertise, so that the customer is taken care of with quality and speed, across all journeys where needed.
• Responsible for country localisation in SOP which need to be aligned with IKEA Retail to secure consistency and compliance.
• Support the store audits (internal & external) Support and align any store / country operational issues including systems. Act as country super user to support store and end users.
• Follow up and identify continuous improvements to the customer experience journey, to deliver an excellent customer satisfaction, and maximize conversion in all touchpoints.
• Actively monitor customer satisfaction & sentiment in the country, markets, customer care center and CMPs; identify together with the respective leaders’ action plans to tackle root causes for dissatisfaction.
• Create collaboration across the country between customer care centers, stores and service partners on achieving operational excellence from a customer perspective (deliver IKEA's customer promises).
• Work across the organisation in customer journey improvement and development in close cooperation with IKEA Retail functions, leveraging on central solutions and initiatives.
• Pro-actively liaise with key stakeholders to secure the right prioritisation, localisation for IKEA Retail to support delivery of tools/systems. Work with IKEA retail stakeholders to align new process and system design before development takes place.
• Work closely with Expansion, cross functions for planning, IR2, work orders, operations flow and all that is needed for new stores and SISAN.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Accountable for Advertising (Offline and Display Banners):

• Ensure the development and successful implementation of advertising campaigns as per the commercial calendar and any other locally relevant opportunities in addition to the commercial calendar.
• Final approver for all country media plans and marketing communication work. • Work closely with other SO functions and Markets in the development of each launch/campaign.
• Secure that the overall advertising budget for the country is achieved and ensure appropriate evaluation to measure tangible metrics associated with budget and performance that delivers on marketing investments.
• Responsible for creative and media agencies country level briefing, relationship management, delivery and reporting. Understand the differences in channel mix to provide better brand engagement.

Accountable for (Commercial) Public Relations: 

• Lead the development of PR strategy that supports the overall communication strategy direction and oversee that all country PR actions (e.g. interviews, media launches, press conference, etc) are implemented successfully.
• Manage PR agency, their KPIs and deliverables. Secure brand leadership in media value and share of voice results in country PR.
• In situations where the IKEA brand is involved in negative media attention, assist the work done within IKEA in the country team to secure that all media coverage is managed to protect the IKEA brand and reputation.
• Support corporate communications in the execution of crisis plans in the country (including products that are of fault and might cause damage to customers, incidents where a product has caused damage to customers, etc.).

Accountable for a successful catalogue/brochure production & distribution:

• Oversee the development, execution and final completion of catalogue for the country, including surveys/research, mailing services, etc.
• Plan and ensure implementation of the country distribution strategy is completed successfully

Responsible for the development of Loyalty Communications and programme updates

• Manage the development of loyalty communications calendar/brief as a base, to develop communications materials for IKEA FAMILY and småles members.
• Ensure red thread with the communication platforms (e.g. Ads, Digital, etc.) in line with launch and campaign themes.
• Manage and ensure that IKEA FAMILY and Smales strategy are supported with communications that helps strengthen members’ affinity to the IKEA brand and drive further member engagement.
• Monitor the Loyalty programme is running smoothly for the country, e.g. systems fixes up to date, CRM system supports running business, merchandise and comms for Smales are attractive, etc.

Responsible for External Partner Collaborations and Loyalty Programme Partnerships:

• Lead, review and approve collaboration initiatives to include sponsorship and promotions (except those that overlaps into Sustainability department’s jurisdiction, such as donations and charities).
• Negotiate with partners for win-win collaboration for both commercial goals and for the purpose of enhancing the IKEA brand.
• Lead and liaise with relevant interval stakeholders such as the marketing team, Sales, Com-in, stores or sustainability if the collaboration involves them.

Responsible for other tasks including Market Intelligence coordination, Budgets, etc.

• Main co-ordinator of Market Intelligence research initiated by Systems on country level. Thereafter, to work closely with Local Marketing and Communications Manager to maximise opportunities at the PMA level as needed to externally communicate commercial offers and activities in the market.
• Responsible for accurate budgeting and monthly/annual tracking of expenditure, marketing theme booklet development and updates, post mortem reports, and priorities to the various commercial goals against visitor and sales targets and objectives.
• Working through SO functions, responsible for strategizing, coordination, creation, management and execution of the country commercial calendar.
• Secure consolidated post mortem documents from various agencies for campaigns and update on country marketing post mortem reports to commercial activities team.
• Work on other tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e. global, regional, country or local initiatives).

We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa colleagues. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for a Sr. Organizational Change Manager.   

We are seeking a hands-on Sr. Organizational Change Manager with a passion for precision, curiosity, and quality, focused to lead a team of change management analysts. This role focuses on driving end-user adoption, advocacy, education, and satisfaction. The ideal candidate will understand our users’ needs and possess the imagination, skill, and persuasive techniques to support our dynamic workforce. Responsibilities include leading key projects and translating complex concepts into simple, compelling designs. Strong communication and writing skills, along with moderate technical abilities, are essential.

Essential Functions

The candidate will manage complex technology projects and lead a team of change management analysts and associates to deliver high-quality change management solutions. You will be responsible for managing the people side of change, including stakeholder engagement, communication, training, and adoption.

Responsibilities also include:

• Develop and implement change management strategies and plans for technology projects, aligned with the project objectives and business goals.
• Conduct change impact assessments, stakeholder analysis, and readiness assessments to identify the change needs and risks.
• Design and execute communication, training, and coaching plans to prepare and support the end-users for the change.
• Monitor and measure the effectiveness and outcomes of the change management activities, and adjust the plans as needed.
• Manage the change management schedule and resources, and report on the progress and status of the change management deliverables.
• Lead, coach, and develop a team of organizational change management analysts, and provide them with guidance and feedback.
• Collaborate and coordinate with the project managers, sponsors, and other key stakeholders to ensure alignment and integration of the change management and project management activities.
• Build and maintain strong relationships with the business leaders, end-users, and other stakeholders, and act as a trusted advisor and change agent.
• Work with virtual teams located in different time zones and with differing cultures
• Represent the EES team and be a strong, vocal customer/user advocate

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the standard working hours in future based on the business requirements

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

As a Hygiene Manager, you will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels.

• Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.
• Responsible for the effective and efficient maintenance of documents related to the Hotel's sanitation and hygiene efforts/program.
• Continually liaises with external agencies (labs, government agencies etc.) on sanitary matters
• To manage the segregation, storage and timely removal of all waste – recycles, hazardous and confidential waste streams
• Sensitize the team on all Accor hygiene standards
• Conducts regular inspection of food receiving, preparation, storage and service areas to identify and correct any food safety and hygiene issues  
• Carry out internal food safety audits, reports all findings and follow up actions to be taken to ensure closure of issues
• Continuously monitor, evaluate, and improve the policies and procedures of the food safety management system
• Ensures that all hygiene monitoring records are completed by the food handlers as required by the corporate standards
• Ensures that appropriate food sampling and swabbing are undertaken at the required frequency
• Conducts supplier audits, meetings and trainings on a regular basis in coordination with Purchasing, Cost Control, Culinary and F&B
• Liaise with all external food safety / HACCP auditors to ensure that all audit logistics and requirements are satisfied
• Liaise with the chemical services provider to ensure that safe chemical handling and breakage control, cleaning & sanitation procedures are effectively implemented 
• Liaise with the laboratory services provider to ensure that all mandatory food, water, ice, and swab testing are conducted as per agreed schedule

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Enquires whether guests are satisfied throughout the meal.
• Offers attentive service to guests, adapting to any constraint.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offers of the hotel.
• Organizes the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures the point of sale is prepared to a high standard.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Ensures the equipment used remains in good condition.
• Develop and manage the restaurant's budget, including revenue and expenses.
• Control costs, such as food and labor costs, to maximize profitability.
• Prepare and analyze financial reports, such as profit and loss statements.
• Implement pricing strategies and promotions to increase sales.

The Assistant Outlet Manager will liaise between multiple food and beverage venues to ensure the success of every guest experience – and model exceptional service and leadership skills among your team.

Responsibilities:          

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

·       Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded 

·       Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 

·       Confidently manage client in parallel to product developments and a changing landscape 

·       Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders

·       Be able to communicate complex, technical concepts in a focused and well-organized manner 

·       Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 

·       Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 

·       Orientation towards quality enhancement and process improvement

·       Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications

·       Represent client system and operational requirements to internal Visa organizations

·       Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture

·       Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 

·       Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments 

·       Assume appropriate decision-making authorities to ensure flawless execution of project objectives 

·       Coordinate internal Visa resources to ensure delivery on commitments 

  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

·       Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded 

·       Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 

·       Confidently manage client in parallel to product developments and a changing landscape 

·       Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders

·       Be able to communicate complex, technical concepts in a focused and well-organized manner 

·       Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 

·       Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 

·       Orientation towards quality enhancement and process improvement

·       Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications

·       Represent client system and operational requirements to internal Visa organizations

·       Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture

·       Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 

·       Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments 

·       Assume appropriate decision-making authorities to ensure flawless execution of project objectives 

·       Coordinate internal Visa resources to ensure delivery on commitments 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

• Establish, manage, and sustain client relationships with brand partners by providing the highest level of salesmanship and customer service;
• Negotiate on value-adding deals that can achieve the mutual objectives of foodpanda and partner-brand;
• Generate new business revenues from partners by brainstorming, identifying, and implementing foodpanda advertising solutions and media products to deliver measurable results for clients;
• Responsible for the end-to-end project management of existing and new mutually-beneficial partnership initiatives;
• Create strong synergies with the internal stakeholders in innovating solutions and implementing promo plans;
• Develop compelling storylines and data-driven presentations that are customized to clients’ business objectives and challenges meeting vertical OKRs at the same time;
• Prepare weekly and monthly reports, post campaign evaluations, and other necessary vertical reports;
• Ownership of the day-to-day tasks and administrative work with partner brands and other internal stakeholders;
• Other duties as assigned by the FMCG Partnerships Lead;

The Client Care People and Client Experience Team aims to empower the Client Care organization to foster a culture that attracts, develops and engages people with a growth mindset who love to delight our clients sustainably by reducing clients’ effort with fast, easy and effective service models and resolution.

The Sr Consultant, Project Manager - People Experience (PX) for Client Care is an individual contributor responsible for supporting the Client Care PX bodies of work. Our ideal candidate is an individual contributor with a strong background in People Experience, Project Management, Operations, or Contact Centers. The role requires creativity in designing and implementing projects aimed at enhancing people's experiences within our organization.  

The role requires a keen insight into People Experience data, best practices, and calls for strong project management skills, deep collaboration and partnership with business leadership across Client Care.

• Partnering with the Client Care leadership to support People Experience initiatives.

• Leverage Data Analytics to provide actionable insights in improving Employee Engagement Scores

• Strong Project Management skills to innovatively and creatively improve people experiences

• Executive communication that is able to tell a compelling story about the state of People Experience

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

As EMEA Collections Manager, you will play a pivotal role in spearheading direct management of collections analysts in EMEA time zone, supporting EMEA customers, Collections, reconciliation, customer engagement & cash forecast. 

Essential Duties and Responsibilities:

• Leadership & Team Management:  Lead and mentor a team of accounts receivable analysts, providing guidance, training, and conducting regular performance evaluations to ensure team effectiveness and growth.
• Reporting & Analysis: Develop and maintain comprehensive reports and trackers on accounts receivable, meticulously monitoring collections activities and analyzing results. Identify areas for enhancement and implement strategic solutions to optimize processes.
• Delinquency Management: Vigilantly monitor accounts receivable aging reports, especially delinquent accounts, and devise actionable plans to reduce outstanding balances while positively influencing customer behavior.
• Cash Flow Management: Oversee cash forecast accuracy and track incoming payments against forecasted amounts to ensure financial stability and operational continuity.
• Reconciliation & Dispute Management: Scrutinize open aging line items, both debits and credits, and facilitate account reconciliations as necessary. Collaborate with various internal teams, including Credit, Sales, Biz Ops, RMA, Logistics, Tax, CMR, Treasury, Rebates, AR Maintenance, Cash Application, Cash Management and Accounts Payable, to swiftly resolve billing discrepancies and customer issues.
• Policy & Procedure Oversight: Review and enhancement of global Accounts Receivable policies, practices, and systems. Engage with business partners to implement process improvements and ensure compliance with company standards.
• Compliance & Record Keeping: Enforce adherence to company policies and maintain all necessary records to meet internal and external audit requirements. Safeguard files, transactions, and audit trails while upholding office procedures.
• Periodic Business Activities: Assist in critical periodic business activities, including month-end, quarter-end, and year-end close processes, ensuring accuracy and timeliness.
• Performance Metrics: Ensure the achievement of key performance metrics, continuously striving for excellence and operational efficiency within the accounts receivable function.

As the Americas Collections Manager, you will play a pivotal role in direct management of collections analysts in Americas time zone, supporting Americas customers, collections, reconciliation, customer engagement & cash forecast.

As APAC Collections Manager, you will play a pivotal role in spearheading direct management of collections analysts in APAC time zone, supporting APAC & Japan customers, Collections, reconciliation, customer engagement & cash forecast. 

The Human Resource Information System (HRIS) and Analytics Manager is responsible for the implementation, support and maintenance of a company’s specialized and internal HR systems, services, and applications. 

This role actively identifies areas of opportunity to improve existing HRIS processes, functionality and workflow, and maximize technological capabilities to reduce manual processes (i.e. employee movements, timekeeping and other systems)

This role will provide actionable insights through HR Data analytics and establish and execute strategies and governance on employee data management and analytics.

Key responsibilities:

HRIS Implementation and Project Management

• Lead the HRIS team to automate, integrate, and configure core HR processes
• Define the HRIS roadmap and serve as the overall Project Manager for all HRIS implementations and initiatives
• Liaise with internal and external stakeholders to analyze business needs and lead the planning, development, testing, and implementation of relevant systems
• Collaborate with external IT vendors on system implementation and support User Acceptance Testing
• Manage requests for process improvements, system enhancements, and the development or purchase of new software applications
• Supervise the day-to-day activities of the HR information system, including system support and maintenance
• Support management on structural policy matters related to the HRIS.
• Maintain data integrity by regularly analyzing data
• Work alongside the IT department to perform regular assessments and improvements to the HRIS
• Design user-friendly processes, guidelines, and documentation.
• Oversee all system upgrades and additions in partnership with the IT department
• Ensure compliance with data protection laws and related regulations for all HR-related systems

HR Analytics and Reports

• Collect and analyze data and statistics to identify trends, improve processes, and enhance operational performance
• Ensure reporting solutions, insights, analytical tools, and dashboards deliver actionable and accurate data to end users
• Prepare reports of data results and present findings to senior leadership
• Establish and execute strategies and governance on employee data management and analytics

Continuous Improvement

• Identify opportunities for automation within HR processes and evaluate tools to improve and maintain data integrity
• Lead and participate in projects focused on continuous improvement and development
• Research and maintain current knowledge on new and emerging HRIS trends.
• Mentor and coach the team to develop expertise and drive process and configuration excellence
• Actively identify and resolve issues or opportunities for enhanced user experience and HRIS integrations

Vendor Management

• Coordinate, schedule, and track progress of specialized work projects or departmental functions
• Manage HR vendor relationships and issue ticketing, ensuring maintenance and issue resolution
• Raise and resolve tickets on issues brought up by HR partners, ensuring no downstream impact
• Interface regularly with vendors and external providers to resolve system concerns
• Review and assess system provider proposals and budgets to ensure cost-effective and relevant HR services and processes
• Ensure vendors comply with regulatory requirements and collaborate with teams such as Risk, Data Privacy, and the Project Management Office to ensure organizational compliance

Wrist Shared Service Center is looking for a Sales Coordinator who will provide customer service support to improve the productivity of the Sales Department in the Wrist branches.

What you'll be doing:

• Email Management
  • Acknowledgement of Requests for Quotation  (RFQ)
  • Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers.
  • Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications
  • Forwards to Accounts Receivable (AR) team the payments of customers.
• RFQ Management  
  • Attends to customers’ Requests for Quotation  (RFQs) revisions
  • Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters
  • Sends quotations to the customers upon instruction of the branch
  • Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch.
  • Assists Sales PIC in sales pricing, as per instructions
• Order Management
  • Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders
  • Handles Maersk Line orders
  • Assists in direct orders to price lock as needed.
  • Confirms and acknowledges orders as needed.
• Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
• Assists in initial investigation for undelivered orders and credit issues, if needed.

What we're looking for:

• Bachelor's Degree Graduate
• Sales or customer service experience preferred
• Strong problem solving, communication and interpersonal skills
• Proficiency in MS office applications.
• Good command in both spoken and written English

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Hybrid