The position is responsible for handling all benefits pertaining to the Unit Owners of the Raffles Residences Makati. The OBM ensures proper liaising of Owner booking requests to the respective VIP Concierges of the different Raffles/Fairmont. The primary focus of this role is to ensure that all benefits are enjoyed by the Owners and residential operations exceed service standards in all unit owner and partner contact areas and will act as a strong liaison between Raffles and the Unit Owners. 

The Owner Benefits Manager also assists the Director of Residences and Owner Services Manager in overseeing residential operations at Raffles Residences. The role oversees operational areas such as the Condominium Corporation (CC) policy administration, residential common area soft services, engineering & maintenance, security & human resources.  

Primary Responsibilities  

ASSIST DIRECTOR OF RESIDENCES IN OVERSEEING RESIDENTIAL OPERATIONS AT THE RAFFLES RESIDENCES. THIS INCLUDES STRENGTHENING POSITIVE RELATIONS WITH THE UNIT OWNERS AND OTHER STAKEHOLDERS, MINIMIZE COMPLAINTS AND ATTEND TO THEIR NEEDS ON A TIMELY MANNER 

• Act as a Supervisor to the Concierge and Bell teams 

• Clearly demonstrate to owners and colleagues a commitment to service excellence through the effective implementation of high management standards at all times. 

• Maintain a consistent focus on improving the overall flow of residential operations, seeking ways to maximize and improve the operation through productivity management 

• Ensure that SOPs have been thoroughly understood and actioned by the Owner Services Team 

• Strengthen positive relations with the unit owners/ residents by taking action to attend their needs, follows through on their requests, inquiries, concerns and complaints in a timely manner (ensure technical and maintenance related issues are properly coordinated and addressed to owner's satisfaction) 

• Ensure complete visibility of Raffles Residence leaders and colleague relations with the owners under the rental program during their stay  

• Reinforce cocktail party for owners/ residents 

ENSURE TO INCREASE BRAND AWARENESS  

• Increase Reciprocal Use Program enrollments annually (applicable to owners under the Rental Program) 

• Ensure to touch base will all owners who enrolled in the Reciprocal Use Program and attend to their requests/needs on a timely manner 

• Ensure to get feedback from owners to gauge their interest in the program and to ensure repeat business as well as gain new businesses from other Unit Owners 

• Encourage all owners to book and stay at FRHI properties and other Accor hotels when travelling abroad to experience the exclusive privileges and benefits.

• Work closely and maintain good relationships with VIP Concierge to ensure preferential rates and other privileges are extended to the unit owners. 

PROVIDE ASSISTANCE TO THE DIRECTOR OF RESIDENCES TO ENSURE CONDOMINIUM CORPORATION’S ANNUAL BUDGET IS MAINTAINED AND ACHIEVED THROUGH 100% COLLECTION OF ASSESSMENT FEES, UTILITIES AND OTHER INCIDENTAL CHARGES 

• Work closely with the Director of Raffles Residences and finance department to ensure that monthly financial reporting is on time and accurate. 

• Assist in ensuring timely collection of assessments and all other charges and strict execution of penalties and interest due to late payment 

• Ensure operational expenses are aligned with the Condo Corp budget through power/ energy savings programs and productivity management such as proper monitoring of supplies requisition and proper forecasting of schedule depending on needs and occupancy  

• Encourage the team to take individual ownership of all the areas in order to avoid frequent repairs or maintenance and excessive power consumption 

• Consistently promotes hotel facilities and services so Unit Owners will avail of them 

STRENGTHEN RELATIONSHIPS WITH COLLEAGUES 

• Assist the Director of Residences/Owner Services Manager in facilitating daily briefings and monthly departmental meetings. 

• Assist in ensuring EES target score is achieved by the Department 

• Maintain an open door policy, frequently communicate, provides clear performance expectations and regular feedback 

• In consultation with the Director of Residences/Owner Services Manager, oversee the performance of the owner services team, common area housekeeping service and engineering department. This includes preparing and conducting the annual review for Raffles colleagues. 

• Lead by example, build trust and motivate colleagues to continuously deliver outstanding service and works together as a team 

• Ensure right tools are available for colleagues to perform their jobs effectively 

Business Development Manager

• Graduate of any Business Course with 2-3 years work experience in Sales Department.
• Responsible in developing network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
• Prepare Financial Projections and Sales Targets and present this to the management.
• Liaising with colleagues to develop sales and marketing strategies.
• Prepare sales presentations and participate in Sales Meetings.
• Any other duties related to business development.

• Performance Bonus
• 13th Month Pay
• Paid Vacation/Sick Leave

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We are currently looking for a Sales Operations Manager who is dynamic, data-driven, and results-oriented to join our team. Your main responsibility will be to optimize our sales processes and work closely with the Sales Performance Manager to drive sales. Furthermore, you will identify opportunities through data analysis to improve overall sales performance.

Responsibilities:

• Collaborate with sales teams to streamline processes and improve sales productivity.
• Analyze sales data to provide insights and recommendations for performance improvement.
• Use data to drive team performance and identify individual opportunities
• Manage and optimize CRM systems to support sales and reporting needs.
• Work closely with cross-functional teams to align sales objectives with broader company objectives.
• Develop and maintain sales performance metrics and KPIs.
• Conduct regular sales forecasting and analysis to support strategic planning.
• Schedule and manage sales training programs to enhance team skills and effectiveness.
• Assess and improve sales technology stack to support sales automation and efficiency.
• Provide regular reports and updates to leadership on sales operations performance.

Key Accountabilities:

1. Manage the Headcount monthly reports for accurate inventory forecasting.
2. Perform yearly and quarterly projections to ensure inventory levels meet business demands.
3. Plan capacity for new hires (NH) and terminations to optimize asset utilization.
4. Supervise the entire order lifecycle from quotation to delivery, ensuring compliance with organizational standards and customer satisfaction.
5. Design and implement robust data management and reporting strategies to enhance decision-making and performance tracking.
6. Develop and refine DaaS-related processes and policies, driving continuous improvement and adherence to best practices and compliance standards.

Key duties:

1. Handle quotation requests, AR submissions, PR creation, and the subsequent follow-up on these items.
2. Coordinate delivery schedules, ensuring timely receipt and distribution of IT assets.
3. Regularly update and maintain a comprehensive database of all IT assets, conducting data verification and correction as needed.
4. Generate regular reports on DaaS operations, maintaining high standards of data quality and sanity.
5. Analyse reports to identify trends and actionable insights for inventory and order management.
6. Execute the disposal of IT assets, coordinate insurance claims, and manage the logistics of asset returns and replacements.
7. Facilitate remote asset repairs, coordinating with technical teams and service providers.
8. Assist operational leads in ensuring SLA compliance and effective resource allocation.

Key Accountabilities:

1. Conduct regular analysis of key ITSM performance metrics to track and report on team and service performance.
2. Identify trends and anomalies in ticket data to inform improvements in service delivery.
3. Analyse patterns in incidents and service requests to identify common challenges.
4. Recommend automation or process enhancements to streamline operations and improve response times.
5. Monitor ticket volumes and resolution times to identify areas requiring attention or improvement.
6. Produce regular reports on SLA performance and service availability to inform management and stakeholders.
7. Collaborate with operational leads to ensure that the team adheres to SLA compliance metrics.
8. Develop strategies to maintain or exceed SLA standards across all service areas.
9. Create and maintain dashboards for real-time monitoring of IT services, providing actionable insights to IT management and operational leads.

Key duties:

1. Prepare detailed reports and presentations for IT leadership, highlighting performance metrics, achievements, and areas for improvement.
2. Continuously seek opportunities to improve ITSM processes and practices
3. Work closely with the IT support teams, operational leads, and other departments to facilitate effective service management practices
4. Actively share knowledge and best practices with team members to foster professional growth within the unit
5. Conduct periodic audits of ITSM reports and dashboards to ensure accuracy and reliability of information.
6. Implement quality assurance standards for reporting and analytics functions
7. From time to time, may be required to work extended hours to achieve immediate business driven results

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SOURCING AND RECRUITMENT LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Lead a team responsible for the execution of sourcing and hiring quality talent on time.

• Design, build and establish results-oriented sourcing activities both virtual and in-person to drive applications from qualified candidates at the right time for the hiring requirements of the company

• Manage the overall sourcing strategies including governance of productivity, data tracking, results monitoring, reporting, analysis, and insights encompassing assigned scope

• Provide direction and guidance to the team, ensuring that target applications and hires are met based on committed sourcing plan and budget

• Collaborate with internal and external partners such as operations, HR/admin and vendors on project and initiatives related to delivering on hiring needs

• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements and solutions for the company’s recruitment strategies

• Implement process improvement through root-cause analysis to improve operational efficiency and hiring capabilities for hiring programs within the company

• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tool

• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting

• Promote the company’s image to candidates and external service providers and ensures that the company is represented in the most accurate and appropriate way to all candidates

• Drives the highest standards of ethical behavior for all staff involved in the recruiting process

• Perform Ad-Hoc tasks and duties related to the role that may arise due to business need

• Prior experience on a Senior Manager or Director level position

• 3+ years of experience managing the overall Recruitment/Sourcing process ideally for a BPO or similar company

• Solid experience in social media, research and market analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

As Senior Business Controller focusing on our AMS team, you will contribute on following tasks: 

• Act as financial business partner for AMS Europe management team (located in Europe).
• Financial controlling of the AMS Europe service to European clients including budget/forecast, month end closings, analysis of deviations, actions.
• Set up and maintain monthly financial reporting including:
  • Development of Revenue and Gross Profit,
  • Spending controlling with focus on external costs and internal FTEs,
  • Monthly capacity reporting and controlling,
  • Business KPI reporting (e.g. number of solved software defects).
• Set up and maintain of standards relating to financial forecasting in SAP BI. Prepare deviation analysis between forecast and budget.
• Support in ad-hoc analysis and requests.

• Passenger Operations Financials
• Monthly Financial Analysis on PAX
• Forecasting and Monthly discussion with Ops on financial results
• Works with transport Ops and marketing on weekly targets
• Adhoc Analysis
• Process Improvements
• Budget

• Bachelors’ degree in Financial Management or any related course
• 4 years of solid experience in the same position
• In depth knowledge in Budget Control, Forecasting, Variant Analysis

• Excellent analytical skills
• Expertise in MS Excel (creating spreadsheets and using advanced formulas)
• Proven work experience as a Financial Planning and Analysis or similar role
• Demonstrable strategic thinking skills
• Confidentiality in handling sensitive financial information
• Ability to present financial data using detailed reports and charts

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY

We do our best work by being CURIOUS

We grow by remaining DYNAMIC

Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Salesforce Developer's role is to work with business partners to realize the full capability of the CRM. You'll be responsible for designing and developing customizations, extensions, configurations, and integrations.

The Salesforce Developer will oversee design, development, testing, and change management. Drive highly visible Salesforce initiatives across the organization, including building applications on the Force.com platform and supporting integrations with Salesforce.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Assist with the planning of application changes, development, and installation of upgrades and new releases.

Create end-user training materials(trail mixes) based on role and function, and monitor compliance with training processes.

Integrate multiple systems with Salesforce, including internal proprietary and third-party applications.

Lead customer-driven solutions utilizing technical solid design skills and strong working relationships with internal groups.

Guide users in formulating requirements, advise on alternatives, and the implications of new or revised processing analysis.

Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform

Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products

Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality

Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction.

YOU HAVE…

Have hands-on experience with Salesforce Lightning

Have experience designing APIs and integration

Have worked within an Agile development team

3+ years of experience in the administration and development of Salesforce’s Sales Cloud Functionality

Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas, modification of standard objects and fields, and creation of custom objects and fields

Experience in migrating data and customizations across Salesforce environments

Strong attention to detail and the ability to multi-task and prioritize tasks

Excellent troubleshooting skills

Excellent interpersonal and communication skills, excellent organizational and time management skills.

Apex and Visualforce development, design, configuration, testing, and deployment of Salesforce.com solutions

• Philhealth Coverage
• Social Security System (SSS)
• PAGIBIG
• HMO on day one
• 13th month pay
• Paid incentive leaves
• PTO
• Sick leave

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities. 

As the Product Manager for Angkas Customer App, you will play a pivotal role in shaping and enhancing the user experience for our mobile application. You will lead cross-functional teams to deliver features and improvements that align with our business objectives, always keeping the customer at the forefront. This role requires a unique blend of strategic thinking, technical acumen, and a passion for creating user-centric solutions.

• Develop a deep understanding of the needs, preferences, and pain points of Angkas Customers
• Champion a customer-first approach in all product decisions and ensure that user feedback is incorporated into the product roadmap.
• Utilize data analytics, user feedback, and market research to drive informed decision-making processes.
• Establish key performance indicators (KPIs) and regularly analyze product performance, iterating on features to optimize user engagement and satisfaction.
• Work closely with design, engineering, marketing, and operations teams to ensure a unified product vision and seamless execution.
• Foster a collaborative environment that encourages open communication and knowledge sharing across departments.
• Develop and maintain a product roadmap that aligns with business goals and enhances the overall customer experience.
• Prioritize features based on their potential impact on user satisfaction and business value.

• Bachelors of any 4-year course. Preferably Information Technology, Management Engineering, Marketing but not required 
• Minimum of 4 years of SOLID Product Management Experience 
• Familiarity with the transportation or on-demand services industry is advantageous.
• Mobile App Development Knowledge
• UI/UX Understanding
• Data Analysis and Interpretation
• Knowledge of how mobile apps interact with backend servers through APIs

*This position is for all candidates located ONLY in the Philippines*

Start Date: ASAP

Required language: English.

We seek a skilled Remote Project Manager to oversee and coordinate all aspects of our new venture. This role involves working closely with our in-house teams, including Sales Account Managers, Operations Managers, and Marketing Managers, to ensure the successful setup and ongoing management of our operations. The Project Manager will be pivotal in tracking progress, identifying challenges, and ensuring milestones are met within set timeframes.

Responsibilities:

Project Planning and Execution

• Coordinate with the Internal team to align project timelines, milestones, and resources needed

Tracking and Reporting

• Monitor Project progress, ensuring adherence to timelines and budgets
• Provide Regular updates to the VP of Strategic Business Development and other stakeholders

Team Coordination

• Facilitate communication and collaboration among in-house teams
• Address operational, staffing and marketing aspects of the project

Problem Solving

• Identifying potential issues and proactively developing contingency plans
• Implement solutions to address challenges and maintain project momentum

Quality Assurance

• Ensure all project deliverables meet quality standards and client expectations

Stakeholder Management

• Engage with key stakeholders to gather feedback and incorporate in into project strategy

• Preferred but not required Bachelor’s degree in Business Management, Project Management, or related field.
• Proven experience in project management, preferably in a remote or virtual staff setting.
• Strong understanding of the healthcare industry, particularly in relation to medical service providers.
• Excellent communication skills in English.
• Proficient in project management software and tools.
• Willing to work on Pacific Standard Time (8:00 AM – 5:00 PM California Time.
• Own a Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

At BreederDAO, we are seeking a talented and experienced Senior Game Server Engineer to join our team. As a Senior Game Server Engineer, you will be responsible for developing, maintaining, and optimizing game server systems for our innovative projects in the metaverse. You will work closely with the game development team to ensure seamless integration of server-side functionality and provide technical leadership in building high-performance and scalable game server architecture.

Responsibilities

• Design, develop, and deploy high-performance game server systems
• Collaborate with game developers to define and implement server-side game features and systems
• Optimize game server performance and scalability
• Ensure the security and stability of game server systems
• Troubleshoot and resolve server-side issues and bugs
• Maintain and improve deployment processes and tools for game server infrastructure
• Stay up-to-date with emerging technologies and industry trends in game server development
• Provide technical guidance and mentorship to junior engineers
• Other duties as assigned

• 5+ years of professional experience in game server development
• Proficient in Unreal Engine stacks and Unreal Engine server deployment
• Strong proficiency in one or more programming languages for backend development (e.g., C++, Python, Java)
• Deep understanding of network protocols, multiplayer architecture, and game server frameworks
• Experience in designing and implementing scalable and highly available game server systems
• Experience with cloud-based platforms and services (e.g., AWS, Google Cloud)
• Knowledge of database technologies and server-side persistence
• Excellent problem-solving and debugging skills
• Strong communication and collaboration abilities
• Bachelor's degree in Computer Science or related field (or equivalent work experience)

• HMO
• Work From Home
• Tokens
• Leave Credits
• Training & Development

1. 3-5 year-experience in selling various Japanese ingredients and food products to

restaurants, Hotels and other institutions.

2. With strong communication skills and public relations abilities.

3. Can manage and maintain existing accounts and ability to expand customer base

by designing and aggressively implementing strategic sales plans to maintain the

company’s strong presence in the market.

4. Monitor the performance of the sales team.

5. Build and promote strong, long-lasting customer relationships by constantly

communicating with them and occasional visitations to understand their needs.

6. Identify and set sales goals, prepare sales reports and forecasts.

7. Motivate and train sales team.

8. Willing to work flexible hours occasionally.

9. Has a passion for cooking good taste for food and can cook and demonstrate

how to cook dishes in our you tube studio

10. Willing to work from Monday to Saturday, excluding holidays.

Preferably Marketing Graduate with 3-5 years experience in Sales

• Training & Development

• Train and supervise staff regarding handling of customers.

• Ensure all food safety procedures are strictly adhered to according to sanitary conditions.

• Work closely with management to meet revenue objectives by developing overall marketing

strategy.

• Implement appropriate strategies to improve sales.

• Ensure safety and cleanliness of the grocerant.

• Follow company policies and procedures regarding the handling of cash, property, products and

equipment.

• Audit inventory levels to ensure product availability and order products as necessary.

• Coordinate with HR Manager regarding erring employees for proper sanctions on violations of

company policies, resolve employee disputes.

• Manage and oversee the entire restaurant operation.

• Ensure customer satisfaction and deliver superior customer service.

• Respond efficiently to customer questions and complaints.

• Organize and supervise shifts.

• Manage and lead staff.

• Evaluate performance of each staff and provide Management with appropriate feedback.

1. Graduate of Hotel and Restaurant Management.

2. 2-year experience in a Japanese Restaurant as Manager. With Japanese food background and

has a good taste in food.

This role serves as a partner to the Director of Finance within the Hotel - providing objective evaluations, process improvement solutions , effective communication, and guidance in recommending effective internal control standards and adhering to compliance regulations.

Primary responsibilities:

• To undertake operational audit and financial audit to ensure the company meets its financial, operational and compliance objectives
• Report on control deficiencies to management and making recommendations to mitigate risks
• Challenging current processes across the company and identify opportunities for refinement
• Engaging remediation of identified issued through follow-up
• Communicating with a variety of stakeholders across the company on audit findings, recommendations and the like
• To supervise daily operations of income audit, credit and receivable and cost control sections

The Senior Performance Marketing Specialist will play a crucial role in managing overall performance marketing strategy for demand generation in order to drive conversions in the customer funnel at optimal costs per acquisition.

What you’ll be doing:

• Develop and oversee overall performance marketing strategy for existing and new verticals
• Create and manage social media advertising and paid listings on third party websites and media partners such as, but not limited to, Google Ads, Meta, Youtube, Instagram, and Tiktok
• Ensure top organic search ranking positions (SEO & SEM)
• Manage performance marketing analytics with the help of analytics tools such as Google Analytics to track and measure all marketing campaigns
• Conduct regular conversion rate optimisation and execute A/B tests, user testing to improve conversion rates across the brands’ digital channels and assets
• Effectively communicate analyses by developing reports or visualization dashboards (demand funnel, budgeting, campaign impact, awareness, events, and strategic KPIs)
• Work with creative and marketing teams to test strategies and improve on ad performance

• Bachelor’s Degree preferably in Marketing, Business Administration, Advertising
• At least 3 years experience in Performance Marketing profession
• Well-versed in Performance Marketing, Google Analytics, Meda Ads, SEO, SEM, Paid Search, Affiliate Marketing, Social Media

The Key Accountabilities are, but not limited to:

• Manage completion within deadlines for all monthly financial statements & reporting functions in accordance with Group processes and policies. Group reporting packages include Actuals, CSR, Tax Packs, CCE, CBCR and etc)
• Ensure compliance with all Group Policies and statutory financial controls including external/internal audit and FMC requirements.
• Manage external audit, corporate taxes, GST, Witholding Taxes, statistical surveys and other statutory reporting matters, including liaison with relevant external parties.
• Build and manage relationship with agencies and other SSC teams.
• Provide advisory support and guidance for any accounting & taxes matters to agencies and other SSC teams.
• Support collaboration within Groupe and agencies which include agencies integration, legal entities reduction, Post Monthend & Balance Sheet Review and etc.
• Assist management on continuous improvement projects as appropriate that may arise on an ad-hoc basis.

PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.

The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.

Content Design and Development:

• Coordinate with the Content team to design course materials as per training/event requirements.
• Develop modules and course material based on the designs.
• Create and adapt curriculum for a variety of audiences and learning delivery methods.
• Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
• Modify programs as and when required.
• Ensure available contents meets the process standards.

Coordination:

• Manage and coordinate training enrolments.
• Design, prepare and order educational aids and materials as and when required.
• Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
• Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
• Gather feedback from trainers and trainees after each educational session.

Delivery:

• Deliver New Hire Training.
• Deliver Refresher Training.
• Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.

Evaluation:

• During recruitment completes L&D rounds as per the process.
• Analyse training feedback (L1, L2, L3) and create reports.

• A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
• With advance level discourse and comprehension – Written and Verbal
• Basic Excel skills , vlook up, h lookup and Power point presentation
• Classroom management

• Statutory Benefits
• Annual Leave
• HMO upon first day of employment
• Fun, diverse, inclusive and collaborative work environment
• A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.

The Paid Media Manager will be responsible for implementing and executing Paid Social campaigns in line with the agreed strategy to maintain, develop, and exceed client performance targets The successful candidate will provide day-to-day implementation, optimization, and upload of client campaigns through direct input and supervising junior staff.

Implementation/Execution

• Develop and implement Paid Social campaigns in line with the agreed strategy to maintain, develop, and exceed client performance targets.
• Provide day-to-day implementation, performance optimization, and upload of client campaigns through direct input and supervising junior staff.
• Budget pacing & management: Ensuring campaigns are within budget and forecasting future spend.
• Providing data-driven insights based on campaign performance data and research, and creating recommendations for developing current and future digital strategies

Vendor Management

• Liaise with vendors and third party representatives to maintain and develop relationships and build knowledge of new features and betas.
• Stays up-to-date with practices and standards in the digital marketing industry

Analytics

• Ensures flawless campaign execution and effectiveness by establishing key indicators to measure success.
• Interpret performance reports to provide actionable insights, analysis and recommendations to meet campaign objectives.

SME

• Coach and develop junior staff, supervising their projects and day-to-day activities.

Client interface

• Provide accurate client communication that details performance and return on investment via regular campaign reporting and analysis.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SENIOR DIRECTOR FOR OPERATIONS to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Overseeing operational processes and developing strategies for improved efficiency of BPO operations
• Attending meetings with other managers and senior management to align company objectives and performance
• Tracking, analyzing, and reporting performance data on key departmental initiatives
• Leading negotiations, budgeting, purchasing, and putting efficient workflows in place
• Partnering with business leaders, staff, and value creation teams to drive operating performance and strategic initiatives
• Coach and mentor Operations Directors and Client Services Directors
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Ensure that the company runs with legality and conformity to established regulations
• Manage an operations department of 1200+ FTE

• At least 2 years of experience as Director in the BPO Industry - from any department: Operations, Training and Quality, Transitions, Support
• Amenable to work ONSITE in Makati on night shift
• Must have handled US Healthcare Insurance accounts at least as a manager
• Must have handled at least 10 different clients as a Director

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced OFFICE / ADMINISTRATIVE MANAGER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the tasks of the Admin & Facilities, and Finance staff.           
• Creates an office budget and ensures that budget provision is followed.           
• Acts as the Financial Controller who tracks and endorses expenditures for payments.           
• Monitors all types of office requests and procurement requirements.           
• Ensures that all statutory and government requirements are submitted and completed in a timely manner.           
• Organizes the schedule for maintenance and other cleaning schedules the company requires to keep the office clean and safe and ensure its appliances are in good working condition.           
• Reports office progress to senior management and working with them to improve office operations and procedures.      
• Coaches team members for improvement and development.           
• Ensures all day-to-day tasks assigned are completed correctly in a timely manner.       

• At least 2 years of experience as site or office admin, preferably within the BPO industry
• Excellent English communication skills

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Setting up, implementing and managing the local quality management system as well as monitorung its efficiency and effectiveness. Efficiencey and effectivenes are to be understood in terms of conformance with internal and external requirements. Responsible for implementeing SGS Group Quality Management requirements to the local laboratory (-ies). The role requires in depth knowledge of ISO 17025 and its implementation in food testing laboratories.

Company Profile:

Our client is more than an Esports organization, they are a brand. A lifestyle brand that focuses on gaming and Esports along with fashion, social media management, talent agency, event organizing, and other services in the digital era.

They help brands engage global audiences through their network of talent, influencers, and Esports teams through their strategic partnership to help bring exposure and a great ROI through a wide range of activities through both online and offline activities.

The company aim to be a platform between brands for millennials and Gen Z. Collectively, they have over 30+ million followers across social media platforms and have helped brands grow their position in this new digital era.

This is a wonderful opportunity to be part of a growing company that has impactful marketing solutions, shaping compelling brand narratives, and creating valuable intellectual property.

Overall purpose and responsibilities of the role

The Senior Account Manager will lead the planning and execution of strategies for digital marketing and advertising sales growth with brands and agencies. The primary focus is on selling the company's services and advocating for influencers to prospective clients.

Duties & Responsibilities:

• Responsible for planning, managing, and executing strategies in growing digital marketing/advertising sales with brands and agencies.
• Consult global brands and their media agencies on media planning, budget allocation and optimization of each marketing channel. Use data/reports to make presentations and recommendations to clients.
• Forge relationships with key decision-makers with brands and advocate advertising offerings.
• Understanding how to input advertising rates, key performance indexes, and any other sales-related functions.
• Ensure timely and detailed analytical reporting of the key campaign outcome.
• Coordinate with cross-functional teams to execute projects such as onsite, graphics, performance marketing and category teams

Skills & Qualifications:

• With a business degree or another similar course
• Proven with a minimum of 5 years of end-to-end sales experience in the Digital Advertising, Multimedia Marketing and other media networks and advertising companies.
• With Media and Production Sales experience is an advantage
• Knowledge in Brand Management and Media Marketing is required.
• Excellent negotiation and communication skills.
• Ability to deliver projects and answer inquiries on time.
• Ability to work with multiple stakeholders and collaborate with all levels of management internally and externally to strengthen partnerships.
• Strong networks with direct clients and digital agencies are required.
• Business acumen with a problem-solving attitude.

Summary

As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function and model exceptional service and leadership skills among your team.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead and manage the Outlet team in all aspects of the department and ensure service standards are followed.
• Address guest concerns and react quickly and professionally.
• Train supervisors and colleagues as needed.
• Balance operational, administrative, and colleagues' needs.
• Conduct regularly scheduled departmental meetings.
• Work closely with the culinary and stewarding teams to ensure all banquet and meeting requirements are in place.
• Manage the outlet budget.
• Follow company policies, procedures, and service standards.
• Follow all safety and sanitation policies when handling food and beverages.
• Other duties as assigned by the F&B department management.

As a Senior Back End Developer, with Power BI reporting experience, you will be extending the data model to support new features required by the business. You will be operating and maintaining the existing data warehouse solution based on MS SQL Server and will be implementing new functionalities, providing design and user documentation. In addition to this, you will also be developing new Power BI reports (PoC - proof of concept level) for the organization or enhancing existing ones with data from the data warehouse solution.

Your key tasks 

• Take ownership and responsibility for your area of expertise
• Design and implement database components using T-SQL (MSSQL)
• Design and implement MSSQL SSIS components/packages
• Setup a database test environment including deployment packages, and database security and testing strategies (test cases, unit tests etc.)
• Document new and existing database solution(s)
• Perform daily operations tasks incl. end user support of the CFBM MSSQL database
• Maintain source code in the BitBucket repositories
• Design and develop Power BI reports (PoC)