When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team.

The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Essential:

• Bachelor’s degree or applicant with experience working in a customer support role
• Fluent spoken/written English
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
• A good understanding of Microsoft Office products
• Excellent planning and organizational skills.
• Ability to work with sensitive and confidential material and possess excellent judgment.
• Weekend work and early/late hours required.
• Shift: Sunday-Thursday | 9:00 AM to 6:00 PM (Melbourne time).

Desirable:

• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
• Broad understanding of web technologies and Software as a Service (SaaS)

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits:

• Flexible/hybrid working 

• Remote First Culture

• Health Care Coverage*

• Tuition Reimbursement*

• Competitive Paid Time Off 

• 4 Self-Care Days per year

• National Holidays*

• 2 Founder Days + Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness Reimbursement/Home Office Equipment*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities, and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Turnitin is seeking a disciplined and self driven Sales Development Representative to generate and prospect sales opportunities. Your job will be to develop qualified leads into potential prospects. You will understand the Turnitin Integrity and Assessment product portfolio to assess the potential customers needs and position the right product that solves to their needs. You will progress the relationship until they are ready to talk to a sales account executive. This two step process makes this role a key partner to the account executives so that they can focus on closing deals, while you focus on finding new leads, getting past gatekeepers, and other prospecting tasks.

Part of your job will be to research ideal contact lists based on the Higher Education Ideal Customer Profile. Most of your time will be spent reaching out to potential customers through the early stages of the sales funnel.

Responsibilities: 

• Represent the Turnitin product portfolio, starting with a comprehensive understanding and leading to research potential higher education institutional customers to identify how our solutions could meet their needs.

• Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities.

• Manage and maintain a pipeline of interested prospects and engage sales account executives for next steps.

• Identify best practices to refine the company’s lead generation activities.

• Utilise SalesForce, emails and follow up with phone calls  to generate new sales opportunities.

• Identify prospect's needs and suggest appropriate products/services.

• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.

• Proactively seek new business opportunities in the higher education market.

• Set up product demonstration meetings between (prospective) customers and sales account executives.

• Report to the sales manager with weekly, monthly, and quarterly results.

• Bachelor’s degree or at least 5 years of relevant work experience.

• 2+ years experience as a B2B sales development representative with a track record of achieving lead/sales quotas.

• 2+ years of sales development experience in a SaaS and/or Ed Tech environment preferred.

• Minimum 2 years of experience in initiating and nurturing relationships with potential customers using targeted outbound prospecting techniques.

• 2+ years proficiency with SalesForce or other CRM is ideal.

• Full proficiency in English (required).

• Flawless communication skills, both oral and written communication, and comfortable speaking in public.

• Demonstrated ability to work solo as well as being a productive team member, sending email and doing phone calls every day.

• Have a strong work ethic and are eager to learn and make new connections with prospects.

• Experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads.

• Proven creative problem-solving approach and strong analytical skills.

Preferred:

• 1+ years selling in Ed Tech or SaaS industries is a plus

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organisation that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritises your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realise our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the centre of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximise our impact on education.

Global Benefits

• Remote First Culture

• Health Care Coverage*

• Education Reimbursement*

• Competitive Paid Time Off 

• 4 Self-Care Days per year

• National Holidays*

• 2 Founder Days + Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness or Home Office Reimbursement/*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution
  
  ** varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfil 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Turnitin is seeking a disciplined and self driven Sales Development Representative to generate and prospect sales opportunities. Your job will be to develop qualified leads into potential prospects. You will understand the Turnitin Integrity and Assessment product portfolio to assess the potential customers needs and position the right product that solves to their needs. You will progress the relationship until they are ready to talk to a sales account executive. This two step process makes this role a key partner to the account executives so that they can focus on closing deals, while you focus on finding new leads, getting past gatekeepers, and other prospecting tasks.

Part of your job will be to research ideal contact lists based on the Higher Education Ideal Customer Profile. Most of your time will be spent reaching out to potential customers through the early stages of the sales funnel.

Responsibilities: 

• Represent the Turnitin product portfolio, starting with a comprehensive understanding and leading to research potential higher education institutional customers to identify how our solutions could meet their needs.

• Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities.

• Manage and maintain a pipeline of interested prospects and engage sales account executives for next steps.

• Identify best practices to refine the company’s lead generation activities.

• Utilise SalesForce, emails and follow up with phone calls  to generate new sales opportunities.

• Identify prospect's needs and suggest appropriate products/services.

• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.

• Proactively seek new business opportunities in the higher education market.

• Set up product demonstration meetings between (prospective) customers and sales account executives.

• Report to the sales manager with weekly, monthly, and quarterly results.

• Bachelor’s degree or at least 5 years of relevant work experience.

• 2+ years experience as a B2B sales development representative with a track record of achieving lead/sales quotas.

• 2+ years of sales development experience in a SaaS and/or Ed Tech environment preferred.

• Minimum 2 years of experience in initiating and nurturing relationships with potential customers using targeted outbound prospecting techniques.

• 2+ years proficiency with SalesForce or other CRM is ideal.

• Full proficiency in English (required).

• Flawless communication skills, both oral and written communication, and comfortable speaking in public.

• Demonstrated ability to work solo as well as being a productive team member, sending email and doing phone calls every day.

• Have a strong work ethic and are eager to learn and make new connections with prospects.

• Experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads.

• Proven creative problem-solving approach and strong analytical skills.

Preferred:

• 1+ years selling in Ed Tech or SaaS industries is a plus

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organisation that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritises your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realise our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the centre of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximise our impact on education.

Global Benefits

• Remote First Culture

• Health Care Coverage*

• Education Reimbursement*

• Competitive Paid Time Off 

• 4 Self-Care Days per year

• National Holidays*

• 2 Founder Days + Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness or Home Office Reimbursement/*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution
  
  ** varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfil 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Turnitin is seeking a strategic and results-driven Sales Development Manager to lead, mentor, and drive a team of Sales Development Representatives (SDRs). In this role, you will oversee a regional APAC team responsible for generating qualified sales opportunities by developing and managing prospecting efforts. You will ensure the team effectively understands the Turnitin Integrity and Assessment product portfolios and how to assess potential customer needs to position the right solutions.

As the Sales Development Manager, your key focus will be guiding your team through the process of lead generation and qualification. You will empower SDRs to partner closely with Account Executives by ensuring they are sourcing quality leads, getting past gatekeepers, and progressing relationships until prospects are ready to engage with sales.
 

Responsibilities: 

• Team Leadership: Lead & Mentor: Oversee the day-to-day performance of a team of SDRs, providing coaching, training, and support to ensure they meet their prospecting and lead-generation goals.

• Performance Management & Coaching: Monitor and evaluate team members' performance through regular 1:1s, providing constructive feedback and support.

• Strategy Execution: Develop and implement prospecting strategies to ensure alignment with the Turnitin sales and marketing teams, focusing on Higher Education and Secondary Education Ideal Customer Profiles.

• Performance Tracking: Regularly track, report, and analyze team performance against KPIs, including lead volume, lead quality, and conversion rates.

• Process Improvement: Identify areas for improvement in sales processes, tools, and workflows to increase team efficiency.

• Collaboration: Work closely with sales, marketing, and other departments to ensure alignment and optimization of the sales funnel.

• Goal Setting: Establish clear goals to ensure accountability of team members

• Recruitment & Onboarding: Lead hiring efforts, onboard new team members, and ensure a smooth transition into the team.

• Motivation & Culture: Foster a positive, results-oriented team culture while promoting professional development.

Requirements:

• 5+ experience in sales and 3+ years experience in sales leadership 

• Previous sales leadership experience required

• Strong experience in outbound sales prospecting role required

• Bachelor's Degree from an accredited institution, or equivalent experience

• Action-oriented & ownership mindset

• Passion for Learning

• Excellent problem solving and time management skills

• Self-starter and motivated passionate personality that thrives in a fast-paced environment

• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

• 3+ years proficiency with SalesForce or other CRM is required

• Flawless communication skills, both oral and written communication, and comfortable speaking in public

• Experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads.

• Proven creative problem-solving approach and strong analytical skills.

• Values selling with integrity

Preferred:

• Preferred experience working across APAC region selling into different countries and navigation cultural norms

• 2+ years working in a SaaS or Education industry company a plus

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organisation that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritises your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realise our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the centre of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximise our impact on education.

Global Benefits

• Remote First Culture

• Health Care Coverage*

• Education Reimbursement*

• Competitive Paid Time Off 

• 4 Self-Care Days per year

• National Holidays*

• 2 Founder Days + Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness or Home Office Reimbursement/*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution*

• * varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Turnitin is seeking a strategic and results-driven Sales Development Manager to lead, mentor, and drive a team of Sales Development Representatives (SDRs). In this role, you will oversee a regional APAC team responsible for generating qualified sales opportunities by developing and managing prospecting efforts. You will ensure the team effectively understands the Turnitin Integrity and Assessment product portfolios and how to assess potential customer needs to position the right solutions.

As the Sales Development Manager, your key focus will be guiding your team through the process of lead generation and qualification. You will empower SDRs to partner closely with Account Executives by ensuring they are sourcing quality leads, getting past gatekeepers, and progressing relationships until prospects are ready to engage with sales.
 

Responsibilities: 

• Team Leadership: Lead & Mentor: Oversee the day-to-day performance of a team of SDRs, providing coaching, training, and support to ensure they meet their prospecting and lead-generation goals.

• Performance Management & Coaching: Monitor and evaluate team members' performance through regular 1:1s, providing constructive feedback and support.

• Strategy Execution: Develop and implement prospecting strategies to ensure alignment with the Turnitin sales and marketing teams, focusing on Higher Education and Secondary Education Ideal Customer Profiles.

• Performance Tracking: Regularly track, report, and analyze team performance against KPIs, including lead volume, lead quality, and conversion rates.

• Process Improvement: Identify areas for improvement in sales processes, tools, and workflows to increase team efficiency.

• Collaboration: Work closely with sales, marketing, and other departments to ensure alignment and optimization of the sales funnel.

• Goal Setting: Establish clear goals to ensure accountability of team members

• Recruitment & Onboarding: Lead hiring efforts, onboard new team members, and ensure a smooth transition into the team.

• Motivation & Culture: Foster a positive, results-oriented team culture while promoting professional development.

Requirements:

• 5+ experience in sales and 3+ years experience in sales leadership 

• Previous sales leadership experience required

• Strong experience in outbound sales prospecting role required

• Bachelor's Degree from an accredited institution, or equivalent experience

• Action-oriented & ownership mindset

• Passion for Learning

• Excellent problem solving and time management skills

• Self-starter and motivated passionate personality that thrives in a fast-paced environment

• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

• 3+ years proficiency with SalesForce or other CRM is required

• Flawless communication skills, both oral and written communication, and comfortable speaking in public

• Experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads.

• Proven creative problem-solving approach and strong analytical skills.

• Values selling with integrity

Preferred:

• Preferred experience working across APAC region selling into different countries and navigation cultural norms

• 2+ years working in a SaaS or Education industry company a plus

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organisation that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritises your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realise our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the centre of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximise our impact on education.

Global Benefits

• Remote First Culture

• Health Care Coverage*

• Education Reimbursement*

• Competitive Paid Time Off 

• 4 Self-Care Days per year

• National Holidays*

• 2 Founder Days + Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness or Home Office Reimbursement/*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution*

• * varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team.

The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Essential:

• Bachelor’s degree or applicant with experience working in a customer support role
• Fluent spoken/written English
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
• A good understanding of Microsoft Office products
• Excellent planning and organizational skills.
• Ability to work with sensitive and confidential material and possess excellent judgment.
• Weekend work and late hours required

                 Shift - Sunday-Thursday 9:00-18:00 A EST

                 Sunday to Thursday (27/7)

Desirable:

• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
• Broad understanding of web technologies and Software as a Service (SaaS)

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits:

• Flexible/hybrid working 

• Remote First Culture

• Health Care Coverage*

• Tuition Reimbursement*

• Competitive Paid Time Off 

• 4 Self-Care Days per year

• National Holidays*

• 2 Founder Days + Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness Reimbursement/Home Office Equipment*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities, and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.