Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.

Your tasks:

• Answer customer questions via ticketing tool, email or eventually by phone
• Troubleshoot technical problems and provide solutions
• Escalate issues to the appropriate team members
• Document customer interactions and resolutions
• Stay up-to-date on the latest software releases and features
• Work with other team members to improve the customer support experience

We are looking for a skilled Senior Backend Software Engineer to join our CISO Operations Team. The ideal candidate has a strong focus on building and maintaining secure RESTful APIs, integrating several data sources, and enabling security reporting for clients and other stakeholders. This role involves developing scalable, secure server-side logic, managing integrations with external APIs, and ensuring that our systems comply with security and privacy standards. You will be responsible for designing, implementing, and maintaining both the data infrastructure and the security reporting mechanisms required to ensure system integrity and compliance. The ideal candidate has experience working in secure environments and is well-versed in handling sensitive data, reporting vulnerabilities, and ensuring backend security.

Your key tasks 

• Design, develop, and maintain RESTful APIs optimized for cloud environments
• Integrate various third-party APIs and data sources into our platform while adhering to security and data privacy standards
• Implement security reporting features, such as logging, vulnerability tracking, and compliance monitoring in cloud platforms
• Collaborate with Vulnerability Team to identify and mitigate vulnerabilities and ensure API security best practices
• Develop cloud-based data storage solutions and ensure secure data handling, encryption, and access controls
• Optimize server-side logic for cloud performance and scalability
• Leverage cloud-native tools to enhance API and security features
• Set up monitoring and alerting systems to ensure performance, security, and availability of backend services
• Document API workflows, security policies, and integration processes in a cloud environment
• Stay updated with cloud security best practices and evolving technologies

You will be part of the Integration & Output CH/FL team, helping financial institutions to integrate the Avaloq Core Banking system within a wide ecosystem. We believe our colleagues come first, thinking different is an asset and we take care of each other embracing a no silo and helping hand culture. We are looking for a passionate Software Engineer with a solid academic background and eager to learn multiple technologies in a complex and challenging ecosystem.

Your key tasks

• Microservices Development: Implement, test, and document features of SpringBoot microservices, ensuring high performance and scalability.
• Spring Applications: Design, develop, and maintain features of Spring applications, adhering to best practices and coding standards.
• Technical Documentation: Write comprehensive technical documentation, analyze and resolve incidents and issues efficiently.
• OpenShift Configuration: Configure and support software solutions in OpenShift, ensuring seamless deployment and scalability.
• Cross-Team Collaboration: Work closely with multiple teams to define software implementation strategies and troubleshoot problems.
• Problem Solving: Analyze and resolve software defects, providing innovative solutions to complex issues.
• Support: Offer third-level (L3) support, addressing advanced technical issues and ensuring system reliability.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions. 
• Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards. 
• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift and greets all Guests courteously.

1. Maintains existing sales accounts, develop new ones and assists other related department/s in forecasting and achieving the sales budget.

2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients.

3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems.

4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts.

5. Ensures that all accounts in her areas are secured with proper credit recommendations; gives price quotations according to the given range/limit.

6. Monitors the flow of sales operations in every customer – from sales ordering to delivery & ensuring Account Receivables & Overdues are not beyond allowable credit terms/limit.

7. Monitors collection of receivables and counter receipt of sales invoices and delivery receipts.

8. Responsible to monitor Sika products handled by respective wodistributors and customers to ensure efficient inventory management and proper storage of Sika products.  

9. Adheres to the SPI established Quality and Environmental Management Systems and Quality Policy.

10. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

11. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

12. Ensures that the Safety, Quality and Environmental Management System is understood.

13. Ensures that all operating standards are adhered to at all times.

14. Strictly complies with company policies, systems and procedures, work rules and regulations.

15. Performs other responsibilities that may be assigned from time to time by the immediate superior.

We are looking for an Infrastructure Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident and problem management.
• Participation in on-call duties.

We are looking for a DevOps Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident and problem management.
• Participation in on-call duties.

We are seeking a highly skilled and motivated Kubernetes Engineer to
join our team. The ideal candidate will have deep expertise in Kubernetes,
particularly in managing both on-premises and cloud environments.
You will be working extensively with OpenShift and Oracle Kubernetes Engine (OKE),
leveraging Infrastructure as Code (IaC) with Terraform to ensure efficient and scalable deployment processes.

Your key tasks 

• Design, implement, and manage Kubernetes clusters on both on-premises and cloud environments (OpenShift and OKE).
• Develop and maintain Infrastructure as Code (IaC) scripts using Terraform for provisioning and managing Kubernetes resources.
• Automate deployment, scaling, and management of containerized applications.
• Monitor and troubleshoot Kubernetes clusters, ensuring high availability and performance.
• Implement security best practices for Kubernetes clusters and containerized applications.
• Collaborate with different stakeholders to streamline CI/CD pipelines and improve deployment processes.

Primary Responsibilities  

• Responsible for performing and completing the third-party audit cycle and conducting specific training programs specifically for Food Safety.

Specific Responsibilities  

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards. 

• Conducts desk study of the client’s management system.  

• Prepares checklist and itinerary as guide during audit.  

• Conducts audit on site according to procedures.  

• Prepares and completes audit package. 

• Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.  

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.  

• Provides coaching and performance feedback for auditors under training or supervision.  

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.  

• Completes audit reports and updates client’s files i.e. kick sheet, etc.  

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Primary Responsibilities
▪ Performs quantity and quality inspection or verification of various products and goods in accordance with company standards, legal and client requirements. Specific Responsibilities
▪ Ensures all the necessary forms, materials, equipment, and/or other requirements needed to perform the job are complete and prepared before proceeding to the work site.
▪ Coordinates with clients on schedules and other information pertinent to the job.
▪ Conducts inspection or verification work (reference: Verification Matrix of Inspection Work) according to company standard, procedures and client requirements or agreed job scope and specifications.
▪ Provides feedback and updates on the status or progress of the job to his/her immediate superior on a regular basis.
▪ Prepares and submits complete and accurate inspection reports including properly labeled samples.
▪ Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

The Avaloq Security team is an international team of analysts, senior and expert software engineers and architects. The Avaloq Security team develops and maintains central application security frameworks and tools for all companywide technology stacks and consults the business teams on best practice implementations for context specific security requirements. It furthermore operates the group-wide application security assessments, monitors the security vulnerabilities and supports the business teams in related risk mitigation plans.

Your key tasks 

• Analysis, design and development of requirements in collaboration with colleagues of Product Development, customers, business analysts and software partners
• Collaboration and contribution in projects across departments
• Check the daily automated build process for security warnings and provide support to resolve it
• Monitor third party library enrolment, update, and removal by using in-house tools and Whitesource
• Provide expert analysis on false positives findings, validate exploitability of detected vulnerabilities, and develop possible fixes
• Maintain data for configuration control of the release baseline.
• Coordinate security actions across multiple team to ensure the high quality of the Avaloq products
•  Prepare and distribute reports and documentation of security risks
• Conduct periodic reviews to ensure compliance with established security policies and procedures
• Participate in technical talks to internal members regarding security implementation, vulnerabilities, and opportunities for improvement

Our team, known as Business Process Automation, plays a crucial role in creating the core elements of the Avaloq Banking Suite, which serves numerous banks. Our primary focus areas include:

• Business Process Management: Streamlining and improving the banks' internal processes to enhance efficiency.
• Rule Engines: Developing systems that automate decision-making processes based on predefined rules.
• Client Lifecycle Management: Managing the various stages of a client's relationship with the bank, from onboarding to ongoing service.

We collaborate closely with both our customers and partners to craft and implement innovative solutions tailored to our customers' needs. This collaborative approach allows us to stay at the forefront of the banking industry, particularly in relation to pioneering initiatives in Switzerland, Europe, and Asia.

Our team is composed of software engineers and a product owner, all of whom prioritize the customer in their daily activities. We operate with a high degree of autonomy and adhere to agile methodologies, which emphasize flexibility, iterative progress, and constant improvement. Despite the pressure of tight deadlines, we are committed to maintaining the highest quality standards in our work.

Your key tasks:

• Closely collaborate with the Team Lead, Product Owner, Team Architect and other Software Engineers
• Write solution designs for new developments and have them reviewed with our technical leads and architects
• Participate in client workshops and support our business analysts in requirements analysis
• Design, develop and maintain thought-out solutions within the team’s responsibility
• Improve and optimize existing functionalities
• Develop and maintain automated tests, quality insurance
• Take ownership and responsibility for your area of expertise
• Work with agile mindset, process and ticketing platforms (Jira)  

We are seeking a Mid Backend Engineer with a strong background in Kotlin to help develop scalable backend services on AWS. The ideal candidate will have experience working with AWS services, with a focus on building and optimising APIs.

You will also thrive in complex environments, and are capable of figuring things out independently without needing guidance or assistance.

Key Responsibilities

• Design, develop, and deploy efficient backend services using Kotlin and Spring Boot on AWS.
• Develop and manage APIs, creating and optimising HTTP endpoints based on defined schemas.
• Collaborate closely with frontend/mobile developers, product managers, and other stakeholders to deliver high-quality, reliable software solutions.
• Maintain and enhance application performance, quality, and scalability.
• Participate in code reviews and uphold strong coding standards.
• Write and maintain clear technical documentation.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

1. Working with cutting-edge technology: Globant uses the latest test automation tools and frameworks for testing Web, Mobile, ETL and Web services and many more. As a Test Automation Engineer, you will have the opportunity to work with these technologies and tools and gain experience with the latest industry practices.

2. Complete ownership of the deliverables: As a Test Automation Engineer, you will have complete ownership of your deliverables, meaning you will be responsible for creating and maintaining automated test scripts, executing automated tests, analyzing test results, and reporting defects.

3. Collaborating with experts: You will work with experienced Test Automation Experts to learn efficient quality engineering practices and collaborate with them to deliver top-notch quality products.

4. Career growth opportunities: Globant values continuous learning and career growth for its employees. You will have access to multiple in-person and online training opportunities through the QE Studio to learn new technologies, practices and methodologies, and advance your career.

5. Communication and knowledge sharing: Globant fosters an open communication culture where everyone is encouraged to share their ideas and opinions. You will have opportunities to communicate and collaborate with your peers, stakeholders and the leadership to drive improvement.

Overall, working as a Test Automation Engineer at Globant can provide you with a challenging and rewarding career in a dynamic and innovative environment, where you can learn and grow as an individual and as a professional.

Product background required. Relocate to Quezon City, Philippines - Relocation Assistance Provided

Job Description:

As a Sr. Backend Engineer, you will be a crucial part of our engineering team, responsible for designing, developing, and maintaining the back end components of our agri-tech platform and applications. The objectives being to lower financing and agri-inputs costs for farmers while stabilizing prices by developing the following:

1. AI based credit score system based on farmer transactional data
2. AI based price forecasting system based on supply and demand data at the trading posts and other sources
3. Agri-inputs online marketplace 
4. Fresh produce online marketplace
5. Fresh produce planting recommendation engine based on supply data to implement crop programming and minimize price  volatility.

You will work closely with our frontend engineers, product managers, and other stakeholders to deliver industry leading and innovative software solutions.

Key Responsibilities:

• Backend Development: Design, develop, and maintain server-side applications and APIs using Node.js and Adonis.js.
• Database Management: Work with relational and NoSQL databases (e.g., PostgreSQL, MongoDB) to store and retrieve data
• efficiently.
• API Integration: Integrate third-party APIs and services into our applications to extend functionality.
• Scalability: Build and optimize backend systems to ensure scalability, performance, and responsiveness.
• Security: Implement security best practices to protect user data and application assets.
• Code Quality: Write clean, maintainable, and well-documented code following coding standards and best practices.
• Testing: Develop and execute unit tests, integration tests, and end-to-end tests to ensure code quality.
• Collaboration: Collaborate with frontend engineers, product managers, and cross-functional teams to define APIs and deliver 
• features.
• Monitoring and Debugging: Implement monitoring and logging solutions to identify and resolve issues proactively.
• Documentation: Create and maintain technical documentation for backend systems and APIs.
• Continuous Improvement: Stay up-to-date with backend technologies and recommend improvements to enhance 
• development processes.

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• At least 5 years of experience working as a Backend Engineer, with a focus on Node.js and Adonis.js.
• Strong proficiency in JavaScript and TypeScript.
• Experience with artificial intelligence (AI) preferably in the agricultural sector.
• Experience with database design and management, including SQL and NoSQL databases.
• Familiarity with RESTful API design and development.
• Knowledge of software architecture patterns, such as MVC and microservices.
• Understanding of version control systems (e.g., Git) and code collaboration platforms (e.g., GitHub).
• Experience with testing frameworks and methodologies (e.g., Jest, Mocha).
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills to collaborate effectively with cross-functional teams.
• Familiarity with DevOps practices and cloud platforms (e.g., AWS, Azure) is a plus.

• Opportunity to work on innovative and game-changing projects that make a real impact.
• A collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Ongoing opportunities for professional growth and development.
• Additional perks, such as flexible work hours, hybrid work options, etc.

Who You'll Work With

We are experiencing tremendous growth and have an immediate need for a self-motivated Pre-Sales Network Systems Engineer to provide pre-sales technical support for our customers and prospects in the Philippines.

The Systems Engineer is a critical component of the Arista Sales team. The main responsibility of the Systems Engineer is acting as a trusted advisor to our customers and prospects to identify opportunities, gather requirements and design creative solutions.

Responsibilities:

• You will partner with the Arista Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wifi) networking solutions, CloudVision (Network Automation), Security (Network Detection), Endpoint Security and Real-time Fabric Monitoring solutions.
• You will architect, design and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VXLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and/or Campus network designs, and network deployments using new products and features.
• Put together design guidelines and recommend improvements to customers for the networks they supported.
• Partner with Sales Team to respond to RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Represent Arista at SDN and Open Networking industry events and conferences.
• Keep up-to-date on competitive solutions, products, and services.
• Author white papers on technology and products.