Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.

• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Other
• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Develops Talent - Developing people to meet both their career goals and the organisation's goals.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organisation moving forward.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.

What you will be doing
• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
• Interacts with product managers and/or users to define system requirements and/or necessary modifications.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Write technical specifications based on conceptual design and stated business requirements.
• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
• Completes documentation and procedures for installation and maintenance.
• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
• Other related duties assigned as needed.

What you bring

• Core Java experience

• Other related technologies: Junit, SpringBoot, Hibernate, Jenkins, Azure or WAS

• Oracle or Postgre SQL for database

• Sound understanding of Design Patterns, Behaviour Driven Development

• Confident and adaptable personality

• Strong organisational, prioritisation, and planning skills

• Ability to perform under pressure

• Good attitude, hunger for learning, drive to do the work, has good motivation, can do attitude

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. ​

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position : Amazon Listings and Content Manager

Working Hours : 7AM - 4PM PST

Salary Range : $2500/month

Holiday : TBD

About the company:

Our goal is to provide our customers with premium, thoughtfully designed home

betterment items through our direct-to-consumer brand, Monarch Abode.

Job Description:

We are seeking an experienced, detail-oriented and analytical Account Manager for our

Amazon marketplaces. The candidate will also have experience creating and managing

listing and variant creation for all our products.

The ideal candidate will leverage a proven track record of 5+ years in managing Amazon

(USA, Canada) storefronts.

Duties and Responsibilities:

• Listing Optimization: Optimize Amazon product listings to improve visibility, conversion rates, and overall sales performance. This includes keyword research, crafting compelling product descriptions, and creating product variations (e.g. size, color) to improve search rankings and visibility.
• Graphics Design for Image Optimization: Create and update high-quality product images and infographics that adhere to Amazon guidelines. Use A/B testing and data-driven insights to ensure visual content effectively drives customer engagement and conversions.
• PPC Management Assistance: Support the development and execution of PPC campaigns on Amazon and Walmart. Assist in keyword research, bid management,and campaign optimization to maximize ROI and enhance overall ad performance.
• Conversion Rate Optimization (CRO): Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. Implement strategies to enhance the customer journey, reduce bounce rates, and increase conversion rates through continuous testing and optimization.
• Review Collection and Optimization: Determine how best to implement and drive the collection of reviews from Amazon and Walmart customers.

● Minimum 5 years of experience with Amazon Seller Central / Amazon FBA

● Minimum 5 years of experience with Amazon Vendor Central

● Minimum 5 years of experience with Walmart Marketplace / Walmart WFS

● 3 - 4 years or more experience with Graphic Design for product listings

● Strong understanding and management of flat files for Amazon and Walmart

● Expertise in structuring and optimizing advertising for a multi-category business

● Demonstrated ability to conduct A/B testing and implement data-driven

optimizations

● Fluent in English and EXCELLENT Communication and Follow-up Skills

● Experience in working in the Home Decor / Home Improvement e-commerce

industry is a big plus

The role will provide management and oversight of all aspects within the assigned HR function (including People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team). The role will drive strategic initiatives and continuous improvement while managing appropriate metrics to ensure the right level of service delivery.  This includes overseeing the processes assigned across regions.

Operations Management

• Manage the overall service delivery and activities of People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team in all supported regions. Ensure adherence to timelines, quality standards, organizational protocols, and internal policies.
• Lead and oversee resource allocation and implementation of core processes, programs, and initiatives for HR Services
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Lead and develop projects to drive efficient customer service in all HR Service functionalities.
• Manage critical and complex escalations to ensure service continuity and operational efficiency.
• Plan and develop multiple short to medium-term projects and contribute to long-term initiatives planning. Lead complex projects as required.
• Keep local management and regional leaders informed by leading governance meetings, preparing reports and analyses on workload management, SLA achievement, quality and process efficiencies, and other related management reports that will support business and operational recommendations.
• Oversee the creation, development, deployment, and maintenance of all services within budget and in alignment with business objectives through collaboration with external and internal stakeholders.
• Implement business continuity plan.

Stakeholder Engagement

• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Act as a strategic partner by providing insights in the operation and collaborating with stakeholders in creating solutions that will improve operational efficiency.
• Collaborate with Head of HR Services and other key stakeholders to ensure delivery of required service levels and the execution of necessary operational improvements.

People Management

• Manage talents and develop strategies to drive opportunities people growth opportunities for personal and professional growth by conducting regular performance assessments, identifying learning and development opportunities, providing coaching, and cultivating a high-performing team culture.
• Establish the goals and objectives of the team, aligned with the overall enterprise strategy; Provide proper level of support to ensure achievement of set goals and objectives.
• Manage the recruitment and retention of high caliber individuals.

Continuous Improvement

• Stay abreast of industry trends and best practices in the Global HR Service operation; recommend and implement initiatives to enhance capabilities.
• Drive continuous improvement in the team by identifying opportunities for improvement in the processes, tools, and methodologies based on client feedback and other information.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

Provide level 1 and level 2 support for client-facing systems and applications including ATM’s, servers, UNIX, and Linux based systems.

What you will be doing

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Maintains peak performance at full capacity for all systems.
• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Other related duties assigned as needed.

What you bring
• Experience in batch operation and reporting, environment monitoring

• Production support experience

• Experience in Linux based Systems, Postgre SQL Server for database monitoring

• Highly trainable and has willingness to learn the processes and new skills

• Flexibility and adaptability in a working environment

• Good attention to details critical thinking skills

• Good communications skills
• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, POS, ATM and Kiosk environments
 

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
• Analyzing ServiceNow data to identify service gaps and drive improvements
• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery
• Developing actionable plans with key deliverables/milestones, eliminating ambiguity
• Communicating with high energy, excellent verbal, written, and presentation skills are essential
• Creating clear and actionable service-related communications for distribution to targeted audiences
• Building partnerships and encouraging collaboration to maximize continual improvement opportunities
• Transforming complex technical concepts into precise, audience-appropriate language
• Leading in ambiguous high-pressure situations and working independently with limited direction
• Prioritizing and managing a wide range of competing initiatives
• Taking ownership of urgent customer items and building strong relationships with internal customers
• Optimizing service delivery by aligning technology owners with best practices and methodologies
• Challenging assumptions and the status quo, exhibiting strong organizational courage
• Developing persuasive business plans and proposals that maximize return on investment
• Exhibiting strong problem-solving skills and critical thinking techniques
• Understanding organizational change management and user experience improvement techniques
• Engaging professionally with people at all levels, using strong interpersonal skills
• Managing time and priority with attention to detail across a wide array of competing initiatives
• Integrating into a team of technical, process improvement, and change management professionals
• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve the Asia Pacific region

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills
• Results-oriented with a continuous improvement mindset
• Coachable and positive attitude
• Strong and concise communicator, effective listener, and empathetic
• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership and possess excellent communication skills.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Overview of the role

Design practice solutions to ensure engagements meet client needs, business requirements and future business growth objectives.

What you will be doing

• Defines, maintains and enhances practice offering to support business objectives, strategic development roadmap and client business needs.

• Designs, enhances and implements practice offering to support specific client requirements and address market opportunities.

• Consults with sales, account management and client on the appropriate practice offering to meet specific client requirements and strategic business needs.

• Consults with clients on the most strategic technology projects within a practice area.

• Serves as pre-sales support specialist as needed with sales and account management to create and close sales opportunities. May include developing proposals/statements of work, negotiating pricing, planning engagement projects and delivering prospect presentations.

• Collaborates with internal stakeholders, e.g., product management, development, sales, and senior management to define and support assigned practice area.

• Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative.

• Maintains quality client relationships with both internal and external clients to gain referrals for new clients and achieve excellent client satisfaction and client loyalty.

• Identifies business process improvements for increased efficiency and enhanced client experience.

• Ensures practice provides industry thought leadership.

• Mentors and develops resources to grow practice knowledge among services organization.

• Researches and resolves critical issues related to practice in a timely and professional manner.

• Provides technical and business domain expertise.

• Works directly with clients and may travel to client sites.

• Other related duties assigned as needed.

What you bring

•  Project Management and consulting background for Large complex multiple projects Industry practices

•  Good business acumen

•  Experience of treasury management system implementation and professional services for corporates and/or banking and financial services is preferred

•  Upper stakeholder management

•  Sales support experience
• Negotiation skills regarding complex issues
• Adaptable and able to show good performance in fast-paced, changing business environments
• Strives for continuous improvement
• Honest, ethical, and consistent in word and deed

What we offer

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Other related duties as assigned

What you will need:

• 7 years and up experience on application development using C/C++ on a Unix/Linux environment.

• At least 5 years Payments experience with knowledge on the following: POS, Switch, ATM, Card Management etc.

• Solid development experience on Solaris, RHEL, or AIX servers.

• Strong background on SQL, preferably Oracle SQL.

• Working knowledge on ISO8583 messaging protocol and EMV payment standard.

• Experience using Perl, Python, and Bash scripting language.

• Strong analytical and problem-solving skills is a must.

• Working knowledge on Oracle Tuxedo middleware is a plus.

​Added bonus if you have:

• Knowledge on automation server such as Jenkins or Bamboo is a plus.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. 

You will drive the overall sales, acquiring new customers and accounts in your scope; you will drive growth securing a sustainable sales pipeline developing new revenue opportunities and unlocking new budget holders.  

Responsibilities 

• Drive sales acquiring new customers and accounts in your scope securing new revenue opportunities and maintaining accurate forecasting. 
• Develop a solid and interconnected understanding of potential customer's industry/business/markets/clusters and their needs. 
• Generate and qualify leads increasing the overall sales pipeline. 
• Develop white space & win-back sales strategies. 
• Expand network / budget holders’ potential customers. 

NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

As a member of the End Users Systems support team, the IT Service Desk Senior Manager will be responsible for managing a team of Service Desk Analysts for day-to-day operations, people management and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and/or simplify processes. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations.

This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.
• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.
• Omni-channel experience-Providing seamless support across multiple communication channels.
• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.
• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.
• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.
• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities:

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.
• Monitor and evaluate team performance, providing feedback and coaching for improvement.
• Analyzes regular performance reports and take actions to ensure desired behaviors from team members
• Ensure service level targets are met and address all service-level complaints.
• Build strong relationships with leaders and stakeholders to command their attention.
• Develops training and performance improvement plans for team members
• Proposes innovation and improvements to current processes/procedures/tools to the Training, Process & Tools Lead
• Identify gaps and areas of poor performance and provide recommendations for automation and simplification
• Apply creative thinking to drive automation goals and align with technology strategy
• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.
• Support the adoption of new technologies and tools.
• Provide subject matter expertise and manage external and internal collaboration projects
• Position may be required to work various time zones, in support of 24x7x365 support requirements.

The position is responsible in managing the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.  

Primary Responsibilities  

CREDIT APPLICATIONS 

• Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance or it’s designate. 

• Review the credit worthiness of all existing non-Accor approved clients on a yearly basis. 

CITY LEDGER 

• Ensure all invoices / statements are issued on a timely basis. 

• Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay. 

• Implement effective inquiry response procedure for guests and management. 

• Ensure all travel agent commissions are timely processed and paid. 

• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers. 

• Conduct credit meetings at least once a month. 

• Attend Credit Managers meetings to keep up to date knowledge of credit risks. 

• Appropriately manage all delinquent accounts, liaising with debt collectors where needed. 

• Review and recommend accounts to be written off, providing appropriate documentation. 

GUEST LEDGER and LIAISON with FRONT OFFICE  

• Liaise between the Accounting Department and the Front Office 

• Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date. 

• Review the Advance Deposit ledger to ensure all the balances are either current or for future date. 

• Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/ her attention. 

• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations. 

GENERAL  

• Supervise daily operations of credit and accounts receivable. 

• Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc. 

• Maintain a close working relationship and communicate with the Room Sales, Catering & Events, Food & Beverage and Front Office departments. 

• Ensure the hotel complies with corporate policy on Credit and Accounts Receivable. 

• To be responsible for preparation of the various monthly reports as required by Management. 

• To perform other duties as required by the Director of Finance or it’s designate. 

1.    Purchase needs and meet orders, gather information about the market, manage relationships with vendors, and ensure that purchases are made on time by placing orders with vendors.
2.    In line with the standards and procedures identified by the facility and the Head Office, carry out all purchases related to the facility in coordination with the Purchasing Department and monitor, plan and deliver them on time and according to budgetary discipline.
3.    Gather quotes from companies for all supplies that enter the facility.
4.    Decide on how the supplies will be purchased, in line with the policies identified by Cluster General Manager.
5.    Prepare lists of approved suppliers.
6.    Collect orders from the departments and ask for written quotes from companies. Submit the top three quotes that are compatible with the policy.
7.    Organise the drivers and vehicles for purchasing and administrative purposes.
8.    Control the invoices and waybills for goods purchased from other companies and organisations.
9.    Control whether the goods received from the companies comply with the required quality standards. Contact companies that have not delivered goods with the required quality standards and ensure that the proper quality goods are delivered.
10.    Ensure that employees in the Purchasing Department work in a coherent and systematic manner.
11.    Organise periodic department meetings.
12.    Identify the training needs of the department’s employees and offer in-house and external training opportunities.
13.    Motivate employees by creating an appropriate environment physically, socially and psychologically in the department.
14.    Attend training programmes for the management team.
15.    Maintain good relationships will all department managers.
16.    Ensure that all official documents are filed and maintained in an orderly manner.
17.    Establish good relationships with service and product providers.
18.    Keep track of the innovations in the industry and attend industry-specific trade fairs.
19.    Take part in the Food Safety Team and attend the MR meetings.
20.    To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
21.    To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
22.    To provide carrying chemicals safely, carrying, storing and using in accordance with laws.
23.    Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
24.    Carry out all other duties assigned by managers and hotel management not specified in the job description.
 

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation, and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repair and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Complies on the set store key performance indicators (KPIs) by the management i.e., Cycle
• Count Compliance, Cycle Count Defect Rate, Partial Fulfillment, Vendor Fail Rate, Incident Rate, and KNOW App Compliance.
• Achieves operational and financial objectives by maintaining optimal and efficient operations
  (e.g. warehouse overhead, utilities, manpower, etc.).
• Adherence to the timely uploading of Sales Invoice of the direct delivery of suppliers for the timely processing of payment Finance to avoid non-delivery.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees planning, monitoring and appraising job results.
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.)
• Close cooperation with other cross-functional units to manage all warehouse relevant matters

What you will be doing:

• As an Assistant Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
• Be responsible for the reception desk and concierge operations
• Ensure the accounts are correct and admin processes run smoothly.
• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Awareness of room status and also the competitors’ status.
• Optimises the occupancy rate and average room rate.
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Overview of the role

Manage consulting practice to ensure engagements meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals.

What you will be doing

• Builds a consulting team and strategy to effectively execute business plan.
• Develops consulting offerings to address market opportunities.
• Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice.
• Ensures Practice provides industry thought leadership.
• Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management.
• Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business.
• Ensures consulting engagements provide excellent client satisfaction and client loyalty.
• Manages consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning.
• Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times.
• Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership.
• Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.
• Attracts and retains talent to meet business needs for practice.
• Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.
• Maintains quality client relationships to gain referrals for new clients.
• Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative.
• Willing to travel
• Other related duties assigned as needed.

What you bring

•  Project Management and consulting background for Large complex multiple projects

•  Leadership competency and good business acumen

•  Experience of treasury management system implementation and professional services for corporates and/or banking and financial services is preferred

•  Executive stakeholders' management

•  Sales support experience
• Negotiation skills regarding complex issues
• Adaptable and able to show good performance in fast-paced, changing business environments
• Strives for continuous improvement
• Honest, ethical, and consistent in word and deed

What we offer

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Roles
The Corporate  Environmental Manager is responsible for ensuring that Environment & Sustainability (ESG Environmental, Social, Governance) management systems and processes needed for the Company’s efficient and effective operations are established, implemented, maintained and continually improved.

The role of the Corporate Environmental Manager is responsible to drives a zero-incident environment, 100% environmental compliance, setup ESG Sustainability strategy, program, initiative and actively leads the improvement of environmental results to deliver manufacturing excellence.

As a Corporate  Environmental Manager, he/she will overseeing the performance for all the facilities located in Food Group , the Philippines and International Countries.

Key Duties & Responsibilities

1. Ensures that the systems and processes for Environment and Sustainability comply with the requirements of Food Group Guidelines and Policies as well as External Interested Parties (e.g. customers and legal requirements). 
2. Ensures all sites are compliant to Environmental Regulations and achieve 100% Environmental Regulatory Compliance annually.
3. Leads in the management of External Stakeholders involving government entities for Environmental and other related government bodies.
4. Collaborates with the departments to ensure that the overall performance of the established systems and processes for Environment and Sustainability are verified and reviewed at planned intervals and communicated to Top Management. 
5. Sets and aligns the established systems and processes objectives for Environment and Sustainability with the Context and Strategic direction of the Organization.
6. Leads in the development and implementation of Environmental preservation and protection initiatives and Sustainability related programs.
7. Manages the established Integrated Management Systems for Safety, Health and Environment, as applicable, to ensure certifications to international & national standards are achieved and sustained.
8. Plans and allocates strategically the resources needed for the sustained & effective operation of the established Environment and Sustainability management systems & processes. 
9. Plans actions to engage, direct and support stakeholders to contribute to the effectiveness of the established Environment and Sustainability management systems & processes. 
10. Works in collaboration with relevant teams to promote improvements of the established Environmental and Sustainability management systems & processes.
11. Plans and evaluates process conformance and performs Environment and Sustainability audits for various business processes.
12. Collaborates with other departments to ensure resolution of the Environment and Sustainability Issues. 
13. Determines the training and developmental needs related to Environment and Sustainability management systems & processes and initiates the trainings to be conducted to all relevant stakeholders.
14. Lead and drives Environment and Sustainability Innovation together with the Site Task Force Lead.
15. Plans and establishes an annual budget for the Environment and Sustainability. Ensures that budget performance is efficient.
16. Develop and contribute to annual Environment and Sustainability strategic planning. 
17. Implement and manage Sustainability policies and procedures in accordance with the company’s ESG Strategies, including in relation to environmental footprint, carbon neutralization, responsible workplace, and community engagement.
18. Collaborate closely with Aboitiz Group Company Sustainability Reporting program.

Other Task

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, ESG, corporate social responsibility, risk management etc.
2. Performs other tasks as may be assigned by the immediate superior.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Email Marketing Manager

Work Hours: 40 hours per week, flexible with a 4-hour overlap in EST

Holidays: TBD

Pay Range: up to USD 2,000 per month (depending on qualifications and skills)

Company/Client Overview: 

A US-based direct-to-consumer e-commerce brand in the dermatology, over-the-counter consumer products space.

Responsibilities:

• Develop, implement, and optimize email marketing campaigns for both consumer and doctor audiences.
• Manage and segment email lists to ensure high deliverability and engagement rates.
• Clean up and maintain our email database, ensuring data integrity and compliance with industry regulations.
• Create compelling and personalized email content, including subject lines, copy, and CTAs.
• Analyze email campaign performance and generate actionable insights to improve future campaigns.
• Collaborate with the marketing team to align email campaigns with overall marketing strategies and objectives.
• Utilize HubSpot CRM functionality for doctor communications, ensuring seamless integration and tracking.  (We are open to changing platforms for either or both doctor and consumer email campaigns)
• Stay up-to-date with email marketing best practices, industry trends, and regulatory requirements.
• Test and optimize email elements such as subject lines, content, and send times to maximize performance.
• Report on key email marketing metrics, providing regular updates to the marketing team and leadership.

• Bachelor’s degree in Marketing, Communications, or a related field.

• Minimum of 3 years of experience in email marketing, preferably in the e-commerce or healthcare industry.
• Extensive experience with HubSpot (both Marketing and CRM functionalities).
• Strong understanding of email marketing best practices, deliverability, and compliance (CAN-SPAM, GDPR, etc.).
• Excellent copywriting and editing skills with a keen eye for detail.
• Proficiency in HTML/CSS for email template customization is a plus.
• Strong analytical skills and experience with email marketing metrics and reporting.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Creative thinker with a results-driven mindset.
• Excellent communication and collaboration skills.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

This security engineering position will be part of a skilled and highly functioning team where there is a lot of opportunity and enhance existing skills or learn new ones. This role will help troubleshoot, maintain, and act as subject matter experts for our Managed Security Services clients. This role will be supporting a variety of security controls across multiple technology platforms.

About the team:

Managed Security Services (MSS) Border Protection Team is responsible for the following MSS services:

• Firewall Management

• VPN Management

• MFA

About the role:
As an IT Security Analyst with FIS, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you’ll help protect and secure highly-sensitive financial data for customers around the world.

What you will be doing:

• Implementing information security controls and preventing hackers from infiltrating company information and jeopardizing programs.

• Maintaining and controlling access to security systems and utilizing applicable encryption methods to maintain the company's firewall.

• Working with the user community to understand security needs.

• Proactively handles security vulnerabilities and responds to active threats

• Maintenance, configuration, and deployment of NGFW including but not limited to: Cisco ASA, Fortinet, Palo Alto

• Log analysis and troubleshooting

• Deep understanding of routing and switching technologies, security best practices, L2/L3 networks, Ipv4, NAT, BGP, IPSec, Policy-based routing

• Communicating and working effectively with cross functional teams to deliver solutions.

• Reviewing and Implementing Firewalls in line with company and security best practices

• Experience with project-based work and assisting with customer escalations  

• Experience with scripting technologies and centralized deployment preferred but not required

What you will bring:

• Knowledge of network and security technologies.

• Experience with network design and engineering.

• A bachelor's in computer science or a related field, or the equivalent experience.

• Firewall Management experience

• Broad IT skillset

• Understanding of network flow

• IT fundamentals

• Security fundamentals

• Technical Troubleshooting

Added bonus if you have:

• Previous Security Experience

• Fortigate, Cisco ASA, or Palo Alto Experience

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your Responsibilities  

You will play a crucial role in providing product and service-related support to our clients and partners. Clients come from different industries and functions, such as banking, insurance, investment management, and non-financial multinationals. 

The ideal candidate enjoys resolving any product and service-related issues, represents RepRisk as a premium data provider, and maintains RepRisk’s excellent standard in Client Services.  

The Client Services Analyst is part of our international Client Services team under the Commercial Operations team and reports to the Client Services Lead in Manila, Philippines. Moreover, you will: 

• Deal with incoming client and partner requests and perform essential account support tasks, such as addressing login issues, updating watchlists, and producing reports and exports 
• Support onboarding and offboarding processes for clients and partners 
• Capture clients and partners team’ controlling activities and update relevant accounts, contracts, and contacts as needed 
• Handle request for proposal (RFP), due diligence or other supplier questionnaires 
• Provide quarterly, monthly, or customized user statistics and other internal account reporting  
• Create or maintain relevant guidelines and process documents
• Execute the delivery of standard RepRisk products for clients (e.g., reports, data exports) and other client-related administrative tasks 
• Coordinate with other internal stakeholders (e.g. Business Development, Key Account Management, IT, Products, Operations) to solve user-related queries, as well as to develop and execute internal projects  
• Work and function as a team player in a globally-distributed, cross-cultural team with your colleagues based in Europe, Asia, and North America 

Responsibilities:

• Supervises medium/large engagements of cross-functional teams, handling and reviewing project results, ensuring that the voice of the client is coordinated into the team’s delivery approach
• Ability to provide oversight and hands on work in an end-to-end product design lifecycle (UX and UI capabilities)
• Manages and grows Digital reports including UX Designer and Visual Designer reports
• Generates and evaluates design concepts, assists with primary research and collaborates on research plans, demonstrating sophisticated technical knowledge
• May manage and grow direct reports by providing mentorship and advice and may take an active role in mentoring others within and across subject areas
• Designs and facilitates team and client workshops, project phase and client goals
• Anticipates future project demands, identifies potential business opportunities on existing projects and scopes, plans and supports new business efforts, actively contributing to the sales process
• Work with the product team, business, BA to ensure product is adhering to user centered design process while meeting business needs

The CRM team at Carousell tackles business objectives that surround the Carousell user by focusing on engagement, retention and reactivation. We carry out our mission first by developing a solid understanding of the different experience flows a user can undertake on the platform, before designing timely and relevant touchpoints on CRM channels (e.g. Push, Email) to engage accordingly. We develop different campaigns for users at different stages of the lifecycle (e.g. New user, lapsed user), with a focus on delivering a consistent and scalable 1:1 user experience.

We are looking for a CRM Specialist to join our team and support across strategy and planning, project management of CRM campaigns and more. 

This role will report into the CRM Manager.

Areas of Responsibility

Strategy and planning

• Actively support the overall CRM strategy, plans and rollout schedule of initiatives and experiments

• Play the role of a strong CRM business partner to Category Marketing teams with expertise in user segmentation and messaging that align with marketing plans

• Engage cross-functional teams (e.g. Category Marketing, Product) in discussions related to your plans (e.g. validation of user problem hypotheses that a CRM experiment seeks to prove)

Project management: Rollout, experimentation and optimisation

• Drive rollout of initiatives against proper tracking and documentation

• Drive process of user problem hypothesis testing and measurement using CRM channels

• Utilise internal dashboards to report on performance and share information to relevant stakeholders

• Set up workflows/processes for the team to follow and execute campaigns both for marketing and regional automated campaigns

• Consistently analyse campaign results and provide learnings and recommendations to relevant stakeholders (e.g. improvements to setup, segmentation, messaging)

• Manage projects that require cross-functional coordination and take charge of setting up processes as needed

• Upkeep quality of user segment data by working with Product, Engineering and Data to ensure that user segments are up-to-date for new campaigns

• Have a solid grasp of the user funnel, KPI metrics and continuously optimise campaigns to drive growth