Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

POSITION DESCRIPTION

You are a Workforce Queue Analyst, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Efficiently manage call volume and labour resources for inbound and outbound call
  centres, while maintaining and exceeding the organization and client targets
• Monitor designated call centres through various internal and external platforms,
  instituting timely and efficient communication to verify allocation settings, queue
  settings, overflow targets, and media events
• Utilization of multiple platforms to analyse/manage call volume
• Incumbent may provide appropriate recommendations and/or implement queue, DNIS
  priority and holdout adjustments through the various network carrier platforms while
  ensuring that established goals are met (including labour utilization, service levels and
  ASA's overflow and queue settings)
• Professionally provide project specific status information to both operations and client
  contacts
• Provide troubleshooting support for level of escalations and coordination for all
  inbound and outbound systems and call routing issues
• Recognize and initiate escalation for all system difficulties, including switch and ACD
  systems, routing systems, computer systems, customized client computer systems and
  all else applicable
• Analyse and monitor statistical information in a timely manner to ensure proper call
  allocation goals are met
• Responsible for maintaining and coordinating vital information regarding internal day to
  day business; serving as a liaison to clients and all internal departments including, but
  not limited to, Workforce Management, Clients Services, Operations, etc.
• Responsible for data entry and monitoring real time queues to ensure performance is
  within pre-set parameters
• Monitor and adjust statistical reports through real-time displays and technical
  equipment
• Update databases, organizing activities related to maintenance and repair of equipment
• Practice and ensure compliance with that of all the organization’s policies and
  procedures
• Performs other duties as assigned

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Workforce Queue Analyst, you can perform well if you have:

• A college graduate, preferably of a technical course
• At least two (2) years of Workforce Management experience in a call centre setting is
  required for external applicants
• At least 6-month tenure on current position with above target attendance records for
  internal applicants
• Must be a critical thinker who can contribute to challenging assignments in a business critical environment
• Strong quantitative and qualitative analytical skills with the ability to apply effectively
• Ability to plan well and prioritize work over multiple tasks assigned
• With high sense of urgency
• Good decision making skills and maintains calmness under tight pressure
• Extensive familiarity with call centre software applications; experience working with
  Cisco, and/or Genesys is a plus (for external applicants)
• Expert in utilising MSO applications specifically MS Excel
• Good verbal and written communication and comprehension skills
• Ability to effectively interact with employees at all levels of the organization and work
  with a variety of people from diverse backgrounds
• Ability to maintain confidentiality

Join the A-Team and experience the A-Life!

Total Number of Openings

Responsibilities for this position may include but are not limited to:

1.  Provides general accounting and reporting services to the regional Supply and Trading Finance organizations in Asia Pacific that may include but are not limited to:
•  Settles payables and send out invoices to 3rd party counterparties, affiliates and intercompany entities after interpreting contracts and validating important and required information against necessary documents.

•  Works with the front office and/or middle office to update and correct pricing and quantities in Trading System (SRA).
•  Enters accrual entries into SAP based on invoices or other necessary documents that are not yet received in time for the month-end close.
•  Accounts for all associated secondary costs to physical transactions.
•  Accounts for other instruments used to hedge company price in SRA and SAP.
•  Prepares forecast of cash payments and receipts reporting.
•  Performs month-end reconciliations including GL Account reconciliation, SRA-SAP reconciliation, inventory reconciliation and address Interco imbalances.
•  Reconcile strategies and providing preliminary P&L analysis.

•  Supports and provide comments for the balance sheet accounts reconciliation including trace and escalation.
•  Supports SOX controls and testing, and internal/external audit requirements.
•  Handles ad-hoc inquiries from In-country Finance, Front/Middle Office as well as counterparties (3rd Party, Affiliates or Intercompany).
 

2.  Partnering with Manila Midstream Accounting Leadership Team in delivering reliable and cost-efficient services:
•  Monitors effectiveness of applicable controls, assesses gaps, develop corrective plans, report on progress made, and results.
•  Establishes processes and procedures to ensure conformance and alignment with corporate requirements.
•  Supports internal and external financial audits; serves as a contact for internal and external auditors.  Provides guidance on financial internal control issues.
•  Assists team in executing the work plans and support its revisions as appropriate to meet changing needs and requirements.
 

Required Qualifications:

•  Bachelor's Degree in Accounting
•  Minimum of five (5) years overall work experience.
•  Good oral and written communication skills
•  Strong analytical, teamwork and customer engagement skills
•  Must have the propensity to work in a proactive, results-oriented, and customer-focused environment
•  Open to shifting schedule

Preferred Qualifications:
•  Experience in SAP
•  General Accounting, Accounts Payable and Accounts Receivable process exposure preferred

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

Responsibilities for this position may include but are not limited to:

1.  Provides general accounting and reporting services to the regional Supply and Trading Finance organizations in Asia Pacific that may include but are not limited to:
•  Settles payables and send out invoices to 3rd party counterparties, affiliates and intercompany entities after interpreting contracts and validating important and required information against necessary documents.

•  Works with the front office and/or middle office to update and correct pricing and quantities in Trading System (SRA).
•  Enters accrual entries into SAP based on invoices or other necessary documents that are not yet received in time for the month-end close.
•  Accounts for all associated secondary costs to physical transactions.
•  Accounts for other instruments used to hedge company price in SRA and SAP.
•  Prepares forecast of cash payments and receipts reporting.
•  Performs month-end reconciliations including GL Account reconciliation, SRA-SAP reconciliation, inventory reconciliation and address Interco imbalances.
•  Reconcile strategies and providing preliminary P&L analysis.

•  Supports and provide comments for the balance sheet accounts reconciliation including trace and escalation.
•  Supports SOX controls and testing, and internal/external audit requirements.
•  Handles ad-hoc inquiries from In-country Finance, Front/Middle Office as well as counterparties (3rd Party, Affiliates or Intercompany).
 

2.  Partnering with Manila Midstream Accounting Leadership Team in delivering reliable and cost-efficient services:
•  Monitors effectiveness of applicable controls, assesses gaps, develop corrective plans, report on progress made, and results.
•  Establishes processes and procedures to ensure conformance and alignment with corporate requirements.
•  Supports internal and external financial audits; serves as a contact for internal and external auditors.  Provides guidance on financial internal control issues.
•  Assists team in executing the work plans and support its revisions as appropriate to meet changing needs and requirements.

Chevron participates in E-Verify in certain locations as required by law.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Officer, Japanese KYC Operations Analyst 2 - Hybrid (Internal Job Title: KYC Operations Analyst 2 - C10) based in BGC Taguig, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

In this role, you’re expected to:

• Fluent in Japanese language (Nihongo), can understand, read, write and speak fluently.

• Conduct client profile reviews for customer accounts

• Review all information and documentation ensuring compliance with local regulation and Citi standards.

• Update KYC forms and client profiles according to policy requirements

• Follow up with clients to ensure information is received before due dates.

• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree or equivalent experience

• 2-4 years related experience

• Excellent Analytical skills

• Good attention to details.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid #LI-AR1

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The finance analyst will work with the Lenders team. The position is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. Also, this position is responsible to prepare the reinsurance statements and payments. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

Job Responsibilities

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports
• Prepare cession statements and process payments
• Assist with ad hoc requests and projects

Business Systems Analyst

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Job Responsibilities

• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understand new features being developed, be the gatekeeper of the consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationship with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough number of details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system’s expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it marches the AC. Create plans for end-to-end testing, document use cases, hep QA plan. Decide what needs to be automated as part of the regression test suite.

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

What is expected of you and others at this level:

• Share insights and knowledge with team members and clients to enhance collective expertise and facilitate effective utilization of cloud resources.
• Assist in administering Microsoft 365, including installation, configuration, and monitoring of service health.
• Support management and optimization of shared mailboxes, distribution lists, user accounts, and resource accounts within Microsoft 365.
• Participate in troubleshooting complex issues with Microsoft 365 services and applications, providing support to resolve them efficiently.
• Offer advanced support to end users, addressing inquiries and technical challenges with Microsoft 365 applications and services.
• Contribute to the development and implementation of best practices for deploying, managing, and utilizing Microsoft 365 across the organization.
• Assist in reviewing, enhancing, and updating process documents related to Microsoft 365 administration and support.
• Provide specialized support for Zoom phone/conferencing, Lucid, BOX.COM systems to ensure seamless integration and functionality.
• Perform duties with limited supervision.
• Offer troubleshooting support for Microsoft Office applications.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Participate in 24x7 rotating shifts, including On-Call support and potential involvement in Hypercare Support.
• Demonstrate proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills.

Job Requirements:

• Strong knowledge in Microsoft 365 technologies.
• Understanding of advanced functionalities pertinent to message tracking, content search, Exchange, and Azure audit logging.
• 2+ years of experience in a relevant role.
• Strong knowledge in PowerShell scripting for managing Microsoft 365.
• Ability to run PowerShell commands for modifying objects under different M365 libraries (Exchange/SharePoint/Teams/Azure Active Directory/Security/Compliance).
• Strong understanding of Active Directory and Azure Active Directory.
• Knowledgeable of the ITIL process.

Optional/Nice to Have Requirements:

• Expertise in Microsoft Excel data analysis and formulation.
• Knowledge in Cisco IronPort, Cisco Secure Mail Appliance services, and tools.
• Possess advanced Microsoft 365 certifications.
• Experience in planning and executing upgrades/migrations to Microsoft 365.

Technology Required:

• Microsoft 365 (Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, Yammer).
• Active Directory.
• Advanced PowerShell Knowledge.
• ServiceNow.
• JIRA.

Minimum Years’ Experience: 2 or more years

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Total Number of Openings

The Company:

Chevron Holdings Inc. (CHI) is a subsidiary and is a pioneer multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000 employees, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.

Join our Finance Team:

Our Finance group delivers finance and accounting services to Chevron across the globe including Upstream, Downstream, Midstream and Corporate. We are innovative leaders sought out for our insights and commitment to protect and grow value. We are one team, bringing diversity to pursue common goal. We find better ways to do business and faster ways to make decisions. We inspire though our action. These are the qualities of Chevron Finance employees, and it is who we aspire to be.

In Finance, you will have the opportunity to grow your career in different functional groups such as Accounts Payable, Midstream Accounting, Bank, Revenue and Retail, Credits and Receivables, Intercompany, Financial Accounting and Reporting, Upstream Accounting and Business Analysis and Support.

Chevron is accepting online applications for the position of Tax Analyst located in Makati City, Philippines.

Responsibilities for this position include but are not limited to the following:

Ensures that Chevron Holdings Inc Complies with Existing Tax Rules & Regulations:

• Handles corporate annual & quarterly income tax return preparation:
• Handles output VAT computation and provides guidance in the VAT return preparation;
• Provides sound tax advice and consultation to cases requiring tax law interpretation;
• Explores tax-saving opportunities for the company through research & study;
• Updates the company of newly issued tax rules and regulations;
• Maintains and supervises tax compliance control for company operations;
• Remediates identified potential tax exposures and mitigates any tax losses;
• Assists in handling urgent invoice payments by providing tax review of transactions;
• Conducts knowledge sharing sessions on areas that needs further tax guidance.
• Provides reply to Decision Support and Reporting (DSR) queries and requirements related to tax
• reporting
• Ensures that related process controls are observed
• Handles tax audits

Handles and/or Reviews Tax Refund Initiatives:

• Monitors timeliness and quality of tax refunds;
• Performs analysis of success rate of tax refunds;
• Consolidates administrative requirements and submits the documents to the tax authorities;
• Ensure that all requirements are properly complied with.
• Coordinates with tax counsels of the VAT refund status and agreed corporate strategy
• Ensure that related process controls are observed

• Accounts Reconciliation Reporting System (ARRS):
• Performs monitoring of Balance Sheet Accounts Reconciliation to ensure an updated and accurate reporting of account balances and highlights items that require prompt settlement/clearing;
• Prepares the Quarterly Reconciliation Report (Open Items) and the Summary of Unreconciled Accounts as needed.
• Ensure that related process control are observed

Other administrative tasks:

• Participate and collaborate in corporate initiatives/conferences
• Participate in special projects and/or staff meetings
• Prepare and make presentations to senior management
• Participate in professional development activities (e.g. training and interacting with industry counter parts, etc.)
• Manage relationships with external services providers, other business units, and/or vendors
• Coordinate execution of service agreements with clients
• Handle renewal or updating of ERP permits from the BIR

Requirements:

• Bachelor's Degree major in Finance, Business, Accounting, and related courses.

• Demonstrated experience and background in Finance, Accounting, and/or Audit work

• Effective communicator and able to build relationships with various stakeholders and teams

• Solid analytical and problem-solving skills

• Innovative and has passion for learning digital tools and technologies

• Experience and knowledge in digital tools and other technology systems is an advantage

Recruitment Process and Onboarding during COVID 19 pandemic:

HR initial phone screening, virtual processing for panel interview, job offer, medical assessment, onboarding and orientation.

Relocation option:

Relocation will not be considered within Chevron parameters.

International considerations:

Expatriate assignments will not be considered.

Chevron participates in E-Verify in certain locations as required by law.

Job Description

We're in search of a System Analyst with a solid background in IT Operations. This role is pivotal in providing support for our HR Technology applications. The perfect candidate would be adept at technical troubleshooting, possess excellent analytical skills, and be a creative problem solver.

Key Responsibilities: 

• As a member of the Operations team, you will help maintain internal and Vendor-managed applications to comply with our standards.

• Vendor Management.

• As an Application Owner, you will work with issue owners and relevant teams to address audit issues related to the systems and applications they own.

• Application Owners are responsible for ensuring all data privacy requirements are captured and up to date in the Data Privacy Tool.

• Application Owners are responsible for remediation of security vulnerabilities reported for the application within the specified time.

• Perform tasks as per IAM policies and procedures.

• Work with vendors and the Operational Resiliency team to complete service impact assessments and define recovery metrics for applications.

• Collaborate with the CMDB team to enhance data integrity.

• Maintain CIs to ensure CMDB accuracy. Monitor unauthorized CI changes.

• Report on noncompliance situations.

• Administer the tool for configuration and asset management.

This is a hybrid role. Hybrid employees can alternate between remote and office work. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

​​​​​​​

What is expected of you and others at this level in Operations for functional success:

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.
• Ability to work independently and prioritize work assigned
• Strong communication skills (English speaking) and ability to build partnerships with internal and external resources
• Work reviewed for purpose of meeting objectives and accuracy.
• Ensures that clients have a positive experience; commits to meet or exceed client expectations.
• Identifies opportunities to improve efficiency while providing flawless transactions and services.
• Applies judgment within defined parameters.
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Receives general guidance and may receive more detailed instruction on new projects.

Accountabilities

• Works to support standard processes across inventory management Key Accounts teams.
• Tracks, analyzes, and reports on key performance metrics.
• Works independently to identify current service issues and determines the best sources of data for pinpointing the problem; effectively leads the coordination and resolution of those issues.
• Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently meets customers' needs.
• Daily shorts review-Analyzes new/changing customer usage and takes appropriate actions to plan for demand changes.
• Completion of GPO monthly service level review which includes running 16 service level reports in Business objects or Looker, researching DC out lines for accurate service level reason coding for penalty reduction, applying formulas in excel to check for accuracy of changes, formatting the final customer facing report that will be provided to the key accounts internal GPO contact, submitting credit request to internal credit team.
• Review highly impacted service level items for Key Account (CVS)
• Prepare and provide needed excel documents for CVS, which would include weekly updates and trends on impacted service level items. Is it a Cardinal issue or supplier driven issue causing these impacts to the customer.
• Collaborate with Key Accounts on certain action items that may be needed to improve the overall customer service level.
• Strives to understand others' opinions and build agreement among team members; utilizes others' ideas and suggestions to shape solutions.
• Customizes inventory strategies to ensure product availability, maximize in stocks and prevent stock outs.
• Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue.
• Responsible for meeting In Stock and Service level targets.
• Maintains SOP's

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Payroll Accounting Analyst - Hybrid based in Taguig, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Performs Payroll accounting related entries, validation and reports, as required
• Responsible for the security and confidentiality of sensitive data that will be handled.
• Responsible and accountable for general ledger and reconciliation along with responding to any Finance related queries, as well as any proofing related queries.
• Accountable for ensuring HRSS is compliant with all local regulatory and legal requirements related to the accounting transactions posted
• Responsible for keeping up to date knowledge on key HR and GL applications required to assist in processing payroll GL.
• Responsible for working in partnership with Citibank’s vendor (as applicable) on any payroll GL related initiatives and errors whilst processing payroll.
• Provides support for projects related to payroll accounting as required, such as continual improvement and standardization of payroll GL operations.
• Ensures the operating manual procedures are reviewed and updated yearly and when necessary.
• Partner and support Citibank’s HR partners, business heads and designated authorized officers to deliver efficient and high level of customer service.
• Strictly adheres to Risk & Control policies and procedures (such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training and identification/improvement of key risks areas) and reports possible gaps/ breaches. Ensure internal controls are in place.
• Accountable to meet all SLAs and KPIs.
• May be required to perform other related work that may be assigned by direct Line Manager or management to meet the needs of the business.
• Flexible time to accommodate both APAC and EMEA business requirements

As a successful candidate, you’d ideally have the following skills and exposure:

• Graduate of Finance, Accounting or any Business related courses
• Minimum 2 years GL with strong knowledge in accounting and/or proofing related work experience.
• Knowledgeable in various general ledger and sub ledger system/s.
• Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)
• Flexible and team-oriented, willing to learn and share experience with team members
• Excellent written and spoken communication and interpersonal skills
• Must be a self-starter and able to work independently in a fast-paced global environment.
• Demonstrate multi-tasking ability, handle high volume of work
• Effective time management, ability to work under pressure, tight deadline
• Administrative documentation and organizational skills
• Strong interpersonal skills; has ability to develop strong partnership with stakeholders
• Ability to work under pressure, tight deadlines and handle high volume of work
• Is courteous and diplomatic when communicating with Citi stakeholders

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

#Hybrid

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Position: Reports and Tools Analyst

Reporting to: Senior Manager, Sales Operations

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Shifting Schedule

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

A SNAPSHOT OF YOUR ROLE

Responsibilities include but are not limited to:

• Reporting: Drives efficiency and continuous improvement by building and providing reports, analysis, and dashboards. 

• Sales Systems Management: Assist in Management of Salesforce Dashboards. Assist in provisioning of sales tools.  

• Daily Business Operations: Provide support to sales teams across operational tasks. 

• Data Integrity: Ensure and organize all accounts and opportunities are assigned to the correct salesperson, and validation and approval processes are completed accurately and efficiently. 

• Documentation: Assist in maintaining proper documentation and records of sales operations processes. 

• Special Projects: Participate in special projects as assigned that align with overall business goals. 

• Ticket Management: Monitor and manage Salesforce tickets, investigating reported errors and engaging stakeholders across the business if required to drive to a resolution. 

WHAT WE VALUE 

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 
• Impact: Do, get it done, create impact. 
• Passion: Be positive, bring passion and energy. 
• Transparency: A transparent team can help each other. 

A bit about you: 

Skills and Abilities

• A successful candidate must be able to work under limited technical supervision. 
• Must be able to work independently. 
• Must be able to speak and write English fluently. 
• Strong verbal and written communication skills. 
• Ability to work in a matrix environment and work well with people in different departments. 
• Self-starter and detail oriented. 
• Quick learner and adaptable. 
• Strong analytical problem solving and decision-making skills. 
• Strong time management, organization, and prioritization skills. 
• Strong desire to undertake ongoing professional study and training. 
• Experience in Salesforce Lightening Platform. 
• Experience in sales technology (Salesloft, Outreach, Zoominfo, Clari, LinkedIn Sales Navigator, or other relevant technologies). 

Join the A-Team and experience the A-Life!

What is expected of you and others at this level in Operations for functional success:

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.
• Ability to work independently and prioritize work assigned
• Strong communication skills (English speaking) and ability to build partnerships with internal and external resources
• Work reviewed for purpose of meeting objectives and accuracy.
• Ensures that clients have a positive experience; commits to meet or exceed client expectations.
• Identifies opportunities to improve efficiency while providing flawless transactions and services.
• Applies judgment within defined parameters.
• Works on projects of moderate scope and complexity
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Identifies possible solutions to a variety of technical problems and takes action to resolve.
• Receives general guidance and may receive more detailed instruction on new projects.

Accountabilities

• Works to support standard processes across Inventory Management Analytics team
• Tracks, analyzes, and reports on key performance metrics.
• Works independently to identify current IDOC failure issues and determines the best sources of data for pinpointing the problem; effectively leads the coordination and resolution of those issues.
• Help discover issues with the IT systems before they become an impact to the end customer.
• Ensures problem statements and objectives are clearly defined. Ensures requirements are aligned to project scope, objectives, and strategies.
• Focuses on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.
• Demonstrates excellent listening, communication, and facilitation skills.
• Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue.
• Maintains SOP's

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies
• Prepare reinsurance reconciliation
• Assist in quarter close process and annual audit
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts
• Ensure accurate recording and maintenance of accounting transactions
• Liaise with internal teams to investigate and analyze regarding any receipt queries, and ensure timely clearing down of suspense/control clearing cash accounts
• Execute daily operational activity and document management
• Perform financial analysis, reconciliation and generate key reports
• Perform daily validation processes to ensure accuracy and compliance

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

PRIMARY RESPONSIBILITIES:   This position provides technical support and troubleshooting for desktop/laptop systems, software, and hardware with a focus on monitoring the helpdesk queue, email, chats and phones, providing end-users help remotely and on-site. Install, configure, and maintain desktop applications and operating systems. Assist with user account management, including password resets and access permissions. Respond to user inquiries and provide timely resolution to technical issues. The candidate should be self-directed and require minimal supervision. Good communication skills and the ability to write clear documentation are a must. Should be able to work in a team to define application support standards.

JOB RESPONSIBILITIES:

• Experience supporting users remotely, over the phone, email, chat and in person.
• Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Assisting with complex troubleshooting and repair activities
• Active Directory administration
• Participating in and prioritizing activities to minimize impact on business.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Engineering, Information Technology or any related field
• Microsoft Office Suite including Teams and OneDrive.
• Active Directory experience (new user creations, password reset, general troubleshooting)
• Endpoint Protection
• Hardware knowledge down to the component level, including installation of new hardware.
• Printer repair/connectivity experience
• Basic networking configuration and troubleshooting knowledge (TCP/IP, NetBeui, DHCP, switches, and cabling).
• 2+ years of experience in Microsoft Windows desktop and server.
• 2+ years of recent experience working in a technical support department providing Desktop Support or Systems Administration to end users.
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently.
• Comp TIA  A+ Computer Specialist Certification (Preferred not required)

Incident Management Analyst

Metro Manila, Philippines
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Incident Management Analyst, your role’s importance lies in providing quality content and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE
Your day could see you:

• Identify, troubleshoot, coordinate and resolve contact centre facing issues in a timely manner

• Receive, resolve and coordinate requests relating to operational system requirements

• Provides reporting and administrative support across multiple lines of business.

• Request’s handling

• Receive, deliver, and coordinate requests on contact centre operational requirements

• Escalation Handling

• Identify, troubleshoot, resolve, and coordinate contact centre facing issues in a timely manner

• Notify and update users upon resolution of issue via ticketing system and/or phone, chat, email

• Document issues in system issue tracker

• Reports and Administrative Tasks

• Provide daily reports pertaining to but not limited to the following: queue, attendance, escalations, customer facing outages, and BCP related logistics and issues as needed

• Provides support during Disaster Recovery and Business Continuity Plan (BCP) as required.

• Practice and ensure compliance with the organization’s policies and procedures

• Performs other duties as assigned

A BIT ABOUT YOU

• Working knowledge of Microsoft Office Applications

• Strong technical and logical skills; can use different systems and can self-learn

WHAT SUCCESS LOOKS LIKE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

•Collaboration: Brilliant jerks can be brilliant elsewhere.

•Impact: Do, get it done, and create impact.

•Passion: Be positive, bring passion and energy.

•Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

The Arch Re Security & Business Resiliency organization manages the security risk across all aspects of Arch Reinsurance segment, including its affiliates, business. We are currently experiencing incredible growth in order to meet the security needs of the of the world’s most reputable P&C Reinsurance brand. With team members located in over 14 countries, you will have an excellent opportunity to influence the security culture at Arch Re and further develop your career.

As a Business Continuity Disaster Recovery, you will ensure adherence to Arch’s Global business Resiliency and Disaster Recovery Standards, helping the company prepare to content with critical business disruptions in an increasing complex world. As part of our Arch Re Resiliency team, you will support and help maintain a risked-based Disaster Recovery Governance program. This will include driving initiatives with the Corporate Resiliency Office to push world leading resiliency operations in Arch re including prioritizing, tracking, and providing status reporting of compliance, work assignments, projects, and program initiatives.

The ideal candidate will be successful in their field with a proven ability to communicate, implement, and measure Disaster Recovery compliance and resiliency within a large, global, and complex enterprise.

Job Responsibilities

• Under the direction of the Business Continuity Disaster Recovery Manager, help execute the IT Disaster Recovery Program, including leading the design, implementation, and communication of the IT DR activities and processes that ensure the integrity and availability of company data, databases, information systems, and technology.
• Perform risk analysis to identify critical technology operations and systems that are core to continued business operations in the event of a catastrophic event.
• Monitor, coordinate, and lead testing of IT DR Recovery Plans and backup systems.
• Support the development and delivery of training, documentation, and communication of DR procedures across the Arch Reinsurance segment and its affiliates.
• Support the IT DR Program ensuring it’s suitable, workable, and maintained/updated to reflect relevant changes across the entities globally.
• Support and maintain DR governance processes, policies, procedures, and best practices that help keep all DR Program components aligned, current, relevant, actionable, and auditable.
• Support and drive IT DR testing activities with application and infrastructure owners.
• Collaborate with IT operational teams to advance the IT DR Program maturity ensuring replication occurs and processes are active, efficient and effective.
• Participate in providing assurance of outsourced providers DR contractual provisions and validate testing through a rigorous review and challenge process.
• Support process to identify and document gaps/risks and impacts, make recommendations and help drive the development of robust recovery strategies.
• Support process to monitor and report on actual recovery time and point KPIs/KRIs relative to RTO and RPO, including assess and audit Disaster Recovery plan and test protocols, and change management methodology.
• Interface with suppliers and vendors as needed to evaluate software, hardware or services and makes recommendations.
• Work close with the Business Continuity Team and assist as necessary with the technical elements of the BIA/BCP process.

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. Our group supports product development and rating filing across all admitted insurance products such as Workers Compensation, General Liability, Commercial Auto, Professional Liability, Property, Travel, Accident, Lenders and Surety, etc.

This position is an excellent opportunity for a new actuarial candidate looking for intellectual and professional challenges, learning actuarial skills and understanding various products in Property & Casualty insurance.

• Collaborate with other pricing actuaries and cross-functional business partners to rollout new programs/products and revise existing products & rate plans.
• Perform rate indication, impact analysis and competitor research to help develop rate plan.
• Maintain and enhance various tools and processes with programming applications (e.g. SQL, Snowflake, Python, VBA) to improve efficiency, scalability and speed-to-market.
• Learn and Understand Property & Casualty insurance products and actuarial concepts/techniques

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Required Skills/Experience

• Bachelors Degree level education in a numerate subject
• 1-3 Years Professional Experience

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Required Skills/Experience

• Bachelors Degree level education in a numerate subject
• 1-3 Years Professional Experience

The HR Assistant works with Senior HR Business Partner and is responsible for HR operations assistance to the dedicated client group. The HR Assistant provides general administrative support and HR advice within HR remit. The HR Administrator’s responsibilities include Tier 1 and Tier 2 tasks.

• Complete WD processes, including hiring, onboarding, offboarding, recruitment, and job changes.
• Oversee probation period process and documentation.
• Manage contingent workers hiring process.
• Manage onboarding processes, including document preparation, background checks management, vevo checks, and communication with IT, operations team and hiring managers.
• Manage employee records, including WD and employee files.
• Assist with recruitment processes, such as job advertisement, and resume reviews.
• Assist with invoices administration.
• Assist with recruitment agency communication.
• Support preparation of HR reports.
• Assist with WD projects- system improvement.
• Assist with payroll activities and oversee ADP employee set up.
• Provide guidance to the managers regarding HR and WD processes.
• Assist with preparation of HR communication, including HR updates.
• Assist with HR records management.
• Prepare HR letters.
• Assist with L&D processes, such as planning, reviewing and recording L&D activities.
• Work with Senior HR Business Partner on HR projects.
• Ensure HR system and employee files are correctly updated and up to date.
• Guide employees regarding HR public documents location, system usage, benefits.
• Assist with benefits management.
• Conduct general duties associated with day to day underwriting operations.
• Be proactive in improving processes and communication with all internal and external stakeholders.

General responsibilities:

• Collaborate effectively with other business units.
• Adhere to company’s policies, procedures and local guidance as well as to the legislation.
• Other reasonable duties as directed by the business, within the scope of the role.