• Responsible for sales turnover in Visayas and Mindanao Region for Fire Detection and Alarms System (FDAS).

• Develop and manage local customer and influencer portfolio and implement agreed channel strategy based on the budget set by local CSO and FIR Regional Strategy.

• Present, discuss, adjust, and follow up on technical and commercial solutions with the end users and all relevant parties.

• Support on the planning of product launch introduction in the Visayas and Mindanao areas. Can be able to generate, follow-up, and win project leads in Visayas and Mindanao Areas and focus vertical.

• Increase sales awareness of FIR SPH through Visayas and Mindanao region by creating demand and project leads through business developments and early involvement with large end-users and major influencer groups. By planning and organizing key influencer events in collaboration with the local marketing team of BT-FIR, thru participating in trade shows, congresses, and support PR.

• To build a strong and good business relationship management w/ key customers and key influencers in Visayas and Mindanao region.

• Provide feedback on market trends, and customer/end-user needs and support collection of competitor information (portfolio as well as industries).

• Define and implement price, discount, and rebate schemes in line w/ BU guidelines and local CSO for the territory.

• Actively get involved in the tender specification of large projects, drive specifications of FIR and convert these tenders into leads.

• Collaborate w/ local CSO to align sales and Account receivable topics.

• Product Knowledge
  • Understand full range of Pro Sound speakers, electronics, microphone and mixer products and solutions.
  • Able to conduct the sales presentation and demonstration
  • Able to provide the technical specification(schematic, BOM, A&C spec etc) to the user or consultant(with the help of MKR/MKA with the help from BU and RSO).

• Salesmanship
  • To identify potential customers and projects in the market.
  • An independent contributor with strong interpersonal and communication skills.
  • To provide the quotation and commercial terms/conditions.
  • A good understanding of the competition in the market.
  • To gather market intelligent : Tender information, System requirement, Competitor Information and Budget for the project.
  • To provide pre-post sales support.
  • To liase and follow-up closely with Consultants & Partners.
     
• Administration Requirement
  • Use of SAP and CRM for quoting and project registration as well as forecasting.
  • Align with regional product marketing team in Singapore for all necessary topics.
  • To provide the weekly/monthly sales report.
  • Strictly follow the sales guidelines/compliance set by the management.
  • To achieve the sales quota assigned by the management.

Inquiry Management

• First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
• Processes basic to complex HR and benefits transactions and supports the auditing of information
• Document calls and code as appropriate for reporting purposes
• End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
• Utilizing knowledge management tools, educating employees on HR technologies
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)

HR Administration

• Expert and skilled end user for Workday and other HR systems and tools
• Manage transaction workflows in the assigned region
• Respond to all employee verification requests and employment reference letters, etc.
• Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
• Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
• Role may expand to include responsibilities for administration of additional HR processes

QUALIFICATIONS

Critical Experience:

• 6 months to 1-year related experience
• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Experience working in a Shared Services environment (HR Shared Services preferred)
• Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
• Strong problem-solving, analytical, and critical thinking skills
• Excellent written and oral communication skills
• Ability to work in a collaborative team environment

Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Develops, implements, and maintains human resource information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resource department planning and activities. Maintains internal database files and tables and develops custom reports. Works with Human Resources personnel to evaluate HRIS software and hardware needs and may design new or modify existing HRIS to meet changing demands.

Impact
• Entry Level position.
• Decisions have a minimal impact on results, productivity and/or expenditures.

Communication
• Interacts with internal stakeholders within own department, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who typically have shared interests, to achieve short-term departmental and team objectives. Represents the organization within area of responsibility.

Innovation
• Recognizes and resolves basic, routine, or common problems requiring analytical skills.
• Problems and issues faced are neither difficult nor complex.

Knowledge
• Applies basic theories, skills and practices to accomplish work assignments.
• Typically requires a bachelor's degree without previous experience.

Leads Verification Specialist
BGC Site, Taguig, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping

our customers happy and contributing to the success of our organization.

As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.

Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.

Your day could see you:

• Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update. 
• Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
• Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.
• Direct any other queries to the relevant department/person.
• Represent the company in a professional and courteous manner at all times.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).
• Knowledgeable about contact center operations and metrics preferably in Australian lines of business
• Must, at least, have finished high school.
• With strong interpersonal, customer service/sales/up-selling skills
• Intermediate to Advanced Microsoft office applications skills
• Helpful, patient and friendly attitude with a drive to take on new challenges and learn
• Possesses excellent attention detail
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE FOR YOU

• Achievement of pre-defined KPIs and SLAs.
• Excellent feedback from customers, internal and external.

Join the A-Team and experience the A-Life!

• Applies education, training and knowledge to perform typical assignments

• Builds on foundational knowledge of theories, concepts and professional principles

• May be part of a formal training program working towards professional certification

• Receives direction and guidance on well-structured assignments for the purpose of development

• Accountable for delivering clearly defined portions of a process or task for review by others

• Impact of work is typically the employee's team or project team

• Uses standard procedures, protocols or techniques to resolve clearly defined problems, and escalates more complex issues

• May provide feedback about existing procedures to make improvements

• Shows interest in accepting new responsibilities

• Interacts and exchanges information with colleagues

• Exchanges information and builds relationships within own team and other internal project teams on routine matters

This role will primarily be responsible to process, analyze and prepare reports on financial metrics periodically and assist in the preparation of outlook, forecast and budgeting process. 

• Perform assigned financial reporting requirements by providing analyses of financial data and preparation of reports.
• Assist in the prepation of the annual plan and budget.
• Support in the preparation of monthly P&L forecasts & budget reporting
• Assist in month-end processes by providing SG&A cost analyses and expense accrual summary reports
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This Tax Compliance Specialist contributes mainly to performing periodic, annual and ad hoc tax activities in accordance to tax compliance of various countries such as Australia and New Zealand; generally accepted accounting principles; finance policies, and internal controls.  The role performs analytical processes under the direct supervision of AU onshore stakeholders and collaborates with various departments in completing work assigned. 

Australia and New Zealand Tax 

• Prepares assigned quarterly tax effect accounting entries and statutory tax notes. 

• Process and prepare lodgment of corporate tax returns, payroll tax obligations, and partnership tax returns. 

• Managing GST position, including preparation and lodgment of the business activity statements (BAS) and arrangement of GST payments. 

• Prepare fringe benefits tax (FBT) return, including analysis of tax sensitive accounts and determination of appropriate tax treatment. 

• Support the Manager in administering intercompany agreements and withholding tax positions. 

• Maintain tax fixed asset register. 

Others 

• Assists during tax audits through obtaining invoices and supporting information from the system 

• Completes research to support tax issues and new projects; escalates findings to Tax Manager 

• Provide regular task update with local and onshore manager/s through weekly meetings 

• Escalates and analyzes identified process issues and concerns to the Manila Tax Manager for timely resolution. 

• Maintain current processes and incorporate documentation updates as required; works with onshore manager in establishing tax compliance processes 

• Collaborates with onshore manager in establishing the tax compliance process; supports selected simple process improvement initiatives to streamline processes. 

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures. 

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Creates and distributes offer letters
• Collects onboarding documentation and processes
• Coordinates with relevant stakeholders on changes to offer of employment
• Acts as point of contact for all questions related to pre-employment activities from candidates, recruiting, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

The main role of the RPA support engineer is to create quality gates for all projects to be deployed in production. Prepare test case scenarios on project in adherence to SDLC cycle. Deploy quality and sustainable fix for any issues based on the Service Level Agreement.

Support all projects in production and leads the Quality Assurance of Projects. Attend to all issues and concerns logged in Ticketing system based on SLA.

Quality Assurance – 70%

• Analyzes the Test Cases prepared by other team members Executing the Test Cases following testing lifecycle processes.
•  Prepares Test Data for the test cases.
• Defects Tracking, giving mandatory information of a defect to developers to fix it.
• Communication with the Leads on project updates
•  Participates in team design meetings, meetings, and other development / Testing meetings and roll out of the Robots to production.

Project Support – 30%

• Fixes bugs, feature request and enhancements.
• Performs analysis on applications functionality and suggesting improvements.
• Provide project application support.

Job Title

Job Description Summary

Job Description

The Production Design Specialist is responsible for supporting the America’s Production Design Team through the creation of production design deliverables. The role will report directly to a Manila-based Production Design Supervisor and will utilize branded templates to create, manage, and edit high-quality production design materials in support of new and existing business opportunities. Production Design Specialists will coordinate with their Supervisor to ensure the timely completion of requests that align with brand standards.

A successful candidate has a knowledge of marketing design and production processes and demonstrates a proven track record of delivering high-quality deliverables to various requestors.

Core Responsibilities:

The Production Design Specialist will:

• Under general direction, complete template-based, production design deliverables such as proposals, presentations, flyers, and brochures
• Effectively utilize Microsoft PowerPoint, Microsoft Word, and Adobe InDesign to execute requests in a manner aligned with template directions and Cushman and Wakefield brand standards
• Communicate effectively with Supervisors and peer Specialists to understand assigned tasks, requestor expectations, and timelines
• Maintain an eagerness to expand individual skillsets through utilizing company resources and leaning into areas of improvement
• Identify areas of improvement throughout the team, and escalate ideas/solutions accordingly

Experience and Skills:

• Graduate of a multimedia design course
• Demonstrate creative development and production skills
• Fluent in Microsoft Office, competent with InDesign, and familiarity with creating and managing email marketing campaigns
• Excellent time management skills with the ability to shift priorities quickly based on team needs
• Highly organized, with the ability to work on multiple tasks daily while adhering to service level agreements (SLAs)
• Thrives in a creative and collaborative environment, with a strong team-first attitude
• Natural problem solver who is comfortable raising questions, concerns, and areas of improvement to leadership as necessary

What Will You Do:

• Sales Forecasting and Business Reviews:

  • Support the preparation of weekly business reviews, including data aggregation, validation, and basic data analysis, as well as facilitating inputs for sales.

  • Help run tools and procedures that enhance sales forecasting accuracy.

• GTM Dashboards and Reporting:

  • Assist in the management of Salesforce reports and basic dashboards for Sales management and frontline sellers.

  • Aid in streamlining and optimizing reporting processes.

  • Collaborate with data engineers and analysts on analytical projects, with special attention being paid to QA

• GTM Operations Support:

  • Assist with the analysis on escalated issues related to targets, territories, and report bugs.

  • Utilize CRM to identify, manage, and resolve issues effectively.

  • Help provide operational support to the wider GTM Operations team and assist in maintaining the integrity of our CRM system.

Must Haves:

• Strong CRM experience, with an understanding of managing and navigating accounts and opportunities.

• Strong attention to detail, with the ability to stay focussed and to ensure high levels of accuracy when following and developing procedures

• Strong skills in creating and maintaining spreadsheet reports, with familiarity of functions like sumifs, vlookups.

• Basic SQL skills, including an understanding of how to run and update queries.

• Demonstrated ability to work on tight deadlines and thrive in an ambiguous environment.

• Previous experience working in an operational role, managing diverse tasks across various functions

• Solid problem-solving skills with the flexibility to work on a variety of projects and adapt as necessary.

Nice to Have:

• Salesforce experience (CRM and basic reporting)

• Experience with Anaplan.

• Intermediate SQL skills

• Experience with, or exposure to Tableau.

Join the A-Team and experience the A-Life!

AECOM is seeking a Service Delivery Team Lead - Pre-Hire Support to be based in Manila, Philippines

Job Description:

The role is responsible and accountable for supervising a team within the HR Service Center (Pre-Hire Support), to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end Pre-Hire Support activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure a high level of service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture.

• Responsible for ensuring effective management of team daily volume and cases including bulk transactions to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Responsible for ensuring a  good team relationship and dynamics existis and the team are highly motivated. Manage team performance, provide coaching, and identify career development opportunities relevant to the team  
• Develop excellent stakeholder relationships. Ensure escalations are managed effectively and proactively and elevating if/when necessary
• Ensure effective timely communication to leadership and stakeholders
• Responsible for ensuring the highest level of customer service is maintained at all times
• Responsible for ensuring a high-quality, professional, and proactive service is delivered at all times
• Accountable for ensuring quality standards are met and maintained – ensuring all work is done to a high standard and that appropriate audits are undertaken as required
• Work with autonomy and apply critical thinking. Make decisions on complex issues and support the team in the resolution of issues
• Accountable for the accurate and timely resolution of all queries. Analyse complex issues and develop and implement solutions
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
•   
• Accountable for ensuring compliance with service level agreement, process, policies, and procedures
• Expert understanding of  HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) 
• Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests 
• Develop and maintain an expert understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Acts as the technical expert for the function and is consulted by key stakeholders on the policies and procedures related to the operations
• Provide guidance and direction to the team on policies, procedures, and management guidelines, act as the subject matter expert in these areas  
• Responsible for ensuring confidentiality is maintained at all times
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Lead and participate in audit activities as required
• Accountable for ensuring the SOP/DTP maintenance process. Ensure all documents are relevant and up to date and meet the needs of the business, ensuring the team work effectively and efficiently and are able to meet performance targets
• Responsible for Identifying and implementing process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Develop internal workflow processes, operating procedures, team schedules, and controls
• Responsible for ensuring all issues are investigated, root cause established. Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction 
• Provide regular performance and operational progress reports to GBS Leadership to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Develop and prepare reports and conduct analysis on resource utilization, performance against SLA targets, quality, and process efficiency
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Lead assigned projects. Ensure effective communication to all leadership and all stakeholders 
• Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements
• Participates in reviewing and updating SLAs, identifying quality concerns and resolutions with active engagement and utilization of continuous improvement to establish best practices 
• Leads resourcing activities and actively involved in the full recruitment process for reviewing and assessing the best new talent for the team 
   

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
•  

• Performs moderately complex calculation and allocation of Transfer Pricing Transactions as aligned with the transfer pricing methodology within the AECOM Group. In doing so, maintains transfer pricing model in Alteryx software on a regular basis and collaborates with the Transfer Pricing Analyst to calculate certain amounts.
• Collaborates with the Intercompany and Treasury Team to ensure accurate invoices are settled in respect of the Transfer Pricing Transactions.
• Reviews Form 8975 Annual Country-by-Country Form prepared by the Transfer Pricing Analyst, to report jurisdiction and applicable tax information to the IRS with respect to AECOM’s affiliate entities.
• Reviews the draft IRS Form 5471 Schedule M prepared by the Transfer Pricing Analyst.
• Provide guidance to Transfer Pricing Analyst in assisting external advisors and relevant parties across the Group in preparing Transfer Pricing documentations (i.e. Master File and Local Files).
• Prepares and analyses financial and economic data by partnering with relevant team and using Hyperion, Oracle, and other similar G/L packages to support moderately complex analysis, reporting and transfer pricing calculation for various intracompany and intercompany transactions.
• Works with onshore stakeholder in addressing moderately complex ad hoc transfer pricing queries, determining appropriate methodologies, building transfer pricing models, and/or recommending appropriate actions to mitigate transfer pricing risk.
• Work with Legal, Treasury, Accounting, and Local Tax Offices to prepare and maintain intercompany agreements as well as ensure agreements in place where required.
• Supports transfer pricing audits by gathering information and preparing supporting documentations as requested by US Tax Planning Team.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Completes research to support positions taken, make recommendations, and propose solutions to Manager to resolve typical project issues and basic transfer pricing matters.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Develops and maintains project excel-based trackers or dashboards to monitor the overall status of the projects.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Escalate issues and recommend resolutions to the Local and Onshore Manager/s timely.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

ACCOUNTABILITIES

Permit approvals / coordination with retailers – visuals, repairs,

installations, pullouts, transfers, inventory, store visits, principal visit

ad-hoc activities, etc.

o Coordination with retailers on promo implementation/price increase /

FSP

o Coordination with brands and retailers on Merchandise Support

Forms (MSF)

o Chasing accounts on sales reconciliation and collection concerns.

o Encoding of Salon manual order forms

o Visiting retail stores as needed

o Performing other administrative tasks that may be needed assistance

be assigned

on assisting in the cash counter and if needed to work on weekends.

#LI-RA1

AECOM is seeking a Specialist Project Controller to be based in Manila, Philippines

Job Description: 
Opportunity phase 

• Supports Go/No Go preparations, forms, and gathering information and process, as directed by Project Manager.  

•  Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.  

• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.  

Planning phase 

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.  

• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate insurance verification process as necessary. 

• Ability to manage the review of contract risk types and deploy methods to identify and develop risk management approaches for projects.  

•  Ability to manage/oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.  

• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors, and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.  

• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with the scope of work and resources, including subcontractors and consultants, planned to execute scope.  

• May support another Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors 

• Develop and review project cost and revenue baseline, based on the above element, on behalf of the PM.  

• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team, and other Management staff.  

• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with the Project Manager.  

Execution phase 

• Integrate cost and schedule data/baseline with the company’s enterprise system, to facilitate Project's financial goals, or oversee this effort.  

• Develop key deliverables in preparation of project reviews 

• Developed expertise with system and reports to review actual costs, commitments, coordinate cost adjustments, reviewing for coding accuracy.  

• Identifies cost (and scheduled as needed) variances, investigates root cause, and develops/executes a correction action plan, as discussed with PM and Project team.  

• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities, and progress measurements for work to include direct hire and subcontracted work. 

• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts. 

• Analyze, evaluate and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.  

• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.  

• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principles.  

• Prepare reports, graphs, and charts, to communicate project status.  

• Proficiency with the company’s financial systems, processes, and procedures such as segmentation, work at risk and revenue recognition requirements and processes, and be able to align with project status and assist in analyzing and using financial data to identify key project issues.  

• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff. 

• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.  

• Support the Project team, with the change control management process and gain insight into the rationale and importance of change events. Support project with pricing and determining schedule impact of change orders.  

• Assist PM with support on gathering information to develop trending, forecasting, and estimate to complete the process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.  

• May provide guidance, direction, and specialized assistance to others in the resolution of project controls problems.  

Closeout phase 

• Review project scope and determine all contractual deliverables have been met, discuss with PM. 

• Coordinate with PM/procurement for closeout of sub-agreements  

• Support PM with the input of final EAC  

• Support with coordination of final invoice as directed.  

Complexity & Decision Making 

• Performs challenging assignments requiring independent judgment, with little or no supervision 

• Work is reviewed upon completion for adequacy in meeting objectives 

• May be required to assess project controls needs on several projects and develop more junior project controls, staff members.

Procurement Operations

• Purchasing of products and services
• Management of purchase requests.
• Verification of purchase requests for appropriate approvals, pricing, quantities, descriptions, and process and ensures correctness.
• Conversation of purchase request / Order placement and complete order processing.
• Review open PR-reports on a weekly basis to ensure timely conversion to PO.
• Contact vendors to follow-up on existing orders to determine status of delivery dates, quantities and method of shipment.
• Verification of order confirmation.
• Verification of contract fulfilment via contract partner.
• Communicate all critical delivery delays/issues with the appropriate clinic/plant and Category Manager (if applicable).
• Support AP SSC (shared service centre) by following up with requestors for missing GRs and clarifying invoice issues with vendors as needed.
• Assist in the resolution of payment issues helping to address vendor name and address, price and quantity discrepancies with invoices and POs.
• Follow up with vendors to ensure credit memos are received from supplier when products are returned or scrapped.
• Research and review open PO-reports on a weekly basis to ensure accuracy of reports and to determine if materials are overdue.
• Assist in facilitating purchase order changes as needed for shortages, price and terms adjustment.
• Escalate issues to supervisor/manager for resolution, as deemed necessary.

Execution of administrative activities related to purchasing

• Execution of internal/ external correspondence.
• Maintain vendor relations through direct personal contact, phone, or written correspondence.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

Procurement Operations

• Purchasing of products and services
• Management of purchase requests.
• Verification of purchase requests for appropriate approvals, pricing, quantities, descriptions, and process and ensures correctness.
• Conversation of purchase request / Order placement and complete order processing.
• Review open PR-reports on a weekly basis to ensure timely conversion to PO.
• Contact vendors to follow-up on existing orders to determine status of delivery dates, quantities and method of shipment.
• Verification of order confirmation.
• Verification of contract fulfilment via contract partner.
• Communicate all critical delivery delays/issues with the appropriate clinic/plant and Category Manager (if applicable).
• Support AP SSC (shared service centre) by following up with requestors for missing GRs and clarifying invoice issues with vendors as needed.
• Assist in the resolution of payment issues helping to address vendor name and address, price and quantity discrepancies with invoices and POs.
• Follow up with vendors to ensure credit memos are received from supplier when products are returned or scrapped.
• Research and review open PO-reports on a weekly basis to ensure accuracy of reports and to determine if materials are overdue.
• Assist in facilitating purchase order changes as needed for shortages, price and terms adjustment.
• Escalate issues to supervisor/manager for resolution, as deemed necessary.

Execution of administrative activities related to purchasing

• Execution of internal/ external correspondence.
• Maintain vendor relations through direct personal contact, phone, or written correspondence.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

Procurement Operations

• Purchasing of products and services
• Management of purchase requests.
• Verification of purchase requests for appropriate approvals, pricing, quantities, descriptions, and process and ensures correctness.
• Conversation of purchase request / Order placement and complete order processing.
• Review open PR-reports on a weekly basis to ensure timely conversion to PO.
• Contact vendors to follow-up on existing orders to determine status of delivery dates, quantities and method of shipment.
• Verification of order confirmation.
• Verification of contract fulfilment via contract partner.
• Communicate all critical delivery delays/issues with the appropriate clinic/plant and Category Manager (if applicable).
• Support AP SSC (shared service centre) by following up with requestors for missing GRs and clarifying invoice issues with vendors as needed.
• Assist in the resolution of payment issues helping to address vendor name and address, price and quantity discrepancies with invoices and POs.
• Follow up with vendors to ensure credit memos are received from supplier when products are returned or scrapped.
• Research and review open PO-reports on a weekly basis to ensure accuracy of reports and to determine if materials are overdue.
• Assist in facilitating purchase order changes as needed for shortages, price and terms adjustment.
• Escalate issues to supervisor/manager for resolution, as deemed necessary.

Execution of administrative activities related to purchasing

• Execution of internal/ external correspondence.
• Maintain vendor relations through direct personal contact, phone, or written correspondence.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Creates and distributes offer letters
• Collects onboarding documentation and processes
• Coordinates with relevant stakeholders on changes to offer of employment
• Acts as point of contact for all questions related to pre-employment activities from candidates, recruiting, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

• Execute Global People Analytics & Reporting strategy specifically related to global sustainability reporting, development of global KPIs & Management Board reporting, and ad-hoc reporting
• Execute global sustainability reporting and analytics (i.e., NFR, ESG, SASB, GRI, S&P Dow Jones Sustainability Index, Bloomberg Gender Equality Index, Corporate Citizenship Survey, Human Rights Corporation Equality Index), adopting new GSRG reporting requirements & restatement policy and advancing project management & automation
• Reporting for Global KPIs by Line of Business (i.e., Cost per FTE, HC/FTE, Turnover, Hires, Net FTE Impact, Management Level 1 / Management Level 2 Gender Balance)
• Reporting for Quarterly and Annual Management Board reporting
• Ad-hoc reporting and analytics request processing, consulting with key stakeholders to identify requirements and building solutions that answer business questions
• Develop training materials / quick-start guides for Workday reporting and conduct training sessions for various groups (e.g., HRBPs, COEs, business leaders) to optimize self-service reporting
• Support special global projects as assigned (e.g., global engagement survey)
• Consult with key stakeholders to understand business questions and reporting requirements
• Ensure the status of all requests and fulfillment of approved requests is tracked in an intuitive and transparent manner (e.g., within Jira or Dovetail)
• Creates project plans and provides level-of-effort estimates for project tasks
• Prioritize the fulfillment of all requests and partner with other teams as needed for fulfillment
• Ensure all data privacy and information security requirements are considered in the evaluation of all report requests. Determine when requests will need to be escalated for approval and facilitate the approval process
• Maintain awareness of current trends in Workday Reporting and best practices
• Continuously improve end-to-end reporting processes
• Other duties as assigned

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in an office setting.  While performing the duties of this job, the employee is regularly required to talk and hear. This role routinely and frequently uses a desk and standard office equipment such as computers, phones, and photocopiers with repetitive motion. 
• This position requires approximately 0% to 5% travel

SUPERVISION:

• None

PURPOSE AND SCOPE:

The Sr Analyst, People Analytics will act as an internal consultant to HR Leadership, HR Business Partners, Business leaders, and other key stakeholders regarding the implications of workforce analytics & insights.  The incumbent will build strong internal customer relationships with stakeholders to define and understand strategic objectives and develop meaningful and actionable analytical solutions to drive workforce decisions.

A core purpose of the role is to answer business questions and provide solutions through the use of people data, advanced analytics techniques and tools. The ideal candidate is a person with practical broad-based experience in business analysis.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Consult and partner with HR and business colleagues to identify opportunities to use people data to improve business results.
• Develop and execute ad hoc and in-depth analyses. Work with different stakeholders to understand the business question to be answered through analytics; define, interpret, and clarify scope of problems/issues and necessary data needs and analyses to be performed. Once the scope and approach are defined, perform analytics that helps the stakeholders make informed business decisions.
• Develop and deliver compelling presentations using data, graphics, and effective storytelling to communicate insights and implications for decision making.  Translate findings into succinct, actionable business insights.
• Use analytical reasoning to proactively identify problems and develop hypotheses and recommend analytics solutions that addresses stakeholder's needs.
• Develop predictive models for attrition, high performance, and talent acquisition to enable forward-looking talent management programs and HR investment.
• Partner with key stakeholders to help drive change management process ensuring sustainability of solutions delivered.
• Advance the use of analytics and statistical thinking across HR; provide coaching and training on use and interpretation of data.
• Partner with other analytical groups throughout the organization to share data and insights and leverage knowledge.
• Monitor industry trend to identify opportunities to adopt leading-edge people analytics solutions. Continuously evolve the best techniques to drive the change required in the organization.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This role will primarily perform management testing over key controls processes in accordance with U.S. GAAP and other relevant finance standards, procedures, and policies.

Responsibilities and Duties: 

• Monitor compliance of processes and procedures with established policies and key controls by performing audits over specific financial and operational areas of focus.
• Perform assessments and testing for SOX controls and project review testing.
• Gather supporting documents for quarterly Corporate submissions.
• Develop and improve process documentation and annual update of SOX process narratives.
• Maintain intranet site and documentations related to finance controls.
• Support the review and development of processes and key controls for significant risk areas.
• Contribute expertise and recommendations in developing and documenting remediation plans to address review findings.
• Support the Team Lead in conducting training and knowledge transfer for new hires.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Employee and Org Communications

1. Develop and implement comprehensive communication plans for People-related programs and initiatives through different channels (email, employee portal, print, and other communication platforms) as aligned with the overall HR goals and organizational objectives.
2. Partner with the various HR units and departments in developing and ensuring that the communication strategies, tailored specifically to their business needs, are carried out timely and accordingly.
3. Manage communications governance and signoff processes and provide reports and recommendations on the performance of HR communications initiatives and programs.
4. Lead the content management of various HR communication platforms (Email, Digital, Print, etc.)
5. Provide support to digital projects through various change Management initiatives/programs.
6. Develop and implement crisis communication plans to ensure timely, transparent, and accurate information dissemination during challenging situations.

Writing and Creatives

1. Lead the conceptualization and creation of engaging HR Communication materials such as but not limited to: content writing, scriptwriting, artwork creation, photo and video editing, announcement layouts, and animation.

Management of Communication Platforms

1. Oversee and manage various communication platforms, ensuring that they are effectively utilized (social media platforms, email, Facebook workplace, etc.)
2. Regularly measure and evaluate the effectiveness of various communication platforms

Employer Branding 

1. Collaborate closely with the Talent attraction team in developing and implementing communication strategies that amplify the employer brand, making the organization an employer of choice.
2. Support the implementation of the identified employer brand strategies and programs, which include social media campaigns, talent community management, and brand ambassador programs.
3. Develop engaging and targeted content that highlights the company's culture, values, and people.

Employee Engagement

1. Assist in the conceptualization, design, and effective implementation of the organization’s culture and engagement strategy.
2. Collaborate closely with the other HR and cross-functional teams in the effective and timely implementation of various engagement initiatives across the organization, such as but not limited to thematic events, social activities, company anniversaries, health & wellness programs, workshops, webinars, etc. 
3. Assist in managing employee recognition programs to celebrate achievements and milestones.

Other Tasks

1. Ensure proper documentation and reporting for all communication and engagement-related initiatives.
2. Stay updated on emerging employee engagement and communication trends to continuously enhance the efficiency of programs and channels.
3. Perform other activities and projects that may be assigned by immediate superior.