Job Description

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such as:

Coaching compliance inclusive of RCAs and action Plans.

• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights thru internal Sutherland attendance tool
• Provide ideas that can help the client improve their product, business, processes and/or policies
• Present Team Performance to Clients in as needed basis
   
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flag on employee retention and partner with Operations Manager on stay interviews
  • Keep employees in the loop for any internal and external updates
  • Have Team participate on Site and Program employee engagement activities
  • Come up with Team level mini engagement activities to hype morale

As a Data Engineer you will play a key role on our Data & Analytics team. You will have the opportunity to propose and drive high quality engineering practices while building data infrastructure and ETL pipelines at scale. You will provide technical leadership, oversight, and set standards in the realm of Data Governance and Data Management. You will collaborate with business leaders, software developers, data scientists and data analysts in modernizing our current data infrastructure. 

Duties and Responsibilities

• Develops and maintains data pipelines including solutions for data collection, transformation, aggregation, management, metadata, and usage leading to performant and easy to use data models.
• Works with the team to document data lineage and overall data flow architecture that ease consumption of our data assets. 
• Work collaboratively as part of an Agile centralized team to support cross-functional analysts, data scientists, and end users to access the data they need to make informed business decisions 
• Breaks down work into estimable pieces and delivers accurate and consistent difficulty estimates 
• Participates in full SDLC for our data engineering solutions – requirements, development, testing and training and support 
• Partners with cross-functional stakeholders to understand business and technical requirements, plans and execute projects, and communicate status, risks and issues 
• Analyzing large datasets to identify gaps and inconsistencies, provide data insights, and advance continuous improvement in the quality of our data assets 
• Act as in house data expert and make recommendations regarding standards for code quality and data pipeline performance 

• Education: Bachelor’s Degree in Computer Science or any quantitative filed required. 
• Experience: 4+ years of expertise in implementing ETL pipelines and data best practices. 
• Experience with writing IAC. Cloud Formation or Terraform.  
• Experience in the following tools/languages is preferred: C#, Qlik, Infor Birst, Infor Datalake 
• Experience or Certification with cloud technologies preferred (Azure, AWS, Snowflake) 
• In depth knowledge of designing, building, and maintaining data transformation pipelines (ETL, ELT) 
• Experience building and consuming APIs for data flows. Eg Flask, Fast API etc 
• Proficiency in Python and SQL.  
• Experience with data warehousing, relational databases, NoSQl databases and Data Lakes. 
• Experience with project documentation and Agile methodologies   
• Strong interpersonal and communication skills required  
• Strong oral and visual presentation skills  

• HMO with 1 free dependent upon hire (with Dental coverage)
• Life Insurance
• Night Shift (20% Night Differential)
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learning
• Work from Home
• 75,000 - 80,000 salary/month

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 23K + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service.

ABOUT THE ROLE

The Client Service Administrator will go through a paid training program when one starts. You will be working with financial advisers in Australia to provide back-office administration and professional support by playing an instrumental role in helping people achieve their financial goals.

RESPONSIBILITIES

• Ensure client data is accurately recorded in all business systems according to agreed processes (CRM Management)
• Accurate and timely preparation of various reports.
• Prepare client communication.
• Ensure applications and other client documentation is completed and lodged according to business processes.
• Liaise with financial institutions (i.e., banks, fund managers or insurance providers etc.)
• Provide back-office administration and support.

Your application will be processed through 5 ELK.

• Bachelor’s Degree in Accounting, Accounting Management, Accounting Technology, Commerce, Business Administration
• Less than a year experience is considered.
• Willingness to undergo 4 weeks of Paid Training
• Intermediate to Advanced knowledge of the Microsoft suite
• Excellent verbal and written English communication skills
• Good with numbers and analytical
• Highly organized with strong attention to detail
• Knowledge of the financial services, banking or accounting would be advantageous

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil Initial Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in the North Luzon Area

- Bulacan
- Pampanga
- Isabela

• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 300  builders from 17 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazing Python Engineer to inject more smarts into our systems! You will work closely with our development team to design and implement features for our in-house software that is revolutionising back-office operations! The ideal candidate has a strong understanding of building, maintaining and upgrading Python applications, and brings their own creative flair to create intuitive software.

Position Duties

• Developing, deploying, maintaining, and optimizing Python applications
• Employing engineering practices and next-gen architectural patterns during development
• Integrations with third-party and in-house applications and microservices
• Rigorous testing of applications to ensure maximum usability and stability
• Feature request prioritization and grooming with our Product Managers and business
• Ensure proper security measures and data protection for features developed

• Experience in building webapps with Frappe
• Experience in REST API development with FastAPI, Flask etc.
• Experience with databases like S3, MongoDB, Postgres and BigQuery
• Experience in cloud computing platforms such as AWS and GCP
• Solid foundation of SDLC and software architecture
• Demonstrate an understanding of application development and deployment lifecycle
• Ability to work independently, be self-motivated and proactive and have good communication skills
• Bonus to have other technical knowledge such as event streaming (Kafka), dashboarding tools (Plotly Dash/Streamlit), containers (Docker/Kubernetes) and CI/CD
• Bonus to have worked on Python software such as ERPNext
• Bonus to have Javascript knowledge
• Bonus to have familiarity with PyData ecosystem such as numpy, scipy, pandas, scikit-learn, matplotlib, jupyter and ML tools such as PyTorch, Tensorflow/Keras, HuggingFace is a plus.

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Who are we?

Meet Sleek. We are an all-in-one digital platform helping entrepreneurs and investors to register their companies in Singapore, Hong Kong & Australia, and assist them with the management of their accounting, audit and taxes, in a 100% digital manner. We build cutting edge technology to automate manual work, and provide a delightful experience to our 5,000+ clients. Naturally, we are continuously looking for great people to join our dynamic team!

We are a team of 200 builders from 17 countries, with offices in Singapore, Hong Kong, Sydney & the Philippines, committed to delivering a great experience to our clients. At Sleek, you will find a fast-paced environment focused on building great solutions, and endless opportunities for learning and knowledge sharing, whether it’s around a coffee with your colleagues at the office, or via video calls with your peers based overseas! If you believe in tech for good, and want to make a change to the way things are done traditionally, this is the place for you.

We are looking for our next Senior Fullstack Engineer, to help us grow!

To do what?

• Collaborate with product managers to uncover the secret desires of the stakeholders and translate them into technical wizardry
• Forge and sustain high-grade, scalable, and steadfast software with utmost care and artistry
• Design, develop and implement new features and applications that will astound and delight users
• Work closely with other engineers and stakeholders to ensure that projects are completed with the grace of a swan and the strength of a bear
• Be a master craftsman at code reviews and ensuring code quality and maintainability
• Ensure that the applications are secure, scalable and maintainable, with the same vigilance and care as a watchful protector
• Nurture and cultivate junior engineers through technical guidance and mentorship as you would innocent seedlings
• Constantly elevate the development process by discovering and incorporating the most advanced and visionary methodologies

Who are you?

• Been a Fullstack engineer or similar roles with 5+ years of experience
• Proficiency with VueJS and NodeJS (Typescript)
• Proficiency with MongoDB and creation of indexes using ESR
• Coded microservices that are modular and reusable
• Understand Clean/Hexagonal architecture, SOLID principles, ACID, Idempotency
• Strong advocate for quality; unit test coverage, security bug fixes, proper documentation
• Strong interpersonal skills and ability to communicate with Agile teams
• Knowledge of cloud architecture (AWS, GCP) and when to use serverless/PaaS
• Experience building and deploying microservices to Kubernetes
• Ability to work independently and collaboratively in a team environment
• Always learning!

How about the company work and environment?

• We call ourselves Sleekers!
• Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
• We take corporate social responsibility very seriously at the company level and absorb the yearly carbon footprint of all of our employees
• Multicultural team with 15+ nationalities and as many languages spoken internally!
• Full Remote Work Arrangement
• Flexi Health Benefits
• We celebrate you: Sleek is an equal opportunity employer and welcomes applications regardless of race, ethnicity, religion, gender, age or identity

Join the Sleek family today!

Disclaimer: This job posting and the subsequent recruitment process are for pooling purposes only. We will contact qualified candidates for further assessment. While we appreciate all applications, please note that submission does not guarantee employment. The start date for the position is not yet guaranteed and is subject to change based on organizational needs and priorities.

Who are we?

Meet Sleek. We are an all-in-one digital platform helping entrepreneurs and investors to register their companies in Singapore, Hong Kong, Australia, UK and assist them with the management of their accounting, audit and taxes, in a 100% digital manner. We build cutting edge technology to automate manual work, and provide a delightful experience to our 5,000+ clients. Naturally, we are continuously looking for great people to join our dynamic team!

We are a team of 500+ builders from 17 countries, with offices in Singapore, Hong Kong, Australia, UK & the Philippines, committed to delivering a great experience to our clients.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

To do what?

• Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.
• Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.
• Collaborate with development team members to ensure proper implementation and integration of the solutions.
• Design, develop and test automation workflows and scripts that are cost efficient and resilient
• Deploy RPA components including bots, robots, development tools, code repositories and logging tools
• Support the launch and implementation of RPA solutions
• Create process and end-user documentation
• Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations at optimum efficiency
• Maintain current knowledge of relevant technologies and business processes

Who are you?

• Minimum 5 years relevant experience in the related field
• Proficiency in programming languages, such as C, C++, Java, Python, Go
• Experience developing and consuming APIs.
• Experience on RPA tools like UIPath is a pre-requisite
• Experience with Agile development methodology
• Experience with Databases, such as SQL and NoSQL.
• Self-motivated, able to work independently and also in a team, and able to take initiative without always being directed.
• Excellent problem solving/analytical skills and complex troubleshooting methods.
• Ability to multitask in a fast paced environment and prioritise the most critical tasks and projects.

How about the company work and environment?

• We call ourselves Sleekers!
• Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
• We take corporate social responsibility very seriously at the company level and absorb the yearly carbon footprint of all of our employees
• Multicultural team with 17+ nationalities and as many languages spoken internally!
• Remote Work Arrangement
• Flexi Health Benefits

Join the Sleek family today!

Answer incoming calls promptly. Using excellent customer service, telephone, and communication skills including tone and accuracy. Collect personal demographic and injury information from patients to provide the medical provider with the most accurate material. Transfer phone calls to the designated medical provider on call. Communicate with the medical provider team daily.

• Answer all incoming calls promptly
• Address and identify the injury and level of emergency. If non-life threatening continue with intake and notify the appropriate medical provider. If emergency, obtain a medical provider urgently prior to obtaining patient information.
• Verify and accurately enter all patient demographic information via telephone into the appropriate intake form including their incident description and job location.
• Maintain a calm environment that builds trust and confidence.
• Assist the patient with connection to medical provider via audio or video conference.
• Invoicing
• Payroll allocation
• Expense management
• Inventory management
• Tracking of CME (points)
• Other duties assigned.
• Position Technical

,service

• Proficient in the required language
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer services.
• HIPPA Compliant
• Shows the ability to calm patients during a stressful situation.
• Proficient with Microsoft Word, Excel, and Outlook
• Open to working during varying schedules, including shifts and weekends.
• Experience working or handling logistics accounts is a plus
• Having prior experience in managing logistics and healthcare accounts is an advantage.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 25,000 - 30,000 Monthly Salary