Total 237 service engineer job vacancies in davao city davao del sur

PROVIDE EXCELLENT CUSTOMER SERVICE TO EXISTING CLIENTS ANSWER CUSTOMER SUPPORT CALLS UPDATE CLIENT DATABASE WHENEVER NECESSARY PROMOTE OTHER PRODUCTS & SERVICES WHENEVER NECESSARY

Responsibilities / Tasks

• Provide cost wise estimates and quotation based from efficient electrical layouts & design to Application and Sales Team
• Work collaboratively with Project Engineer & Service Team during project installation, commissioning and start-up. By ensuring that installations and applications are in line with customer needs and safety standards.
• Collaborate with service technicians for troubleshooting related to electric hardware/software/automation.
• Maintain, manage, operate and modify existing control systems
• Perform risk assessments and ensure compliance with safety standards and electrical engineering codes
• Evaluate systems’ safety, reliability and performance.
• Provide advice and consultancy support in case of emergency call that pertains to electrical design and layouts.
• Manage engineering projects and deliver them on time.
• Work focus on preparing, scheduling, coordinating, and monitoring of assigned engineering projects.
• Formulating project parameters and assigning responsibilities to the most capable employees and monitoring the project team.
• Interacting with clients, interpreting their needs and requirements, and representing them in the field.
• Performing quality control tasks on budgets, schedules, plans, and personnel performance and reporting on the project's status.
• Cooperating and communicating with the project manager and other project participants and collaborating with senior engineers to create more efficient project methods and to maintain the project's profitability.
• Reviewing the engineering tasks and initiating the necessary corrective actions.
• Developing specifications for the project's needed equipment.
• Creating frameworks to measure the project's metrics and data collection.
• Establishing field test methods and methods for monitoring the quality of those tests.
• Ensuring the project's compliance with the applicable codes, practices, policies, performance standards, and specifications
• Conduct regular meetings with clients to ensure clarification and meet specific requirements in a timely manner.
• Maintain budgets and adjust according to needs as they arise.
• Track performance and analyze the completion of key goals.
• Document and report project progress to stakeholders and clients.
• Work cross functional to resolve outstanding issues.
• Promotes teamwork, maintains a positive attitude, and supports the concept of one face to our customers.
• Other task that maybe assigned by the Management.

Your Profile / Qualifications

• Licensed Electrical Engineer
• Knowledgeable in Automation is much preferred
• Field wiring skills
• Broad knowledge and technical skill in Industrial Refrigeration
• Excellent organizational and leadership ability
• Outstanding communication
• Mechanical, electrical, electronic background with a working knowledge of the other disciplines
• Commercial understanding of the impact of failure/downtime on production and ultimately customer delivery

Did we spark your interest?
Then please click apply above to access our guided application process.

KONE Philippines is embarking upon an exciting growth phase and this represents an opportunity to join our Service Equipment Business team as a Service Engineer for our NON-KONE Equipment. You will be performing all the maintenance operations on site, according to the service contract requirements, the company policies and the KONE processes and methods.

Your key focus is to provide excellent service maintenance to our clients handling non-KONE equipment.

What will you be doing?

•Maintain excellent relationships with our customers, site contact personnel, and end-users with quality service mindset attitude
•Positively building customer satisfaction quality of service and through regular, proactive, and precise on-site communication
•Diligently updating KONE systems and tools of correct details every client visit
•Ensuring Safety in workplace and site visit at all times
•Develop and maintain excellent customer satisfaction

Are you the one?

•Mechanical/Electrical Engineering qualifications, highly desirable
•Strong experience in Preventive Maintenance or Testing & Commissioning gained in Elevator and Escalator industry 
•Holds a Driver's License and drives a motorcycle / vehicle
•Can work on Mid or Night Shift work schedule
•Proven success in Root Cause Analysis is an advantage
•Strong commitment in building good relationship with clients and internal stakeholders

What do we offer?

•Career progression opportunities within a global organisation
•Total reward elements that engage and motivate our employees and help us make KONE a great place to work
•Comprehensive learning and development programs covering a wide range of professional skills

LI-KA1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

DUTIES AND RESPONSIBILITIES

• Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.
• Takes immediate action to escalated tickets and close it as soon as issue has been confirmed resolved.

• Manage more complex proactive events, perform advanced diagnostics, escalate third-party problems, be they software or hardware vendor, and gather pertinent details enabling escalation to Supervisor / Manger when necessary.
• Provide IT support services over the phone, chat, tickets and through other electronic means and assist with field work if necessary.
• Mentor’s new hires during the nesting period.
• Document, track and monitor end-user problems to ensure timely resolution.
• Research and implement fixes for new issues.
• May work with infrastructure and create new solutions.
• Assists with maintaining an accurate Service Desk knowledge-based tool.
• Area of support includes: Troubleshooting, software problems. configuration, database administration, network setup/diagnoses,  and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues
• Virus/Spyware Removal/Detection
• Reports complex issues to Incident Manager

MINIMUM REQUIREMENTS

• Ability to follow, document, and maintain standard procedures.
• Superior analytical and problem-solving abilities with keen attention to detail.
• Ability to respond to requests for technical assistance via phone and through other electronic means.
• Technical discipline to effectively perform routine assignments; as well as applied knowledge of established procedures, policies and practices.
• Ability to diagnose the cause of a problem in a complex environment and provide effective solutions quickly.
• Interpersonal and communication skills necessary to train others in computer system.
• Ability to simplify complex technical terms when assisting end-user.
• Ability to communicate problems with supervisors as they become known.
• Ability to meet deadlines
• Able to react to change productively and handle other essential tasks as assigned.
• Excellent written and verbal communication skills including interpersonal / customer service skills
• Must possess a strong commitment to high-quality customer service and solid work ethic
• Exceptionally self-motivated and directed with ability to set and manage priorities judiciously.
• Ability to provide Acquire BPO customers with outstanding customer care and service at all times.
• Willing to work variable shifts including evening, weekends and public holidays.

Join the A-Team and experience the A-Life!

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global companies access to highly skilled professionals from the Philippines and Malaysia so they can build their dream teams offshore. Our vision is to be where the bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your business. 

HEADLINE 

Are you ready to take your career to the next level? We have an exciting opportunity for you to join our dynamic team as a SERVICE ADMINISTRATOR. This role has been specifically designed to align with the aspirations and talents like you. 

What's in it for you? 

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance. 
• Office-based in vibrant Cebu City, offering a modern collaborative work environment. 
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents. 
• Grow and develop your career with us through our technical and professional development programs. 
• Competitive Salary Package + generous benefits + personalized learning and development. 

Join us and connect and collaborate with the best minds, building a community of successful companies. 

ABOUT THE ROLE 

The Service Administrator plays a crucial role in ensuring the smooth and efficient operation of various administrative tasks within an organisation. The primary function of this role is to streamline processes, support organisational functions, and contribute to the overall effectiveness of the service or business. To be successful as a service administrator, one must possess effective multitasking skills, attention to detail, and strong organizational abilities. 

RESPONSIBILITIES 

CLIENT INFORMATION MANAGEMENT 

• Accurately inputs, updates, and manages client information within the CRM. 
• Ensure accurate and detailed records of participant demographics, preferences, and support requirements. 
• Entering data into a spreadsheet for new staff and clients 

SERVICE PLANNING AND SCHEDULING 

• Uses the CRM to create and manage service plans for NDIS participants. 
• Schedules, rosters, and tracks support services and appointments efficiently. 

GOAL TRACKING 

• Utilises the CRM to set and monitor participant goals and outcomes. 
• Tracks progress toward individualised goals and update information as needed. 
• Manages and tracks NDIS funding allocations for each participant. 
• Utilises CRM features to monitor spending, budget adherence, and funding utilisation. 
• Documents and tracks communication history to ensure continuity of care. 
• Documents participant support plans, including details on specific needs, preferences, and any changes in requirements. 

ADMIN AND DOCUMENTATION 

• Onboard contracts support workers through Employment Hero. 
• Keeps track of staff certifications and moves them into whatever system needs to be used. 
• On-call support after hours and at weekends (based on roster). 
• Ensures that all relevant stakeholders have access to updated support plans. 
• Generates reports to demonstrate compliance with NDIS regulations and guidelines. 
• Ensures accurate documentation for audits and reporting requirements. 
• Uses the CRM to identify and manage potential risks associated with participant care. 

• Documents and addresses any incidents or concerns in a timely manner. 
• Stay updated on new features and updates to the CRM system. 
• Attends training sessions to enhance skills in using the CRM effectively for NDIS coordination. 
• Adheres to strict privacy and confidentiality standards when handling sensitive participant information. 
• Uses CRM to measure and evaluate the outcomes of support services. 
• Captures data that reflects the impact of interventions on participants' lives. 

• A degree in Administration or any related field 
• Previous experience in administrative roles, particularly in a healthcare or social services setting, is often desirable but not required. 
• Familiarity with CRM systems and data management is an advantage. 
• Ability to analyse data and generate reports to demonstrate compliance with regulations and guidelines. 
• Strong problem-solving skills to identify and address risks, incidents, and concerns in a timely manner. 
• Ability to work collaboratively with other team members and stakeholders to ensure continuity of care. 
• Able to proactively identify and mitigate issues and have strong problem-solving and customer service skills. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 

• Regular professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or any other characteristics protected by applicable law. 

We’re seeking an Infrastructure Engineer who is ready and willing to work with new technologies.  The incumbent will become part of bench resources who will undergo minimal training before getting immersed into AMIS (Arch Managed Infrastructure Services) business unit to support global technology services and operations.

The roles of the Infrastructure Engineer include being responsible for designing, building, deploying, and maintaining the IT infrastructure of various Arch entities.  In addition, he/she may also support and develop specific platforms covering server and storage systems, networking, storage and applications hosted in hybrid environments.

• Installs, configures and supports new and existing servers and network infrastructure.
• Plan and implement upgrades needed to maintain service levels.
• Develop and lead the replacement of infrastructure at end of life.
• Conducts testing and analysis of all components of network and server infrastructure components.
• Monitoring network, server, and application performance and availability to ensure business needs are met satisfactorily.
• Performing system administration tasks such as installing operating systems and software applications on computers
• Configuring computers for optimal performance by installing applications, updating system settings, and troubleshooting problems
• Maintaining computer networks by troubleshooting software and hardware problems
• Managing security by installing operating systems patches and updates, configuring firewalls and intrusion detection systems, and reviewing logs for signs of unauthorized activity
• Providing technical support for computer systems by troubleshooting problems and recommending solutions

Please note that the initial schedule for this role is Philippines mid shift from 3pm to midnight while the new hire is undergoing training.  The shift will change depending on the needs of the team, so we need candidates that are open to working any shift (day, mid, night).

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Employment Status: Contract - 4 months **with high possibility of converting to probationary, depending on client's needs**

Working hours: US Eastern (8 PM to 5 AM MNL)

Work set-up: 100% WFH/Hybrid

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally.  As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

WHAT WILL YOU DO:

• Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.
• Train, mentor, and coach team members to enhance their technical and customer service skills.
• Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents
• Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs
• Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment
• Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases
• Participate in on call rotation, ensuring 24/7 coverage for escalated incidents
• Balance multiple tasks with varying priorities and urgencies
• Monitor and ensure the health of the SaaS platform
• Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges
• Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks

• Bachelor's degree or higher in Computer Science or related field
• 3-5 years of experience leading a support engineering team
• +5 years experience in customer support engineering
• 3-5 years of experience in SQL, python or similar programming languages, command line operations in a Linux environment
• 3-5 years of experience and exposure to APIs (REST, SOAP)
• Enthusiasm for working with customers through various channels to help drive customer satisfaction
• Strong problem-solving and analytical skills
• Clear communication and great collaboration skills
• Strong knowledge of algorithms, data structures, design patterns, networking and operating systems.
• Knowledge of the Software Development Life Cycle
• Understanding of Monitoring & Alerting tools (Datadog, Pagerduty, Alert Manager, etc)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

To create an outstanding experience for every customer, resolving inquiries and issues in real-time.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and SQL experience, as well as monitoring and maintence support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Databricks Notebooks and Azure Data Factory Pipelines
• Develop libraries using Python
• Develop batch data workflows for analytics-driven solutions
• Build analytical tools and expand capabilities to improve monitoring of predictive model applications and processes
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for monitoring, performance, and best practice
• Document technical workflows and monitoring processes
• Collaborate with project stakeholders and other developers
• Code deployment using GitHub
• Contribute and enforce evolving best standards and practices

• Escape the ordinary and start your career journey with us.
• Are you looking to advance your career?
• Embark on a fulfilling and engaging career with BSA Solutions Inc.

This is a full-time, permanent, day-shift, office-based in Cebu City.

About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.

What is expected of you:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
• Communicating with customers through various channels – mobile chat, email and voice;
• Understanding the services and terms offered to answer questions accurately;
• Managing records of clients and landscapers interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues in Australia; and
• Providing feedback on the efficiency of the customer service process.

• Experience in customer service for at least 2 years;
• Excellent English speaking skills and highly organised;
• Experience in working for an Australian companies is preferred but not essential;
• Excellent data entry and data management skills;
• Proficient in using Microsoft Office - Word and Excel;
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

BSA Solutions, Inc. offers:

• Clear career progression and leadership opportunities based on merits;
• Amazing, close-knit, and collaborative team;
• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine;
• regular progress checks and continuous coaching and mentoring to help you map out your development plan;
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.

• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically-based opinion on product standards and product classification and certification.
• Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.