Proper handling of customer queries as well as on time response to incoming requests. Ensure service level agreements on timeliness and accuracy of postings are met / exceeded. Continuously find ways to drive efficiency and effectiveness by suggesting and implementing process improvements and best practices.

 - Accurate and timely maintenance of customer and vendor data
- Issuance of Intercompany and Adhoc Billing
- Timely bank reconciliation and clearing of incoming payments
- Proper and timely posting/clearing of customer payments against remittance details
- Analysis and timely disposition of outstanding receipts posted as ""On Account"" to customer subledger and consistent follow up with Local counterpart for missing remittance details
- Manages all order requests from creating of Customer contract, sales orders, delivery note and generates billing/invoice
- Provides support to team members for any query or issue related to their process.

 - Graduate of  Finance or Business related bachelor's degree.
- Typically 3-4 years of professional experience especially in the field of order to cash processes.
- Team player, hardworker, and pleasing personality.
- Detail Oriented with strong analytical and communication skills
- Preferably one or more years of work experience in a BPO/SSC set-up
- Must be knowledeable in MS Office and SAP
- Can work independently or under minimal supervision

Intermmediate MS Office (Pivot, VLookup, CountIFs, etc.)
SAP User (1-2yrs)

This role is primarily responsible for of maintaining multiple joint ventures financial books with varied difficulty from simple to moderately complex accounts.

Responsibilities & Duties: 

• Perform multiple financial statements with varied complexity which may include AP/AR, Projects and General Ledger, month end accruals, and reporting packages.
• Process invoices, payments, and monthly journal entries
• Monitor, analyze and reconcile various moderately complex balance sheet accounts.
• Working with a wide range of internal customers to gather and provide information
• Prepare varied departmental reports and reconciliations.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.

• Perform and review Zerorized AP entries to create vouchers for project codes.

• Create and review accruals and prepayments schedule.

• Review system generated reports to support the month end activities.

• Analyzes reports for trends, variances, and movements

• Conduct data gathering and investigation about financial transactions affecting the general ledger

• Provide information and supporting documentation required by audit queries

• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.

• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.

• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

• Participate in audit-related activities.

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manage

This role is primarily responsible to provide day-to-day administrative support and coordination related to employee data management in compliance with the service level agreements, processes, policies, and procedures.

Responsibilities & Duties

• Acts as a Subject Matter Expert (SME) for the team to clarify Oracle HRO process related queries
• Perform daily Quality Audit using the standard QA form or checklist form 
• Interact with the employee/stakeholder on a regularly basis
• Contribute towards the development and continuous improvement of existing processes and procedures
• Perform intermediate to advanced tasks related to employee data management
• Ensure accuracy of all data processes and entered in HR systems
• Gather information and documentation from relevant stakeholders to assist in investigating and in resolving issues
• Escalate identified issues and concerns to the Team Lead for timely resolution
• Maintain current processes and incorporate documentation updates as required
• May assist with preparing reports as required

Working Environment and Physical Demands:

-   Ability to work in shifting schedule / operating hours and business critical working days

AECOM is seeking a Tax Compliance Specialist to be based in Manila, Philippines

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

External Qualifications

• 0-2 years of experience handling billing concerns, order management/ tracking
• BA, BS or equivalent experience in related field
• Knowledgeable with MS Excel; SQL knowledge a plus
• Can start ASAP

Internal Qualifications

• Last Performance Rating of 3.0 / Meets/ Achieved
• No active PIP, DA or not under prescriptive period
• MS Excel knowledge
• should meet Internal qualifications
• Has not applied in the current Job Family in the last 6 months

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Position Purpose: A brief statement/summary of the primary purpose of the role

Reporting to the Sales Manager, the Sales Assistant is responsible for providing sales

administration and support to the Sales Executives and Sales Manager.

Main Responsibilities and Duties: Detail the main activities and responsibilities involved

Areas of direct responsibility:

· Administration support to sales team

· Sales data entry including bookings

· Internal emails

· Preparation of sales reports including campaign & client tracking reports using Excel and

various systems

Administration Duties:

· Assist sales team with creating sales proposals for clients

· Sales data entry: Receive and process new booking schedules for clients from sales team

· Timely processing of booking changes

· Monitor bookings to ensure spots are not dropped out of the schedule, or are replaced

· Complete check at month end of any spots not transmitted, prior to invoicing

· Prepare reports pre and post client campaigns to support client results delivery, using excel

and other various systems

· Monitor and Coordinate material changes. Retrieve requested information from IBMS.

· Coordinate the filler lists for sales office each week

· Prepare regular reports for available airtime for sales

· Prepare monthly share reports for sales team

· Communicate clearly and concisely with and assist sales team members and other seven

employees as required over email, Microsoft teams, cisco jabber.

General:

· Other duties as reasonably directed.

· Follow company policies and procedures.

· Take all reasonable care to ensure that your actions or omissions do not impact on the health

and safety of yourself and others in the workplace.

· Ensure that co-workers are treated respectfully and without any form of discrimination,

harassment or victimisation.

· Be a positive, willing and adaptable member of the team at all times.

Join the A-Team and experience the A-Life!

AECOM is seeking a Tax Compliance Specialist to be based in Manila, Philippines

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

We are hiring for passionate and amazing Recruiters for our growing #iopexhappy@work team!

Job Description:

• Would handle sourcing channels such as Employee Referral, Applicant Referral, Job Portals, and other external branding activities.
• Phone/Initial Screening
• Scheduling of applicants
• Deliver quality candidates to Operations and Shared Services
• Real-time updating of databases, tools, trackers, and system/process documentation
• Involvement in on-boarding, process orientation, and knowledge transfer to incoming team members
• Create and maintain reports/trackers that would be useful in evaluating and updating our data that revolves around: hiring turnaround time, cost per hire, return of investment
• Evaluate and measure the effectiveness of existing sourcing channels, industry partners, and vendors

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Please make sure to fill out this application form: https://bit.ly/iopexphrecruitment
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting

• Employment Type

• Job Functions

• Strategy/Planning
• Training

• Skills

• English
• Microsoft Excel
• Multitasking
• Microsoft PowerPoint
• Microsoft Word
• Communication
• Skilled Multi-tasker
• Phone Manner
• VBA Excel

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Direct Hiring
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Application Form: https://bit.ly/iopexphilyana
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting
• Human Resources Services

• Employment Type

• Job Functions

• Human Resources
• Art/Creative

• Skills

• Human Resources (HR)
• Employee Engagement
• Training and Development (HR)
• Employee Relations
• Employer Branding
• Learning
• Labor Relations
• Appraisal
• Interpersonal 

Feel the essence of true innovation with iOPEX Technologies. Join us now!

Be a Key Sales Account Manager/Business Development Executive for our #iopexhappyatwork team. Join us now!

Requirements:

• To assist the organizations sales and growth efforts by contributing to new customer acquisition to assist the organization to acquire new customers and sell additional products or services to existing ones
• He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity
• Build contacts with potential clients to create new business opportunities
• Keep prospective client database updated
• Make cold calls for new business leads
• Support in writing new business proposals
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.
• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Attend client conferences and meetings in order to network with new and existing contacts
• Conduct market competitive analysis to develop roadmap and sales strategy to secure new business

Qualifications:

• Candidate must possess at least Bachelors' degree in any of general subject courses.
• At least 3 years of working experience in the related field is required for this position.
• Required Skills are Lead Generation, Prospecting, Presentation, Closing
• Ability to identify, articulate and sell value over price
• Networking and Relationship Building skills
• A demonstrated ability to communicate and handle people well
• A well-established business and client network
• Excellent written and verbal communication
• Must have good negotiation skills
• Must be able to create good presentations
• Must be detail oriented and an active listener
• Ability to work under pressure
• Be an expert on the company’s products and be able to pitch them effectively in any situation.
• Be able to demonstrate good knowledge of the industry and markets in which the company operates.
• Have an aptitude for sales and spotting business opportunities

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality

What is expected of you and others at this level

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

JOB DESCRIPTION:

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. 

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Purchasing Specialist is responsible for carrying out the daily purchasing processes for Abbott Rapid Dx North America or Abbott Rapid Dx , LLC, ensuring the timely and efficient procurement of company materials and services. The purchasing team is key to ensuring continued supply of our products, relationship management with our vendors and that all processes and objectives are implemented efficiently and timely and support the overall GBS vision.

Duties and Responsibilities

• Advance perform the daily purchasing processes for stocked items (with an MRP evaluation as needed), nonstocked items, capital equipment and services

• Review and maintain purchasing contingencies to ensure continued supply of product

• Ensure contractual obligations are implemented, maintained and compliant

• Participate in daily team meetings to address open tasks, issues and projects and ensure actions are being taken to ensure KPIs are met

• Maintenance of the shared purchasing mailbox, shared web portal for communicating with off-site warehouses.

• Manages incoming urgent requests, work with warehouse, sales, marketing, transport, Masterdata, planning, finance and customer service.

• Establish and maintain strong relationships and work effectively with internal and external customers

• Contribute to the Customer Experience ensuring delivery of acceptable quality goods and services on-time

• Resolve disputes or complaints between requestors and vendors

• Represent Purchasing in all product launch initiatives

• Record and manage actions in relation to supplier incidents

• Participate in quarterly supplier reviews and ensure corrective actions are implemented

• Participate in Projects in the area of the responsibility such as process improvement and implementation

• Produce daily and monthly reports/metrics

• Comply with applicable antitrust and other purchasing-related laws and regulations including Federal Acquisition Regulations for government contracts.

• Communicate the importance of the Quality System to all employees and report on its effectiveness

• Execute applicable Quality System processes

• Other duties as assigned by the immediate superior Abbott Rapid Dx Global Business Services (GBS) Manila

Key Position Competencies

• Functional / Technical skills

• Communicates Effectively

• Time Management

• Agile Learner

• Results Driven

Minimum Qualifications

• Must have experience working with SAP or other ERP/MRP system

• Must be a self-starter with the ability to work in a fast-changing environment

• Must have strong business analytic skills

• Must have a desire for achieving excellence in customer satisfaction and support service delivery

• Must be a team player with high initiative and energy with the ability to work cross-functionally and drive process and projects

• Must be proficient in MS Office Suite

Education and Experience

• Bachelor’s Degree (Supply Chain, Business, Finance, Industrial Engineer is preferred) or 3-5 years relevant experience in a purchasing organization required

• Experience with Lean, Six Sigma or Business Management concepts preferred • Certification from APICS or equivalent preferred

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.

Duties and Responsibilities

• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Manage and process all inquiries and orders from all receipt methods
• Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
• Manage the organization of Domestic and International shipments as per Inco terms
• Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
• Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
• Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
• Investigate and process Credits & Return Goods Authorizations and Debits
• Communicate proactively with internal and external customers regarding order status
• Route customer contact inquiries to appropriate resources
• Work cross-functionally to ensure that accurate information is maintained in SAP
• Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
• Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
• Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
• Investigate and resolve service issues reported by customers or as requested by Abbott
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Creating process documents in line with our Quality Management System
• Other duties as assigned

Key Position Competencies

• Functional Technical skills
• Self-Starter – ability to work on their own initiative
• Problem Solving skills
• Drive for Results
• Confident, can-do attitude.
• Dealing with ambiguity
• Dealing with complex tasks – where issues can have consequences across multiple departments.
• Proven record of multi-tasking
• Time Management
• Written Communications
• Customer Focus

Minimum Qualifications

• Previous customer service experience required (in the healthcare industry preferred but not essential)
• Must be proficient in MS Office including Excel, Word and Outlook
• Proficiency in an ERP System (preferably SAP)
• Experience handling tasks where attention to detail is critical to success
• Experience of shipping, domestic and export traffic terms, documentation and procedures.
• Thorough understanding of Customs regulations and Export controls
• Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
• Experience auditing documents and project requirements.
• Knowledge and comprehension of basic contract terms and conditions
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to react to situations with a strong sense of urgency
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years of working experience in the related field required
• Knowledge of SAP or ERP applications required
• Proficiency in the Korean Language

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

AECOM is seeking a Communications Specialist to be based in Manila, Philippines

The role is primarily responsible to support and coordinate content templating and distribution to increase employee engagement and promote AECOM brand awareness in various external and internal channels, websites, and communication platform.

• Templating, formatting and distribution of internal communications in line with corporate brand guidelines.
• Templating, formatting and distribution of client and external communications in line with corporate brand guidelines
• Monitor and report on engagement with internal and external communications.
• Support development of website pages and uploading content to support external campaigns and news announcements
• Coordinate monthly Spotlight Award submissions for each ANZ region – edit content and seek approvals from various business leads, format for distribution.
• Coordinating content from business leads for monthly Team Talks briefing packs.
• Support internal and external calendars, project trackers, and award submissions
• Track impact of marketing campaigns through performance dashboards, metrics, and analytics
• Monitor inbound emails in the Communications ANZ inbox
• Escalate and analyse identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service-level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

The role will primarily be responsible in providing administrative support to the HR operations and document management in compliance with the service level agreements, processes, policies, and procedures.

• Provide support to HR operations by accurately drafting, distributing, and collecting signed job change letters, promotions, and other relevant processes.

• Provide customer support by analyzing and providing solutions to typical issues based on policies, processes, and guidelines by utilizing relevant HR systems and designated case management systems.

• Ensure strict adherence and compliance to standard laws, protocols, and policies for electronic personnel file management and document storage

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.

• Support selected simple process improvement initiatives to streamline processes.

• Responsible for sales turnover in Visayas and Mindanao Region for Fire Detection and Alarms System (FDAS).

• Develop and manage local customer and influencer portfolio and implement agreed channel strategy based on the budget set by local CSO and FIR Regional Strategy.

• Present, discuss, adjust, and follow up on technical and commercial solutions with the end users and all relevant parties.

• Support on the planning of product launch introduction in the Visayas and Mindanao areas. Can be able to generate, follow-up, and win project leads in Visayas and Mindanao Areas and focus vertical.

• Increase sales awareness of FIR SPH through Visayas and Mindanao region by creating demand and project leads through business developments and early involvement with large end-users and major influencer groups. By planning and organizing key influencer events in collaboration with the local marketing team of BT-FIR, thru participating in trade shows, congresses, and support PR.

• To build a strong and good business relationship management w/ key customers and key influencers in Visayas and Mindanao region.

• Provide feedback on market trends, and customer/end-user needs and support collection of competitor information (portfolio as well as industries).

• Define and implement price, discount, and rebate schemes in line w/ BU guidelines and local CSO for the territory.

• Actively get involved in the tender specification of large projects, drive specifications of FIR and convert these tenders into leads.

• Collaborate w/ local CSO to align sales and Account receivable topics.

• Product Knowledge
  • Understand full range of Pro Sound speakers, electronics, microphone and mixer products and solutions.
  • Able to conduct the sales presentation and demonstration
  • Able to provide the technical specification(schematic, BOM, A&C spec etc) to the user or consultant(with the help of MKR/MKA with the help from BU and RSO).

• Salesmanship
  • To identify potential customers and projects in the market.
  • An independent contributor with strong interpersonal and communication skills.
  • To provide the quotation and commercial terms/conditions.
  • A good understanding of the competition in the market.
  • To gather market intelligent : Tender information, System requirement, Competitor Information and Budget for the project.
  • To provide pre-post sales support.
  • To liase and follow-up closely with Consultants & Partners.
     
• Administration Requirement
  • Use of SAP and CRM for quoting and project registration as well as forecasting.
  • Align with regional product marketing team in Singapore for all necessary topics.
  • To provide the weekly/monthly sales report.
  • Strictly follow the sales guidelines/compliance set by the management.
  • To achieve the sales quota assigned by the management.

Inquiry Management

• First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
• Processes basic to complex HR and benefits transactions and supports the auditing of information
• Document calls and code as appropriate for reporting purposes
• End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
• Utilizing knowledge management tools, educating employees on HR technologies
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)

HR Administration

• Expert and skilled end user for Workday and other HR systems and tools
• Manage transaction workflows in the assigned region
• Respond to all employee verification requests and employment reference letters, etc.
• Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
• Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
• Role may expand to include responsibilities for administration of additional HR processes

QUALIFICATIONS

Critical Experience:

• 6 months to 1-year related experience
• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Experience working in a Shared Services environment (HR Shared Services preferred)
• Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
• Strong problem-solving, analytical, and critical thinking skills
• Excellent written and oral communication skills
• Ability to work in a collaborative team environment

Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Develops, implements, and maintains human resource information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resource department planning and activities. Maintains internal database files and tables and develops custom reports. Works with Human Resources personnel to evaluate HRIS software and hardware needs and may design new or modify existing HRIS to meet changing demands.

Impact
• Entry Level position.
• Decisions have a minimal impact on results, productivity and/or expenditures.

Communication
• Interacts with internal stakeholders within own department, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who typically have shared interests, to achieve short-term departmental and team objectives. Represents the organization within area of responsibility.

Innovation
• Recognizes and resolves basic, routine, or common problems requiring analytical skills.
• Problems and issues faced are neither difficult nor complex.

Knowledge
• Applies basic theories, skills and practices to accomplish work assignments.
• Typically requires a bachelor's degree without previous experience.

Leads Verification Specialist
BGC Site, Taguig, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping

our customers happy and contributing to the success of our organization.

As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.

Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.

Your day could see you:

• Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update. 
• Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
• Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.
• Direct any other queries to the relevant department/person.
• Represent the company in a professional and courteous manner at all times.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).
• Knowledgeable about contact center operations and metrics preferably in Australian lines of business
• Must, at least, have finished high school.
• With strong interpersonal, customer service/sales/up-selling skills
• Intermediate to Advanced Microsoft office applications skills
• Helpful, patient and friendly attitude with a drive to take on new challenges and learn
• Possesses excellent attention detail
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE FOR YOU

• Achievement of pre-defined KPIs and SLAs.
• Excellent feedback from customers, internal and external.

Join the A-Team and experience the A-Life!

• Applies education, training and knowledge to perform typical assignments

• Builds on foundational knowledge of theories, concepts and professional principles

• May be part of a formal training program working towards professional certification

• Receives direction and guidance on well-structured assignments for the purpose of development

• Accountable for delivering clearly defined portions of a process or task for review by others

• Impact of work is typically the employee's team or project team

• Uses standard procedures, protocols or techniques to resolve clearly defined problems, and escalates more complex issues

• May provide feedback about existing procedures to make improvements

• Shows interest in accepting new responsibilities

• Interacts and exchanges information with colleagues

• Exchanges information and builds relationships within own team and other internal project teams on routine matters

This role will primarily be responsible to process, analyze and prepare reports on financial metrics periodically and assist in the preparation of outlook, forecast and budgeting process. 

• Perform assigned financial reporting requirements by providing analyses of financial data and preparation of reports.
• Assist in the prepation of the annual plan and budget.
• Support in the preparation of monthly P&L forecasts & budget reporting
• Assist in month-end processes by providing SG&A cost analyses and expense accrual summary reports
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This Tax Compliance Specialist contributes mainly to performing periodic, annual and ad hoc tax activities in accordance to tax compliance of various countries such as Australia and New Zealand; generally accepted accounting principles; finance policies, and internal controls.  The role performs analytical processes under the direct supervision of AU onshore stakeholders and collaborates with various departments in completing work assigned. 

Australia and New Zealand Tax 

• Prepares assigned quarterly tax effect accounting entries and statutory tax notes. 

• Process and prepare lodgment of corporate tax returns, payroll tax obligations, and partnership tax returns. 

• Managing GST position, including preparation and lodgment of the business activity statements (BAS) and arrangement of GST payments. 

• Prepare fringe benefits tax (FBT) return, including analysis of tax sensitive accounts and determination of appropriate tax treatment. 

• Support the Manager in administering intercompany agreements and withholding tax positions. 

• Maintain tax fixed asset register. 

Others 

• Assists during tax audits through obtaining invoices and supporting information from the system 

• Completes research to support tax issues and new projects; escalates findings to Tax Manager 

• Provide regular task update with local and onshore manager/s through weekly meetings 

• Escalates and analyzes identified process issues and concerns to the Manila Tax Manager for timely resolution. 

• Maintain current processes and incorporate documentation updates as required; works with onshore manager in establishing tax compliance processes 

• Collaborates with onshore manager in establishing the tax compliance process; supports selected simple process improvement initiatives to streamline processes. 

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.