Total 945 service centre manager job vacancies in The Philippines

The core of this role is to be the strong CPS expert for the Philippines market. Partnering with clients to deliver consumer panel analytics and service that will add value not only to the client business, but the NIQ organization.

Responsibilities

New client service leader: 

• Will be the main service person for newly won strategic client. Manage the day-to-day relationship with a specific portfolio of CPS clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation 
• To act as a CPS SME within the local market and join Sales to pitch new clients. You will be mostly responsible for showcasing the NIQ CPS capability in real business situations. 

CPS Thought leadership and analysis consultant: 

• Will be the key person to provide the thought leadership of PH part for those cross category and general understanding.  
• Will play the consultant/coach role for local CS team to turn to for doing CPS analysis.  
• Will work with local CS team to work out the “Best Practice “of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice 

Leader and escalation point for CPS product related questions: 

• Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between CS team and PL/Operation team. 
• Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account AD/Consultant to explain the data challenge to clients. 

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Our Why 

Datacom works with organizations and communities across Australia and New Zealand to make a difference in people’s lives and help organizations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimization team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionizing the technology industry!

The Workforce Planning Manager is responsible for analyzing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organization has the right people with the right skills to support its business objectives.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimize and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement.
• Proven analytical and problem-solving skills.

We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide Competitive salary, exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

• Oversees the Finance activities of the Manila Shared Services: SGS Gulf Limited – ROHQ and SGS Global Business Services Asia, Inc. and SGS Inspection Services SA – Philippine Branch, including the management reporting of assigned LOB in compliance to set standards that includes but not limited to SGS group reporting standards, Head Office reporting, generally accepted accounting principles
• Business Partnering, Finance & Regulatory Reporting, and Head Office Reporting. The FP&A will assist the FPD across a variety of tasks including preparation of Budget, Controls and Forecasting, and Business Units Costs and Expenses Variance Analysis
• Handles and monitors the Capital Expenditures of SGS Non-commercial entities including providing support to the business in building the CAPEX business case, financial models, inputs in project charter and details,
• Champion the Internal Control on Financial Reporting across all Philippine entities
• Oversees that Affiliates/Intercompanies Invoices or Recharges are managed timely and accurately in the proper accounting period across all Philippine entities – for non-commercial entities only
• QHSE coordinator for Local Finance

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

We are currently looking for a new Social Media Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

The Social Media Manager will also work with other colleagues to brainstorm new ways to increase Lever Foundation's online presence and regional/global reach. Other work including helping draft online blogs and similar written content may occasionally be part of the job role.

This role will be based in the Philippines and will be part-time.

• Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules.
• Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles.
• Provides financial support, including forecasting, budgeting and analyzing variations from budget.
• Analyzes and prepares statutory accounts, financial statements and reports.
• Conducts or assists in the documentation of accounting projects.

Operational Excellence & Client Experience is an innovative team that is constantly seeking transformative opportunities for Visa Client Care. With transformation comes change across the people, process, and technology spectrum. We must stay diligent in our transformation approach from concept to sustaining operations. Our Senior Program Managers drive all aspects of that lifecycle, from strategic planning to agile and tactical execution to sustaining and continuous improvement. We constantly strive to provide a world class Client Experience that helps our business to differentiate itself from our competition.

Our goal is to quickly drive process improvements to achieve better Client Experience,  enhance the team member engagement, enable OKR achievement, and ensure regulatory compliance. We are seeking highly motivated, data driven, independent thought leaders, with a passion for global operations transformation.

Key Responsibilities:

• Perform all duties associated with managing Lean, Agile and Client Experience transformation programs
• Analyze customer and client surveys as well as team member feedback to drive efficiencies in processes and improvements in client experiences
• Connect with key stakeholders, understanding their drivers and stressors, ensuring the programs improve internal as well as external performance
• Work with the Business Owner to understand priorities, risks and timelines and establish and manage the plan to achieve program milestones
• Drive the establishment of documented processes and procedures within an easily accessible Knowledge Management framework utilizing formal change management
• Foster team cohesion and morale, constantly acknowledging other’s contributions and celebrating team wins
• Continuously strive to be the best through retrospectives and continuous improvement
• Manage projects to achieve OKR objectives

About You:

• You have passion and ownership for everything you do. You act on behalf of the whole company, as if it were your own, and never say 'that’s not my job'.
• You are an expert in 'Maximizing the amount of work not done', you enjoy simplifying workflows, eliminating waste and minimizing re-work.
• You are extremely curious, and dive deep into the data to understand the customer journey and the team member pain points, before ever recommending a solution.
• You feel proud of yourself for getting things done quickly. You have a sense of urgency and a bias for action. You understand that the fastest way to get things done is to utilize a structured, documented, and unambiguous approach, often relying on proven frameworks and published standards to kickstart initiatives.
• You are an excellent and direct communicator. You listen attentively, speak candidly and treat others respectfully. You are a thought leader and are bold in your approach to bring forth fresh ideas and innovative solutions. You have excellent writing skills and understand that taking notes and documenting details is a leadership skill that enables alignment and sets team direction.
• You are a motivated self-starter with the ability to work independently while driving projects and programs with cross-divisional teams to achieve desired outcomes, effectively prioritize and multi-task under tight deadlines
• You love people, whether they are our team members or our clients, and you are passionate about making their lives better every day.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

"The Customer Service Supervisor assumes responsibility as the overseer of the Order to Delivery process. They serve as a central hub for the exchange of information between Sales/Marketing, Supply Chain Management (SCM), and other support departments. Their primary duty entails ensuring the accurate input of all orders into the SAP system."

Duties and Responsibilities
Customer Service:

• Make sure that the Sales Target is achieved through time and in full delivery of orders
• Ensure timely resolution of issues about serving of orders.
• Guarantee that SO Details are encoded accurately
• Organize the delivery schedule in line with order due dates.
• Maintain an efficient flow of communication regarding information involved in order fulfillment and other customer issues
• Other tasks that may arise in line with operational and business needs.

Primary Responsibilities:
Managing all daily operational activity, such as but not limited to:

• • Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.
  • Complete, and periodically maintain, proper departmental documention, such as but not limited to:
    • troubleshooting guides,
    • policies,
    • procedures,
    • processes,
    • resolution guides,
    • walkthroughs,
    • training material.
  • Ensuring documented departmental policies, procedures, processes, etc. are followed.
  • Apply strong triage methodologies for proper and timely creation, handing, resolution, management, communication, and closure throughout a Tier 2 trouble ticket life cycle.
  • Develop and maintain departmental and individual key performance indicators, per ticket-type SLOs, communication internal and content requirements, escalation SLAs, and reports that track key metrics associated to each.
  • Continually identify, define, and lead initiatives that improve the customer experience, reduce ticket duration, eliminate ticket creations, avoid repetitive tasks, and/or streamline ticket handling.
  • Maintain actual and forecasted personnel work demand calculators, with augments and training being completed prior to resource exhaustion.
  • Improve existing tools, data, and content utilized or provided by Tier 2 to customers, agents, and other AireSpring departments.
  • Act as the primary escalation point of contact for issues raised beyond technician and supervisors levels, and own a timely path to resolution and communication related to the escalation.
  • Implement and maintain a robust root cause data gathering method for all tickets and escalations, and seek to eliminate/reduce go-forward similar tickets and escalations through inter-departmental process/data improvement initiatives, customer/agent education, personnel training, documentation improvements, tool changes/development, and automation projects.
  • Set departmental standards, develop and maintain a robust quality assurance system, and manage the results to the standards. 
  • Ensure that the Tier 2 globally distributed technical support departments operate successfully 24x7 and that escalations and ticket management are performed by skilled and available resources during each shift.

The developer is responsible for design, construction and unit testing of ServiceNow Forms. The candidate will collaborate with Business Analysts and SMES to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow Forms and other User Experience aspects of ServiceNow.

Job Responsibilities

• Design, architecture, maintenance and enhancement of ServiceNow Forms.
• Create and maintain the current state of the ServiceNow platform architecture documentation
• Gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
• Participate in the configuration and customizations, as needed, based on customer needs.

Reporting Line

• • This position reports to the Minerals Director and oversees directly the Trade Services Operations Executive/s.

Primary Responsibilities    

• • Controls and organizes the technical operations of the Trade Services; ensuring compliance against SGS policies and procedures, ISO 9001, ISO 14001, ISO 45001, ISO/IEC 17020, Operational Integrity, and Minerals Business technical requirements and other company policies. In-charge in assisting the Minerals Director in growing the Minerals business. 

Specific Responsibilities   

• Oversees all the trade-related services and operations of the Minerals business in accordance with the company policies and procedures, Safety, Security, and other international standards to which SGS subscribes.
• Ensures the operational requirements and performance targets of the Trade Services operations are achieved through proper manpower planning, work distribution, performance monitoring and reporting.
• Develops and recommends new services consistent with SGS competencies and follows client requirements.
• Assists the Minerals Director by providing technical inputs to specific customer requirements for the development and/or improvement of marketing design, strategies, plans and their implementation.
• Assists the Minerals Director in preparing the budget for his Operations that will complement budget targets.
• Performs other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

Responsibilities

• Co-ordinate and execute day to day administrative and legal formalities in accordance with the law
• Ensuring the continuing good standing of client companies by ensuring all company law and contractual requirements are complied with
• Build, develop and maintain partnerships with cluster contacts

Tasks 

• Review board minutes, prepare complex board packs, including agenda, related minutes, agreements and documentation.
• Train, coach and support the team as and where required
• Maintain and review board/filing trackers
• Ensure legal and regulatory compliance
• Ensure prompt follow-up and timely execution of client requests
• A point of contact for daily operations on complex clients
• Coordinate deliverables for junior team members, working closely together with (Assistant) Managers
• Assist with the audit process Attend board and shareholders meetings, preparing related minutes, IQ-EQ service agreements and documentation.
• Review board minutes of more junior team members
• Prepare and review RCS, RBO, EMIR and general documents
• Understand fee agreements and identify out-of-scope services
• Coordinate with 3rd parties and support/remote functions
• Review of bank account opening forms

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include: 

- Design, develop, execute and manage organizational change management strategies and plan
- Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the Corporate IT organization and Visa
- Evaluate and ensure user readiness
- Conduct impact analysis and change management assessment, including change readiness
- Provide input, document requirements and support the design and delivery of end user training
- Define and measure success metrics and monitor change progress
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Identify and manage relationships with key stakeholders
- Identify and manage relationships with executive sponsors
- Consult and coach project teams
- Support and engage senior leaders
- Coordinate efforts with other subject matter experts
- Integrate change management activities into project plans
- Track and report issues and action items
- Work with virtual teams located in different time zones and with differing cultures
- Represent the Employee Enablement Solutions team and be a strong, vocal customer and user advocate
- Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

As a sales manager for managed services company (MSP), your role is crucial in driving revenue and ensuring the success of your team. Here are some key aspects of your role that you should focus on:

1. Setting clear goals: It's important to establish clear and achievable sales goals for your team. These goals should be specific, measurable, attainable, relevant, and time-bound (SMART). By setting clear expectations, you can motivate your team and track their progress effectively.

2. Providing training and support: Invest in training programs to equip your sales team with the skills they need to succeed. Offer ongoing support and coaching to help them improve their performance. Providing feedback, guidance, and resources will help your team members reach their full potential.

3. Developing a strong team culture: Foster a positive and motivating work environment to keep your team engaged and driven. Encourage collaboration, recognize achievements, and celebrate successes. A strong team culture can boost morale and productivity.

4. Monitoring performance: Keep track of your team's performance through regular monitoring and analysis of key metrics. Identify areas for improvement and implement strategies to address any challenges. By monitoring performance, you can make data-driven decisions to optimize sales outcomes.

5. Building relationships: Develop strong relationships with both your team members and clients. Support your team members and build trust with them, fostering a positive working relationship. Cultivate relationships with clients to understand their needs and provide tailored solutions.

6. Implementing effective sales strategies: Develop and implement sales strategies that align with your company's objectives. Stay updated on industry trends and market conditions to adjust strategies accordingly. Experiment with different approaches to find what works best for your team.

7. Utilizing technology: Leverage technology tools and software to streamline sales processes, track performance, and analyze data. CRM systems, sales forecasting tools, and communication platforms can enhance productivity and efficiency within your team.

8. Handling challenges: Address challenges proactively and provide solutions to overcome obstacles. Be prepared to handle objections, address conflicts, and navigate difficult situations. Your ability to handle challenges effectively is crucial to maintaining a high-performing team.

9. Continuous improvement: Encourage a culture of continuous learning and improvement within your team. Offer opportunities for professional development, training, and feedback to help your team members grow and excel in their roles.

10. Communicating effectively: Maintain open and clear communication with your team members, superiors, and other departments within the organization. Keep everyone informed about goals, expectations, and progress to ensure alignment and collaboration.

By focusing on these key aspects of your role as a sales manager, you can lead your team to success and drive growth for your organization. Keep adapting to changes in the market and industry trends to remain competitive and achieve sustainable results.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Business Development Manager at QIMA, your primary responsibilities will include:

• Client Portfolio Management: Develop and manage your own client portfolio, typically consisting of companies involved in the import and export of consumer goods globally.
• Prospect Acquisition: Utilize various methods such as cold calling, networking, referrals, and participating in fairs and exhibitions to identify and acquire new clients, mainly focusing on Hong Kong & other Far East countries sourcing offices & overseas clients.
• Client Relationship: Nurture prospective clients, maintain consistent and open communication, and successfully close deals.
• Upselling Services: Promote additional services to existing clients to ensure they leverage the solutions provided by QIMA optimally.
• Collaboration: Work in synergy with the Operations and Marketing Teams to drive large-scale projects and increase market awareness.
• Market Analysis: Analyze market trends, establish competitive advantages, and monitor metrics to ensure effective use of analytics in achieving ambitious sales targets.

Responsibilities

The Service Delivery Lead reports to the O2C Global Process Owner. The role will also work very closely with our, Commercial Team, Support Centre and relevant in-country teams. They required to have a strong focus on executing, monitoring and reporting on the effectiveness of the billing process across the region. In addition, identify improvement operations and work with our Transformation team and IT Teams to deliver key automation initiatives. Core deliverables are as below:

• Ensuring Vendors/Restaurants are paid correctly within the expected Service Level Agreement
• Establishing and maintaining effective communication and coordination with stakeholders
• Support in-country teams with relevant insights with monthly reporting
• Managing and building a delivery team, either in-house or outsourced
• Responsible for researching, tracking, and resolving billing issues on a timely basis
• Ensuring the accuracy of invoices with master data before approving payment
• Review / Approve any Revenue recognition journals impacting regional financial and payments (if applicable)
• Continuous improvement of the billing process
• Monitor and ensure SLAs are met, issues escalated and prioritised (for both our internal and outsourced providers)
• Manage the governance process with stakeholders  (i.e. weekly, monthly, and quarterly business reviews)
• Support onboarding of any new countries into the regional office
• Other duties as assigned

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Get to know our Team:

This role will be primarily focusing on the intricate backend services for driver partners along with aspects of merchant vendor management. We are a team that: 

• Celebrates strong collaboration and support and mutual respect. 

• Is passionate about creating and ensuring value for our driver and merchant partners. 

• Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. 

• Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners. 

Get to know the Role:

As Senior Manager, Vendor Management, you will lead our efforts to drive operational excellence through strategic outsourcing and vendor partnerships. Your role will focus on enhancing performance, optimizing costs, and ensuring the quality of services received from third-party vendors and business process outsourcing partners. You will play a critical role in shaping our outsourcing strategy, managing our vendor portfolio, and ensuring that our partnerships align with our business goals and values.

The day-to-day activities:

• Strategic Leadership and Oversight: Develop and implement a comprehensive outsourcing and vendor management strategy that supports the organization's objectives. Oversee all aspects of our BPO and vendor relationships, including selection, negotiation, performance monitoring, and relationship management.

• Performance Management: Establish performance metrics and service level agreements (SLAs) to ensure vendors meet or exceed expectations. Conduct regular performance reviews and implement improvement plans as necessary.

• Risk Management: Identify potential risks associated with outsourcing and vendor partnerships. Develop and implement risk mitigation strategies to protect the organization's interests.

• Cost Optimization: Drive cost-efficiency initiatives through effective negotiation, contract management, and ongoing vendor evaluation. Ensure that outsourcing arrangements deliver value and support the organization's financial goals.

• Collaboration and Communication: Work closely with internal stakeholders to understand their needs and ensure vendor services align with these requirements. Foster strong relationships with vendors and act as the primary point of contact for all vendor management issues.

• Compliance and Quality Assurance: Ensure all vendor partnerships comply with legal, regulatory, and organizational standards. Oversee quality assurance processes to maintain high service standards.

• Innovation and Continuous Improvement: Identify and leverage opportunities for innovation and process improvement within vendor services. Stay abreast of industry trends and advancements to maintain a competitive edge.

The Key Accounts Manager for Large Farm is responsible for generating and cultivating an increasingly loyal customer base of farm feed and animal health products for Pilmico Animal Nutrition Corporation through active selling, technical training activities and establishing relationships with industry stakeholders, farm owners, and potential customers.

This role will also be the technical and sales resource person in subjects pertaining to the segment; is involved in gaining and sharing knowledge to the sales team, distributors and other entities. He/she will be in charge of the growing market share for all large farms within his/her specified scope of coverage.

Eram Talent is currently seeking a highly experienced and talented FM Design Manager to join our team in Saudi Arabia. As a leading independent Talent Acquisition Consultancy, we specialize in providing recruitment solutions for various industries, including Facilities Management (FM).

The FM Design Manager will play a key role in overseeing and managing the design process for FM projects. They will be responsible for ensuring that design deliverables meet client requirements and industry standards. The FM Design Manager will collaborate with project teams, clients, and stakeholders to develop innovative and practical design solutions.

Responsibilities

• Lead and manage the design team in the development of FM design concepts and solutions.
• Collaborate with project managers, architects, and engineers to ensure coordination and integration of design activities.
• Review and approve design drawings, specifications, and documentation.
• Ensure compliance with relevant codes, standards, and regulations.
• Participate in project meetings and present design concepts to clients and stakeholders.
• Manage the design process, including Design-Check-Approve-Authorize cycle.
• Provide technical expertise and guidance to team members.
• Stay up-to-date with industry trends and advancements in FM design.
• Coordinate with suppliers and contractors to source materials and ensure design implementation.
• Conduct site visits to monitor design implementation and provide recommendations.

• Bachelor's degree in Architecture, Engineering, or a related field.
• Minimum of 10 years of experience in FM design, with at least 5 years in a managerial role.
• Strong knowledge of FM design principles, codes, and standards.
• Proficiency in design software and tools.
• Excellent leadership and team management skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong communication and interpersonal skills.
• Experience in the Facilities Management industry is highly desirable.
• Fluency in English and Arabic is preferred.

Eram Talent, a leading Talent Acquisition Consultancy in the Facilities Management (FM) industry, is seeking a skilled FM Transition Manager to join our team. As an independent consultancy, E-Talent specializes in providing recruitment solutions to clients in various industries, including Facilities Management, Oil & Gas, Infrastructure, Energy, Transportation, and Health Care. Our global reach and network enable us to connect clients with highly qualified professionals from around the world. As an FM Transition Manager, you will play a critical role in managing the transition and implementation of FM services to new facilities in Saudi Arabia.

Responsibilities

• Lead the transition and implementation of FM services to new facilities in Saudi Arabia
• Develop and implement transition plans, ensuring that all phases of the transition are executed smoothly
• Coordinate with internal stakeholders, external vendors, and client representatives to ensure a seamless transition process
• Conduct site assessments to identify FM requirements and develop customized solutions
• Manage the recruitment and training of FM staff, ensuring that they are equipped with the necessary skills and knowledge
• Establish and maintain relationships with key stakeholders and clients, ensuring high levels of customer satisfaction
• Monitor and evaluate FM services to ensure compliance with established standards and performance metrics
• Provide regular progress reports and updates to senior management and clients

• Bachelor's degree in Facilities Management, Engineering, Business or related field
• Minimum of 7 years of experience in Facilities Management, with at least 3 years in a transition management role
• Strong knowledge of FM best practices, industry standards, and regulations
• Proven experience in managing FM transitions and implementing FM services in new facilities
• Excellent project management, organizational, and problem-solving skills
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
• Ability to work independently and manage multiple priorities
• Fluency in English is required, fluency in Arabic is highly desirable

Eram Talent is currently hiring for a Quality Assurance Manager (Luxury Experience) for one of our esteemed clients in Saudi Arabia. Our client, a leading company in the luxury industry, is looking for a dedicated and experienced professional to ensure the highest level of quality and customer satisfaction.

As a Quality Assurance Manager, you will be responsible for implementing and maintaining quality assurance processes and standards throughout the organization. Your role will involve developing and implementing quality control procedures, conducting regular audits and inspections, and creating reports to track and analyze quality metrics.

This is an excellent opportunity for an individual with a strong background in quality assurance, particularly within the luxury sector, to contribute to the success of a renowned company.

Responsibilities

• Develop and implement quality assurance processes, procedures, and standards
• Establish quality control checkpoints and conduct regular audits and inspections
• Monitor and analyze quality metrics, identifying areas for improvement
• Collaborate with cross-functional teams to implement corrective actions and improve quality performance
• Train and educate employees on quality assurance processes and standards
• Maintain up-to-date knowledge of industry standards and best practices in quality management
• Compile and analyze data and prepare reports on quality performance
• Ensure compliance with all relevant quality regulations and certifications
• Identify and address customer complaints and concerns related to quality
• Stay current with customer expectations and industry trends in luxury goods

• Proven experience as a Quality Assurance Manager, preferably within the luxury goods industry
• Strong knowledge of quality management systems and tools
• Solid understanding of relevant quality regulations and certifications
• Excellent analytical and problem-solving skills
• Detail-oriented with a focus on accuracy and precision
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work well in a team and collaborate with colleagues at all levels
• Bachelor's degree in Engineering, Business Administration, or a related field (preferred)
• Certification in quality management (e.g., Six Sigma, ISO 9001) is a plus
• Fluent in English and Arabic

Eram Talent, a division of ERAM Group, is seeking a Health & Safety Manager with luxury experience for an exciting opportunity in Saudi Arabia. The selected candidate will be responsible for ensuring the highest standards of health and safety are implemented within luxury environments to create safe and secure spaces for both employees and guests. Eram Talent is an independent Talent Acquisition Consultancy committed to providing outstanding recruitment solutions and has a global reach and network to source high potential professionals from various industries.

If Selected, the job location would be based in Saudi Arabia.

Responsibilities

• Develop and implement health and safety programs and protocols specifically tailored for luxury environments
• Conduct regular safety inspections, risk assessments, and audits to identify potential hazards and areas for improvement
• Provide training and support to employees on health and safety practices
• Ensure compliance with all relevant health and safety laws, regulations, and industry standards
• Investigate incidents and accidents, identify root causes, and recommend corrective actions to prevent future occurrences
• Collaborate with cross-functional teams, vendors, and external stakeholders to ensure a safe and secure work environment
• Maintain accurate records and documentation related to health and safety

• Bachelor's degree in Occupational Health and Safety, Environmental Science, or a related field
• At least 8 years of experience in health and safety management, preferably in luxury environments
• Strong knowledge of health and safety laws, regulations, and industry standards
• Experience in conducting risk assessments and developing safety programs
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively with cross-functional teams
• Fluency in English, both written and spoken
• Professional certifications in health and safety (e.g., NEBOSH, OSHA) highly preferred