Primary Responsibilities

Perform day to day tasks within the Procure to Pay (P2P) stream such as daily invoice processing (PO
and Non-PO), expense reports audit, as well as support month-end closing activities.

The performance should meet the requirements defined in the SLA/KPI's.

Specifiic Responsibilities

Timely and accurate review, validation, and processing of incoming invoices (e.g., PO,
Non-PO, credit card statements) to accounting system.
Ensure that invoices are properly coded and booked in accordance to SGS Chart of
Accounts.
Verify that the invoices comply with SGS policies and procedures.
Audit travel and expense liquidation in accordance with existing rules and regulations.
Process prepayments and follow up on prepaid invoices.
Handle supplier statements and vendor inquiries.
Provide support and assistance to colleagues with respect to accounting information
Respond to inquiries from internal and external stakeholders regarding outstanding P2P
inquiries (e.g. invoices, payments, travel, and expenses audit responses).
Follow up on match exceptions and coordinate with Business and Procurement for the
resolution.
Work closely with R2R team in ensuring that no AP transactions are outstanding in the
bank reconciliation.
Follow up on transactions on the long-outstanding items in the Accounts Payables Trial
Balance (Ageing)
Follow up on open Purchase Orders and invoices on hold
Prepare and review accruals and any other month end P2P transactions
Assist in AP Subledger close and other month end activities
Ensure monthly checklists are completed by the month end and signed off by P2P
Supervisor.

Support P2P Supervisor in ensuring that internal controls are effective and in place and that
KPIs are met.
Assist P2P Supervisor in preparing reports (e.g., KPI reports), spearheading P2P Analysts
and any other adhoc activities.
Support P2P Supervisor and FSSC Manager in managing stakeholder expectations.
Support process improvement initiatives.

People Services Specialist supports People Experience operations within the areas of attraction, retention and optimization with the goal of implementing and managing initiatives that will cultivate a healthy, sustainable, and productive environment.

• Maintains and updates employee records in the physical 201 folders and in the HRIS
•  Maintains the employee training record & ensures that training information is accurate & updated
• Updates employee records and ensures that employees and their dependents are included in all applicable benefits.
• Oversees employee offboarding with concerned stakeholders and ensures that the required employee clearance is routed to all departments so final pay is released as scheduled
• Supports and facilitates the New Hire Onboarding orientations
• Implements site specific Culture and engagement programs
• Prepares timekeeping report for the site for endorsement to the payroll team and attends to timekeeping and payroll concerns
• Ensures completion of new hire pre-employment requirements and system login credentials
• Attends and monitors employee-related queries, availment, and administration of company benefits.

Position Summary:

Reporting to the Configuration Management Manager, responsible for Label Management within XP Power

Key Responsibilities:

• Project management to Label initiatives
• Develop label development strategy to improve current label process
• Further develop label training
• Review status of label process and repositories to develop and manage label improvement initiatives
• Single point of contact for label issues
• Manage access rights for label repositories
• Work with Change Management team regarding customer change approvals where required for label updates
• Review current labels for compliance to label guidelines on a periodic basis to verify compliance with standards
• Update labels as required
• Manage resource loading/bandwidth of matrixed staff working on label initiatives.
• Assist in the development and implementation of metrics around label development and control.
• Work with manufacturing operations to ensure Label gets printed as per requirements and technical specifications
• Interact with Design and safety on latest developments in Label changes for regional and global implementation.
• Duties as deemed necessary by the Head of Configuration Management / Configuration Management Manager.

Desirable but not mandatory:

Experience in Label design tool such as BarTender.

Position/Scope:

• To prepare customs entry by entering commercial invoice data for Customs brokerage in compliance with the national regulatory provisions and in adherence to the company's policies and procedures.
•  To perform tasks as requested, including, but not exclusive to, assisting in general Brokerage operations.
• Responsible for all aspects of the job to the Brokerage Supervisor.

Major Duties and Responsibilities:

• Accurately enter data & value for import and export products for customs clearance.
• Accurately update systems databases with appropriate information.
• Ensure shipments data entered within specified timeframes in line with approved Key Performance Indicators.
• Liaise professionally and cordially with customers both internal and external.
• Respond to all queries in a timely manner as defined by standard operational procedure.
• Complete designated training within specified timeframes.

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Manager.

As a Specialist (Senior Accountant), you will be part of a team responsible for performing day to day tasks within the Procure to Pay (P2P) stream - (Accounts Payable, Expense and Procurement) as well as Month End Closing process and some other specific accounting activities.

The performance should meet the requirements defined in the SLA/KPI’s (timeliness, accuracy).

As a P2P Specialist you will be performing various tasks within the P2P process including but not limited to:

·         Identifies invoice and purchase order discrepancies and offers solutions

·         Assisting with the resolution of discrepancies or problems that prohibit timely processing of invoices in the system.

·         Providing support and assistance to colleagues with respect to accounting information

·         Responding to inquiries from internal and external stakeholders regarding outstanding P2P inquiries (e.g. invoices, payments, travel and expenses audit responses).

·         Following up on match exceptions and coordinating with Business

·         Working closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation and cash management.

·         Following up on transactions on the Accounts Payables Trial Balance (Ageing) 

·         Following up on open Purchase Orders and invoices on hold

·         Preparing and reviewing accruals and any other month end P2P transactions

·         Assisting in AP Subledger close and other month end activities

·         Ensure monthly checklists are completed by the month end and signed off by P2P Supervisor

Reporting Line:
Reports to the Health & Safety/Operational Compliance and Excellence (H&S/OCE) Manager.

Primary Responsibilities:

• Assists the H&S/OCE Manager in the maintenance and continual improvement of the organization’s national quality, health, safety, environmental and energy (QHSEE) management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020.
• Conducts internal audit and training relevant to the management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020, Corporate Governance, Operational Integrity, and SAT Audit.
• Assists in the achievement of the division’s objectives and targets aligned with the corporate directives by providing support and active participation in the different Corporate Social Responsibility activities and other activities led by the OMD.

Specific Responsibilities:

• Assists the H&S team in establishing, maintaining, and improving the required Management Systems and other IMS projects that would benefit society and the environment while boosting the SGS brand and reputation.
• Undertakes Internal Audit activities, Corporate Governance, SAT, Supplier Audits, and other audit activities as a team leader or team member according to the internal audit programme.
• Oversees QHSEE meetings and other meetings related to the management systems.
• Collaborates with QHSEE Coordinators from the different business and function lines in implementing the Management Systems in their respective divisions.
• Acts as the Document Controller of the team and maintains the integrity of all documented information saved in the IMS SharePoint site.
• Assists during external audits and other certifications and accreditations deemed necessary by SGS Philippines.
• Reports all Management Systems related audits and incidents using the Crystal Non-Conformity Report module and monitors timely closure through creation of NCR Analytics Report and following up with concerned teams

The Digital Marketing Specialist will support AECOM’s global strategic marketing team report on the performance of their activities, working in partnership with the core digital, brand and content team, communications team, regional and business line marketing teams.

The primary role of the Digital Marketing Specialist is to be the analytical expert within the global strategic marketing function. They will be responsible for collating and analyzing global data from a variety of digital sources (website, social media, email, search), and building dashboards to report against marketing key performance indicators (KPIs). They will use data to story-tell and provide recommendations and actionable insights that drive growth.

The Digital Marketing Specialist will be part of the CMO’s global strategic marketing team, reporting to the Global Digital Marketing Manager.

• Conduct in-depth analysis and interpret data from various digital marketing data sources (e.g. LinkedIn, Salesforce, GA4, Google ads, Meta, SEMrush).
• Develop and maintain reports on key global strategic campaigns, highlighting key performance indicators (KPIs).
• Interpret / translate data to provide insights and key trends on global campaign performance, adapting for business stakeholders.
• Present data-driven insight reports on campaigns run by Global Business Line Marketing Directors to demonstrate impact against objectives in AECOM’s standardized format.
• Provide clear recommendations / optimizations based on data to inform future strategic marketing campaigns.
• Build and maintain dashboards using data reporting software (Tableau, Power Bi, Data Studio).
• Perform ad-hoc data / trend analysis based on needs of the business.
• Work closely with our development team to enhance our tracking capabilities on our digital platforms and experiment with A/B testing.
• Work with our regional and global marketing team to drive cross-team collaboration, share best practices and enhance our reporting capabilities globally.
• Develop relationships with external stakeholders (social media reps / agencies) to stay informed of new trends, metrics and benchmarks.
• Performs work in accordance with agreed objectives, budget and timescale with little/no supervision. Provides guidance and training to junior team members.

Operations Manager for Sales in this role gets to:

• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Improve the company: Make recommendations to enhance processes and boost Sales.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Salary: P50,000- P65,000 (Monthly Package)

Schedule: Monday to Friday (04:00 PM- 1:00 AM Manila Time)

What are we looking for?

Skills Required:

• A bachelor's degree in business marketing/sales
• 2-3 years of experience in Lead Generation and Sales
• Proficiency in customer relationship management (CRM) software (LinkedIn Outreach, Sales Navigator, HubSpot, Zoom, Apollo, Affiliate marketing)
• Strong verbal and written communication skills
• Excellent customer service skills
• Knowledge of sales techniques and strategies
• Good telephone etiquette and computer literacy skills.

What will you do?

• Identifying potential customers and generating new business opportunities for the company
• Contacting and qualifying potential customers (Cold emailing/calling)
• Managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals.
• All round experience in sales
• Committed to providing customers with the finest possible product or service
• Provide regular reports on sales activities and results to management.
• Social media content creation

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client focuses on business consulting located in Europe. This industry encompasses a wide range of services, including management consulting, financial advisory, human resources consulting, and IT consulting, among others. Each specialization addresses unique challenges, leveraging analytical frameworks and industry knowledge to deliver tailored solutions that align with a company's specific goals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Channel Development Specialist is responsible for the delivery of sales results of the assigned territory for the Pet Food of Pilmico Animal Nutrition Corporation through active selling and promotional activities,  building and establishing strong relationships with current and potential customers. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application. Perform validations using mathematical and statistical knowledge & risk domain.

WHAT YOU WILL DO:

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Work in areas of Asset liability management, Interest Rate Risk, Liquidity Risk. IRRBB

• Support the production of internal and external global client on liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan).

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Provide solutions to client issues through the inbuild financial and application knowledge.

• Assist clients in resolving application-related issues promptly and effectively, ensuring their concerns are addressed.

• Anticipate evolving client needs and develop strategies to meet those needs.

• Participate in incident management process and coordinate until issues are resolved and RCAs are delivered.

• Ensure comprehensive handover from Professional Services team to Client Services of new projects.

• Report new or recurring problems to product management and/or product development departments

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

• Documents customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

WHAT YOU BRING:

• 1 to 3 years’ experience in Risk Management preferably Banking and Insurance Sector.

• Knowledge of valuations of Banking products like Bonds, loans, deposits, saving accounts, REPO, and reverse REPO style instruments etc

• Knowledge of Derivatives like FRA, Interest Rate Derivatives, Swaps, Futures, Options etc.

• Knowledge of LCR & NSFR, Liquidity Risk ratios for the Bank

• Basic concepts of Market Risk measure, Value at Risk (VaR), Estimated Shortfall, Sensitivities, Back testing.

• Knowledge of Bank balance sheet management, cashflow generation, Regulations around Asset Liability Management (ALM).

• Basic Knowledge on Microsoft SQL Database, general SQL queries, RDBMS, data structures, Analysis services, Cube.

• Prior banking experience preferred

• Strong analytical, organizational and time management skills

• You are an excellent communicator and strong problem-solver

• Knowledge of FIS products a plus

WHAT WE OFFER:

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A variety of career development tools, resources, and opportunities

• Time to support charities and give back in your community.

• A fantastic range of benefits designed to help support your lifestyle and wellbeing.

• Great workspaces with dedicated and motivated colleagues

• A broad range of professional education and personal development opportunities

• A work environment built on collaboration, flexibility, and respect.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Objective:

The Warehouse and Logistics Specialist is responsible for overseeing and optimizing warehouse operations and logistics operations.  

The position is responsible for supervising the receiving, warehousing, distribution, and managing all inventory related functions including inventory accuracy and data integrity of all the monitoring files ensuring all deliverables are met within the expected time.  

The position is responsible for the efficient delivery of products to end customers ensuring least costs and on time and in full deliveries to customers and sales clusters (drop off points) / satellite warehouses.

Key Duties & Responsibilities:

Inbound: 

• Issues ASN (Advance Shipping Notice) report for every inbound delivery 
• Issues ATW (Authority to withdraw) to shipping line for containers intended for BASCo
• Coordinates with Procurement team for all deliveries from merchants 
• Updates the KIU system
• Oversee the unloading in every delivery 

Outbound: 

• Reviews and approves booking from Sales Team 
• Performs systems transactions and ensures availability & completeness of documents required in the dispatch of goods 

System Management- manages the following reports; 

• Delivery Confirmation (outbound)
• PO Receiving (inbound)
• Product Master Data
• Misc Issuance / Receipts (Inventory Adjustments)

Inventory and Planning Management: 

• Oversee inventory and replenish additional stocks when needed
• Manages stocks inventory in remote CY. 
• Lead monthly inventory count 
• Maintains count accuracy (systems vs. physical)
• Manages stocks monthly recon 
• Provides inventory control reports as required

Billing and Endorsement: 

• Review and endorse billings coming from supplier 
• Provides monthly accruals report 

Other Tasks:

• Provides monthly KPI report 
• Act as a point person for BASCo warehouse, supervise 3rd party personnel, oversee inventory movement as well as the personnel assigned, ensuring daily inventory and other related instructions are being attended
• Maintains cleanliness and orderliness of warehouse facilities to ensure the proper housekeeping and safekeeping of finished goods in compliance to safety and food industry standards set by the GWP, HACCP & GMP programs
• Provide immediate feedback on complaints related item and quantity discrepancies
• Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc;
• Performs other tasks related to the job as may be assigned by the immediate superior

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are in search of an exceptional Talent Acquisition Specialist to be a valuable addition to our dynamic HR team. Are you the enthusiastic individual we are looking for?

Responsibilities:

Responsibilities & Duties

Content Management

• Coordinate with global stakeholders on article creation & updates
• Ensure all contents undergo required Document Management Process before they go live in the system
• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository
• Index, revise, update a variety of comprehensive contents
• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)
• Format HTML codes into knowledge articles
• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks
• Do testing before & after every system release
• Create & maintain records of system performance, system usage, & Articles inventory
• Prepare visual data analysis of reports
• Report issues/defects observed or raised by End Users for Development fixes
• Gather requirement for system enhancements
• Manage UAT with stakeholder users
• Create system know-how documentation
• Lead major project releases & rollout sessions
• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates
• Participate in planning & managing KM projects in alignment with agreed scope & delivery time
• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention
• Perform analysis of content requirements
• Generate reports & interpret data from MS Excel
• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities
• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s degree &/or at least 4 years of relevant work experience
• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)
• Advanced proficiency in MS Excel
• Excellent research skills
• Experience using ServiceNow for KM (Knowledge Base, ticketing, HTML, chatbot)
• Experience on processes & procedures relevant in KM, Technical writing or copy-editing, Reporting & data analytics

Preferred qualifications:

• Experience in web development & similar projects
• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), & methodologies
• Knowledge of HR metrics & their applicability
• Experience in the use of other HR Systems e.g. Workday & other KM platforms
• Understanding of Process Mapping Tools & Methodology
• Experience working in outsourcing, shared services, or similar model within similar function

Attributes: 

• Ability to be thorough & meticulous in completing assigned tasks & with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to gather, integrate, validate, & analyze relevant data to develop resolutions, findings, & recommendations. (Analytical Thinking)
• Ability to effectively communicate within a varied audience & internal & external customer using different platforms. (Communication)
• Ability to actively identify new areas for learning & opportunities to improve processes, tools, & mindset (Continuous improvement)
• Ability to maintain good customer relationship & initiate ways to improve customer experience (Customer Service) 
• Ability to identify & resolve moderate & complex issues by applying best practices & technical expertise & may recommend solutions for unique scenarios. (Problem Solving)

Working Environment & Physical Demands:

• Ability to work in Pacific Time schedule/Mid shift operating hours

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities

• Works with the company financial and cornerstone systems and processes. 
• Applies financial terminology, measures, financial data analysis concepts and principles in assignments.
• Recognizes processes/project actions that may lead to project financial impact.
• Develops and maintains WBS for small projects.
• Assists in the use of drawings and specifications in the establishment of project baseline data.
• Begins basic analysis of cost and schedule variances.
• Develops knowledge of accounting principles.  
• Assists in assembling data for trending and forecasting.
• Understands progress/performance data and associated concepts and principles. Participates in the collection of progress data and review of performance trends.
• Familiar with earned value, scope control and change management concepts, principles and methodologies.
• Collects data and produces an initial analysis on manpower, labor hour, and labor cost requirements versus budget limitations.
• Collects and analyzes data for tracking actual cost to funding limitations.
• Provides support to tracking purchase order and subcontract commitments and expenditures.
• Familiar with the concepts and principles of project revenue and cost.
• Exposure to basic scheduling and cost baseline fundamentals, concepts and principles.
• Introduced to performance management and cost/schedule integration concepts and principles.
• Develops knowledge of scope control and change management.
• Supports project reporting process as required. 
• May participate in project cost review meetings.

Minimum Requirements

• BA/BS + 2 YORE or demonstrated equivalency of experience and/or education

• Detail-oriented, efficient, and organized.
• Able to prioritize and meet requirements of multiple competing project demands.
• Effective communication skills and ability to work with teams.
• Assists in the development and assessing the reasonableness of the proposed schedule durations, cost loading, activity coding and work breakdown structure (WBS).
• Able to use drawings and specifications for schedule development.
• Expert ability to develop critical path method (CPM) schedule logic for engineering, procurement, and construction as well as command of cornerstone scheduling system.
• Supports the development and detailed review of critical path method (CPM) schedules (medium-to-large).
• Assists in coordination of schedule input from all project stakeholders.
• Familiar with construction contracting and the scheduling implications of contract terms.
• Read and understand client contracts and subcontracts; particularly as related to scope, schedule, budget, and risk. Coordinate with project manager/lead to ensure all procedures are in place to meet contractual requirements
• Able to identify and assist in analysis of project schedule variances. Identifies and analyzes schedule variances and recommends associated corrective action.
• Responsible for data collection for schedule updating, analysis of schedule data to identify key project issues.
• Able to cost load, resource load schedules, and perform schedule risk analysis.
• Reviews contractor schedules (Baseline and progress updates) in Primavera P6 using critical path method (CPM), provides comments, prepares associated reports and recommendations per contract requirements, produces scheduling management reports.
• Performs analysis of Primavera P6 schedules, costs, cash flow and variance analysis reports.
• Reviews schedule status, updates master program schedules and provides management with input on contractor and subcontract performance.
• Monitor Key Performance Indicators (KPIs), such as earned value, cost and schedule performance, estimate to completion, and project end dates.
• Performing schedule recovery and impact; producing schedule impact analysis for modifications; producing schedule fragnet for inclusion in change order documentation.
• Performing time impact / claims analysis and prepare reports and recommendations during project execution.
• Analyzing contractor critical path method (CPM) schedules for delays, inefficiencies providing dispositions due to site conditions, inefficiencies, and delays.
• Knowledgeable of scope control and change management and has demonstrated ability to incorporate directed changes into schedule baseline and review/recommendations of consequential impact.
• Familiar with cost analysis and forecasting, cashflow reporting as it relates to planning and scheduling.
• Participates in and at times leads project planning and scheduling review meetings.
• BA/BS + 8 years of related experience in project controls or demonstrated equivalency of experience and/or education.
• Proficient with Primavera P6 Professional (v5.0 and above), Microsoft Office Suite (Word, Excel, Teams, Outlook)
• Prior experience working with an engineering, construction management or related field with 8+ years of relevant project controls/scheduling experience.
• Detailed knowledge of project planning and critical path method scheduling, practices, and earned value.
• Bachelor's degree in Accounting, Finance, Business Administration, Construction, or Engineering preferred

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities

• Works with the company financial and cornerstone systems and processes. 
• Applies financial terminology, measures, financial data analysis concepts and principles in assignments.
• Recognizes processes/project actions that may lead to project financial impact.
• Develops and maintains WBS for small projects.
• Assists in the use of drawings and specifications in the establishment of project baseline data.
• Begins basic analysis of cost and schedule variances.
• Develops knowledge of accounting principles.  
• Assists in assembling data for trending and forecasting.
• Understands progress/performance data and associated concepts and principles. Participates in the collection of progress data and review of performance trends.
• Familiar with earned value, scope control and change management concepts, principles and methodologies.
• Collects data and produces an initial analysis on manpower, labor hour, and labor cost requirements versus budget limitations.
• Collects and analyzes data for tracking actual cost to funding limitations.
• Provides support to tracking purchase order and subcontract commitments and expenditures.
• Familiar with the concepts and principles of project revenue and cost.
• Exposure to basic scheduling and cost baseline fundamentals, concepts and principles.
• Introduced to performance management and cost/schedule integration concepts and principles.
• Develops knowledge of scope control and change management.
• Supports project reporting process as required. 
• May participate in project cost review meetings.

Minimum Requirements

-Bachelor’s degree in engineering, construction management, accounting, finance or other associated degree.
-Relevant work in lieu of degree considered
-2-4 years’ experience
-Excellent communication and interpersonal skills
-Excellent analytical and problem-solving skills
-Detail Oriented
-Strong organizational skills with an attention to detail.
-Motivated, detail-oriented and flexible.  Must be able to work independently, and exercise good judgment
-Ability to successfully multi-task and work independently in a fast-paced environment with a sense of urgency.
-Ability to work with high volume of transactions

Salary: P 60,000-90,000 (Monthly Package)

Schedule: Monday – Friday? (09:00 PM - 06:00 AM Local Time)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• At least 1-2 years of experience in a technical support role, preferably with exposure to APIs and web services.
• Experience with JSON data format and HTTP protocols.

Skills:

• Strong understanding of RESTful APIs, JSON structure, and common API authentication methods (e.g., OAuth, API keys).
• Proficiency in using API testing tools for troubleshooting and debugging.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.

Nice to Have:

• Experience with ticketing systems and basic knowledge of programming/scripting languages is a plus.
• Technical Expertise: In-depth knowledge of JSON APIs and related technologies.
• Customer Focus: Ability to understand customer needs and deliver effective technical solutions.
• Analytical Thinking: Ability to analyze API logs, debug issues, and identify root causes.
• Communication: Clear and concise in relaying technical information to users of varying technical expertise.

What will you do?

The 1st Level JSON API Technical Support Specialist is responsible for assisting customers and internal teams with issues related to JSON APIs.

• API Support:
• Respond to customer inquiries regarding JSON API functionality, usage, and integration.
• Troubleshoot and resolve basic API-related issues such as authentication errors, incorrect responses, and connectivity problems.

• Technical Troubleshooting:
• Perform initial debugging by analyzing API request and response data, including headers, payloads, and status codes.
• Guide customers through testing API calls using tools like Postman, cURL, or other API testing tools and assist with configuration issues.

• Documentation and Knowledge Base:
• Provide feedback to the documentation team to improve API guides and reference materials based on customer feedback and support interactions.

• System Monitoring and Alerts:
• Report significant API performance issues or outages to the appropriate internal teams for immediate investigation.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leader in global outsource sales and marketing. They combine a deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

• Independently manage all activities relating to global mobility activities, ensuring all tasks are completed in a timely manner and all necessary follow up is carried out in line with legislation and AECOM policy.
• Work with autonomy, make decisions on medium complexity issues as required.
• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgent requests
• Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required.
• Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.
• Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative.
• Ensure the highest level of customer service is always maintained.
• Responsible for ensuring confidentiality is always maintained.
• Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required.
• Responsible for ensuring compliance with service level agreement, process, policies, and procedures.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e. GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.
• Responsible for accurate and timely documents management, and systems data and records maintenance on assigned transactions.
• Coordinate with relevant internal teams to ensure accurate processing of assignment letters (e.g. salary, assignment allowances, annual leave, and such like) are accurately reflected in assignment letters, and social security certificates of coverage are applied for and tracked for renewal.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.
• Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
• Provide input into the creation and delivery of performance reporting to business stakeholders.

• Familiar with more advanced concepts, practices, and procedures within a particular field. 
• Employee organizes and carries out most assignments in accordance with standard practices, instructions, or previous training. 
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications. 
• Performs more complex responsibilities with HR. 
• May function as a liaison between vendors and employees and advises employees on complex inquiries regarding eligibility, coverage, and other benefits matters. 
• Compiles and maintains documents.

• Independently manage all activities relating to global mobility activities, ensuring the Global Mobility onshore teams receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with AECOM policy.
• Work with autonomy and apply critical thinking. Make decisions on medium to high complexity issues as required.
• Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy.
• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgency of requests.
• Responsible for ensuring quality standards and SLAs are met.
• Support team members in addressing routine issues within the assigned processes, ensuring escalation as required to ensure timely and accurate resolution of issues.
• Responsible for medium to high complexity and one-off tasks including producing cost estimates, assignment letters, hypothetical tax calculations, and initiation and tracking of visa expiry dates via AECOM’s immigration provider in compliance with service level agreement, process, policies, and procedures.
• Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.
• Responsible for the accurate and timely resolution of all queries, ensuring complex issues are escalated for timely resolution as required.
• Work closely with payroll teams to collate compensation and benefits data for tax return season, and to advise of changes in assignee benefits to ensure correct payments are made.
• Acting as main point of contact for international assignees during the tax return preparation process, following up with any delinquents to collate personal information required by the tax vendor, and to ensure that tax equalization payments are settled in compliance with established processes and methodologies.
• Develop and maintain excellent relationships with all key stakeholders, ensure communication is effective and informative.
• Ensure the highest level of customer service is always maintained.
• Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required.
• Investigate issues and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
• Responsible for ensuring compliance with service level agreement, process, policies, and procedures.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.
• Participate in audit activities as required.
• Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage.
• Understands and utilizes all HR systems including Workday and Employee Center (including Self Service, Knowledge base and Case Management) AssignmentPro, Cobalt and CIGNA envoy.
• Responsible for ensuring confidentiality is always maintained.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Drive process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Provide input into the creation and delivery of performance reporting to business stakeholders.
• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager