A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Responsibilities:

• Responsible for the preparation and timely submission of management reports including reviews and analysis.
• Extensive knowledge of Billing in a shared service setting, Accounts Receivable process and Payroll preferably within BPO setting
• Reviews, prepares, and posts journal vouchers related to payroll, AR and collections and ensures related party transactions are reconciled.
• Oversee client’s account reconciliation, revenue, cost allocations and monthly accruals.
• Comprehensive knowledge of regulatory reports and compliance with BIR and DOLE.

• Maintains payroll information by designing process, procedures and systems, directing the collection of data, calculation of statutory deductions.
• Maintaining payroll information data entry, collate and review payroll inputs and review calculation
• Assist with handling employee queries regarding payroll and other related matters
• Preparing reports that include summaries of earnings, tax deductions, leaves and non-taxable wages (payroll register).
• Contributes to team effort by accomplishing related results as needed, especially those that relates to audit and closing of books.
• Assist with other duties as required.

The Senior Talent Consultant provides strategic talent sourcing solutions to Cielo’s sourcing teams and hiring teams in client organizations. They collaborate closely with senior leadership and HR teams to understand business objectives and hiring plans, and they design comprehensive talent attraction strategies. Their expertise lies in leveraging industry insights and best practices to create a competitive advantage in acquiring the right talent to support growth and success. They will also play a critical role in the growth and adoption of the various digital accelerator tools across the APAC region.

Work Location: Mandaluyong City, NCR
Work Arrangement: Remote
Work Schedule: 2nd Shift
Specific requirements: Leading training and rolling out new sourcing tools and technologies

Duties and Responsibilities:

• Championing the implementation and training of innovative sourcing technologies for current and new client prospects across the APAC region
• Partnering with business development to host product demonstrations on innovative sourcing technologies, assisting to secure new business
• Collaborating with senior leadership and HR teams to understand the client’s workforce needs and developing strategic talent attraction plans aligned with those business objectives.
• Collaborates with recruiters and hiring leaders to oversee recruitment processes, including job profiling, candidate sourcing, assessment, and selection, while ensuring a positive candidate experience throughout.
• Promoting the employer brand to attract top talent, showcasing the organization as an employer of choice on the market.
• Conducting in-depth market research to understand talent trends, industry benchmarks and best practices, providing valuable insight to recruiters, sourcers and hiring teams to improve recruitment strategies.
• Building and maintaining a pipeline of potential candidates for critical and high-demand positions, ensuring a continuous supply of qualified talent.
• Screening candidates via effective interview and selection methods, including competency-based questions and assessment tools.
• Championing diversity and inclusion efforts by promoting inclusive hiring practices and ensuring diverse candidate slates.
• Utilizing data analytics and sourcing metrics to evaluate the effectiveness of talent attraction strategies and make data-driven decisions for process improvement.
• Managing relationships with external recruitment agencies, job boards, and other vendors, as well as liaising with hiring managers and other stakeholders to ensure smooth sourcing operations.
• Ensuring compliance with relevant labour laws, industry regulations and data privacy regulations throughout own and team recruitment processes.
• Representing the client’s organization at networking events, job fairs, and industry conferences to expand the talent network and promote the employer brand.
• Staying updated with emerging trends, technologies, and best practices in talent attraction to continually enhance sourcing solutions.
• Acting as a Subject Matter Expert (SME) and supporting the Delivery Lead with daily coaching and direction to the team they are a part of, including leading team huddles to ensure information is shared appropriately.
• Acting as the first line of escalation to ensure appropriate levels of sourcing leadership are informed and involved in the solutioning.
• Assisting the Delivery Lead in onboarding and training new team members.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

We are seeking an exceptional Open Source Project & Community Manager (Kubernetes Focus) to join our Open Source Program Office (OSPO) team. As a key member of our team, you will be responsible for managing internal open source development teams, fostering relationships with external open source communities, and driving strategic initiatives around Kubernetes and related technologies.

Responsibilities:

• Project Management: Lead and coordinate internal open source development teams, ensuring alignment with company goals and open source community standards.
• Community Engagement: Manage the interaction between internal teams and external open source communities, fostering collaboration and contribution.
• Strategic Planning: Develop and implement strategies for effective participation in open source projects and communities, with a focus on Kubernetes and related technologies.
• Community Management: Directly manage smaller strategic open source communities, nurturing growth and fostering a positive environment.
• Metrics and Reporting: Track and report on key performance indicators related to open source engagement and project progress.
• Conflict Resolution: Mediate and resolve conflicts between internal teams and external community members when necessary.
• Outreach: Represent the company at open source events, conferences, and online forums to build relationships and promote the company’s open source initiatives.
• Compliance: Ensure all open source contributions and usage comply with relevant licenses and company policies.
• Strategy Development: Work with the OSPO leadership to develop per community/project strategies.
• Relationship Building: Develop relationships within these communities/projects to help us succeed in our strategic goals.

Salary: P70,000 – P90,000 (Monthly Package)

Shift: Monday – Friday 9am – 6pm Eastern Daylight Time

What are we looking for?

Skills Required:

• At least 5 years of proven experience with WordPress and content management.
• Familiarity with the Keap CRM or other similar CRM tools for email creation.
• Experience with image creation and basic video editing.
• Familiarity with social media platforms and strategies.
• Experience with analytics tools and performance tracking.

What will you do?

• Content Posting and Management: Daily Article Posting - Upload and manage articles on the client website using WordPress. Ensure all posts are formatted correctly, tagged appropriately, and published on schedule.
• Email and Online Content Creation: HTML Email Creation - Create and format emails in HTML using the "Keap" tool, ensuring visually appealing and engaging content. Design and incorporate images to enhance content.
• Video Editing and Production: Assist in creating and editing video content for various platforms, contributing to the overall content strategy.
• Weekly Newswire Preparation: Create the newsletter to be reviewed and approved by The Wise Marketer management and manage its distribution.
• Weekly Newsletter Support: Support the creation of our weekly Newsletter, which is distributed every end of working week. Collect relevant content, draft the newsletter, and ensure timely delivery.
• Social Media Management: Plan and schedule social media posts across various platforms to ensure consistent and engaging content delivery.
• Analytics and Reporting: Analyze website and social media performance metrics to measure the effectiveness of content and campaigns. Prepare regular reports on key metrics and provide insights and recommendations for improvement.
• Content Optimization: Implement SEO best practices to ensure all content is optimized for search engines, improving visibility and organic traffic.
• LearnDash Administration: Administer the LearnDash – learning management system tool for the Loyalty Academy conferences and training programs, ensuring smooth operation and user support.
• Sales Process Management: Enquiry Response: Respond to website enquiries with follow-up information and manage prospects through the sales process.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
•  Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

For a quarter century, Our Client has guided and served Loyalty Marketers and Loyalty Practitioners with the information, tools, resources, research, and insights they need to perform at a high level.  They are the most widely read source of news, insights, and research on all topics related to data-driven, customer-centric marketing. Deliver timely and unbiased perspectives to a global audience of marketing professionals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Wrist Shared Service Center is looking for a Senior Operations Manager who will bring extensive management expertise to ensure the efficient operations of different functions in the Operations function. As a Senior Operations Manager, we require a strategic thinker with excellent leadership skills, a deep understanding of supply chain management, and a proven track record of optimizing operational processes.

What you'll be doing:

• Lead and oversee the operations function, ensuring smooth and efficient operations.
• Develop and implement strategic initiatives to enhance operational efficiency and effectiveness.
• Participate in cross-functional meetings to analyze and review information from different operation support functions and collaborate to develop action plans to resolve issues and drive continuous improvement.
• Understand and develop initiatives that are reasonable and optimize the company resources to drive cost effectiveness.  
• Manage and evaluate operational reports and ensure service level agreements are achieved and necessary improvements implemented.
• Foster a culture of continuous improvement, innovation, and excellence in service delivery.
• Collaborate with the different stakeholders on different projects, migrations, and transitions.
• Build and lead a high-performance operations team providing guidance, coaching and support.
• Foster a collaborative and inclusive work environment promoting teamwork and accountability.
• Implement and maintain quality control measures to ensure the delivery of top-notch products and services to maritime clients.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Stay abreast of relevant industry regulations and ensure compliance with local and international standards.

What we're looking for:

• Bachelor's degree graduate, preferably in Business, Supply Chain Management or any related field.
• Master’s degree is a plus
• At least 8-10 years of similar experience
• Strong understanding of supply chain principles and logistics.
• Experience in project management and automations
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive process improvements and operational excellence.
• Familiarity with relevant industry standards.
• Ability to make decisions under pressure and manage multiple tasks simultaneously.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: Hybrid

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The Senior Talent Consultant provides strategic talent sourcing solutions to Cielo’s sourcing teams and hiring teams in client organizations. They collaborate closely with senior leadership and HR teams to understand business objectives and hiring plans, and they design comprehensive talent attraction strategies. Their expertise lies in leveraging industry insights and best practices to create a competitive advantage in acquiring the right talent to support growth and success.

• Work Location: Manila, PH
• Work Arrangement: Hybrid set-up, at least once a week.
• Work Schedule: M-F / Night shift.
• Specific requirements: Healthcare recruitment background and US Market experience

Duties and Responsibilities:

• Collaborating with senior leadership and HR teams to understand the client’s workforce needs and developing strategic talent attraction plans aligned with those business objectives.
• Collaborates with recruiters and hiring leaders to oversee recruitment processes, including job profiling, candidate sourcing, assessment, and selection, while ensuring a positive candidate experience throughout.
• Promoting the employer brand to attract top talent, showcasing the organization as an employer of choice on the market.
• Conducting in-depth market research to understand talent trends, industry benchmarks and best practices, providing valuable insight to recruiters, sourcers and hiring teams to improve recruitment strategies.
• Building and maintaining a pipeline of potential candidates for critical and high-demand positions, ensuring a continuous supply of qualified talent.
• Screening candidates via effective interview and selection methods, including competency-based questions and assessment tools.
• Championing diversity and inclusion efforts by promoting inclusive hiring practices and ensuring diverse candidate slates.
• Utilizing data analytics and sourcing metrics to evaluate the effectiveness of talent attraction strategies and make data-driven decisions for process improvement.
• Managing relationships with external recruitment agencies, job boards, and other vendors, as well as liaising with hiring managers and other stakeholders to ensure smooth sourcing operations.
• Ensuring compliance with relevant labour laws, industry regulations and data privacy regulations throughout own and team recruitment processes.
• Representing the client’s organization at networking events, job fairs, and industry conferences to expand the talent network and promote the employer brand.
• Staying updated with emerging trends, technologies, and best practices in talent attraction to continually enhance sourcing solutions.
• Acting as a Subject Matter Expert (SME) and supporting the Delivery Lead with daily coaching and direction to the team they are a part of, including leading team huddles to ensure information is shared appropriately.
• Acting as the first line of escalation to ensure appropriate levels of sourcing leadership are informed and involved in the solutioning.
• Assisting the Delivery Lead in onboarding and training new team members.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Work Location/Setup: Remote anywhere in the Philippines

Language Requirement: English

Work Hours: M-F 10AM-7PM/11AM-8PM  (following local time)

Client Sector: Advanced Manufacturing

We are excited to offer an exceptional opportunity for a Campaign Manager to join our Recruitment Marketing team. You'll be supporting a new high-profile global client in advanced manufacturing, and from the outset and will have a significant impact on shaping this partnership's future.

As a Campaign Manager, you will be responsible for conceptualizing, strategizing, and activating recruitment marketing campaigns

You’ll be working alongside our global Campaign Management team and dedicated Brand team as well as account delivery team. Our collaborative environment ensures mutual support and shared success.

Role and Responsibilities:

• Researching, developing, and activating Business as Usual (BAU) media, Brand and Early Talent Campaigns
• Scheduling and optimizing media placements
• Managing campaign and BAU budgets
• Tracking, measuring, and optimizing campaigns with a focus on ROI
• Developing and maintaining media supplier relationships
• Delivering regular campaign reports and commentary

THE MAIN AREAS OF RESPONSIBILITY

• Contribute to market research, including identify market potential and find potential leads, reach out new potential clients via cold calling, email, LinkedIn communication;
• Build and maintain long term relationships with new and existing customers through daily contact, making presentations, frequent visits;
• Prepare commercial offers and ensure contracts to achieve assigned sales goals;
• Attend exhibitions/meetings abroad to represent Trucell and Ripple Networks and its products with solutions;
• Collaborate with technical support department and product specialists to address customer requirements.

About you

• You pride yourself and gain great satisfaction in providing amazing customer service, and care about the support you give to staff.
• You have excellent communication skills, and stakeholder management.
• You have the desire to bring innovation to the solution process, thinking creatively and critically to ensure the best possible outcomes.
• You take your commitments seriously and don’t let others down. You always follow through on your responsibilities.
• You are resilient and a self-starter. You are motivated to get things done.
• You are knowledgeable, while still being curious to learn and adapt quickly.
• You love working in a small, collaborative team that enjoys having fun and supporting each other.

As the Indirect Sales Support Team Manager, you will play an important role in our growth. You will lead and inspire our Indirect Sales Support team, with the goal of growing our business tenfold over the next five years through strategic retail partnerships. Use your eCommerce expertise to optimize content and create long-term processes, ensuring that our products are properly set up and maintained. Your experience managing remote teams will be critical to our success. Join us and make a significant impact at Balsam Brands!

What you'll be doing:

Product Setup and Content Optimization

1. Oversees the setup and maintenance of new products on all platforms based on seasonal New Product Introductions (NPIs) or assortment expansion strategies.
2. Updates product content seasonally for SEO optimizations.
3. Gathers product details and assets, including photos and copy, to ensure comprehensive and optimized listings.

Monitoring and Reporting

1. Monitors order flows (Order Flow Monitoring):
   • Ensures orders are processed and shipped as planned for all retail partners, Amazon, Walmart, Target, Nordstrom, Nordstrom Rack, Pottery Barn, etc.
   • Collaborates with the operations team to address any delays or issues.
2. Monitors sales (Sales Monitoring):
   • Tracks sales performance by Retail Partner and Brand against projections.
   • Investigates and addresses any sales exceptions or discrepancies.
   • Performs partner site audits to ensure product listings are accurate and up to date.
3. Ensures product compliance and monitors accounts (Product Compliance / Account Monitoring):
   • Monitors account health and submits tickets to resolve issues.
4. Conducts In-Season and Post-Season Analysis:
   • Conducts sales performance reviews during and after sales seasons.
5. Monitors Inventory and Pricing Management:
   • Monitors inventory availability and updates retailer allocations based on sales performance.
   • Update pricing across retail partnerships.

Accounting Reconciliation

1. Collects and organizes reconciliation forms from partners into Excel sheets for accounting purposes.

Team Management

1. Leads and manages the Indirect Sales Support Team (2-3 direct reports).
2. Develops training templates and assists in building sustainable business processes for the team.
3. Provides regular updates on task completion, current projects, upcoming tasks, and backlog.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s Degree in any field.

• Minimum of five (5) to 10 years of relevant experience in eCommerce, particularly in setting up products on retail/marketplace websites.

• Must have expertise in content optimization to boost conversion rates.

• Must have strong organizational and team management skills.

• Must have the ability to develop and implement efficient business processes.

• Must have the ability to perform in-season and post-season sales analysis.

• Must have strong analytical and problem-solving abilities.

• Must have excellent communication and interpersonal skills.

• Must be proficient in Microsoft Excel and other relevant software tools.

• Must have familiarity and experience with marketplace tools like Helium 10, Jungle Scout, etc.

• Must have the ability to quickly learn and train the team on new tools as needed.

• Must have attention to detail and a proactive approach to task management.

Location: The Indirect Sales Support Team Manager position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Who You'll Work With

Do you want to edit videos for top creators and companies?

Folks like:

• Sahil Bloom
• Ali Abdaal
• Dyrdek Machine
• Arlan Hamilton
• Brex
• and more

Apply once. If you've already applied, we'll be reviewing your application! We have multiple video editor jobs. Pick the one that’s most relevant to you. Then, we’ll match you with a client based on your skills.

Who We're Looking For

You're an experienced Senior Video Editor. You possess a wealth of experience in video editing and post-production, with a demonstrated proficiency in creating dynamic visuals through motion graphics and animations. Your creativity, technical skills, and attention to detail set you apart as a leader in the field.

You demonstrate exceptional proficiency in motion graphics and animations. Armed with expertise in industry-standard software such as Adobe After Effects, you excel in creating captivating visual effects, animations, and motion graphics that enhance video content and engage audiences effectively.

You excel as a collaborative communicator. Whether collaborating with clients, directors, or fellow team members, you exhibit outstanding communication skills and interpersonal finesse. Your ability to interpret creative briefs and translate concepts into compelling visual narratives contributes to the success of every project.

You are a strategic thinker who thrives on delivering creative solutions and exceeding client expectations. Possessing a keen eye for visual storytelling and a commitment to continuous improvement, you play a pivotal role in elevating the quality and impact of our video content across all platforms.

What You’ll Do

• Lead video editing and post-production efforts, with a focus on creating dynamic visuals through motion graphics and animations.
• Utilize industry-standard software such as Adobe After Effects to design and execute engaging visual effects, animations, and motion graphics for video projects.
• Collaborate closely with clients, directors, and fellow team members to understand project requirements and deliver creative solutions that align with client objectives and brand guidelines.
• Edit and assemble raw footage into polished video content, incorporating motion graphics, animations, and other visual elements to enhance storytelling and audience engagement.
• Stay abreast of industry trends and best practices in motion graphics and animation, incorporating new techniques and technologies to continually enhance the quality and creativity of our video content.
• Provide mentorship and guidance to junior team members, fostering their growth and development in video editing and motion graphics.

What You’ll Bring

• A minimum of 5 years of experience in video editing and post-production, with a focus on motion graphics and animations.
• Bachelor's degree in Multimedia Arts, Digital Media Arts, Film and Video Production, or a relevant field is a plus.
• Expertise in industry-standard software such as Adobe After Effects, Adobe Premiere Pro, and Adobe Creative Suite.
• Strong portfolio showcasing a diverse range of video editing, motion graphics, and animation projects across various platforms and industries.
• Excellent communication and collaboration skills, with the ability to translate creative concepts into compelling visual narratives.
• Detail-oriented approach and strong organizational skills, with the ability to manage multiple projects and deadlines effectively.

What You’ll Get

• You'll work with a team of creative professionals who are passionate about creating great Long-form content.
• You'll receive a competitive salary, benefits, and time off.
• You'll get to work remotely from wherever you want! (As long as it has reliable WiFi and a comfortable place for you to work)
• You'll be challenged with a diverse array of projects, providing a dynamic and rewarding work environment.

About Landed

Landed is where top creative talent can find work with US companies as a valued creative team member. Our mission is to connect the world's best creative talent with growth opportunities and financial stability. We provide a competitive salary, benefits, and more. Ready to land your next job? Apply now!

Salary: P70,000 – P100,000 (Monthly Package)

Shift: 9am – 6pm Eastern Daylight Time (Tuesday and Saturday – Work from Home; Wednesday, Thursday, Friday – Work Onsite)

What are we looking for?

Skills Required:

• At least 5 years of experience on a similar role
• Experience in using Nice InContact and Five9 software
• Experience in using MS Power BI for metrics and data analysis
• Experience working with vendors for hardware and/or software support
• Must have experience in planning, designing, and implementation of telephony platforms

What will you do?

• Plan, design, implement, and support complex multi-vendor Telephony Platforms
• Act as a technical expert in the Contact Center/Workforce Management platforms, clearly communicating the capabilities and limitations of the system.
• Develop, test, and implement Contact Center applications and technology through projects and initiatives.
• Demonstrated ability to analyze issues and identify root cause to resolve issues.
• Understanding desktop concepts/technology for client support of voice technologies.
• Demonstrates logical problem-solving skills with the ability to prioritize and multi-task with accountability and follow-through.
• Manages trouble tickets to identify trends and details of a reported problem and assists with customer and vendor interaction for resolution of problems found.
• Develop and maintain telecommunications documentation, including but not limited to, project status reports, inventory files, backup and other workload schedules, process, and procedure instructions – both technical and client, etc.
• Relevant experience in administering, defining, designing, deploying, and supporting telecommunications systems including Call Center application support and other telephony protocols.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is the #1 selling furniture brand in North America. Spend millions of dollars on local, regional and national advertising that drives traffic and generates opportunities for our associates to meet their income and professional development goals. They are an equal opportunity employer and offer competitive bonus, benefit and commission packages for qualified applicants.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Our core values:

- Highly enthusiastic. We’re curious about how the world works, care a lot about our work, and are excited to take on new projects.

- Empowers others. We’re here to help our teammates be their best selves and help nurture their growth.

- Wins. We’re tenacious in our ability to get something done and be a force of nature.

- Proactive and with a growth mindset. We’re interested in the continuous improvement of both ourselves and of our team’s processes.

- Creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.

About the role:

Role: Account Manager

Work Schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time

Type of Contract: Independent Contractor

Salary: up to Php 45,000 per month depending on skills and experience

About the Job:

We're looking for a motivated and communication-savvy Account Manager to join our team. You'll become a trusted advisor for our US-based clients, fostering strong partnerships, driving results, and creating vibrant client communities.

Duties and Responsibilities:

• Be the Client Hero: As the primary point of contact for assigned US clients, you'll manage daily interactions, exceed expectations, and go the extra mile to ensure their satisfaction.
• Build Client Communities: Foster a sense of connection among our US clients by organizing events, creating communication channels, and offering networking opportunities to encourage collaboration.
• Drive Client Success: Partner with clients to define goals, tackle challenges, and provide ongoing support to optimize their results.
• Grow Happy Clients: Identify upselling and cross-selling opportunities while prioritizing long-term value and client growth.
• Deliver Projects Smoothly: Assist team members with project management for US clients, ensuring timely and successful completion.
• Make Data-Driven Decisions: Help generate client reports and analyze data to track progress, identify trends, and gather valuable Net Promoter Score (NPS) feedback to inform future strategies.
• Expand Our Network: Leverage strong client relationships to identify and secure referrals, fostering our business growth.
• Develop Your Leadership Skills: Participate in leadership development programs to hone your skills and prepare for future advancement within the company.

• Experience: at least 2-3 years of proven experience in account management, or related roles.
• Tech-Savvy: Proficient in the Google Workspace, video conferencing platforms, Notion, HubSpot and other CRM and project management tools
• Remote Ready: You're a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
• Organized Chaos Tamer: You thrive in fast-paced environments, can juggle multiple tasks, and never break a sweat. Ability to work independently and manage your own schedule effectively.
• Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism.
• Exceptional Communication: Your written and verbal communication skills are top-notch, ensuring that clarity and professionalism are your signature.
• Solver: Strong problem-solving and conflict-resolution abilities.

Nice to have:

• Background in leadership development, training, or coaching to provide additional support and guidance to clients, further solidifying your role as a trusted advisor

• Career growth
• 100% remote work
• Unlimited PTOs (after probationary period)
• HMO (after probationary period)

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

As a SEO Manager, you will play a pivotal role in coordinating SEO efforts carried out by a team of Technical SEO Specialists. You will work closely with the Director of SEO to develop and implement effective SEO strategies, ensuring adherence to industry-leading standards and a commitment to quality. Your role will involve prioritizing tasks, evaluating completed work, and serving as a key point of escalation for Specialist team members.

Duties and Responsibilities:

• Collaborate with the Director of SEO to develop and implement SEO strategies.
• Actively participate in weekly SEO Meetings, contributing to problem-solving and team strengthening efforts.
• Conduct weekly Same Page meetings with Technical SEO Specialists to ensure alignment and progress.
• Serve as the first point of escalation for Technical SEO Specialists.
• Conduct comprehensive 'Find-and-fix' SEO audits on client websites using industry-leading SEO software and best practices.
• Review and address strategy-based SEO issues raised by Account Managers or clients.
• Collaborate with other SEO departments (Content, Local, Link Building) to achieve client and company objectives.
• Utilize data to inform and influence SEO strategies.
• Coordinate with other digital marketing departments (PPC, Social, D&D) to meet business objectives.
• Stay updated on SEO and integrated marketing trends.

• Analytical and perceptive individual with strong communication skills and the ability to collaborate effectively with diverse teams.
• Current knowledge of SEO practices and techniques is essential.
• Proven experience as an SEO Manager, SEM Manager, or similar role.
• Deep understanding of relevant and current SEO best practices.
• Knowledge of HTML/CSS is a plus.
• Experience with SEO reporting platforms such as Rank Ranger, Ahrefs, SEMRush, Agency Analytics, etc.
• Familiarity with relevant tools (e.g., Conductor, Screaming Frog, MOZ, Ahrefs, GSC) and web analytics tools (e.g., Google Analytics, WebTrends).
• Excellent communication skills and dependability.
• Strong organizational and leadership skills.
• Analytical mindset with numerical aptitude.
• Bachelor's degree in Marketing, Business, or related field.
• Technology Requirements: Own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10 Mbps.
• Open to working Pacific Standard time, this means a graveyard shift for the Philippines.

Your Responsibilities  

As our Business Manager – Operations, you will be responsible for providing day–to–day support to our Chief Operating Officer (COO), a member of the executive team, based in Zurich, Switzerland. As her right–hand, you will support her in a variety of tasks, from administrative to strategic. Your ability to communicate, think critically, and manage projects will be key to your success. Among others, you will: 

• Monitor and report on the Operations division’s budget, initiatives and activities. 
• Act as the Operations Management Team’s secretary, document discussions, follow up on decisions and action items, and support the members as needed. 
• Create content for internal and external audiences, from analyst to the board level. Synthesize complex processes and situations into meaningful strategic and visual content. 
• Improve processes and identify areas of improvement across the organization to drive efficiency and effectiveness in planning, reporting and communication with the team and internal stakeholders. 
• Organize and execute team activities, provide ad-hoc administrative support, including expense management, travel, training and meeting arrangements, note-taking, and events planning and coordination 
• Own policies, processes, and internal tools together with the Executive Assistants/Administrative Assistants across different divisions