Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

About You

Are you an analytical, results-driven leader with a passion for optimizing sales support processes and data management? Do you thrive in a fast-paced date technology environment, where your strategic insights can enable revenue and improve efficiency? Are you skilled at using data to drive decisions and aligning cross-functional teams to meet growth goals?

If your answers are YES – then this is the perfect role for you!

Your Responsibilities

As our Director of Sales Enablement and Strategy, you will be at the forefront of driving operational excellence and enabling our sales teams to thrive in a competitive global market. This strategic leadership role offers you the chance to shape and implement innovative processes, leverage cutting-edge technology, and foster collaboration across diverse teams. With a focus on optimizing workflows, nurturing leads, and delivering actionable data, your contributions will directly impact the organization’s growth and success.

In this role, you will:

• Lead and Inspire: Oversee and develop a high-performing team of 10+ members, fostering a culture of excellence and innovation.
• Enhance Sales Operations: Ensure data quality in Salesforce, streamline workflows from lead to close, and define KPIs to drive performance.
• Support Sales Success: Provide sales teams with resources such as contact research, company briefings, and RFI/RFP support to enhance client engagement.
• Innovate Processes: Continuously assess and improve sales processes, automating tasks and addressing bottlenecks to accelerate deal cycles.
• Drive Strategic Collaboration: Work closely with business development and marketing teams to shape go-to-market strategies and refine lead-nurturing initiatives.
• Deliver Insights: Provide competitive, market, and regulatory intelligence to empower teams and guide decision-making

Neo Group is recruiting on behalf of our esteemed partner in the iGaming industry, and we’re on the hunt for a dynamic Social Media Marketing Specialist!

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Position Summary

The Customer Service Representative (CSR) is responsible for delivering world-class customer support to both external and internal customers during escalated inquiries. This role involves managing customer interactions regarding products, services, and policies while ensuring compliance with internal processes and upholding the highest standards of customer service for DGL.

Key Responsibilities

1. Customer Support
• Handle customer inquiries regarding products, services, and policies through the toll-free line or email.
• Act as a point of contact (POC) to address policy, product, and processing questions from internal and external customers.
2. Training and Coaching
• Assist with training and coaching internal teams as needed to enhance customer service efficiency.
3. Complaint Resolution
• Respond proactively to customer complaints or product flaws identified through the product review process.
4. Process Improvement
• Identify and recommend improvements to daily operations within the department and across teams.
5. Administrative Tasks
• Complete additional responsibilities as assigned by the management team.

Work Hours

• Schedule: Monday to Friday, 9:30 AM - 6:00 PM (EST).

Required Skills and Qualifications

• Previous experience in customer service.
• Proficiency with:
• Microsoft Outlook, Word, and Excel
• AWS Connect
• Freshdesk
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Job Title: Integration/Middleware Specialist

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Experience Level: 3-5 years

About the Role

We are seeking a skilled Integration/Middleware Specialist to manage and optimize the integration of systems and applications across our IT infrastructure. In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enable seamless communication between disparate systems, applications, and platforms. You will ensure that integrations are efficient, scalable, and aligned with business goals. The ideal candidate will have experience with integration platforms, middleware technologies, and a strong understanding of software development and system architecture.

Key Responsibilities

• Integration Design and Implementation: Design and develop integration solutions to connect various systems, applications, and services, ensuring efficient data flow and interoperability across the enterprise.
• Middleware Management: Manage and maintain middleware solutions such as ESB (Enterprise Service Bus), message brokers, API gateways, and integration platforms (e.g., MuleSoft, IBM WebSphere, Oracle SOA Suite).
• API Development and Management: Develop and manage RESTful APIs, SOAP web services, and microservices that enable integration between systems, ensuring consistency, scalability, and security.
• Troubleshooting and Optimization: Monitor and troubleshoot integration workflows and middleware platforms. Identify bottlenecks or inefficiencies and implement solutions to optimize performance and reliability.
• Collaboration with IT and Business Teams: Work closely with developers, architects, business analysts, and stakeholders to understand integration requirements and deliver high-quality solutions.
• Documentation and Reporting: Create and maintain technical documentation for integration processes, middleware configurations, and API documentation. Provide regular updates and reports on integration projects and system health.
• Security and Compliance: Ensure that integration solutions adhere to security best practices, including data encryption, access controls, and compliance with relevant regulations.
• Continuous Improvement: Stay updated on new integration technologies, middleware solutions, and industry trends to continuously enhance the organization’s integration capabilities.

Qualifications

• Experience: 3-5 years of experience in integration development, middleware management, or API development.
• Technical Skills:
• Proficiency with integration platforms (e.g., MuleSoft, TIBCO, IBM WebSphere, Oracle SOA Suite).
• Strong experience with API development and management (REST, SOAP, microservices).
• Familiarity with messaging systems (e.g., Kafka, JMS, RabbitMQ) and middleware technologies.
• Knowledge of programming languages such as Java, Python, or JavaScript for custom integration development.
• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Certifications (preferred): MuleSoft Certified Developer, Oracle SOA Suite, or other relevant integration or middleware certifications.

Key Competencies

• Strong problem-solving and analytical skills with the ability to diagnose complex integration issues.
• Excellent communication skills to collaborate effectively with technical and non-technical teams.
• Ability to design and implement scalable, reliable, and secure integration solutions.
• Strong attention to detail with a focus on system performance, data accuracy, and security.
• Ability to work in a fast-paced, dynamic environment while managing multiple integration projects.

Join us to be a part of our innovative team, where you’ll play a critical role in ensuring seamless integration across systems, applications, and platforms. This is a unique opportunity to work on cutting-edge integration technologies and drive business efficiency.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Marketing Specialist keeps their eyes on marketing trends and works with companies to create advertising campaigns, pricing strategies based on demographic data, and targeting specific customer demographics. A marketing specialist should be a competent professional who is able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics. The goal is to deliver effective marketing programs that will help our reputation and growth.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic.

WHAT WILL YOU DO

• Leverage data analytics to assess the performance of marketing campaigns and provide actionable insights. Use this data to support decision-making within the marketing team and to align marketing activities with broader revenue objectives.
• Perform research, analyses, and testing with a variety of tools to gain insights and shape marketing strategy
• Collaborate with team members to optimize automation and lead-nurturing process through email, content, events, and social channels
• Assist in the execution of marketing plans to reach audiences through targeted channels
• Create and distribute monthly reports on critical metrics for lead generation, content creation, website traffic, and other KPIs
• Assist marketing manager in the development and execution of campaigns, including content creation, new product launches, social media, upselling, cross-selling, and sales enablement
• Assist marketing managers in managing integrated marketing campaigns across offline and online tactics
• Provide recommendations for future strategic initiatives through competitive and financial analysis
• Conduct market research to find answers about consumer requirements, habits, and trends
• Translate complex data and analytical models into insights that can be used to develop marketing strategies
• Brainstorm and develop ideas for creative marketing campaigns
• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
• Planned and executed initiatives to reach the target audience through appropriate channels (social media, e-mail, etc.)
• Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
• Liaise with all concerned parties to guarantee adequate planning, execution, and monitoring of marketing activities
• Stay up to date with Market and online trends relevant to the brand to ensure campaigns and promotions are relevant within each market
• Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• A critical thinker with an eye for even the most minute of details
• Passionate about the client experience 
• Strategic thinker who can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

YOU HAVE…

• Previous working experience as a Marketing Specialist for 4 years
• Bachelor's Degree in marketing, communications, or a similar relevant field
• In-depth knowledge of traditional and digital marketing and market research methods
• Applicable knowledge of marketing data analytics and tools
• Hands-on experience with marketing software (Adobe Creative Suite & CRM(HubSpot is preferred)) and applications (Google Analytics,Social media business account management ,Graphic design software is a plus - Adobe, Canva, etc)
• Outstanding communication, interpersonal, and presentation skills
• Excellent organizational and time management skills

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Wrist Shared Service Center is looking for a Code Crack Support who will report functionally to the assigned branch and administratively to WSC. This role is designed to assist and collaborate with our buyers and sales representatives.

What you'll be doing:

• Getting request for quotes from Wrist customers.
• Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer’s specification and translating to the Wrist catalogue items.
• Completing the customer’s quotation in coordination with Wrist Sales and Purchase Department. 
• Responsibilities related to maintaining and updating the Wrist product catalogue. 
• Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items). 
• Various procedures connected to our customers' needs and the scope of our service.
• Specific Major Responsibilities 
  • Thorough understanding of customer preferences and item quality in code cracking to Wrist codes 
  • Ensuring correct usage of miscellaneous codes that is linked to the specific vendor based on the item requests. 
  • Review the uploaded quotation if complete and accurate. 
  • Create vendor RFQ ID and add vendors for the items that need to be sourced out to obtain prices 
  • Send requests for vendor RFQ and reminders 
  • Price Preferring 
  • Handle clarification regarding vendor offer.

What we're looking for:

• MUST BE AN EMPLOYEE OF WSC - MANILA
• Graduate from any 4-year course, preferably a Business-related course or equivalent.
• Expert in Microsoft AX12 and SharePoint Systems 
• Background in Marine Stores or Provision is an advantage. 
• Strong analytical background 
• Self-starter who is proactive and thrives in circumstances with high levels of autonomy. 
• Outstanding communication and customer service abilities. 
• Excellent self-management and organizational abilities, aptitude for analysis, and capacity for initiative and execution.
• Ability to work quickly and under pressure from multiple deadlines. 
• Capable of adjusting to a fast-paced, dynamic environment. 
• Dynamic approach to customer service and procedure. 
• Capable of guiding end-users and delivering technical training.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

The Executive Support Administrator directly supports the Director of Financial Operations, and the Sales & Bids team while assisting with other office administrative responsibilities, as needed. The Exec Support Administrator role will include providing support to our managers and employees, assisting in daily office needs, and managing general administrative activities. The Exec Support Administrator's responsibilities include coordinating travel and meeting arrangements, preparing PowerPoint presentations, and maintaining appropriate filing systems. The person in this role will possess excellent oral and written communication skills and be able to organize their work using tools, such as MS Office.  

Responsibilities:

• Provide routine administrative support such as diary management, including monitoring time-sensitive responses and/or deadlines that require follow-up 
• Global travel coordination including visa applications, flights, accommodation, and airport transfers 
• Coordinate and support offsite meetings including caterers, team dinners and team-building activities  
• Process expenses, and purchase orders and deal with accounting-related issues  
• Complete ad-hoc projects on an as-needed basis 
• Maintain annual leave roster for the Sales & Bids team  
• Develop strong relationships with the company’s Executive Assistants 
• Ad-hoc: Support the EMEA / APAC VP Executive Assistant as and when required  
• Other administrative duties, as assigned 

• Ensures that all necessary information and documents concerning outbound cargoes through the agents, internal / external customer are promptly and accurately disseminated to concerned parties.
• Handles inquires on the departure of vessels with various shipping lines and co-loaders
• In charge of weekly reservation and booking with shipping lines, upon receipt of Job Order from OD
• Prepare TOR for ODS TOM creation ( if required)
• Ensures shipment ID are available in CW1 before vessel’s departure.
• Prepares final proforma Bill of lading for submission to shipping lines and co-loaders on or before vessel’s departure.
• Proofreads or checks if there are data discrepancies between House and Master Bills of Lading
• On-time filling of Manifest ( ACI / AMS / AFR)
• Amends bill of lading of shipping line, co-loaders and agents concerned prior vessel’s arrival at destination
• Sends pre-alert and/or shipping documents to destination office via e-mail or courier service (if required)
• Coordinates trucking and/or brokerage requirement of shipment, if required
• Ensure on time, complete and accurate turnover of documentation, rates (selling & cost) to designated biller. 
• Prepares request for check/payment for freight and other related bills.
• Assists client on their booking requirements and other inquiries related to export shipments.
• Make sure that Official Receipts are uploaded on time
• Ensure to meet the KPI KRA (Productivity, Accuracy, Events Data Quality , speed of invoicing)
• Performs other functions that may be assigned from time to time

Qualification and Experience

• Must possess at least Bachelor Degree in Customs Admin, Logistics/Transportation or equivalent
• Has minimum of three (3) years working experience on Freight Forwarding/Logistics Industry
• Knowledgable in Customs, E2M, manifest preparation
• Possesses strong communication abilities.
• Skilled in using Microsoft Office applications such as Excel
• Availability to work extended hours, if needed.

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

Main Duties and Responsibilities

• Manifest Submission.
• Ensure all necessary information and documents concerning inbound charges are accurately disseminated to concern parties.
• Ensure prompt payments are made on time with carriers and co-loaders
• Monitoring of KPIs that includes SOI,SOC,DQ, UFF
• Ensure accuracy of P&L, Debit Note and Credit Note before confirming.
• Ensure accuracy of data entry in CW, invoice issuance and closing of shipment file per KPI requirement.
• Resolution of issues for first level escalations.
• Keep the system updated and ensure billing to client upon arrival of vessel.
• Liase with Bureau of Customs with regards to customs formalities and issues
• Endorses import documents prior to cargo owner’s representative/brokers for processing at the Bureau of Customs
• Communicates with origin Agents and internal COS team
• Check all required documents and compliance: commercial invoice, packing list, cargo compliance (nature/ geography)
• Securing valid QM/OSG prior the arrival of shipments
• Securing Debit Note from origin, if any
• Input up to date information in CW1: Tasks, milestones, events, deviations, and any other relevant information to guarantee execution of the shipment and data quality according to customer’s SOP and our internal standards.
• Submits documents for billing to biller based on the agreed KPI and send billing invoice to consignee/brokers.
• Prepares documents to CFS operators for container pullout
• Coordinate with CFS container stripping status and monitor unreleased cargoes.

• Must possess any Bachelor's Degree or Logistics and Transportation
• Has at least minimum of three (3) years work experience in Logistics and Freight Forwardinf Industry
• Prior experience in freight forwarding, particularly in air and sea freight, is highly preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficient in Microsoft Office, especially Excel and powerpoint
• Ability to provide value added business solutions and alternatives

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

Join the Winning Team with Neo Group!

Neo Group is hiring on behalf of our partner, an innovative leader in the iGaming industry. We’re seeking a creative and strategic Influencer Marketing Specialist to drive brand engagement and growth in the AU/NZ market. If you’re passionate about building connections, curating impactful partnerships, and leading cutting-edge campaigns, this is your opportunity to shine!

About the Role:

As an Influencer Marketing Specialist, you’ll be the vital link between our partner’s brand and influential content creators in the AU/NZ market. Your mission? To craft and manage partnerships that resonate with local audiences, enhance brand visibility, and drive engagement. Collaborating closely with the social media and marketing teams, you’ll ensure seamless and effective campaign execution.

What You’ll Do:

Why Work with Our Partner?

The Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development, and Product teams. These experts are part of the technical leaders within the Assessment Delivery Operations and Support department (ADOS), providing regular feedback and updates on our client's issues with the product to both the internal ADOS Technical Support team and internal stakeholders. Similar to the Tier 1 team, the Tier 2 team works to establish if reported bugs are reproducible and create detailed escalations for Tier 3 by gathering logs and providing imperative information surrounding the issue.

Armed with this knowledge, these experts act as an informal escalation point for any questions the broader support may have about our products. Liaising with Tier 3, they give proactive feedback and input to Product, Internal Support, and Quality and Knowledge teams to improve the support we deliver to our customers. This role explicitly provides a high level of responsibility, being the first internal point of contact on our products and a Technical Support representative for customers externally and colleagues internally. Together with their fellow Tier 2 colleagues, they report issues and identify bugs for escalation to our Tier 3 engineers.

Key Responsibilities and Outputs:

• Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1
• Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues
• Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness
• Become a Subject Matter Expert on all Turnitin Assessment Products and services
• Attend Stand-Up meetings with support leadership teams to provide meaningful input from our customers
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends
• Share your knowledge across the team through informal training and team meetings & stand-ups
• Supporting the Quality and Knowledge team with the creation of training modules
• Point of contact for shadowing new Tier 2 team members
• Project work during quieter spells to improve team knowledge and processes
• Prioritize escalated tickets to the Tier 3 team
• Ensure efficient transfer of information between Tier 1 and support leadership teams
• Work closely with our Integrations Team
• Review top issues monthly for external education and ticket reduction

People skills:

• Translate technical information into customer-friendly explanations and understandable terms for the Client, Technical Support Team and other departments at Tii
• Recognizing situations that need to be de-escalated or resolved appropriately
• Consistently maintain effective communication with nearshore teams to enhance the customer experience
• Ability to manage multiple priorities and multi-task
• Excel at developing and maintaining good working relationships between Tier 1, Tier 2, Product, Integrations, and Support Leadership teams
• Champion customer centricity at all times, understanding when to push back on advice that does not meet our customer's expectations
• Actively collaborate with team members on all tasks, projects and assignments to resolve complex issues

Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.

Responsibilities: 

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms. 
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
• Ensure all document processes are followed and DOA’s approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

Job Title: E-commerce Customer Support and Inventory Specialist

Job Summary: We are seeking a detail-oriented and proactive E-commerce Customer Support and Inventory Specialist to join our team. This role is crucial for ensuring smooth operations across multiple online marketplaces, maintaining inventory accuracy, and managing customer interactions. The ideal candidate will have experience in e-commerce, exceptional communication skills, and a keen eye for detail to help us deliver an excellent customer experience while managing and monitoring inventory across various platforms.

Key Responsibilities:

1. Customer Feedback Analysis:
• Read and categorize customer feedback based on complaint types.
• Identify recurring issues and provide insights to improve product listings and customer satisfaction.
2. Inventory Management:
• Regularly update inventory levels for multiple SKUs across various e-commerce marketplaces.
• Monitor inventory to ensure optimal stock levels and prevent overstock or stockouts.
• Coordinate with the team to handle stock replenishment and transfers as needed.
3. Customer Support:
• Handle customer inquiries, messages, and emails promptly and professionally.
• Process replacement orders for defective or damaged products.
• Respond to social media messages to address customer concerns and provide product information.
4. Account and Listing Management:
• Review account health on all e-commerce platforms, ensuring no issues with listings, counterfeit sellers, or account status.
• Set up and manage promotional coupons, discounts, and special offers on different marketplaces.
5. Quality Assurance:
• Continuously monitor listings to ensure accuracy in descriptions, pricing, and compliance with platform policies.
• Ensure listings reflect the latest inventory, specifications, and any updates to product information.

Qualifications:

• Previous experience in e-commerce customer service, inventory management, or a similar role.
• Strong written communication skills for handling customer messages and emails professionally.
• Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Basic knowledge of social media platforms for responding to customer inquiries.
• Detail-oriented with a proactive approach to problem-solving.

Preferred Qualifications:

• Experience with inventory management systems or e-commerce software tools.
• Familiarity with counterfeit seller prevention and marketplace policies.

Qualifications:

• Previous experience in e-commerce customer service, inventory management, or a similar role.
• Strong written communication skills for handling customer messages and emails professionally.
• Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Basic knowledge of social media platforms for responding to customer inquiries.
• Detail-oriented with a proactive approach to problem-solving.

Preferred Qualifications:

• Experience with inventory management systems or e-commerce software tools.
• Familiarity with counterfeit seller prevention and marketplace policies.

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Analyst to oversee first and second line support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for a Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Act as front-line support for local and/or time zone-based employees.

• Serve as the main point of contact for our customers via email, walk ups, and chat support.

• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.

• Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.

• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.

• Collaborate with other teams to identify and resolve technical issues.

• Stay up to date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows.

• Identify and escalate issues requiring urgent attention to the appropriate parties.

• Ensure SLAs are met and that our internal users are provided with an exceptional user experience.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Proven work experience in a customer service or Helpdesk role.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.
• Ability to learn quickly and adapt to new software applications and technologies.
• Excellent problem-solving and conflict resolution skills.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure

We are looking for a dedicated Accounts Receivable Specialist and Collections professional to join our finance team. If you have a keen eye for detail, strong analytical skills, and experience in managing accounts receivable and collections, we would love to hear from you!

Responsibilities:

• Manage and monitor accounts receivable to ensure timely collection of payments.
• Process and record incoming payments accurately and efficiently.
• Communicate with clients to follow up on outstanding invoices and resolve payment discrepancies.
• Prepare and send out invoices, account statements, and payment reminders.
• Perform account reconciliations and maintain accurate financial records.
• Generate reports on accounts receivable status and collection activities.
• Collaborate with the finance team to improve processes and implement best practices.
• Ensure compliance with company policies and relevant regulations.

• Proven experience as an Accounts Receivable Specialist or in a similar role.
• Strong knowledge of accounting principles and practices.
• Proficiency in accounting software (e.g., QuickBooks, SAP) and MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• High level of accuracy and attention to detail.

• Weekly payment basis
• Purely Work From Home
• Friendly and supportive work environment.
• Weekly payment basis

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues (will support US banks; check scanner issues)

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Excellent communication skills and Basic troubleshooting skills

• Nice to have skills/experience: Supporting banks, particularly troubleshooting check scanners

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be amenable to work on a permanent night shift (Saturday/Sunday off)

• Fresh graduates are welcome to apply

• Also open for College undergraduates and Non-bachelors degree holders but with relevant experience

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Face Video Specialist is responsible for producing high-quality video content that effectively communicates our brand message and engages our audience. The Face Video Specialist works closely creative team to edit, animate, and enhance videos for various platforms, including social media, websites, and promotional campaigns.

Primary Responsibilities
- Video Editing: Edit raw footage into compelling narratives, ensuring high-quality visuals and sound, while adhering to brand guidelines and project timelines
- 2D and 3D Animation: Create engaging animations and motion graphics to enhance video content, including title sequences, transitions, and visual effects
- Content Collaboration: Collaborate with writers, designers, and other team members to conceptualize and execute video projects that align with marketing and communication strategies
- Storytelling: Utilize your storytelling skills to craft videos that captivate and resonate with target audiences, maintaining a strong focus on clarity and engagement
- Post-Production: Manage post-production processes, including color grading, audio mixing, and finalizing videos for various distribution channels
- Feedback Integration: Review and incorporate feedback from team members and stakeholders, ensuring final products meet project objectives and expectations
- Project Management: Organize and prioritize multiple projects simultaneously, maintaining effective communication with team members throughout the editing process
- Stay Current: Keep up to date with industry trends, tools, and techniques in video editing and animation to continually enhance your skills and the quality of our content