About You

Are you looking to combine your strong drive and can-do attitude with a variety of tools, technologies, and methodologies? Do you wonder what it would be like to work at a company that nurtures your passion for technology and enables you to have a real, measurable impact? Do you love to connect with people in a professional environment? Are you patient and perseverant in overcoming challenges, solving problems, and learning new things? Do you adapt well to changing priorities and tasks while always striving to deliver the best quality work without missing a deadline? Do you undertake your work with a high attention to detail?

If your answers are YES and you love to work as hard as you play - this might be the perfect role for you!

Your Responsibilities

As the Quality Assurance Engineer at RepRisk, you will support product development with testing activities. As such, you will be able to make valuable contributions to the Technology team and enable the company to deliver high-level of quality in our products. You will work side-by-side with Technology and Product teams and engage in a wide range of activities based on needs, from manual testing to automated end-to-end testing, to test strategy and process improvements. You will be part of our Technology team and will report to the Technology Lead in Manila, Philippines. This is a hybrid role, two days a week in the office is required. Moreover, you will:

• Be responsible for manual and automated testing which includes creation, execution, and maintenance of test cases/scripts
• Ensure that the software meets the defined functional specifications
• Analyze business requirements and produce a comprehensive test plan based on the test acceptance criteria
• Identify, report, and track system defects and/or problem areas within the software. Ensure that all issues are captured and resolved before reaching the production environment
• Perform both functional (component, smoke, UI, API, regression, etc.) and non-functional tests (load testing, etc.)
• Participate in process improvements and development of test strategies and methods
• Create and maintain testing documentations and training materials

What is expected of you:

• You will be Crafting well-architected microservice architecture, working on highly scalable backend & Infrastructure
• Developing highly available new APIs for Angkas services
• Participating in brainstorming and refining features requirements with PMs and other stakeholders
• Improving and refactoring our current codebases
• Figuring out solutions for tech challenges we face and evaluate new technologies for the platform
• Design and build the security control mechanisms that protect our services
• Design and engineer our systems to respond gracefully to both planned and unplanned events, and limit our downtime
• Engineer observability into our system to help us effectively monitor and debug real system issues when they inevitably happen

Must have:

• Experience in developing well architected APIs and microservices containerized using Docker and based on DDD (Domain Driven Design)
• Experience designing efficient persistence data layers by using RDBMS and NoSQL approach
• Experience in the use of message brokers such as Kafka, RabbitMQ
• Strong attention to detail with good analytical and problem-solving skills
• Understands the difference between a Coder and a Software Engineer.

Appreciated to have:

• Experience building, deploying, and/or operating services in cloud environments
• Experience in the programming language Go
• Experience with event driven design

Expected habits:

• Enjoy testing and braking systems, finding scaling factors and bottlenecks
• Fast learner who enjoys coding and working with the latest tech
• Able, willing and excited to work in a fast-paced collaborative scale-up environment

• Hybrid work
• Work life balance
• Full-time
• Opportunities for Career Progression
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Develop, test and deploy payment gateway applications and modules using LAMP stack (Linux, Apache, MySQL, and PHP) technologies
• Integrate payment channels such as credit/debit cards, Google Pay, Apple Pay, and others payment gateway
• Design and implement APIs for payment processing and ensure proper documentation and maintenance of the APIs
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions that meet those requirements
• Work with third-party vendors and service providers to ensure seamless integration of payment systems
• Troubleshoot and resolve issues related to payment processing, including transaction failures, chargebacks, and refunds
• Develop and implement security protocols to ensure the safe and secure processing of payments and protect sensitive data
• Mentor and provide technical guidance to junior developers
• Continuously updating knowledge of new technologies and industry trends to ensure the software applications are up-to-date and competitive
• Other duties as assigned

Pre-Requisites :

• 5+ years of experience in software development, with a focus on LAMP stack (Linux, Apache, MySQL, and PHP)
• Extensive experience in developing web applications using the LAMP stack (Linux, Apache, MySQL, and PHP) and related technologies such as HTML, CSS, JavaScript, and jQuery
• Strong understanding of software development best practices and design patterns
• Experience with Agile development methodologies
• Experience with Laravel framework
• Experience with Git development tool
• Ability to create project timelines, estimate project tasks and resources, and track progress
• Ability to troubleshoot and debug complex software applications
• Strong analytical skills and ability to break down problems and find solutions

Are you game?

Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.

The Director of Regional Service Delivery plays a vital role in establishing and enhancing the delivery center's capabilities for the Asia Pacific region. This includes expanding and sustaining Delivery Services to support Project and Managed Services in Australia, Thailand, Malaysia, and the Philippines. The Director ensures that regional teams effectively contribute to the organization's goals, are efficiently managed, and maintain a high standard of quality in their output.

Responsibilities:

• Develop and implement a comprehensive service strategy for the APJ region in line with company objectives.
• Ensure high-quality service delivery and customer satisfaction in the region.
• Build and maintain strong customer relationships to identify growth opportunities.
• Manage the financial performance of the services organization, focusing on revenue growth and cost efficiency.
• Lead the team with visionary leadership, attracting and developing top talent.
• Work collaboratively with various teams to ensure alignment and effective communication.
• Mentor and coach team members for professional development.
• Establish strong relationships with key stakeholders for aligned collaboration.
• Attract, hire, and retain a diverse and high-performing team, addressing skill gaps.
• Implement talent management strategies, fostering an inclusive and supportive work environment.
• Execute performance management and encourage continuous learning and growth within the team.
• Develop and execute a strategy for the Delivery Centre, ensuring efficient operations and technology utilization.
• Foster relationships with partners like ServiceNow to enhance service offerings.
• Collaborate with the Director of Services for successful service engagements and standardized processes.
• Optimize resource allocation and establish KPIs for service delivery and customer satisfaction.
• Manage the Delivery Centre budget, analyze financial data, and collaborate with teams for financial control and risk mitigation.

• Extensive experience in a leadership role within the Services or consulting industry space, preferably at regional or global levels.

• Proven track record of developing and executing successful services strategies, driving revenue growth and customer satisfaction.

• Strong background in managing remote service delivery operations, ensuring high-quality outcomes and efficient processes.

• Financial acumen with a track record of effectively managing budgets, driving profitability and optimising financial performance.

• Excellent leadership and team development skills, fostering a culture of collaboration, innovation and high performance.

• Experience in collaboration with cross-functional teams, such as sales, marketing, delivery, and managed services to achieve business objectives.

• Effective communication and stakeholder management skills with the ability to influence and engage stakeholders at all levels.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do.  Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

We embrace flexible working and are always open to discussing your individual needs so that you get to create your own experience with us.

What will you do?

This is an exciting opportunity for a Civil-Drainage professional to join our Roads Team in our Global Delivery Center based in Manila. Working with our civil engineering teams based in Australia you will be instrumental in the design and delivery of drainage systems for major transportation

projects. Responsibilities will include:

• The delivery of drainage design on major Transport/Land/Water infrastructure projects across Western Australia
• Play a key role in team growth with provision of technical skills and teamwork culture
• Optimise our design workflows to drive a coordinated efficient digital delivery approach
• Collaborate across disciplines to provide our clients with the best possible engineering solutions
• Liaise with clients and public authorities to address technical queries and manage to develop an optimum engineering solution.

What can you bring to the team? 

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need a relevant tertiary qualification in Civil Engineering and proven experience in the infrastructure industry linked to the points above.  This may include:

• Demonstrate a strong 12d, DRAINS and MUSIC skill as well as having a deep hydrology and hydraulic technical knowledge
• Demonstrate technical excellence in delivery, to bring the best of Aurecon’s eminence to clients
• A role model through your behaviours and decision making which is aligned to a diverse and inclusive workspace

We value the difference each team member brings and we look for people who have had a broad range of experiences and a growth and learning mindset.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

DISCLAIMER: This job posting is intended for the active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Design and maintain infrastructure for clients' systems
• Automate deployment processes and implement continuous integration/delivery
• Monitor and troubleshoot systems for performance issues
• Collaborate with development teams to design and optimize systems for scalability and reliability
• Implement security measures and best practices to ensure the protection of clients' data
• Work with other teams to identify infrastructure needs and implement solutions accordingly
• Provide technical guidance and support to clients as needed

• Proven experience as a DevOps Engineer, Cloud Engineer, or similar software engineering role
• Bachelor's degree in Computer Science, Engineering, or related field
• Experience working on Linux-based infrastructure
• Experience in cloud computing and cloud integration
• Excellent understanding of Ruby, Python, Perl, and Java
• Configuration and managing databases such as MySQL, MongoDB
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles

We are looking for Customer Service Associates to join our team. No previous experience is needed, as we provide comprehensive training. As a Customer Service Associate, you will be responsible for addressing customer inquiries, providing information about products and services, and resolving customer issues and complaints. You will also handle order processing and assist with sales support.

• Design, build and configure application to meet business process and application requirements.
• Develop tools using Microsoft Power Platform - Power Virtual Agent, Power Automate, PowerApps, Power BI, Dataverse Power Platform Admin Center, SharePoint, Microsoft Dynamics 365, Microsoft Teams, Exchange, Intune, Azure, PowerShell
• Develop Azure logic apps and functions as well as providing Power BI development and support.
• Work using Microsoft enterprise cloud technologies such as Dynamics 365 CRM, Office 365, Microsoft Azure
• Software Development using .Net, C, C#,C++, ASP.Net MVC, Entity Framework.
• Develop Solutions in Web using Jquery/JavaScript, HTML/HTML5 and CSS.
• Experience of SQL and RDBMS technologies
• Conducts User Acceptance Testing
• Support Project Manager / Lead in managing requirements, project timelines, quality.
• Support and manage clients and stakeholders based on the project status.
• Collaborates with other experts across our worldwide organization to explore solutions, adapt and share best practice

Job Description

Acceptance Solutions CyberSource Servicing is the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Acceptance Solutions Service Enablement team is the liaison between Client Services and internal teams. The team prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

This role will be responsible for: providing in-depth analysis of data to identify key business drivers and trends for decision making, developing automated dashboards to improve data visibility for users across the organization, creating visual maps and artifacts to document Acceptance Solutions processes and service models, developing reporting packages and presentations that will be consumed by leadership and cross functional teams.

What You’ll Do, Day To Day.

• Maintenance and creation of all artifacts such as end to end journey maps
• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders
• Maintain a continuous path of global CS communication to provide timely feedback to internal teams

• Define success measures, and track status with product on service experience improvements, such as: Net Promoter Scores, Client Satisfaction Surveys, client retention and growth, and reduced service intensity
• Driving tighter alignment with regions to identify differences and drive more consistency and efficiencies through interventions
• Data and business analysis to better understand key trends and indicators to support decision making

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Acceptance Solutions Service Enablement the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Service Enablement team is the liaison between Client Services and internal teams. This role is recognized as a thought leader and authority on client enablement functions and needs. This role prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

What You’ll Do, Day To Day.

• Hold teams accountable to improve the client experience through data driven projects that tie to OKRs and goals

• Maintenance and creation of all artifacts such as end to end journey maps

• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders

• Continuous improvement to existing services and processes

• Maintain a continuous path of global CS communication to provide timely feedback to Product 

• Identify/prioritize key product needs, dependencies with regions, define success measures and track status with internal teams

• Engage with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens 

• Support Client Services as an escalation contact for improving the client experience

• Responsible for workflow assignments and maintain commitments toward taking initiative to resolve problems and meet deadlines

• Provide governance to meet target milestones

• Streamline internal processes to enhance effectiveness

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

The Client Service Rep is responsible for providing support to clients of Compliance Services.  The Compliance Services team provide services to the pharmaceutical and med device industries.  Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.  Our teams need to provide service that is very accurate, timely, and with good customer service. 

The Client Service Rep delivers work every day using our proprietary software.  For that reason, comfort using technologies is critical.  Detailed process orientation and superior communication skills is very important.  Experience with pharmaceutical compliance regulations is helpful but not required.  Experience with legal contract concepts is helpful.      

Responsibilities:

• HCP Contracting

• After getting system generated requests, develop contract for HCPs using given templates.
• Communicate with the HCP regarding contracts, obtain signatures, answer questions.

• General

• Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
• Provide updates to team management on status of work, and issues addressed.
• Ensure work delivered is of good quality.
• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

Competency Requirements

• Proficiency in MS-Office, Word, Excel, and Outlook
• Comfortable using various technologies to perform work.
• Good organizational skills and ability to meet deadlines working within a time sensitive environment
• Ability to multi-task and prioritize
• Superior customer service
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
• Background in Pharmaceutical compliance desirable, but not mandatory

Education, Skills, Experience Desired

• Bachelor’s degree or equivalent
• Contracts Management experience is a plus
• 3 to 5 years related work experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

ITRS has a DevOps team that creates and supports its Continuous integration, build and similar systems. We are now building its next generation observability platform with the capability to collect, store and analyse the vast amount of data generated by banks and financial institutions.

Crucial to the adoption of our product is a streamlined client deployment and management process. With around 200 clients we are faced with different levels of complexity, automation, and sophistication in the deployment process – complexity which we need to take into account when developing, testing and marketing the product.

ITRS is looking to strengthening its DevOps team with an Engineer with experience in Kubernetes-based systems as well as a background in more standard software development DevOps.

As a Senior DevOps Engineer, you will:

• Report to our Engineering Manager and work with the Engineering team in developing a flexible DevOps infrastructure to help develop a data collection, storage and analytics platform and a user-centric application that enables the use and visualisation of data.
• Work with Product, Engineering, TechComms, and Support to define, document, and promote best practices around deployment and management of the system.
• Help clients and early adopters to deploy the stack.
• Improve the manageability and supportability of the stack – this includes working with Product to define new features required to make the product easier to manage.
• Actively participate in proposing, planning and implementing DevOps solutions.
• Be an active part of the DevOps team that is supporting an Engineering team developing both the existing Geneos product and the new analytics-based platform, sharing best practices, providing support, sharing knowledge and generally collaborating to solve the most pressing issues at hand.

You will have:

• Understanding of networking and TCP/IP.
• Knowledge of systems/networking security best practices.
• Experience with Linux system administration.
• Experience with Kubernetes or other similar orchestration technologies.
• Experience with container technologies such as Docker.
• 4+ years experience in cloud technologies (for example AWS, GCP, Azure, etc.)
• Experience with configuration tools such Ansible, Puppet, Chef.
• Experience with virtualisation technologies such as VMWare, ESXI.
• Experience in continuous integration tools such as Jenkins.
• Experience with VCS such as Git.
• Some level of programming experience such as Python, Java, .NET.

A person in this role would benefit from the following:

• Experience in managing Kubernetes production environments.
• DNS, LDAP, Active Directory, Firewalls, VPN Configuration, etc.
• Monitoring, Back-ups.
• Infrastructure as Code (Terraform, etc.)
• Python, Bash, PowerShell.
• Experience in building custom tools.

Our Benefits

• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Programme
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Join the A-Team and experience the A-Life!

What you will do:

The primary responsibility is engineering work on Building Management System (BMS) projects detailed as per country specific standards. You will design, support systems installation, perform programming, commissioning, troubleshooting of complex building controls systems for customer. Design of such includes creating controls strategy, sequence of operation, bill of materials, schematics etc. Programming includes testing and debugging BMS software, UI graphics development, basic 3rd party systems integrations (ModBus, BACnet IP, BACnet MSTP), using JCI proprietary software tools along with SQL management. You will track project time schedule, changes, ensure on-time completion of various tasks, report job progress to respective management team/general contractor. You will provide system demonstration to client and general/site specific user training.

How will you do it:

• Review MEP drawings and identify related equipment (dampers, sensors etc.).
• Review control specifications and sequence of operation.
• Generate initial review sheets and RFI’s.
• Prepare I/O summary.
• Prepare BMS network architecture.
• Create bill of materials, select sensors, control valves, dampers, air flow stations, controllers etc.
• Check devices and controller wiring, terminations, interlock wiring.
• Program control software of supervisory and DDC level controllers, prepare test plan, perform simulation and deliver commissioning package to the sites.
• Upload/download system-level BMS controller software. 
• Perform BMS commissioning and system diagnostics, complete all required commissioning documentation. 
• Keep management and JCI contractor or customer informed of job progress and issues.  
• Provide information for BMS as-built documentation. 
• Adhere to all Johnson Controls and customer safety standards, demonstrating a high degree of safety awareness.

What we look for:

• BS of Electronics and Communications Engineering / Electrical Engineering
• Knowledge in instrumentation
• PLC / DDC configuration
• Able to read schematic diagrams
• 2-3 years experience in similar fields with Controls and BMS
• Working knowledge in AutoCAD, sketch up or Revit
• Basic knowledge in HVAC sequence of Operations a plus

AECOM is seeking a Service Delivery Team Lead - Pre-Hire Support to be based in Manila, Philippines

Job Description:

The role is responsible and accountable for supervising a team within the HR Service Center (Pre-Hire Support), to ensure the team meets or exceeds expectations and defined SLA targets. The role will support the manager and coordinate with stakeholders and team members in executing end-to-end Pre-Hire Support activities by ensuring quality and timeliness of output, adherence to defined service level agreements, and ensuring compliance to relevant standards and procedures. The role is responsible for ensuring effective staff utilization to meet business needs and ensure a high level of service delivery. Responsible for supporting team members as needed, providing coaching and training, ensuring team members are engaged and motivated and fostering a collaborative culture.

• Responsible for ensuring effective management of team daily volume and cases including bulk transactions to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Responsible for ensuring a  good team relationship and dynamics existis and the team are highly motivated. Manage team performance, provide coaching, and identify career development opportunities relevant to the team  
• Develop excellent stakeholder relationships. Ensure escalations are managed effectively and proactively and elevating if/when necessary
• Ensure effective timely communication to leadership and stakeholders
• Responsible for ensuring the highest level of customer service is maintained at all times
• Responsible for ensuring a high-quality, professional, and proactive service is delivered at all times
• Accountable for ensuring quality standards are met and maintained – ensuring all work is done to a high standard and that appropriate audits are undertaken as required
• Work with autonomy and apply critical thinking. Make decisions on complex issues and support the team in the resolution of issues
• Accountable for the accurate and timely resolution of all queries. Analyse complex issues and develop and implement solutions
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
•   
• Accountable for ensuring compliance with service level agreement, process, policies, and procedures
• Expert understanding of  HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) 
• Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests 
• Develop and maintain an expert understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Acts as the technical expert for the function and is consulted by key stakeholders on the policies and procedures related to the operations
• Provide guidance and direction to the team on policies, procedures, and management guidelines, act as the subject matter expert in these areas  
• Responsible for ensuring confidentiality is maintained at all times
• Accountable for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Lead and participate in audit activities as required
• Accountable for ensuring the SOP/DTP maintenance process. Ensure all documents are relevant and up to date and meet the needs of the business, ensuring the team work effectively and efficiently and are able to meet performance targets
• Responsible for Identifying and implementing process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Develop internal workflow processes, operating procedures, team schedules, and controls
• Responsible for ensuring all issues are investigated, root cause established. Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction 
• Provide regular performance and operational progress reports to GBS Leadership to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Develop and prepare reports and conduct analysis on resource utilization, performance against SLA targets, quality, and process efficiency
• Provide and present regular performance and operational progress reports to internal/external stakeholders ensuring issues are flagged, monitored, and resolved in a timely manner
• Lead and/or participate in governance meetings with internal/external stakeholders to discuss operational results, issues, strategies, and solutions to improve team’s performance
• Lead assigned projects. Ensure effective communication to all leadership and all stakeholders 
• Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements
• Participates in reviewing and updating SLAs, identifying quality concerns and resolutions with active engagement and utilization of continuous improvement to establish best practices 
• Leads resourcing activities and actively involved in the full recruitment process for reviewing and assessing the best new talent for the team 
   

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Collaborate with team members and other departments to improve overall customer experience
• Meet or exceed individual and team targets

• At least 6 months CSR experience Voice account 
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Process Set-up and Development

Process Parameter Optimization

• Optimizes process parameters by experimental designs, process variable definitions and robust design engineering for new packages or continuous improvement.

Improvement of Existing Methods and Conception of New Methods

• Conceives, sources out and tests alternative and new methods/processes to improve manufacturability, yield, and quality.

• Spearheads generation of FMEA for new Assembly processes and reviews until completion of qualification.

Equipment Qualification and Development

• Designs and/or qualifies jigs, fixtures, and tools to enhance machine efficiency and improve product quality.

• Generates and/or reviews equipment specifications and qualification procedures and supporting documents for PAR of new equipment.

• Spearheads machine qualification and monitoring, and/or conducts equipment buy-off at supplier site.  Recommends machine modifications whenever necessary.

Material Development

• Sources out, evaluates and recommends alternative materials to reduce cost, enhance quality, and improve manufacturability.

Product Development

• Determines machine and process capability for new products.

• Ensures that engineering lots for new devices and packages are assembled in conformance to all requirements and process concerns are reported.

Cost Reduction and Yield Improvement

• Plans, designs, implements and monitors activities geared to improve product and material yield, reduce production cost and/or reduce product reliability defects.

Standardization and Documentation

• Generates, interprets, and updates process and material specifications and flowcharts for new package projects.

• Interprets quality inspection criteria and specifications.

• Prepares technical reports on the results of evaluations and investigations and presents recommended actions.

Coordination/Communication of Process Issues for Improved Quality, Manufacturability and Reliability.

• Coordinates quality, manufacturability, process control and reliability issues with internal and external customers.

• Facilitates discussion of material and equipment quality and performance issues with supplier/s.

MINIMUM QUALIFICATIONS:

• Degree in Mechanical/Electrical / Electronics and Communication /Materials / Metallurgical / Chemical / Manufacturing / Industrial Engineering.

• Subject matter expert with at least 10  years’ experience in a Package Development, New Product Introduction and/or Sustaining role in a semiconductor assembly environment for leadframe and substrate-based packages, including failure modes and failure analysis, covering standard and custom package.

• Comprehensively perform, review and interpret mold simulations and create/recommend effective solutions to achieve optimum results.

• Review and interpret POD and tooling designs and create/recommend effective solutions to achieve design intent.

• Comprehensive knowledge of downstream and upstream Assembly processes that impact the Molding Processes) and can be impacted by the output of the Molding Process, respectively.

• Comprehensive use of principles of Design for Manufacturability, DFMEA and Design Review for Manufacturability by Failure Modes (DRBFM) or its equivalent.

• Subject matter expert in the use of statistical methods of experimentation and analysis and their associated application/tools (DOE, SAS-JMP, Minitab, others) to establish and improve Process and Equipment Capability.

• Comprehensive knowledge and application of the Advance Quality Core tools (Process Flow, FMEA, Control Plan, Process Specifications and Work Instructions)

• Comprehensive knowledge and application of Problem-Solving Methods and use of the appropriate analytical techniques to establish cost effective and efficient solutions with high level of critical thinking with solution provider mindset.

• High level of effective written, oral communication, presentation, and training skills. 

• High aptitude in mechanical reasoning and drawing with comprehensive knowledge of dimensioning and tolerancing.

• Comprehensive use of Continuous Improvement Tools like PDCA, Lean, others.

• Experience in handling, supervising a technical team and possesses good people skills.

Just imagine your future with us…

At Aurecon, we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position, you will join our Singapore business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of building and infrastructure projects. We know the work we do is vital in assisting our world’s economic development and, it is the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

Roles and Responsibilities:

• Prepare detailed design reports/ engineering design and analysis on underground / viaduct infrastructure projects and be able to deliver solutions to complex problems.
• Use initiative to resolve tasks or problems that arise at a competent level.
• Work independently or as part of a team.
• Prepare detailed design reports.
• Communicate clearly with colleagues and managers.
   

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need the following:

The candidate shall possess:

• Minimum 3 to 8 years professional experience in the field of civil and structural engineering consultancy.
• Recognised Civil & Structural Engineering qualification (Bachelor / Master Degree).
• Proven proficiency and experience in civil / structural engineering design and analysis on underground rail / road infrastructure projects in Singapore and overseas.
• Sound understanding and application of Singapore and Euro design codes and practices and commonly used structural analysis software.
• Energetic, proactive and reliable team player with excellent communication skills

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

Headquartered in Australia, Aurecon is one of the leading international engineering, design and advisory company that brings vital engineering experience, technical capabilities, and design expertise to an extensive range of markets.

Over the last 85 years, our team of more than 5 000 experts located in 11 locations across the globe have collaborated with our clients and partners to reimagine, shape and engineer clever, innovative and sustainable solutions to solve some of the world’s most complex challenges.

In Asia, where the region is undergoing rapid transformation in areas of sustainability, digital and infrastructure, we lead by being innovative, flexible and nimble. We embrace design-led thinking – an approach that is guided by digital engineering, the user experience and sustainability – ensuring that the work we do is future ready and leaves a legacy for the next generation.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

Job Profile Summary

Lead the development and execution of the country’s service business. Implement the strategy for the service business and achieve budgeted targets. Execute business development initiatives and improve customer-centricity, operational excellence, competitive position, market share and profitability. Drive KONE’s overall strategy and country’s holistic development as a member of the country’s Management Team

Job Description

• In charge of executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).
• Accountable for and leads maintenance operations in the unit in line with global guidelines.
• Understand the current and future opportunities for the maintenance business in the unit and define and implement local and global maintenance development actions, which cover processes, product offering and ensure the KONE Pricing Policy is followed.
• Evaluate critical equipment problems and resolve it
• Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of maintenance agreement
• Establish operating budgets; monitor the cost, effectiveness, and reliability of maintenance activities to optimise resources, prioritise spending, and ensure that standards are met.
• Evaluate the results of all maintenance  agreements, identify recurring problems and prepare recommendations for executives about significant changes that need to be made to resources, procedures, systems, or technology.
• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for maintenance activities that align with the organisation's overall vision and its current and long-term business objectives.
• Responsible for driving a culture of safety and quality throughout the organization.
• Identify training needs (methods, project management, contractual requirements, code and legal implications as applicable to area of business) for managers, project managers and supervisors in order to fulfil business plan in each area of discipline.
• Lead, direct, evaluate, and develop the matrix Maintenance team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals.
• Responsible for reaching the budgets in the unit
• Responsible for customer satisfaction, data management and service quality.

Requirements:

• Bachelor’s degree in engineering or related disciplines.
• Minimum 15 year experience in service/maintenance operation, facility management and/or security.
• Minimum 10 years in leadership role.
• Good command of English and local language.
• Proven track record of P&L, business planning & controlling, budgeting and long term planning processes.

#LI-PS1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Who are we?

Meet Sleek. We are an all-in-one digital platform helping entrepreneurs and investors to register their companies in Singapore, Hong Kong, Australia, UK and assist them with the management of their accounting, audit and taxes, in a 100% digital manner. We build cutting edge technology to automate manual work, and provide a delightful experience to our 5,000+ clients. Naturally, we are continuously looking for great people to join our dynamic team!

We are a team of 500+ builders from 17 countries, with offices in Singapore, Hong Kong, Australia, UK & the Philippines, committed to delivering a great experience to our clients.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

To do what?

• Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.
• Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.
• Collaborate with development team members to ensure proper implementation and integration of the solutions.
• Design, develop and test automation workflows and scripts that are cost efficient and resilient
• Deploy RPA components including bots, robots, development tools, code repositories and logging tools
• Support the launch and implementation of RPA solutions
• Create process and end-user documentation
• Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations at optimum efficiency
• Maintain current knowledge of relevant technologies and business processes

Who are you?

• Minimum 5 years relevant experience in the related field
• Proficiency in programming languages, such as C, C++, Java, Python, Go
• Experience developing and consuming APIs.
• Experience on RPA tools like UIPath is a pre-requisite
• Experience with Agile development methodology
• Experience with Databases, such as SQL and NoSQL.
• Self-motivated, able to work independently and also in a team, and able to take initiative without always being directed.
• Excellent problem solving/analytical skills and complex troubleshooting methods.
• Ability to multitask in a fast paced environment and prioritise the most critical tasks and projects.

How about the company work and environment?

• We call ourselves Sleekers!
• Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
• We take corporate social responsibility very seriously at the company level and absorb the yearly carbon footprint of all of our employees
• Multicultural team with 17+ nationalities and as many languages spoken internally!
• Remote Work Arrangement
• Flexi Health Benefits

Join the Sleek family today!

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 23K + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service.

ABOUT THE ROLE

The Client Service Administrator will go through a paid training program when one starts. You will be working with financial advisers in Australia to provide back-office administration and professional support by playing an instrumental role in helping people achieve their financial goals.

RESPONSIBILITIES

• Ensure client data is accurately recorded in all business systems according to agreed processes (CRM Management)
• Accurate and timely preparation of various reports.
• Prepare client communication.
• Ensure applications and other client documentation is completed and lodged according to business processes.
• Liaise with financial institutions (i.e., banks, fund managers or insurance providers etc.)
• Provide back-office administration and support.

Your application will be processed through 5 ELK.

• Bachelor’s Degree in Accounting, Accounting Management, Accounting Technology, Commerce, Business Administration
• Less than a year experience is considered.
• Willingness to undergo 4 weeks of Paid Training
• Intermediate to Advanced knowledge of the Microsoft suite
• Excellent verbal and written English communication skills
• Good with numbers and analytical
• Highly organized with strong attention to detail
• Knowledge of the financial services, banking or accounting would be advantageous

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

Just imagine your future with us…

At Aurecon, we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position, you will join our Infrastructure business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of building and infrastructure projects. We know the work we do is vital in assisting our world’s economic development and, it is the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

• Undertake design and analysis of civil & structural works including roads, alignment, drainage, sewerage, and utilities etc. for infrastructure and transport projects, and be able to deliver solutions to complex problems.
• Possess initiative to resolve tasks or problems that arise during design and construction stages.
• Prepare detailed design reports and presentation to clients.
• Work independently and have excellent communication skills with project team-mates as part of a team.

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need the following:

• Recognized Civil Engineering qualification (Diploma / Bachelor/ Master’s degree).
• Experience / exposure in civil & structural works design and analysis for infrastructure and building projects in Singapore and/or overseas will be advantageous.
• Project coordination and management skills.
• Energetic, proactive, and reliable team player with excellent communication skills.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

Headquartered in Australia, Aurecon is one of the leading international engineering, design and advisory company that brings vital engineering experience, technical capabilities, and design expertise to an extensive range of markets.

Over the last 85 years, our team of more than 6,500 experts located in 11 locations across the globe have collaborated with our clients and partners to re-imagine, shape and engineer clever, innovative and sustainable solutions to solve some of the world’s most complex challenges.

In Asia, where the region is undergoing rapid transformation in areas of sustainability, digital and infrastructure, we lead by being innovative, flexible and nimble. We embrace design-led thinking – an approach that is guided by digital engineering, the user experience and sustainability – ensuring that the work we do is future ready and leaves a legacy for the next generation.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

The Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions 

At BreederDAO, we are seeking a talented and experienced Senior Game Server Engineer to join our team. As a Senior Game Server Engineer, you will be responsible for developing, maintaining, and optimizing game server systems for our innovative projects in the metaverse. You will work closely with the game development team to ensure seamless integration of server-side functionality and provide technical leadership in building high-performance and scalable game server architecture.

Responsibilities

• Design, develop, and deploy high-performance game server systems
• Collaborate with game developers to define and implement server-side game features and systems
• Optimize game server performance and scalability
• Ensure the security and stability of game server systems
• Troubleshoot and resolve server-side issues and bugs
• Maintain and improve deployment processes and tools for game server infrastructure
• Stay up-to-date with emerging technologies and industry trends in game server development
• Provide technical guidance and mentorship to junior engineers
• Other duties as assigned

• 5+ years of professional experience in game server development
• Proficient in Unreal Engine stacks and Unreal Engine server deployment
• Strong proficiency in one or more programming languages for backend development (e.g., C++, Python, Java)
• Deep understanding of network protocols, multiplayer architecture, and game server frameworks
• Experience in designing and implementing scalable and highly available game server systems
• Experience with cloud-based platforms and services (e.g., AWS, Google Cloud)
• Knowledge of database technologies and server-side persistence
• Excellent problem-solving and debugging skills
• Strong communication and collaboration abilities
• Bachelor's degree in Computer Science or related field (or equivalent work experience)

• HMO
• Work From Home
• Tokens
• Leave Credits
• Training & Development

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• 6 mos - 1-year BPO Healthcare Experience related to any Health Programs   
• Good to excellent communications (both verbal & written) and detail oriented
• Ability to multitask (taking in calls and responding to email
• Organized and keen attention to details
• Problem-Solving Skills - Being able to analyze situations and find solutions to customer efficiently
• Adaptability - adapt to different customer personalities and scenarios
• Time Management - ability to handle multiple tasks efficiently and prioritize customer needs

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives