Position Type :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This newly created role is a pivotal position within our global firm, requiring excellent attention to detail and operational acumen. Reporting to the Director of Finance Operations, the successful candidate will contribute to the efficient procurement of goods and services, ensuring compliance and driving cost-effectiveness across our organization. This role presents an exciting opportunity for a proactive individual with a passion for procurement to thrive in a dynamic, fast-paced environment.

Responsibilities: 

• Assist in managing the end-to-end procurement process, including vendor selection, negotiation, and contract management.

• Collaborate with internal stakeholders to understand procurement needs and develop sourcing strategies that align with business objectives.

• Execute purchase orders, track deliveries, and resolve any procurement-related issues in a timely manner.

• Maintain accurate procurement records and documentation, ensuring compliance with company policies and regulations.

• Support the evaluation of vendor performance and identify opportunities for process improvement and cost savings.

• Assist in conducting market research and supplier assessments to identify potential vendors and evaluate their capabilities.

• Provide administrative support to the procurement team as needed, including data entry, report generation, and supplier communication.

• Disseminates lead within other markets to the Sales person responsible in a timely manner
• Input all data gathered from telephone conversation into the Sale and Catering system
• Ensures to follow-up bookings based on the cut-off dates
• Prepares and submits regular special reports as may be required by the Director of Sales

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Sepcialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Calling members following up on unsettled payments or bills 
• Updating information in the system regarding members 
• Sending sales invoice via email to members regarding unsettled bills 
• Processing payment through phone calls 

Job Description 

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months of work experience in collections, billing, or any related field.
• Must have email experience
• BPO experience is a PLUS
• Good verbal and written communication skills
• Willing to work in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Credentialing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Covering afterhours and creating login credentials to new staff
• Coordinating mostly via Email and updating the system regarding available shifts for nurses
• Handling general back-office tasks    

• At least 6 months BPO experience

• Excellent written and verbal English communication skills
• Attention to detail is required
• Willing to work onsite in Mandaluyong
• Amenable working shifting schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Sheladia Associates is seeking a professional Social Safeguard (IP/RAP) Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The individual will be responsible for the following tasks:

• Ensure project’s compliance with ADB SPS (2009), relevant Government regulations, and other requirements as detailed in the approved social safeguard documents prepared for the project;
• Lead the discussions with the implementing agencies, local government agencies on the measures and actions for the preparation and progress of implementation of updated RPs, RIPPs and REGDPs;
• Lead, oversee and work with national resettlement specialists to provide required assistance to the UPMO FCMC, ESSD DPWH, ROs DPWH, RICs, LGUs on the implementation of safeguard documents and livelihood rehabilitation program;
• Verify the impacts of the subprojects, based on the detailed engineering design and the updated/final RPs, RIPPs, REGDPs, on the local ethnic minority and involuntary resettlement prior to implementation and prepare site verification reports;
• Develop workplan and monitoring progress for RP/RIPPs/REGDPs implementations for UPMO FCMC;
• Prepare and conduct the training program on social safeguards planning and implementation for the project to the FCMC-UPMO, project implementing agencies and relevant government agencies;
• Ensure and assist UPMO-FCMC/ ESSD DPWH and relevant government agencies in information disclosure and meaningful consultations with affected households and communities;
• Assist UPMO-FCMC in finalizing the land acquisition and resettlement plan based on the final detailed engineering designs of the subproject following the requirements of ADB (SPS, 2009) and the government's policies; and monitor the progress of preparation of the resettlement sites;
• Conduct monitoring visits to the subproject sites to assess the compliance of land acquisition and resettlement plan implementation with the provisions of the agreed updated land acquisition and resettlement plan;
• Develop monitoring template to be used by the regional office team for the preparation of semiannual safeguard monitoring reports to be consolidated by UPMO FCMC;
• Support the UPMO-FCMC on the preparation and management of consolidated safeguard monitoring reports for submission to the EA and ADB;
• Support the UPMO FCMC on the selection and recruitment of external monitoring consultant for RPs and REGDPs implementation;
• Facilitate the recruited EMA to conduct monitoring and evaluation;
• Review and validate the EMA findings and reports for LGUs, UPMO-FCMC and DPWH;
• Assist UPMO-FCMC in monitoring the implementation of recommendation of External Monitoring Authority (EMA) reports;
• Advise UPMO-FCMC and relevant agencies to resolve the issues related to land acquisition, resettlement and ethnic minority issues - if any;
• Establish systems, including monitoring and evaluation indicators, and the monitoring data management system for the project;
• Support the UPMO-FCMC on the quality of the safeguard reports (QPR, SSMR and EMA report) to meet ADB standards/requirements;
• Assist relevant government agencies in carrying out assessment in case of any unanticipated impacts, and updating the safeguards documents or prepare corrective actions;
• Assist UPMO-FCMC in the establishment and management of project GRM and provide training to relevant local level entry points for LAR GRM (i.e., barangay chairman or village heads) on grievance redress procedures and record keeping;

Sheladia Associates is seeking a professional Integrated FR Management (IFRM) Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The individual will be responsible for the following tasks:

• Capacity-building for FRM in DPWH through its CPB Unit and community-based flood risk management;
• Assist the Capacity-building (CPB) Unit of the DPWH in preparing detailed capacity building course programs for the 2nd to 4th Year capacity-building programs composed of Pilot River Basin Studies;
• Lead in Pilot River Basin Studies, including capacity-building on the process of master plan studies to the participants from CPB Unit and Regional Offices (ROs), including District Engineering Offices (DEOs) in the 2nd and 3rd Year, and assist in Pilot River Basin Study in the 4th Year;
• Coordinate with DPWH and related agencies for smooth implementation of the capacity-building for the FRM;
• Assist DPWH in implementing, monitoring, reviewing, and updating the capacity building subcomponent;
• Oversee and manage the experts involved in the development of AMIS-FRM;
• Support DPWH in the tendering process for procurement of system development contractor, survey contractors, hardware and software components of the AMIS-FRM and surveys to be conducted for data preparation;
• Monitor procurement and oversee contract management;
• Work closely with DPWH and its relevant offices on matters related to the development of AMIS-FRM;

Sheladia Associates is seeking a professional Data Management Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The individual will be responsible for the following tasks:

• Review existing information systems;
• Develop the detailed design of the hardware and software components of AMIS-FRM and prepare the TOR for AMIS-FRM application development;
• Support the system development contractor in the system and database design;
• Provide quality management of the AMIS-FRM applications;
• Develop manuals and training materials on the AMIS-FRM; and
• Provide training on the operation of the field data collection system and database management system to the DPWH staff.

Responsibilities & Duties
 

Technical Performance

• Produce and deliver accurate financial reporting that align with the business’s weekly and monthly deliverable requirements and fiscal calendar.
• Prepare and maintain complex financial models particularly to support the annual planning process.
• Assist in the development of the annual plan/budget with various key stakeholders.
• Complete monthly analysis of actual SG&A costs and provide explanations for variances to Outlook/Plan. Support the month end close process performing reconciliations, ensuring accuracy of financial transactions, maintain and adjust for accruals and prepayments.
• Develop and improve consolidated reporting.
• Perform ad-hoc strategic and financial analyses and research assignments.
• Other ad-hoc tasks as and when they are required.

Customer Focus

• Provide exceptional customer service by delivering a service that meets and exceeds customer expectations
• Work with stakeholders to maximize opportunities, minimize expenses and achieve operations and SLA/KPI targets

Policy, Process & Procedures

• Contribute and execute continuous improvement efforts in areas such as reporting, forecasting, and budgeting activities 
• Create & update DTPs for new and existing processes. Ensure all approved DTPs are stored in the central repository site
• Ensure compliance with agreed KPI's/metrics for business performance
• Ensure full compliance with Sarbanes Oxley controls and AECOM Internal Audit requirements

Participate and contribute to the success of both internal and external audits

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s Degree in Accounting
• CPA Certification is an advantage
• 4+ years of experience in a medium or large size company
• Experience with large company ERP systems – i.e. Cognos, TM1, Hyperion, Oracle etc. 
• Working knowledge of US GAAP, IFRS, and other accounting standards 
• High proficiency in Excel; experience involving extensive work with complex spreadsheets.
• Working knowledge of MS Office
• Experience with PowerBI, Tableau, or similar reporting tools is considered an asset.

Attributes: 

• Ability to actively engage stakeholders to ensure processes are executed consistently. 
• Team player, with a proactive self-starter approach and proven organizational skills with the ability to handle multiple tasks simultaneously.
• Ability to work in a high-paced environment with a sense of urgency and strong prioritization skills.
• Works independently as well as part of a team, demonstrating a willingness to collaborate with colleagues at various levels of seniority, including very senior stakeholders, on a variety of initiatives.
• Possesses functional expertise and deep business acumen in their business unit, service line or discipline.
• Strong analytical skills and the ability to interpret financial data.
• Professional and diligent with excellent attention to detail.
• Strong English written and verbal communication skills.

Sheladia Associates is seeking a professional Construction Management Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Construction Management Specialist will be based in Manila Project Office with frequent travels to project sites, as deemed necessary, which shall have the following responsibilities:

• Liaison with the different contractors and implementing agencies.
• In charge of construction supervision teams for the three (3) river basins, hence acting as the Engineer in administering the civil works contract.
• Supervise the works of the resident engineers based on the project sites.
• Monitor the progress and quality of construction works.
• Ensure contractors’ compliance and adherence to the contract conditions and specifications.

Sheladia Associates is seeking a professional Team Leader/Project Management Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Team Leader/Project Management Specialist will provide the following services:

• Over-all liaison with the implementing agencies;
• Maintain good coordination among the Client, Asian Development Bank (ADB) and other stakeholders;
• Coordination of the input and output of the sub-teams (Outputs 1, 2 and 3) of consultants (both in the field and home based);
•  Quality control of work carried out and output delivered by the sub-teams;
• Provide guidance to the sub-teams to ensure that the work meets the required standards and done within the agreed schedule;
• Over-all management and administration of the contract;
• Review and, if necessary, update the project implementation schedule with disbursement and contract award schedule;
• Reporting to the implementing agencies on progress of the work carried out by the sub-teams and the progress in achieving the goals and indicators of the project;
• Guide the development and implementation of the Project Performance Monitoring System (PPMS) of the project and preparation of the progress reports including analysis of the achievements of Design Monitoring Framework (DMF) of the project and other monitoring and evaluation indicator results, assessment of progress against workplan, identification of lessons learned, issues, solutions and recommendations;
• Ensure that the project-wide Grievance Redress Mechanism is properly set up and operational, and disputes, if any, are dealt with efficiently and swiftly in a transparent manner, and in line with practices acceptable to ADB and the Government of the Philippines.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.