Snapshot of the role:

Our Sales Support Representatives will be responsible for building trust and rapport with prospective customers to help them understand the benefits of solar.

Core Responsibilities:

• Perform outbound calls with prospective customers and follow up on warm leads
• Responsible for setting of appointments

• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Complete other tasks as deemed appropriate by the supervisor
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.

• At least SHS Graduate
• Must have 1-year sales outbound cold calling experience in a call center setting.
• Outstanding negotiation and communication skills.
• Sales mindset and money-motivated.
• Self motivated, driven individual
• Experience handling high call volume

• Proficient in using technology; laptop, pc, tablet etc
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)

• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities

• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience development

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Success Coordinator

Working Hours: Some combination of weekdays and a weekend-day. Tuesday - Saturday is great but we're open if there is a different preferred schedule. The schedule is generally 9am-5pm MT but we are flexible to accommodate shorter shifts on weekends (e.g. 10am - 2pm)

Note: You'll track hours and be paid the hourly equivalent to your monthly salary

Holidays: US Holidays

Salary Range: USD 1,200/month (max)

About the Company:

A developer of an all-in-one property management platform intended for helping small-time rental property owners in the United States of America.

About the Role:

We’re looking for a Customer Success Coordinator who excels at cultivating strong relationships and delivering an outstanding experience. This is a role for someone who loves working as a team to solve problems and can deliver high impact solutions. Our Customer Success Coordinator will help all of our customers with their varied needs, from a resident with a maintenance issue to an owner needing support on their property. Our team is made up of

people from a wide variety of backgrounds, we are fortunate to have a team that really enjoys each other and working together - we can’t wait to meet you!

Key Responsibilities:

In this role, you’ll have the chance to delight customers, build a stronger team and reinforce our customer-centric culture.

● Provide customers with white glove support by answering questions and taking action on potential and current owner and resident requests in a timely manner, adhering to the company’s service level agreements (SLAs)

● Advocating for customer needs within Nomad by sharing customer feedback with Product, Marketing, Operations, and other internal teams

● Support our new customers by answering the phone, emails, and live chats that come to our team, adhering to service level agreements (SLAs)

● Provide an excellent customer support experience with the goal of establishing and maintaining customer trust and longevity

● Communicate effectively, proactively, and kindly with customers to provide valuable information and peace of mind

● Collaborate closely with internal teams to create a seamless customer experience and to ensure we meet or exceed customer expectations

● Cover select call centers/phone trees and dynamically route calls to an appropriate team

● Create and/or triage tickets and manage our ticket pipeline across all Customer functions (Support, Implementation, Retention, Sales, and Leasing) ensuring all customer inquiries are responded to promptly and effectively

● Help develop scalable support processes, education materials, FAQs, etc.

● A role where you can, and will, GROW!

● Develop and post rental listings to our web page.

● Follow up with leasing applicants both proactively, to get showings scheduled, and retroactively, to help them with application submission.

● Respond to phone and email outreach for leasing and application questions

● Manage and execute our Owner referral program

Qualifications:

● 2 years experience in similar customer-facing, metric-focused roles

● Experience working on sales, success or support teams in high volume and/or high-growth tech companies or environments

● Experience covering phone center/call center activities and systems, in particular DialPad

● Experience interfacing with CRM systems, in particular HubSpot, and various software programs required, as well as the ability to quickly learn new tools

● Experience using Google suite and Mac operating systems a plus

● Experience with Appfolio or property accounting a plus

● Exceptional written and verbal communication skills

● Excitement for “building the plane while flying it!” We are a fast-growing startup where change is constant and we seek out others that thrive in the thrill of change

● Some project and stakeholder management skills and the ability to seamlessly manage expectations and deadlines

● Strong problem solving skills, specifically the ability to take an ambiguous problem or question and identify and execute a solution

● A desire to advocate for your customers and the team to make each interaction better and each relationship stronger

● Experience in real estate a plus, or the ability to bring “homeowner mindset” to your day-to-day work

● Ability (or even preference) to work a non-traditional schedule, nights, weekends.

MedCore Solutions, Bizforce's medical division, is seeking for skilled WFH Rheumatology Medical Billers to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home permanently and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Upon your request our team of certified coders can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue-producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for the care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: EST

Duration: Full-time Steady state

• At least 3-5 years of experience as a US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of the healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• At least 1 year of experience in Physical Therapy billing
• Preferably with experience in Agile EMR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5
• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is by ensuring a rewarding, respectful, and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From Home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education

• Specialized Training

About the Role

• Reporting to our Customer Experience Lead, your responsibilities include:
• Manage large volumes of incoming emails and social media replies with a customer-first attitude.
• Manage occasional calls (majority of calls handled in Australia)
• Handle customer queries, provide appropriate solutions and follow up to ensure resolution.
• Take the extra mile to engage customers and build a loyal customer base.

To excel in this role, you’ll need

• Proven customer support experience. (2-3 years)
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communicator, both verbally and in writing. (with a preference for a minimal accent)
• Strong attention to detail and often pick up on things that others would miss
• Ability to stay calm when customers are stressed or upset.

OPEN TO APPLICANTS BASED IN THE PHILIPPINES

Job Title: Paid Advertising Specialist

Location: Remote

Working Hours: TBC

Salary Range: $1500 per month

About the Company:

Support Shepherd is a dynamic and fast-growing company that specializes in headhunting top talent for international clients. We are seeking a highly motivated and talented Paid Advertising Specialist to join our team.

About the Role:

We are currently seeking an experienced Paid Advertising Specialist to join our dynamic team. This role involves developing, executing, and optimizing paid advertising campaigns across multiple platforms, with a focus on YouTube Ads, Webinar or Instagram Ads, and cold outbound strategies.

Responsibilities:

• YouTube Ads:Strategize, script, and launch compelling -YouTube ad campaigns tailored to our target audience, focusing on promoting our trading mentorship services.
• Conduct thorough competitor analysis to identify trends and opportunities for differentiation.
• Optimize campaigns for performance, including testing ad formats, targeting options, and bidding strategies.
• Other Ads (Webinar/Instagram): Develop and implement advertising campaigns for webinars and Instagram, designed to engage potential clients and convert leads into customers.
• Create captivating ad copy and visuals that resonate with our audience and communicate the value of our mentorship program.
• Utilize retargeting strategies to maximize conversion rates and ROI.
• Cold Outbound Strategies:Design and execute cold email and Instagram outbound campaigns to generate leads.
• Setup and manage domains/email warm-ups to ensure high deliverability and engagement rates.
• Establish and monitor key performance indicators (KPIs) for all campaigns, adjusting strategies as needed to achieve goals.
• Write persuasive copy for all campaigns and establish systems for scaling efforts efficiently.
• Explore and implement outbound strategies through Skool, Facebook groups, and direct messaging to expand our reach.

• Minimum of 2+ years of experience in paid advertising, particularly with YouTube Ads or media buying.
• Strong understanding of cold outbound strategies and experience in executing successful email and social media campaigns.
• Proficiency in ad scripting, competitor research, and campaign optimization.
• Excellent copywriting skills with the ability to create compelling ad copy that converts.
• Experience setting up domains/email warm-ups and tracking campaign KPIs.
• Ability to work independently and in a team environment, managing multiple campaigns simultaneously.
• Creative thinker with a data-driven approach to decision-making and scaling.
• Knowledge of trading and financial markets is a plus.

• A dynamic and supportive team environment.
• Opportunities for professional growth and development.
• Competitive salary and performance bonuses.
• Flexible working arrangements.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Sales Representative

Working Hours: Monday to Friday 9am to 5pm EST 

Monday to Friday 9pm to 5am PHT

Salary Range: 800-1,200 usd/month

Holidays: TBD

About the company: 
Allows IT professionals to manage and monitor their workstations and servers remotely, from any location worldwide.

Duties and Responsibilities:

• Conducting cold calls to prospective clients from the provided contact list
• Clearly explaining and promoting our services to potential customers
• Attempting to close deals independently whenever feasible
• Forwarding potential customers who require a more in-depth demo or technical discussion to the rest of the team
• Ensuring consistent performance to achieve sales targets

• Minimum of 2 years of experience 
• Proficient in Hubspot
• Should have strong negotiation and communication skills (written & verbal)
• Ability to understand client needs and handle different types of personalities

LOOKING FOR FILIPINO CANDIDATES

Position : Virtual Assistant

Work Hours (Client) : PST 9am-5pm M-F

Work Hours (MNL) : MNL 1am-9am M-F

Holidays : TBD

Pay Range : $800-$1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We specialize in curating unique travel experiences that take our clients off the beaten path. We believe in creating unforgettable journeys that not only inspire but also connect our travelers with the essence of each destination. Our dedicated team works tirelessly to ensure every trip is perfect, offering personalized services that cater to our clients' every need.

The other integral aspect of our business model involves our collaboration with the esteemed campervan manufacturer. We cater to the dreams of aspiring van owners by not only selling them high-quality vans, but also providing them with a unique opportunity to mitigate ownership expenses. We achieve this by enabling these new van owners to earn rental income via our platform. This approach not only makes van ownership more financially viable, but also contributes to our thriving community of travel enthusiasts. 

Duties and Responsibilities:

We are seeking a highly organized and proactive Virtual Assistant to join our dynamic team. This role is crucial in providing comprehensive support across various operational aspects, including customer service, email management, text concierge services, reservation quality control, sales activities, and general administrative tasks. The ideal candidate will be a versatile problem-solver with exceptional communication skills, capable of managing multiple priorities in a fast-paced environment.

• Customer Service Excellence: Deliver outstanding customer service via email and our text concierge line, ensuring all inquiries are addressed promptly and professionally.
• Email Management: Efficiently manage incoming emails, respond to queries, and coordinate with the team to ensure all communication is streamlined and effective.
• Text Concierge Support: Provide instant, personalized assistance to clients through our text concierge service, offering recommendations, answering queries, and ensuring a seamless travel experience.
• Reservation Quality Control: Conduct thorough checks on all reservations to ensure accuracy and adherence to client specifications. Liaise with vendors and partners to resolve any discrepancies.
• Engage in sales-related activities to close new bookings with prospective renters, utilizing persuasive communication and sales techniques to meet and exceed targets.
• Maintaining 5-Star Reviews: Proactively gather feedback and manage online reviews across all platforms, implementing strategies to maintain a 5-star average rating and address any concerns promptly.
• Administrative Support: Assist with various administrative tasks, including but not limited to, data entry, scheduling, and maintaining records.
• Project Assistance: Support the team with ad-hoc projects and initiatives, demonstrating flexibility and a willingness to contribute wherever needed.

Minimum Requirements:

• 2+ years of experience as a Virtual Assistant, Customer Service Representative, or similar role in the travel industry
• Hubspot experience
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to multitask effectively.
• Proficient in Google Workspace, and capable of learning new software quickly.
• Ability to work independently with minimal supervision.
• High level of attention to detail and accuracy.
• Flexible with work hours, able to provide support across different time zones.
• Experience in sales or customer-facing roles, with a proven track record of meeting or exceeding targets.

Position: Virtual Assistant and Social Media Management

Working Hours: EST Mo-Thurs (8 hrs), Friday (2 hrrs), Sun (6 hrs)

Holidays: US & PH Regular Holidays

Salary: 1,000 - 2,000 USD per month 

Holiday : US Holidays 

About the company

We are a fully-guided learning journey. 

Our class is for you if you’re ready and willing to step out of the confusion and overwhelm and move into the winner’s arena with confidence and clarity. 

This is for you if you know settling for a low score isn’t an option. Unlike other prep classes, with Masterclass you aren’t lost in a sea of virtual faces. 

Duties and Responsibilities

• Assistance with day-to-day operations and long-term projects for two online education companies. Tasks include but are not limited to:
• Providing customer support via email response
• Engaging with social media followers
• Creating social media content using Canva
• Following detailed instructions to complete project-focused tasks

• MUST have 3 years of experience
• MUST have experience with Canva
• MUST be very comfortable with email communication for customer support. Making sure that you answer the inquiries at hand to completion with the tone and messaging used by the company is critical.
• MUST possess the ability to work on a specific schedule. I host webinars and live classes throughout the year and need support immediately after an event. EA/VA will need to be available for ~1 hour immediately after the event. Schedule for events will be provided with at least two weeks’ notice. These events are twice a week in the months of Jan-March and May-July. Aside from the events, hours for other work are consistent and less rigid.
• MUST be detail-oriented, meticulous, organized, accountable and responsible.
• Familiarity with Notion, Slack, and Loom is a plus
• With good to excellent communication skills, minor is acceptable
• Detail oriented, meticulous, organized, accountable, reponsible. 

MySigrid is seeking a skilled and professional Bilingual Admin Support Specialist fluent in both Spanish and English to support our executive team. The successful candidate will play a crucial role in facilitating effective communication between the executive team and Spanish-speaking clients, partners, and stakeholders.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Requirements

As a minimum, we expect candidates to meet the following requirements:

• Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages. 
• Proven experience as an executive assistant or similar role, preferably in a bilingual environment. 
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently. 
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software. 
• Attention to detail and high level of accuracy in all tasks. 
• Ability to maintain confidentiality and handle sensitive information with professionalism. 
• Excellent interpersonal skills, with the ability to interact effectively with individuals at all levels. 
• Adaptability and flexibility to respond to changing priorities and deadlines. 
• Bachelor's degree or equivalent work experience preferred. 

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Paid Time Off (PTO) credits.
• HMO Package for the employee and two dependents.
• Medical subsidy.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

You will be at the forefront of our sales efforts, exclusively focused on identifying and qualifying potential clients and prospects. Your expertise in SEO services, content writing, and Google Ads management will be your tools for assessing the suitability of leads for our offerings. Utilizing tools like Ahrefs or Semrush, you will conduct website audits and analyze online presence to build persuasive arguments for their interest in acquiring Pronto's services. This role is entirely dedicated to sales, with a primary focus on lead classification and qualification, without any marketing tasks involved. Your insights will drive our sales team's efforts, ensuring that we engage with the most promising opportunities in the market.

Responsibilities:

• Utilize tools like Ahrefs or Semrush to audit websites and assess online presence, gathering essential data for sales efforts.
• Identify and source potential clients and prospects through various channels, including online research, databases, and social media platforms.
• Initiate outbound cold calls to prospects, presenting Pronto's services and assessing their needs and interests.
• Respond promptly and professionally to inbound calls, emails, and inquiries from potential clients, providing information and addressing questions.
• Conduct initial outreach and engage with leads to determine their interest and qualifications as potential clients
• Maintain accurate and up-to-date records of lead interactions and progress in our CRM system

Qualifications

This role is perfect for you if:

• Digital marketing expertise: SEO, Google Ads, website management with 2-3years of relevant experience in using AHREFS, SEMrush or Google Ads Keyword Planner to perform keyword research for search engine marketing campaigns.
• 2-3 years of relevant experience in sales or account management.
• Successful sales outreach call track record.
• Strong B2B and digital marketing background.
• Advanced English proficiency in writing and speaking.
• Exceptional communication: written, verbal, and presentation.
• Proven business development using sales and CRM tools.

Additional Information

https://www.prontomarketing.com/

https://www.prontomarketing.com/careers/

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Accountant

Working Hours/Shift: M-F 9 AM-5 PM EST

Salary Range: $1200/month- $1600/month

Job Description

• Organize and update financial records as needed (digital and physical)

• Analyze transactions and prepare reports.

• Perform regular, detailed audits to ensure accuracy in financial documents, expenditures and

investments.

• Forecast revenue and analyze profit margins.

• Oversee ledger reconciliation and manage accounts payable/receivable.

• Participate in budgeting processes.

• Brief senior managers regularly on the company’s financial status

• Liaise with Tax Accountants to track tax payments and returns.

• Monitor bookkeeping activities regularly.

• Keep company financial information confidential.

• Establish accounting policies and procedures.

• Stay informed on industry developments and changes in regulations.

Qualifications

• Bachelor’s degree in Accounting or Finance and a CPA certification

• Proven work experience as a Certified Public Accountant or Senior Accountant

• Thorough knowledge of accounting and financial procedures

• Understanding of Generally Accepted Accounting Principles (GAAP)

• Experience with accounting software, like FreshBooks and Zoho

• Advanced MS Excel knowledge (familiarity with formulas, VLOOKUPs and pivot tables)

• Excellent analytical skills with attention to detail

• Integrity, with an ability to handle confidential information

Position: Full Stack Developer

Work Hours (Client): Mondays to Fridays (flexible 8 working hours between 7am-7pm, CST timezone)

Pay Range: $1,500-2,500/month 

About the Company:

Crispy Software Solutions creates custom apps, workflow automation, and machine-learning solutions to help businesses optimize their processes. We leverage no-code and low-code tools and platforms such as Airtable, Zapier, Make.com, WeWeb and Xano to deliver custom software solutions to our clients in a faster and cheaper manner than traditional development. We believe in focusing our time and energy on solving our clients business problems rather than tinkering with servers and constantly upgrading programming libraries. Our #1 goal is to develop and deliver software solutions that are actively used and valued by our clients, rather than creating software that remains unused and gathers dust on the shelf.

Duties and Responsibilities:

• Design, develop, and maintain scalable, high-quality software solutions that meet both client and company standards.
• Build complex databases and backend functions to support software scalability and performance.
• Develop APIs to enable seamless integration with other systems and platforms.
• Integrate third-party APIs and services to enhance the functionality and interoperability of our software solutions.
• Understand and train AI/ML models, and integrate AI/ML platforms with our software solutions to enhance functionality and user experience.
• Create and enhance user interfaces that provide an exceptional user experience, ensuring responsiveness and intuitive design.
• Collaborate with project managers, UX/UI designers, other developers and clients to define requirements, design solutions, and ensure that development timelines are met.
• Stay abreast of emerging technologies and development practices to continually improve product quality and functionality.
• Conduct code/implementation reviews, testing, and debugging to ensure software quality.
• Provide technical support and maintenance for existing applications, interfacing directly with clients where necessary.

• Minimum of 4 years of experience as a Full Stack Developer, with a strong portfolio showcasing your work in both frontend and backend development.
• Above average; minor accent is acceptable
• Proficiency in front-end technologies, including HTML5, CSS3, JavaScript, and frameworks/libraries such as React, Angular, or Vue.js.
• Strong knowledge of JavaScript, including ES6+ syntax, asynchronous programming, and JavaScript design patterns.
• Expertise in backend development, with experience in programming languages such as Python, Ruby, Java, or Node.js.
• Strong experience with database design, implementation, and management, using SQL or NoSQL databases.
• Experience developing, integrating, and securing RESTful APIs, with a strong understanding of web security practices.
• Excellent problem-solving skills and the ability to think analytically.
• Strong communication and teamwork skills, with the ability to work effectively in a collaborative environment.
• Tools: Airtable, Zapier, Make.com, Xano, WeWeb (these are big pluses)

What’s it all about?

The compliance-risk control framework includes financial crime compliance and regulatory compliance. Financial crime focus is on Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), Sanctions & Anti-Bribery and Corruption (ABC), and on the associated Know Your Customer (KYC) and Know Your Customer’s Business (KYC/B) & Counterparty Due Diligence (CDD) obligations, including primarily but not limited to: -

•           On-boarding counterparty due diligence

•           Transactional monitoring

•           Sanctions screening

•           Suspicious activity identification, monitoring and reporting

What we expect of you, day to day.

• Develop an understanding of Visa Payments business operations and payment processes

• Identify and internally escalate actual or suspected sanctions matches, assisting and supporting other analysts within the team

• Ensure sanction queries are sent in a timely manner in line with our internal SLAs and deadlines set

• Identify trends and use data to suggest improvements to effectively resolve service issues, escalating appropriately.

• Assist with the development of management information in alignment with regulatory and internal policy/risk expectations

• Assist with the review of new controls to mitigate risks and reduce false positives to improve efficiency across the team.

And assist:

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

• Ensuring the compliance risk control framework remains aligned with external legislation.

• Conducting and/or overseeing compliance monitoring reviews and audits.

• Promoting and providing advice on best compliance practice within critical business areas.

• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Elite is seeking a Billing Specialist to execute its Accounts Receivables processes. The Billing Specialist should understand the Invoice-to-Cash process, specifically as it relates to billing procedures. This position will work collaboratively to complete billing procedures, including project/contract setup, invoicing, processing credits and rebills, and review/validate for proper revenue recognition. The Billing Specialist will work to accomplish daily tasks given by their manager.

WHAT YOU’LL DO

• Deliver excellent customer service when interacting with customers (internal and external)
• Evaluate contract terms and verify information is appropriately reflected in the financial system
• Input accurate contract/financial information into the financial system regarding the revenue, payment, or other pertinent invoicing information per the contract
• Solve problems timely with precision
• Effectively manage customers and ensure all obligations and deadlines are met
• Actively seek process improvements that will bring accuracy and efficiency to the team and financial systems.
• Seek to automate manual processes wherever possible
• Participate in group discussions, foster a positive team environment, and present feedback to management

As a Supply Chain Process Optimization Specialist, you will play a crucial role in enhancing the efficiency and effectiveness of our supply chain operations. You will be responsible for analyzing and improving various aspects of the supply chain processes to drive cost reduction, improve service levels, and increase overall operational performance. The successful candidate will work closely with cross-functional teams, leveraging data-driven insights and industry best practices to implement innovative solutions.

• Analysis of Current Processes:
  • Evaluate and analyze existing supply chain processes to identify areas of inefficiency, bottlenecks, and potential improvement opportunities.
  • Conduct thorough data analysis to understand performance metrics and key performance indicators (KPIs) related to the supply chain.
• Identify Optimization Opportunities:
  • Work closely with cross-functional teams to identify opportunities for process optimization, automation, and innovation within the supply chain.
  • Collaborate with stakeholders to understand their needs and requirements.
  • Evaluate and recommend the integration of new technologies, automation, and digital tools to optimize supply chain processes.
• Develop and Implement Optimization Strategies:
  • Design and implement strategies to optimize supply chain processes, including the use of technology, automation, and best practices.
  • Introduce and integrate new technologies and systems to enhance efficiency.
• Continuous Improvement:
  • Establish continuous improvement within the supply chain by implementing methodologies such as Lean or Six Sigma.
  • Monitor and assess the impact of implemented changes, making adjustments as needed to achieve ongoing improvement.
• Collaboration and Communication:
  • Collaborate with various departments and stakeholders to ensure alignment of supply chain processes with overall business objectives.
  • Communicate effectively with team members and management to convey optimization strategies and changes.
• Risk Management:
  • Identify and mitigate potential risks associated with supply chain processes to ensure resilience and continuity in operations.
  • Develop contingency plans to address unforeseen challenges.
• Data Management and Analytics:
  • Leverage data analytics tools and techniques to gather insights and make informed decisions about supply chain processes.
  • Utilize key performance indicators (KPIs) to measure and track improvements over time.
• Training and Development:
  • Provide training and support to supply chain teams to ensure the successful implementation and adoption of optimized processes.
  • Foster a culture of learning and adaptability within the organization.
• Compliance and Regulation:
  • Stay informed about industry regulations and compliance requirements, ensuring that supply chain processes adhere to legal and ethical standards.

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

#1 PH Workforce Delivering to the US

MedCore Solutions, the Medical Division of Bizforce, is seeking a skilled Prior Authorization Specialist to join our growing team. The Prior Authorization Specialist we be primarily responsible for obtaining all types of prior authorizations. These prior authorizations will include biologic medications, procedures, prescriptions and out-patient testing. The position will require professional and courteous interaction with patients, pharmaceutical representatives, providers, pharmacies and insurance carriers to accurately obtain the required information to process prior authorizations.

Responsibilities

• Review and process prior authorization requests for medical services, procedures, and medications
• Verify insurance (pharmacy) information and eligibility
• Handle patient inquiries regarding authorizations
• Provide necessary prior authorization documentation to patients for completion and signature. Review all forms for completeness and accuracy.
• Accurately document all patient, pharmacy and insurance carrier interactions in EMR.
• Coordinate with healthcare providers and insurance companies to obtain necessary authorizations
• Ensure accurate and timely documentation of authorization requests and approvals
• Collaborate with medical billing team to resolve any issues or denials
• Maintain up-to-date knowledge of insurance guidelines and procedures
• Complete other tasks as assigned by providers through EMR/EHR
• Copy, fax and mail documents and information as requested by insurance carrier
• Schedule follow-up appointments, biologic injections and photodynamic therapy treatments
• Assist pathology department with notifying patients of pathology results via telephone
• Fulfill organizational responsibilities as assigned, which may include but are not limited to: respecting and promoting patient’s rights, responding appropriately to emergency situations, sharing problems relating to patients and/or staff with Care Center Leader in a timely manner
• Provide safe patient-centered, compassionate, and competent care

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: EST

Duration: Full-time Steady state

• Proven 3-5 years of experience as a Prior Authorization Specialist in the US Healthcare

• Strong understanding of medical billing and insurance processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and meet deadlines
• Comfortable working in a remote, work-from-home setup
• Experience handling Physical Therapy practice/account
• Experience using Agile EMR is a bonus
• Amenable to work in a graveyard shift

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Monitor, detect, assess, validate and report outliers found in the Market Conduct Monitoring Tool (MCMT) and Early Warning Signs (EWS) tool.
• Conduct a regular review on agency incentives and campaigns to identify issues and recommend improvements and/or implement mitigating controls.
• Spearhead the working group for the mystery shopping engagement.  Ensure completion of remediation action plans.
• Evaluate policy replacement transactions.
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other business requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Develop and implement interventions to address gaps in the BQ Framework and correct negative sales practices.
• Design and execute long term action plans to promote quality and compliance culture in the agency.  Conduct quality health check in the agencies.
• Develop detailed work procedures/manuals, tools, training and communication plans that support BQ framework and MCG.
• Provide training and coaching to the agency on all matters relating to sales quality.  Conduct agency site visits to ensure sales quality practices are being implemented.  Obtain feedback to improve BQ framework implementation.
• Execute and monitor audit action items and risk management initiatives based on agreed deliverables and timelines.
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other business requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Are you a creative and experienced marketer looking for a new challenge? We're seeking a talented individual to join our team and help take our email marketing efforts to the next level. As our Email Marketing Specialist, you'll be responsible for developing and executing email campaigns that engage our audience and drive sales.

We're looking for someone who is passionate about creating visually stunning email templates that grab the reader's attention, and who has a keen eye for detail to ensure that our brand standards are consistently met. In this role, you'll have the opportunity to develop and implement automated email flows, analyze campaign performance, and suggest improvements for future campaigns.

Position: Email Marketing Specialist

Working Hours: Monday to Friday, 9 am - 5 pm, EST

Monthly Salary: Up to 1,200 USD/mo (Depending on the interview result and client’s approval)

Benefits: TBC

About the Company:

A company that focuses on designing monograms, fonts, and logos for both print and embroidery purposes.

Responsibilities

• Create automated flows
• Design and implement email campaigns
• Ensure mobile-friendly email templates
• Create email templates using graphics and brand assets
• Analyze campaign performance and suggest improvements
• Report on sales revenue generated from email marketing
• Ensure emails are created in alignment with brand standards

• At least 2+ years of experience
• Tool: Klaviyo (required), Shopify, Illustrator (nice-to-haves)
• Good communications and written experience
• Female only
• Portfolio is required

ABOUT US

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be where the best minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE

Are you a tech-savvy, results-driven individual who loves all things digital? Are you passionate about customer relationship management (CRM) and have a deep understanding of HubSpot? If so, we have an exciting opportunity for you! 

We're seeking a talented SENIOR CRM HUBSPOT SPECIALIST to be assigned to our Australian client, a leading provider of an all-encompassing digital solution that caters to a wide range of industries on both a national and international level.  

This is a full-time, permanent position, Monday to Friday, DAYSHIFT. 

Office-based position in these locations - Cebu City, Pampanga, and Dumaguete. 

To start in March 2024. 

• Grab the opportunity you need to do your best, working in a dynamic environment. 
• Grow and develop your career with us through our technical and professional development programs. 
• Join us and connect and collaborate with the best minds, building a community of successful companies. 
• Above market rate salary package up to PHP80K + generous benefits + personalised learning and development. 
• Relocation assistance is available for those relocating to Cebu.

ABOUT THE ROLE

As the Senior HubSpot CRM Specialist, you play a pivotal role in driving the success of the company's CRM strategy. Your expertise in implementing and optimizing HubSpot CRM is instrumental in providing a seamless experience for our customers. You will be the go-to person for all CRM-related concerns, responsible for developing innovative marketing automation solutions, managing databases, and analyzing data to provide actionable insights. Your contributions will have a significant impact on the company's growth and success, making you an invaluable member of the team. 

RESPONSIBILITIES

• Act as the main point of contact for all CRM (HubSpot) concerns, providing expert guidance and support to internal teams.  
• Develop and execute marketing automation solutions, including email marketing campaigns and sales funnels, tailored to different industries and their specific needs. 
• Play a critical role in all aspects of marketing campaigns, from implementation and execution to monitoring and optimisation, ensuring a seamless transition to our new digital solution. 

• Collaborate with cross-functional teams to develop marketing technology, automation, and analytics strategies, frameworks, and roadmaps that can be applied across various industries. 
• Manage the CRM database, ensuring data integrity and accuracy and leveraging it to drive targeted marketing initiatives for our expanding customer base. 
• Set up custom properties and build workflows for automated systems (e.g., autoresponders, sales pipelines, chatbots, forms, etc.) within HubSpot to align with the unique requirements of different industries. 
• Create reporting dashboards and provide actionable insights and recommendations based on data analysis, helping make data-driven decisions and achieve business goals. 
• Conduct efficiency audits and collaborate with the team to review, recommend, and implement best-practice CRM processes and procedures within HubSpot that cater to the diverse needs of our national and international clientele. 
• Stay updated with industry trends and emerging technologies to continuously innovate and enhance our digital solutions for different industries. 

• Bachelor's degree in Marketing, Business, or a related field. 
• At least 3+ years' experience as a HubSpot specialist. 
• Proficient in data analysis and reporting, with the ability to turn data into actionable insights that drive business growth. 
• Excellent project management skills, with the ability to handle multiple campaigns and priorities simultaneously in a rapidly evolving environment. 
• Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams. 
• A passion for innovation, staying ahead of industry trends, and continuously improving CRM strategies to meet the evolving needs of our expanding customer base. 
• Strong problem-solving skills and the ability to think analytically and strategically. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Personalised professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 

• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law. 

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
• Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
• An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.

What will you do?

Inbound / Outbound Calls

• Ensures timely response to inbound calls.
• Efficiently resolves inquiries by addressing the root cause to meet customer needs.
• Initiates outbound calls as needed to address customer concerns.
• Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.

Help Desk Ticket Management

• Supervise and oversee email and live chat communications.
• Handle a queue of support tickets with conflicting priorities.
• Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
• Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
• Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (1x day/ month, Office-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.