A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Student Success Advisor, you are responsible for managing programs and cohorts at a university, providing support and servant leadership to our students. This job description highlights the key responsibilities and expectations of the role, showcasing the support and servant leadership exhibited by the current employee in this position.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Program and Cohort Management:
• Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved.
• Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions.
• Conduct class observations to ensure quality instruction and provide valuable feedback to instructors.
• Student Outreach:
• Engage in proactive student outreach to establish connections and build rapport with students.
• Maintain regular contact with students, fostering first-mile connections through at least monthly calls or texts to cohorts.
• Provide ongoing support and guidance to students, addressing any questions, concerns, or challenges they may face.
• Support and Feedback:
• Serve as the primary point of contact for students, addressing their needs and providing timely and effective support.
• Actively listen to student feedback, acknowledging their concerns and providing appropriate resolutions.
• Collaborate with relevant departments to address feedback that requires attention and improvement.
• Connection with At-Risk Students:
• Monitor the progress of at-risk students and intervene as necessary to support their success.
• Regularly review progress reports and academic performance to identify students who may need additional assistance.
• Implement targeted interventions to ensure at-risk students receive the necessary support and resources.
• Attendance and Grade Tracking:
• Manage attendance tracking systems, ensuring accurate and up-to-date records are maintained.
• Monitor student grades and academic progress, identifying any patterns or issues that may require intervention.
• Collaborate with instructors and relevant stakeholders to address attendance or grading concerns.
• Student Escalations:
• Handle student escalations promptly and effectively, ensuring timely resolution and maintaining high levels of student satisfaction.
• Collaborate with internal teams to address escalated issues, advocating for students' needs and providing appropriate resolutions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Strong interpersonal and communication skills, with the ability to build relationships and connect with students effectively.
• Ability to provide empathetic support and servant leadership to students.
• Proven ability to manage programs and cohorts, ensuring their success and satisfaction.
• Excellent organizational and problem-solving skills.
• Ability to handle student escalations with professionalism and a customer-centric approach.
• Experience with student outreach, intervention strategies, and academic support.
• Proficiency in using technology platforms for attendance tracking and student communication

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

As a Senior Front-End Developer, you will lead the development of robust, high-performance, and visually appealing web applications. You will work with cross-functional teams to define, design, and ship new features while ensuring the technical feasibility of UI/UX designs. You should understand the entire web development process (design, development, and deployment), focusing on front-end technologies. You will mentor junior developers and guide best practices.

Key Responsibilities:

• Develop and maintain web applications focusing on performance, scalability, and usability.
• Collaborate with designers, product managers, and back-end developers to deliver high-quality features.
• Build reusable code and libraries for future use.
• Optimize applications for maximum speed and scalability.
• Ensure the technical feasibility of UI/UX designs.
• Implement responsive design and cross-browser compatibility.
• Lead code reviews, providing feedback on front-end architecture, quality, and efficiency.
• Stay updated with emerging technologies and industry trends to improve processes.
• Mentor and coach junior developers, promoting best coding practices.
• Troubleshoot and resolve front-end issues promptly.

• Required Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5+ years of front-end development experience, with 2+ years of experience in React Native and Expo.
• Proficiency in JavaScript and TypeScript.
• Extensive experience building cross-platform mobile apps using Expo Managed Workflow.
• Strong understanding of React Native core libraries and third-party integration via Expo SDK.
• Experience with mobile performance optimization, debugging, and troubleshooting in Expo-based apps.
• Strong familiarity with version control systems (Git), and CI/CD processes.
• Experience integrating RESTful APIs into mobile applications.
• Knowledge of responsive design principles and mobile-first development.
• Experience with unit testing, end-to-end testing, and frameworks like Jest or Detox.

Preferred Skills:

• Experience with native modules and Expo's Bare Workflow for handling complex native functionality.
• Familiarity with Expo Build for creating production-ready Android and iOS binaries.
• Knowledge of push notifications using Expo’s Notification API.
• Understanding of cloud services like AWS, Google Cloud, or Azure.
• Experience with Agile methodologies and project management tools (e.g., Jira, Trello).
• Knowledge of app store deployment (iOS App Store and Google Play Store)
• With solid expertise in mobile-responsive web development

As a Senior Designer for Workplace Interiors, you will lead a talented team in creating outstanding design solutions. Your proficiency in space planning, graphic sensibility, and material knowledge will be crucial as you manage multiple projects and client pitches while supporting teams across various geographies. You will ensure high-quality outcomes through effective communication and collaboration.

Key Responsibilities:

• Team Management: Manage a team of designers, providing direction and support throughout the design process while encouraging creative thinking and collaboration.
• Design Development : Utilize your expertise in layout design and zoning to develop efficient and innovative workplace solutions that enhance functionality and aesthetics. Creating mood boards, color palettes, and providing direction and comments for 3D renders while coordinating with the 3D team.
• Coordination & Collaboration : Handle design pitches and projects, ensuring timely delivery and adherence to budgets and quality standards. Support and collaborate with teams across different geographies, ensuring seamless communication.
• Creative Problem Solving and Trend Analysis : Tackle challenging design-centric pitches and projects with a proactive, solution-oriented approach, delivering innovative outcomes . Stay updated on industry trends, emerging materials, and best practices to inform design decisions and enhance team knowledge.

Qualifications:

• Master's / Bachelor’s degree in Interior Design, Architecture, or equivalent.
• Total 8+ years of experience and in that 5+ years of experience in office interior design, with experience in team management.
• Strong graphical skills, with proficiency in design software (e.g., AutoCAD, SketchUp, Adobe Creative Suite).
• Excellent understanding of color theory, material selection, and space planning principles.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with clients and team members.
• Ability to work collaboratively with different teams, fostering a supportive work environment and quality design outcomes.

Pls. visit our website www.spacematrix.com

We are looking for an experienced Social Media Manager with skills in website design to join our client's team. The ideal candidate will have a passion for creating engaging visual content for digital platforms and managing website design.

• Weekly Pay
• Work from home opportunities
• Easy Hiring Process
• Negotiable salary depending on the experience

Brokers' BackOffice is a Sydney based outsourcing firm specialised in handling loans processing for mortgage brokers operating in Australia. We are currently seeking an experienced loan processor to join our dynamic team.

The ideal candidate should have a strong background in mortgage processing, having worked alongside brokers and possess end-to-end expertise in handling loan applications.

Key responsibilities

• Policy Analysis: Thoroughly understand and stay updated on various lenders' policies and criteria to accurately assess loan applications.
• Pricing Requests: Conduct pricing requests and comparisons to ensure clients receive competitive loan offers.
• Borrowing Power Assessment: Evaluate clients' financial situations to determine their borrowing capacity and provide detailed borrowing power assessments.
• Scenario Discussions: Engage in discussions with lender BDMs to present and discuss various loan scenarios, seeking the best outcomes for clients.
• Document Verification: Verify all relevant documents provided by clients, including identification, payslips, and bank statements.
• Income Determination: Assess clients' income based on payslips and tax returns to ensure accurate loan assessments.
• Application Lodgement: Prepare and lodge loan applications with lenders, ensuring all necessary information and documentation is included.
• Client Interaction: Communicate with mortgage brokers and clients to gather necessary financial information and clarify any discrepancies.
• Facilitating the loan process up to settlement, including communication with solicitors, lenders, clients, and other related parties
• Post-settlement tasks such as pricing and rate reviews
• Handling complex and/or urgent requests
• Admin tasks like email monitoring, chasing lenders for updates on applications and communicating with various lenders

• Proven experience in loan processing within the Australian mortgage industry.
• Proficiency in end-to-end loan processing tasks.
• Demonstrate impeccable written and verbal communication skills in liaising with brokers, lenders, and internal stakeholders.
• Ability to work independently with minimal supervision.
• Goal-oriented mindset with a drive for career advancement.
• Leverage your background in processing loan applications through various systems and CRMs (Mercury, FLEX, Quickli, ApplyOnline, Broker Engine, etc.).

Qualifications:

• Minimum of 3 years of proven experience in Australian Mortgage Loan Processing.
• Exceptional English communication skills (verbal and written).
• Strong analytical, organisational, and interpersonal skills.
• Unwavering commitment to professional excellence.
• Uphold a standard of excellence in every aspect of your work.

• Career Advancement: Elevate your career with a clear path for progression and continuous upskilling. Our commitment to ongoing training and development ensures you stay at the forefront of the financial industry.
• Work-Life Integration: Benefit from a flexible working schedule aligned with Australian Business Hours, permanent weekends off, and generous paid Australian holidays to strike a harmonious work-life balance.

How to Apply:

Interested candidates are invited to send their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to talent@vistaworkforce.com you may also share your resume via WhatsApp with : Aarti Shah- +91 93729 42969 / +61278135457

Please note: Our offices are located in both Manila and Cube. We are seeking candidates who are based in or willing to commute to either location. Please indicate your preferred office location when applying.

Join us and be part of our journey towards excellence!

Carousell is looking for an Accounting Associate Manager part of its corporate controllership team responsible for consolidation and intercompany transactions for the group.

About the Role

As an Accounting Associate Manager, you will be collaborating with the finance teams across the group. The successful candidate will bring to the team a solid background in handling consolidation, financial reporting and intercompany processes of the group. This is an independent contributor role, reporting to the Accounting Senior Manager. This role will be on contract basis for a period of 6-8 months 

Responsibilities: 

1. Manage group monthly consolidation process

2. Monthly recording of intercompany transactions for the group including raising intercompany invoices.

3. Maintain a month close calendar with timelines, Co-ordinate with local controllers on the close, and ensure stipulated deadlines are met.

4. Assists in preparation of monthly management reports and accompanying schedules, worksheets and narratives.

5. Review month balance sheet accounts and documentation of significant variances.

6. Assist with annual external audits. Complete requested materials. Assist in preparing assigned schedules for the annual and interim audit.

7. Document policies, procedures and workflow for assigned areas of responsibility.

We are seeking an experienced and data-driven Support Manager to lead our team of support agents. The ideal candidate will have exceptional people management skills and the ability to analyse support data, identify key drivers, and formulate strategic plans to reduce support volumes.

This role is highly focused on analytics, with a requirement to report key metrics and insights to the business on a weekly basis. We're looking for someone with an analytical mind who uses data to optimise processes and is familiar with building continuous improvement processes.

The successful candidate must have a minimum of 7 years management experience in a SaaS environment, and must be proficient in using the Intercom chat platform.

Key Responsibilities:

• Data Analysis & Reporting: Regularly analyse support data to identify patterns, root causes, and key drivers of customer inquiries. Develop reports outlining key metrics, including ticket volumes, response times, customer satisfaction, and resolution rates.
• Strategic Planning: Formulate and implement strategies to reduce ticket volumes, improve resolution times, and increase customer satisfaction, leveraging data-driven insights.
• Performance Metrics: Report weekly to the business on key performance indicators (KPIs), highlighting trends, actionable insights, and proposed initiatives to enhance the customer support function.
• Process Improvement: Continuously identify opportunities to improve support processes, workflows, and tools, with a focus on optimising efficiency and customer outcomes.
• Team Leadership: Manage and mentor a team of support agents, ensuring high levels of performance, engagement, and professional development. You will also be heavily involved in the ongoing global recruitment of support agents.
• Intercom Management: Oversee the configuration, optimisation, and use of Intercom as the primary chat platform, ensuring the team is fully equipped to manage and resolve customer inquiries efficiently.
• Collaboration: Work closely with cross-functional teams, including product, engineering, and customer success, to ensure seamless communication, escalation management and issue resolution.

Qualifications and Experience:

• Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role in a Saas environment.
• Exceptional people management skills, with a focus on developing high-performing teams.
• Experience in reporting and presenting to senior leadership, including the ability to formulate and communicate strategic recommendations based on data.
• A results-oriented mindset with the ability to balance customer satisfaction with operational efficiency.
• Proven track record in data analysis, including the ability to interpret support ticketing data and provide actionable insights.
• Strong experience with Intercom (preferred) or similar chat support systems.
• Excellent written and verbal communication skills.

This role offers a unique opportunity to lead a dynamic support team and have a direct impact on customer satisfaction and operational efficiency. If you are an analytical, results-driven leader with a passion for people management, we’d love to hear from you!

Responsibilities

The Data Manager is responsible for leading a team of data analysts, managing the end-to-end process of data extraction/collection to final output (e.g. Excel, Tableau etc). They will maintain procedures and controls around the data workstream to ensure maximum efficiency. They will utilize technology e.g. web forms, unstructured data extraction tools and other tools, liaise with clients to develop their product, and actively seek to become an SME in this area.

Tasks

• Manage and lead a team of data analysts
• Establish and enhance the data product offerings for clients in the areas of ESG, public equities, direct portfolio companies etc
• Create and maintain procedures and controls around the data workstream and end-to-end process to ensure maximum efficiency
• Further establish and lead the data team function within AOS, with the collaboration of the DevOps and Client Services where needed
• Manage and further enhance the end-to-end process of data collection/extraction to final delivery/output
• Seek to improve efficiency and processes where needed, utilising technology solutions to reduce manual process / human error
• Perform the development, maintenance, and internal testing of client dashboard (complex and non-complex)
• Support the product development team by implementing new features to the standardisation dashboard, as and when needed
• Transfer pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set
• Define, execute, and interpret SQL queries from IQEQ on premise database or data warehouse (e.g. Snowflake)
• Support Client Services and other stakeholders
• Collaborate with stakeholders to understand and troubleshoot dashboard issues and develop appropriate solutions
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process
• Lead/support/attend client meetings to understand detailed project requirements, understand business problems and provide recommendations
• Communicate project status updates and provide recommendations
• Follow Definition of Done and process around Azure DevOps
• Conduct demo and/or Cosmos admin training
• Provide buddy system with other developers

Key competencies for position and level

• Customer focus
• Communicate effectively
• Self-development
• Action oriented
• Organisational savvy
• Stakeholder management

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Leadership
• Teamwork
• Problem Solving
• Attention to detail
• Prioritisation
• Proactivity
• Creativity

Time Management

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for an experienced manager who is, a hard-working, dedicated team member to jump in and support our key client partnerships by supporting performance and management. 

In this role, you are responsible for maintaining and nurturing Boldr’s key Client relationships as well as supporting the development of Boldr’s Client Experience Managers through mentorship and empowerment. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for detail will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with Gold & Platinum-level Clients and internal stakeholders.
• Execute reviews of our operational performance with Client stakeholders and Boldr leadership when needed. 
• Work seamlessly with the Head of eCommerce to ensure service excellence and development amongst the eCommerce Strategic Business Unit partnerships.
• Communicate and resolve complex inquiries and concerns in an objective, valid, complete, and timely manner. 
• Help plan and review MSAs and SLAs created by the CX and contracts teams.
• Manage and support various levels of CX leadership and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with leadership to ensure documentation is constantly updated, and identification of process improvements are sourced with the Team Captains and their teams.

• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.

• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Supervise and develop Client Experience Managers through guidance, observation, and performance management activities. 
• Join the Client Experience Managers on calls with the Client, team huddles, or coaching sessions where needed to stay updated with all Client and team developments.
• Work closely with the Head of eCommerce to identify any challenges or opportunities amongst your partnerships or leadership.
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand team member career growth aspirations to enable matching Boldr’s needs with team member abilities.
• Act as the escalation point for the Client Experience Managers and your direct Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPIs and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 
• Act as a change agent, supporting the successful implementation of company-wide policies, procedures, and tools.

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations), collect feedback, and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement for all Clients, enterprise-wide

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction 
• Proactive and self-motivated
• Borderline obsessive, curious, keen to learn, grow and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self-aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• 2+ years of knowledge of BPO,  Staffing, Tech, or other Business Service Industries 
• 3+ years of people management experience
• 4+ years in a Client facing role
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 
• Use all Google Suite products.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses.

We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Tacloban Recruitment Manager, you will play a strategic role in Boldr’s recruitment process in Manila, Tacloban, and other provinces in the Philippines. You will take a proactive approach to sourcing and hiring the best candidates while planning, developing, and implementing an innovative talent acquisition strategy for our global company.

WHAT WILL FILL YOUR WORKDAY 

• Collaborate with business leaders to evaluate, research, and design a consistent recruitment procedure.
• Work closely with key stakeholders to understand hiring needs for each position, meeting competitive hiring goals and expectations.
• Develop sustainable talent acquisition and hiring plans and strategies.
• Lead, oversee, and supervise members of the Recruitment team in the Philippines.
• Cultivate strong relationships with external recruitment agency partners.
• Manage and maintain recruitment databases.
• Oversee all recruitment channels (referrals, headhunters, online channels) and research and recommend new sourcing methods.
• Plan and implement employee referral programs.
• Support and collaborate with recruiters to manage sourcing, interviewing, and employment processes.
• Identify bottlenecks in the recruiting process and implement procedures to enhance the candidate experience.
• Assess the effectiveness of recruitment plans through team communication.
• Act as the point of contact for all resourcing issues and matters.
• Develop, design, plan, and execute employer branding activities.
• Research and recommend new sources for the recruitment of active and passive candidates.
• Review employment applications and background check reports.

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, embodying our #beboldr ethos.
• Skilled at maintaining internal and external relationships.
• A staunch advocate for the confidentiality of restricted information.
• Confident in managing competing priorities.
• A strong team player, eager to share industry knowledge and best practices.
• Resourceful, creative, and tenacious.
• Structured and organized, with a keen eye for detail and a commitment to delivering consistently high-quality output.
• Proactive and self-motivated, always seeking ways to improve processes and enhance the applicant experience.
• To be considered you must live within driving distance of Leyte or be willing to move to Leyte.

You Will Stand Out if You Have:

• Experience as a Senior Recruitment Consultant, Recruitment Manager, Talent Acquisition Supervisor, or similar role.
• Hands-on recruitment experience in numerous locations across the Philippines.
• In-depth knowledge of recruitment practices, metrics, and guidelines.
• Advanced skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office.
• Proficiency in various sourcing techniques and platforms.
• An aptitude for identifying candidates who are not only technically qualified but also culturally aligned.
• Excellent analytical skills.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Act as a strategic advisor to our Clients and internal stakeholders by managing key points of contact and updating key challenges and opportunities.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building.
• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, GDrive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify  applications is also a plus.
• Know how  to use data to generate reports and assess the health and efficacy of a program, and how to take action to mitigate or improve.
• Maintain Client schedule (Weekly Updates, Monthly Business Reviews &, Quarterly Business.
• Reviews, Implementations) and collect feedback and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement.
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• 2+ years in a Client facing role.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 2+ years people management experience.

• Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for. 
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

ABOUT THE TEAM

Work closely with Customers, Business analysts, Scrum Master, Product Owner, and team members to understand business requirements and drive research analysis, and design, to deliver of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

WHAT YOU WILL BE DOING:

• Adhere to processes defined in the Project Management Plan

• Understand and clarify the requirements and design

• Creates technical specifications on case-by-case basis

• Prepare unit test plan and data as per the requirements and design

• Perform unit testing and document the results

• Provide test support in relevant stages

• Implement and adhere to secure coding guidelines and Conduct peer review of deliverables

• Escalate risks or issues to Scrum Master, Project Owner, and Development Manager as per project plan

• Coordinate with clients on requirements and information related to commitment work

• Implement permanent fix for defects or changes due to production-related issues.

• Provide weekend validation due to system updates.

• Exhibits effective problem-solving competence for various programming challenges.

• Can think logically and writes/analyzes source code independently.

• Manages Time Effectively.

• Resourceful and proactive in gathering information and sharing ideas

WHAT YOU BRING:

• Must have experience/skills/tools: Experience using Cobol, JCL, DB2 and IMS; 5+ years of experience in mainframe technologies

• Nice to have experience/skills/tools: Exposure to Banking and Financial domain, and Production Support experience

• Mostly working virtually but must be willing to report to the office if needed; Office location is at Ecoplaza Bldg, Magallanes, Makati

• Open to work on a Regular shift and flexible to accommodate late night meetings and overlap with Onshore team.

• College Undergraduates and Non-Bachelor Degree holders with relevant experience are welcome to apply

• Experience on the Tools like INSYNC, XPEDITER, DUMP-M and CONTROL-M.

• Knowledge of end-to-end systems development life cycles - Agile software development.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent verbal and written communication skills to technical and non-technical audiences

​WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Senior Application Developer is responsible for developing, documenting, and supporting standard and custom reports within the company’s systems for the clients. Industry standard tools will be used to develop reports. Interaction with the end user to establish report requirements will be necessary.

Tasks

• Perform the development, maintenance, internal testing of client dashboard (complex and non-complex).
• Develop demo dashboard, as and when needed.
• Support product development team by implementing new features to another standardization dashboard, as and when needed.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Define, execute, and interpret SQL queries. If needed, update data source query based on the client’s requirement.
• Review and create documentation for the dashboard.
• Support client, Client Services, and BAU Requests.
• Collaborate with Client Services to understand and troubleshoot dashboard issues and develop appropriate solutions.
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process
• Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
• Communicate project status updates and recommendations.
• Follow Definition of Done and process around Azure DevOps.
• Conduct demo and/or Cosmos admin training.
• Provide buddy system with other developer.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

As a Senior Salesforce B2B Backend Developer, you will translate client requirements into technical development, design schemas and integrate with content management solutions and search engines, unlocking the business value of new technologies.

Responsibilities

• Work on a complex Salesforce B2B Commerce project for our large international clients.
• Develop Digital Business experiences based on a foundation of Salesforce B2B Commerce 
• Collaborate with internal and external stakeholders on all website preparation and all site updates
• Assist with requirements definition, specifications, vendor selections, design, development, and timelines for key initiatives
• Assist with solution design based on product requirements
• Assist with code reviews and pull requests
• Diagnose and solve technical problems related to commerce implementation
• Define best practices to implement non-functional requirements like performance and scalability of the commerce solution.
• As Senior Developer, mentor and train junior development resources

Schedule: Monday-Friday (09:00 AM-06:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree or higher preferred.
• Experience with information security and risk management frameworks
• Familiarity with presenting to senior stakeholders. 
• Familiarity with the following: securing cloud services, DLP, firewalls, EDR, encryption, vulnerability management, SIEM. 
• Desirable: Holding or progressing towards industry certificates in the information security and risk management space (e.g., CISA, CISM, CRISC, ISO27001 Lead Implementor, ISO27001 Lead Auditor, PCI QSA/ISA). 

What will you do?

• Lead third-party risk assessments to ensure supplier compliance with security standards and regulations.
• Maintain and update technology and information security risk registers, documenting and treating identified risks.
• Support the development of risk management frameworks and procedures (e.g., ISO27001, NIST CSF).
• Collaborate with related functions (information security, legal, procurement) for consistent third-party evaluations.
• Develop, publish, and maintain information security policies and standards.
• Address audit deficiencies and organize risk treatment activities, reporting to senior management.
• Facilitate internal/external audits and compliance activities (e.g., PCI DSS, ISO27001) efficiently.
• Prepare reports on risk assessment findings, cyber security metrics, and best practice recommendations.
• Stay updated on legislative changes in third-party risk management and data security, communicating to the organization.
• Continuously review and seek improvement in third-party risk management and GRC activities.
• Perform other GRC-related tasks as requested.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Be a part of our client’s team—a leading Australian company with an impressive network of retail pharmacies both at home and around the globe, raking in billions in revenue. Proudly standing among Australia’s top pharmacy retailers, this dynamic organization operates more than 500 stores nationwide and employs a talented workforce of over 20,000 dedicated professionals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The organization is engaged in the recruitment and placement of manpower for overseas employment, primarily focused on construction projects in the oil and gas industry. It serves as the recruitment agent for a Construction International company based in Singapore, and exclusively supplies manpower to projects undertaken by the Corporation, a recognized EPC (Engineering, Procurement, and Construction) company headquartered in Yokohama, Japan.

The General Manager has overall responsibility and accountability for managing operations, ensuring the deployment of qualified Overseas Filipino Workers (OFWs) is fulfilled efficiently and effectively. They ensure compliance with relevant rules and regulations governing recruitment and mobilization of Filipino workers, as specified by the Department of Migrant Workers (DMW), while maintaining the organization’s financial stability.

The General Manager leads efforts to identify, evaluate, customize, and implement opportunities to drive business growth in the coming years. They also strengthen employee engagement and foster a dynamic work environment to ensure employees maintain high professional standards and loyalty to the organization.

Responsibilities:

• Manage compliance with Department of Migrant Workers (DMW) regulations.
• Oversee HR, accounting, and finance functions, including payroll and invoicing for OFWs and other deployed personnel.
• Ensure accurate financial reporting, variance analysis, and compliance with tax and statutory requirements.
• Coordinate with internal teams (HR, project department) to address recruitment, documentation, and overseas deployment issues.
• Plan future business opportunities, identify new business potential, and manage costs effectively.
• Maintain regular communication and manage relationships with key external stakeholders, attending important meetings as needed.
• Oversee the operations of the project HR department to optimize resources and efficiently mobilize approved staff.
• Develop strategies to improve manpower supply models, enhancing recruitment, deployment, and retention processes.
• Work with accounting, finance, and administration to ensure financial stability and compliance with corporate and regulatory requirements.
• Provide insights and recommendations on financial performance, business risks, and strategic initiatives.
• Investigate and pursue opportunities that could enhance business potential, operating capabilities, and financial status.
• Liaise with Corporate & Legal, DMW, BIR, and other relevant government agencies on regulatory matters affecting operations.
• Collaborate with various external and internal offices across departments (HR, construction, planning, health and safety, overseas administration) as needed to address relevant concerns.
• Foster a positive work environment through employee engagement, development, training, and teamwork.

Must-have Skills / Qualification:

• 10+ years of professional experience in a progressive company.
• 5+ years in a managerial position handling operations, HR, or finance.
• Familiarity with financial and accounting fundamentals (e.g., balance sheets, income statements, tax regulations).
• Must be able to problem-solve with common sense and work with diverse teams.
• knowledge of Department of Migrant Workers (DMW) regulations and proven ability to manage compliance.
• Experience overseeing HR, accounting, and finance operations, including payroll and invoicing for OFWs or similar deployed personnel.
• Strong background in financial reporting, variance analysis, and ensuring compliance with tax and statutory requirements.
• Proven ability to coordinate with internal teams, such as HR and project departments, to manage recruitment, documentation, and overseas deployment processes.
• Demonstrated expertise in strategic business planning, identifying new opportunities, and effectively managing costs to achieve business goals.

Location: Makati

Employment: Full-time Employment

Client Direct Hiring

Dayshift

We are looking to add account manager role to work with the MVNO clients post sales. This person needs to have the charisma of a sales personality that will allow them to build strong relationships within our accounts and with strong Account Management skills to work with each MVNO, to meet growth plans.

Mobile Wireless and SaaS experience would is a plus, but anyone with telecommunications experience could be trained.  

The role is fundamentally a growth driver & relationship builder that will help to drive growth, remove distraction barriers of growth and keep the strong relations with our MVNO customers.

1.               Weekly calls with the Clients /MVNO’s

a.               Set weekly performance goals.

b.               Identify growth opportunities.

c.               Identify Issues both large and small, that could be affecting growth. 

2.               Sim inventory, manage SIM inventory within each MVNO, to assure they have enough SIMs to meet growth demands.

3.               Monthly account reviews

a.               MVNO Internal monthly performance review

b.               Review Account plans, develop and enhance new account plans to resolve challenges and meet and or beat growth expectations.

This role will be aligned the AireSpring sales efforts but interact across all departments. Account Manager will be responsible for the management of AireSpring Wireless accounts. for business. It also involves identifying potential new business opportunities within the account. In this role, you will be responsible for working with clients to identify their needs and work out how the company can best meet those requirements. NO HUNTING NECESSARY!

Experience

Account managers are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within a sales and marketing department. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.

Responsibilities
· Relationship management.
· Acting as a lead point of contact for AireSpring Wireless clients.
· Identifying potential new and additional business opportunities within an account.
· Fulfilling client requests.
· Coordinating efforts between departments within AireSpring.
· Setting up meetings to vet customer solutions.
· Act as liaison with other departments in the company according to client requirements
· General administrative duties.
· UP-Selling products

Skills

Microsoft Excel & PowerPoint,  Excellent phone skills

A polite, friendly and diplomatic manner.
Excellent communication skills, both written and verbal.
Good negotiation skills.
The ability to prioritize and manage several different tasks at once
An excellent understanding of client care.
Exceptional interpersonal skills.
The ability to work effectively to meet deadlines.
Good common sense.
The ability to solve problems as they arise.
A committed and flexible attitude to the job.
Good organizational skills.
The ability to work independently and as part of a team.
Good attention to detail.

What you'll be doing:

• Collaboration is key as you work closely with BDMs, Marketing and the Executive team to project manage proposal responses and oral presentations.
• You'll be responsible for managing tasks, timelines, and team activities to ensure on-time and high-quality submissions.
• You'll engage company-wide resources to support bids effectively. Leveraging support from Marketing and Graphic Design, you'll improve and accelerate proposal and oral presentation development.
• Assemble and review proposals for accuracy and compliance in layout, formatting, and required documents.
• Perform technical writing, editing, and proofreading.
• Develop creative collateral for proposals, executive summaries, and presentations with our in house Graphic Designer
• Develop and Manage a RFP ‘Knowledge Library’ to support tenders
• Develop and Manage a ‘Data Library’ to support tenders
• Champion Data Integrity: Advocate for data hygiene, identify pipeline issues, and recommend corrective actions
• Collect, Analyse and present data in easy to read formats for customers

Turnitin is seeking a strategic and results-driven Sales Development Manager to lead, mentor, and drive a team of Sales Development Representatives (SDRs). In this role, you will oversee a regional APAC team responsible for generating qualified sales opportunities by developing and managing prospecting efforts. You will ensure the team effectively understands the Turnitin Integrity and Assessment product portfolios and how to assess potential customer needs to position the right solutions.

As the Sales Development Manager, your key focus will be guiding your team through the process of lead generation and qualification. You will empower SDRs to partner closely with Account Executives by ensuring they are sourcing quality leads, getting past gatekeepers, and progressing relationships until prospects are ready to engage with sales.
 

Responsibilities: 

• Team Leadership: Lead & Mentor: Oversee the day-to-day performance of a team of SDRs, providing coaching, training, and support to ensure they meet their prospecting and lead-generation goals.

• Performance Management & Coaching: Monitor and evaluate team members' performance through regular 1:1s, providing constructive feedback and support.

• Strategy Execution: Develop and implement prospecting strategies to ensure alignment with the Turnitin sales and marketing teams, focusing on Higher Education and Secondary Education Ideal Customer Profiles.

• Performance Tracking: Regularly track, report, and analyze team performance against KPIs, including lead volume, lead quality, and conversion rates.

• Process Improvement: Identify areas for improvement in sales processes, tools, and workflows to increase team efficiency.

• Collaboration: Work closely with sales, marketing, and other departments to ensure alignment and optimization of the sales funnel.

• Goal Setting: Establish clear goals to ensure accountability of team members

• Recruitment & Onboarding: Lead hiring efforts, onboard new team members, and ensure a smooth transition into the team.

• Motivation & Culture: Foster a positive, results-oriented team culture while promoting professional development.

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses. We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Manager of Global Total Rewards, you will provide support to our most important asset: our people. Your mission is to review, develop, and implement the best benefit & compensation strategies at Boldr. You will ensure that compensation and benefits programs support the organization's business objectives and meet all legal requirements. You will develop and manage compensation and benefits budgets. You’ll oversee compensation processes, including Mercer survey participation, job evaluation, salary structure development, base pay administration, incentive/bonus plan design, and analysis.

WHAT WILL FILL YOUR WORKDAY

• Lead global total rewards, including compensation and benefits, with a direct impact on Boldr’s ability to attract and retain top talent while balancing financial and business objectives.
• Drive large, complex projects and processes on matters of strategic importance to the business and the HR function (i.e. compensation cycle twice a year).
• Influence others to drive innovative approaches to sustain a high-performing culture that attracts, motivates, retains, and rewards employees.
• Ensure the effectiveness of new and existing compensation and benefits policies, guidelines, and procedures, as well as compliance with all regulatory requirements.
• Challenge and innovate existing People policies to create a better environment for team members and Boldr.
• Harness people's insights to drive meaningful actions and evidence-based decision-making.
• Mentor and collaborate effectively with our People Leadership Team, exemplifying a leadership mindset.
• Act as a point of escalation for team members, addressing ideas, issues, and concerns with empathy and expertise.
• Equip the team with the tools, resources, and knowledge necessary to excel in key organizational initiatives.
• Define and implement short and long-term departmental goals, objectives, policies, and operating procedures.
  

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, just like us! #beboldr
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr as a comfortable and inclusive workplace for all.

You Will Stand Out if You Have:

• Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent on-the-job experience.
• Experience with PayScale & Payfactor
• Experience with Mercer Surveys
• 6+ years of progressive expertise in compensation.
• 3+ years of experience in employee benefits administration, plans, processes & documentation. Knowledge of insurance, retirement plans, work/life balance, well-being, paid time off/leave, etc
• 2+ years of proven experience in a people leadership role.
• Total Rewards experience in a BPO or staffing environment is preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensuring the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralised content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution

Job Summary

As a Senior Associate, Sales Operations you should be a highly organised and detail-oriented individual. In this role, you will provide essential administrative and technical support to the Sales Operations team, ensuring smooth workflows and accurate data management. You will be responsible for a variety of tasks, including data analysis, reporting, process and governance improvement plans. Under the stewardship of the Global Head, Sales Operations, you will work directly/indirectly with wider Commercial Team and all Chief Commercial Officers (CCOs) to ensure the planning, organising, and in support of all aspects of the commercial business, ensuring efficient operations, profitability, and in line with all strategic objectives.

Responsibilities:

Operational Management:

• Support and all aspects of daily operations, including Transformational Deals, Business at Risk, Commercial Toolkits, budgeting, finance, human resources, marketing, and sales.
• Support efficient resource allocation and cost control.
• Support the Implementation and improve operational processes to optimise performance and minimise risks.

Financial Management:

• Support the development and management of the department's budgets
• Track and analyse financial performance metrics.
• Identify and implement cost-saving initiatives.
• Ensure accurate financial reporting and compliance with regulations.

Relationship Management:

• Build and maintain strong relationships with internal stakeholders (senior management, wider commercial team, CCOs, CCO Support).

Problem-Solving & Decision-Making:

• Analyse complex problems and identify effective solutions.
• Make timely and well-informed recommendations based on data and analysis to Group Head
• Adapt to changing market conditions and implement necessary adjustments

Content Creation and Curation:

• Work with Marketing teams to create high-quality content like sales presentations, product demos, and training

Reporting & Analysis:

• Generate basic sales reports using OneView data and other tools.
• Assist with creating custom reports as needed for the team
• Analyse basic sales data to identify trends and patterns.
• Present findings to the Sales Operations team and other stakeholders.

Process Improvement:

• Identify opportunities to streamline current processes within Sales Operations.
• Document existing processes and procedures.
• Assist with implementing process improvements and updates.
• Support team members with learning and adapting to new processes.

Additional Responsibilities:

• Stay up-to-date on basic sales operations principles and best practices.
• Proactively identify and resolve potential issues related to data or processes.
• Be willing to learn new skills and take on additional responsibilities as needed.
• Maintain a positive and collaborative attitude within the team

Skills & Competencies

Commercial Skills

• Ability to build effective relationships
• Knowledge of IQ-EQ product offering
• Executive Connectivity
• Political Acumen
• Ability to identify and exploit new opportunities

Soft / interpersonal Skills

• Excellent communication skills
• Advanced negotiation skills
• Ability to collaborate with colleagues
• Good planning and organisational skills
• Copes well under pressure and possesses resilience
• Networking skills
• Results driven
• Adaptability and flexibility
• Presentation and negotiation skills
• Creativity and problem solving
• Initiative, drive and enthusiasm

Technical Skills

• Strong budget management and reporting skills
• Financial Acumen – ability to interpret statistics and financial data
• Analytical skills with Strong attention to details
• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Accurate Minutes and Action recording from meetings

Group Skills

• • Integrity and professionalism
  • Compliance and conduct awareness
  • Familiar with Corporate Governance framework