ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Address concerns via incoming calls 

• Answer inquiries thru messages via simple text 

• Do outbound calls to homecare aids and facilities 

• Other admin task like sorting folders and files 

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months experience  
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Proficiency in using computer systems & relevant software 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

As an SDR at Turnitin, you will drive sales by identifying, engaging and qualifying leads in Australia, New Zealand and Hong Kong region. You will carry out market research, find the relevant contacts and prospect to them through targeted campaigns. You will qualify all inbound leads from our website and events. You will also support the Sales Team with their outbound prospecting campaigns. You will be asked to think creatively about finding potential leads, as well as leverage traditional lead generation techniques in order to build the top of the sales funnel and transition leads to the Sales team. The SDR will prospect into higher education  institutions where Turnitin’s products and services can be of benefit. This role is important for increasing the effectiveness and success of the Sales team.

Responsibilities:

• Follow up on all assigned incoming leads for qualification and nurturing
• Create campaigns and actively prospect into territories as directed to generate new leads
• Become well-versed in the company’s products and services as well as the latest offerings, upcoming trainings and events, and other customer-facing opportunities and effectively communicate Turnitin’s products and services to prospective customers and final decision makers
• Manage detailed prospect and customer account lists; log/track progress of leads using both marketing and sales automation tools (Groove/Salesforce.com)
• Schedule appointments and generate revenue opportunities by contacting current or prospective customers
• Analyze needs and interests of potential customers to determine the appropriate products and present qualified leads to outside sales representatives
• Execute call plans using a variety of communication channels including social media, email and phone
• Manage/report success on real measures of engagement with clients and prospects
• Project Turnitin’s core values to customers and the community
• Develop personally and professionally through technical, competitive and sales skills knowledge
• Achieve or exceed monthly quotas of qualified leads

LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES.

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : Inside Sales Appointment Setter

Working Hours : Monday to Friday 9am to 5pm Mountain Time/CST

Salary Range : 800-1000 USD plus commission

Holiday : TBD

DUTIES AND RESPONSIBILITIES:

• Lead Generation: Conduct research to identify potential clients in need of staffing solutions. Utilize various resources, including databases, social media, and industry-specific platforms.
• Outreach and Prospecting: Initiate contact with decision-makers and hiring managers through phone calls, emails, and other communication channels to introduce our staffing services and gauge their staffing requirements.
• Appointment Scheduling: Set up appointments for our staffing consultants to meet with key decision-makers and present our staffing solutions.
• Lead Qualification: Evaluate potential clients based on predetermined criteria to ensure they align with our target market and have staffing needs that match our services.
• CRM Management: Efficiently manage and update lead interactions and appointment schedules using our CRM system to ensure accurate and organized data.
• Collaboration: Work closely with the staffing sales team to align appointment setting strategies with overall sales goals and marketing initiatives.
• Follow-up: Engage in regular follow-up communication with prospects to nurture relationships, address any questions or concerns, and convert potential clients into scheduled appointments.
• Performance Metrics: Meet or exceed weekly and monthly targets for the number of appointments set and the conversion rate of leads to appointments.
• Industry Knowledge: Stay updated on industry trends, market demands, and competitor activities to effectively position our staffing solutions and services.
• Continuous Improvement: Seek feedback, actively participate in training sessions, and adopt best practices to enhance appointment setting techniques and achieve higher success rates.

• Proven experience as an Inside Sales Appointment Setter in the staffing industry or a related field.
• Excellent verbal and written communication skills, with the ability to build rapport and convey value effectively.
• In-depth knowledge of the staffing industry, including an understanding of job roles, hiring practices, and workforce challenges.
• Proficient in using CRM software and other sales tools for lead management and appointment tracking.
• Self-motivated, goal-oriented, and capable of working independently to achieve targets.
• Ability to adapt to dynamic market conditions and changing client needs.
• Strong attention to detail, organization skills, and the ability to prioritize tasks.
• Previous experience with applicant tracking systems (ATS) is a plus.
• High school diploma or equivalent; additional education in sales or marketing is advantageous.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Inbound & outbound calls from customers or healthcare providers
• Checking patient's insurance status

Job Description

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months of BPO healthcare work experience ​
• Knowledge in Authorization is a plus​
• Excellent written and verbal English communication skills​
• Amenable to work ONSITE in Buendia, Makati​
• Willing to work on night shifts​

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Escape the ordinary and start your career journey with us.

• Embark on a fulfilling and engaging career with BSA Solutions Inc.
• Earn between PHP23-25K + generous benefits + personalized learning and development

This is a full-time, permanent, day-shift, office-based in Cebu City.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking to recruit a Sales and Social Media Coordinator for our client in Australia. You will help support their digital marketing and sales.

Responsibilities
•  You will be handling the social media content in Facebook and Instagram, keeping posts updated, and basic image creation.

•  Website editing, page creation and editing, regular blog posting

•  Maintenance of product catalogue on ecommerce website including pricing

•  Maintenance of product catalogue on Google Ads

•  Maintenance of product catalogue on Meta Business Centre Commerce (Facebook and Instagram)

•  Maintain and add to the Mailchimp database

•  Assist with Mailchimp campaigns

•  Help implement new Zendesk features including articles and chat functionality

•  Future) Manage incoming sales leads via Zendesk messaging and chat.

• Bachelor's Degree in Marketing/Digital Marketing or relevant experience
• Knowledgeable in Social Media Content Creation and Social Media Content
• Good communication skills
• Knowledgeable in Scheduling (Hootsuite),
• Basic Graphic Design skills (Canva), Basic Google Analytics experience and Basic Google Ads experience (merchant centre spreadsheet)
• Experience in E-Newsletter experience (Mailchimp)
• Excellent organizational skills (Asana)
• Attention to details

• Sales experience a bonus

BSA SOLUTIONS INC. OFFERS:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Sales Operations Specialist

Work Hours: M-F; 9:00 AM-5:00 PM EST/10:00 PM-6:00 AM PH Time

Salary: 1,000-1,500 USD per month

Duties and Responsibilities:

Proposal Writing:

• Collaborate with the sales team to create compelling and tailored proposals for clients.
• Ensure that proposals align with company standards, address client needs, and showcase the value proposition effectively.
• Continuously improve proposal templates and content based on feedback and industry best practices.

Managing Sales Timelines:

• Develop and maintain a comprehensive schedule for all sales activities, ensuring timely execution of each stage in the sales process.
• Work closely with the sales team to set realistic timelines and identify potential bottlenecks.
• Monitor and report on progress against timelines, making adjustments as necessary.

HubSpot Management:

• Administer and optimize the use of HubSpot as our CRM tool to streamline sales processes.
• Train and support the sales team in utilizing HubSpot effectively for lead management, communication tracking, and reporting.
• Implement HubSpot best practices to enhance data accuracy and improve overall sales efficiency.

Commercial Contract Controls:

• Oversee the creation, review, and execution of commercial contracts in collaboration with legal and sales teams.
• Ensure compliance with company policies and legal requirements in all contracts.
• Implement controls to track contract milestones, renewals, and amendments.

Sales Process Best Practices:

• Identify and implement best practices for the entire sales process, from lead generation to closing deals.
• Regularly assess and update sales processes to align with industry trends and emerging technologies.
• Provide training to the sales team on new and improved processes.

Accounts Receivable Tracking:

• Collaborate with the finance team to monitor and track accounts receivable, ensuring timely and accurate payments from new clients.

• Bachelor's degree in Business Administration or a related field.
• Proven experience in Sales Operations or a similar role.
• Strong written and verbal communication skills.
• Proficiency in CRM software, especially HubSpot.
• Familiarity with commercial contract management.

Ideal/Nice To Have/Preferred:

• Experience in the water industry, ideally in water/wastewater treatment.
• Experience working for a SaaS startup.
• Experience in project management.
• Knowledge of and/or familiarity with HubSpot CRM and modern project management tools.

Personality/Attitude/Culture Preference:

• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on process optimization.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Eager to be an integral part of a fast-paced team.
• You are a highly organized and strategic individual with a passion for enhancing sales operations and enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy, and CO2 reduction.

**LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES**

Position: Sales Development Representative

Work Hours (Client): 9 am to 5 pm EST, Monday to Friday

Work Hours (MNL): 9 pm to 5 am MNL Time, Monday to Friday

Pay Range: $800-$1000/month + commission (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Developing meetings for the head of business development
• Developing a lead generation pipeline
• Calling potential leads to arrange meetings
• Cold emailing new prospects to open relationships
• Walking leads through an introductory call (demo of the company's services and proposals)
• Building relationships with referral sources
• Coming up with innovative ideas to continue growing the brand

Minimum Requirements:

• At least 2 years of experience
• Insanely organized. You love keeping things clean and organized.
• A very strong understanding of English, both written and spoken.
• Self-motivated, energetic individual with a natural ability to persuade, negotiate, and sell!
• You are hungry to make money and have strong communication skills that translate well over the phone.
• A problem solver. Able to grasp information quickly and use your judgment to solve issues.
• Interested in learning about Internet marketing
• Reliable and punctual
• Looking to be part of a growing team
• Ambitious
• Google Workspace

Holidays: Canadian Holidays

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!

Position : Customer Service Representative

Working Hours : Mondays to Fridays 9:00AM-5:00PM PST

Salary Range : 800-1000 USD

About the Company:

Cherry is a modern Americana luxury clothing brand designed and produced in Los Angeles, CA. The brand focuses on creating timeless pieces that are classic yet contemporary, with an emphasis on quality, craftsmanship, and style. Cherry LA offers a wide selection of ready-to-wear clothing for both men and women, from versatile basics to statement pieces. All products are made in the United States.

Duties and Responsibilities:

Customer Communication:

• Respond promptly to customer emails and inquiries received through Instagram, providing accurate and helpful information.
• Address and resolve customer concerns related to shipments and other issues.

Shipment Management and Inventory Organization:

• Oversee the shipment process, ensuring timely and accurate deliveries.
• Organize and maintain inventory levels to meet customer demand.

Customer Concerns and Shipment Issues:

• Act as a point of contact for customers experiencing shipment-related concerns.
• Collaborate with relevant teams to investigate and resolve shipment issues promptly.

Weekly Reports:

• Generate and submit weekly reports summarizing customer inquiries, resolutions, and any notable trends.

Operating Procedures:

• Develop and document operating procedures for the Customer Service department to ensure consistency and efficiency in addressing customer concerns.

Experience:

• 3-5 years of proven experience as a Customer Service Representative in an e-commerce environment.

Technical Skills:

• Proficiency in Google Workspace, specifically Google Sheets.
• Experience with Shopify and Slack is required.
• Nice to have: Familiarity with Zendesk (a big plus).

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to convey information clearly and professionally.

Organization and Attention to Detail:

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Attention to detail in shipment tracking, inventory management, and customer communication.

About the Company:

The company's vision is to be the region’s most professional provider of residential and commercial exterior maintenance and property preservation services. Our focus is to provide consistent delivery of quality workmanship and customer service to homeowners, facility owners, and property management organizations.

The company offers a total-care approach to handle the seasonal projects around your home or facility. This approach helps to reduce costs for our customers by providing bundled services for convenient, worry-free maintenance. Our company promises to provide quality workmanship, excellent service and 100% satisfaction.

The Role:

This role is crucial in managing the entire customer journey, from handling initial online estimate requests to scheduling appointments, liaising with sales representatives, and handling messages from customers. 

The ideal candidate will be responsible for optimizing the efficiency of sales routes, managing customer communications, assisting in payment collections, and maintaining detailed records in the CRM system.

Key Responsibilities:

• Online Estimate Management: Handle and organize requests for estimates submitted via email or web forms.
• Appointment Scheduling: Book appointments with customers in the CRM system and assign them to sales representatives.
• Route Optimization for Sales Reps: Plan and manage the most efficient routes for sales representatives based on customer meeting times.
• Payment Collection Support: Help in the process of collecting payments from customers.
• Voicemail Handling: Listen to customer voicemails, book requests or summarize and forward to relevant parties.
• CRM Maintenance: Update and maintain customer contact details, notes, and sales records in the CRM system
  
  

Qualifications:

• At least 3 years of solid sales experience and/or customer service. (Background in construction or home service industry is a plus)
• Has excellent communication skills
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Experience using CRMs like Salesforce and/or Hubspot (Titan is a plus)
• Proficient in Microsoft Tools and Google Suite

Working Schedule: Mondays to Fridays; 7:00 AM - 3:00 PM EST

Salary Range: $900 to $1,500/month

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Marketing and Sales Administrator

Working hours: Monday - Friday, 8 AM - 5 PM EST

Holiday/s: US and/or PH Holidays

Salary Range: USD 800 - 1,500/month

About the company:

The company has supplied clean water to communities all around the world. Now the largest family-owned water filtration company in the United States, the company has completed thousands of projects totaling billions of gallons of water.

Duties and responsibilities:

• Create visually appealing and on-brand marketing collateral, including one pager, case studies, presentations, and other promotional materials.
• Design eye-catching visuals for digital campaigns.
• Create and design email templates for the sales team to utilize.
• Create compelling and shareable content for various social media platforms and own social media content calendar.
• Monitor social media trends and industry news to stay relevant to the target audience.
• Generate written and visual content for blog posts, newsletters, and other marketing channels.
• Assist in the coordination and execution of marketing and networking events.
• Develop ad concepts for social media and search advertising.
• Launch digital ad campaigns, with a focus on LinkedIn.
• Assist with the production and promotion of the company’s podcast.
• Track and analyze marketing metrics to assess the effectiveness of campaigns.
• Manage job boards by editing job descriptions and publishing jobs to LinkedIn.
• Assist with some administrative functions as needed.

• Prior experience in a marketing and sales support role
• Proven experience in website content creation
• Has strong knowledge of digital marketing
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritize workload effectively
• Strong written and verbal communication skills
• Ability to work collaboratively as part of a team
• Knowledge of CRM systems and marketing software

• Permanent Work-From-Home arrangement

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of WORK EXPERIENCE in the same role
• Experience in a Sales Account is a plus
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU

·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE

·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU
·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE
·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency: A transparent team can help each with other.

A transparent team can help each with other.

Join the A-Team and experience the A-Life!

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Business Development Representative

Working hours: TBD
Salary: $900 - $1500 USD 

About the role:

We are looking for a BDR with experience selling Google Business Profile software (Google Maps), Google Analytics, and/or Google Search.

Duties and Responsibilities:

• Understand our product, plans, and customers.
• Build a strong pipeline of prospective clients through lead generation.
• Conduct effective cold calling and cold emailing.
• Strategize innovative ways to list buildings.

• Minimum 2-3 years of experience with the role.
• Bachelor’s degree or a diploma in Marketing, Business, or other related fields.
• Experience working with Google Business Profiles, Google Ads is a plus.
• Experience using and configuring HubSpot CRM is a plus.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Representative

Work Hours: Monday to Friday, 9:30 AM to 5:30 PM EST | 10:30 PM to 6:30 AM Philippine Standard Time

Holidays: US holidays

Pay Range: $1,000-$1,500 per month (depending on qualifications and skills)

Responsibilities:

• Review and respond to conversations in the app CRM solution HubSpot.
• You care a lot about education and spending time making sure a customer feels heard and understood, while also teaching them how to use the app.
• Build customer loyalty and satisfaction, through onboarding, product adoption, retention and growth.
• Drive platform adoption by ensuring the user has the correct understanding and knowledge of the platform and financial parameters.
• Own and manage the customer success playbook, including general product knowledge, general financial industry knowledge/terminology, stock market and banking holidays, branding and language guidelines, etc.
• Manage and report on the overall health of the client relationship to internal stakeholders.
• Work with Marketing to craft responses to commonly asked questions, including maintaining the FAQ section on the website, bot responses, in person customer care responses, and customer educational materials.
• Use your knowledge of customer needs to help build out the product roadmap.
• Maintain metrics to understand customer happiness, including NPS, customer service conversation ratings, first response times, time to close customer conversations, etc.
• Create Customer Success Plans (CSP) that set the tone for the relationship and measure goals over time.
• Must be confident and possess solid communication, listening, and interpersonal skills.
• Team player who identifies closely with, and is passionately committed to, the achievement of our overall mission.
• Excellent writer and communicator.
• Ability to thrive in a fast-paced environment and handle a diverse workload.
• You are timely and respond to emails quickly.
• You are able to communicate at the time needed any issues to the rest of the team about problems currently happening in the app.

Bonus Points:

• Experience in a highly regulated industry, such as finance, insurance, or health care.
• Have previously started your own company, blog, or side hustle.

•  5+ years of experience in consumer-focused customer experience.

• Experience using customer service automation tools, including HubSpot and ReTool.
• Experience using critical thinking and problem solving to deliver the best possible outcomes to customers.
• A curious mind, advanced critical thinking abilities, and sound judgment with a risk mitigation mindset.

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Support Specialist

Working Hours: Work hours can be flexible; just make sure to respond to customer queries within 24 hours

Holidays: TBD

Salary: USD 1,000/month

About the Company:
As a lifestyle brand, we specialize in creating unique apparel and accessories that draw inspiration from heritage. Our primary aim is to establish a genuine connection with sports enthusiasts by offering a diverse range of products that pay homage to different facets of sports culture. This encompasses iconic moments, teams, athletes, personalities, as well as influential movies and art that have significantly shaped the sports scene.

Key Responsibilities:
• Customer Service
• Reporting (Excel skills needed)
• Miscellaneous admin tasks

In this role, strong English communication skills is a must.

I.                    JOB TITLE – Sales and Marketing Representative

II.                   JOB SUMMARY

The Sales and Marketing Representative leads the development and implementation of the organization’s advertising strategies and activities. He or She must guarantee that marketing operations are successful in reaching the management’s goal.

III.                 DUTIES AND RESPONSIBILITIES

1.       Develop and implement effective sales and marketing strategies to promote the company’s NCLEX-related services.

2.       Identify and pursue new business opportunities by contacting potential clients, attending industry event, leveraging professional networks.

3.       Establish and maintain strong relationships with clients and industry partners, ensuring their needs are met and addressing any concerns or issues that may arise.

4.       Prepare and deliver engaging presentations to prospective clients, highlighting the benefits and features of the company’s offered services.

5.       Collaborate with the Sales and Marketing Manager to set and achieve monthly and annual sales targets.

6.       Monitor market trends, competitors, and client’s feedback to inform and adjust sales strategies as necessary.

7.       Maintain accurate and up-to-date records for sales activities, marketing collaterals, client interactions, and other relevant data using monitoring tools.

8.       Coordinate and assist with internal teams, including customer support and operations, to ensure seamless service delivery and client satisfaction.

9.       Participate in ongoing training and professional development to maintain knowledge of industry trends, best practices, and regulatory changes related to the company’s business process.

IV.               

QUALIFICATION

4.1   Educational/License/Certification

·       Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree

4.2   Experience

·       At least 6 months to 1 year of sales or marketing experience

4.3   Skills

·       A team player with a customer – oriented approach

·       Outstanding communication and interpersonal abilities

·       With sales and/or marketing experience or another similar role

·       Knowledge of marketing techniques and principles

·       Basic understanding of market research techniques, statistical and data analysis methods

·       Excellent knowledge of MS Office1

4.4   Others

·       Amendable to attend events around Cebu City or Visayas area

·       Amendable to work on Saturday and Sunday (if an event falls on weekend)

·       Amendable to render overtime (if an event last beyond office hours)

·       Willing to be handle other roles such as customer care assistant and other roles related to sales and marketing

What We Offer?

· Competitive Salary Rate

· Company Incentives

· Divisional Incentives

· Performance Incentives

· Perfect Attendance Incentive

· Paid Trainings

· HMO Card upon regularization.

· Positive workplace culture

· Growth and advancement within the company

· Company-sponsored social events and team-building activities

• Develop and implement sales strategies, including setting sales targets in order to maximize company sales and client loyalty
• Develop and implement strategies to promote company services
• Generate sales and client growth
• Direct the development and implementation of strategies to build and maintain an organization's image and reputation with its stakeholders
• Develop marketing plans which detail activities to meet organizational objectives
• Market the company brand through advertising, and public relations activities
• Promote and demonstrate Company policies, values and ethos.

• Bachelor’s degree
• 3-5 years’ work experience in marketing and sales industry (preferred in manufacturing service industries but no essential)
• MS Office and Computer skills
• Marketing Strategy Experience
• Client Database and essential contacts
• Strong analytical, organizational, and creative thinking skills
• Other relevant marketing experience
• Excellent English communication

The Sales Specialist are the client’s primary point of contact. Their main duties include managing service inquiries, generating lead sales by providing exceptional customer service ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.

III. DUTIES AND RESPONSIBILITIES

1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.

2. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.

3. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.

4. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.

5. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.

IV. QUALIFICATION

Graduate of any Business, Marketing, Entrepreneurship courses or other equivalent.

Background with customer service or sales is a plus.

Typing Speed of 40 words-per-minute with 95% accuracy,

Good verbal and written communication skills,

Customer service oriented and keen to details.

Must be willing to undergo training.

Must be willing to work onsite in Cebu City

Company Name: IPASS Business Processing Services Inc.

Set Up: Day Shift - Office Based - Full Time

Work Location:UnitG-14 Sampaguita Suites 4J Bldg General Maxilom Avenue, Cebu City

Job Types: Full-time,

Salary: From Php15000 per month

Benefits:

Company events

Opportunities for promotion

Paid training

Promotion to permanent employee

Schedule:

10 hour shift

Day shift

Monday to Friday

Supplemental pay types:

13th month salary

Commission pay

Overtime pay

Performance bonus

Sales: 6 months to 1 year (Preferred)

Customer service: 6 months to 1 year (Preferred)

DISCLAIMER: This job posting is intended for the active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Develop and maintain relationships with new and existing clients
• Generate new leads through networking, cold-calling, and other means
• Implement sales strategies to increase revenue and exceed sales targets.
• Collaborate with the team to identify new market opportunities and establish sales strategies.
• Conduct customer presentations, negotiate terms, and close deals.
• Maintain accurate and up-to-date records of sales activities and customer interactions.
• Provide feedback on market trends, customer needs, and competitor activities to help the team stay ahead of the game.

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Proven track record of successful B2B sales experience
• Proficiency in Google Workspace/MS Office and CRM software such as Hubspot, Salesforce, etc. is a must
• Excellent communication, negotiation, and presentation skills.
• Strong customer service orientation and a passion for providing quality service.
• Thorough understanding of the end-to-end sales process from generating leads to closing deals
• Ability to think creatively and adapt to changing market conditions.

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

bout the job:

We are seeking a proactive and dynamic Sales Representative to oversee the Southeast Asia market (excluding China) for our plastics trading business. As a key member of our team, you will focus on expanding our customer base, promoting our raw materials to plastics factories, and contributing to the growth of our business.

Duties and Responsibilities:

• Identify and cultivate new leads and customers within the Southeast Asia market, including Philippines, Thailand, Vietnam, India, Malaysia, Indonesia, Korea, and Japan.
• Prepare and send offers to customers, negotiating deals, and ensuring timely confirmation of agreements.
• Work closely with the Sales team by offering materials from our stock to customers, with a primary focus on lower-end 'scrap' and 'B grade' materials suitable for recycling and plastics factories.
• Provide a summary list of potential customers and update the team on the progress of ongoing deals.
• Utilize a laptop/computer and WhatsApp for effective communication and coordination with team members, particularly the General Manager and other Sales Representatives.
• Collaborate with suppliers by working on the sales side, focusing on material offerings and customer interactions.

• With at least 3-4 years of previous experience in sales, particularly in the plastics/polymers industry and recycling industry, is preferred but not mandatory. We are open to training a candidate with a strong willingness to learn.
• With some experience in raw commodities trade or any similar industry including but not limited to Supply Chain and Logistics, International Trade and Export/Import, Manufacturing and Production, Commodity Brokerage, Renewable Energy, Agriculture and Agribusiness, and Environmental and Carbon Trading.
• Strong communication and negotiation skills to successfully handle customer interactions.
• Proven ability to work independently and meet sales targets.