Total 1,208 sales support specialist job vacancies in makati metro manila

Video Specialist

Location: Manila, Philippines

Company: Elogio Asia is a leading distributor in the medical aesthetics industry specialising in cutting-edge laser technologies and injectable products.

Job Overview:

As a Video Specialist, you will be responsible for capturing high-quality videos for various marketing materials, e-commerce platforms, and promotional campaigns. Your role is crucial in presenting the company and those involved in the video (products and talents) in the most appealing and professional manner to attract customers and drive sales. As this role is part of the media team with APAC subsidiaries, travelling and working in a multi-cultural team is to be expected.

Key Responsibilities:

- Responsible for planning, filming, and editing videos & still images

- Participate/Lead storyboarding and shoot conceptualisation for a variety of projects including but not limited to Events Coverage, Promotional Video and Social Media Videos

- Create content for social media, corporate functions and other business needs.

- Utilise up-to-date knowledge of product trends and photography/imaging technology to enhance product video/photo presentation.

- Knowledge in AV to actively work with external vendors to synchronise livefeed during events

- Help out with events, meetings and functions as and when appropriate.

- Experience in graphic content creation is a plus.

- Additional ad-hoc tasks are provided by the company.

Requirements:

1. A general passion and interest in film and video editing

2. An aesthetic eye for digital media & medical aesthetic trends

3. Be able to do photo taking and video filming

4. Be proficient with operating video cameras, lighting, audio & other equipment to capture footage.

5. Proficient with Adobe Illustrator, Photoshop, Premiere Pro, or other graphic designing and video editing software

6. Familiar with managing digital channels such as Facebook & Instagram

7. Driven, hardworking and pro-active

8. Must be able to travel

9. Based in Makati Office

Interested applicants please include your portfolio and show reel in your application. Thank you.

視訊專家

地點：菲律賓馬尼拉

公司： Elogio Asia 是醫療美容行業領先的經銷商，專注於尖端雷射技術和注射產品。

職位概述：

作為視訊專家，您將負責為各種行銷材料、電子商務平台和促銷活動捕捉高品質影片。您的角色對於以最具吸引力和專業的方式展示公司和影片中的人員（產品和人才）以吸引客戶並推動銷售至關重要。由於該職位是亞太地區子公司媒體團隊的一部分，因此需要在多元文化團隊中出差和工作。

主要職責：

- 負責策劃、拍攝、編輯影片和靜態影像

- 參與/領導各種項目的故事板和拍攝概念化，包括但不限於活動報導、宣傳視頻和社交媒體視頻

- 為社群媒體、公司職能和其他業務需求創建內容。

- 利用最新的產品趨勢知識和攝影/成像技術來增強產品影片/照片展示。

- 具備 AV 知識，能夠積極與外部供應商合作，在活動期間同步直播

- 在適當的時候協助舉辦活動、會議和活動。

- 有圖形內容創作經驗者佳。

- 公司提供額外的臨時任務。

要求：

1. 對電影和影片編輯的普遍熱情和興趣

2. 數位媒體與醫學美學趨勢的美學眼光

3. 能夠進行拍照及影片拍攝

4. 熟練操作攝影機、燈光、音響等設備進行拍攝。

5. 熟練使用Adobe Illustrator、Photoshop、Premiere Pro等圖形設計及影片編輯軟體

6. 熟悉管理Facebook & Instagram等數位管道

7. 吃苦耐勞，積極主動

8.必須能夠出差

9. 駐馬卡蒂辦事處

有興趣的申請者請在申請中附上您的作品集和展示捲軸。謝謝。

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

Position Summary

The Customer Service Representative (CSR) is responsible for delivering world-class customer support to both external and internal customers during escalated inquiries. This role involves managing customer interactions regarding products, services, and policies while ensuring compliance with internal processes and upholding the highest standards of customer service for DGL.

Key Responsibilities

1. Customer Support
• Handle customer inquiries regarding products, services, and policies through the toll-free line or email.
• Act as a point of contact (POC) to address policy, product, and processing questions from internal and external customers.
2. Training and Coaching
• Assist with training and coaching internal teams as needed to enhance customer service efficiency.
3. Complaint Resolution
• Respond proactively to customer complaints or product flaws identified through the product review process.
4. Process Improvement
• Identify and recommend improvements to daily operations within the department and across teams.
5. Administrative Tasks
• Complete additional responsibilities as assigned by the management team.

Work Hours

• Schedule: Monday to Friday, 9:30 AM - 6:00 PM (EST).

Required Skills and Qualifications

• Previous experience in customer service.
• Proficiency with:
• Microsoft Outlook, Word, and Excel
• AWS Connect
• Freshdesk
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Specialist to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• PPC campaigns and keyword research.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Marketing Specialist keeps their eyes on marketing trends and works with companies to create advertising campaigns, pricing strategies based on demographic data, and targeting specific customer demographics. A marketing specialist should be a competent professional who is able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics. The goal is to deliver effective marketing programs that will help our reputation and growth.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic.

WHAT WILL YOU DO

• Leverage data analytics to assess the performance of marketing campaigns and provide actionable insights. Use this data to support decision-making within the marketing team and to align marketing activities with broader revenue objectives.
• Perform research, analyses, and testing with a variety of tools to gain insights and shape marketing strategy
• Collaborate with team members to optimize automation and lead-nurturing process through email, content, events, and social channels
• Assist in the execution of marketing plans to reach audiences through targeted channels
• Create and distribute monthly reports on critical metrics for lead generation, content creation, website traffic, and other KPIs
• Assist marketing manager in the development and execution of campaigns, including content creation, new product launches, social media, upselling, cross-selling, and sales enablement
• Assist marketing managers in managing integrated marketing campaigns across offline and online tactics
• Provide recommendations for future strategic initiatives through competitive and financial analysis
• Conduct market research to find answers about consumer requirements, habits, and trends
• Translate complex data and analytical models into insights that can be used to develop marketing strategies
• Brainstorm and develop ideas for creative marketing campaigns
• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
• Planned and executed initiatives to reach the target audience through appropriate channels (social media, e-mail, etc.)
• Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
• Liaise with all concerned parties to guarantee adequate planning, execution, and monitoring of marketing activities
• Stay up to date with Market and online trends relevant to the brand to ensure campaigns and promotions are relevant within each market
• Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• A critical thinker with an eye for even the most minute of details
• Passionate about the client experience 
• Strategic thinker who can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

YOU HAVE…

• Previous working experience as a Marketing Specialist for 4 years
• Bachelor's Degree in marketing, communications, or a similar relevant field
• In-depth knowledge of traditional and digital marketing and market research methods
• Applicable knowledge of marketing data analytics and tools
• Hands-on experience with marketing software (Adobe Creative Suite & CRM(HubSpot is preferred)) and applications (Google Analytics,Social media business account management ,Graphic design software is a plus - Adobe, Canva, etc)
• Outstanding communication, interpersonal, and presentation skills
• Excellent organizational and time management skills

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

Position: Technical Support Associate

Location: Manila, Philippines

About LRN

Do you want to use your support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities.

Your responsibilities will include:

• Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Collaborate with peers to discuss unique solutions and to document them.
• Perform other duties as assigned.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational
• relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• Extensive experience in supporting enterprise customers based in US and Europe.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems
• Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
• Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
• This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
• An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
• Ability to consistently spot and report issues before they reach a point of becoming critical.
• A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
• Must have an inherent attention to detail.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Reporting Line

• Senior LMS Engagement Manager

Primary Responsibilities    

• Works with the global training team and business IT team in rolling out global training products across the affiliates
• Assists with the ad-hoc projects from the business IT team
• Collaborates with other teams including external vendors to ensure quick resolution of the user problems
• Provides end to end solution for cases raised by the affiliates
• Provides knowledge and expertise (Subject Matter Expert) about the process and functionality of the business application.
• Trains and gives support to end users of the business application
• Conducts incident evaluation, replication of issue, gather essential information and include checking and trouble-shooting steps when escalating to other teams.
• Prepares weekly and/or monthly reports to Management and/or Stakeholders on summary of application activities, highlights and statistics

Specific Responsibilities   

• Performs the tasks in rolling out global training product in the business application
• Recommends solutions in implementing training products and ad-hoc projects
• Review of ticket life cycle, follow up to end-users or technical team whenever necessary
• Monitoring and tracking of cases for appropriate escalation and follow-up and update end-users
• Keep track of known solutions, establish and develop application knowledge database and use findings to reply to end-users
• Keep track of business operations documentations to ensure clear identification of business issues
• Provides assistance to team member’s questions and problems, and reviews team member’s work for quality and guideline compliance
• Documents resolutions, create work instructions and identify feature improvement on the application or on the process to improve customer satisfaction
• Participates on business application’s meetings and trainings

Neo Group is recruiting on behalf of our esteemed partner in the iGaming industry, and we’re on the hunt for a dynamic Social Media Marketing Specialist!

Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Sales Executive you will be responsible for:

• Generating sales via phone, sms and email while providing an excellent level of service
• Establish rapport with potential clients and identify their needs and pitch them the appropriate conveyancing service
• Manage and maintain a pipeline of leads and opportunities
• Taking accountability for issue resolution and escalating problems where needed
• Achieving individual KPI targets 
• Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
• Demonstrating you live and breathe our values and behaviors
• Continuously looking for ways to improve the customer experience

Job Title: Integration/Middleware Specialist

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Experience Level: 3-5 years

About the Role

We are seeking a skilled Integration/Middleware Specialist to manage and optimize the integration of systems and applications across our IT infrastructure. In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enable seamless communication between disparate systems, applications, and platforms. You will ensure that integrations are efficient, scalable, and aligned with business goals. The ideal candidate will have experience with integration platforms, middleware technologies, and a strong understanding of software development and system architecture.

Key Responsibilities

• Integration Design and Implementation: Design and develop integration solutions to connect various systems, applications, and services, ensuring efficient data flow and interoperability across the enterprise.
• Middleware Management: Manage and maintain middleware solutions such as ESB (Enterprise Service Bus), message brokers, API gateways, and integration platforms (e.g., MuleSoft, IBM WebSphere, Oracle SOA Suite).
• API Development and Management: Develop and manage RESTful APIs, SOAP web services, and microservices that enable integration between systems, ensuring consistency, scalability, and security.
• Troubleshooting and Optimization: Monitor and troubleshoot integration workflows and middleware platforms. Identify bottlenecks or inefficiencies and implement solutions to optimize performance and reliability.
• Collaboration with IT and Business Teams: Work closely with developers, architects, business analysts, and stakeholders to understand integration requirements and deliver high-quality solutions.
• Documentation and Reporting: Create and maintain technical documentation for integration processes, middleware configurations, and API documentation. Provide regular updates and reports on integration projects and system health.
• Security and Compliance: Ensure that integration solutions adhere to security best practices, including data encryption, access controls, and compliance with relevant regulations.
• Continuous Improvement: Stay updated on new integration technologies, middleware solutions, and industry trends to continuously enhance the organization’s integration capabilities.

Qualifications

• Experience: 3-5 years of experience in integration development, middleware management, or API development.
• Technical Skills:
• Proficiency with integration platforms (e.g., MuleSoft, TIBCO, IBM WebSphere, Oracle SOA Suite).
• Strong experience with API development and management (REST, SOAP, microservices).
• Familiarity with messaging systems (e.g., Kafka, JMS, RabbitMQ) and middleware technologies.
• Knowledge of programming languages such as Java, Python, or JavaScript for custom integration development.
• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Certifications (preferred): MuleSoft Certified Developer, Oracle SOA Suite, or other relevant integration or middleware certifications.

Key Competencies

• Strong problem-solving and analytical skills with the ability to diagnose complex integration issues.
• Excellent communication skills to collaborate effectively with technical and non-technical teams.
• Ability to design and implement scalable, reliable, and secure integration solutions.
• Strong attention to detail with a focus on system performance, data accuracy, and security.
• Ability to work in a fast-paced, dynamic environment while managing multiple integration projects.

Join us to be a part of our innovative team, where you’ll play a critical role in ensuring seamless integration across systems, applications, and platforms. This is a unique opportunity to work on cutting-edge integration technologies and drive business efficiency.

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The Executive Support Administrator directly supports the Director of Financial Operations, and the Sales & Bids team while assisting with other office administrative responsibilities, as needed. The Exec Support Administrator role will include providing support to our managers and employees, assisting in daily office needs, and managing general administrative activities. The Exec Support Administrator's responsibilities include coordinating travel and meeting arrangements, preparing PowerPoint presentations, and maintaining appropriate filing systems. The person in this role will possess excellent oral and written communication skills and be able to organize their work using tools, such as MS Office.  

Responsibilities:

• Provide routine administrative support such as diary management, including monitoring time-sensitive responses and/or deadlines that require follow-up 
• Global travel coordination including visa applications, flights, accommodation, and airport transfers 
• Coordinate and support offsite meetings including caterers, team dinners and team-building activities  
• Process expenses, and purchase orders and deal with accounting-related issues  
• Complete ad-hoc projects on an as-needed basis 
• Maintain annual leave roster for the Sales & Bids team  
• Develop strong relationships with the company’s Executive Assistants 
• Ad-hoc: Support the EMEA / APAC VP Executive Assistant as and when required  
• Other administrative duties, as assigned 

About You

Are you an analytical, results-driven leader with a passion for optimizing sales support processes and data management? Do you thrive in a fast-paced date technology environment, where your strategic insights can enable revenue and improve efficiency? Are you skilled at using data to drive decisions and aligning cross-functional teams to meet growth goals?

If your answers are YES – then this is the perfect role for you!

Your Responsibilities

As our Director of Sales Enablement and Strategy, you will be at the forefront of driving operational excellence and enabling our sales teams to thrive in a competitive global market. This strategic leadership role offers you the chance to shape and implement innovative processes, leverage cutting-edge technology, and foster collaboration across diverse teams. With a focus on optimizing workflows, nurturing leads, and delivering actionable data, your contributions will directly impact the organization’s growth and success.

In this role, you will:

• Lead and Inspire: Oversee and develop a high-performing team of 10+ members, fostering a culture of excellence and innovation.
• Enhance Sales Operations: Ensure data quality in Salesforce, streamline workflows from lead to close, and define KPIs to drive performance.
• Support Sales Success: Provide sales teams with resources such as contact research, company briefings, and RFI/RFP support to enhance client engagement.
• Innovate Processes: Continuously assess and improve sales processes, automating tasks and addressing bottlenecks to accelerate deal cycles.
• Drive Strategic Collaboration: Work closely with business development and marketing teams to shape go-to-market strategies and refine lead-nurturing initiatives.
• Deliver Insights: Provide competitive, market, and regulatory intelligence to empower teams and guide decision-making

You will play a key part in providing exceptional customer service through a combination of inbound and outbound calls and email interactions. Your main responsibilities include:

• Providing customers with updates and ensuring they feel confident and comfortable with Aussie throughout their journey.
• Handling complex inquiries and objections, guiding customers and brokers through the various requests managed by our team via calls and emails.
• Processing administrative, financial, and service requests while adhering to our service delivery standards.
• Ensuring compliance with the Quality Assurance framework and maintaining accurate records in Salesforce and the Aussie Funder System.
• Liaising with internal and external stakeholders, including solicitors, financial management services, Bluestone, and product partners.
• Continuously contributing ideas for improving our broker and customer service processes and enhancing the team's overall performance.

Wrist Shared Service Center is looking for a Code Crack Support who will report functionally to the assigned branch and administratively to WSC. This role is designed to assist and collaborate with our buyers and sales representatives.

What you'll be doing:

• Getting request for quotes from Wrist customers.
• Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer’s specification and translating to the Wrist catalogue items.
• Completing the customer’s quotation in coordination with Wrist Sales and Purchase Department. 
• Responsibilities related to maintaining and updating the Wrist product catalogue. 
• Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items). 
• Various procedures connected to our customers' needs and the scope of our service.
• Specific Major Responsibilities 
  • Thorough understanding of customer preferences and item quality in code cracking to Wrist codes 
  • Ensuring correct usage of miscellaneous codes that is linked to the specific vendor based on the item requests. 
  • Review the uploaded quotation if complete and accurate. 
  • Create vendor RFQ ID and add vendors for the items that need to be sourced out to obtain prices 
  • Send requests for vendor RFQ and reminders 
  • Price Preferring 
  • Handle clarification regarding vendor offer.

What we're looking for:

• MUST BE AN EMPLOYEE OF WSC - MANILA
• Graduate from any 4-year course, preferably a Business-related course or equivalent.
• Expert in Microsoft AX12 and SharePoint Systems 
• Background in Marine Stores or Provision is an advantage. 
• Strong analytical background 
• Self-starter who is proactive and thrives in circumstances with high levels of autonomy. 
• Outstanding communication and customer service abilities. 
• Excellent self-management and organizational abilities, aptitude for analysis, and capacity for initiative and execution.
• Ability to work quickly and under pressure from multiple deadlines. 
• Capable of adjusting to a fast-paced, dynamic environment. 
• Dynamic approach to customer service and procedure. 
• Capable of guiding end-users and delivering technical training.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

This is a Business Development role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. The role is responsible for growing the acceptance and usage of Cybersource in Philippines, targeting net new merchants, acquirers and payment service providers as well as other companies accepting or facilitating payments to add them to our growing client portfolio. The role also requires close collaboration with other Visa teams to offer Visa acceptance solutions for checkout, processing, analytics, fraud, security and other digital solutions.

We are looking for a highly motivated individual whose responsibilities require a combination of sales skills, strategic thinking, persistence, and the ability to build strong client relationships. The successful individual is proactive, results-driven, and has excellent communication and negotiation skills. He/she will play a crucial role in driving the company’s revenue growth by acquiring new clients and expanding the company’s market presence.

What a Senior Manager, Acceptance Sales Executive does at Visa

• Identify prospects, drive pipeline development, manage the sales process, close new business and successful go-live, generating revenue from deals
• Effectively lead revenue generation while meeting strategic business objectives
• Design and execute strategic sales plans and campaigns
• Collaborate with hub team to identify, qualify and progress sales with prospects or cross-sell of other Visa acceptance solutions to new / existing Cybersource clients
• Meet or exceed challenging sales goals
• Actively contribute to the evolving business and product strategy
• Aid in the completion and presentation of RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new products

Why this is important to Visa

Diversifying our revenue streams and capturing new payment flows is a key pillar of Visa’s growth strategy and will be critical to our continued success. CyberSource is a top global priority to support this growth and will be a key driving factor in achieving our goals. As a senior member of the Business Development function, you will play an integral role in identifying and bringing new clients into the Visa ecosystem through providing market leading, innovative, digital payment solutions. This individual contributor role is a critical and frontline role in helping Visa grow and continue to be the no. 1 payments technology company in the world.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office at least three days a week.

• Ensures that all necessary information and documents concerning outbound cargoes through the agents, internal / external customer are promptly and accurately disseminated to concerned parties.
• Handles inquires on the departure of vessels with various shipping lines and co-loaders
• In charge of weekly reservation and booking with shipping lines, upon receipt of Job Order from OD
• Prepare TOR for ODS TOM creation ( if required)
• Ensures shipment ID are available in CW1 before vessel’s departure.
• Prepares final proforma Bill of lading for submission to shipping lines and co-loaders on or before vessel’s departure.
• Proofreads or checks if there are data discrepancies between House and Master Bills of Lading
• On-time filling of Manifest ( ACI / AMS / AFR)
• Amends bill of lading of shipping line, co-loaders and agents concerned prior vessel’s arrival at destination
• Sends pre-alert and/or shipping documents to destination office via e-mail or courier service (if required)
• Coordinates trucking and/or brokerage requirement of shipment, if required
• Ensure on time, complete and accurate turnover of documentation, rates (selling & cost) to designated biller. 
• Prepares request for check/payment for freight and other related bills.
• Assists client on their booking requirements and other inquiries related to export shipments.
• Make sure that Official Receipts are uploaded on time
• Ensure to meet the KPI KRA (Productivity, Accuracy, Events Data Quality , speed of invoicing)
• Performs other functions that may be assigned from time to time

Qualification and Experience

• Must possess at least Bachelor Degree in Customs Admin, Logistics/Transportation or equivalent
• Has minimum of three (3) years working experience on Freight Forwarding/Logistics Industry
• Knowledgable in Customs, E2M, manifest preparation
• Possesses strong communication abilities.
• Skilled in using Microsoft Office applications such as Excel
• Availability to work extended hours, if needed.

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:

• Designing, programming, debugging and modifying software enhancements.

• Interacting with product managers and users to define requirements and modifications.

• Participating in software design meetings to determine technical requirements.

• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:

• At least 8 years of working experience (development and support) with Java and SpringBoot

• Willingness to undertake On-Call and Production support responsibilities.

• Payments Knowledge

• Experience working with Apache Tomcat application server or similar

• Experience working on Linux servers

• Knowledge of MS SQL

• Technical skills --Java, API’s (SOAP and REST) , Basics of Microservice , Spring boot.

• front end technologies like –HTML, Java Script, XSL, XML, JSON,

• Swagger Knowledge

• SOAP UI/Postman

• Apache Kafka

• Experience with end-to-end systems development life cycles and standards. Knowledge of financial industry practices, regulations and operations.

• Fluency in sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines.

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass