• Operation of kitchen equipment, air-con system, building automation, fire protection system, electrical panel, plumbing equipment, boiler, heater and related sub-system to run the Hotels’ operation. 

• Responsible for preventive maintenance, breakdown repair and constructive work. 

• Responsible for capital upgrading, minor project upgrading of equipment and alteration to the system.  

• Propose and recommend upgrading, improvement work and energy saving project. 

• Conduct safety inspection of kitchen, public area, guest room, stores and follow-up all related works. 

• Carry out generator testing, lift homing test and fire alarm test. 

• Liaise with users and operating departments for shutdown and servicing. 

• Carry out any other duties as and when assigned by the Management of the Hotel and department.

• Work with professional Engineer, Designer, Consultant, Architect and Contractor on upgrading project and temporary supply for exhibitions and conventions. 

• Assist Technicians to carry out repair work. 

• Supervise Contractor’s work; hold regular meetings to ensure quality standard is maintained and to meet deadline. 

We are seeking an experienced AWS DevOps Engineer to join our team. This role is focused on providing advanced technical support, incident resolution, and execution of programmed tasks such as deployments. The ideal candidate will have a strong foundation in DevOps principles, coupled with deep expertise in cloud technologies, containerization, and automation.

Responsibilities

• Provide L3 support, including incident resolution, scheduled deployments, and other operational tasks
• Manage and maintain AWS infrastructure (IAM, S3, EC2, ECS, R53, Logs)
• Design, implement, and manage containerized applications using Docker, ECS, and Helm
• Administer Kubernetes clusters using Rancher and kubectl
• Configure and manage CDNs (Akamai, Cloudfront)
• Implement infrastructure as code solutions using Terraform
• Manage SSL certificates across various platforms (Linux, Windows, F5)
• Troubleshoot network issues and optimize network performance
• Develop and implement automation scripts and procedures
• Administer Windows servers and manage version control systems (GitHub, GitLab)

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.

What you will be doing
• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
• Interacts with product managers and/or users to define system requirements and/or necessary modifications.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Write technical specifications based on conceptual design and stated business requirements.
• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
• Completes documentation and procedures for installation and maintenance.
• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
• Other related duties assigned as needed.

What you bring

• Core Java experience

• Other related technologies: Junit, SpringBoot, Hibernate, Jenkins, Azure or WAS

• Oracle or Postgre SQL for database

• Sound understanding of Design Patterns, Behaviour Driven Development

• Confident and adaptable personality

• Strong organisational, prioritisation, and planning skills

• Ability to perform under pressure

• Good attitude, hunger for learning, drive to do the work, has good motivation, can do attitude

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

The role requires an experienced, high caliber mainframe developer with good functional and technical engineering skills/ product knowledge to work with business stakeholders and key suppliers to deliver change to agreed time, quality and cost parameters.

WHAT YOU WILL DO:

• Provides application software development services or technical support typically in a defined project.

• Develops program logic for new applications or analyzes and modifies logic in existing applications.

• Codes, tests, debugs, documents, implements, and maintains software applications.

• Maintains, tests, and integrates application components.

• Makes recommendations towards the development of new code or reuse of existing code

• Ensures system improvements are successfully implemented.

• Demonstrates an understanding of FIS systems and the financial services industry.

• Analyzes requirements and translates business requirements into product designs.

• Writes technical specifications and other forms of documentation.

• Suggests technical alternatives and improves/streamlines processes and systems.

• Completes project assignments and special projects commensurate with job expectations.

• Conducts planning, analysis, and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

WHAT YOU BRING:

• 5 years of experience in application development with Cobol, JCL, VSAM, CICS

• Knowledge on Banking/Lending domain

• Systematics ALS experience would be an added advantage

• On-call production support experience would be an added advantage

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.

WHAT WE OFFER YOU :

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Software Engineer Level II is responsible for design, construction and unit testing of assigned components/modules. The candidate will collaborate with Business Analysts and SMEs to perform detailed requirement analysis. The candidate will provide production implementation and post-production support and be part of the US IT team.

• Analyze, design, develop methods, procedures to achieve optimal configuration of concurrent product baselines for company specific underwriting applications
• Ability to understand data modeling (conceptual, logical and physical) and database design concepts
• Support other development/QA staff with specific subject matter expertise
• Collect, track and report configuration management metrics and brief senior leadership on status of CM within the program
• Willingness to learn and work on SapiensPro configuration Tool.

The QA Engineer II is responsible for testing of all software product changes. The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard. This role requires technical skills and a high degree of problem solving skills. The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement. This role requires strong communication skills and the ability to work well with others. This role will focus on configuring and setting up test automation.

Summary of the Position

As a Customer Service Agent, your role is to help protect the brand from harmful content on various their various social media platforms and apps. Promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, issuing responses and engagement on their platforms and apps, conducting content moderation and ensuring a safe and positive experience for the German market.

Here’s What You Will Do:

• Use our online platform to monitor and engage with content seen all across social media platforms
• Responding to potential customers customer via chat, email, or direct messages
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Moderating mainly reviews on the different apps/platforms of the client you will be working with
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

Salary: P40,000 – P50,000 monthly package

Schedule: Saturday - Wednesday, 1pm– 10pm (EDT), During Training: Monday - Friday, 9am - 6pm EDT

What are we looking for?

Skills Required:

• At least 3+ years of experience on a similar role preferably worked with a client on a similar industry.
• The ideal candidate will be confident, organized, analytical and have excellent customer service skills.
• Good level of numeracy and literacy skills.
• Ability to work in a fast-paced environment.
• An interest in or knowledge of cars/vehicles is an advantage i.e. type of cars.
  

What will you do?

• Provide outstanding and exceptional customer service.
• Handling any rental customer queries / bill queries.
• Supporting customers with rental bookings, changes or cancellations.
• Delivering prompt and professional solutions for customer inquiries via phone (GoTo Softphone PC App) and online chat (ZenDesk), etc.
• Direct or route customer calls to appropriate personnel for assistance.
• Providing feedback to managers on customer service issues to branches.
• Increasing feedback and star ratings for all branches.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.

Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

Summary of the Position

As a Customer Service Agent, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Use our online platform to monitor and engage with content seen all across social media platforms
• Responding to potential customers customer via chat, email, or direct messages
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Moderating mainly reviews on the different apps/platforms of the client you will be working with
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

Company Profile

Our client is a privately owned, independent company headquartered in Singapore and first established in 2004 with the sole intention of carrying out chemical distribution services, especially to commodity industries in many parts of the world.

The client provides excellent connectivity with emerging markets and firmly believes in timely and perfectly managed procurement services. They offer supply chain management services, inbound/outbound logistics, and chemical products consulting. The client services are always client-based and tailored to the needs and desires of each customer.

The client now operates in 12 regional offices and represents a growing number of businesses that are serving a variety of markets.

This is a great opportunity to gain experience in a company that ensures career advancement to the employees.

Job Overview:

As an Assistant Sales and Marketing Manager, the job will play a crucial role in supervising the sales activities from promotions up to purchase orders.

This job involves maintaining and generating businesses in the Philippines.

Duties and Responsibilities:

• Supervise all sales activities.
• Regular meetings with potential customers and Suppliers.
• Generate new sales. Sourcing for all potential suppliers and customers for the Philippines market.
• Responsible for the procurement from chemical manufacture companies in PH.
• Maintaining existing businesses with Philippines suppliers and customers.
• Other duties as assigned by management.
• Provide market insight for the sales of the company’s products.

• Bachelor degree in Chemical Engineering, Chemical Science, Marketing, or any related courses.
• With at least 3 to 5 years of experience in sales and marketing.
• Must have a background working in the chemical trading industry or manufacturing of raw materials industry.
• Having experience in trading/selling basic commodity/ chemical raw materials is an advantage.
• Good communication skills and fluency in English.
• Detail-oriented, humble, and has initiative to perform.

Job type: Permanent
Employment type: Full-time/Direct Employment
Schedule: Monday to Friday
8:00 am to 5:00 pm OR 9:00 am to 6:00 pm
Location: Ayala Avenue, Makati City (Onsite)
Industry: Chemical Trading / Manufacturing of Raw Materials

Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world. This position will be based in the Philippines.

POSITION SUMMARY

As a Product Support Engineer, Tier 1, you will be responsible for providing technical assistance and support to customers who are experiencing challenges or issues with our products. Your role will involve diagnosing problems, guiding customers through solutions, and escalating more complex issues to higher tiers when necessary. You will play a pivotal role in ensuring customer satisfaction and maintaining high-quality support services.

RESPONSIBILITIES:

• Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
• Diagnose and troubleshoot technical issues related to the company's products.
• Provide step-by-step guidance to customers in resolving problems and configuration issues.
• Document and track customer issues using a ticketing system, ensuring accurate and detailed records.
• Escalate unresolved issues to appropriate internal teams, such as Tier 2 or development, while ensuring timely resolution.
• Collaborate with cross-functional teams to improve product functionality and customer experience based on feedback.
• Contribute to knowledge base articles and FAQs to enable customers to troubleshoot common problems independently.
• Continuously update skills and knowledge about new product features and technical solutions.
• Working with a KCS program creating, contributing and maintaining knowledge base articles
• Ability to create, work and update Objectives and Key Results (OKRs)* 
• On Call and shift work may be required
• Replicating and documenting customer problems
• Documentation for cases and training
• Point of escalation for sales engineers
• Working with a KCS program creating, contributing and maintaining knowledge base articles
• Ability to create, work and update Objectives and Key Results (OKRs)* 
• On Call and shift work may be required

• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent work experience).
• Proven experience in a customer support or technical support role, preferably in a technology-focused industry.
• Strong understanding of technical concepts and ability to communicate them clearly to non-technical customers.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with ticketing systems and customer support software.
• Excellent communication skills and customer-oriented approach.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies and products.

PREFERRED QUALIFICATIONS:

• Certification in relevant technologies or products.
• Experience with remote support tools and remote troubleshooting.
• Knowledge of scripting languages or programming skills (Python, JavaScript, etc.).

• Discretionary Vacation Bonus
• Mental Wellness Support
• Being part of a growing innovative, disruptive global technology company located in St. George, Utah
• Travel to U.S. for company sponsored events
• Genuine work/life balance
• High potential for career advancement opportunities
• Compensation depending on performance and experience
• Swag

OUR CORE VALUES

Vasion looks for people who will exemplify its core values and are driven to become:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Candor Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

MORE ABOUT VASION

Visit https://www.vasion.com and https://www.printerlogic.com.

ADDITIONAL INFORMATION

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

About the job
Role:  Operations Analyst
Work schedule: Full Time | 40 hours per week | Monday to Friday, 8 AM to 6 PM Pacific Time
Type of Contract: Independent Contractor
Salary Range: up to 2,000 USD per month (depending upon skills and experience)

About the Role:

We are seeking a detail-oriented and analytical Operations Analyst to join our team and play a crucial role in our daily call analysis and reporting processes.

As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and our clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

We offer competitive compensation, benefits, and the chance to grow with a dynamic, fast-paced company.

Duties and Responsibilities:

• Analyze customer calls for quality, compliance, and issue identification
• Prepare detailed reports on call performance, trends, and areas for improvement
• Communicate findings to internal teams and clients through well-structured reports
• Collaborate with the quality assurance team to develop and refine call evaluation criteria
• Identify opportunities for improvement and efficiency gains in our technology
• Assist in the creation and maintenance of dashboards for real-time performance monitoring
• Contribute to the continuous improvement of our call analysis and reporting tools and methodologies.

• Bachelor's degree in Business Administration, Data Analytics, or related field
• At least 2-3 years of experience in operations, quality assurance, or customer service environments
• Proficiency in data analysis tools like MS Excel, SQL, Tableau and PowerBi, project management tool like Jira and Slack
• Knowledge of healthcare-specific terminology
• Project management experience is a plus!
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues

• Competitive pay and performance bonuses
• Professional development opportunities and training budget
• Flexible work hours and remote work options (post-onboarding)

Job Description

• This role is for residents in the Philippines only
• Collaborate closely with senior stakeholders and commercial team to understand business requirements and effectively translate them into technical requirements for the development team
• Planning and documenting comprehensive technical specifications for features or system design, ensuring a clear roadmap for development and implementation
• Supporting, guiding and directing the development team in all aspects of the software development life cycle, including design, development, coding, testing and debugging to deliver high quality solutions
• Writing testable, scalable and efficient code, leading by example and setting coding standards for the team
• Conducting code reviews and providing constructive feedback to the team to ensure code quality
• Work hand in hand with the team to create and deploy web-based applications for our enterprise clients
• Collaborating with cross functional teams to align technical solutions to business goals
• Identify opportunities to create business value and improve the user experience, based on user research

Who we are looking for:

• Desire to learn and adapt to new technologies
• A strong team player and ability to lead team
• Detail-oriented, analytical and love solving problems
• Strong communication skills
• Ability to work in a fast-paced environment
• Excellent time and project management skills

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of a APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 7 years of combined experience working as an application or software support for e-Trading Platforms (Bloomberg, KoyFin, Refinitiv, etc)

• Overall 10 years of IT Experience as an Application Engineer.

• Must have a strong understanding of Trading process (Buy Side, Sell Side, Exchange)

• Strong analytical & problem solving skills

• Organizational and time management skills and the ability to work independently

• Excellent English communication skills

• Experience with supporting clients in software solutions

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
   

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Job Summary: The Executive Assistant will be primarily responsible for managing customer service issues, coordinating with our factory, and overseeing operational tasks. This role requires excellent communication skills, problem-solving abilities, and the capability to hire and manage additional customer service representatives as needed.

Salary: PHP 35,000 - 40,000

Key Responsibilities:

**Customer Service:**

- Handle customer service issues, including product replacements and complaints, in a timely and professional manner.

- Maintain a high level of customer satisfaction by providing prompt and effective responses to customer inquiries.

- Develop and implement customer service policies and procedures to improve service quality.

**Operations:**

- Communicate regularly with our manufacturing partner to ensure production schedules are met and any issues are promptly addressed.

- Coordinate logistics for shipping containers, including scheduling cargo ships and arranging pickups at ports.

- Manage relationships with 3PL providers to ensure efficient delivery of products to US, UK, and EU markets.

- Oversee the transloading process when required, ensuring products are correctly transferred between locations.

- Monitor inventory levels and coordinate with the factory and 3PL providers to prevent stockouts and overstock situations.

**Team Management:**

- Assess the need for additional customer service representatives based on business demands.

- Recruit, train, and manage a team of customer service representatives as required.

- Provide ongoing support and development opportunities for the customer service team.

Qualifications:

- Proven experience in a customer service or operations role, preferably within a similar industry.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Ability to work independently and make decisions in a fast-paced environment.

- Experience in managing a team and coordinating with external partners.

- Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.

As a Software Test Engineer for Avaloq, you will be creating and maintaining automated tests for the Avaloq Smart Client and APIs.
Your key tasks 

• Create and maintain test cases for the ABR/S baseline. Translate use case and test case documents into automated test cases. Fix or adapt the test cases if deemed necessary.
• Perform business as usual operations such as reporting bugs/problems that are discovered by the automated tests.
• Innovate and maintain the existing test frameworks.
• Career path directs to ownership of the automated testing framework and subject matter expertise on Avaloq banking modules.