The QA Engineer III is responsible for testing of all software product changes. The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard. This role requires technical skills and a high degree of problem solving skills. The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement. This role requires strong communication skills and the ability to work well with others. This role will focus on configuring and setting up test automation.

1. Soft Skills
1. Ability to work well under pressure.
2. Ability to work well with others.
3. Ability to be flexible and adapt to changes quickly.
2. System Analysis
1. Learns and maintains knowledge of the business applications for the products being tested.
2. Follows software testing corporate standards.
3. Keeps stakeholders updated with testing status.
4. Maintains test scenarios and test cases.
3. Test Planning and Execution
1. Performs test planning activities as required.
2. Creates and modifies test cases.
3. Creates and modifies test data.
4. Executes test cases and records results in test management system.
5. Automation Testing – Set up and maintain automation tests and be involved with CI CD.
4. Defect Management
1. Identifies software defects.
2. Creates and manages assigned defects in defect management system.
3. Determines defect severity based upon corporate standards.
4. Works with Agile team and stakeholders to communicate defect information.
5. Retests defect when issue has been resolved.
6. Provides additional documentation to software engineers as required

JOB SUMMARY

The QA Engineer II is responsible for testing of all software product changes. The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard.  This role requires technical skills and a high degree of problem solving skills.  The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement.  This role requires strong communication skills and the ability to work well with others.

Soft Skills

• Strong oral and written communication skills
• Strong problem-solving skills.
• Ability to work well under pressure.
• Ability to work well with others.
• Ability to be flexible and adapt to changes quickly.
• Ability to influence others in order to improve processes and application quality.
• Ability to work independently.
• Ability to mentor others

System Analysis

• Learns and maintains knowledge of the business applications for the products being tested.
• Follows software testing corporate standards.
• Keeps stakeholders updated with testing status.
• Creates test scenarios and test cases.

Test Planning and Execution

• Performs test planning activities as required
• Creates and modifies test cases.
• Creates and modifies automated test scripts.
• Creates and modifies test data.
• Executes test cases and records results in

Have you ever wondered how insurance companies calculate the price of insurance policies?

The Corporate Actuarial Data & Technology Team is a dynamic, growing team at Arch. This team implements innovative insurance pricing models and analytical tools to improve profitability and growth across a wide range of Property & Casualty insurance products.

The SDET will develop automated tests for the platform supporting real-time rating engines that calculate insurance premiums. They will be responsible for the creation and improvement of the automated testing framework that enables the development of our organizational goals and deliverables. They provide technical guidance and ensure the use of sound engineering practices. As a key member of the Corporate Actuarial Data & Technology data engineering team, they will advance our implementation capabilities and help our team deliver solutions faster.

• Test and support best-in-class real time rating implementations leveraging a diverse set of tools
• Work with strategic partners to solve business problems by developing testing solutions
• Configure automated testing workflows on cloud infrastructure
• Create and maintain robust testing CI/CD pipelines to evaluate stability and performance for rating engine and API deployment
• Validate logging framework across all rating implementations
• Work with development team to improve implementation and testing practices
• Provide the appropriate level of documentation of sources and technical solutions
• Identify, design, and implement internal process improvements
• Build strong partnerships with peers across the organization to support implementation-related goals
• Explore new technologies with curiosity and creativity

Have you ever wondered how insurance companies calculate the price of insurance policies?

The Corporate Actuarial Data & Technology Team is a dynamic, growing team at Arch. This team implements innovative insurance pricing models and analytical tools to improve profitability and growth across a wide range of Property & Casualty insurance products.

The Implementation Engineer will implement the platform supporting real-time rating engines that calculate insurance premiums. They will be responsible for the creation, design, development, and continuous improvement of implementation services in accordance with established organizational goals and deliverables. They provide technical guidance and ensure the use of sound engineering practices. As a key member of the Corporate Actuarial Data & Technology data engineering team, they will advance our implementation capabilities and help our team deliver solutions faster.

• Create and support best-in-class real time rating implementations leveraging a diverse set of tools
• Work with strategic partners to solve business problems by developing implementation solutions
• Configure and maintain optimal cloud infrastructure
• Create and maintain robust CI/CD pipelines for rating engine and API deployment
• Implement a thorough and reusable logging framework across all rating implementations
• Provide the appropriate level of documentation of sources and technical solutions
• Identify, design, and implement internal process improvements
• Build strong partnerships with peers across the organization to support implementation-related goals
• Explore new technologies with curiosity and creativity

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

This position works with Policy Services -  Correcting policies that need to changed, Data clean up issues, Debugging

Will be working closely with Bonie Sausa, training and shadowing him.

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

Data Clean Up

Correcting Policies

db script changes

Logging into Policies that need to be changed and making changes

Debugging

Scripting experience

Some Development experience

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

This position works with Policy Services -  Correcting policies that need to changed, Data clean up issues, Debugging

Will be working closely with Bonie Sausa, training and shadowing him.

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

Data Clean Up

Correcting Policies

db script changes

Logging into Policies that need to be changed and making changes

Debugging

Scripting experience

Some Development experience

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates

Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

This role primarily provides support to the Total Rewards (TR) Department in the implementation and maintenance of compensation programs and related systems. Such programs include annual compensation planning and base pay program, bonus and other incentive plans, job evaluations, market pricing, ad hoc salary analysis, salary structure development and analytics and salary survey participation.

• Supports in performing assigned compensation activities and ensure compliance based on standard operating processes, SLA, KPIs, and relevant policies. 
• Performs audits of HR data such as compensation and rewards
• Participates in assigned activities relevant to annual salary surveys and various ad-hoc compensation requests as needed.
• Provides administrative and maintenance support related to Workday and other relevant HR systems
• Gathers information and documentation to assist in resolving straight forward issues within the assigned process
• Perform communication maintenance activities and monitors the tools relevant to Compensation Team such as email inbox, ticketing software, and other relevant HR tools.
• Prepares, submits, tracks and audits requests received through various platforms such as email inbox and ticketing tool
• Generates regular reports related to transactions such as volume, types, and status
• Maintains current processes and incorporate documentation updates as required
• Assists in day-to-day transactions under Stock Plan administration
• Monitors comprehensive list of LTI awards in various parts of the business
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.
• Perform ad hoc tasks as requested or assigned

Summary of the Position

As a Customer Service Agent, your role is to help protect the brand from harmful content on various their various social media platforms and apps. Promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, issuing responses and engagement on their platforms and apps, conducting content moderation and ensuring a safe and positive experience for the German market.

Here’s What You Will Do:

• Use our online platform to monitor and engage with content seen all across social media platforms
• Responding to potential customers customer via chat, email, or direct messages
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Moderating mainly reviews on the different apps/platforms of the client you will be working with
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Salary: P130,000 to P160,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM EST)

What are we looking for?

Skills Required:

• Experience:
• Minimum of 3+ years of experience as a QA Engineer.

• Technical Skills:
• Proven experience as a QA Engineer, QA Tester, or similar role.

• Strong understanding of QA methodologies, tools, and processes.

• Hands-on experience with both white box and black box testing.

• Proficiency in writing clear, concise, and comprehensive test plans and test cases.

• 3+ years professional (post-academic) experience with automated testing tools and scripting languages (e.g., Python, JavaScript, Playwright, Puppeteer, etc).

• Familiarity with API testing tools (e.g., Postman, SoapUI).

• Experience with GitHub CI/CD pipelines.

• Experience with DBT (Data Build Tool) for data transformation.

• Strong SQL skills.

• Experience with monitoring tools such as Stackdriver and/or Datadog.

• Analytical Skills:
• Strong analytical and problem-solving skills.

• Ability to think critically and creatively to identify and solve issues.

• Experience with SQL and data validation techniques.

• Interpersonal Skills:
• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong collaboration skills to work effectively with cross-functional teams.

• Availability:
• Flexible availability to support deployments during non-working hours

What will you do?

• Test Planning and Execution:
• Develop, document, and execute detailed test plans, test cases, and test scripts.

• Perform manual and automated testing on our platform, APIs, and data pipelines.

• Identify, record, document, and track bugs.

• Perform thorough regression testing when bugs are resolved.

• Liaison Duties:
• Serve as a bridge between internal employees and the engineering team.

• Gather feedback from internal testers and translate it into actionable tasks for developers.

• Communicate effectively with stakeholders regarding testing progress, issues, and results.

• Quality Assurance:
• Ensure the quality and reliability of new and existing features through systematic testing.

• Validate data integrity and accuracy in our data pipelines.

• Review and analyze system specifications to identify test requirements.

• Deployment Support:
• Support deployments, which occur during non-working hours, to ensure smooth transitions.

• Validate post-deployment functionality and performance.

• Collaborate with the engineering team to address any issues that arise during deployments.

• Continuous Improvement:
• Advocate for QA best practices within the engineering team.

• Stay up-to-date with industry trends and advancements in testing methodologies and tools.

• Identify areas for process improvement and implement solutions to enhance the QA process

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is an advanced technology platform that provides growing companies, investors, and financial institutions access to a broad spectrum of curated data to enhance capital raising, M&A transactions, and other business opportunities.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

Salary: P40,000 – P50,000 monthly package

Schedule: Saturday - Wednesday, 1pm– 10pm (EDT), During Training: Monday - Friday, 9am - 6pm EDT

What are we looking for?

Skills Required:

• At least 3+ years of experience on a similar role preferably worked with a client on a similar industry.
• The ideal candidate will be confident, organized, analytical and have excellent customer service skills.
• Good level of numeracy and literacy skills.
• Ability to work in a fast-paced environment.
• An interest in or knowledge of cars/vehicles is an advantage i.e. type of cars.
  

What will you do?

• Provide outstanding and exceptional customer service.
• Handling any rental customer queries / bill queries.
• Supporting customers with rental bookings, changes or cancellations.
• Delivering prompt and professional solutions for customer inquiries via phone (GoTo Softphone PC App) and online chat (ZenDesk), etc.
• Direct or route customer calls to appropriate personnel for assistance.
• Providing feedback to managers on customer service issues to branches.
• Increasing feedback and star ratings for all branches.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.

Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Software & Data Engineer III develops, implements, and maintains data & software solutions that enable business operations to realize company goals and objectives. The incumbent performs complete end to end SDLC including analysis (data analysis), design, coding, debugging, testing, and support of software applications. They will be assigned to develop new data integration and transformation, software applications/systems, enhance/upgrade existing systems or provide production support. They work independently on projects of increased scope and complexity.

• Design and implement ETL processes for data transformation and preparation
• Deploy machine learning models to production environments
• Manage data pipelines for analytics and operational use
• Ensure data accuracy and integrity across multiple sources and systems
• Work in an Agile software development team to deliver new data ETL solutions, software and to maintain and support past and future solutions
• Participate in Agile ceremonies and collaborate with the Agile Program Manager (APM), Digital Product Manager (DPM), Business Systems Analyst (BSA), Quality Assurance Analyst (QA) and other Developers to clarify and refine requirements/user stories
• Translate user stories into engineering artefacts and complete software development work, which includes application design, coding, code review and testing
• Keep team and APM apprised of progress
• Works with data & software development peers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• Work on performance tuning, code optimisation, refactoring, automation and DevOps (CI/CD) implementation
• Offer suggestions to stakeholders on devising effective and efficient approaches to achieve business objectives
• Manage engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them
• Liaise with other teams to coordinate interdependencies and resolve issues
• Supports the resolution of in-depth user questions and production issues following support process and SLA’s
• Maintain a working knowledge of new technology and software engineering standards, practices and tools

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention. 

Summary of the Position

As a Customer Service Agent, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Use our online platform to monitor and engage with content seen all across social media platforms
• Responding to potential customers customer via chat, email, or direct messages
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Moderating mainly reviews on the different apps/platforms of the client you will be working with
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information