LOOKING FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINE ONLY!

Position : Software Engineer

Work Hours : 2 AM - 10 PM CST (40 hrs/5 days a week) / 4 PM - 12 AM Philippine Time

Pay Range :  1,000 - 2,500 USD / month

Our client is an e-commerce company that specializes in comedic and customisable apparel. In summary, a customer tells them what they want on a shirt and they design it. They work with a team of 100+ designers all over the globe.

They are looking for a professional Software Engineer to help in building applications for a backend database.

The goal is to create scalable and optimized software systems. The big three applications we are looking to build are in frontend to backend order flow, payment systems, and report generation.

Duties and Responsibilities:

• Develops information systems by designing, developing, and installing software solutions.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Investigates problem areas.
• Follows the software development lifecycle.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.

• 5+ years proven working experience in software engineering
• Experience with distributed systems using microservices
• Knowledge of OOP Principles
• Preferred experience with one of the following
• Java utilizing the Spring Framework
• C# utilizing the .NET Framework
• Experience with SQL and database management
• AWS Certified
• Knowledge of building, deploying and maintaining cloud-based applications utilizing a cloud provider (preferably AWS)
• Familiarity with software configuration management tools, defect tracking tools, and peer review
• Strong communication, documentation, and writing skills

Equipment Requirements:

• Dedicated and quiet workroom with good lighting for conducting business calls.
• Reliable and stable internet connection for seamless communication. 
• A computer or laptop with up-to-date software and hardware capabilities.
• Headset or headphones with a microphone for clear audio during calls.
• Webcam for video conferences and virtual meetings.

About Ofload

Our mission at Ofload is to achieve zero waste in trucking by digitising the transport industry

In Australia, currently 30% of trucks drive empty and a further 50% are under utilised amounting to mass efficiency and detrimental environmental impacts. Since 2020 we have scaled to a team of over 100, removed nearly 5 million empty kilometres from our roads and planted over 11,000 trees to offset our carbon footprint in partnership with One Tree Planted.

In 2022, we supercharged our growth through the acquisition of logistics experts CIA Logistics, raised $60m in Series B funding and were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

We are looking to grow our team and welcome people excited by the opportunity to disrupt the logistics industry.

About the Role

This is a remote position which opens to candidates based in Philippines, covering the late hours for the Australian Customer Service Team.The role is responsible for the shift starts 5am-1pm (Australia Timezone ) = 3am-11am (Philippines timezone, until 7th April then 2am to 10am)

What You'll Do

• Develop and manage relationships with existing customers
• Support the Operations team at Ofload in the daily business
• Handling inbound queries via phone, email, live chat and social media
• Proactively contacting our carriers to confirm delivery status and obtaining necessary paperwork
• Listening and engaging with customers directly, to understand their needs, continually providing updates with a customer first approach
• Ensuring all communication is accurate and of a high standard.
• Record and modify customer information on our database
• Verifying proof of deliveries to ensure they meet specific requirements and communicating to carriers in circumstances where they need to be rejected
• Data entry, ad-hoc administrative tasks when needed

What You’ll Bring

• A driven and flexible approach, embracing our values
• Exceptional communication skills, fluent English
• Highly organised, self motivated with excellent attention to detail
• Customer Service experience preferred
• Proficient at using data software, including MS Excel
• Demonstrate initiative, with the ability to multitask and prioritise in a fast paced environment
• We are growing and you will be someone who is comfortable with change in a fast paced environment.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you
• Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Salary: P50,000 - P80,000 (Monthly Package)

Shift: Mid (8:00 AM - 5:00 PM GMT)

What are we looking for?

Skills required:

• At least 3 years of experience in an IT Support Engineer role
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Windows and/or Linux server administration experience, and virtual machines
• Networking Experience (Cisco, Mikrotik, Draytek)
• Storage and Backup

What will you do?

• The position available is to become a 1st or 2nd line IT support engineer.
• You will be predominately servicing client needs over the telephone or via remote control software.
• You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our UK client is one of the well-known provider of high-level IT support services to both the SME and Education sectors since 2004.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

• Achieve the assigned sales budget or monthly quota. With or without experience.

• Analyze and summarize competitor information & trends, identifying sales opportunities, develop sales opportunities by researching and identifying potential accounts, building rapport providing technical information & explanation.

• Monitor and ensure provision of consumable and repair requests of the assigned customers with Ubix committed timeline.

• Keep customers informed about new technological products.

Work is onsite. 8 AM to 6 PM.

• Bachelor's degree in business or IT related course;

• Adept with IT trends/Technology & experience in market research, trends and data mining

• Open to fresh graduates who are willing to learn and have a pleasing personality

• Health insurance

• Life insurance

• Paid training

• Pay raise

• 13th month salary

• Commission pay

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced US Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Collaborate with team members and other departments to improve overall customer experience
• Meet or exceed individual and team targets

Monthly Salary: PHP 21,000

• 6 mos - 1-year BPO Healthcare Experience related to any Health Programs
• Good to excellent communications (both verbal & written) and detail oriented.
• Ability to multitask (taking in calls and responding to email). 
• Organized and keen attention to details.
• Problem-Solving Skills - Being able to analyze situations and find solutions to customer efficiently
• Time Management - ability to handle multiple tasks efficiently and prioritize customer needs 
• Adaptability - adapt to different customer personalities and scenarios.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Summary of the Role

Develop, maintain and support efficient, reliable and maintainable airline software applications.

In this role, you will

• Provide functional expertise on assigned airline functionalities

• Provide expertise on relevant technologies

• Coordinate with scrum team on team priorities

• Analyze product backlog items. Propose solution, code and automate testing of optimized solutions

• Resolve urgent production issues

• Offer flexibility to meet sprint goals

Qualifications

• BS in Computer Science/Mathematics/Physics/Data Science or equivalent experience

• 1-5 years development experience working with a company practicing Agile software development practices 

• Strong English verbal and written communication skills

• Strong analytical skills

• Ability to work in a dynamic, fast-paced and multi-cultural environment

• Team player, high initiative and quick learner

Technologies Used

Baseline

• C# / .NET programming experience

• SQL experience (SQL Server)

• API integration / implementation experience

• Able to write unit tests

Plus

• Test automation experience using xUnit, NUnit or other C# test automation framework

• Experience with implementing cloud deployed solutions (Azure preferred, AWS considered)

• Web development experience with Angular or React

• Hands-on experience working within microservice based architecture

• External API design / implementation experience

• Cloud data storage experience (Azure SQL, Cosmos or equivalents)

• Experience working with CI/CD automation

• Test automation development experience beyond unit testing (integration, performance, etc.)

What we can offer you 

• Add your voice to a multicultural team of 16,000+ professionals  

• Challenge yourself to find solutions to complex problems 

• Competitive compensation and benefits package

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

KONE Philippines is embarking upon an exciting growth phase and this represents an opportunity to join our Service Equipment Business team as a Service Engineer for our NON-KONE Equipment. You will be performing all the maintenance operations on site, according to the service contract requirements, the company policies and the KONE processes and methods.

Your key focus is to provide excellent service maintenance to our clients handling non-KONE equipment.

What will you be doing?

•Maintain excellent relationships with our customers, site contact personnel, and end-users with quality service mindset attitude
•Positively building customer satisfaction quality of service and through regular, proactive, and precise on-site communication
•Diligently updating KONE systems and tools of correct details every client visit
•Ensuring Safety in workplace and site visit at all times
•Develop and maintain excellent customer satisfaction

Are you the one?

•Mechanical/Electrical Engineering qualifications, highly desirable
•Strong experience in Preventive Maintenance or Testing & Commissioning gained in Elevator and Escalator industry 
•Holds a Driver's License and drives a motorcycle / vehicle
•Can work on Mid or Night Shift work schedule
•Proven success in Root Cause Analysis is an advantage
•Strong commitment in building good relationship with clients and internal stakeholders

What do we offer?

•Career progression opportunities within a global organisation
•Total reward elements that engage and motivate our employees and help us make KONE a great place to work
•Comprehensive learning and development programs covering a wide range of professional skills

LI-KA1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR

• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

What will you contribute?

The Senior Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs

• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments

• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams

• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality

• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

• Validate defects thoroughly by ensuring that the described scenarios are fixed

• Build and provide simple scripts with the assistance of senior colleagues when necessary

• Write technical specifications and best practices documentation

• Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Required Experience:

• University degree in Computer Science, Mathematics, Business IT or related major

• Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)

• SQL/ Java/ C#

• Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)

• Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus

• Excellent written and verbal communication in English

• Analytical abilities, attention to detail, stability, responsibility as well as customer focus

• Ability to work independently as well as part of a customer facing team

*************************************************************************************************************

The above statements describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.

*************************************************************************************************************

Salary: P30,000 to P45,000 (Monthly Package)

Shift: Rotating Schedule

What are we looking for?

Skills Required

• With 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills

Nice to Have:

• Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS)
• Familiarity with ITIL Foundation
• Knowledge of the Retail Industry

 What will you do?

• Delivering first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise
• Manage application deployment using approved software tools.  Ensure strict compliance with licensing and maintain accurate inventory records
• Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions
• Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management. Address information security threats and guide junior staff in security administration across various platforms
• Recommend and schedule hardware and peripheral improvements, upgrades, and repairs
• Ensure hygiene of incidents and requests in the CWR’s incident management system, adhering to all quality and regulatory standards
• Ensure all relevant processes within the responsibility area are well-documented and current

 Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

The client is an Australian company operating a chain of retail pharmacies both locally and internationally generating billion dollars in revenue. The company is one of Australia's largest pharmacy retailers with over 500 stores in Australia and employs over 20,000 staff.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

A rapidly growing, fully remote company is seeking for a talented Backend Engineer to contribute to the creation of scalable software solutions. Joining our cross-functional team, you'll play a pivotal role in the entire software development life cycle – from ideation to deployment. As a Backend Engineer, you should excel in back-end coding languages, development frameworks, and third-party libraries. Collaboration is key, and your knack for effective visual design and utility will make you a valuable team player.

Responsibilities:

• Design, develop, and maintain scalable backend solutions using the .NET framework, C#, and Python.
• Collaborate with cross-functional teams to understand project requirements and translate them into efficient and robust code.
• Build and optimize SQL database structures for data storage and retrieval.
• Implement RESTful APIs to enable seamless communication between the frontend and backend systems.
• Conduct code reviews and provide constructive feedback to maintain code quality and adherence to coding standards.
• Troubleshoot and debug issues, ensuring the timely resolution of technical challenges.

• Bachelor's degree in Computer Science, Software Engineering, or a related field.

• Minimum of 5 years of hands-on experience in backend development.
• Expertise in the .NET framework, C#, and Python programming languages.
• Proven experience with SQL databases and database design principles.
• Strong understanding of RESTful API development and integration.
• Ability to troubleshoot and optimize code for performance and scalability.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both written and verbal.
• Team player with the ability to work collaboratively in a fast-paced environment.

Fully-remote work, competitive salary, fixed shift (2-3 hours EST overlap).

Install, configure, maintain network infrastructure (routers and switches) Monitor network infrastructure and perform relevant troubleshooting. Participate in major transformation projects

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

As a QA Engineer you will ensure a high-quality product is delivered to our customers while driving through improvements to our QA capability, you will report to the QA Manager in our Makati office. The software product QA team and have responsibility for delivering improvements and influencing colleagues, and implementing manual and automated tests. The team is part of the wider Engineering team which is a global team with main hubs in Manila, Sweden, Spain, UK and North America.

The Makati office is growing and we are looking for Engineers that want to be part of a successful team building software products and working with the latest technologies.  

As a QA Engineer, you will:

• Define and deliver QA strategic improvements and capabilities  
• Build expertise in important QA areas, for example performance or security testing    
• Deliver quality software to our customers  
• Drive the testing approach of user stories through refinement and technical designs  
• Develop automated and manual tests against those detailed user stories and designs  
• Ensure Engineering deliverables meet the needs of our customers, and are thoroughly tested  
• Focus on test automation to support Continuous Delivery to our customers  
• Validate engineering estimates and timescales
• Maintain current technical user documentation  
• Maintain the software on an ongoing basis  
• Communicate with our customer success team to help troubleshoot/verifying customer raised defects  

• 3 years of experience as QA Engineer proficient in automation testing and QA practices (BDD, Exploratory testing).  
• Experience in coding test automation using object-oriented programming languages e.g. Java  
• Must have an experience with Unix/Linux at the command line. 
• Experience creating tooling and scripts to support daily activities - for example provisioning, installing and configuring systems. 
• Manual testing experience, including root cause analysis.  
• Experience performing exploratory testing.  
• Experience with working in an Agile (Scrum) environment  
• Knowledge of the software development lifecycle  
• Experience with quality and continuous improvement  
• Awareness of Continuous Delivery principles and how to test when continuously delivering.  
• Experience in version control systems like Git  
• Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office.

• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Program
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances

ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

DFI Company Brief

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

The role

The incumbent is mainly responsible for providing technical solutions like file recovery, to address the day-to-day issues covering Infrastructure and Application Maintenance services. They are also involved in low-category development requests associated with Service Improvements, upgrades, and every now and then includes migration.

Key Responsibilities

• Perform troubleshooting and ensure issue resolution from easy to intermediate issues in effective and efficient manner in adherence to the country/business’ agreed Service Level Agreements.

• Respond to phone calls, emails, and direct customer contacts 24x7.

• Manage and ensure proper ticket handling and management, both for Incident and Service Requests using DFI Ticketing software.

• Adhere to security standards and InfoSec governing policies.

• Create and ensure that existing document procedures, installation guides and inventory via SharePoint were properly maintained and up to date.

• Configure, Activate/Deactivate store profiles based on user’s request.

• Monitor and report daily ticket influx, breached and aging tickets. Keeps customer informed of issues and provides update in status in ticket tracking system.

• Escalates issues as necessary to other groups within the IT organization.

• Engage oneself in scheduled DR drills, planned downtimes and major tasks activities such Disaster Recovery.

• Contribute to and maintain DF standards.

• Performs quality/code review and promote change requests to production environment.

• Bachelor’s Degree in Information Technology, Computer Engineering, or related field

• Minimum 1 year of relevant work experience in Systems Administration using ssh, sftp, telnet, ftp technologies, and automation tools.

• Hands-on experience on jobs development related to automation and the like (Optional)

• ITIL v3 certified (Optional)

• Hands-on experience in using ssh, sftp, telnet, ftp technologies.

• Knowledge on automation tools like Task Scheduler, Cron jobs, and UC4 (optional).

• Knowledgeable in computer and Operating System concepts and functionalities.

• Able to read, create and modify basic shell scripts.

• Must possess strong analytical skills and technical skills.

• Must have a good sense of ownership and commitment towards work

You'll be joining the team in Corporate Operations that develops our Digital Workflow Processes platform (Flowable) which supports the efficient execution of our corporate processes. As an Application Engineer, you'll be part of an international team, taking ownership and full responsibility for the design and implementation of our Workflow platform and its related applications. The team is also exploring different areas where we can leverage its skills in developing custom solutions to other platforms within our division - such as the development and integration of Java based line of business applications via SAP Business Technology Platform (BTP).

Your key tasks

Setup, maintain, and enhance the platform for use within the Avaloq system (managing different environments, setting up third-party integrations, release management, etc)

Design, build, maintain, and document new and migrated applications in our Flowable platform

• Plan for, and implement the digitalization of our internal processes by using the Java based workflow automation framework Flowable
• Explore, propose, and implement enhancements to further improve the out-of-the-box features of the Flowable platform
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns
• Drive the overall architecture and design of cross technology workflow orchestration

WHAT WILL YOU DO

People Management 

• Identify growth and development opportunities for Team Captains and team members
•  Monitor, improve, and maintain healthy operational efficiencies such as attendance, punctuality, and any  other people indicators.

Performance Quality Management 

• Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that Team Captains and team members are properly trained and working consistently to meet client needs. 
• Ensure that the team captains meet company and client-specific KPI targets.
• Execute and follow standard operating processes.

Logistics 

• Ensure that team members and equipment needs are met to sustain service levels 
• Recommend/suggest relevant alternatives to the product or tool being used by the company and or client.

Internal Coordination 

• Work with the CXM to make recommendations for their Team Captains’ and team member's career path, and assist in making a comprehensive development plan for them. 
• Relay consistent challenges to CXM in a timely and efficient manner
•  Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader.
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization 
• Work directly with CXM to identify root causes and develop an action plan to meet KPI targets.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its products and services)
•  Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about! 
• At least 2 years of experience leading supervision/leadership roles
• At least 3 years of Client facing experience
• At least 3 years of experience providing coaching
• Basic knowledge of Root Cause Analysis
• Lean Six Sigma knowledge is a plus!
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications 
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to others, both verbally and in written form 
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
•  Ability to accept feedback gracefully and with an open mind. 
•  Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

• The Tax Intern will work closely with the team and will be responsible for assisting with the preparation of tax returns, researching tax issues, and maintaining tax records.
• Organize and prepare workpapers to support the tax packages.

• Can work independently in a team environment.

The Technology Support team is the first point of contact for all Incidents and Service Requests, through tickets, phone, or onsite support. As a member of the Support team, you will participate in both Customer Service and Support for employees of the brands we provide shared services. You will also participate in local project work across infrastructure and business applications.  

You will be someone who thrives on delivering excellent service and support to end-users. While at the same time, be able to keep an overview of the brand technology. 

As a member of the Support team, you will work from the Makati office 5 days a week and be part of a rotating weekend roster. 

This role will suit a complex problem solver and you will enjoy taking accountability and responsibility for efficiently closing technical issues. 

You will be part of an international team, gain many opportunities to upskill and find your niche in an environment that encompasses all aspects of Technology; 3rd party applications, systems, databases, software development, and cloud technologies. 

In this role you will be responsible for:

• The Onsite IT service and support in the Makati office, 5 days a week 
• Resolve tickets (incidents and service requests) across Australia and the Philippines within agreed upon SLA times 
• Communicate reoccurring issues to impacted employees, in cooperation with the team and management 
• Employee onboarding and offboarding tasks, including user administration and orientation 
• IT Asset management including procurement, deployment, delivery, repair and inventory 
• Office AV configuration and maintenance, including meeting rooms, printers 
• Communicating new services and features to users 
• Perform other tasks assigned by Management 
• Weekend Support and On-call support when needed 

As a Network Engineer within our team, you will play a pivotal role in designing, implementing, and maintaining robust and secure network infrastructures on cloud platforms such as AWS, GCP, OCI, and Azure. If you possess a passion for cloud networking, are excited about leveraging infrastructure as code, and have a track record of delivering innovative solutions, we encourage you to apply for this Network Engineer position. Join our dynamic team and contribute to the advancement of our cloud-based network infrastructure capabilities.

Your key tasks

• Utilize a profound grasp of network technologies and principles, encompassing routing, switching, firewalls, as well as network monitoring and management. Additionally, proficiently design, assess, and enhance enterprise network architectures across leading cloud platforms like AWS, Google Cloud, Oracle Cloud and Microsoft Azure
• Maintain the overall infrastructure (Physical and cloud).
• Implement and maintain network security measures, including firewalls,  IDS, IPS, DDoS and VPNs, to safeguard sensitive data and maintain compliance.
• Maintain the infrastructure, planning and perform software upgrade and hardware refresh.
• Troubleshoot network-related issues and outages, both in the cloud and traditional network environments, utilizing knowledge of routers/switches, proxy, loadbalancers and firewalls.
• Optimize network performance by monitoring, analyzing, and fine-tuning network configurations and protocols.
• Collaborate with DevOps teams to integrate network requirements into continuous integration and continuous deployment (CI/CD) pipelines.
• Stay current with industry trends, best practices, and emerging technologies to provide innovative solutions to network challenges.

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.

•       Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems

•       Tracking, routing and redirecting information about issues to the proper resources

•       Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to assigned customer bases.
RESPONSIBILITIES AND DUTIES

    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
    Work within a global support team covering 24x7x365 operations
    Able to write effective handoff from shift-to-shift for support issues
    Provides proactive patch/upgrade planning including version compatibility
    Provides best practice recommendations and guidance on new implementations and support optimization
    Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
    Reviews weekly case backlog reports and provides prioritization to Avid on customers behalf
    Creates and manages support cases in Avid’s case management system as appropriate
    Provides input to Product Management teams related to customer requirements
    Reports and tracks bugs related to software and/or hardware at Avid customer sites
    Reproduces and logs bugs as required
    Engages additional specialized Avid resources such as Licensing support when needed
    Follows up on customer issues with appropriate Avid internal groups
    Liaises with appropriate Avid management on a periodic basis to ensure visibility
    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)
    Support and troubleshoot systems and application issues hosted in Cloud Platforms
    Utilize a broad range of skills with for multiple roles and responsibilities.
    Work with Development and Operations teams to address any issues escalated to Cloud Platforms
    Work intimately with peers, other groups, and vendors to complete projects and maintain the environment
    Manage the transition of technology initiatives from inception to production status
    Management of operations including documentation, transitional technical support, systems analysis, IT training and operational support of implemented technologies
    Communicate technical information to non-technical personnel effectively
    Create up to date utilization reports for monitoring the various environments

SKILLS

    You have experience in providing high end technical support to complex technology solutions.
    You are a mature technology professional with exemplary judgment and business acumen.
    You will own customer issues, from start to finish.
    You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
    You are self-starter who is comfortable with taking the initiative.
    Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
    You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

    BA (Hons) or BSc in relevant degree such as Media, Electronics, Computing, or relevant field.

    A minimum of three years of relevant experience, providing high end technical support to complex technology solutions.

    Knowledge about network architecture, IT and troubleshooting required.
    Linux-based operating systems administration with focus on security, automation, tuning, optimization, and standardization of new and deployed applications.
    General knowledge of cloud concepts and architecture, serverless machines, containers, etc. is highly desirable but not required.
    Exposure to or some experience with the following: HTML, CSS, MYSQL highly desirable
    Diagram and Document all changes made throughout change and configuration process
    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, post-production workflows, terminology, and equipment a plus
    Knowledge of Virtualization Architecture and troubleshooting is a plus.
    Fluency in English; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We are seeking a talented and experienced Shopify and Webflow Developer to join our dynamic team. As a key member of our development team, you will play a crucial role in creating and maintaining e-commerce websites on the Shopify platform and dynamic, visually appealing websites using Webflow. The ideal candidate is passionate about web development, has a strong understanding of e-commerce, and possesses the technical skills to bring creative visions to life.

Responsibilities

• Shopify Development:
• Design, develop, and maintain Shopify e-commerce websites.
• Strong understanding and familiarity of Shopify Liquid Template Language.
• Customize Shopify themes to meet specific client requirements.
• Implement and optimize Shopify Plus features for enterprise-level clients.
• Strong understanding of third-party apps and integrations within Shopify to accomplish business goals.
• Ensure websites are responsive, fast, and provide an optimal user experience.
• Webflow Development:
• Design and build visually stunning and interactive websites using Webflow.
• Implement responsive designs for a seamless user experience across devices.
• Collaborate with designers to translate visual concepts into functional websites.
• Utilize Webflow CMS for content management and dynamic content updates.
• Stay current with Webflow updates and industry best practices.

• Bachelor's degree in Computer Science, Web Development, or a related field.

• Minimum of 5 years of hands-on experience with Webflow and Shopify development.
• Proficient in HTML, CSS, JavaScript, and Liquid for Shopify.
• Strong understanding of e-commerce best practices and principles.
• Proven track record of delivering successful and scalable web solutions.
• Experience with third-party integrations, APIs, and data management.
• Familiarity with web accessibility standards and SEO best practices.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills and the ability to work collaboratively in a team environment.

Fully remote work, competitive salary, fixed shift