After introducing a new Contract Lifecycle Management Tool we are looking for a new colleague that helps with the digitalization of contracts. 

You will need to get familiar with our contract structures in order to feed and review key information into the tool. 

We are seeking a highly competent Technical Sales Specialist to join our organization in Makati, Philippines. This critical role demands a professional who can effectively drive sales growth by leveraging technical expertise and sales acumen to provide tailored solutions to our clients.

• Establish and maintain professional relationships with clients, comprehensively understanding their technical requirements and business objectives
• Execute product demonstrations and presentations with precision to effectively showcase our solutions
• Collaborate closely with the engineering team to develop customized solutions that meet specific client requirements
• Conduct thorough analysis of market trends and competitor activities to identify strategic sales opportunities
• Prepare and deliver technically accurate and professionally crafted proposals, quotations, and contracts
• Provide comprehensive pre-sales and post-sales technical support to ensure optimal customer satisfaction
• Consistently meet or exceed assigned sales targets and performance metrics
• Maintain current knowledge of industry developments and emerging technologies through continuous learning and professional development
• Represent the company at trade shows, conferences, and other industry events to promote our products and services with utmost professionalism

Primary Responsibilities

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined target areas.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Division Manager and Sales Manager.
   

Our Sales Operation team works on a set of business activities, processes and tools that help Carousell’s sales organisation run efficiently and helps them to execute on overall business strategies and objectives.

We are looking to hire a Sales Operations Business Partner to support our regional sales teams in key markets of Singapore, Malaysia, Hong Kong, Philippines and Taiwan. 

This role will report to the Business Strategy & Operations Senior Manager:

You will:

• Act as a key business partner to your allocated sales team and market for Sales Operations related activities and analyses.

• Support business needs around reporting, contracting, invoicing, analysis, working with Sales, Regional finance and other sales operations team members 

• Maintenance of customer/partner master data, including account attributes, legal agreements and CRM account hierarchy data for the relevant business team(s)

• Manage systems interfaces related to sales reporting, commissions, data processing, customer master data and territory management for the relevant business team(s)

• Provide training on sales support systems, tools and processes to all sales users.

• Facilitate thorough onboarding programs for new sales team members, furnishing them with essential tools and knowledge for successful integration

• Participate in sales strategy discussions and help gather organisational information for the preparation of new process & tool implementations.

The role is responsible for coordinating, managing, and uploading content to our corporate WordPress website. This role focuses on ensuring all content aligns with our branding and quality standards. The ideal candidate will have strong organizational skills, basic design proficiency, and a solid understanding of WordPress, HTML, and CSS. While content creation is not required, the role will require close collaboration with writers, designers, and developers to maintain an engaging and visually appealing website.

• Upload and organize content in WordPress, ensuring proper formatting, layout, and structure.
• Manage content updates, revisions, and page publication schedules to align with business priorities.
• Optimize images and multimedia for the web, maintaining quality and performance standards.
• Review all uploaded content for accuracy, consistency, and adherence to brand guidelines.
• Perform cross-browser and device testing to ensure content displays correctly.
• Verify accessibility and usability compliance (e.g., WCAG).
• Work closely with writers, designers, and marketing teams to coordinate content delivery and approval processes.
• Communicate with developers to troubleshoot and resolve any WordPress-related issues.
• Use basic design tools like Photoshop (or similar) to resize, crop, and optimize images for use on the site.
• Adjust layout or styling using HTML and CSS to enhance page aesthetics when necessary.
• Update menus, widgets, and other navigational elements in WordPress.
• Ensure plugins and themes are up-to-date and functioning properly in collaboration with technical teams.
• Maintain SOP of current processes and incorporate documentation updates as required
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
• Contribute specialized expertise and provide key updates to manager on project status
• Escalate issues and recommend resolutions and alternatives to manager

The role is responsible to provide marketing support on marketing campaigns and materials that differentiate AECOM, showcase the breadth and depth of the company’s capabilities, celebrate the people and projects, and help raise the profile and brand recognition of the company with existing and potential clients and broader external market.

• Create, edit, and format marketing and communications materials including collaterals and client presentations for internal and external audiences
• Provide clear recommendations / optimizations based on data to inform future strategic marketing campaigns
• Create capability statements and source project imagery and ensure alignment with AECOM brand guidelines
• Support in reporting needs and coordination and management of digital files
• Maintain the calendar of events for all major industry associations and ensure proper coordination of external and internal events
• Interpret / translate data to provide insights and key trends on global campaign performance, adapting for business stakeholders.
• Present data-driven insight reports on campaigns run by Global Business Line Marketing Directors to demonstrate impact against objectives in AECOM’s standardized format.
• Maintain relevant SharePoint material
• Create and maintain client databases and mailing
• Support meeting set-up through occasional minute taking and follow-up for key client and internal meetings
• Collaborate with Digital Media Adviser in drafting social media posts
• Support key projects and initiatives and stakeholder coordination
• Maintain SOP of current processes and incorporate documentation updates as required
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
• Contribute specialized expertise and provide key updates to manager on project status
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions and alternatives to manager
• May support junior members of the team in addressing routine issues

The Client Care Support will be part of our extraordinary client support team where you will be responsible for supporting card holders’ needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is located in Pasay, NCR, Philippines.

SPECIFIC RESPONSIBILITIES WILL INCLUDE
Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
Actively listen and probe to figure out nature of each call and determine the appropriate actions to complete the call.
Multi-task across several computer programs to respond to customer inquiries.
Utilize all tools to properly support, action and document all related questions and needs.
Accurately update and maintain cardholder data in appropriate databases.
Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
Manage sensitive data
Maintain confidentiality
Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.
Willing to Work On-site
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Prepares proposals/contracts, follow-up for assigned accounts an industries
• Prepares and submits regular or special reports as may be required by the Director of Commercial Sales
• Promptly disseminates information of general interest to all Sales personnel.
• Performs other duties as may be assigned from time to time.

We have an exciting opportunity within the Avaloq Marketing & Communications team. Join us and work with our international team of diverse, driven and highly skilled financial and technology marketers who are focused on supporting our clients, prospects, partners and industry to understand Avaloq’s complex, market leading and innovative solutions.

We are seeking a detail-oriented Marketing Operations Specialist to join our team. In this role, you will research and qualify inbound leads, implement ABM campaigns, and report on overall team activities to maximize our contribution to business objectives.

The ideal candidate has experience with marketing and sales qualification processes, strong analytical and reporting skills and the ability to take ownership with attention to detail. Bonus points if they are familiar with marketing automation tools and CRM systems.

Your key tasks

• Reach out to inbound leads to qualify them, collaborate with Sales to align on follow-ups
• Research new leads using tools like LinkedIn Sales Navigator, based on Sales’ requirements on ideal prospect personas
• Use HubSpot to manage lead information, segment leads, track activity, maintain database hygiene and ensure data accuracy throughout the marketing and sales processes
• Implement ABM campaigns using a variety of channels
• Monitor and report on all marketing & communication activities, identifying areas of improvement

• Develop and maintain knowledge of market trends, competition offers and customer needs.
• Strategizes each account and respective plans of action.
• Prospecting new accounts and follow the sales process through to convert into ‘producing’ accounts.
• Prepares proposals/contracts, follow-up for assigned accounts and industries

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Technology Implementation Specialist plays a crucial role in supporting Boldr’s client implementations by identifying, deploying, and optimizing AI & Technology solutions across both internal and client projects. You will manage a portfolio of initiatives across three key focus areas: internal AI opportunity identification, technology readiness assessments for clients, and end-to-end solution deployment. This is an impactful role where you will work on a mix of technical and consultative tasks, from conducting AI-readiness assessments to hands-on system deployment and integration. You’ll work cross-functionally with clients and internal teams to ensure a smooth implementation tailored to each unique environment.

WHY DO WE WANT YOU

We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldr’s offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve our Purpose by sharing your unique talents, embodying our values, and providing exceptional client service.

WHAT WILL YOU DO

• Internal Solution Development
• Identify and prioritize opportunities for AI and Automation solutions within Boldr’s internal operations, focusing on teams such as Talent Acquisition, HR/People, and Finance.
• Lead the end-to-end process of researching, deploying, and optimizing solutions that enhance internal workflows and efficiency.
• Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment.
• Readiness Assessments for Clients
• Conduct technology readiness evaluations by analyzing client problem statements, desired outcomes, and documentation for client suitability.
• Review client SOPs, ticket and volume analysis, and other critical documentation to assess potential areas of impact.
• Provide clients with clear recommendations, including alternative solutions (e.g., automation or tool optimization), to maximize their outcomes.
• Solution Deployment for Clients
• Support AI-ready / technology-ready clients through the complete implementation of chosen tools and solutions tailored to their specific needs.
• Configure and deploy a variety of systems, whether embedded in client CRMs (e.g., Zendesk, Gorgias) or external AI platforms (e.g., Forethought, Kodif, PixieBrix).
• Own the client journey from initial setup to full deployment, ensuring a seamless transition and client satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker with keen attention to detail
• Passionate about client satisfaction and innovative technology

YOU HAVE…

• A Bachelor’s Degree in a relevant field or equivalent experience.
• 3+ years of experience in implementations, project management, or technology / AI solution deployment.
• Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
• Technical expertise, including proficiency with APIs, scripting, and integrating technology solutions into various systems.
• Familiarity with project management and CRM tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix).
• Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
• Project management certification (e.g., PMP) is a plus

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Team

Join our team as a Talent Acquisition Specialist where your knack for refining recruitment strategies will play a pivotal role in shaping our workforce. You'll be the bridge between management and potential hires, utilizing a blend of traditional and innovative methods to connect with top talent and elevate our presence within the local community. With a focus on the perpetual enhancement of our practices, you'll be part of a friendly and supportive global team experiencing dynamic expansion, particularly in our Manila office, offering ample opportunities for professional development.

Key tasks

• Implement multi-channel sourcing strategies to identify and engage both passive and active candidates successfully. Create and manage talent pools for various roles and harness the power of social media and professional networks for targeted outreach. Work closely with hiring managers to align sourcing efforts with specific role requirements.
• Analyze hiring trends to refine recruitment strategies in line with industry standards. Craft job postings that draw a diverse range of applicants and tailor recruitment approaches for various roles and departments. Work with fellow HR professionals to enhance the hiring process and use data-driven insights to continuously improve recruitment methods.
• Negotiate salary and benefits with candidates in the final stages of the recruitment process and ensure that offers are aligned with company policies. Keep candidates informed about their application status and any offer details. Address any concerns or queries candidates may have related to offers.
• Establish and foster robust relationships with internal stakeholders to thoroughly understand their hiring needs. Gather and incorporate feedback on recruitment processes to improve candidate experiences. Conduct regular meetings with hiring managers to proficiently monitor and progress recruitment activities.
• Develop strategic employer branding initiatives that highlight the company as a preferred employer. Engage in job fairs and recruitment events to strengthen company presence. Monitor and report on the success of these branding efforts.

Job Brief:

The Tax Compliance Specialist is responsible for performing simple to moderately complex Tax activities. The role contributes to the income tax reporting and compliance of AECOM and its Subsidiaries with the IRS/State regulations focusing on the preparation and filing of U.S. federal and state income tax returns and calculation of tax adjustments for provision. The role performs analytical processes under the moderate guidance of senior team members.

Responsibilities & Duties

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

Company Intetics is looking for a Data Entry Specialist.

The responsibilities include entering data on road traffic incidents into the client platform. The operator will work through the platform interface, creating incident charts based on predefined rules and criteria.

Accurate data entry of incidents into the system.

Creating incident charts based on predefined rules.

Ensuring the accuracy and completeness of the entered information.

Adhering to data entry procedures and established work standards.

Work Conditions:

• Work is organized in shifts.
• Work schedule:

You can work at a time convenient for you from this list.

Shift-based work:

Night shift from 1am to 9am

Candidate Requirements:

• Attention to detail and the ability to work with large volumes of data.
• Basic computer skills and experience with data entry.
• Ability to follow instructions and work in compliance with clear rules.
• Responsibility and adherence to the work schedule.
• English upper-intermediate+.

Summary

The role will be supporting the day-to-day payroll services for the assigned region (Canada) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

Roles and Responsibilities:

• Perform simple to complicated payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Maintain payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Analyze and escalate (if needed), any identified issues and concerns to the Team Lead for timely resolution.
• Perform simple to complicated tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on data gathering assigned SOX audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.
• Assist with the induction of new staff including detailed briefing on payroll forms and processes.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Provide accurate and timely payroll information and reports to stakeholders as needed
• Monitor and respond to Employee Centre support simple to complicated requests related to pertains to Payroll Services

We are looking for a qualified SEO and Web Development Specialist role to join our growing team. You will be responsible to enhance the website’s visibility on search engines, ultimately driving organic traffic and improving online presence. This role involves overseeing both the technical and content aspects of SEO, including keyword research, optimisation, link-building strategies, and performance analysis. 

As an SEO and Web Development Specialist, you will be responsible for:

• Lead the ideation, execution, and optimisation of SEO strategies and campaigns to improve organic search performance
• Implement and monitor on-page and off-page SEO techniques, ensuring best practices for website health and performance
• Manage and optimise Google Business Profiles for enhanced local search visibility
• Utilise tools like SEMRush, Google Search Console, Google Analytics and Screaming Frog for keyword research, technical audits, competitive analysis, and reporting
• Work within CMS platforms, with a preference for NUXT, to make content adjustments and support SEO and development efforts
• Use development skills to make front-end and back-end adjustments, ensuring websites are optimised for performance and user experience
• Configure, test, and troubleshoot tracking solutions using Google Tag Manager to support analytics and marketing campaigns
• Implement and maintain schema markup and structured data to enhance search engine understanding and improve SERP visibility
• Work with Google Analytics and other analytics tools to track performance, analyse data, and deliver actionable insights
• Support integration and reporting across platforms, including Google Ads, Bing Ads, and Facebook Ads, to ensure cohesive marketing strategies
• Create and deliver detailed reports on SEO performance, website traffic, and campaign outcomes, including actionable recommendations for improvement
• Identify and resolve technical SEO, tagging, or tracking issues autonomously with minimal supervision
• Utilise JIRA and Confluence for task management, documentation, and team collaboration to ensure project goals are met efficiently

Qualifications

To succeed in this role, you must have:

• A minimum of 3 years of experience combining technical, analytical, and creative skills to effectively optimise websites and develop user-friendly, search engine-friendly web platforms
• Proficient in conducting thorough keyword research and utilizing tools such as Google Keyword Planner, Ahrefs, and SEMrush to identify high-value keywords
• Knowledgeable in optimizing key elements, including title tags, meta descriptions, headings, content, and images, for better search engine visibility
• Understanding of website architecture, schema markup, robots.txt, XML sitemaps, and methods to enhance site speed, mobile-friendliness, and security (SSL)
• Skilled in using tools like Google Analytics, Google Search Console, and other SEO reporting platforms to monitor website performance and analyze data
• Capable of analyzing competitors' SEO strategies to identify gaps and opportunities for improvement
• Experience with NUXT or similar frameworks is a significant advantage
• Familiarity with JavaScript frameworks and the ability to debug front-end issues
• Understanding of UX (User Experience) and CRO (Conversion Rate Optimisation) principles to enhance SEO and website functionality
• Experience managing campaigns on platforms such as Google Ads, Bing Ads, and Facebook Ads is a plus
• Ability to ensure accuracy in tagging, tracking implementations, and executing campaigns
• Proven experience working autonomously with a strong drive to meet deadlines

WORKING LOCATION AND REQUIREMENTS

This role works in a WORK-FROM-HOME SETUP and in order to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

• conducive home office (free from noise and distraction)
• main internet: wired internet of at least 100mbps
• reliable back up internet: at least 20mbps speed

Reporting to Senior Sales Manager, responsibilities and essential job functions include but are not limited to the following:

• Achieve targeted sales goals through effective client outreach and relationship building.
• Develop and maintain a pipeline of business leads, conducting regular site inspections and client meetings.
• Manage key accounts, including contracting, profile updates, and contract renewals.
• Monitor market trends, competitor strategies, and industry developments to maintain a competitive edge.
• Maximize revenue by up-selling and cross-selling hotel facilities and services.
• Negotiate contracts to secure optimal rates and terms for the hotel.
• Collaborate with internal departments to ensure seamless service delivery and address client needs.
• Represent the hotel at industry events and community functions to enhance visibility and network.
• Develop and execute targeted marketing campaigns in conjunction with the Public Relations department.
• Lead and mentor the Sales team, fostering a high-performance culture.

This role will be responsible for performing the end-to-end processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
• Assigned invoices may range from moderately complex to complex transactions.
• Update client billing information and instructions and billing rates.
• Gather and review backup documentations for billing purposes.
• Perform revenue recalculation steps in Oracle.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and/or clients.
• Perform varied simple periodic and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.
• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
• May support Team Lead in data gathering and report generation.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform transition-related activities such as process training & desktop procedures creation.
• Support selected simple process improvement initiatives to streamline processes.

The role will be supporting the day-to-day payroll services for the assigned region (ANZ) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities. 

Roles and Responsibilities:

•    Accurately and timely perform assigned activities in support to the payroll services.
•    Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
•    Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
•    Maintenance of payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
•    Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations. 
•    Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
•    Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
•    Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
•    Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues. 
•    Participate on assigned audit-related activities.
•    Support selected simple process improvement initiatives to streamline processes.
•    Assistance with the induction of new staff including detailed briefing on payroll forms and processes. 
•    Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars 
•    Providing accurate and timely payroll information and reports to stakeholders as needed 
•    Monitor and respond to Employee Centre support requests as it pertains to Payroll Services

Remote Sales Representative, will take the initiative to locate and contact the customer, using persuasive techniques and excellent interpersonal skills to negotiate and secure sales. Will focus on developing each client relationship to foster opportunities for future business.

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

The role is part of the Global Mobility Team in Manila which is responsible for delivering first-rate support and administrative services to AECOM employees identified for international assignments. The role involves working on medium to high complexity tasks focused on vendor management, assignment management, tax, and immigration, in compliance with service level agreements, policies, governance, and performance targets.

Responsibilities & Duties

• Generate cost estimates and assignment letters across all phases
• Prepare and consolidate specific reports for all supported regions, including termination reporting and immigration initiations through AssignmentPro, ServiceNow, and Workday
• Initiate all vendor related services
• Prepare and coordinate all invoice related activities
• Collaborate, coordinate, and consult with GM Leads and other internal teams including Payroll, Finance, and Tax Teams
• Process and maintain data for all mobility related tools, following standard protocols for electronic personnel file management and document storage and ensuring that confidentiality is always maintained
• Ensure adherence to audit and regulatory requirements both internal and external (e.g. GDPR, AECOM Privacy Policy and SOX) for compliance and risk mitigation
• Support team members in addressing routine issues within the assigned processes; ensure that cases are handled in a timely and accurate manner. Transfer and escalate cases when appropriate, following specified guidelines.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager

Role Purpose:

To provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
• Be able to respond across all products, but become an expert in at least one area
• Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes
• Maintain open and transparent communication within the team
• Proactively escalate any issues that would affect the customer experience
• Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
• Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
• Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
• Perform any other duties as assigned and required.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• At least 3 years of working experience in Technical Support is required
• Excellent English communication skills
• Willingness to learn about how networks and IT technology behave and operate
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.