Octal Philippines Inc. is a leading IT solutions company seeking a skilled and experienced individual to join our partner team as a Network Engineer. As a Network Engineer, you will be responsible for designing, implementing, and maintaining the company's network infrastructure. This includes configuring, troubleshooting, and optimizing network devices and technologies to ensure the smooth and secure operation of the network. This is an excellent opportunity for someone with strong technical knowledge and a passion for network engineering within the IT industry.

Responsibilities

• Design, implement, and support network infrastructure, including switches, routers, firewalls, wireless access points, and VPN appliances
• Configure and troubleshoot network devices and technologies, including VLANs, routing protocols, and network security
• Implement and support Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks
• Execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.
• Document network configurations, procedures, technical design plans, cost summaries, implementation plans, and Operations.
• Stay up-to-date with industry trends and best practices in network engineering

• Bachelor's degree in Engineering, Electrical Engineering, Computer Science, Information Technology, or related field
• At least 3 years of experience in the following:
• Network engineer / operations in a multi-site, multi-national company.
• Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment
• Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).
• Competency in at least one Technical Domain in each Product listed.
• Competency in multiple Tech Domains in at least one Product.
• Can troubleshoot across any part of the network; from end-to-end network.
• Competency in internally managed parts of the network.
• Full comprehension of the design of a given Tech Domain.
• Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.
• Hands-on experience with Network segmentation and Endpoint security.
• Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)
• Knowledge of Network Access Control and Zero Trust Network models
• Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS
• High level understanding of Datacenter Virtualization and virtualized workload mobility
• Advanced knowledge of Multicast
• Knowledge of F5 Load Balancers (physical and virtual)
• An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.
• Cisco Certified Network Associated (CCNA) required
• Other preferences:
• Public and Private cloud knowledge
• Python / Ansible and any relevant hands-on Network automation experience
• Project management skills
• Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)
• Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required.

Allowance, Health & Life Insurance, & others

We have a fantastic opportunity for an experienced Senior Dev Ops Engineer to join our global team.  This role will play a major part in the delivery of our Group Data Strategy and Data Transformation Journey by delivering, enhancing, and maintaining our IQEQ Data Platform which will drive how our data is managed and used to deliver outcomes in a host of key areas to maximise business value and growth delivering improvements for internal and external stakeholders and clients.

The ideal candidate will have a solid background in software engineering and will work with other seasoned experts across a variety of disciplines, including Data Science, DevOps & Engineering.

Your responsibilities include building Big Data environments in the cloud, improving the technical landscape and effectiveness of the data platforms.  Helping to streamline the software development lifecycle to improve developer productivity, delivery speed, and code quality. You will work closely with development, operations, and security teams to identify and resolve pain points and inefficiencies in delivery workflows.

Key responsibilities include automating delivery processes and maintaining the continuous integration and continuous deployment (CI/CD) pipeline.

Tasks (what does the role do on a day-to-day basis)

• Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. 
• Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement.
• Partner with cross-functional stakeholders, including development, operations, quality assurance and security, to streamline processes.
• Provide guidance to development teams to improve performance and operability of the solutions they develop.
• Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality.
• Develop and continuously improve automation solutions to enable teams to build and deploy code efficiently and consistently.
• Build automated testing to reduce manual effort and improve product quality.
• Ensure that systems meet business and customer needs for reliability and availability.
• Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution.
• Work closely with cross-functional stakeholders to analyse and troubleshoot complex production issues. 
• Prepare and present design and implementation documentation to multiple stakeholders.
• Promote DevOps principles and culture across the software engineering organization.

Salary: P130,000 to P160,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• 3-5 years of proven experience as an L3 Support Engineer, Systems Engineer or similar role.
• Experience in supporting infrastructure for various platforms such as Windows Server, Azure, Microsoft 365, MS HyperV, and Remote Desktop Services.
• Strong fundamental understanding of enterprise technologies and infrastructure including Networking, Servers & Storage, cloud platforms, and virtualization.
• Experience working in a Managed Services Provider industry is highly preferable.
• Experience and knowledge of wireless concepts, switching, routing, firewalls, VPN, and the interaction between hardware, networks, data centers, and application software.

Nice to Have:

• Outstanding communication and interpersonal abilities.
• Good understanding of ITIL principles and methodologies.
• Excellent time-management and prioritization skills, with the ability to log and account for billable/utilized time and work across multiple high-level incidents by prioritizing tasks based on impact and current state.
• Provide clients with timely updates, resolutions within SLAs.

What will you do?

• Manage infrastructure security such as firewall, endpoint protection, email protection, network security, identity, group policies, mobile device management, Azure, Microsoft 365.
• Manage and maintain IT infrastructure environment on-premises and in the cloud.
• Manage and monitor remote access into to the college environment whether on-premises or in the cloud.
• Working with some great engineers on multiple clients/projects using the latest technologies such as Azure, Microsoft 365 and only a small subset of legacy items such as vmware.
• Manage and support over 3000+ devices nationally.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (3 days per week Office-based; 2 days per week Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Melbourne; Australia is a fast-growing IT technology provider specializing in being a one stop shop for your business needs. They consistently separate ourselves from competitors by offering fast, agile solutions which in turn assist you increasing your business productivity & getting the most out of your employees.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention. 

• Strong SQL
• Development and maintenance of ELT snowflake data warehouse solutions
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Data solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams
• Mentor junior offshore developers to accomplish results
• Build and continuously improve data engineering best practices

As an Informatica Specialist / Data Integrator, you will be responsible for maintaining existing Informatica jobs, reviewing for possible improvements to legacy Informatica workflows, and building new ETL processes to push/pull data from primarily SQL sources to target for the Enterprise Applications domain.  The individual will work closely with the Data Governance Group and Data Owners to ensure that data is extracted, transformed, and loaded correctly and completely.  The Informatica Specialist / Data Integrator will work closely with the IT product teams and developers to maintain compliance with the enterprise data architecture standards.  The individual will help establish tools and standards needed to deliver solutions that deliver agility and benefit to the business.  The successful candidate will be a data technology evangelist who is passionate about improving IT delivery through technology in a hands-on approach.  You will have to be up to date with the latest technology trends and capabilities and will be able to demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve.  Travel of up to 5% will be required outside of the country.

• Maintain and update existing Informatica workflows
• Review current Informatica workflows and recommend / complete enhancements to enable them to run efficiently and effectively
• Create Extract / Translate / Load processes to push data from sources to target
• Ensure data integrity, security, and privacy of financial data
• Collaborate with stakeholders to understand their data requirements and ensure that the architecture meets those requirements
• Implement data governance policies and procedures
• Stay current on new technologies and trends in data management and evaluating potential solutions
• Communicate effectively with both the business and technical teams

This role will give you the opportunity to:

• Work in a key part in the insurance industry, Reinsurance. The domain knowledge you will gain is in high demand.
• Be a part of an International Team: Our team is spread across USA, Philippines, and India.  
• Work in Cloud: We are heavily invested in SnowFlake Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Our CI/CD Stack:
GitHub, GitHub actions, SonarQube, JFrog Xray, ArgoCD

Our QA Stack:
Selenium, Eclipse, Java.

Our Dev & DB Stack:
.NET/SQL Server, AKS, Azure, SnowFlake

Job Responsibilities:

• Work in Cloud: We are heavily invested in SnowFlake Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Salary: P120,000 to P180,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Proven track record as a Senior OutSystems Developer with at least 5 years of hands-on development experience.
• Extensive knowledge of OutSystems development concepts, including reactive and traditional web applications, mobile apps, and integrations.
• Expertise in designing and developing user interfaces using OutSystems UI patterns and best practices.
• Strong understanding of relational databases, data modeling, and performance optimization. - Proficiency in web technologies such as HTML, CSS, JavaScript, and RESTful APIs.
• Strong understanding of relational databases, data modeling, and performance optimization. - Proficiency in web technologies such as HTML, CSS, JavaScript, and RESTful APIs.

What will you do?

• Plan, design and build secure, scalable, and flexible technical solutions in OutSystems.
• Work in an agile environment with a small team to implement solutions that drive business value and competitive advantage.
• Collaborate with other developers.
• Assisting with solving complex technical problems when they arise.
• Running code reviews, ensuring quality of solutions before release.
• Addressing technical concerns, ideas, and suggestions.
• Monitor systems to ensure they meet both user needs and end goals.
• Create and maintain appropriate documentation for new and existing systems.
• Continually research current and emerging technologies
• Coaching junior developers

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Melbourne-based company that helps companies streamline contract management and slash costs by 80%, ditching email and phone for a digital platform with portals, workflows, and secure data rooms. They aim to modernize contracts from start to finish and build digital bridges between companies and clients to boost performance. Their platform's simple process engine visualizes client journeys, assigns tasks, and tracks progress, making collaboration and fulfilling obligations a breeze.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

Salary: P40,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• With at least 1+ years of OutSystems platforms development experience
• Experience in web development - HTML, CSS, Javascript and Relational Databases
• Strong communication skills in English including verbal, written, presentation and interpersonal
• Graduate of Bachelor’s degree in Computer Science or any related courses

What will you do?

• Join the project team in delivering and maintaining web applications.
• Interact in a team/group setting to understand the User Experience (UX) goals of the digital products being built.
• Support the internal and external team in building a product that both provides a delightful user experience.
• Define or extend the data model of OutSystems applications enforcing proper referential integrity constraints.
• Develop functional components including screens, business logic, and custom UI in Out Systems.
• Understand how to match existing user interface (UI) guidelines to meet requirements within the OutSystems platform.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Melbourne-based company that helps companies streamline contract management and slash costs by 80%, ditching email and phone for a digital platform with portals, workflows, and secure data rooms. They aim to modernize contracts from start to finish, and build digital bridges between companies and clients to boost performance. Their platform's simple process engine visualizes client journeys, assigns tasks, and tracks progress, making collaboration and fulfilling obligations a breeze.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

As a WordPress Full Stack Engineer, you will play a crucial role in the development and maintenance of sophisticated web applications, specifically focusing on creating and optimizing WordPress sites within the LegalMatch platform. You will be instrumental in managing a range of web servers and executing efficient containerization strategies. A significant part of your role involves collaborating with various teams to craft and implement technology solutions that align with our goals.

This position is central to our company's commitment to delivering consistent, top-tier software solutions. It blends hands-on coding and technical responsibilities with a minor leadership role, encompassing the mentoring of other team members and upholding technical excellence across all team outputs.

Responsibilities:

• Developing and maintaining web applications using HTML, CSS, JavaScript, and PHP.
• Managing and optimizing WordPress-based websites, including theme and plugin development.
• Configuring and maintaining web servers using Apache and Nginx, ensuring high availability and performance.
• Implementing web design using CSS with the BEM (Block Element Modifier) approach to ensure clean, easily maintainable, and scalable codes.
• Utilizing Server Side Includes (SSI) for dynamic web content generation.
• Working with Docker for containerization, ensuring consistency across development, testing, and production environments.
• Implementing and managing auxiliary services like Visual Website Optimizer (VWO) and Google Tag Manager (GTM) for web analytics and A/B testing.
• Designing and managing Jenkins pipelines to automate builds and tests, ensuring efficient and streamlined development processes.
• Developing and integrating headless CMS architectures to improve website performance and scalability.
• Collaborating with cross-functional teams to understand requirements and provide technical solutions.
• Staying updated with emerging trends and technologies in web development.

• Minimum of 3 years of hands-on experience in software development, with encompassing frontend, backend, and DevOps, with proficiency in WordPress.
• Strong expertise in HTML, CSS (including BEM methodology), JavaScript, and PHP.
• Proven experience with WordPress development, including custom themes and plugins.
• Solid understanding of web server technologies (Apache, Nginx) and SSI.
• Proficient in Docker and containerized application development.
• Experience with Jenkins pipelines and best practices in automated build and testing processes.
• Familiarity with headless CMS architectures and their integration.
• Knowledge of auxiliary services like VWO and GTM.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.

Additional Requirements:

• Updated with the technology landscape, including current and future trends.
• Proven track record in various software development projects.
• Proficiency in system-level design and web services.
• Experience with version control systems, such as Git.
• Familiarity with testing frameworks, spanning unit and integration testing.
• Can communicate complex technical concepts to diverse audiences.
• Adaptability to ever-changing conditions and priorities.

We're seeking a trailblazer who personifies agility through the following qualities and traits:

• Proactive, adaptable, and flexible
• Highly professional
• Willing to go the extra mile to achieve desired outcomes
• With strong collaboration and communication skills to work effectively with cross-functional teams
• With strong problem-solving skills
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

Salary: P140,000 to P160,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• 5+ years IT experience, ideally in eCommerce, with expertise in test case documentation, execution, and best practices like test planning, scheduling, defect management, and reporting.
• Well-versed in software development projects and the Software Development Lifecycle (SDLC).
• Knowledge or understanding of programming languages (Java, .NET, C++, XML, HTML etc.)
• Skilled in using test management and automation tools to streamline testing processes.
• Proven experience working directly with teams to ensure successful software delivery and implementation and collaborating with business teams for comprehensive pre-deployment testing.
• Understanding of Web technologies, Mobile Applications, and B2C/B2B eCommerce sites.

Nice to Have:

• ITIL Certified preferred.
• Strong problem-solving skills.
• Excellent written and oral communication skills.
• Customer focus and attention to detail.
• Agile environment experience.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2-3 days per week Office-based; 2-3 days per week Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia deliver world-class supply chain solutions across the APAC region. Their experience comes from the successful delivery of solutions across 3PL, FMCG, retail, warehousing, and transport. With a talented team of highly skilled, technically advanced and operationally experienced consultant which all share fabric of service, commitment and excellence.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Bait Stations – Count the bait boxes of the technicians from previous day, check if there are duplicate pictures, missing boxes
• Inbound Call – Assist callers (property manager, tenant or super) for any general concerns (asking where tech is, asking for timeframe, asking when the next service will be). For any scheduling, rescheduling, or service complaint, it must be transferred to the office.
• Technician Calls – Assists technicians to gain access in the building. Other technician concerns must be transferred to the office. For any no access, we must add note on Pestpac regarding what happened.
• Appointment confirmations – Contact the superintendent to confirm the scheduled service 24 hours before. Agents are expected to send emails to management if needed.
• Rescheduling (technician emergency or holiday) – expected to do an outbound call and send an email to management regarding the changes of schedule.
• Scheduling. Call tenants and schedule specific service requested by management. Expected to check the scheduler and the availability of the technicians.

• Excellent communication skills - Oral and written.
• At least 6 months of experience in Customer Service.
• Strong attention to details and accuracy.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Microsoft Excel/Google Sheets.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Talent Outsourcing Channel Solutions is a reputable outsourcing company that offers a wide range of customer service solutions. We are currently hiring Customer Service Agents for our Email Support/Non-Voice team. As a Customer Service Agent, you will provide exceptional customer support and assistance via email, ensuring prompt and accurate resolution of customer inquiries and concerns.

Responsibilities

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner

● Stay on top of campaigns and promotional releases 

● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers

● Maintain a positive, empathetic, and professional attitude towards customers at all times

• At least 1yr experience. 
• Committed and willing to be assigned in any Site. 
• Flexible in shifting schedules.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

ISTA Solutions, an outsourcing/offshoring company, is in search of an experience Client Services Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Monthly Salary: PHP 21,000

• At least 6 months of VOICE ACCOUNT experience in BPO (English)
• Sociable, energetic and creative
• Good English written and verbal communication skills
• Experience in handling high-level clients is an advantage
• Knows basic formulas in managing MS Excel reports

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.

The Nitty Gritty

We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Role Overview and Objectives

The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner

The core objectives and responsibilities of the Service Desk Analyst include:

1. Ensure the best service for every request

2. Adhere to the prescribed process and procedures

3. Manage self-performance and support the team

Responsibility

The Service Desk Analyst is responsible for:

· Maintain professionalism in all customer interactions, including escalations

· Address every request with an appropriate response (resolve or re-assign)

· To manage customer-related incidents ensuring a speedy resolution within the SLAs

· To assist the Field Technicians and NT Engineers in troubleshooting and resolution of problems

· To Assist in the Administration of Network Infrastructure

· Follow guidelines/script and ensure every customer interaction is quality compliant

· Log all requests and update the database as per the guidelines

· Maintain security of the network

· Keep manager updated on potential risks and performance deficiencies proactively

· Regularly updates product knowledge and technical skills using available resources

· Incorporate Datacom values into team interactions

Requirements

• Knowledge of Network Hardware including Routers, Hubs, and Switches
• Able to recreate and administer network infrastructure
• Proactive in ticket management
• Conflict resolution
• Results-oriented
• Prior experience in customer telephone support or service desk
• Experience in LAN topology and infrastructure
• Working in a constantly changing environment

Skills

• Tools usage
• Knowledge management center
• Work instruction document (SOP)
• Soft skills
• TS and problem resolution
• Written and spoken English
• 35 WPM
• Customer Service
• Empathy
• TS and problem resolution over the phone

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

• Handle inbound customer calls and inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Document customer interactions and update customer records
• Deliver outstanding customer service in a professional and friendly manner
• Follow established guidelines and procedures for customer interactions

Salary: P100,000 to P140,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• 3 years of experience with AWS certificate
• Experience In cloud computing
• Can spin up/down environments.
• Ongoing management and support of AWS environment/s
• Lead project tech to develop AWS offering

Nice to Have:

• SaaS product experience is a plus.
• Supply chain experience is a plus
• WMS experience is a plus

What will you do?

Join the awesome team and enjoy these benefits & perks:

• Homebased work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia deliver world-class supply chain solutions across the APAC region. Their experience comes from the successful delivery of solutions across 3PL, FMCG, retail, warehousing, and transport. With a talented team of highly skilled, technically advanced and operationally experienced consultant which all share fabric of service, commitment and excellence.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P150,000 to P200,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• 6+ years’ experience SQL, CI/CD pipelines, data integration and data delivery
• 6+ years’ experience data engineering  & ETL
• 5+ years data modeling and design, 2+years Qlik Data Integration (data modeling tool), 2+ Years’ Progress (OpenEdge) DB
• Click Replicate desired
• End-to-end Software development lifecycle expertise (requirements, design, architecture, development, testing, deployment, release and support)

Nice to Have:

Technology Stack

• Snowflake expertise, MS SQL Server and Management Studio
• Progress (OpenEdge) and Pentaho PD
• Docker
• MS Visual Studio and TFS
• AWS console/CLI,DevOps

What will you do?

• Collaborate with a cross-functional team to design, build, and maintain efficient, reusable, and reliable data pipeline.
• Recommend and implement ways to improve data reliability, efficiency, and quality through creating and maintaining optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional and technical business requirements.
• Develop and fine-tune data processing workflows utilizing big data technologies and frameworks.
• Build and execute complex SQL queries for database operations and data manipulation.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability and data discovery and onboarding, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using ‘big data’ technologies.
• Work with stakeholders including project managers, business analysts, data scientists and developers to assist with data-related technical issues and support their data infrastructure needs.

Join the awesome team and enjoy these benefits & perks:

• Office-based setup (with the possibility to move to Hybrid/WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Australian client is the world’s largest meat producer, and second largest food manufacturer with a global workforce of over 250,000 staff. The company is currently working through an exciting digital transformation strategy which provides global career opportunities. Specific roles will be sent to Australia for additional training. 

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Address concerns via incoming calls   
• Answer inquiries thru intercom 
• Do outbound calls to nurses and facilities    
• Complede side project assigned by the client if there's any           

Monthly Salary: PHP 21,000

• At least 6 months of BPO experience
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be willing to work on-site Shaw Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.

1GLOBAL (https://www.1global.com/) isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all.

But that's not all. We've recently unveiled a game-changer: BetterRoaming (https://www.betterroaming.com/). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming.

We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights!

The Role

Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.

Currently, we're looking for a talented individual to join our German support team. Business Proficiency in English is also essential as it's our primary business language.

We are open to hire candidates in Lisbon (Portugal), and Manila (Philippines).

What you will do:

• Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email
• Tracking, collating and responding to customer issues within agreed timescales
• Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
• Working closely with Service Account Managers to help develop, grow and retain customer accounts

What you will bring:

• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
• Knowledge of supporting GSM
• A professional telephone manner and call management skills
• Outstanding written and verbal skills in your first language- German is required
• Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers.
• Exceptional customer relationship management skills – including handling complaints effectively
• Good teamwork, organizational and time management skills
• Excellent analytical and problem-solving skills
• Good attention to detail and the ability to understand and follow technical processes accurately
• You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.

Why 1GLOBAL?

Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:

• Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions.
• Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact.
• Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished.
• Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement.
• Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated.
• A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving.
• Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

Salary: P50,000 - P80,000 (Monthly Package)

Shift: Mid (8:00 AM - 5:00 PM GMT)

What are we looking for?

Skills required:

• At least 3 years of experience in an IT Support Engineer role
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Windows and/or Linux server administration experience, and virtual machines
• Networking Experience (Cisco, Mikrotik, Draytek)
• Storage and Backup

What will you do?

• The position available is to become a 1st or 2nd line IT support engineer.
• You will be predominately servicing client needs over the telephone or via remote control software.
• You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our UK client is one of the well-known provider of high-level IT support services to both the SME and Education sectors since 2004.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

PROVIDE EXCELLENT CUSTOMER SERVICE TO EXISTING CLIENTS ANSWER CUSTOMER SUPPORT CALLS UPDATE CLIENT DATABASE WHENEVER NECESSARY PROMOTE OTHER PRODUCTS & SERVICES WHENEVER NECESSARY