Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in NCR area
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Google Ads Manager

Working Schedule:  Mondays to Fridays, 10 AM - 6 PM GMT (UK Time) 

Salary Range:  $900-$1500/ Monthly 

ABOUT THE COMPANY
With over ten years of clinical dentistry and marketing experience, our mission is the driving force behind our hard work and commitment in making sure every dental practice reaches its full potential.

We achieve this by creating strong digital content; through compelling campaigns, engaging social media posts, and robust web design. In addition to this, we provide in-house training to optimize you and your team’s knowledge, therefore creating a stronger team and employee satisfaction.

ABOUT THE ROLE:  

We are seeking a highly motivated and experienced Google Ads Manager to join our dynamic marketing team. As a Google Ads Manager, you will be responsible for managing all aspects of Google Ad campaigns, creating and optimizing ad campaigns, and collaborating with a team of marketers, Google Ads specialists, and engineers. The ideal candidate should have a strong background in digital marketing, a proven track record of successful Google Ads campaigns, and the ability to analyze and optimize campaigns to maximize return on investment (ROI).

RESPONSIBILITIES:

Manage all aspects of Google Ad campaigns:

• Oversee the planning, execution, and monitoring of Google Ad campaigns.
• Ensure alignment with overall marketing goals and strategies.

Create and optimize ad campaigns and paid search landing pages:

• Develop compelling ad copy and design effective paid search landing pages.
• Continuously optimize campaigns for better performance.

Analyze and optimize ad campaigns to increase ROI:

• Utilize data and analytics to evaluate campaign effectiveness.
• Implement strategies to improve ROI and achieve marketing objectives.

Use Google Ads to drive a variety of online marketing campaigns:

• Leverage Google Ads for diverse online marketing initiatives.
• Stay updated on industry trends and best practices.

Analyze and optimize PPC campaigns to increase ROI:

• Conduct a thorough analysis of pay-per-click (PPC) campaigns.
• Implement strategies to enhance PPC campaign performance.

Manage and optimize display campaigns across multiple devices:

• Develop and manage display campaigns for various devices.
• Optimize campaigns for maximum reach and engagement.

Develop PPC strategies to increase online visibility:

• Formulate and implement strategies to enhance online visibility.
• Stay informed about the latest developments in PPC and online advertising.

Collaborate with a team of marketers, Google Ads specialists, and engineers:

• Work closely with cross-functional teams to align strategies and goals.
• Foster a collaborative and innovative work environment.

QUALIFICATIONS:

• Experience: Minimum of 2-3 years of relevant experience in digital marketing.
• Communication Skills: Strong communication skills, especially when dealing with international businesses.
• Learning Attitude: Demonstrable experience in marketing with the potential and attitude required to learn and adapt.
• Campaign Management: Proven experience in leading cross-channel marketing campaigns, paid ads management, and email campaigns.
• Analytical Skills: Solid knowledge of website analytics tools (e.g., Google Analytics) and experience in setting up and optimizing Google Adwords campaigns. Understanding of search engine optimization (SEO) and search engine marketing (SEM).
• Numerical Literacy: Comfortable working with numbers, metrics, and spreadsheets.
• Creativity: A sense of aesthetics and a passion for great copy and witty communication.
• Market Awareness: Stay up-to-date with the latest trends and best practices in online marketing and measurement.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop, Personal Computer with External Monitor.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Respond independently to complaints escalated at the highest level and VIP Clients
• Interact with internal and external customers to resolve their issues
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks for VIP clients
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Must have at least 2 years of Call Center experience in Customer Service handling a US account
• Experience as a Subject Matter Expert (SME), Retention or Tier 2
• Experience in resolving and handling complex concerns from customers
• TRAVEL ACCOUNT EXPERIENCE is an advantage
• At least 2 years in College, any course or Senior High School graduate or its equivalent

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Business Development Manager

• Graduate of any Business Course with 2-3 years work experience in Sales Department.
• Responsible in developing network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
• Prepare Financial Projections and Sales Targets and present this to the management.
• Liaising with colleagues to develop sales and marketing strategies.
• Prepare sales presentations and participate in Sales Meetings.
• Any other duties related to business development.

• Performance Bonus
• 13th Month Pay
• Paid Vacation/Sick Leave

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Rentokil Initial:

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Delivery

• Executes service scheduling of all contract & job sales, effectively communicates and responds to clients’ service requirements and queries within the Portfolio;
• Ensure timely preparation, monitoring and coordination of advanced fixed schedule for zone in alignment Service Supervisors
• Assists Service team in communicating service concerns and treatment schedule with customer
• Ensures timely and accurate submission of monthly State of Service (SOS).
• Prepares the SOR (service order reports) of confirmed schedules for transmittal to service supervisors.
• Daily encoding of treatment in IBS system and submit all served SOR’s to accounting / Revenue Officer for invoice attachment.
• Prepares necessary document such as Certification for Contracts and Termite service upon client’s request.

Administration and Policy Directive

• Ensures all required reports and returns are submitted on time, prepared accurately and in line with the business requirements, both local and regional.
• Monitor and ensure all required documents like Treatment Instruction, Account Checklist, etc. are available and complete for New Business and Jobs Sales prior to any service scheduling.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints and controls that would minimize if not eliminate risk & losses to the business.
• Maintain accurate records and submit on time all reports and documents as required by management.

Customer Development

• Ensure proper coordination, monitoring, handling and follow up of all customer service complaints and concerns (2/24).
• Attend required trainings, meetings, conferences necessary for business growth and government legislation compliance
  

Do you have what it takes? If you want to be considered for this role you will need:

• College graduate with administrative exposure in the areas of customer service relationship, scheduling, planning, and people management.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Rice Subsidy

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

We are currently looking for a Sales Operations Manager who is dynamic, data-driven, and results-oriented to join our team. Your main responsibility will be to optimize our sales processes and work closely with the Sales Performance Manager to drive sales. Furthermore, you will identify opportunities through data analysis to improve overall sales performance.

Responsibilities:

• Collaborate with sales teams to streamline processes and improve sales productivity.
• Analyze sales data to provide insights and recommendations for performance improvement.
• Use data to drive team performance and identify individual opportunities
• Manage and optimize CRM systems to support sales and reporting needs.
• Work closely with cross-functional teams to align sales objectives with broader company objectives.
• Develop and maintain sales performance metrics and KPIs.
• Conduct regular sales forecasting and analysis to support strategic planning.
• Schedule and manage sales training programs to enhance team skills and effectiveness.
• Assess and improve sales technology stack to support sales automation and efficiency.
• Provide regular reports and updates to leadership on sales operations performance.

Position Overview:

This position reports to Group Director-Marketing Strategy and Thailand Operations and is responsible for creating and implementing an Events & Promotions strategy and lead activities in Philippines. The objective for this role consists of generating qualified leads, tours and package sales in line with budgeted targets, together with Quality Control, team management and training. The Marketing Events and Promotions Manager is also responsible for opening new locations and looking for new activities and events to increase sales possibilities, while controlling marketing cost and deliver as budgeted VPG. This person should also train, coach and groom the new Marketing Events and Promotions sales staff on how to approach to customers and generate qualified leads and tours for Anantara Vacation Club, given the standards and corporate branding protocols. Furthermore, the role also includes the involvement of oversee concept creation, managing design, purchasing and managing event vendors from beginning to the end.

Key Responsibilities:

• Create and develop overall strategy for Events and Promotions team goals in Philippines
• Train, coach and groom new E&P team members on promoting Holiday Escapes Minivacation packages
• Manage payroll related activities for E&P Philippines team
• Meet/exceed preview package sales and leads generation goals through developing marketing campaigns, promotions & tactical offers in the Philippines
• Build an annual events calendar and pipeline to generate team targets
• Continuously seek to lower the cost of event rentals and production cost
• Ensure to maintain a good VPG (as budgeted)
• Ensure that reports associated with cost and deliverables are created and tracked weekly
• Keep track of the competitors regarding special promotions, rate packages and premiums
• Build up good rapport with key stakeholders and associates of AVC
• Follow process and maintain data, system and reports
• Achieve monthly and quarterly targets and objectives as set by the department
• Open new locations and continuously seek partnerships with new event vendors
• Create and design concept and follow through with purchase and deliveries
• Sell concept to vendors to get event opportunities at a better discount

#LI-PS2

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Job Description

Utility System Management:

• Oversee and maintain all utility systems, including power distribution (UPS, generators), cooling infrastructure (chillers, HVAC), water supply, and security systems.

• Collaborate with internal teams and external vendors to schedule and execute maintenance and repairs.

• Respond promptly to utility system failures and emergencies to minimize downtime.

Utilities Monitoring and Analysis:

• Monitor and analyze the consumption of electricity and water in data center facilities.

• Develop and maintain comprehensive data tracking systems for utility usage.

• Identify trends, anomalies, and areas for improvement in utility consumption.

Efficiency Enhancement:

• Collaborate with cross-functional teams to implement energy-efficient technologies and practices.

• Identify opportunities for reducing utility consumption while maintaining high operational standards.

• Evaluate the performance of utility service providers and make recommendations for improvements.

Cost Management:

• Work on budget planning and cost forecasting related to utilities expenses.

• Seek opportunities for cost reduction and cost-effective procurement strategies.

• Ensure accurate utility billing and resolve discrepancies.

Compliance and Sustainability:

• Ensure compliance with environmental regulations and industry standards.

• Develop and implement sustainability initiatives related to utility usage.

• Stay informed about industry trends and best practices in sustainable utility management.

Data Reporting and Documentation:

• Generate regular reports on utility consumption, efficiency improvements, and cost savings.

• Maintain accurate documentation of utility-related processes and initiatives.

• Prepare presentations for management and stakeholders.

Vendor and Contractor Management:

• Manage relationships with utility service providers and contractors.

• Negotiate contracts and service agreements to optimize service quality and costs.

• Oversee service level agreements (SLAs) and performance evaluations.

• Emergency Response and Contingency Planning

Qualifications:

• Bachelor's degree in a relevant field (e.g.,Electrical Engineering, Environmental Science, Facilities Management) is preferred.

• Proven experience in utility management, particularly within data center or critical infrastructure environments.

• Strong knowledge of energy-efficient technologies and sustainable utility practices

• Excellent analytical and problem-solving skills

• Proficiency in data analysis and utility monitoring tools

• Strong communication and interpersonal skills

• Ability to work effectively in cross-functional teams

• Project management experience a plus

• Knowledge of regulatory requirements related to utility management.

Join ST Telemedia Global Data Centres Philippines as a Utilities Management Expert and drive the optimization of essential utilities to support our data center colocation facilities' sustainability, cost-effectiveness, and reliability under the guidance of the Head of Strategy Execution. Your contributions will directly impact our operational efficiency and environmental stewardship efforts.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Position                           : Marketing Manager

Working Hours           : M-F, from 7am to 3 PM PHT

Holidays                     : TBD

Salary Range                        : 900-1500 USD per month

About the Company

The company is a dynamic and fast-growing e-commerce brand specializing in home lighting With a mission to provide unique lighting solutions, we strive to deliver innovative products and exceptional customer experiences to our loyal audience. As we continue to expand, we are seeking a results-driven Marketing Manager to join our team and lead our marketing efforts to new heights.

About you

We are seeking a Marketing Manager to help manage our diverse range of marketing activities while maintaining and enhancing our brand presence and driving growth.

Main Responsibilities

• Marketing Strategy Development:
• Develop and execute comprehensive marketing strategies aligned with business goals and objectives.
• Market Research and Analysis:
• Conduct thorough market research to understand target audience preferences, trends, and competitors' strategies. Analyze data to identify growth opportunities.
• Digital Advertising Campaigns:
• Plan and manage digital advertising campaigns across platforms such as Google Ads, Facebook Ads, Instagram, and other relevant channels. Optimize campaigns for maximum ROI.
• Content Marketing:
• Develop a content strategy encompassing blog posts, articles, videos, and other formats to engage the audience, build brand authority, and drive organic traffic.
• Email Marketing:
• Collaborate with the email agency to develop email strategies and plans aimed at driving sales and fostering customer loyalty.
• Social Media Management:
• Manage the brand's presence on social media platforms including Facebook, Instagram, Twitter, and LinkedIn. Create engaging content, interact with followers, and monitor social media metrics.
• Measure and Report:
• Analyze the performance of marketing channels, campaigns, and creatives. Assess results against predefined goals and provide regular reports to stakeholders.

Tools to use 

• Facebook Ads Manager
• Google Analytics
• Google Ads Manager
• Shopify
• Google Workspace
• Office 365

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• 2+ years of experience in marketing roles, preferably in e-commerce or related industries.
• Proficiency in digital marketing tools and platforms such as Facebook Ads Manager, Google Analytics, Google Ads Manager, Shopify etc.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.

Requirements

• Must possess autonomy and the ability to work independently.
• Demonstrated initiative in problem-solving and decision-making.
• Eagerness to learn and stay updated on industry trends and best practices.
• Some experience in media buying and/or creative planning preferred.

Position: Social Media Manager/Video Editor with 
Working Hours: CET, EU time  9am - 5pm M-F
Holidays: US & PH Regular Holidays
Salary: 900 - 1,500 USD

About the Job: 

We are a fast-growing UGC agency. Meaning we are creating content for brands and agencies with a focus in Europe.

We would like to hire a social media manager (for our own and clients' accounts), as well as a video editor in the next weeks and months.

Responsibilities

• Manage their social media
• Plan content in their social media
• Copywriting on tiktok, instagram
• Coordinate with influencers
• Create video contents

• MUST 2 years of relevant experience with Social Media Management
• MUST 1 year of experience in video editing
• Tools to be proficient with: Canva, Capcut
• Familiar with Adobe tools ( a nice to have)
• Knowledgeable in user generated contents is a big plus
• Proactive

SEARCHING FOR INDIVIDUALS OF FILIPINO NATIONALITY AND CANDIDATES

Position: PPC Manager

Working Hours: Flexible, full-time

Salary Range: 1000-1600usd/month

Support Shepherd is seeking a talented and experienced PPC Manager to join our team. As a PPC Manager, you will maintain a portfolio of our client accounts and ensure all routine tasks are completed in a timely manner. You’ll also be responsible for new campaign onboarding, which includes conversion tracking, GA4 setup, and hitting deadlines.

Responsibilities:

● Plan, execute, and optimize Pay-Per-Click (PPC) advertising campaigns across various platforms such as Google Ads, Google Display Network, AdRoll, LinkedIn, and other paid media channels.

● Monitor campaign performance, budget allocation, and bidding strategies to ensure maximum ROI.

● Conduct thorough keyword research to identify relevant and high-performing keywords for different campaigns.

● Regularly analyze keyword performance data and adjust strategy accordingly to improve ad relevance and targeting.

● Set up and monitor conversion tracking to measure the success of campaigns in terms of lead generation, sales, or other predefined objectives.

● Analyze conversion data to identify trends, insights, and areas for improvement.

● Generate regular and ad-hoc reports on key performance metrics, providing insights and

recommendations for continuous improvement.

● Demonstrate the ability to troubleshoot issues, identify root causes of performance challenges, and implement effective solutions.

● Compile performance notes and organize them, in order to send to the account management team.

● Finalize and download AgencyAnalytics reports in collaboration with the account manager.

● 3+ years of experience in PPC, SEM, Google Ads, etc.

● Strong knowledge of Google Ads, Google Analytics 4 (GA4), and Google Tag Manager (GTM)

● Marketing agency experience preferred

● AdRoll, Meta Business Suite, and AgencyAnalytics experience is ideal

● Demonstrate exceptional organizational, problem-solving, and communication skills

● Excellent internal communication within all departments

Are you proficient with Workable and ready to enhance our recruitment processes? Do you excel in a dynamic environment and take pride in organizing and maintaining a comprehensive talent pool? If the idea of managing our diverse talent from the Philippines and LATAM motivates you, and if you're keen on ensuring accountability throughout the recruitment process, then you could be the leader we're looking for!

We're a forward-thinking organization that's been handpicking the crème de la crème of talent in the Philippines and LATAM. Our mission? To not just fill positions, but to enrich our team with individuals who are as passionate about their growth as we are about our global success. And now, we're on the lookout for a charismatic Recruitment Manager to keep this mission thriving.

What you'll do:

• Be Our Workable Champion: You know Workable like the back of your hand. Implementing this ATS across our recruitment processes should feel like coming home. Help our team optimize their job requirements, making the process as smooth as silk.
• Curate Our Talent Pool: Our talent pool is our treasure chest, and you're its keeper. Organize, maintain, and know it inside out, ensuring it's always stocked with the finest talent ready to bring their A-game.
• Lead with Accountability: Guide our recruiters through the entire candidate journey—from sourcing to interviewing to endorsing—with a firm, yet inspiring hand. Your leadership will ensure our standards are not just met, but exceeded.
• Be a Trailblazer: We're not just looking for a manager; we're looking for a leader who's ready to hit the ground running and bring immediate value to our team. Someone who's not afraid to take charge and own their role.
• Collaborate and Inspire: Work closely with our Head of Talent Success, acting as the dynamic duo of recruitment. Your collaboration will be key to our division's triumph.

Who You Are:

• Experienced: You've got a proven track record working with global teams, whether in the Philippines, LATAM, or beyond. Your resume speaks volumes of your ability to manage diverse teams and bring out the best in them.
• Personable and Passionate: Your energy is infectious. You're not just doing a job; you're on a mission to make a difference. Your determination is your superpower, driving you to achieve greatness.
• A Leader at Heart: You're not just looking for a job; you're looking for a cause. Taking charge comes naturally to you, and you're excited to lead our team towards uncharted territories of success.

• Above Market Starting Pay Scale
• Permanent WFH opportunities
• Part-Time, Full-Time
• Health & Wellness Allowance
• Loyalty & Performance Bonuses
• Profit Sharing
• Community of Unicorns

Company Description

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. 

Founded in 2008 in Thailand, we have a team of 80+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

Job Description

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Required Skills & Experience

• Previous experience working closely with multiple projects and clients where close communication and relationship building was fundamental to the role
• Ability to multitask on different projects whilst keeping everything organised 
• Solid communication skills with clients, being able to adapt to their level of knowledge so that you can explain enough about the campaign for them to comfortably understand the campaign, why it’s being run, and what type of results they can expect
• A well-rounded understanding of marketing concepts, including blogging campaigns, intermediate knowledge of Google Ads or other PPC campaigns, keyword research, and SEO fundamentals and best practices
• Beginner to intermediate understanding of website analysis, using Google Search Console and Google Analytics, and website audit tools such as ahrefs
• Being able to perform additional marketing research to help our specialist understand the client’s industry and goals

Your Traits

• Be a team player - Being the middle person before the client and the team requires the ability to work well in a team environment. Especially in a cross-cultural team. Your ability to earn respect and, at the same time, have a good relationship with your team members is a critical success factor in getting things done
• Be detail-oriented - A keen eye for detail and quality is essential. You'll have the final responsibility for quality control. It takes patience and persistence to get things right
• Be independent - Decision-making and problem-solving are a huge part of your daily tasks. You need to be independent and confident in making decisive decisions. The ability to lead, follow and self-manage is highly valued
• Always growing - A passion for learning new skills and ideas is extremely important. The online marketing space is always changing and you will be keeping on top of new trends and ideas to help keep our services above our client’s expectations
• Knowledge sharing - The whole is greater than the sum of its parts, so knowledge sharing is vital to help the team and company grow. You’ll be keen to share knowledge and also eager to listen to other team members' ideas and brainstorm new ones.

• Performance review salary increment twice a year

• Rice Subsidy
• HMO 
• Vacation and Sick Leave

• Wellness Allowance

Learn more about us:

• Pronto company website: https://www.www.prontomarketing.com  
• Culture and working at Pronto: https://www.prontomarketing.com/careers/

Position: PPC Manager

Working Hours: Monday - Friday, 7am-3pm or 8am-4pm (UK time)

Salary Range: 900 - 1500 USD/ month (Depending on the interview result and the client's approval)

We are seeking a talented and experienced Email Marketer to join our team. As an Email Marketer, you will be responsible for developing and executing effective email marketing campaigns to engage our target audience, drive conversions, and optimize customer retention.

Responsibilities:

• Create compelling email campaigns from concept to execution, including planning, copywriting, designing, and scheduling.
• Segment and target email lists based on various criteria, ensuring highly personalized and relevant content for different customer segments.
• Conduct A/B testing and analyze campaign performance, including open rates, click-through rates, conversion rates, and overall ROI.
• Continuously optimize email campaigns to maximize engagement, deliverability, and conversion rates.
• Monitor industry trends, best practices, and regulations to ensure compliance and stay ahead of the curve in email marketing strategies.
• Help ensure that new products are launched successfully using dedicated campaigns
• Monitor and analyze email deliverability and take necessary actions to improve inbox placement rates.
• Provide regular reports and analysis on email marketing performance and make data-driven recommendations for improvement.
• Write our weekly industry specific email newsletter

• Proven work experience as an Email Marketer for an ecommerce business
• Strong understanding of email marketing principles, best practices, and industry trends.
• Proficient in Klaviyo and HTML/CSS coding for email templates.
• Excellent copywriting and content creation skills, with the ability to tailor messages to different target audiences.
• Data-driven mindset with strong analytical skills to track and measure campaign performance.
• Experience with A/B testing, segmentation, and personalization strategies.
• Familiarity with email deliverability best practices and CAN-SPAM regulations.
• Strong attention to detail, organizational skills, and the ability to work independently.
• Excellent communication and collaboration skills to work effectively in a remote team environment.
• Interest in cycling or outdoor sports a plus

Education:

Bachelor's degree in Marketing, Communications, or a related field is preferred but not required. Relevant experience and skills will be considered.

Snapshot of the role:

The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different request/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updated on service requests,

Core Responsibilities:

• Show up for assigned shifts and follow scheduled lunches and breaks
• Care for customers in accordance with ClearSource standards of quality:

1. Accuracy – always give only correct information and follow established processes
2. Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider
3. Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

• Handling inbound and outbound calls to respond and resolve customer service issues.
• Acting as the customer advocate for all customer service issues.
• Using the computerized system for tracking information gathering, or troubleshooting.
• Ensuring that customers receive the best service possible, by processing service calls, preparing general correspondence, and coordinating with other functions as required.
• Utilize problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/ or electronic communication according to all company policies, standard operating procedures, and contract coverage.
• Provide coverage policies of the homeowners
• Identifying and executing the correct method as to how claims being processed based on the standard operating procedures whether if it’s a ticket or a referral.
• Provide excellent customer service and change the customers perception of Landmark /Oneguard.
• Achieve the target goal of 95% when it comes to Quality score.
• Provide exceptional customer service and achieve the target goal for CSAT and Clarity which is 4.8%.
• Attendance goal per month is 3% below.

• At least SHS Graduate is encouraged to apply
• 1 year customer experience in BPO Voice - Customer Service experience required
• Above average when it comes to English communication skills
• Must be good when communicating through email.
• Expert in multitasking & must be good in handling escalation calls
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)
• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities
• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience developmen

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!!!

Position: 17118796314 - Finance Manager
Working Hours/Shift: M-F, Full-time, 40 hours a week; semi - flexible, overlap 09:00 AM - 01:00 PM UTC / 05:00 PM - 09:00 PM Philippine Standard Time
Salary Range: $ 900 - 1500 USD

Customer Relationship Management:

• Maintain and update customer databases.
• Monitor active customer accounts and interactions.
• Assist in analyzing customer feedback and usage data to enhance customer experience.

Financial Management:

• Oversee and manage invoicing and payment processes.
• Ensure accurate and timely financial reporting.
• Assist in budget preparation and monitoring.
• Liaise with accounting and finance teams for financial reconciliation and audits.

Operational Support:

• Coordinate and optimize internal operational processes.
• Assist in project management and ensure timely delivery of services.
• Support the preparation of operational reports and presentations.
• Manage and organize administrative tasks and company documentation.
  
  

Technical and Analytical Support:

• Leverage technical skills to optimize operational tools and software
• Conduct data analysis and provide insights for decision-making.

Collaboration and Communication:

• Collaborate effectively with team members across different departments.
• Communicate with external stakeholders, including customers and vendors.

Qualifications:

• At least 2 + years of experience as a Finance Manager;
• Experience working with a German client/company is a huge advantage
• Proficient with using ZOHO Accounting software
• Proficient with banking software is an advantage

About the Role

• Reporting to our Customer Experience Lead, your responsibilities include:
• Manage large volumes of incoming emails and social media replies with a customer-first attitude.
• Manage occasional calls (majority of calls handled in Australia)
• Handle customer queries, provide appropriate solutions and follow up to ensure resolution.
• Take the extra mile to engage customers and build a loyal customer base.

To excel in this role, you’ll need

• Proven customer support experience. (2-3 years)
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communicator, both verbally and in writing. (with a preference for a minimal accent)
• Strong attention to detail and often pick up on things that others would miss
• Ability to stay calm when customers are stressed or upset.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

As a Talent Management Manager, you will be instrumental in shaping the future of our workforce, focusing on leadership development, learning, and career development, as well as performance management. You will also play a critical role in recruitment marketing and building strategic partnerships with academic institutions to attract and nurture future data center talents like interns or cadet programs.

Key Responsibilities

• Develop and implement a comprehensive leadership development framework that aligns with our business objectives and industry standards.

• Oversee the learning and development initiatives, ensuring they are effective, relevant, and aligned with career progression paths.

• Drive the performance management process, integrating it seamlessly with our talent development strategy.

• Spearhead recruitment marketing strategies to enhance our employer brand, particularly within academic environments.

• Build and maintain strong relationships with universities and educational institutions to develop a pipeline of future talent for internships and graduate programs.

• Use data analytics to measure the impact of talent management initiatives and to make informed decisions for continuous improvement.

• Manage cross-functional projects with a focus on innovation in talent management practices.

• Provide strategic oversight for career development programs to ensure they meet the needs of both the employees and the business.

Qualifications

• Must have a Bachelor's Degree in any related fied of study

• Proven experience in Talent Management, particularly within the technology or data center sector.

• Strong project management skills and the ability to lead strategic initiatives across the organization.

• Proficiency in data analytics with experience in using insights to drive talent strategies.

• Deep knowledge of leadership development, performance management systems, and learning and development best practices.

• Experience in building and maintaining academic partnerships and in designing programs for early-career talent.

• Outstanding communication and interpersonal skills, with the ability to engage and inspire stakeholders at all levels.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Royal Service Supervisor

Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

What you will be doing:

Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
• Ensure all colleagues are up to date with “Royal Service” software system
• Train all Royal Service colleagues
• To have a complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Attend regularly scheduled departmental meeting
• Schedule colleagues in accordance with the departmental budget
• Balance operational and Colleague needs
• Follow all safety policies
• Other duties as assigned

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SOURCING AND RECRUITMENT LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Lead a team responsible for the execution of sourcing and hiring quality talent on time.

• Design, build and establish results-oriented sourcing activities both virtual and in-person to drive applications from qualified candidates at the right time for the hiring requirements of the company

• Manage the overall sourcing strategies including governance of productivity, data tracking, results monitoring, reporting, analysis, and insights encompassing assigned scope

• Provide direction and guidance to the team, ensuring that target applications and hires are met based on committed sourcing plan and budget

• Collaborate with internal and external partners such as operations, HR/admin and vendors on project and initiatives related to delivering on hiring needs

• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements and solutions for the company’s recruitment strategies

• Implement process improvement through root-cause analysis to improve operational efficiency and hiring capabilities for hiring programs within the company

• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tool

• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting

• Promote the company’s image to candidates and external service providers and ensures that the company is represented in the most accurate and appropriate way to all candidates

• Drives the highest standards of ethical behavior for all staff involved in the recruiting process

• Perform Ad-Hoc tasks and duties related to the role that may arise due to business need

• Prior experience on a Senior Manager or Director level position

• 3+ years of experience managing the overall Recruitment/Sourcing process ideally for a BPO or similar company

• Solid experience in social media, research and market analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Digital Marketing Manager

Working hours: 9 AM - 5 PM EST Monday to Friday (always available on Slack/phone/zoom during those hours)

Holiday/s: US and/or PH Holidays

Salary Range: USD 1,000 - 1,500/month

About the company:

Building enduring brands at the intersection of real estate and retail.

About the role:

We are seeking a strategic and analytical MANAGER, DIGITAL MARKETING  (E-COMMERCE/SHOPIFY) with a proven track record in delivering exceptional results through consistent execution of strategic plans. The ideal candidate should have experience in developing, analyzing, optimizing, and executing e-commerce growth strategies across channels (social, ads, newsletter, Shopify, SEO).

Duties and responsibilities:

• Analysis
• Analyze G4 analytics to support SEO, social acquisition, newsletter, and objectives (below)
• Analyze social media content performance to support objectives.
• Analyze the Shopify reporting dashboard to support objectives.
• Analyze Klaviyo reporting dashboards (flows and campaigns) to support objectives.
• Analyze and report weekly on promotion performance (Shopify) and suggest optimizations (products/pricing).
• Analyze and report weekly on revenue performance
• Analyze display ad and pre-roll video performance in ads account and optimize.
• Analyze LTV and optimize retention channels (Klaviyo).
• Analyze Shopify baskets, customer cohorts/segmentation, and up-sells/cross-sells to achieve AOV objectives.

• Tasks/Expectations
• Work with and assist the Content Manager in scheduling and assigning content tasks across editors, writers, and vendors (A/V).
• Work with the Operations Manager to provide analysis and feedback on sales and performance objectives outlined below.
• weekly report card outlining results and efforts pertaining to objectives below.
• Available and responsive from 9 AM to 5 PM EST.
• Coordinate digital marketing activities and content schedules across vendors.
• Meet regularly with digital marketing vendors with a focus on achieving objectives (newsletter, manager content, SEO, web developer, etc.)
• Have a strong grasp of written and spoken English.
• Bonuses paid on performance (bonus defined by objective line items).
• Develop a bimonthly promotion program based on analysis.
• Coordinate newsletter, social, SEO, and content.
• ensure website listings reflect
• 24-hour turnaround on tasks, optimizations, and execution.

• Objectives
• Increase e-mail newsletter subscribers weekly (~3,500 currently).
• Increase email-attributed revenue.
• Achieve newsletter KPI targets
• Increase Google reviews by market organically (non-black-hat/paid).
• Increase AOV from $58 to $80+ (Shopify upsell, segmentation, etc.)
• Leverage Gorgias customer service as sales channel (new)
• 3+ ROAS on display ad campaigns.
• Define LTV and create substantiated objectives for incremental growth.
• Increase conversion rate on Shopify from 4.5% to 6%+
• Increase social media traffic acquisition monthly (currently ~5,000).
• Increase website revenue week over week consistently.
• Achieve SEO objectives within the agency contract (non-branded clicks, organic search traffic, technical scoring).

• Must have proven experience in digital marketing
• E-commerce background is a plus (ideally 5 years of experience in e-commerce)
• Proficiency in using the following tools is a plus (should have an "I can figure this out" mentality with an understanding of how tools work):
• Klaviyo (analysis not necessarily editing/creating emails)
• Shopify dashboard - analysis of traffic/promotions/revenue/customer segmentation etc
• G4 Google Analytics - pulling insights out from traffic/monetization.
• Excel/Numbers - for basic analysis reporting.
• Notion (for promotion and content calendars)
• Meta Ads Manager analytics for ad optimizations.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Address concerns via incoming calls 

• Answer inquiries thru messages via simple text 

• Do outbound calls to homecare aids and facilities 

• Other admin task like sorting folders and files 

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months experience  
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Proficiency in using computer systems & relevant software 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Specialist (part-time)

Work Hours: 15-20 hours per week between 9:00 AM to 5:00 PM PH Time (with flexibility to work on weekends if needed)

Holidays: Philippine holidays

Pay Range: USD 400 - 500 per month (depending on qualifications and skills)

Responsibilities:

• Turn potential customers into paying customers.
• Upsell our products to paying customers in a way that is meaningful (i.e. provides value to the customer) and converts.
• Convert clients into raving fans who are active in the community and continue to purchase products.
• Solve customer problems in the first interaction with them and go above and beyond. We want to provide an amazing customer experience.
• Help with creating new products and improving existing products based on customer feedback.
• Identify key processes within the company and improve efficiencies by creating an internal wiki of these processes.

Key Performance Indicators:

• Grow revenue generated from the client success team to 20% of all company revenue.
• Have a Net Promoter Score (NPS) of over 90.
• Average resolution time of less than 24 hours
• Contractor satisfaction of greater than 90%.
• Survey contractors after project completion asking them to score us on communication, clarity of project scope and feedback, responsiveness, etc.
• Create an internal wiki of the company’s most important processes.

• At least 2 years of experience in customer service.

• Good oral and written communication skills (English language).
• Exceptional customer relationship and organization skills.
• Ability to multitask and meet deadlines.
• Strong attention to detail.
• Ability to work with minimal supervision and comfortable talking with customers on the phone.
• Positive attitude, empathy, and patience towards customers.
• Ability to adapt to different customer personalities and situations.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Community and Partnerships Manager (part-time)

Work Hours: Monday, Wednesday, Friday, 15-20 hours per week between 9:00 AM to 5:00 PM PH Time

Holidays: Philippine holidays

Pay Range: USD 500 - 600 per month (depending on qualifications and skills)

Responsibilities:

• Manage and grow app community - encourage people to share their experiences/questions/photos, post regularly, create groups, etc. Ensure high engagement and a sense of community
• Create raving fans and word of mouth referrals
• Gather reviews - NPS surveys, before and after surveys, app before and afters, Shopify reviews, quotes from customers encountered via customer service
• Gather and organize all before and afters
• Manage Share Your Journey Challenge (SYJC) content
• Future - affiliate marketing, influencer marketing, partnerships with other content creators 

Key Performance Indicators

• Number of daily posts in app community
• Number of before and after's shared in app community (per month)
• Share Your Journey Challenge (SYJC) content - number of useable before and afters
• Streamline process for storing and sharing reviews from all platforms

• Good oral and written communication skills (English language).

• At least 1 year of experience in community management, partnership management, or a related field
• Strong interpersonal skills and the ability to build and maintain relationships with key stakeholders.
• Proven ability to build and nurture communities and drive engagement through various channels.
• Experience in managing strategic partnerships and working with organizations and influencers.
• Knowledge of marketing principles and experience in planning and executing campaigns.
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.