Employment Status: Contract - 4 months **with high possibility of converting to probationary, depending on client's needs**

Working hours: US Eastern (8 PM to 5 AM MNL)

Work set-up: 100% WFH/Hybrid

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally.  As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

WHAT WILL YOU DO:

• Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.
• Train, mentor, and coach team members to enhance their technical and customer service skills.
• Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents
• Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs
• Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment
• Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases
• Participate in on call rotation, ensuring 24/7 coverage for escalated incidents
• Balance multiple tasks with varying priorities and urgencies
• Monitor and ensure the health of the SaaS platform
• Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges
• Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks

• Bachelor's degree or higher in Computer Science or related field
• 3-5 years of experience leading a support engineering team
• +5 years experience in customer support engineering
• 3-5 years of experience in SQL, python or similar programming languages, command line operations in a Linux environment
• 3-5 years of experience and exposure to APIs (REST, SOAP)
• Enthusiasm for working with customers through various channels to help drive customer satisfaction
• Strong problem-solving and analytical skills
• Clear communication and great collaboration skills
• Strong knowledge of algorithms, data structures, design patterns, networking and operating systems.
• Knowledge of the Software Development Life Cycle
• Understanding of Monitoring & Alerting tools (Datadog, Pagerduty, Alert Manager, etc)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

To create an outstanding experience for every customer, resolving inquiries and issues in real-time.

You'll be joining the team in Corporate Operations that develops our Digital Workflow Processes platform (Flowable) which supports the efficient execution of our corporate processes. As an Application Engineer, you'll be part of an international team, taking ownership and full responsibility for the design and implementation of our Workflow platform and its related applications. The team is also exploring different areas where we can leverage its skills in developing custom solutions to other platforms within our division - such as the development and integration of Java based line of business applications via SAP Business Technology Platform (BTP).

Your key tasks

Setup, maintain, and enhance the platform for use within the Avaloq system (managing different environments, setting up third-party integrations, release management, etc)

Design, build, maintain, and document new and migrated applications in our Flowable platform

• Plan for, and implement the digitalization of our internal processes by using the Java based workflow automation framework Flowable
• Explore, propose, and implement enhancements to further improve the out-of-the-box features of the Flowable platform
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns
• Drive the overall architecture and design of cross technology workflow orchestration

WHAT WILL YOU DO

People Management 

• Identify growth and development opportunities for Team Captains and team members
•  Monitor, improve, and maintain healthy operational efficiencies such as attendance, punctuality, and any  other people indicators.

Performance Quality Management 

• Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that Team Captains and team members are properly trained and working consistently to meet client needs. 
• Ensure that the team captains meet company and client-specific KPI targets.
• Execute and follow standard operating processes.

Logistics 

• Ensure that team members and equipment needs are met to sustain service levels 
• Recommend/suggest relevant alternatives to the product or tool being used by the company and or client.

Internal Coordination 

• Work with the CXM to make recommendations for their Team Captains’ and team member's career path, and assist in making a comprehensive development plan for them. 
• Relay consistent challenges to CXM in a timely and efficient manner
•  Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader.
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization 
• Work directly with CXM to identify root causes and develop an action plan to meet KPI targets.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its products and services)
•  Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about! 
• At least 2 years of experience leading supervision/leadership roles
• At least 3 years of Client facing experience
• At least 3 years of experience providing coaching
• Basic knowledge of Root Cause Analysis
• Lean Six Sigma knowledge is a plus!
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications 
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to others, both verbally and in written form 
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
•  Ability to accept feedback gracefully and with an open mind. 
•  Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

• The Tax Intern will work closely with the team and will be responsible for assisting with the preparation of tax returns, researching tax issues, and maintaining tax records.
• Organize and prepare workpapers to support the tax packages.

• Can work independently in a team environment.

The Technology Support team is the first point of contact for all Incidents and Service Requests, through tickets, phone, or onsite support. As a member of the Support team, you will participate in both Customer Service and Support for employees of the brands we provide shared services. You will also participate in local project work across infrastructure and business applications.  

You will be someone who thrives on delivering excellent service and support to end-users. While at the same time, be able to keep an overview of the brand technology. 

As a member of the Support team, you will work from the Makati office 5 days a week and be part of a rotating weekend roster. 

This role will suit a complex problem solver and you will enjoy taking accountability and responsibility for efficiently closing technical issues. 

You will be part of an international team, gain many opportunities to upskill and find your niche in an environment that encompasses all aspects of Technology; 3rd party applications, systems, databases, software development, and cloud technologies. 

In this role you will be responsible for:

• The Onsite IT service and support in the Makati office, 5 days a week 
• Resolve tickets (incidents and service requests) across Australia and the Philippines within agreed upon SLA times 
• Communicate reoccurring issues to impacted employees, in cooperation with the team and management 
• Employee onboarding and offboarding tasks, including user administration and orientation 
• IT Asset management including procurement, deployment, delivery, repair and inventory 
• Office AV configuration and maintenance, including meeting rooms, printers 
• Communicating new services and features to users 
• Perform other tasks assigned by Management 
• Weekend Support and On-call support when needed 

Team-oriented dedicated individual looking to land a Network Engineering position to design and execute new network solutions and maintain Pimico’s IT network infrastructure.

The Engineer, Network and Comms role is responsible for maintaining and administering the organizations’ computer networks which will include maintenance of computer networks, hardware, software and other related systems, performing disaster recovery operations, protecting data, software and hardware from attacks and replacing faulty network hardware components when necessary. The role will be working closely with users of the network to identify potential issues and fix existing problems.

Within the SFIA profile, the Engineer, Network and Comms must demonstrate Level 3 responsibilities.

As a Network Engineer within our team, you will play a pivotal role in designing, implementing, and maintaining robust and secure network infrastructures on cloud platforms such as AWS, GCP, OCI, and Azure. If you possess a passion for cloud networking, are excited about leveraging infrastructure as code, and have a track record of delivering innovative solutions, we encourage you to apply for this Network Engineer position. Join our dynamic team and contribute to the advancement of our cloud-based network infrastructure capabilities.

Your key tasks

• Utilize a profound grasp of network technologies and principles, encompassing routing, switching, firewalls, as well as network monitoring and management. Additionally, proficiently design, assess, and enhance enterprise network architectures across leading cloud platforms like AWS, Google Cloud, Oracle Cloud and Microsoft Azure
• Maintain the overall infrastructure (Physical and cloud).
• Implement and maintain network security measures, including firewalls,  IDS, IPS, DDoS and VPNs, to safeguard sensitive data and maintain compliance.
• Maintain the infrastructure, planning and perform software upgrade and hardware refresh.
• Troubleshoot network-related issues and outages, both in the cloud and traditional network environments, utilizing knowledge of routers/switches, proxy, loadbalancers and firewalls.
• Optimize network performance by monitoring, analyzing, and fine-tuning network configurations and protocols.
• Collaborate with DevOps teams to integrate network requirements into continuous integration and continuous deployment (CI/CD) pipelines.
• Stay current with industry trends, best practices, and emerging technologies to provide innovative solutions to network challenges.

Answer incoming calls promptly. Using excellent customer service, telephone, and communication skills including tone and accuracy. Collect personal demographic and injury information from patients to provide the medical provider with the most accurate material. Transfer phone calls to the designated medical provider on call. Communicate with the medical provider team daily.

• Answer all incoming calls promptly
• Address and identify the injury and level of emergency. If non-life threatening continue with intake and notify the appropriate medical provider. If emergency, obtain a medical provider urgently prior to obtaining patient information.
• Verify and accurately enter all patient demographic information via telephone into the appropriate intake form including their incident description and job location.
• Maintain a calm environment that builds trust and confidence.
• Assist the patient with connection to medical provider via audio or video conference.
• Invoicing
• Payroll allocation
• Expense management
• Inventory management
• Tracking of CME (points)
• Other duties assigned.
• Position Technical

,service

• Proficient in the required language
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer services.
• HIPPA Compliant
• Shows the ability to calm patients during a stressful situation.
• Proficient with Microsoft Word, Excel, and Outlook
• Open to working during varying schedules, including shifts and weekends.
• Experience working or handling logistics accounts is a plus
• Having prior experience in managing logistics and healthcare accounts is an advantage.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 25,000 - 30,000 Monthly Salary

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.

•       Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems

•       Tracking, routing and redirecting information about issues to the proper resources

•       Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to assigned customer bases.
RESPONSIBILITIES AND DUTIES

    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
    Work within a global support team covering 24x7x365 operations
    Able to write effective handoff from shift-to-shift for support issues
    Provides proactive patch/upgrade planning including version compatibility
    Provides best practice recommendations and guidance on new implementations and support optimization
    Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
    Reviews weekly case backlog reports and provides prioritization to Avid on customers behalf
    Creates and manages support cases in Avid’s case management system as appropriate
    Provides input to Product Management teams related to customer requirements
    Reports and tracks bugs related to software and/or hardware at Avid customer sites
    Reproduces and logs bugs as required
    Engages additional specialized Avid resources such as Licensing support when needed
    Follows up on customer issues with appropriate Avid internal groups
    Liaises with appropriate Avid management on a periodic basis to ensure visibility
    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)
    Support and troubleshoot systems and application issues hosted in Cloud Platforms
    Utilize a broad range of skills with for multiple roles and responsibilities.
    Work with Development and Operations teams to address any issues escalated to Cloud Platforms
    Work intimately with peers, other groups, and vendors to complete projects and maintain the environment
    Manage the transition of technology initiatives from inception to production status
    Management of operations including documentation, transitional technical support, systems analysis, IT training and operational support of implemented technologies
    Communicate technical information to non-technical personnel effectively
    Create up to date utilization reports for monitoring the various environments

SKILLS

    You have experience in providing high end technical support to complex technology solutions.
    You are a mature technology professional with exemplary judgment and business acumen.
    You will own customer issues, from start to finish.
    You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
    You are self-starter who is comfortable with taking the initiative.
    Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
    You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

    BA (Hons) or BSc in relevant degree such as Media, Electronics, Computing, or relevant field.

    A minimum of three years of relevant experience, providing high end technical support to complex technology solutions.

    Knowledge about network architecture, IT and troubleshooting required.
    Linux-based operating systems administration with focus on security, automation, tuning, optimization, and standardization of new and deployed applications.
    General knowledge of cloud concepts and architecture, serverless machines, containers, etc. is highly desirable but not required.
    Exposure to or some experience with the following: HTML, CSS, MYSQL highly desirable
    Diagram and Document all changes made throughout change and configuration process
    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, post-production workflows, terminology, and equipment a plus
    Knowledge of Virtualization Architecture and troubleshooting is a plus.
    Fluency in English; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and SQL experience, as well as monitoring and maintence support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Databricks Notebooks and Azure Data Factory Pipelines
• Develop libraries using Python
• Develop batch data workflows for analytics-driven solutions
• Build analytical tools and expand capabilities to improve monitoring of predictive model applications and processes
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for monitoring, performance, and best practice
• Document technical workflows and monitoring processes
• Collaborate with project stakeholders and other developers
• Code deployment using GitHub
• Contribute and enforce evolving best standards and practices

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We are seeking a talented and experienced Shopify and Webflow Developer to join our dynamic team. As a key member of our development team, you will play a crucial role in creating and maintaining e-commerce websites on the Shopify platform and dynamic, visually appealing websites using Webflow. The ideal candidate is passionate about web development, has a strong understanding of e-commerce, and possesses the technical skills to bring creative visions to life.

Responsibilities

• Shopify Development:
• Design, develop, and maintain Shopify e-commerce websites.
• Strong understanding and familiarity of Shopify Liquid Template Language.
• Customize Shopify themes to meet specific client requirements.
• Implement and optimize Shopify Plus features for enterprise-level clients.
• Strong understanding of third-party apps and integrations within Shopify to accomplish business goals.
• Ensure websites are responsive, fast, and provide an optimal user experience.
• Webflow Development:
• Design and build visually stunning and interactive websites using Webflow.
• Implement responsive designs for a seamless user experience across devices.
• Collaborate with designers to translate visual concepts into functional websites.
• Utilize Webflow CMS for content management and dynamic content updates.
• Stay current with Webflow updates and industry best practices.

• Bachelor's degree in Computer Science, Web Development, or a related field.

• Minimum of 5 years of hands-on experience with Webflow and Shopify development.
• Proficient in HTML, CSS, JavaScript, and Liquid for Shopify.
• Strong understanding of e-commerce best practices and principles.
• Proven track record of delivering successful and scalable web solutions.
• Experience with third-party integrations, APIs, and data management.
• Familiarity with web accessibility standards and SEO best practices.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills and the ability to work collaboratively in a team environment.

Fully remote work, competitive salary, fixed shift

• Daily monitoring of IBM Tickets related to APIC 
• L1 support for APIC Issues 
• Deploy IBM APIconnect Software using Kubernetes 
• Manage and Maintain IBM Apiconnect Software 
• Manage IBM Cloud Platform and Services 
• Creating Ubuntu Server environment using VMware ESXi 
• Manage and Maintain IBM Servers in Vitro Data Center 
• Manage VM ESXi Servers 
• Deploy IBM Application using Red Hat Openshift and Kubernetes 
• Experience with Containerization using Docker, OCP, and Kubernetes 
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer 
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services  
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.  
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.  
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.  
• Creates and updates communications and incident management activities to streamline ticket resolution.  

• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.  

• Bachelor's degree in computer science or engineering.  
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.  
• Ability to resolve technical problems and innovate more efficient use of IT resources.  
• Knowledgeable in Kubernetes and Docker is a must 
• Experience with AWS and on prem Virtualization 
• Hybrid work Set-up  

• Escape the ordinary and start your career journey with us.
• Are you looking to advance your career?
• Embark on a fulfilling and engaging career with BSA Solutions Inc.

This is a full-time, permanent, day-shift, office-based in Cebu City.

About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.

What is expected of you:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
• Communicating with customers through various channels – mobile chat, email and voice;
• Understanding the services and terms offered to answer questions accurately;
• Managing records of clients and landscapers interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues in Australia; and
• Providing feedback on the efficiency of the customer service process.

• Experience in customer service for at least 2 years;
• Excellent English speaking skills and highly organised;
• Experience in working for an Australian companies is preferred but not essential;
• Excellent data entry and data management skills;
• Proficient in using Microsoft Office - Word and Excel;
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

BSA Solutions, Inc. offers:

• Clear career progression and leadership opportunities based on merits;
• Amazing, close-knit, and collaborative team;
• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine;
• regular progress checks and continuous coaching and mentoring to help you map out your development plan;
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Calls facilities for tests that were submitted with incorrect billing codes to obtain correct billing codes

• At least 6 months of BPO experience
• Excellent communication and phone skills a must
• healthcare background and experience in dealing with billing codes a plus but not necessary

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives