As a Customer Experience Specialist, you’ll represent the account and interact with customers through inbound calls, emails, or live chat and ensure their account, product or service-related inquiries and concerns are addressed in a timely and efficient manner. You use empathy, patience, and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day will look like:

• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Explain, advise on and promote
• Current’s bank products and services to customers. ·       
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.        
• Correctly refer customer to other support team for any account-specific request or concern such as but not limited to:
  • Refund of monthly recurring charge                
  • Erors when cancelling an account
  • Phone number change
  • Waiving of fee
  • Expediting card request
  • Removal of funding sourceo   
  • Bank statement request
  • Account’s name correction
  • Downgrade or Re-activation request 
  • Instant deposit request
  • Unsuccessful transaction due to flagged, suspended, or under watchlist account.
  • App issue   
  • Transaction disputes
• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care and professionalism.​·        
• Demonstrating strong verbal and written communication skills.
• Promoting and demonstrating Acquire’s values internally and externally.

Join the A-Team and experience the A-Life!

Global Strategic is hiring! Apply now and be part of our ever-growing team!

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Bacolod Site:
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Mall Kiosk (Bacolod):
2nd Floor, North Wing, SM Bacolod (Beside Cha Time and in front of SM Department Store entrance)

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Visit our website at www.GlobalStrategic.com for more information.

• Vocational/short course certificate or a degree in health care administration, accounting, or a relevant field.
• Experience as Medical Biller/Coder or similar role is a plus but is not required.
• Certified Professional Coder for Fresh Graduates or applicants with no related experience is required.
• Must have the ability to multitask and manage time effectively.
• Computer literate with experience using Microsoft Office Applications and Medical Billing Applications.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

● Maintain and optimize day-to-day operational processes
● Management of inventory
● Management of databases used by the operations team and the customer service team
● Documentation and tracking of all current and past promotions
● Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
● Support the Customer Service team with any relevant investigations or escalations as needed
● Support team KPIs
● Assist in the preparation of reports to internal teams as required
● Assist with any other ad-hoc operational tasks as required
● Track and report progress of activities against deadlines

The Sales position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

• Grab the opportunity you need to do your best work, working in a dynamic environment.
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients.
• Grow and develop your career with us through our technical and professional development programs.
• Join us and connect and collaborate with the best and brightest talents, building a community of successful companies.
• Competitive Salary Package + generous benefits + personalized learning and development.

This is a full-time, permanent role, office-based located in Cebu City.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

The Role

We are looking for an experienced Payroll Specialist to be assigned to an Australian group of companies in the healthcare industry. You will administer the processing, recording, and reconciliation of the group payroll, superannuation, employment-related taxation, and salary packaging for all employees. You will report to the Services Manager and work closely with the Finance, Human Resources, and wider teams to ensure the efficiency and effectiveness of the payroll function, delivering a friendly, efficient, and effective payroll service for all employees.

Primary Objectives

•Support the Corporate Services team in achieving the desired results in all aspects of producing accurate fortnightly payroll across all entities.

•Maintain company payroll records in an accurate and confidential manner.

•Provide accurate management, processing, and reporting in relation to payroll issues.

•Respond to enquiries in a professional and courteous manner.

•Prepare and report on month end and year end processing functions.

•Provide assistance and support on key department activities, initiatives, and projects.

Key Results / Measures

•Payroll is processed in a timely and accurate manner.

•PAYG, Payroll Tax and Superannuation are accurately prepared and transmitted as per the required timeframes.

•Employee profiles to be activated.

•Employee records maintained within the required timeframe and accuracy.

•Month end processing is accurately completed and remitted by the 10th of each month.

•Year-end processing is completed and remitted in accordance with year-end timeframes.

•Advice provided in line with relevant awards and agreements.

•Payment to employees in accordance with current award rates and conditions.

•Compliance with company policies and procedures.

•Incidents reported in accordance with company procedure.

•Payroll and Human Resources information and activities treated confidentially.

•Key Human Resources support activities completed to the required standard and to agreed timeframes.

PAYROLL FUNCTION

•Ensuring all time sheets, payroll changes, expenses reimbursement, records and other related material are received prior to payroll run close off.

•Ensure the completion of all key fortnightly payroll functions and procedures.

•Provide the Payroll Manager with regular updates on relevant payroll issues.

•Liaise with Payroll Software Client Support on system related problems.

•Ensure that key payroll functions comply with relevant statutory and legislative requirements including timely processing of PAYG, Payroll Tax and Superannuation payments.

•Submit/exports various reports and information as required.

MAINTAINING EMPLOYEE DATABASE

•Activate employee payroll files and create individual employee files and where relevant, on commencement of employment.

•Ensure and maintaining manual and electronic employee pay records, employee records, leave records and related information.

•Ensure that relevant statutory documentation (in particular taxation and superannuation information) is completed within stated timeframes.

•Ensure privacy and security of all employee documentation.

MONTH AND YEAR END PROCESSING

•Perform reconciliation of payroll in accordance with month end and year end requirements.

•Perform the reconciliation and remittance of payroll tax and deductions on a monthly and yearly basis.

•Prepare and reconcile superannuation.

•Assist in the preparation and reconciliation of STP and year end STP submissions.

•Maintain records in accordance with statutory requirements.

•Provide relevant annual and monthly reports to Management and other Departments as required.

• Experience in performing payroll and/or administration functions.
• Ability to work as part of a team.
• Ability to self-manage and meet deadlines.
• Ability to maintain a high level of confidentiality.
• Excellent computing/data entry skills.
• Good written and oral communication skills.
• Attention to detail and capacity to problem solve.
• Understanding and good knowledge of Australian payroll legislation and multiple Australian pay award rulings
• High accuracy with details

Desirable Criteria:

• Advanced Excel and Word experience.
• Relevant qualifications in Payroll/Human Resources Management.
• Relevant qualifications in accounting/bookkeeping.

BSA Solutions, Inc. offers:

• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefits and outpatient prescription medicine.
• regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community.
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin or any other characteristics protected by applicable law.