The creation of Asset Owner Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

Responsibilities

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPI and Yield on Cost) before and after release to the client
• Provision of initial insights to clients
• Production of the CIO reporting based on pre-agreed formats
• Preparation and review of investment parameters reporting
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Resolution of performance-related queries and the main point of contact for clients from a performance analysis perspective
• Implementation of change requests, including project work in new client onboardings
• Design and review of dashboards to meet client requirements and new business objectives
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

The Senior Digital Planner owns strategic planning and campaign execution for assigned clients. This position is both strategic and tactical in scope, requiring ability think and work independently with minimal supervision. This position is expected to deliver strategic plans for campaigns based from available data and tools then implement campaigns with the support of different Publicis Media teams.

The Senior Digital Planner will work closely with Digital Buyers for specific client requirements, providing expertise on strategy building, insighting, planning, reporting, and optimization while being guided by platform or industry best practices.

I. RESPONSIBILITIES

• Attend, present, and contribute during client meetings
• Develop, grow, and maintain relationships through exceptional client service
• Effectively communicate digital strategies and rational for approaches for each campaign
• Execute, manage, and optimize online media campaigns and programs for agency clients while meeting or surpassing agreed upon performance expectations
• Manage the delivery of plans, creative assets, insertion orders, and all relevant campaign documentation in preparation for all campaigns
• Partner with support teams on how to strengthen campaign measurement for reporting and insights generation
• Provide regular insights and actionable points to clients detailing performance, campaign optimizations, and new opportunities
• Coordinate and work with media partners to develop relevant strategies and ensure accurate platform implementation
• Participate in campaign QA process
• Troubleshoot issues across planning and buying functions
• Help in the generation of monthly bill/pay/spend reporting in coordination with relevant functions
• Participate in regular knowledge sharing sessions to contribute and learn new strategies for optimizing and enhancing campaign performance
• Proactively formulates proposals for new client opportunities

We are hiring for various client-facing and operational teams with integrated planning and activation capabilities, covering all analog & digital channels including programmatic & biddable platforms.

If you are strong in creatively integrating both traditional and digital elements into the overall media mix while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives, we want to talk to you!

As a Senior Integrated Planner, you will support your Manager in integrated media planning.

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

We are looking for a skilled Senior Backend Software Engineer to join our CISO Operations Team. The ideal candidate has a strong focus on building and maintaining secure RESTful APIs, integrating several data sources, and enabling security reporting for clients and other stakeholders. This role involves developing scalable, secure server-side logic, managing integrations with external APIs, and ensuring that our systems comply with security and privacy standards. You will be responsible for designing, implementing, and maintaining both the data infrastructure and the security reporting mechanisms required to ensure system integrity and compliance. The ideal candidate has experience working in secure environments and is well-versed in handling sensitive data, reporting vulnerabilities, and ensuring backend security.

Your key tasks 

• Design, develop, and maintain RESTful APIs optimized for cloud environments
• Integrate various third-party APIs and data sources into our platform while adhering to security and data privacy standards
• Implement security reporting features, such as logging, vulnerability tracking, and compliance monitoring in cloud platforms
• Collaborate with Vulnerability Team to identify and mitigate vulnerabilities and ensure API security best practices
• Develop cloud-based data storage solutions and ensure secure data handling, encryption, and access controls
• Optimize server-side logic for cloud performance and scalability
• Leverage cloud-native tools to enhance API and security features
• Set up monitoring and alerting systems to ensure performance, security, and availability of backend services
• Document API workflows, security policies, and integration processes in a cloud environment
• Stay updated with cloud security best practices and evolving technologies

• To coordinate the organization’s projects that aid companion animals, primarily spay/neuter efforts but also including emergency responses, rescues, and adoption drives

Primary Responsibilities and Duties

• Coordinate and lead all aspects of PETA's spay/neuter efforts, including meeting with government officials and organizing projects in conjunction with them, advocating that guardians should have their animals spayed or neutered, and transporting animals for surgery
• Coordinate and manage other staff and volunteers for PETA’s spay/neuter field clinics as well as for other projects, as needed
• Assist with disaster response and other field projects, as needed
• Verify reports of animals in distress or danger by traveling to locations and coordinate responses, rescues, and/or medical care
• Provide animals in the organization’s custody with care, including walking dogs, feeding animals, cleaning up after them, providing medication, and giving medicated baths
• Record and log reports and photos, including expenses, and submit them in a timely manner
• Organize, clean, and maintain transport carriers and other supplies, including leashes and harnesses, humane cat traps, towels, medical supplies, and food and water bowls, as needed
• Order animal supplies and prepare supplies for the organization’s projects
• Manage the organization’s spay/neuter hotline and  create reservation systems for field clinics
• Perform any other duties assigned by the supervisor

We are seeking a dedicated Project Manager to join our Agile Delivery Studio. In this role, you will enable our development teams to work effectively with clients, fostering a collaborative environment that focuses on delivering high-value solutions. As a servant leader, you will facilitate processes, support continuous improvement, and partner with technical leaders to enhance Agile Pods maturity.

Responsibilities

• Lead and coordinate cross-functional Agile Pods to achieve service delivery goals.
• Manage medium-complexity projects autonomously, with the ability to handle high-complexity projects with coaching.
• Develop and execute project plans, monitor progress, and adjust strategies as necessary.
• Communicate effectively with team members, stakeholders, and clients to ensure alignment and transparency.
• Attend Quarterly Business Reviews (QBRs) with clients to discuss project status and gather feedback.
• Participate in proactive proposals and farming activities with clients to identify new opportunities.
• Utilize advanced Agile methodologies to create project plans, manage risks, and track delivery metrics.

Our team is responsible for the implementation of the Avaloq's digital asset solution.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate (Senior) Frontend Developer to join our team and bring these innovative designs live.

Your key tasks 

• Work in an agile team closely with Product Owners, Business Analysts, and UX Designers
• Lead daily stand-up with the Front-end team to ensure the committed deliverables on quality
• Participate and contribute in the weekly grooming and planning sessions to define and setup the team assignments
• Build responsive UIs following Material design
• Improve code quality via Unit and Integration tests
• Follow and promote best coding practices within the team
• Perform code reviews and coach junior team members
• Take ownership and responsibility for his area of expertise

The Assistant Sales Manager position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

We are looking for a DevOps Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident and problem management.
• Participation in on-call duties.

The Database Competence Center is covering all DBA technologies. We are responsible for the 24 x 7 operations for major regional and global banks.

Your key tasks 

• Create and maintain all databases required for development, testing, education and production usage on different Unix and Linux platforms
• Perform the capacity planning required to create and maintain the databases.
• Perform ongoing tuning of the database instances.
• Install & evaluate new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database.
• Plan and implement backup and recovery of the Oracle database.
• Control migrations of programs, database changes, reference data changes and menu changes through the development life cycle.
• Implement and enforce security for all Oracle Databases.
• Perform database re-organisations as required to assist performance and ensure maximum uptime of the database.
• Put standards in place to ensure that all application design and code is produced with proper integrity, security and performance.
• Support and perform the migration into the Oracle Cloud and other cloud providers
• Provide technical support to application development teams.
• Assist with impact analysis of any changes made to the database objects.
• Troubleshoot with problems regarding the databases, applications and development tools.
• Ensure all relevant support documentation is up to date and ready for review and audit.
• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.

We are looking for a DevOps Middleware Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure, and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident, and problem management.
• Participation in on-call duties.
• Administration and configuration of web application server
• Coding of automation and monitoring scripts
• Infrastructure as Code (IaC) with Terraform to ensure efficient and scalable deployment processes
• Issues investigation and troubleshooting
• Contribution to the design, technical documentation, implementation, and administration of enterprise applications
• Middleware refreshment and patching
• Collaboration with specialists of different areas for the implementation of cross-domain activities
• Ticket management (L2/L3 support) in collaboration with our strategic 3rd party suppliers
• On-call service (7x24) and early/late shifts

Your Career

The Major Account Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention.

You'll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go–getter mentality to win business and market share by actively displacing competing technologies. Oh, and did we say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career - it's a meaningful challenge that impacts our lives in the digital age.

Our solutions are best–in–breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Partners with the hiring managers and the people team to drive and execute hiring for open vacancies – owns and ramp up projects

Responsibilities (how we will measure success

• Ensures all KPIs are achieved at target (minimum commitment: Productivity, Consistent Excellence and delivering high candidate experience levels and more).
• Proactively and independently drives one’s area of responsibility.
• Leads, guides and impacts overachieving team initiatives and projects.
• Responsibility for all dimensions of customer satisfaction of own vacancies nps and actively work on improvement.
• Partner with other TA partners and CERs

Key competencies for position and level

• Has an expert understanding of assigned BU, country, region or function in their scope and talent market.
• Understands and shapes the role and requirements and develops the right talent attraction strategy to ensure high quality of hire with reasonable time to fill and costs (incl, job ad channel strategy).
• Sources directly, identifies and wins over hard-to-find and scarce passive candidates across multiple channels.
• Actively grow and converts from talent pools
• Continuously improves talent assessment approaches, using IQ-EQs interview toolkit with assigned stakeholders ensuring structured interview approach and assessment of both internal and external talent
• Understand IQ-EQs reward strategy and benefits and is able to win over candidates with our purpose and values
• Expert understanding of candidates’ needs, requirements, situations, and aspirations and, based on this, negotiates offers and closes a very high-offer acceptance rate.
• Analyses and presents data from internal and external sources, takes ownership of action plans and leads conversations with assigned stakeholders.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Lives and actively promotes TA principles.
• Identifies areas of improvement and develops solutions with guidance.
• Shares know-how, best practices and experience within the team to increase excellence.
• Is a proactive expert and trusted partner to hiring managers up to L6; influences their decision-making and steers the hiring of their business unit in their scope
• Actively drives adoption of productive hiring culture and secures senior sponsorship at BU level.
• Adjusts their communication style to the audience and curates the information accordingly
• Is responsible for successful collaboration and partners with stakeholders HRBPs, and peers to increase the impact
• Owns, engages, trains and enables on TA-wide topics with business stakeholders applying data to influence decisions
• Manages escalations with appropriate solutions
• Ability to generate a high volume and high quality candidate pipeline under very tight timelines
• Advise stakeholders on market conditions

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

As a Senior Scrum Master, you will support our Engineering Scrum Teams and help the company build high-impact software and features that deliver value to our customers. You will be responsible for keeping our scrum teams focused by guiding them, helping clear their blockers and ensuring that they have what they need to be successful in what they do.

Duties and Responsibilities

• Facilitate effective communication among team members
• Keep all parties on track and informed of project progress
• Provide timely feedback to stakeholders
• Champion agile values, principles, and practices within the organization
• Onboard, train, and mentor scrum team members
• Facilitate scrum ceremonies, including stand-up meetings, sprint meetings, retrospectives, etc.
• Help Product Owners refine, arrange, and optimize product backlogs
• Remove roadblocks that can hinder the progress of teams
• Tweak and adjust the team’s Agile practices to better facilitate software delivery, as needed

• Coordinate with release planning and deployment activities

• At least 5 years as a Scrum Master (or in a similar role)
• Lives and breathes the principles of servant leadership
  
• Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban
• Excellent verbal and written communication skills
• Agile Scrum Master Certification (we strongly prefer this)

Team Summary

The North America Digital Implementations team provides content services and implementations support to the overall NA Implementations group for products and services such as DPS Mobile, Visa Campaign Solutions, Visa In-app Provisioning for SDK & API, and other digital initiatives and offerings.

Key Responsibilities

• Lead the strategy and operations for the Content Services and Implementations Support processes of NA Digital Implementations.
• Cultivate relationship with other Visa teams such as Product, Technology and Client Readiness and work effectively with them to bring a holistic solution to our clients’ needs.
• Develop and implement business strategies and plans for the team in alignment to the project objectives and business goals.
• Partner closely with the team members to develop and enhance business processes.
• Manage/balance team schedule and capacity to support Implementations.
• Lead, coach, and develop each team member and provide them with guidance and feedback.
• Collaborate and coordinate with other implementers and key stakeholders to ensure alignment and integration of all related project activities.
• Prepare and maintain project tracking and team status reports.
• Assume appropriate decision-making authorities to ensure flawless execution of project and team objectives.
• Serve as the overflow for VCS campaign build/Ops projects.
• Provide flexibility for management coverage of a team that works on different time zones.
• Embody the Visa Leadership Principles.

Essential Skills

• People Management
• Project Management
• Technical Aptitude
• Strong Analytical skills
• Strategic thinking
• Strong decision-making skills
• Excellent communication skills
• Conflict Management

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Assignment: Night Shift

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation, and dissemination of complex data sets. The candidate will process and reconcile  accounts and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Support the Finance and Accounting related activities and operational matters with financial impacts, including periodic reporting, cash funding, business updates, invoice processing, ad hoc reporting, cash management, etc.
• Work collaboratively and develop strong relationships within the Business Unit, with operational executives, and with managers.
• Research and resolve premium, claims, and cash discrepancies between Program Administrators and/or Arch policy issuance systems and Arch Accounting System
• Reconcile financial results on a periodic basis (monthly and quarterly) for both P&L and Balance Sheet in order to validate the accuracy of financially reported results.
• Collaborates with other departments to ensure all transactions have been properly recorded.
• Perform financial analysis, general ledger account reconciliations, and generate key reports.
• Utilize information from third parties and Business Units to report financial results and create and record technical journal entries needed to support the accounting for the business units.
• Assist in the preparation of the annual Statutory reports.
• Provide assistance, reconciliations and other support as required for internal and external auditors.
• Assist with special projects and ad hoc reporting as required by the department or other business units.

The role is responsible for coordinating with project stakeholders to ensure that the scope, schedule, budget, and resources are aligned with contractual requirements and service-level agreements. The role is also responsible for developing strategies to mitigate, avoid, transfer, or accept risks based on assessments using internal software, as well as preparing and communicating risk reports to stakeholders. The role will be reporting to the Project Controls Manager in Manila.

Duties & Responsibilities: 

• Coordinate with the project manager to ensure that all procedures are in place to meet contractual requirements.
• Assist in the development and assessment of the reasonableness of the proposed schedule durations, cost loading, activity coding, and work breakdown structure (WBS).
• Support the development and detailed review of critical path method (CPM) schedules (medium-to-large).
• Assist in the identification and analysis of project schedule variances and recommend associated corrective action.
• Review contractor schedules (Baseline and progress updates) in Primavera P6 using CPM, provide comments, prepare associated reports and recommendations per contract requirements, and produce scheduling management reports.
• Review schedule status, update master program schedules, and provide management with input on contractor and subcontract performance.
• Monitor Key Performance Indicators (KPIs), such as earned value, cost and schedule performance, estimate to completion, and project end dates.
• Perform schedule recovery and impact; produce schedule impact analysis for modifications and produce schedule fragnet for inclusion in change order documentation.
• Perform time impact/claims analysis and prepare reports and recommendations during project execution.
• Analyze contractor critical path method (CPM) schedules for delays, inefficiencies providing dispositions due to site conditions, inefficiencies, and delays.
• Participate in and at times lead project planning and scheduling review meetings.
• Proactively identify potential risks and evaluate the likelihood and impact using quantitative and qualitative methods (Monte Carlo Simulation, OPRA, or other Risk Management Software)
• Address critical and unique issues with the guidance of the Team Lead for timely resolution of escalated issues.
• Perform complex tasks in compliance with service level agreements, processes, policies, procedures, and SOX & internal controls.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Provide guidance and technical expertise to junior members of the team in completing projects and performing (sub-process) activities.

• Reviews sales contracts, establish parameters, quotes and negotiate prices.
• Develops market segments action plan, account management and its execution. 
• Participates in the tradeshows and conventions organized by Accor.
• Attends coordination meetings with the different departments in the Hotel for groups and VIP arrivals.

Leads and co-ordinates the day-to-day operations of the NCR team(s) that supports the New Claim Review calls. Actively motivate, develop, coach and engage team members to drive results and create a high performing team while showing genuine care in managing an environment of safety and wellbeing. Hold team members accountable for performance against key metrics, including achievement of financial and efficiency outcomes, and manages underperformance. Sets clear objectives and targets for the team, articulates clear link to the strategy to provide meaning and purpose to tasks. Analyse relevant agent data and reports to identify trends to continuously drive an improvement in the business results of team members and department. Delivery of agent coaching based on needs identified through analysis of agent data, audits and agent feedback. To resolve queries, manage and solve roadblocks, including reporting IT Issues and keeping the Stakeholders and Management Informed. To complete administrative tasks such as- workload distribution, attendance, leave regularization, schedule adherence, communication with team, One on One and any training or coaching required. Collaborate with the Suncorp Home Claims Partnering team to relentlessly deliver exceptional customer service to deliver against Home Claims Strategy. Lead and develop a diverse workforce, drive an inclusive culture, foster a team environment where people are accountable for safety and wellbeing. Build a resilient, highly engaged/agile team, with a culture of simplicity, innovation and continuous improvement. Adhere to Suncorp Group policies including but not limited to, delegated authority level to mitigate risk and compliance. Monitor team performance and display a clear level of understanding of all performance reporting. Drives results to achieve service, efficiency, and timeframes SLAs within Home Claims teams. Monitors, tracks and reports on own performance and progress. Actively seeks feedback and coaching on own performance and takes responsibility for self-development.

As a member of the Avaloq development team, you will be part of a group of highly skilled, motivated and dynamic people that are responsible for a central part of the Avaloq Banking Suite. You will design, implement, maintain and test innovative software solutions to meet the client's needs. You will be working as a Mid or Senior Level Developer in an environment where formal and on-the-job training is a priority, and you will learn a lot.

The Avaloq Banking Suite is one of the largest PL/SQL applications in the world. It is safe to say that your co-workers are among, if not the most knowledgeable Oracle specialists in the world. Development takes place in our integrated development environment - a customized Eclipse platform, which is tightly integrated with a build automation and delivery system, allowing a standardized and automated process to be followed.

Your key tasks

• Develop and implement new features based on internal and external requirements
• Understand the Avaloq Core Banking Platform and the corresponding business areas
• Perform maintenance work such as: root cause analysis, bug fixing, code optimizations
• Provide technical assistance for customers or business analysts. Closely collaborate with the Product Owner, Scrum Master and other Software Engineer
• Develop and maintain automated tests

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  
 

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers