Video Specialist

Location: Manila, Philippines

Company: Elogio Asia is a leading distributor in the medical aesthetics industry specialising in cutting-edge laser technologies and injectable products.

Job Overview:

We are looking for a creative Video Specialist to join our media team. You will be responsible for creating high-quality video and photo content for various marketing materials, promotional campaigns etc. This role involves working closely with the APAC team, with occasional travel for shoots and events.

Key Responsibilities:

• Plan, film, and edit videos and still images for various platforms, including social media, events, and promotional campaigns
• Lead and collaborate on storyboarding and concept development for video projects
• Create engaging content that aligns with brand guidelines and resonates with target audiences
• Stay updated on video production trends and technology to enhance visual content
• Coordinate AV synchronisation during live events with external vendors
• Help out with events, meetings and functions as and when appropriate
• Experience in graphic design or animation is a plus
• Perform additional ad-hoc tasks as required

Qualifications:

• Proven experience in video production and camera operation
• Proven experience in editing (Adobe Creative Cloud)
• Knowledge of social media trends and video content creation
• Strong communication and collaboration skills
• Willingness to travel within the APAC region

Why Join Us?

• Work with a creative, multicultural team
• Opportunities for growth in a dynamic company
• Contribute to impactful projects across the APAC region

Interested applicants please include your portfolio and show reel in your application. Thank you.

視訊專家

地點：菲律賓馬尼拉

公司： Elogio Asia 是醫療美容行業領先的經銷商，專注於尖端雷射技術和注射產品。

職位概述：

我們正在尋找一位創意視訊專家加入我們的媒體團隊。您將負責為各種行銷資料、促銷活動等創建高品質的影片和照片內容。

主要職責：

• 為各種平台（包括社交媒體、活動和促銷活動）策劃、拍攝和編輯影片和靜態圖像
• 領導和協作視訊專案的故事板和概念開發
• 創建符合品牌準則並與目標受眾產生共鳴的引人入勝的內容
• 隨時了解影片製作趨勢和技術，以增強視覺內容
• 在現場活動期間與外部供應商協調 AV 同步
• 在適當的時候協助舉辦活動、會議和活動
• 有平面設計或動畫經驗者優先
• 根據需要執行其他臨時任務

資格：

• 在影片製作和相機操作方面擁有豐富的經驗
• 豐富的編輯經驗 (Adobe Creative Cloud)
• 了解社群媒體趨勢和影片內容創作
• 較強的溝通與協作能力
• 願意在亞太地區旅行

為什麼加入我們？

• 與富有創意的多元文化團隊合作
• 在充滿活力的公司中獲得成長的機會
• 為亞太地區有影響力的項目做出貢獻

有興趣的申請者請在申請中附上您的作品集和展示捲軸。謝謝。

視訊專家

地點：菲律賓馬尼拉

公司： Elogio Asia 是醫療美容行業領先的經銷商，專注於尖端雷射技術和注射產品。

職位概述：

我們正在尋找一位創意視訊專家加入我們的媒體團隊。您將負責為各種行銷資料、促銷活動等創建高品質的影片和照片內容。

主要職責：

• 為各種平台（包括社交媒體、活動和促銷活動）策劃、拍攝和編輯影片和靜態圖像
• 領導和協作視訊專案的故事板和概念開發
• 創建符合品牌準則並與目標受眾產生共鳴的引人入勝的內容
• 隨時了解影片製作趨勢和技術，以增強視覺內容
• 在現場活動期間與外部供應商協調 AV 同步
• 在適當的時候協助舉辦活動、會議和活動
• 有平面設計或動畫經驗者優先
• 根據需要執行其他臨時任務

資格：

• 在影片製作和相機操作方面擁有豐富的經驗
• 豐富的編輯經驗 (Adobe Creative Cloud)
• 了解社群媒體趨勢和影片內容創作
• 較強的溝通與協作能力
• 願意在亞太地區旅行

為什麼加入我們？

• 與富有創意的多元文化團隊合作
• 在充滿活力的公司中獲得成長的機會
• 為亞太地區有影響力的項目做出貢獻

有興趣的申請者請在申請中附上您的作品集和展示捲軸。謝謝。

視訊專家

地點：菲律賓馬尼拉

公司： Elogio Asia 是醫療美容行業領先的經銷商，專注於尖端雷射技術和注射產品。

職位概述：

我們正在尋找一位創意視訊專家加入我們的媒體團隊。您將負責為各種行銷資料、促銷活動等創建高品質的影片和照片內容。

主要職責：

• 為各種平台（包括社交媒體、活動和促銷活動）策劃、拍攝和編輯影片和靜態圖像
• 領導和協作視訊專案的故事板和概念開發
• 創建符合品牌準則並與目標受眾產生共鳴的引人入勝的內容
• 隨時了解影片製作趨勢和技術，以增強視覺內容
• 在現場活動期間與外部供應商協調 AV 同步
• 在適當的時候協助舉辦活動、會議和活動
• 有平面設計或動畫經驗者優先
• 根據需要執行其他臨時任務

資格：

• 在影片製作和相機操作方面擁有豐富的經驗
• 豐富的編輯經驗 (Adobe Creative Cloud)
• 了解社群媒體趨勢和影片內容創作
• 較強的溝通與協作能力
• 願意在亞太地區旅行

為什麼加入我們？

• 與富有創意的多元文化團隊合作
• 在充滿活力的公司中獲得成長的機會
• 為亞太地區有影響力的項目做出貢獻

有興趣的申請者請在申請中附上您的作品集和展示捲軸。謝謝。

Responsibilities：

• Review and make a good record of the spare parts/unit inventory and usage.
• Review and approve service expenses and lodge in internal systems.
• Office administration including maintain files and organization, plan meetings.
• Review customer service activities being done to ensure all requirements are met and optimize current procedures to improve team performance.
• Maintain the internal GSP system, work order input and Customer Satisfaction Inquiry
• Monitor complex technical problems that are recorded and tracked within the internal system and liaise with internal teams for improvement and development.
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development.

Job Requirement:

• At least 1-2 years of operations, fresh graduates are welcome to apply.
• Excellent communications skills (Written and Verbal) in English is necessary, fluent (Verbal) in Mandarin is a plus.
• Ability to manage multiple tasks simultaneously, solve problems, manage and meet deadlines and maintain a high quality of work.
• High attention to details.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Personal development opportunities

After introducing a new Contract Lifecycle Management Tool we are looking for a new colleague that helps with the digitalization of contracts. 

You will need to get familiar with our contract structures in order to feed and review key information into the tool. 

We are seeking a highly competent Technical Sales Specialist to join our organization in Makati, Philippines. This critical role demands a professional who can effectively drive sales growth by leveraging technical expertise and sales acumen to provide tailored solutions to our clients.

• Establish and maintain professional relationships with clients, comprehensively understanding their technical requirements and business objectives
• Execute product demonstrations and presentations with precision to effectively showcase our solutions
• Collaborate closely with the engineering team to develop customized solutions that meet specific client requirements
• Conduct thorough analysis of market trends and competitor activities to identify strategic sales opportunities
• Prepare and deliver technically accurate and professionally crafted proposals, quotations, and contracts
• Provide comprehensive pre-sales and post-sales technical support to ensure optimal customer satisfaction
• Consistently meet or exceed assigned sales targets and performance metrics
• Maintain current knowledge of industry developments and emerging technologies through continuous learning and professional development
• Represent the company at trade shows, conferences, and other industry events to promote our products and services with utmost professionalism

As a People Services & Operations Support Specialist you will serve as a Continuous Improvement Champion to our supported Helpdesk, Global Operations, and Payroll Teams.

Reporting to thePeople Services & Operations Support Manager. you will be part of the People Services & Operations (PS&O) , by analyzing operations processes, identifying & coordinating opportunities for improvement, tracking initiatives, representing the team in cross functional global meetings and projects, performing and coordinating system activities such as requirements gathering and end user testing, process design and end to end knowledge content life cycle, managing operational reports, and/or overseeing project operations.

What you will do

• Review (evaluate and prioritize), coordinate, and monitor Operations-led CI initiatives.
• POC for internal People Services & Operations CI and Performance Dashboards/Reports
• Conduct CI Events such as Kaizen, Tools, and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence an improvement mindset.
• Represent the People Services & Operations team in Change & Project Meetings commonly led by external departments.
• Spearhead coordination and delivery of Process and System change requirements needed from People Services & Operations.
• Collaborate with People Services & Operations Leaders, Global Compliance, and Training & Quality to mitigate outstanding risks/challenges.
• Conduct Internal Controls Audit (for Operations) by establishing control parameters and scheduling routine audit activities.

Secondary Responsibilities:

• Support the delivery of Quality Assurance Framework by monitoring Operations’ audits for transactions handled by our People Operations and Helpdesk Teams within various channels.
• Drive service delivery and customer excellence mindset within a People Team to support them with conducting randomized audits, Quality Talk Sessions, and provide advice to People Services and Operations teams.
• Conduct Process Review and Alignment, Quality Calibration, Training Needs Analysis & Research, Curriculum & Content Development, and Process & Skills Training.

Our Sales Operation team works on a set of business activities, processes and tools that help Carousell’s sales organisation run efficiently and helps them to execute on overall business strategies and objectives.

We are looking to hire a Sales Operations Business Partner to support our regional sales teams in key markets of Singapore, Malaysia, Hong Kong, Philippines and Taiwan. 

This role will report to the Business Strategy & Operations Senior Manager:

You will:

• Act as a key business partner to your allocated sales team and market for Sales Operations related activities and analyses.

• Support business needs around reporting, contracting, invoicing, analysis, working with Sales, Regional finance and other sales operations team members 

• Maintenance of customer/partner master data, including account attributes, legal agreements and CRM account hierarchy data for the relevant business team(s)

• Manage systems interfaces related to sales reporting, commissions, data processing, customer master data and territory management for the relevant business team(s)

• Provide training on sales support systems, tools and processes to all sales users.

• Facilitate thorough onboarding programs for new sales team members, furnishing them with essential tools and knowledge for successful integration

• Participate in sales strategy discussions and help gather organisational information for the preparation of new process & tool implementations.

Primary Responsibilities

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined target areas.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Division Manager and Sales Manager.
   

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• At least 3 years of working experience in Technical Support is required
• Excellent English communication skills
• Willingness to learn about how networks and IT technology behave and operate
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

The role is responsible to provide marketing support on marketing campaigns and materials that differentiate AECOM, showcase the breadth and depth of the company’s capabilities, celebrate the people and projects, and help raise the profile and brand recognition of the company with existing and potential clients and broader external market.

• Create, edit, and format marketing and communications materials including collaterals and client presentations for internal and external audiences
• Provide clear recommendations / optimizations based on data to inform future strategic marketing campaigns
• Create capability statements and source project imagery and ensure alignment with AECOM brand guidelines
• Support in reporting needs and coordination and management of digital files
• Maintain the calendar of events for all major industry associations and ensure proper coordination of external and internal events
• Interpret / translate data to provide insights and key trends on global campaign performance, adapting for business stakeholders.
• Present data-driven insight reports on campaigns run by Global Business Line Marketing Directors to demonstrate impact against objectives in AECOM’s standardized format.
• Maintain relevant SharePoint material
• Create and maintain client databases and mailing
• Support meeting set-up through occasional minute taking and follow-up for key client and internal meetings
• Collaborate with Digital Media Adviser in drafting social media posts
• Support key projects and initiatives and stakeholder coordination
• Maintain SOP of current processes and incorporate documentation updates as required
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
• Contribute specialized expertise and provide key updates to manager on project status
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions and alternatives to manager
• May support junior members of the team in addressing routine issues

The role is responsible for coordinating, managing, and uploading content to our corporate WordPress website. This role focuses on ensuring all content aligns with our branding and quality standards. The ideal candidate will have strong organizational skills, basic design proficiency, and a solid understanding of WordPress, HTML, and CSS. While content creation is not required, the role will require close collaboration with writers, designers, and developers to maintain an engaging and visually appealing website.

• Upload and organize content in WordPress, ensuring proper formatting, layout, and structure.
• Manage content updates, revisions, and page publication schedules to align with business priorities.
• Optimize images and multimedia for the web, maintaining quality and performance standards.
• Review all uploaded content for accuracy, consistency, and adherence to brand guidelines.
• Perform cross-browser and device testing to ensure content displays correctly.
• Verify accessibility and usability compliance (e.g., WCAG).
• Work closely with writers, designers, and marketing teams to coordinate content delivery and approval processes.
• Communicate with developers to troubleshoot and resolve any WordPress-related issues.
• Use basic design tools like Photoshop (or similar) to resize, crop, and optimize images for use on the site.
• Adjust layout or styling using HTML and CSS to enhance page aesthetics when necessary.
• Update menus, widgets, and other navigational elements in WordPress.
• Ensure plugins and themes are up-to-date and functioning properly in collaboration with technical teams.
• Maintain SOP of current processes and incorporate documentation updates as required
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
• Contribute specialized expertise and provide key updates to manager on project status
• Escalate issues and recommend resolutions and alternatives to manager

AECOM is seeking a Communications Specialist to be based in Manila, Philippines

The role is primarily responsible to support content development targeted to increase employee engagement and promote AECOM brand awareness in various external and internal channels, websites, and communication platforms

• Support internal and external content development, including editorial calendars, project trackers, and award submissions
• Research, outline, write, edit, and proofread communications materials and ensure messages reach target audiences
• Leverage communication programs, message platforms, assets, and channels to support business priorities
• Distribute communication materials in appropriate platforms on a timely
• Track impact of marketing campaigns through performance dashboards, metrics, and analytics
• Monitor inbound emails received via the company’s general mailbox and respond to general inquiries
• Create media contact list and ensure proper contact management in various communications tools and platforms
• Monitor and write summaries regarding AECOM’s daily press coverage
• Escalate and analyse identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

The Client Care Support will be part of our extraordinary client support team where you will be responsible for supporting card holders’ needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is located in Pasay, NCR, Philippines.

SPECIFIC RESPONSIBILITIES WILL INCLUDE
Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
Actively listen and probe to figure out nature of each call and determine the appropriate actions to complete the call.
Multi-task across several computer programs to respond to customer inquiries.
Utilize all tools to properly support, action and document all related questions and needs.
Accurately update and maintain cardholder data in appropriate databases.
Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
Manage sensitive data
Maintain confidentiality
Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.
Willing to Work On-site
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About us:

Momos is a rapidly growing company headquartered in Singapore and San Diego. Our mission is to help food and beverage, retail, and other multi-location businesses drive their entire customer lifecycle, all powered by AI.

At Momos, our core principle is putting our customers at the forefront of everything we do. Since day one, we have embedded valuable feedback and input from our partners into our company culture and product. This collaborative approach has been instrumental in creating a solution that truly meets the needs of our customers. Today, we are proud to be trusted by over 5,000 businesses globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

About the role:

As a Customer Operations - Support Lead, you will be a pivotal team member in ensuring the highest levels of service for our users. You’ll oversee the day-to-day of the Customer Operations team, building and managing processes that enhance team efficiency and collaboration. You’ll also play a critical role in building a team to support our growing operational needs.

Key Responsibilities:

• Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries.
• Create new processes, and update existing ones to be scalable
• Communicate and promote alignment between cross-functional teams
• Personally own:

1. Weekly performance reporting to track and communicate progress.
2. Monthly training sessions to enhance internal team skills.
3. Monthly audit sessions to ensure adherence to quality standards.
4. Share insights and plans to address potential issues ahead of time.

• Oversee team processes such as:

1. First-touch responses and proactive customer communication.
2. Resolution tracking and effective problem-solving.
3. Management of tickets across internal and external channels.
4. Regular communication with the team to identify weak points or process gaps.

• Work closely with the Head of Customer Operations and senior leadership.
• Take ownership of hiring and developing a team.
• Raise the team’s operational excellence for Customer Support to new highs
• Work with teammates to implement scalable processes.

Key Performance Indicators (KPIs):

• Maintain high CSAT scores.
• Meet or exceed First Response Time targets.
• Improve ticket resolution times.
• Reduce user-raised ticket percentages by refining internal processes and preemptive support strategies, aiming to enhance the customer experience by addressing potential challenges before they escalate.

• 6 to 10 years of overall experience with at least 2 - 5 years of proven team lead experience in customer operations/ customer support.
• Strong operator mindset and a track record of tackling challenging scenarios ensuring the customer operations function works like a clockwork.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Ability to work independently while also leading a team. You will be required to roll our shelves along with the team you manage quite often.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and a flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal-opportunity workplace where we embrace diversity and different cultures. We started as an international company and know that building an organization with different experiences, thoughts, and opinions allows our team to grow and excel.

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Responsibilities:

• Rotation between inbound and call back queue calls, chat, email support.
• In this position, you will be taking over 300 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes
• Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST.
• We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.
• You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
• You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.
  

What we are looking for:

• Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
• Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
• Active listener who can interpret a problem, determine an approach to solve, and main call control.
• Ability to adhere to a schedule
• Adaptable to change
• High productivity at defined proficiency levels
• Willingness to receive and act on feedback from the leadership team
• Works with integrity and collaborates with team.

• Must be able to work weekends if needed.
• High school graduate required, some college preferred.
• EXCELLENT written and verbal English skills, conversationally fluent.
• Experience of at least 1 year in a customer contact center environment, supporting United States customers.
• Knowledge of ZenDesk a plus.
• Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred.
• Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor), with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system. You will also need 2 monitors.
• Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
• Preferred ISP/Internet providers are PLDT (#1) or Converge (#2)
• Back up power and internet supplies to ensure you are able to complete your full shift
• Willing to work US hours and weekends; and amenable to working in rotating shifts

• Work from the comfort of your own home
• $4.50-$6.50/hr. $4.50 USD base, but ability to earn up to an additional $2/hr in incentive pay.

Summary

The role will be supporting the day-to-day payroll services for the assigned region (Canada) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

Roles and Responsibilities:

• Perform simple to complicated payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Maintain payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Analyze and escalate (if needed), any identified issues and concerns to the Team Lead for timely resolution.
• Perform simple to complicated tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on data gathering assigned SOX audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.
• Assist with the induction of new staff including detailed briefing on payroll forms and processes.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Provide accurate and timely payroll information and reports to stakeholders as needed
• Monitor and respond to Employee Centre support simple to complicated requests related to pertains to Payroll Services

JOB SUMMARY:

The Fleet Operations Specialist is responsible to assist the operations team in monitoring the company vehicles and company equipment, and the consolidation of weekly and monthly reports and other fleet duties.

DUTIES AND RESPONSIBILITIES:

• Inspect all company owned vehicles to ensure their safety and reliability.
• Monitor company drivers to ensure that they comply with administrative policies and procedures, safety rules, and government regulations.
• Monitor vehicle registrations and licenses.
• Document, process, and analyze information pertaining to vehicle performance such as fuel consumption and convert it to a detailed report.
• To monitor usage of service vehicles as detailed in the service policy.
• To record and forward to the Management and Insurance all incidents involving damage to service vehicles (incident report, police report etc.)
• Ensure that all company owned vehicles are serviced and maintained based on the preventive maintenance schedules.
• To assist in maintaining vehicles in accordance with Occupational Health and Safety guidelines.
• Strive to exceed personal and workgroup targets specified in the Key Performance Indicators set for the department.
• Prepare the weekly and monthly reports of the company vehicles.
• Ensure the accuracy of the billings sent by service providers and insurance companies.
• Utilizing GPS systems to monitor drivers and track vehicles.
• Scheduling regular vehicle maintenance to ensure operational efficiency.
• Perform other related duties as required.

• Prepares proposals/contracts, follow-up for assigned accounts an industries
• Prepares and submits regular or special reports as may be required by the Director of Commercial Sales
• Promptly disseminates information of general interest to all Sales personnel.
• Performs other duties as may be assigned from time to time.

• Develop and maintain knowledge of market trends, competition offers and customer needs.
• Strategizes each account and respective plans of action.
• Prospecting new accounts and follow the sales process through to convert into ‘producing’ accounts.
• Prepares proposals/contracts, follow-up for assigned accounts and industries

We have an exciting opportunity within the Avaloq Marketing & Communications team. Join us and work with our international team of diverse, driven and highly skilled financial and technology marketers who are focused on supporting our clients, prospects, partners and industry to understand Avaloq’s complex, market leading and innovative solutions.

We are seeking a detail-oriented Marketing Operations Specialist to join our team. In this role, you will research and qualify inbound leads, implement ABM campaigns, and report on overall team activities to maximize our contribution to business objectives.

The ideal candidate has experience with marketing and sales qualification processes, strong analytical and reporting skills and the ability to take ownership with attention to detail. Bonus points if they are familiar with marketing automation tools and CRM systems.

Your key tasks

• Reach out to inbound leads to qualify them, collaborate with Sales to align on follow-ups
• Research new leads using tools like LinkedIn Sales Navigator, based on Sales’ requirements on ideal prospect personas
• Use HubSpot to manage lead information, segment leads, track activity, maintain database hygiene and ensure data accuracy throughout the marketing and sales processes
• Implement ABM campaigns using a variety of channels
• Monitor and report on all marketing & communication activities, identifying areas of improvement

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Technology Implementation Specialist plays a crucial role in supporting Boldr’s client implementations by identifying, deploying, and optimizing AI & Technology solutions across both internal and client projects. You will manage a portfolio of initiatives across three key focus areas: internal AI opportunity identification, technology readiness assessments for clients, and end-to-end solution deployment. This is an impactful role where you will work on a mix of technical and consultative tasks, from conducting AI-readiness assessments to hands-on system deployment and integration. You’ll work cross-functionally with clients and internal teams to ensure a smooth implementation tailored to each unique environment.

WHY DO WE WANT YOU

We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldr’s offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve our Purpose by sharing your unique talents, embodying our values, and providing exceptional client service.

WHAT WILL YOU DO

• Internal Solution Development
• Identify and prioritize opportunities for AI and Automation solutions within Boldr’s internal operations, focusing on teams such as Talent Acquisition, HR/People, and Finance.
• Lead the end-to-end process of researching, deploying, and optimizing solutions that enhance internal workflows and efficiency.
• Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment.
• Readiness Assessments for Clients
• Conduct technology readiness evaluations by analyzing client problem statements, desired outcomes, and documentation for client suitability.
• Review client SOPs, ticket and volume analysis, and other critical documentation to assess potential areas of impact.
• Provide clients with clear recommendations, including alternative solutions (e.g., automation or tool optimization), to maximize their outcomes.
• Solution Deployment for Clients
• Support AI-ready / technology-ready clients through the complete implementation of chosen tools and solutions tailored to their specific needs.
• Configure and deploy a variety of systems, whether embedded in client CRMs (e.g., Zendesk, Gorgias) or external AI platforms (e.g., Forethought, Kodif, PixieBrix).
• Own the client journey from initial setup to full deployment, ensuring a seamless transition and client satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker with keen attention to detail
• Passionate about client satisfaction and innovative technology

YOU HAVE…

• A Bachelor’s Degree in a relevant field or equivalent experience.
• 3+ years of experience in implementations, project management, or technology / AI solution deployment.
• Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
• Technical expertise, including proficiency with APIs, scripting, and integrating technology solutions into various systems.
• Familiarity with project management and CRM tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix).
• Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
• Project management certification (e.g., PMP) is a plus

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Program Specialist is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The Program Specialist acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired promptly.

Responsibilities:

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake, sourcing, candidate shortlisting and interview scheduling, offer to onboarding, and contractor management.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Fieldglass, Beeline)
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process.
• Coach, manage, and oversee the performance of participating staffing suppliers.
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Maintain and update monthly activity and performance reports.
• Provide constant interaction via face-to-face, VC, email, and phone with clients, staffing vendors, and other partners.