• Ensures that all necessary information and documents concerning outbound cargoes through the agents, internal / external customer are promptly and accurately disseminated to concerned parties.
• Handles inquires on the departure of vessels with various shipping lines and co-loaders
• In charge of weekly reservation and booking with shipping lines, upon receipt of Job Order from OD
• Prepare TOR for ODS TOM creation ( if required)
• Ensures shipment ID are available in CW1 before vessel’s departure.
• Prepares final proforma Bill of lading for submission to shipping lines and co-loaders on or before vessel’s departure.
• Proofreads or checks if there are data discrepancies between House and Master Bills of Lading
• On-time filling of Manifest ( ACI / AMS / AFR)
• Amends bill of lading of shipping line, co-loaders and agents concerned prior vessel’s arrival at destination
• Sends pre-alert and/or shipping documents to destination office via e-mail or courier service (if required)
• Coordinates trucking and/or brokerage requirement of shipment, if required
• Ensure on time, complete and accurate turnover of documentation, rates (selling & cost) to designated biller. 
• Prepares request for check/payment for freight and other related bills.
• Assists client on their booking requirements and other inquiries related to export shipments.
• Make sure that Official Receipts are uploaded on time
• Ensure to meet the KPI KRA (Productivity, Accuracy, Events Data Quality , speed of invoicing)
• Performs other functions that may be assigned from time to time

Qualification and Experience

• Must possess at least Bachelor Degree in Customs Admin, Logistics/Transportation or equivalent
• Has minimum of three (3) years working experience on Freight Forwarding/Logistics Industry
• Knowledgable in Customs, E2M, manifest preparation
• Possesses strong communication abilities.
• Skilled in using Microsoft Office applications such as Excel
• Availability to work extended hours, if needed.

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

Main Duties and Responsibilities

• Manifest Submission.
• Ensure all necessary information and documents concerning inbound charges are accurately disseminated to concern parties.
• Ensure prompt payments are made on time with carriers and co-loaders
• Monitoring of KPIs that includes SOI,SOC,DQ, UFF
• Ensure accuracy of P&L, Debit Note and Credit Note before confirming.
• Ensure accuracy of data entry in CW, invoice issuance and closing of shipment file per KPI requirement.
• Resolution of issues for first level escalations.
• Keep the system updated and ensure billing to client upon arrival of vessel.
• Liase with Bureau of Customs with regards to customs formalities and issues
• Endorses import documents prior to cargo owner’s representative/brokers for processing at the Bureau of Customs
• Communicates with origin Agents and internal COS team
• Check all required documents and compliance: commercial invoice, packing list, cargo compliance (nature/ geography)
• Securing valid QM/OSG prior the arrival of shipments
• Securing Debit Note from origin, if any
• Input up to date information in CW1: Tasks, milestones, events, deviations, and any other relevant information to guarantee execution of the shipment and data quality according to customer’s SOP and our internal standards.
• Submits documents for billing to biller based on the agreed KPI and send billing invoice to consignee/brokers.
• Prepares documents to CFS operators for container pullout
• Coordinate with CFS container stripping status and monitor unreleased cargoes.

• Must possess any Bachelor's Degree or Logistics and Transportation
• Has at least minimum of three (3) years work experience in Logistics and Freight Forwardinf Industry
• Prior experience in freight forwarding, particularly in air and sea freight, is highly preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficient in Microsoft Office, especially Excel and powerpoint
• Ability to provide value added business solutions and alternatives

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

Join the Winning Team with Neo Group!

Neo Group is hiring on behalf of our partner, an innovative leader in the iGaming industry. We’re seeking a creative and strategic Influencer Marketing Specialist to drive brand engagement and growth in the AU/NZ market. If you’re passionate about building connections, curating impactful partnerships, and leading cutting-edge campaigns, this is your opportunity to shine!

About the Role:

As an Influencer Marketing Specialist, you’ll be the vital link between our partner’s brand and influential content creators in the AU/NZ market. Your mission? To craft and manage partnerships that resonate with local audiences, enhance brand visibility, and drive engagement. Collaborating closely with the social media and marketing teams, you’ll ensure seamless and effective campaign execution.

What You’ll Do:

Why Work with Our Partner?

Job Title: E-commerce Customer Support and Inventory Specialist

Job Summary: We are seeking a detail-oriented and proactive E-commerce Customer Support and Inventory Specialist to join our team. This role is crucial for ensuring smooth operations across multiple online marketplaces, maintaining inventory accuracy, and managing customer interactions. The ideal candidate will have experience in e-commerce, exceptional communication skills, and a keen eye for detail to help us deliver an excellent customer experience while managing and monitoring inventory across various platforms.

Key Responsibilities:

1. Customer Feedback Analysis:
• Read and categorize customer feedback based on complaint types.
• Identify recurring issues and provide insights to improve product listings and customer satisfaction.
2. Inventory Management:
• Regularly update inventory levels for multiple SKUs across various e-commerce marketplaces.
• Monitor inventory to ensure optimal stock levels and prevent overstock or stockouts.
• Coordinate with the team to handle stock replenishment and transfers as needed.
3. Customer Support:
• Handle customer inquiries, messages, and emails promptly and professionally.
• Process replacement orders for defective or damaged products.
• Respond to social media messages to address customer concerns and provide product information.
4. Account and Listing Management:
• Review account health on all e-commerce platforms, ensuring no issues with listings, counterfeit sellers, or account status.
• Set up and manage promotional coupons, discounts, and special offers on different marketplaces.
5. Quality Assurance:
• Continuously monitor listings to ensure accuracy in descriptions, pricing, and compliance with platform policies.
• Ensure listings reflect the latest inventory, specifications, and any updates to product information.

Qualifications:

• Previous experience in e-commerce customer service, inventory management, or a similar role.
• Strong written communication skills for handling customer messages and emails professionally.
• Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Basic knowledge of social media platforms for responding to customer inquiries.
• Detail-oriented with a proactive approach to problem-solving.

Preferred Qualifications:

• Experience with inventory management systems or e-commerce software tools.
• Familiarity with counterfeit seller prevention and marketplace policies.

Qualifications:

• Previous experience in e-commerce customer service, inventory management, or a similar role.
• Strong written communication skills for handling customer messages and emails professionally.
• Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Basic knowledge of social media platforms for responding to customer inquiries.
• Detail-oriented with a proactive approach to problem-solving.

Preferred Qualifications:

• Experience with inventory management systems or e-commerce software tools.
• Familiarity with counterfeit seller prevention and marketplace policies.

The Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development, and Product teams. These experts are part of the technical leaders within the Assessment Delivery Operations and Support department (ADOS), providing regular feedback and updates on our client's issues with the product to both the internal ADOS Technical Support team and internal stakeholders. Similar to the Tier 1 team, the Tier 2 team works to establish if reported bugs are reproducible and create detailed escalations for Tier 3 by gathering logs and providing imperative information surrounding the issue.

Armed with this knowledge, these experts act as an informal escalation point for any questions the broader support may have about our products. Liaising with Tier 3, they give proactive feedback and input to Product, Internal Support, and Quality and Knowledge teams to improve the support we deliver to our customers. This role explicitly provides a high level of responsibility, being the first internal point of contact on our products and a Technical Support representative for customers externally and colleagues internally. Together with their fellow Tier 2 colleagues, they report issues and identify bugs for escalation to our Tier 3 engineers.

Key Responsibilities and Outputs:

• Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1
• Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues
• Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness
• Become a Subject Matter Expert on all Turnitin Assessment Products and services
• Attend Stand-Up meetings with support leadership teams to provide meaningful input from our customers
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends
• Share your knowledge across the team through informal training and team meetings & stand-ups
• Supporting the Quality and Knowledge team with the creation of training modules
• Point of contact for shadowing new Tier 2 team members
• Project work during quieter spells to improve team knowledge and processes
• Prioritize escalated tickets to the Tier 3 team
• Ensure efficient transfer of information between Tier 1 and support leadership teams
• Work closely with our Integrations Team
• Review top issues monthly for external education and ticket reduction

People skills:

• Translate technical information into customer-friendly explanations and understandable terms for the Client, Technical Support Team and other departments at Tii
• Recognizing situations that need to be de-escalated or resolved appropriately
• Consistently maintain effective communication with nearshore teams to enhance the customer experience
• Ability to manage multiple priorities and multi-task
• Excel at developing and maintaining good working relationships between Tier 1, Tier 2, Product, Integrations, and Support Leadership teams
• Champion customer centricity at all times, understanding when to push back on advice that does not meet our customer's expectations
• Actively collaborate with team members on all tasks, projects and assignments to resolve complex issues

Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.

Responsibilities: 

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms. 
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
• Ensure all document processes are followed and DOA’s approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Lead to oversee employee support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for an experienced Support Bar Lead with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Lead the support bar team, providing guidance, coaching, and mentoring to team members.

• Work collaboratively with the rest of the Service Delivery team to ensure a seamless and efficient support experience for employees.

• Act as the main point of escalation for complex support issues.

• Analyze and report on key performance indicators to both the support team and senior management.

• Develop and maintain excellent relationships with our employees, providing personalized and empathetic support.

• Stay up-to-date with industry developments and use this knowledge to improve support processes and procedures.

• Manage the support bar schedule, staffing levels, and workload distribution to ensure optimal coverage.

• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.

• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

SKILLS AND EXPERIENCE REQUIRED

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.

• Excellent relationship building skills.

• Ability to work in a matrix management environment.

• Proven experience in managing a high-performing customer service or support team.

• Strong leadership and people management skills.

• Excellent written and verbal communication skills.

• Ability to analyse, interpret, and report on complex data.

• Passion for gaming and the gaming industry.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Excellent problem-solving and conflict resolution skills.

• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Group life insurance
• Group income protection
• Private Medical Insurance
• 25 days Holiday (plus 8 bank holidays)
• Employee Assistance Program (EAP)
• Enhanced Employer Pension Contributions
• Cyclescheme
• Tech Scheme

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Analyst to oversee first and second line support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for a Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Act as front-line support for local and/or time zone-based employees.

• Serve as the main point of contact for our customers via email, walk ups, and chat support.

• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.

• Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.

• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.

• Collaborate with other teams to identify and resolve technical issues.

• Stay up to date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows.

• Identify and escalate issues requiring urgent attention to the appropriate parties.

• Ensure SLAs are met and that our internal users are provided with an exceptional user experience.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Proven work experience in a customer service or Helpdesk role.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.
• Ability to learn quickly and adapt to new software applications and technologies.
• Excellent problem-solving and conflict resolution skills.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Specialist, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

Web Data Analytics Specialist

Remote VA PH is currently looking for a Data Analytics Specialist to review and analyze our client's web data for accuracy and consistency. The ideal candidate will have a strong analytical background, attention to detail, and experience in working with large datasets. This role involves ensuring that the company’s web data is accurate, up-to-date, and used effectively to inform business decisions.

Work Schedule: 9:00 am - 5:00 pm EST (FULLY REMOTE)

Key Responsibilities:
Data Review and Validation:

• Regularly review web data sources (Google Analytics, website databases, etc.) to ensure accuracy and consistency.
• Identify data discrepancies and inconsistencies across various web platforms and correct them.
• Verify data integrity by performing regular audits on datasets and data collection methods.
  

Data Analysis:

• Create reports and dashboards to visualize data trends and present findings to management.
• Monitor key performance indicators (KPIs) and provide recommendations for website performance improvements.
  

Reporting and Documentation:

• Generate periodic and ad-hoc reports on data accuracy, trends, and key findings.
• Document data processes, methodologies, and changes to ensure transparency and repeatability of analysis.

Qualifications:

• Proven experience in data analytics, data validation, or a similar role.
• Strong understanding of web analytics tools (e.g., Google Analytics, Adobe Analytics).
• A plus: Advanced skills in Microsoft Excel, and/or data visualization tools.
• Ability to identify, troubleshoot, and resolve data discrepancies and quality issues.

• Weekly pay
• Work from home
• Easy Hiring Process

WHAT YOU’LL LIKE ABOUT US 

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A People Operations Specialist is a key HR role focused on enhancing employee experience, implementing HR policies, and supporting the day-to-day operations of the HR department with a tech-savvy approach. This role requires a blend of administrative skills, HR knowledge, and a tech-savvy mindset to leverage HR technologies effectively.
You will ensure the smooth operation of HR functions, focusing on providing support across various HR areas such as recruitment, onboarding, and employee relations. You will handle HR documentation, and prepare reports.

By analyzing HR metrics, you will contribute to strategic HR planning and decision-making. This role demands excellent communication skills, the ability to multitask in a fast-paced environment, and a proactive approach to problem-solving. Working closely with HR and other departments, they help create a positive work environment and culture.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic. 

WHAT WILL YOU DO

• Support other team members as needed to ensure the smooth operation of the department, or other HR departments such as People Partners, TA, People Success, etc. 
• Assist with timekeeping inquiries and processes such as processing and maintaining accurate timekeeping records, by running audit reports as needed.
• Review of endorsed job offers and sufficiency of pre-employment requirements prior to Contract Extension to new team members
• Provide support on HR-related topics such as leaves, compensation, and policies
• Assist in the development and implementation of HR policies
• Gather and analyze data with HR metrics
• Assist with the day-to-day operations of HR functions and duties
• Compile and update employee records
• Process documentation and prepare reports related to personnel activities
• Partner closely with other People functions and People Partners (HRBPs) to execute HR operational processes and services with a focus on employee experience and data integrity.
• Process employee changes and terminations including document generation, notifications, and HR systems updates.
• Participate in system testing tied to new program, system, or process rollouts.
• Support with reporting, audit, and data integrity initiatives.
• The POPS Specialist will be responsible for:
• Addressing Tier 0 and Tier 1 employee inquiries and requests.
• Escalating more complex issues to the appropriate team members.
• Assist with onboarding new hires (system entry, paperwork validation, background check administration), as needed.
• Document, maintain, and communicate core HR processes to stakeholders, managers, and employees.
• Identify and drive process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible. 

WHAT WE’LL LIKE ABOUT YOU

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr a comfortable and inclusive workplace for all 
• Able to maintain internal and external relationships with a diverse range of personalities, cultures, and departments to keep our turnover below 20% 
• Capable of using your knowledge of all facets of HR and your experience in a generalist role to review, update, and execute streamlined policies and processes 
• Able to pay attention to the small details, while keeping a long-term vision in mind to coach, motivate, guide, and inspire others 
• Highly self-motivated and able to effectively prioritize and execute tasks in a high-pressure environment to keep deadlines under your steps 
• A team worker with a passion for excellence and a sense of urgency who knows how to follow through with processes and project timelines 

YOU HAVE… 

• Bachelor's/College degree in Human Resources, Business, or Organization Development (preferred)
• At least 2 years of progressive experience in Human Resources positions. 
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, and preventive labor relations, is preferred. 
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement are preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The Face UXUI Senior Specialist is responsible for crafting exceptional user experiences and visually stunning user interface designs across our digital products. The Face UXUI Senior Specialist collaborates closely with product managers, developers, and other stakeholders to translate user needs and business goals into effective design solutions that enhance user satisfaction and engagement.

Our Values
- User Research: Conduct user research and usability testing to gather insights, identify pain points, and understand user behaviors, needs, and motivations.
- Design Strategy: Develop and articulate design strategies that align with product goals, ensuring a user-centered approach throughout the design process.
- Wireframing and Prototyping: Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interactions for web and mobile applications.
- Visual Design: Produce visually appealing designs that adhere to brand guidelines, ensuring consistency and a cohesive look across all platforms.
- Collaboration: Work closely with cross-functional teams, including product management and development, to ensure seamless implementation of design solutions and adherence to project timelines.
- Design Systems: Contribute to the creation and maintenance of design systems and component libraries to promote consistency and efficiency in design processes.
- Feedback and Iteration: Actively seek and incorporate feedback from users and stakeholders, iterating on designs based on usability testing and data-driven insights.
- Mentorship: Provide guidance and mentorship to junior designers, fostering a collaborative and innovative design culture within the team.

The Face Video Specialist is responsible for producing high-quality video content that effectively communicates our brand message and engages our audience. The Face Video Specialist works closely creative team to edit, animate, and enhance videos for various platforms, including social media, websites, and promotional campaigns.

Primary Responsibilities
- Video Editing: Edit raw footage into compelling narratives, ensuring high-quality visuals and sound, while adhering to brand guidelines and project timelines
- 2D and 3D Animation: Create engaging animations and motion graphics to enhance video content, including title sequences, transitions, and visual effects
- Content Collaboration: Collaborate with writers, designers, and other team members to conceptualize and execute video projects that align with marketing and communication strategies
- Storytelling: Utilize your storytelling skills to craft videos that captivate and resonate with target audiences, maintaining a strong focus on clarity and engagement
- Post-Production: Manage post-production processes, including color grading, audio mixing, and finalizing videos for various distribution channels
- Feedback Integration: Review and incorporate feedback from team members and stakeholders, ensuring final products meet project objectives and expectations
- Project Management: Organize and prioritize multiple projects simultaneously, maintaining effective communication with team members throughout the editing process
- Stay Current: Keep up to date with industry trends, tools, and techniques in video editing and animation to continually enhance your skills and the quality of our content

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues (will support US banks; check scanner issues)

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Excellent communication skills and Basic troubleshooting skills

• Nice to have skills/experience: Supporting banks, particularly troubleshooting check scanners

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be amenable to work on a permanent night shift (Saturday/Sunday off)

• Fresh graduates are welcome to apply

• Also open for College undergraduates and Non-bachelors degree holders but with relevant experience

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a dedicated Accounts Receivable Specialist and Collections professional to join our finance team. If you have a keen eye for detail, strong analytical skills, and experience in managing accounts receivable and collections, we would love to hear from you!

Responsibilities:

• Manage and monitor accounts receivable to ensure timely collection of payments.
• Process and record incoming payments accurately and efficiently.
• Communicate with clients to follow up on outstanding invoices and resolve payment discrepancies.
• Prepare and send out invoices, account statements, and payment reminders.
• Perform account reconciliations and maintain accurate financial records.
• Generate reports on accounts receivable status and collection activities.
• Collaborate with the finance team to improve processes and implement best practices.
• Ensure compliance with company policies and relevant regulations.

• Proven experience as an Accounts Receivable Specialist or in a similar role.
• Strong knowledge of accounting principles and practices.
• Proficiency in accounting software (e.g., QuickBooks, SAP) and MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• High level of accuracy and attention to detail.

• Weekly payment basis
• Purely Work From Home
• Friendly and supportive work environment.
• Weekly payment basis

The Face Media Senior Specialist is responsible for leading our digital marketing initiatives and drive e-commerce growth. This role involves developing and executing comprehensive digital marketing strategies, optimizing online sales channels, and enhancing customer engagement.

Primary Responsibilities
- Strategy Development: Implement effective digital marketing strategies that align with business objectives, focusing on driving traffic, conversion, and brand awareness.
- E-Commerce Management: Oversee the day-to-day operations of our e-commerce platform, including product listings, inventory management, and customer experience optimization.
- SEO and SEM: Manage SEO and SEM campaigns to improve organic search rankings and maximize paid search ROI.
- Content Management: Collaborate with the content team to review and monitor engaging and relevant content for digital channels, including email campaigns, social media, and website.
- Analytics and Reporting: Utilize web analytics tools to track performance metrics, analyze data trends, and generate reports to inform marketing strategies and decisions.
- Cross-Functional Collaboration: Work closely with the stakeholders and implementation team to ensure a cohesive approach to digital marketing and e-commerce.
- Market Research: Stay updated on industry trends, competitive landscape, and customer preferences to inform marketing strategies and identify growth opportunities.
- Team Leadership: Mentor and guide junior marketing staff, fostering a collaborative and innovative team environment.