• Responsible for the review of Financial Statements with Disclosures and other ad-hoc service requests for funds and/or corporate clients.
• Responsible for the preparation of complex reporting requirements, when necessary.
• Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants.
• Acquire knowledge and to become SME's of designated clients' requirements and deliverables.
• Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements.
• Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role.
• Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables.
• To be able to effectively communicate and relate with the various stakeholders of the team.
• Submits cluster client requirements after thoroughly being reviewed.

• Responsibilities (how we will measure success)

• Responsible for overseeing workflow management in Manilla for payment processing and banking admin tasks. 
• Responsible for preparing work to agreed internal deadlines to the expected standard
• Knowledge of Trident and banking systems including a good understanding of various client payment processes
• Knowledge of payment cut offs, internal deadlines for payment processing and ensuring early escalation of issues to GPT team managers in Belfast
• Minimize risk to IQ EQ by following procedures and checklists
• Act as Trainor to our new team members
• Be proactive in identifying development and training requirements

• Tasks (what does the role do on a day-to-day basis)

• Ensure all payments are appropriately processed, and all emails received into the team mailboxes are actioned
• Ensure all payments are processed accurately and delivered to required timescale
• Establish and maintain effective lines of communication with GPT Managers and authorizers
• Identify areas for improvement re: GPT processes and offer solutions
• Providing support and training to the rest of the team, and other teams as required

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

The Manager on the Analysis & Insights team is the senior contact for key clients and will be responsible for developing strong client relationships and facilitating the growth of the Analysis & Insights project team. This role will be focused on leading a team toward the generation of actionable insights, crafting of client presentations, building dashboards, and consulting with clients. The ideal candidate enjoys mentoring consultants, partnering with clients, and driving cross team collaboration.

This role will evolve to also cover oversight of web analytics infrastructure implementation resources and ensuring the technical resources are provided proper training and development of their client engagement skills.

Client Delivery

• Ensure the successful completion of the agreed upon project deliverables within statement of work (“SOW”) scope, time and budget with quality while consistently exceeding client expectations across all Merkle | Cardinal Path service offerings
• Act as a strategic advisor to the project team using a keen understanding of the client’s business and marketing objectives, not only the current project
• Conduct regular client communication, expectation setting and management, as well as providing strategic direction
• Proactively identify potential issues and provide solutions to correct any scope/budget deviations.
• Act on the client satisfaction survey results for the portfolio, ensuring quality improvement plans are developed and executed

Practice Development & Mentorship

• Work with the lead responsible for the Analysis & Insights practice area to develop and grow that practice area by creating and cultivating lasting relationships with both clients and internal teams.
• Work with the members of the A&I team, from junior to senior to help them improve their understanding of the industry, improve their client communication skills, create professional development plans, and better understand how our A&I offerings fit into the big picture for our clients.
• Work with others to ensure collaboration across domains, to help proactively manage issues, and create overall plans for achieving annual and long-term goals.
• Work with the internal team and clients by helping the teams apply our thought leadership in ways that will deliver on our clients’ business goals in innovative ways.
• Ongoing practice and process development looking for ways to improve and streamline Cardinal Path’s processes to not only deliver a superior service to our clients, but also to improve our efficiency and profitability.
• Collaborate with North American technical leads to deliver training programs related to skills required for technical implementations.
• Have a working knowledge of how business requirements and measurement frameworks are translated to tagging solution strategies that will best serve client analytics and reporting needs.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Assistant Front Office Manager
Inspiring and engaging. As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Division Operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Coach and train front office employees
• Assist and perform all tasks of front desk operations
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue strategies and practices
• Flexible shifts may include mornings, evenings, weekends, and holidays

As a Senior Cyber Security Analyst,

You will safeguard our infrastructure and users, minimizing risks posed by cyber threats. You will promptly and effectively handle cyber attacks and data breaches, ensuring minimal recurrence of incidents.

Some of the things we expect you to do are to:

• Assist in monitoring company compliance to IT security policies.
• Assist with incident response and execution of company security incident response plan.
• Monitor and manage security events and alerts from a variety of sources (Azure, Defender, Keeper, Cloudflare etc).
• Assess and mitigate CVE’s and CVSS’s from multiple threat intelligence sources.
• Monitor threat intelligence and ensure risk mitigation and communication through the company where necessary.
• Assist with cybersecurity and phishing training for staff.
• Assist in maintaining and implementing GPO policies in Azure.
• Implement Identity Management via SSO across all MS Azure compliant tools used by the business.
• Works with Network Specialist to manage and monitor VPN and firewall rules.
• Works with System Administrator manage and monitor Azure.
• Ensure that IT security audits are conducted periodically or as needed.
• Assist in the development and maintenance of the Business Continuity (BC) and Disaster Recovery (DR) plans.
• Assist in development, maintenance and testing of the company’s security incident response plan.
• Develop and understand all testing necessary for a successful BC/DR execution.
• Assist and mentor desktop support and end users when they need to install or learn about new security products and/or procedures.

We would need you to be or have the following:

• Understanding of risk, threats, and vulnerabilities.
• Strong grasp of technical security controls with practical implementation experience.
• Proficiency in Microsoft Intune and Defender.
• Competence in Certificates, MFA (Multi-Factor Authentication), Vulnerability Management, and Penetration Testing.
• Familiarity with the NIST Cybersecurity Framework.
• Experience with Microsoft Active Directory or certification.
• Knowledgeable in incident response principles.
• Familiarity with threat intelligence and frameworks like MITRE ATT&CK.
• Exposure to IS027001 and SOC2 security frameworks.
• Familiarity with different IT domains: Network, Infrastructure, Systems Administration, Software Development, Database Administration, Change Management, Incident Management.
• Prior experience with ISO documentation and standards.

It would be awesome if you are or also have: 

• Strong cybersecurity tooling (MDM, Endpoint protection, IDS, WAF, Password Manager)
• Ability to identify gaps and/or risk exposure in programs.
• Strong problem solving and organizational skills.
• Strong written/verbal communication skills.
• Able to interact with stakeholders in cross-functional teams.
• Good team player interested in sharing knowledge and cross-training other team members and shows interest in learning new technologies and products.
• Ability to create quality documents

Be a part of the Smartsourcing crew

A SNAPSHOT OF YOUR ROLE

As a Senior Front-End Developer, the position requires involvement in the design and building all UI/UX elements of the Applications. Having the mindset of a good front end developer, he/she should be able to understand and comprehend the incremental business value of the deliverables on every sprint by providing sound technical solutions while adapting and integrating current trends and technologies is highly expected. Growth, innovation, and collaboration are amongst the core values the team is passionate about. Having the growth mindset and thriving under pressure, the team have successfully launched an exciting project of an internal App used throughout the global company that manages Workforce, time sheets, Payroll, and NOC, and is used daily by over 10,000 users. Ongoing improvements and features are being added to this Application constantly, and involve:

• Develop and maintain web applications with advanced design principles behind a scalable application
• Performs code reviews ensuring best coding practices and the user-defined acceptance criteria are implemented.
• Prepare software documentation such as diagrams (UML, entity-relationship diagram, process workflow) and user guides
• Participate in meetings such as daily stand-up and sprint retrospectives.
• Creating, maintaining, and supporting complex jQuery task libraries
• Creating and managing SPAs to meet the business needs

A BIT ABOUT YOU

• Bachelor’s/College Degree in Computer Science/Information Technology or equivalent industry experience
• Minimum 5 years of solid understanding and strong UI/UX design and development (Angular JS, Node JS, React JS, jQuery)
• With knowledge of MVC application frameworks such as Laravel and CodeIgniter 
• With knowledge in Test Driven Development (TDD)
• With strong knowledge in front-end technologies such as JavaScript, JQuery, HTML5, CSS3
• With proficiency in consuming REST web services.
• With proficiency in using source code version control (GitHub)
• With 3-year minimum working experience in an agile development adapting Scrum as a framework
• Comprehensive understanding on the business value of the assigned project to produce demonstrable incremental value for every sprint iteration.
• Breaking down large user stories into smaller stories adhering towards shared understanding, increasing the accuracy of estimation and tasks prioritization
• Ability to work on an existing project and starting from ground zero until deployment and maintenance.
• Excellent communication skills both verbal and written.

Join the A-Team and experience the A-Life!

Responsibilities 

• The Portfolio Governance Manager will work alongside the Portfolio Governance Director to support the successful delivery of the Group portfolio of projects.  
• Ensures effective monitoring of the portfolio and preparing high-quality reports to help aid decision making of our senior leaders through forums such as the Group Transformation Committee (GTC), the Global Management Team (GMT) and Group Supervisory Board (GSB). 
• Defines and implements Change Delivery Framework processes, ensuring fit for purpose and continued improvement of the Portfolio Governance Handbook document through regular and relevant process updates and collaboration with Operations leaders and Portfolio Governance Finance Partners. 
• Facilitate Onboarding and training sessions to Project Managers, Programme Managers and others as deemed necessary to educate and advocate the Change Delivery Framework. 
• Provides Data Quality assurance by reviewing and monitoring Project statuses, project submissions (e.g. Project Briefs, Change Requests, PID submissions)  
• Contributes positively to the ongoing development of the Portfolio Governance and wider Change Delivery team and their ways of working  

Tasks 

• Providing guidance to Project Managers in applying the overall approach to delivering individual projects with adherence to the Change Delivery Framework. 
• Ownership of the Projects Monday.com Board and ensuring quality and integrity of data, and maintaining the forward pipeline of projects  
• Identifying dependencies, conflicts, and opportunities for synergies throughout the portfolio  
• Support delivery of the portfolio by providing analysis that feeds into and informs the capture of portfolio risks, issues, trends, and presents solutions  
• Communicate effectively with stakeholders from all areas of the business utilising appropriate use of diagrams, graphs and other mechanisms as required 
• Ownership on the preparation and publication of monthly governance meetings packs, owning the provision of regular key metrics and other ad-hoc data points and analysis as needed  
• Manage workshops and meetings to support portfolio governance delivery including production of inputs (Agendas / packs) and outputs (minutes etc)  
• Monitor and report on adherence to internal project methodology and governance including use of approved templates and checklists  
• Acting as a conduit between senior management and other members of the teams, providing leadership and guidance 

Other  

• Support the Portfolio Governance Director with any additional reasonable duties as required  

Key competencies for position and level  

• Portfolio Governance, Project Management Office experience 
• Programme and Project Management process understanding 
• Strong leadership 
• Being resilient  
• Communicates effectively  
• Being resilient with ability to challenge 
• Plans and aligns  
• Demonstrates self-awareness  
• Organisation savvy and ability to work with senior stakeholders  Leadership 

Key behaviors we expect to see.  

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:  

• Attention to detail  
• Taking Ownership  
• Curiosity  
• Positivity  
• Adaptability  

Requirements

• At least 2 Years of experience as a Operations Manager.

• At least 2 Years of experience in Telco Sales / Service account

• Knowledge of billing procedures, collection techniques and upsell.

• Knowledge of Outlier management and coaching techniques.

• Proven experience and knowledge as a Resolution Supervisor

• Working knowledge of MS Office and databases.

• Comfortable working with targets to exceed our client’s expectations.

• Excellent communication skills (written and oral)

• Organization, proper decision-making, and analytical problem-solving skills.

Responsible for the development of team leaders/coaches

• Must be willing to work onsite

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

SENIOR MANAGER, COLLECTIONS & FINANCE OPERATIONS
Metro Manila, Philippines

Reports to: Retail Collections Manager, Vocus (Australia)
 

We’re an award-winning global outsourcer providing a suite of contact centre and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Senior Manager, Collections & Finance Operations you’ll continue to drive success for our accounts through leading people and projects for the campaign whilst promoting continuous improvement in a high-performance culture.

A SNAPSHOT OF YOUR ROLE

• Oversight of call centre performance with key focus on collection targets and reducing delinquency on a receivables portfolio of over $50m
• Coaching and mentoring Team Leaders reporting to the role, with an emphasis on facilitating their development and their ability to generate improvements in team quality, efficiency and effectiveness
• Modelling and actively promoting a culture of innovation, challenging the status quo to ensure the business continues to grow and evolve
• Effectively leading the team with a collaborative approach that promotes team synergy and improves staff engagement
• Overseeing operational systems and processes, while actively seeking opportunities for innovation to drive achievement of business objectives
• Anticipating and tracking operational risks and trends to provide strategic solutions, optimising processes and their execution
• Raising and addressing issues and conflicts, removing barriers, resolving issues of medium complexity involving stakeholders and escalating to appropriate level when required
• Managing day to day operations within the Collections department, including recruitment, training, development, engagement, retention, performance of the team, and any changes to the operating model as required
• Effectively managing budgets and resource schedules
• Together with AU leadership, playing a significant role in long-term planning, project status reporting, and effectively driving change management and process improvement initiatives
• Completing reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders
• Working closely with the management team to ensure all operational, administrative, and regulatory/compliance functions are being properly executed
• Seeking and responding to feedback with prompt and appropriate actions to deliver improvement
• Collaborating with team members and stakeholders to ensure seamless business execution, reinforcing positive morale, and upholding company values
• Overseeing and reporting weekly, monthly, quarterly, and annual metrics, providing thorough analysis and subsequent action planning
• Establishing and maintaining strong stakeholder relationships, and acting as point of contact for IT, BI, CC&OE, HR and other support functions

A BIT ABOUT YOU

• Strong leadership and influencing skills, with demonstrated experience in developing and leading high performing teams
• Minimum 5 years’ management experience, running a critical business function with multiple teams, products and operating requirements. Process transformation experience is required.
• Proactive, strategic thinker with an innovative approach
• Proven experience in effective coaching and development of emerging leaders
• Detail oriented and analytical, able to interpret data, identify trends, and make suggestions for improvements
• Methodical approach to problem-solving, with tenacity to work continuously toward a suitable solution
• Excellent decision-making skills, backed up with the ability to justify reasoning and take accountability for results
• Ability to work with confidential and time sensitive issues
• Ability to plan, organise, track and coordinate initiatives
• Must possess a professional, courteous, and resilient attitude
• Proven track record of meeting targets and delivering tangible outcomes
• Excellent interpersonal communication and organisational skills
• Ability to build productive business relationships with peers, direct reports and stakeholders.

WHAT SUCCESS LOOKS LIKE

• Individual and portfolio Key Performance Indicators at or above target
• Engaged and enthusiastic teams
• Reduced attrition and absenteeism
• Strong relationships within Acquire, with Vocus leadership and with other stakeholders
• Completion of initiatives within required timeframes
• Improved efficiency and effectiveness of team members
• Reduction in Telecommunications and Energy Ombudsman complaints

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

As a Training Manager for our Appointment-Setting Teams in the Philippines, your primary responsibility is to design, implement, and continually enhance our training programs to equip our teams with the skills and knowledge necessary to excel in their roles.

Responsibilities:

• Collaborating with Team Leads and Training Team members to design and develop training programs for new hires and existing team members.
• Ensuring that training materials and methods are engaging, up-to-date, and outcome focused.
• Implementing training programs and measuring effectiveness through target delivery, feedback, formalized assessments, surveys, skill demos, and other ways
• Developing and improving our onboarding process for new appointment setters, ensuring a seamless integration into the team.
• Initiating improvement projects and monitoring their effectiveness, ensuring that changes contribute to better performance.
• Collaborating with senior management and internal stakeholders, aligning training objectives with organizational goals and strategies.
• Regularly communicating progress, results, and challenges to stakeholders.

• A minimum of 5 years in a Training Manager role.
• Previous exposure to the sales environment ideal, though not a must.
• Proficiency in building training program content and materials.
• Demonstrated leadership capabilities.
• The ability to serve as a role model, mentor, and coach.
• A consistent record of high performance in previous similar roles.
• Strong background in quality assurance.
• Proven project management and team leadership skills.

We value individuals who embody the following qualities and traits: 

• Proactive, adaptable, and flexible. 
• Willing to go the extra mile to achieve desired outcomes. 
• Committed to continuous improvement and open to experimenting with new approaches and techniques in work processes. 

• Product Knowledge
  • Understand full range of Pro Sound speakers, electronics, microphone and mixer products and solutions.
  • Able to conduct the sales presentation and demonstration
  • Able to provide the technical specification(schematic, BOM, A&C spec etc) to the user or consultant(with the help of MKR/MKA with the help from BU and RSO).

• Salesmanship
  • To identify potential customers and projects in the market.
  • An independent contributor with strong interpersonal and communication skills.
  • To provide the quotation and commercial terms/conditions.
  • A good understanding of the competition in the market.
  • To gather market intelligent : Tender information, System requirement, Competitor Information and Budget for the project.
  • To provide pre-post sales support.
  • To liase and follow-up closely with Consultants & Partners.
     
• Administration Requirement
  • Use of SAP and CRM for quoting and project registration as well as forecasting.
  • Align with regional product marketing team in Singapore for all necessary topics.
  • To provide the weekly/monthly sales report.
  • Strictly follow the sales guidelines/compliance set by the management.
  • To achieve the sales quota assigned by the management.

This role primarily provides day-to-day administrative support and coordination related to the full knowledge management lifecycle and maintenance of the internal HR knowledge base. 

• Contribute in the creation and maintenance of knowledge and content following standard operating procedures and methodologies  

• Format HTML codes into knowledge articles 

• Perform analysis of content requirements and coordinate translation requests following the standard process set  

• Coordinate with global stakeholders on article creation and updates 

• Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository  

• Conduct knowledge base system maintenance checks 

• Participate in testing before and after every system release 

• Assist in maintaining system performance records 

• Maintain historical records and reports of system usage, and knowledge articles inventory 

• May provide input and insight on employee feedback to support identification and execution of content-related project opportunities 

• May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials 

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution 

• Maintain current processes and incorporate documentation updates as required 

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures 

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues  

• Support selected simple process improvement initiatives to streamline processes 

The position is responsible for handling all benefits pertaining to the Unit Owners of the Raffles Residences Makati. The OBM ensures proper liaising of Owner booking requests to the respective VIP Concierges of the different Raffles/Fairmont. The primary focus of this role is to ensure that all benefits are enjoyed by the Owners and residential operations exceed service standards in all unit owner and partner contact areas and will act as a strong liaison between Raffles and the Unit Owners. 

The Owner Benefits Manager also assists the Director of Residences and Owner Services Manager in overseeing residential operations at Raffles Residences. The role oversees operational areas such as the Condominium Corporation (CC) policy administration, residential common area soft services, engineering & maintenance, security & human resources.  

Primary Responsibilities  

ASSIST DIRECTOR OF RESIDENCES IN OVERSEEING RESIDENTIAL OPERATIONS AT THE RAFFLES RESIDENCES. THIS INCLUDES STRENGTHENING POSITIVE RELATIONS WITH THE UNIT OWNERS AND OTHER STAKEHOLDERS, MINIMIZE COMPLAINTS AND ATTEND TO THEIR NEEDS ON A TIMELY MANNER 

• Act as a Supervisor to the Concierge and Bell teams 

• Clearly demonstrate to owners and colleagues a commitment to service excellence through the effective implementation of high management standards at all times. 

• Maintain a consistent focus on improving the overall flow of residential operations, seeking ways to maximize and improve the operation through productivity management 

• Ensure that SOPs have been thoroughly understood and actioned by the Owner Services Team 

• Strengthen positive relations with the unit owners/ residents by taking action to attend their needs, follows through on their requests, inquiries, concerns and complaints in a timely manner (ensure technical and maintenance related issues are properly coordinated and addressed to owner's satisfaction) 

• Ensure complete visibility of Raffles Residence leaders and colleague relations with the owners under the rental program during their stay  

• Reinforce cocktail party for owners/ residents 

ENSURE TO INCREASE BRAND AWARENESS  

• Increase Reciprocal Use Program enrollments annually (applicable to owners under the Rental Program) 

• Ensure to touch base will all owners who enrolled in the Reciprocal Use Program and attend to their requests/needs on a timely manner 

• Ensure to get feedback from owners to gauge their interest in the program and to ensure repeat business as well as gain new businesses from other Unit Owners 

• Encourage all owners to book and stay at FRHI properties and other Accor hotels when travelling abroad to experience the exclusive privileges and benefits.

• Work closely and maintain good relationships with VIP Concierge to ensure preferential rates and other privileges are extended to the unit owners. 

PROVIDE ASSISTANCE TO THE DIRECTOR OF RESIDENCES TO ENSURE CONDOMINIUM CORPORATION’S ANNUAL BUDGET IS MAINTAINED AND ACHIEVED THROUGH 100% COLLECTION OF ASSESSMENT FEES, UTILITIES AND OTHER INCIDENTAL CHARGES 

• Work closely with the Director of Raffles Residences and finance department to ensure that monthly financial reporting is on time and accurate. 

• Assist in ensuring timely collection of assessments and all other charges and strict execution of penalties and interest due to late payment 

• Ensure operational expenses are aligned with the Condo Corp budget through power/ energy savings programs and productivity management such as proper monitoring of supplies requisition and proper forecasting of schedule depending on needs and occupancy  

• Encourage the team to take individual ownership of all the areas in order to avoid frequent repairs or maintenance and excessive power consumption 

• Consistently promotes hotel facilities and services so Unit Owners will avail of them 

STRENGTHEN RELATIONSHIPS WITH COLLEAGUES 

• Assist the Director of Residences/Owner Services Manager in facilitating daily briefings and monthly departmental meetings. 

• Assist in ensuring EES target score is achieved by the Department 

• Maintain an open door policy, frequently communicate, provides clear performance expectations and regular feedback 

• In consultation with the Director of Residences/Owner Services Manager, oversee the performance of the owner services team, common area housekeeping service and engineering department. This includes preparing and conducting the annual review for Raffles colleagues. 

• Lead by example, build trust and motivate colleagues to continuously deliver outstanding service and works together as a team 

• Ensure right tools are available for colleagues to perform their jobs effectively 

Vversee productivity by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. Determine the best way to utilize employees' productivity skills using techniques and theories of workforce management.

The creation of Asset Owner Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

Responsibilities

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPI and Yield on Cost) before and after release to the client
• Provision of initial insights to clients
• Production of the CIO reporting based on pre-agreed formats
• Preparation and review of investment parameters reporting
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Resolution of performance-related queries and the main point of contact for clients from a performance analysis perspective
• Implementation of change requests, including project work in new client onboardings
• Design and review of dashboards to meet client requirements and new business objectives
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

Business Development Manager

• Graduate of any Business Course with 2-3 years work experience in Sales Department.
• Responsible in developing network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
• Prepare Financial Projections and Sales Targets and present this to the management.
• Liaising with colleagues to develop sales and marketing strategies.
• Prepare sales presentations and participate in Sales Meetings.
• Any other duties related to business development.

• Performance Bonus
• 13th Month Pay
• Paid Vacation/Sick Leave

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The Sales position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

We are currently looking for a Sales Operations Manager who is dynamic, data-driven, and results-oriented to join our team. Your main responsibility will be to optimize our sales processes and work closely with the Sales Performance Manager to drive sales. Furthermore, you will identify opportunities through data analysis to improve overall sales performance.

Responsibilities:

• Collaborate with sales teams to streamline processes and improve sales productivity.
• Analyze sales data to provide insights and recommendations for performance improvement.
• Use data to drive team performance and identify individual opportunities
• Manage and optimize CRM systems to support sales and reporting needs.
• Work closely with cross-functional teams to align sales objectives with broader company objectives.
• Develop and maintain sales performance metrics and KPIs.
• Conduct regular sales forecasting and analysis to support strategic planning.
• Schedule and manage sales training programs to enhance team skills and effectiveness.
• Assess and improve sales technology stack to support sales automation and efficiency.
• Provide regular reports and updates to leadership on sales operations performance.

• Responsible for the review of Financial Statements with Disclosures and other ad-hoc service requests for funds and/or corporate clients.
• Responsible for the preparation of complex reporting requirements, when necessary.
• Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants.
• Acquire knowledge and to become SME's of designated clients' requirements and deliverables.
• Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements.
• Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role.
• Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables.
• To be able to effectively communicate and relate with the various stakeholders of the team.
• Submits cluster client requirements after thoroughly being reviewed.

What we expect of you, day to day.

The role of the Compliance Operations Manager is to support the Visa Payments Compliance Teams and ensure the smooth running of day-to-day activities, escalations within the team and provide guidance on complex queries related issues and escalations.

Management responsibilities:

Providing leadership and direction to the compliance team and support the individual Team Managers, through regular engagement around Group Compliance and individual objectives and deliverables.

Work together with other managers to ensure a uniform approach towards all employees.

Allocating work and setting delivery expectations using objective setting within the professional development appraisal process.

Ensuring delivery through others through constructive criticism, guidance and support.

Helping to define the Compliance Mission and Vision and promoting it across the group.

Identifying training skill set requirements and coaching direct reports re learning opportunities.

Prioritise workload and set the correct delivery expectations with oversight and guidance.

Oversight to ensure SLAs and deadlines at met.

Functional Responsibilities:

Understand the automated sanction screening tool, the live and retrospective monitoring tools and our Client and Partner communication tools.

Deal with escalations from senior analysts and follow our reporting procedures accordingly

Escalate operational issues to compliance leadership, incident management team, and regulatory incident team in accordance with the policy.

Ready to contribute to team activities when required to ensure SLAs and deadlines are achieved.

Understand regulatory requirements and implement the appropriate controls to mitigate internal external concerns.

Keep up to date with AML and sanction regimes and react to global events

Produce and develop management information in alignment with regulatory and internal policy risk expectations

Identify trends, and use data to suggest improvements to effectively resolve service issues

Provide demonstrations of the VPL business, our product and internal control framework to internal and external stakeholders

Identify and internally escalate actual or suspected financial crime incidents

Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

Identifying, managing and escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

Ensuring the compliance risk control framework remains aligned with external legislation.

Conducting and or overseeing compliance reviews and audits.

Promoting and providing advice on best compliance practice within critical business areas.

 Exemplify the company values and champion them in every aspect of the role, across all functions and among all Visa colleagues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind.
• Provide excellent customer service in a timely manner.
• Comfortably work with data.
• Support associates with their general queries and needs.
• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 2 to 3 years of customer service experience (may it be email, phone, or chat support)
• Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Experience with CRM 
• 50-60 words per minute typing speed.
• Excellent verbal and written communication skills.
• Strong and effective phone contact handling skills.
• Ability to accept feedback gracefully and with an open mind.
• Advanced understanding of common Customer Experience best practices.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.

• Customer orientation and ability to adapt/respond to different types of characters.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Flexitime
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Hi! We’re Smartsourcing, looking for a Senior Back-End Developer who can work with us full-time and on-site!

Earn up to P90,000!

This role calls for you to work from 5 PM - 2 PM!

Where?

Be a part of the Smartsourcing crew