AECOM is seeking a Specialist Project Controller to be based in Manila, Philippines

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Responsibilities & Duties:

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

Beefs up client base through scouting for potential clients, developing marketing and sales plan, making actual sales transactions, maintaining existing clients, and providing market information to be used developing marketing and sales plans and targets.

• Presents, offers, follows up and makes sales transactions for SGS services.
• Develops and implements Marketing and Sales Plans to ensure a robust Sales pipeline and meeting Sales targets.
• Prepares sales reports via the CRM and keeping the CRM accounts updated.
• Submits Weekly Sales Plan and Sales Accomplishment Reports Increases client base by scouting for potential clients and maintaining managed accounts through identification of their needs, packaging services that would best fulfil their requirements, and making successful sales transactions.
• Maintains regular communication with managed accounts and follows up proposals with potential clients.
• Performs other related duties as may be assigned either in collaboration of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of a APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Responsibilities:

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email or chat to offer or explain the services the company offers
• Build rapports with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationship with the clients
• Perform other duties as assigned

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.

• Coordinate closely with Engineering and Product Management on all product issues & releases

• Develop positive customer and cultural relations.

• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

• Support other strategic initiatives as needed.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• Performs specialty production processing.

• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

• Performs monthly and quarterly SOX testing.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/tools/experience - Troubleshooting SQL database, scripting, analyzing character limits, stored procs. A lot of our algorithms are SQL code based.

• Nice to have skills/tools/experience - Windows servers, browsers, network connections, security permissions from group policies down to the application permissions,

• Must be amenable to work either mid shift or night shift (shifting between the two)

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)

• College Undergraduates or Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

• Knowledge of programming languages

• • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfill obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• 1 year Customer Service Experience
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organized and able to meet deadlines
• Proactive attitude towards problem solving
• Ability to meet agreed KPI’s
• Experience in an inbound/outbound call environment

Nice to Have:

• Experience using CRM Software (Zendesk, etc.)
• Experience in FMCG industry
• AU Customer Service Experience

What will you do?

• Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
• Display excellent listening skills and sharp attention to detail towards our clients.
• Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
• Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
• Support reporting duties in a confidential manner.
• Effectively prioritize tasks according to department requirements or business needs.
• Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
• Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a highly skilled and experienced Java Developer to join our dynamic team. The ideal candidate will have a strong background in Java development support and maintenance, with expertise in Spring Boot, Docker, and AWS technologies. 

• Production support and maintenance of high-quality software solutions using Java, Spring Boot, Docker, and AWS technologies.
• These are NOT feature development positions.
• Performance engineering related tasks (jmeter + performance analysis)
• Release support. 
• There are some bug fixing implementation tasks, but most of the daily work is related to: Incident management, Troubleshooting, Production support, Release preparation and management, Performance, Monitoring, Alerting, etc
• Collaborate with cross-functional teams to gather and analyze requirements, and translate them into technical specifications and implementation plans.
• Implement scalable, reliable, and secure backend systems and APIs.
• Write clean, maintainable, and efficient code, adhering to best practices and coding standards.
• Perform code reviews to ensure code quality, consistency, and adherence to design principles.
• Troubleshoot and debug complex issues, and implement effective solutions in a timely manner.
• Stay updated on emerging technologies and trends, and evaluate their potential impact on our systems and processes.
• Mentor and provide guidance to junior team members, and actively contribute to their professional development.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

The Application Support Analyst Level is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

This role will need flexible work shift options to support teams in US, Bermuda, and Europe.

• Provide technical support on all internal and external applications.
• Ability to troubleshoot complex software related issues and resolve issues in a timely and efficient manner.
• Analyze, resolve and/or accurately reassign IT related problems and issues.
• Work cross-functionally on software implementation, upgrade, and change order projects.

Document tasks/activities within the ITSM (i.e. Service Now, JIRA) system to ensure conformance with IT, SDLC, and security standards and requirements.

Responsibilities:

• Responsible for the preparation and timely submission of management reports including reviews and analysis.
• Extensive knowledge of Billing in a shared service setting, Accounts Receivable process and Payroll preferably within BPO setting
• Reviews, prepares, and posts journal vouchers related to payroll, AR and collections and ensures related party transactions are reconciled.
• Oversee client’s account reconciliation, revenue, cost allocations and monthly accruals.
• Comprehensive knowledge of regulatory reports and compliance with BIR and DOLE.

• Maintains payroll information by designing process, procedures and systems, directing the collection of data, calculation of statutory deductions.
• Maintaining payroll information data entry, collate and review payroll inputs and review calculation
• Assist with handling employee queries regarding payroll and other related matters
• Preparing reports that include summaries of earnings, tax deductions, leaves and non-taxable wages (payroll register).
• Contributes to team effort by accomplishing related results as needed, especially those that relates to audit and closing of books.
• Assist with other duties as required.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

JOB SUMMARY:
The Admin Specialist is responsible for ensuring that company contracts monitored, in place and compliance to contract requirements. She is also responsible in obtaining, monitoring, and maintaining the permits and licenses of the company. Managing the Tools of Trade of employees and documents management of company vehicles including issuance of Deed of Absolute Sale for the transfer of ownership to the assignees and/or buyers. Providing effective and efficient Administrative and logistical support to Aboitiz Foods employees. Also do secretarial works and logistical support to some Executives.

DUTIES AND RESPONSIBILITIES:

REGULATORY AND COMPLIANCE

Updates, maintains information and ensures timely registrations or renewals with the appropriate government agencies of the following company properties and permits:

• Company Vehicles
• Real Properties
• Business Permits
• Other Company Permits and Licenses under Administration
• Processing of the closure of Business Permit of Branch, Depot or Warehouse

Renewal of Permits

1. Accomplished all forms (notarized)
2. Monitor, coordinate with other concerned dept.
3. Coordinate with LGU Agencies
4. Ensure on time renewal of permits
5. Preparation of the order of payment

Permits for new Projects

1. Act as Liaison Officer for the processing of Building Permit, Occupancy Permit, Fire Safety Certificate and Municipal Business Permit

Ensures that all the necessary documents and permits are current during Audit both Internal and External Audit like Business Permits, Sanitary permits, Bureau of Fire Certificate, and others.

CONTRACT MANAGEMENT

Process renewal of Admin Contracts

1. To coordinate with the Legal Team for the drafting of the Contract.
2. Print and route to signatories
3. Facilitates notarial of Contracts
4. Safekeeps Original copies of duly Notarized Contracts

Contract Monitoring

1. Do periodic inventory of new and renewed contracts
2. Ensures completeness of Hard Copy and scan copy of ALL contracts
3. Ensure regular updating and encoding of contracts to iVALUA for Admin Contracts and does the validation of ALL Contracts.
4. Conducts orientation/awareness if needed on Contract requirements

TOOLS OF TRADE MANAGEMENT

1. Handles the processing and monitoring of tools of trade such as Globe plan or communication tools and fleet cards.
2. Ensures enrollment to ADA the plan and delisting of resigned employees from ADA.
3. Handles the safekeeping of OR/CR of company vehicles, monitors car registration and insurance and processing of DOAS when needed.
4. Facilitate the transfer of ownership in coordination with the buyer or assignee.
5. Ensuring that tools of trade of separated employees are cleared prior to signing of clearance. 

OTHER ADMINISTRATIVE FUNCTIONS

1. Handles the secretarial works and logistical support to some Executives including minutes taking and events coordination. 
2.  Attends the scheduled Admin meetings to address administrative concerns.
3. Process accreditation for all government agencies when necessary.
4. Provides other administrative and logistical support to all departments during the implementation of company sponsored activities and events.
5.  Any other tasks as maybe directed by the Immediate Superior or Department Team Leader.

What’s it all about?

The Payments Specialist is an important role and is responsible for the execution and completion of payment processing, liquidity management and exception handling processes and tasks.

The Payment Operations team is a core function within Visa Payments Ltd and is responsible for the timely execution of all processing activities and associated operational tasks to ensure the effective day to day running of Visa payment services. The team sits within the Payment and Service Operations department which includes Client Support and Service Management. The team is not client facing but does regularly interact with our network of Partners.

What we expect of you, day to day.

• Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs for JIT

• Manage the correct allocation of incoming liquidity within agreed times scales

• Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)

• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact

• Develop an in-depth understanding of the payments platform and our global network of Payment Partners

• Actively seek to improve processes, workflows and tooling

• Support the identification, management and resolution of service affecting incidents

• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved

• Collaborate with Compliance to ensure payments are not delayed and cut-off times are achieved

• Collaborate with Treasury to support the daily liquidity management process

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JD_Meats QA Specialist

1. Implements and maintains all food safety related strategies, policies and procedures
2. Maintains open communication with all related departments to address the identification of food safety hazards and process improvement opportunities.
3. Implements HACCP Plan and pre-requisite programs.
4. Performs HACCP monitoring to include but not limited to – concentration of chlorinated water solution monitoring, temperature monitoring, environmental monitoring and metal detection, and the sanitation program.
5. Implements the document management system in collecting, maintaining and updating of  SOPs (Standard Operating Procedures), policies and templates for all Food Safety related records.
6. Responsible for investigating customer complaints related to quality, monitoring of complaint resolution per process owner and instigates the RQI process.
7. Conducts traceability for product complaints and/or recall process to ensure timely communication, execution and completion of related documentation within the set standards for Customer Complaints and Product Recall.
8. Performs microbiological and physical-chemical tests of raw materials, finished products and environmental tests of all food safety related equipment and facilities through rapid tests and conventional methods to determine product quality and perform the necessary controls when there is non-conformance/s.
9. Escalates any deviation from the quality and operational processes set by the organization/plant/site
10. Ensures that Good Laboratory Practices and the Quality Assurance Systems in the Meat Laboratory are strictly implemented and are in place at all times.
11. Ensures the proper and strict implementation of the meat product hold and release programs by ensuring product is not released without prior approval and documentation.
12. Conducts GMP of production and personnel including truck and truck personnel.
13. Monitor and check pre-dispatch and dispatch items for delivery.
14. Assist in customers and NMIS audits, customer complaint resolutions and takes appropriate action promptly.
15. Promotes good customer relations with all TMM Stakeholders and Partners.
16. Works with the Operations team to ensure compliance with applicable food safety regulatory requirements (5S/GMP, HACCP, and ISO).
17. Monitors and observes key associates' compliance on the food safety and quality assurance activities.
18. Leads the QA team during their assigned shift and section by addressing issues (quality and process), as well as is able to make immediate decisions / actions to address these.

SYSTEMS

1. Performs goods inspection process under the SAP Quality Module.
2. Performs goods receiving process under the SAP Quality Module.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

• Performs basic accounting tasks. 
• Must understand relationships between accounts and have a basic accounting knowledge. 
• This level requires a fundamental knowledge of professional concepts, but has not mastered the application of that knowledge. 
• Works under direct supervision, completing assigned tasks. 
• Work may be more routine or recurring in nature. 
• Entry level position, previous experience may not be required.

Position Description:

The CMS Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with cross-border payments. As a CMS Support Associate you will be working with external clients and banks along with internal Technical Account Managers, Compliance, Treasury, Product and Technical teams regarding issue management and support for Money Movement.

The Associate will be a subject matter expert across the Commercial and Money Movement Solutions landscape and all VBS products and services deployed in the region. This includes B2B payments, expense management, travel solutions, compliance, and data solution products. The candidate will need to understand all related integration to these commercial products and platforms.  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Specific Responsibilities will include:

• Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

• Proactively identify and solve complex problems that impact the management, relationship, and direction of the business

• Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy. Ensure team advocates for client needs with internal stakeholder organizations 

• Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

• Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

• Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

• Partner across teams and departments for process improvement initiatives

• Assist/train clients to address questions that may come up regarding the funds movement

• Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC, ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

• Perform all related duties and special projects as assigned

• Participate in all required training sessions for compliance (OFAC, AML, etc.)

• Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours positions, with 24 by 7 operating hours

Wrist Shared Service Center is looking for a Sales Coordinator who will provide customer service support to improve the productivity of the Sales Department in the Wrist branches.

What you'll be doing:

• Email Management
  • Acknowledgement of Requests for Quotation  (RFQ)
  • Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers.
  • Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications
  • Forwards to Accounts Receivable (AR) team the payments of customers.
• RFQ Management  
  • Attends to customers’ Requests for Quotation  (RFQs) revisions
  • Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters
  • Sends quotations to the customers upon instruction of the branch
  • Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch.
  • Assists Sales PIC in sales pricing, as per instructions
• Order Management
  • Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders
  • Handles Maersk Line orders
  • Assists in direct orders to price lock as needed.
  • Confirms and acknowledges orders as needed.
• Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
• Assists in initial investigation for undelivered orders and credit issues, if needed.

What we're looking for:

• Bachelor's Degree Graduate
• Sales or customer service experience preferred
• Strong problem solving, communication and interpersonal skills
• Proficiency in MS office applications.
• Good command in both spoken and written English

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Hybrid

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

Wrist Shared Service Center is looking for a Vendor Onboarding Specialist who will be responsible for ensuring proper onboarding of prioritized suppliers to our PDX (Product Data Exchange) system. You will integrate suppliers master data with Wrist master data. As a Vendor Onboarding Specialist, you will schedule and conduct virtual introduction presentations via MS Teams, system training and support. The position will give you the excitement of interacting with our suppliers across the world.

What you'll be doing:

• Schedule and conduct virtual Onboarding presentations/System Training/support to Wrist Global Suppliers
• Follow up on the guidelines shared with our suppliers and ensure our supplier are getting a proper onboarding and become capable to deliver data through the PDX portal.
• You will be in contact with stakeholders – both internal as well as external, around the world
• Act as a point of contact for suppliers in relation to PDX enquiries and associated processes
• Conduct data input monitoring, ensuring the data is being submitted correctly and meet our minimum data requirements

What we're looking for:

• Bachelor's degree graduate preferably in supply chain management
• At least 2-3 years of similar experience
• Ability to work structured and plan several days ahead
• Service oriented in nature and collaborative in style.
• Knowledge about Excel and Teams and other Microsoft office program
• Knowledge about data collection/master data digital platform is an advantage
• Ability to work with high level of accuracy in a data-rich environment as well as build structure in data processing.
• Strong communication and presentation skills in English as that is our corporate language
• Ability to keep good overview of multiple tasks at the time
• Pro-active and motivated to independently reach out to our supplier-base through calls and emails

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: Hybrid