Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed: Relay important information in the form of timely and accurate reports. 

As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

The role will be supporting the day-to-day payroll services for the assigned region (Middle East) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

Responsibilities & Duties: 

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance and alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

Key responsibilities:

We’re on the lookout for an infrastructure / dev-ops specialist.

You’ll be responsible for working with our Infrastructure manager to ensure we are running modern, stable and efficient infrastructure providing the business redundancy across its networks and giving engineering the tools they need to delivery quickly and accurately. You’ll also be responsible for tracking and monitoring all areas of the software to identify possible issues and rectify them before they escalate.

What we’re looking for:

• Tech: Passionate about tech, confident with data, databases, and coding languages.
• Infrastructure: Well versed at cloud and hosted physical environments.
• Dev-ops tooling: Great grasp of modern tools and how to implement them to best serve the engineering team.
• Technical Requirements: Detailed technical requirements are your second nature.
• Technical R&D: Research and present different options for new infrastructure and dev-ops tooling that meet the business’ needs.
• Cybersecurity: Grasp of security principles to keep data safe; particularly at the network layer.
• Passion: You are going to have a broad remit and we need you to exhibit passion for finding and implementing solutions with a wide range of tools and ideas.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results
• Own your role and the infrastructure execution: You’ll partner with infrastructure and engineering, to understand our environments and where efforts are needed. You’ll take that direction to implement solutions in a collaborative manner which allows parties to understand the execution before and after completion to engender trust and support
• Lots of opportunity to learn and grow:  You will be working with Transvirtual subject matter experts to ensure you can make an immediate impact. They are also very open to ideas and new initiatives that you come up with.  
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the team, but the majority of your time will be used to execute your work.
• Friendly, hybrid international team: we are a fun team, headquartered in Australia, but also spread across the globe. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 5+ years relevant experience
• University or equivalent qualification in Computer science, IT or business
• Experience with the following areas:
• Windows Service Administration
• Linux Server Administration
• Jenkins CICD
• Ancible / Sephamore
• Proxmox Virtualisation platform management
• SSL Certificate Management
• PFSense Firewall management
• Load Balancer experience
• Excellent communication skills to support engaging third parties for requirements and specs
• Strong problem solving and analytical skills
• Adaptable and manage change fluidly 

About Transvirtual:

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving Transvirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing our product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS).

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace.

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you.

Work Arrangement: Fully remote—work from anywhere with overlapping Mountain or Eastern Time working hours.

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on skills and experience

Work Schedule: 40 hours per week

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

This company is at the forefront of creating scalable, transformational live group learning experiences, blending pedagogy, technology, and curriculum to help teams acquire essential skills. Their impressive client list spans top consulting firms, leading tech companies, global health nonprofits, and charter schools.

Role Overview: As a Presentation Specialist, you’ll work closely with the VP of Learning Design and CEO to develop visually stunning and error-free presentation materials. Your focus will be on enhancing the visual design of educational modules and other professional content, ensuring that every slide and visual asset is compelling and aligned with the company’s standards. This role is ideal for someone who excels in visual design and problem-solving, with an interest in contributing to a dynamic live-group learning platform.

Your Impact: Your expertise in creating high-quality visual content will directly influence the company’s ability to deliver engaging and aesthetically pleasing educational materials. You’ll play a vital role in shaping the future of learning design through impactful visual presentations and problem-solving.

Key Responsibilities:

1. Visual Design and Presentation Creation:

• Develop error-free, visually compelling presentations with a strong focus on Google Slides.
• Ensure alignment and consistency in design, color schemes, and layout across all materials.
• Build custom visual assets for client-specific needs, adhering to high standards of design quality and creativity.
• Identify and rectify design inconsistencies, such as misalignment, sizing errors, or color mismatches.

2. Critical Thinking and Problem-Solving:

• Approach presentation challenges with a problem-solving mindset, ensuring all visual designs contribute to a seamless user experience.
• Collaborate with stakeholders to understand the learner’s perspective and create presentations that enhance the learning process without over-complicating the design.

3. Content Improvement and Quality Assurance:

• Review and continuously improve existing presentation materials to meet internal standards and client expectations.
• Gather feedback and iterate on visual content to ensure optimal performance and impact.
• Maintain a high level of attention to detail, ensuring presentations are polished and professional.

4. Content Creation and Collaboration:

• Work with other teams to create visually consistent marketing collateral, blog posts, and outreach materials.
• Support cross-functional projects by contributing to the visual design of communication materials.

Must-Have:

• Strong passion for visual design and creating high-quality presentations.
• Must have experience as Presentation Specialist or a similar role in a professional setting
• Proficiency in Google Slides and PowerPoint, with a keen eye for detail in alignment, color schemes, and layout.
• Exceptional problem-solving skills with a focus on improving visual content.
• Ability to manage multiple projects and deadlines effectively.
• Technologically adept and able to quickly learn new tools and software.

Nice-to-Have:

• Experience in education, professional development, or ed-tech environments.
• Familiarity with project management tools such as Asana.
• Experience with marketing or communication design is a plus.

Compensation Package:

• Competitive Salary: Up to $1,600 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career aspirations, we’d love to hear from you. Apply now to take the next step in your journey with Pearl and make a significant impact in the world of learning design.

• Work closely with local market teams to collate information and build presentations for monthly/ quarterly reporting purposes to senior management. 
• Build relationships with key regional stakeholders across finance, marketing & logistics to define and track shared OKRs and KPIs.
• Coordinate on a monthly basis with the CIO’s office on KPI and OKR reporting 
• Define timelines and track progress of key initiatives across markets.
• Coordinate and communicate these milestones and deliverables to stakeholders at various levels of the organization. 
• Develop and implement tools while working closely with the Business Analytics team to streamline reporting across portfolio markets

We are looking for a skilled Information Security Governance, Risk, and Compliance (GRC) Specialist to join the Avaloq CISO Governance team. The CISO Governance team is responsible for developing, implementing, and maintaining our organization's Information Security governance, risk management, and compliance programs. The ideal candidate has a deep understanding of information security practices, regulatory requirements, and risk management frameworks. The role is based in Manila.

Your key responsibilities

Your key responsibilities will include the following domains. You don't have to be an expert on everything, but you must be willing to learn!

• Governance and Compliance
  • Participate in the development and maintenance of Avaloq's information security governance framework.
  • Lead and aid with compliance-related issues across stakeholders.
  • Work closely with internal and external audits, both to support the audit activities and to manage the remediation of findings.
  • Report to management and relevant stakeholders on compliance status and security governance effectiveness.
• Policy Management
  • Provide guidance and assist in the drafting, revision, and implementation of security policies and procedures.
  • Monitor and evaluate the effectiveness of implemented policies and procedures.
  • Participate in regular policy reviews to ensure alignment with changing regulations and organizational objectives.
• Security Risk Management
  • Conduct and guide risk assessments to identify potential security threats and vulnerabilities.
  • Conduct security assessment of third-party vendors to evaluate compliance with Avaloq’s security standards.
  • Monitor third-party compliance with agreements and performance against organizational benchmarks.
• Awareness and Advocacy
  • Be an advocate for security among your colleagues.
  • Participate in the development and implementation of a comprehensive cybersecurity awareness program.
  • Craft engaging and informative security training materials for Avaloq employees.
  • Measure the effectiveness of employees' knowledge and competencies and adapt strategies based on feedback and trends.
  • Participate in internal security awareness activities such as new employee onboarding.
  • Stay updated with the latest developments in information security, risk management, and compliance.

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
• Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program;
• Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
• Conduct all defined and required process compliance and adherence to all team members, partners and, third-party providers.

The Employee Engagement Specialist is a vital role in the company. The role ensures committed and energetic employees through various employee activities, employee retention initiatives and open communication line. He/She serves as one of the channels for employees to communicate with the Management.

• Proposes creative ideas to improve center engagement through services, events and activities.
• Develops, plans and executes activities/events to create high impact employee engagement within a defined budget.
• Facilitates, organizes, sets up, and tears down company events, parties, and activities
• Encourages employee participation and attendance at events
• Proactively handles any arising issues and troubleshoots any emerging problems at events.
• Gathers feedback through post event and periodic surveys
• Evaluates, analyzes and adjusts the course of action as needed based on post event surveys.
• Conducts periodic forums with employees and reports results of the same to the HR Business Partner
• Attends to individual employee concerns/grievance and elevate the same to the HR Business Partner and HR Manager
• Supports all centre incentives or client hosted themed days.
• Serves as point of contact with employees for engagement concerns
• Calendars and implements employee activities
• Assists the HR Business Partner in developing and implementing Employee Rewards and Recognition Programs
• Manages and utilizes TSA email ‘Manila Employee Engagement’ for internal communication;
• Reviews the submitted monthly reports on attrition, tardiness and absenteeism and proposes action plans to address the same
• Does periodic benchmarking on compensation and benefits packages across all levels
  • Assists HR Business Partner in the standardization of compensation and benefits packages, incentives
• Assists the HR Business Partner in collaboration with the Training and Development Department in developing and implementing a Career Planning/Succession Planning Program
• Assist in upskill training, employee improvement, leadership development, and continuing education as needed
• Assists the HR Business Partner in developing and implementing Employee Rewards and Recognition Programs
• Assists the HR Business Partner in the conduct of Job Evaluation and job levelling
• Ensures timely conduct of annual Performance Management System
  • Sends out notification to and coordinates with Supervisors and Managers of employees on the annual performance appraisals of regular employees
• Assists the HR Business Partner and Operations Manager on all corporate communications
• Submits weekly reports to the HR Business Partner
• Creates, Maintains and adheres to Major Event Operation Plan.
• Submits event reports including survey results and wins/losses with any actions needed for future events. 
• Maintains annual/bi-annual calendar of employee activities with events charted and planned out well in advance.
• Perform other duties as directed by the HR Business Partner

Much Prosperity Trading International, Inc. is looking for Sales Interns who can start ASAP! We offer paid internship!

Location: Binondo, Manila (near Binondo Church and Divisoria Mall)

The Protocol Specialist ensures that our front-line services run without disruptions.

This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compile product checklists based on our client’s specifications and our own inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensure that when protocols are finished, they’re delivered to our inspectors the day before they visit the factory with an inspection.

As a Specialist (Senior Accountant), you will be part of a team responsible for performing day to day tasks within the Procure to Pay (P2P) stream - (Accounts Payable, Expense and Procurement) as well as Month End Closing process and some other specific accounting activities.

The performance should meet the requirements defined in the SLA/KPI’s (timeliness, accuracy).

As a P2P Specialist you will be performing various tasks within the P2P process including but not limited to:

·         Identifies invoice and purchase order discrepancies and offers solutions

·         Assisting with the resolution of discrepancies or problems that prohibit timely processing of invoices in the system.

·         Providing support and assistance to colleagues with respect to accounting information

·         Responding to inquiries from internal and external stakeholders regarding outstanding P2P inquiries (e.g. invoices, payments, travel and expenses audit responses).

·         Following up on match exceptions and coordinating with Business

·         Working closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation and cash management.

·         Following up on transactions on the Accounts Payables Trial Balance (Ageing) 

·         Following up on open Purchase Orders and invoices on hold

·         Preparing and reviewing accruals and any other month end P2P transactions

·         Assisting in AP Subledger close and other month end activities

·         Ensure monthly checklists are completed by the month end and signed off by P2P Supervisor

The Channel Development Specialist is responsible for the delivery of sales results of the assigned territory for the Pet Food of Pilmico Animal Nutrition Corporation through active selling and promotional activities,  building and establishing strong relationships with current and potential customers. 

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Director and Business Manager.

Primary Responsibilities

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined target areas.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Division Manager and Sales Manager.
   

Turnitin is seeking a disciplined and self driven Sales Development Representative to generate and prospect sales opportunities. Your job will be to develop qualified leads into potential prospects. You will understand the Turnitin Integrity and Assessment product portfolio to assess the potential customers needs and position the right product that solves to their needs. You will progress the relationship until they are ready to talk to a sales account executive. This two step process makes this role a key partner to the account executives so that they can focus on closing deals, while you focus on finding new leads, getting past gatekeepers, and other prospecting tasks.

Part of your job will be to research ideal contact lists based on the Higher Education Ideal Customer Profile. Most of your time will be spent reaching out to potential customers through the early stages of the sales funnel.

Responsibilities: 

• Represent the Turnitin product portfolio, starting with a comprehensive understanding and leading to research potential higher education institutional customers to identify how our solutions could meet their needs.

• Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities.

• Manage and maintain a pipeline of interested prospects and engage sales account executives for next steps.

• Identify best practices to refine the company’s lead generation activities.

• Utilise SalesForce, emails and follow up with phone calls  to generate new sales opportunities.

• Identify prospect's needs and suggest appropriate products/services.

• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.

• Proactively seek new business opportunities in the higher education market.

• Set up product demonstration meetings between (prospective) customers and sales account executives.

• Report to the sales manager with weekly, monthly, and quarterly results.

Turnitin is seeking a strategic and results-driven Sales Development Manager to lead, mentor, and drive a team of Sales Development Representatives (SDRs). In this role, you will oversee a regional APAC team responsible for generating qualified sales opportunities by developing and managing prospecting efforts. You will ensure the team effectively understands the Turnitin Integrity and Assessment product portfolios and how to assess potential customer needs to position the right solutions.

As the Sales Development Manager, your key focus will be guiding your team through the process of lead generation and qualification. You will empower SDRs to partner closely with Account Executives by ensuring they are sourcing quality leads, getting past gatekeepers, and progressing relationships until prospects are ready to engage with sales.
 

Responsibilities: 

• Team Leadership: Lead & Mentor: Oversee the day-to-day performance of a team of SDRs, providing coaching, training, and support to ensure they meet their prospecting and lead-generation goals.

• Performance Management & Coaching: Monitor and evaluate team members' performance through regular 1:1s, providing constructive feedback and support.

• Strategy Execution: Develop and implement prospecting strategies to ensure alignment with the Turnitin sales and marketing teams, focusing on Higher Education and Secondary Education Ideal Customer Profiles.

• Performance Tracking: Regularly track, report, and analyze team performance against KPIs, including lead volume, lead quality, and conversion rates.

• Process Improvement: Identify areas for improvement in sales processes, tools, and workflows to increase team efficiency.

• Collaboration: Work closely with sales, marketing, and other departments to ensure alignment and optimization of the sales funnel.

• Goal Setting: Establish clear goals to ensure accountability of team members

• Recruitment & Onboarding: Lead hiring efforts, onboard new team members, and ensure a smooth transition into the team.

• Motivation & Culture: Foster a positive, results-oriented team culture while promoting professional development.

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

The VAM Production Specialist uses their expertise in food manufacturing, food safety and quality control to establish or improve existing production processes and activities for all value-added meat products. He monitors VAM production in different toll manufacturing facilities, supervises strict implementation of standard production processes and quality controls, and ensures accuracy and completeness of production reports and other documents.

Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information
•    Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
•    Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
•    Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
•    Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
•    Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
•    Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
•    Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
•    Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
•    Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction