As our Product Data Specialist, your passion for the details helps us create a great experience for our customers. You are responsible for ensuring that product data is accurate, and you continue to optimize for efficient and scalable ways to maintain that accuracy. You will work closely with our Merchandising, Operations and eCommerce teams and have an opportunity to learn all about the data that is behind our product assortment.

What you’ll do:  

• Data Creation and Enrichment
  • Create SKUs for new products (including those not sold on balsamhill.com sites, such as retail, small parts, replacement parts, wholesale/partner)
  • Assign UPCs to Product SKUs (child)
  • Create and assign Parent Codes (previously called Family Codes) for Décor
  • Create seed records in our Product Information Management system (PIM)
  • Give final approval that a product has been appropriately enriched in PIM and is ready to be sent to selling channels and/or localized
  • Work closely with the Product Data Steward and cross-functional partners to identify additional ways in which your efforts can support the efficient, scalable management of accurate product data
• Data Accuracy and Improvements
  • Work with cross-functional teams to audit the sites for data accuracy prior to each Peak season
  • Identify common themes causing data inaccuracy and partner with the Product Data Steward to determine how to prevent issues in the future
  • Review customer feedback to identify opportunities to improve our data clarity, accuracy and completeness to improve the customer experience
• Other Duties and Responsibilities
  • Perform other duties that may be assigned from time to time.

What you bring to the table:  

• Experience: 2-3 years of experience working with product data, Product Information Management (PIM) systems, or in other non-relational hierarchical database models.
• Tool proficiency: Must be an intermediate to advanced user of Excel.
• Experience in data auditing and quality assurance
• Ability to identify data discrepancies and implement corrective measures
• Strong critical thinking skills to enhance data clarity and accuracy
• Attention to detail and well-organized
• Collaborative and a proactive, team-oriented communicator

Nice to have:

• Strong critical thinking skills to enhance data clarity and accuracy.
• Experience in data enrichment and management projects
• Experience working in Contentserv
• Experience working with Atlassian products, including Jira/Confluence

Location: The Product Data Specialist position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Other Requirements: Updated resume and Letter of Intent

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Position: Web Solution Engineer

Work Hours (Client): Mondays to Fridays, EST

Pay Range: $1200 - $1800/month 

Location: Fully Remote

Responsibilities

• Assess current technology used and develop steps and processes to improve
• Work alongside account management, operations, customer service and data teams to monitor product performance and resolve bugs/issues
• Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input and requests back to the Product and Engineering teams
• Provide ongoing education and technical assistance to internal teams and OpenBorder merchants
• Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partner

• 2+ years experience in project management & engineering
• 2+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
• BS/Master’s degree in Computer Science or another technical field
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• Firm understanding of systems integration concepts and API implementation
• Strong understanding of go-to-market strategies and sales enablement needs is a plus
• Established problem-solving skills and troubleshooting abilities
• 1+ previous experience in eCommerce and Logistics/Operations environment is key
• Knowledge on Shopify and other eCommerce solutions is key
• Ability to multitask and work well under deadlines in a fast paced environment

Specific Duties and Responsibilities:

1. Maintains existing sales accounts and assists the department in forecasting and achieving the sales budget. 

2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients. 

3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems. 

4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts. 

5. Ensures that all accounts in her areas are secured with proper credit 
recommendations; gives price quotations according to the given range/limit.

6. Monitors the flow of sales operations in every customer – from sales ordering to delivery. 

7. Takes charge of the collection of receivables and counter receipt of sales invoices and delivery receipts.

8. Responsible to monitor Sika products handled by distributors and customers to ensure efficient inventory management and proper storage of Sika products. 

9. Adheres to the SPI established Quality and Environmental Management Systems and Quality Policy.

10. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

11. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy. 

12. Ensures that the Quality and Environmental Management System is understood. 
 

 13. Ensures that all operating standards are adheres at all times.
 

14. Strictly complies with company policies, systems and procedures, work rules and regulations.

15. Performs other responsibilities that may be assigned from time to time by the immediate superior. 

LOOKING FOR FILIPINO CANDIDATES, RESIDING IN THE PHILIPPINES

Position                   : Outsource Business/Sales Development Representative

Working Hours       : Flexible with 4 hours overlapped in Easter time

Salary                      : $900 - $1,400/ month (depending on experience)

Holiday                    : TBD

Job Overview:

Our client is looking for a proactive Sales Development Representative (SDR) to join their team. As an SDR, you will play a pivotal role in identifying, qualifying, and nurturing relationships with potential investment prospects who align with our investment criteria. You will be the first point of contact with prospects, leveraging your sales acumen to initiate conversations and set up meetings for our investment managers.

Objectives of this Role:

• Represent the company's investment criteria and value proposition effectively, using deep industry knowledge and research to articulate how our partnership can benefit potential portfolio companies.
• Generate qualified leads and cultivate relationships with warm prospects to uncover new investment opportunities.
• Manage and maintain a pipeline of prospective companies, ensuring timely engagement and progression through the investment evaluation process.
• Contribute to refining and implementing best practices for lead generation and outreach strategies tailored to the B2B SaaS sector.

Responsibilities:

• Utilize tools such as LinkedIn, HubSpot, and Outreach.io to identify and reach out to potential investment prospects.
• Conduct outreach via email, phone calls, and social media to understand prospect needs and qualify them as potential investment candidates.
• Collaborate closely with our investment team to coordinate and schedule meetings between qualified prospects and investment managers.
• Report regularly to the General Partner on lead generation activities, progress against targets, and market feedback.

• 1-5 years of experience in sales development, business development, or a related role, preferably within the B2B SaaS industry.
• Strong communication skills, both verbal and written, with the ability to engage and build rapport with senior executives and decision-makers.
• Proven track record of exceeding lead generation targets and achieving sales quotas.
• Familiarity with CRM software (HubSpot, Salesforce, etc.) and sales engagement tools.

Preferred Skills and Qualifications:

• Experience specifically as a Sales Development Representative (SDR) within the B2B SaaS industry, demonstrating success in identifying and qualifying leads.
• Ability to creatively solve problems, with strong analytical skills to assess potential investment opportunities.
• Desire to grow within a sales organization and contribute to the strategic goals of a dynamic investment firm.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.  

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position : Import Coordinator

Working Hours : Monday - Friday; 9AM -5Pm EST

Salary: USD 800 - USD 2,000/month

About:

This role will manage the day-to-day flow of packing lists and container reconciliations, assisting the import department in

meeting production needs. This role demands a detail-oriented professional capable of handling large volumes of data accurately in a dynamic, fast-paced environment.

Main Responsibilities:

• Upload all packing lists into our ERP system, ensuring accuracy and compliance.
• Compare the Weekly Bookings Report with received documentation to verify all shipping documents are entered into our ERP system.
• Retrieve open POs from the vendor portal and distribute them to factories weekly.
• Identify and rectify errors on packing lists, communicating with overseas factories as needed.
• Reconcile purchase orders and containers with the warehouse as needed.
• Save all documents in Document Manager.
• Prepare and process One of a Kind (OAK) sample tags for new designs in the sample showroom.
• Create and submit tasks in Asana for all back labels and POP for all POE/FOB

orders.

• Minimum of 2 years of relevant work experience preferred
• Familiarity with shipment documents.
• Proficient in Excel with a strong ability to manipulate files to meet portal upload specifications.
• Excellent analytical, problem-solving, and organizational skills.
• Detail-oriented with the capability to handle large volumes of data accurately.
• Ability to work in a fast-paced environment.
• Effective communication skills for collaboration with cross-functional teams.
• Adaptable and responsive to changing requirements in a dynamic environment.

LOOKING FOR FILIPINO CANDIDATES, RESIDING IN THE PHILIPPINES

Position                   : Utilization Review Nurse

Working Hours       : Monday-Friday: 8:00 AM – 5:00 PM Easter time

Salary                      : $1,200 - $1,400/ month

Job Summary:

The Utilization Review Nurse performs an integral role in our utilization review process by performing record review/case summaries, selection and application of guidelines/literature, quality assurance of physician reviewer reports, and administrative support, including phone and email, for both clinical and non-clinical staff.

Essentials Duties and Responsibilities:

To perform this job successfully, the employee must be able to efficiently and effectively perform each of the following essential functions. Reasonable accommodation may be made for individuals with disabilities.

These duties include but are not limited to:

• Perform all aspects of Utilization Review for Workers' Compensation and group health peer and independent reviews including record summarization and application/interpretation of literature/guidelines. 
• Serve as a liaison between physician reviewer staff and senior clinical leadership.
• Quality Assurance of independent and peer reviews prior to client-side submission.
• Assist the Case Analyst in times of high volume or coverage with administrative tasks such as phone or email support. 
• Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory and governmental agencies, attorneys, or members of the business community.  Ability to write letters, memos and reports that conform to prescribed style, format and grammatical correctness. Ability to effectively present information to top management, in claims and client settings. Strong written and verbal communication skills to effectively communicate with injured workers, medical professionals, employers, claims staff and others. 
• Math Skills: Ability to calculate percentages and statistics in compiling quality management reports.  Ability to convert statistical information into appropriate graphs for data analysis.
• Reasoning Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical and/or clinical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must have strong organizational, problem solving and time management skills. Sound professional judgement.

• At least 2 years of experience as a Workers Compensation Utilization Review Nurse in a US setting is required
• Must be a registered nurse in the Philippines; USRN licensed is a plus
• Ability to research relevant literature 
• Proficiency with Microsoft Office programs 
• Strong oral and written communication skills
• Strong statistical skills for compiling and presenting data
• Understanding and ability to apply quality assurance concepts

LOOKING FOR FILIPINO CANDIDATES

Position : Accounts Receivable Specialist

Work Hours (Client) : M to F, 10am-6pm EST

Holidays :       TBD

Pay Range : $1000 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables' data
• Prepare bills, invoices, and bank deposits
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify discrepancies and resolve clients’ billing issues
• Facilitate payment of invoices due by sending bill reminders and contacting clients
• Generate financial statements and reports detailing accounts receivable status
• Email communication with clients regarding invoice related inquiries
• Process reimbursements and commissions for internal team members
• Act as a knowledge resource for internal stakeholders and provide answers to critical invoice related inquiries

Minimum Requirements:

• Experience working with SaaS companies
• 1-3 years of proven work experience as an Accounts Receivable Specialist
• Excellent communications skills
• Strong attention to detail
• Experience with Microsoft Excel or Google Sheets

Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option.

We are seeking a dedicated Sales Team Lead to provide guidance and supervision to our sales representatives, ensuring exceptional sales skills and performance.

1. Fluent English-speaking skills (at least C1 level and above).

2. 2-3 years of experience in sales and supervisory roles with proven success in sales.

3. Proven experience in sales training and quality control.

4. Demonstrated ability to effectively manage teams, providing motivation, guidance, and coaching to achieve collective goals.

5. Analytical skills, with the ability to interpret data and performance metrics.

6. Availability to work within the New York time zone schedule (9 am - 6 pm New York time).

Responsibilities:

• Lead and inspire a team of 5 sales representatives, guiding them towards achieving sales targets.
• Oversee the handling of incoming leads, coordinating efforts to convert leads into satisfied customers through phone calls and chat interactions.
• Continuously refine sales scripts, implementing new techniques to optimize lead conversion and enhance sales results.
• Evaluate the quality of calls and chats.
• Conduct intensive sales training sessions, provide training on updates.
• Prepare sales scripts, conduct knowledge quizzes.
• Engage in one-on-one interactions with our agents to address individual training needs.
• Regularly maintain and update our knowledge base on Notion.
• Implement quality control measures and conduct regular performance reviews to ensure continuous improvement.

• Fixed salary supplemented with sales performance-based bonus.
• The flexibility to work remotely, providing autonomy and work-life balance.
• An opportunity to join a dynamic and innovative US-based company, collaborating with a team of highly skilled professionals dedicated to excellence.

Position : Data Analyst 1

Working Hours : Full-Time; US Mountain Time Zone Work Hours

Salary: USD 1,500 - USD 2,000/month

Seeking Analytical Minds: Our client is seeking a Data Analyst with strong spoken English skills and

an interest in artificial intelligence. In this role, you will be tasked with reviewing popular analytics

tools to see how they compare across core competencies, recording yourself as you review the

tools.

This is an incredible chance to work from the comfort of your homeland while making a significant

impact on the global stage. Join us and discover a world of possibilities right from where you are.

Main Responsibilities:

• Record video walkthroughs of popular analytics tools and groundbreaking new AI features
• Collect, clean, and analyze data to identify trends, patterns, and insights
• Develop and dashboards and reports
• Write complex SQL queries to extract and manipulate data from various databases

• Excellent spoken English skills
• Minimum 2 years of experience as a Data Analyst
• Proficient in Power BI and Tableau for data visualization
• Strong experience with SQL for data extraction and manipulation
• Experience teaching English or experience living in an English speaking country will be a big plus but not required.

We are seeking a detail-oriented and organized Finance Coordinator to join our team. The successful candidate will support the finance department in various tasks, ensuring smooth operations and compliance. The ideal candidate will be proactive, able to handle multiple tasks efficiently, and possess strong communication skills.

Key Responsibilities:

• Project Assistance within the finance team - eg tracking deliverables, scheduling follow up calls, meeting notes and actions. 
• Maintaining and tracking version control on all finance key policies.
• Assisting with maintenance and creation of key finance documents into Turnitin branding.
• Process and manage employee expense reports for XLT members in Finance.
• Organize and maintain financial records and databases, ensuring data integrity and confidentiality.
• Coordinate and manage the calendars for the finance team.
• Assist in the coordination of a compliance calendar for all deadlines within finance.
• Create and share an internal update on deadlines monthly for leadership
• Support recruitment activities within the finance department. 
• Assist with onboarding and offboarding activities within the finance department.
• Handle various administrative tasks to ensure the smooth operation of finance functions.
• Update KPIs and distribute to management.
• Ensure all SOPs are created and tracked centrally.
• Adhoc projects as required.

WHAT IS YOUR ROLE

The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of their business using our program.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer customer questions over email and live chat.
• Deliver excellent customer service to our customers.
• Write and update support articles.
• Become an expert on our .
• Work closely with the customer succeproductss management and engineering teams.
• Advance your career in the SaaS industry.

• Demonstrated ability to solve technical problems.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Comfort working independently, given time zone differences.
• Familiarity with APIs, email infrastructure, DNS,HTML,CSS, and/ or javascript.
• Nice to have experience with JIRA or zendesk.
• Nice to have previous experience in a B2B technical support role at a SaaS company.
• Nice to have experience with email, push or SMS platforms.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th-month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE

The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of their business using our program.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer customer questions over email and live chat.
• Deliver excellent customer service to our customers.
• Write and update support articles.
• Become an expert on our .
• Work closely with the customer succeproductss management and engineering teams.
• Advance your career in the SaaS industry.

• Demonstrated ability to solve technical problems.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Comfort working independently, given time zone differences.
• Familiarity with APIs, email infrastructure, DNS,HTML,CSS, and/ or javascript.
• Nice to have experience with JIRA or zendesk.
• Nice to have previous experience in a B2B technical support role at a SaaS company.
• Nice to have experience with email, push or SMS platforms.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th-month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

We are seeking a motivated and results-driven Sales Development Representative (SDR) to join our team. As an SDR, you will play a crucial role in driving our sales efforts by generating leads, nurturing client relationships, and ensuring client satisfaction. This role will involve a combination of cold calling, lead generation, and client website maintenance.

Job Responsibilities

• Cold Calling: Initiate contact with potential clients through outbound cold calling to introduce services and generate interest. Effectively communicate our value proposition and qualify leads to pass onto the sales team.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Understand their needs, preferences, and challenges to provide tailored solutions and ensure customer satisfaction. Act as the primary point of contact for client inquiries and concerns.

• Lead Generation: Research and identify potential leads through various channels. Develop strategies to engage prospects and convert them into qualified leads.

• Client Website Maintenance: Regularly review and update client websites to ensure they are up to date and aligned with client requirements. Coordinate with internal teams and clients to implement necessary changes, such as content updates, product/service information, and design enhancements.

Position : E-commerce Operations Specialist

Schedule : 9AM to 5PM EST

Salary Range : 1200 to 1400 USD TBC

About the company: 

We are seeking a highly skilled and motivated E-commerce Operations Specialist to join our team. In this role, you will be responsible for creating and managing landing pages on Funnelish and Shopify, developing our Shopify store, generating complex marketing spreadsheet reports, managing inventory, communicating with our tech providers to ensure smooth operations, and taking ownership of all things tech.

Responsibilities:

• Funnel Building and Maintenance - Develop, optimize, and maintain sales funnels using Funnelish, ensuring all technical aspects are functioning correctly.
• Landing Page Creation -  Build and maintain landing pages on Shopify using code and page builders such as Funnelish and PageFly.
• Shopify Store Development and Product Management - Develop and optimize our Shopify store to enhance user experience and drive sales. Manage product listings, descriptions, and updates to ensure accuracy and attractiveness.
• Marketing Data Analysis - Create and manage complex marketing spreadsheet reports using Google Sheets, including advanced formulas and pivot tables.
• Inventory Management - Develop and maintain Google Sheets for automated inventory projections and manage inventory effectively.
• Technical Communication - Serve as the main point of contact with tech providers to resolve bugs and    implement updates as required by the team.
• App Management - Oversee all Shopify apps, including subscription apps like Appstle, reporting apps, profit/loss apps like BeProfit, shipping label apps, customer service apps, and email marketing apps.
• Process Building - Build and enhance processes to ensure efficient operations and seamless     integration across all departments.

• Perfect English, equivalent to USA native speaker.
• Minimum of 2+ years of experience in a similar role involving tech-related tasks and process building.
• Proficiency in creating landing pages with at least 2+ years of experience using any page builder. Experience with Funnelish and PageFly is preferred.
• Strong problem-solving skills with a proactive attitude towards overcoming technical challenges.
• Excellent communication skills to effectively work with software providers and internal teams.
• Expertise in Google Sheets, including the ability to create and maintain complex formulas, pivot tables, and automated reports.
• Ability to act as the glue for all teams and tech, taking ownership of all technical responsibilities.
• Experience managing Shopify apps and understanding their integration and functionality.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES​​​​​​​

Position: Video Editor
Work Hours: M-F, 8 AM-4 PM CST|Flexible with 4 hours overlap with client
Pay Range: $1100 - $1200 monthly

Duties and Responsibilities:

• Build and edit video content for ads and social media campaigns using provided content.
• Create engaging videos ranging from 10 to 45 seconds in length.
• Incorporate multiple clips, trending music, voice-overs, and copy overlays to enhance video content.
• Optimize videos for various social media platforms, ensuring adherence to platform-specific guidelines.
• Collaborate with the marketing team to understand project requirements and deliver high-quality videos that meet campaign goals.
• Stay updated on the latest trends in video editing, social media, and digital advertising.

Minimum Requirements:

• 4 to 7 years of experience in creating video content for organic social media and paid ads.
• Proficiency in video editing software such as CapCut and Adobe Premiere Pro.
• Experience with Slack for communication and project collaboration.
• Knowledge of editing videos specifically for Instagram is highly desirable.
• Strong portfolio showcasing your ability to create engaging short-form videos for social media and advertisements.
• Excellent attention to detail and ability to meet deadlines.
• Strong communication and collaboration skills.
• Ability to stay current with industry trends and implement new techniques.

Preferred Qualifications:

• Experience in editing short-form videos for social media platforms like Instagram, Facebook, TikTok, and YouTube.
• Knowledge of motion graphics and animation.

​​​​​​​We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

LOOKING FOR FILIPINO CANDIDATES

Position : Head of Finance 

Work Hours (Client) : M-F, 9am-5pm PST timezone 

Holidays : US Holidays       

Pay Range : $2000 - $3000/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are one the fastest growing online fitness companies in the world. Led by a veteran executive team with a track record of success and over 28 years of experience in the online health and fitness industry. We’ve helped over 100,000 individuals achieve their goal weight through expertly crafted plans tailored to their unique hormonal profile. They are committed to equipping each individual with the tools necessary for sustained, long-term weight management that aligns with their individual lifestyle and preferences.

Duties and Responsibilities:

The role of Head of Finance and Certified Public Accountant (CPA) represents a pivotal position within the client's business, embodying a fusion of financial stewardship, strategic leadership, and regulatory compliance. This essay provides a comprehensive overview of the responsibilities and requirements associated with this multifaceted role.

Specific Duties and Responsibilities:

• Managing the financial reporting for the organization. This includes monthly financial reporting, budgeting and forecasting, 
• Financial plans and all statutory financial reporting
• Providing sound financial support and insights to enable the ELT to make critical business decisions
• Presentation of financial results and insights to the Executive Team
• Play a key role in the formulation of the business's strategy
• Managing and overseeing the taxation affairs of the organization and liaising with the external tax firm for specialist advice
• Managing and overseeing the cash flow of the company and ensuring it has the appropriate controls
• Managing and overseeing the company's banking and borrowing arrangements
• Managing and overseeing the company’s financial systems
• Investment appraisal and analysis
• Presenting results to non-finance people to understand
• Accounts Payable, Accounts Receivable, Tax, Treasury, Payroll, Financial and Management Accounting functions.
• Risk Management to ensure the business has a solid risk framework in place
• Advising and implementing best practice methods to increase revenue and reduce costs
• Managing and tracking budget and accounting information including billing, collections, and tax information

Candidates with an understanding of marketing or direct response marketing experience would be ideal. Calculating customer lifetime value, AOV, or CAC will be a part of the role.

Minimum Requirements:

• BSc/BA in Accounting, Finance or relevant field.
• Candidate with MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus.
• 5+ years of experience and proven work experience as a Head of Finance, Director of Finance or similar role.
• Candidates must have experience in US Taxes.
• In-depth understanding of cash flow management, bank reconciliation and bookkeeping.
• Hands-on experience with budgeting and risk management.
• Excellent knowledge of data analysis and forecasting models.
• Proficiency in accounting software like Quick books or other relevant accounting tools.
• Excellent English Communication Skills
• Solid analytical and decision-making skills.
• Leadership abilities.
• Must be confident, passionate, and very willing to work to grow the company through this role.
• Looking for very talented, very qualified talent with a breadth of experience.
• Someone who is looking to be a part of a growing team, work across multiple businesses, and contribute to the growth of a startup.

1 week PTO/ year

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Executive Assistant
Work Hours: M-F 5:00 PM to 5:00 AM Manila time 
Pay Range: $1100 - $1500 monthly

Duties and Responsibilities:

• Support the Chief Executive across a variety of domains.
• Project Management
• Calendar Management
• Email Management
• Special Tasks
• Light Management Work
• Reviewing Metrics
• Customer Service
• Research
• Personal Tasks for CEO

• Tools: Canva, Google Workspace, Office 365, project management tools experience, Monday.com is a plus
• Excellent verbal and written English communication skills
• Seeking a generalist
• Experience in Direct Marketing, E Commerce, Online Sales, Social Media is a plus.
• 5-10 years of experience in the same role
• Strong preference for an experienced candidate who knows how to develop the EA position as the client has never had an EA before. Seeking an experienced, reliable, problem solver, autonomous, proactive, and productive candidate

We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : Product + Graphic Designer

Working Hours : Full - time; 9AM - 5pm EST (can be flexible)

Salary: USD 1,500 - USD 2,000/month

This position is a hybrid role that combines the responsibilities and skills of both a Product Designer and a Graphic Designer. Each role requires a commitment of 20 hours per week, providing a balanced focus on both user-centric product design and visually compelling graphic design.

Main Responsibilities:

Your primary role as a Product Designer:

• Partner closely with our Engineers and Product Managers to iterate on product opportunities and turn them into delightful experiences for our users
• Pushing the boundaries of your pod’s UI/UX execution and rapidly prototyping solutions that are simple, elegant, and user friendly, and iterating based off of those results
• Leading design critiques, gathering & providing constructive feedback, and making influential design decisions that shape our product
• Communicating across the entire business to gather feedback while helping other teams to improve their design thinking skills

Your primary role as a Graphic Designer:

• Plug into the existing marketing workstreams and own the production of creative assets (static, video, motion graphics, animations etc.)
• Design and execute A/B tests for landing pages across each paid channel
• Track and measure performance metrics and prepare summary reports for the marketing team as well as senior leadership
• Analyzing high-level campaign performance and recommend creative strategies or performance testing
• Support the product and sales team with ad-hoc creative requests

Skills and attributes we are looking for in a Product Designer:

• 3-5 years in a Product Design role
• Experience building UI for both Mobile and Desktop is a must
• Ability to leverages specific insights to drive your design decisions and is passionate about partnering with other teams to create rapid experiments and designs
• Strong knowledge of User Interface and User Interaction design
• Proficiency with current design tools (we use Figma, InVision, and Abstract)
• An exceptional ability to articulate your design process and decisions and present cohesive design approaches to a non-design audience
• You are someone who is able to efficiently run with multiple projects relatively autonomously and ensures you are delivering against business needs

Skills and attributes we are looking for in Graphic Designer

• 2-3 years designing email templates & 3+ years on the social media/ performance media design
• Working knowledge of digital marketing channels and strategies
• Experience with email campaign design and layout
• Expertise in Adobe CC, Figma and Canva are required
• Experience using Sketch, InVision, AdobeXD or similar products.
• Fluency in understanding and interpreting strategy, creative/campaign briefs and developing initial brand and design concepts
• Ability to manage multiple priorities simultaneously
• Working knowledge of front-end development and programming languages such as HTML, CSS, and JavaScript is a plus.
• Comfortable with public speaking and presenting results and findings in front of senior leadership

If you're looking to build your career in an exciting, challenging, and yet fun and rewarding working environment, this is your sign!

Join us; apply now!

We are looking for a Clinical Quality Control Specialist! As a Clinical Quality Control Specialist, you will be responsible for handling the end-to-end monitoring and inspecting the clinical research protocols subject's chart. As a Clinical Quality Control Specialist, you are also responsible for:

• Generating missed visits and out-of-window reports daily
• Closely coordinate with the onsite team
• Ensure that the visits are scheduled and appropriate documentation is captured within the source.
• End-to-end monitoring of the subject's chart from screening up until the end of treatment
• Make modifications and improvements to the data or reports
• Ensuring that the organization's output is accurate in order to meet established quality standards
• Produce, evaluate, and validate audit reports which will be discussed with the superiors.

What were looking for

• Working knowledge of tools, methods, and concepts of Quality Control or Clinical Research
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• A keen eye for detail and a results-driven approach
• Ability to work in a team-fostered environment.
• Ability to prioritize and organize work in a multitasked environment..
• Ability to maintain the highest level of confidentiality.
• Thorough knowledge of quality control standards and testing methodologies
• An experience as a Clinical Research Associate or Clinical Research Officer (CRA/CRO) is a plus!

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Life Insurance
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company