Position: Senior Front End Engineer

Work Hours (Client): Mondays to Fridays, Must be willing to work in a flexible schedule to collaborate with team members in different time zones when necessary.

Pay Range: Upto - $2500/month

Duties and Responsibilities:

• Design, develop, and implement user interface components and web applications using React, Redux, and TypeScript.
• Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals, and experience.
• Ensure the technical feasibility of UI/UX designs and translate them into high-quality code.
• Optimize application for maximum speed and scalability while ensuring application security.
• Maintain and improve website, troubleshoot issues, and ensure high performance across all devices.
• Participate in code reviews, mentoring junior developers, and enforce software development best practices.
• Stay up-to-date with emerging technologies and industry trends to apply them into operations and activities.
• Work closely with backend developers to integrate user-facing elements with server-side logic.

Minimum Requirements:

• Minimum of 7+ years of engineering experience, with a significant portion dedicated to front-end development in an agile environment.
• Exceptional programming skills with comprehensive experience in React, Redux, and TypeScript.
• Strong proficiency in HTML5, CSS3, and modern front-end build pipelines and tools.
• Experience with prototyping tools like Figma for designing and iterating on UI/UX designs.
• Familiarity with module bundlers, such as Webpack, and understanding of front-end optimization and performance techniques.
• Comfortable with submitting to a background and reference check.
• Excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, dynamic, team-oriented environment.

Talent Outsourcing Channel is currently seeking a highly motivated and skilled individual to join our team as a Customer Service for Airline Travel (NON-VOICE). As part of our team, you will be responsible for providing exceptional customer service to clients in the airline industry.

As a Customer Service for Airline Travel (NON-VOICE), you will be responsible for answering inquiries, resolving issues, and providing assistance to customers via email, chat, and other written platforms. You will serve as the first point of contact for customers, ensuring their needs are met in a timely and professional manner. Furthermore, you will have the opportunity to collaborate with a diverse team of professionals to deliver outstanding service to our clients.

This position requires a high level of attention to detail, excellent communication skills, and a strong ability to multitask. The ideal candidate should be customer-oriented, solution-focused, and able to remain calm under pressure. Experience in the airline industry is a plus, but not required.

If you are passionate about delivering exceptional customer service and are looking for a challenging yet rewarding opportunity, we would love to hear from you. Join Talent Outsourcing Channel and help us provide top-notch customer support that exceeds our clients' expectations.

Responsibilities

• Respond to customer inquiries and provide assistance via email, chat, and other written platforms
• Ensure prompt and accurate resolution of customer issues
• Collaborate with internal teams to address customer concerns and provide solutions
• Maintain customer records and update databases with relevant information
• Provide product and service information to customers
• Handle customer complaints and provide appropriate solutions

• Good to excellent communication skills

• At least HS/SHS graduate

• Non-voice account

• Multi Chat Assessment and Writing email must be completed

• Preferably with CCE but not required

About the Role

• Reporting to our Customer Experience Lead, your responsibilities include:
• Manage large volumes of incoming emails and social media replies with a customer-first attitude.
• Manage occasional calls (majority of calls handled in Australia)
• Handle customer queries, provide appropriate solutions and follow up to ensure resolution.
• Take the extra mile to engage customers and build a loyal customer base.

To excel in this role, you’ll need

• Proven customer support experience. (2-3 years)
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communicator, both verbally and in writing. (with a preference for a minimal accent)
• Strong attention to detail and often pick up on things that others would miss
• Ability to stay calm when customers are stressed or upset.

Royal Service Supervisor

Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

What you will be doing:

Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
• Ensure all colleagues are up to date with “Royal Service” software system
• Train all Royal Service colleagues
• To have a complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Attend regularly scheduled departmental meeting
• Schedule colleagues in accordance with the departmental budget
• Balance operational and Colleague needs
• Follow all safety policies
• Other duties as assigned

• Assist customers in making airline reservations and bookings
• Handle customer inquiries and provide accurate information regarding flight schedules, fares, and travel policies
• Resolve customer issues and concerns in a timely and professional manner
• Process customer requests for ticket changes, refunds, and cancellations
• Ensure high levels of customer satisfaction through excellent service delivery
• Maintain detailed and accurate records of customer interactions

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Create something new: You will industrialize new manufacturing processes for new products in the consumer electronics sector and transfer them from development to high-volume production

Assume responsibility: You are responsible for the overall coordination of the manufacturing of our external assembly suppliers in Asia

International Team: You coordinate cross-functional teams in an international environment and act as an interface between our external suppliers and internal functions.

Holistic approach: Together with our suppliers in Asia, you will develop appropriate measures to ensure quality, cost, and delivery targets for sensors in high-volume production. You communicate requirements and results effectively across all hierarchies internally and with external suppliers.

Help shape the future: You will lead projects to optimize complex manufacturing processes in packaging and interconnect technology and build an end-to-end manufacturing KPI and analysis system for the relevant products for this purpose.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Address concerns via incoming calls 

• Answer inquiries thru messages via simple text 

• Do outbound calls to homecare aids and facilities 

• Other admin task like sorting folders and files 

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months experience  
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Proficiency in using computer systems & relevant software 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat at the same time
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

About the job

Service Operations Specialist is responsible for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners
• Operational excellence
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development and contribution to the cost goal
• Lead-time development
• Sustainability

Contribute to the operations and development of the Service Fulfilment organisation with a customer-centric and collaborative approach in focus. Focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. Provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people. Implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update.

Your assignment

• Responsible for creating performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment including capacity utilization, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
• Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer.
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.
• Identify, assess and in cooperation with the Ikea for Business Country Manager, select potential partners as needed for expansion of IB’s service offer.
• Throughout the process of fulfilment, always keep the customers updated on the position of delivery and ensure the quality of all information being passed on.
• Oversee the interface between IB and SSS, to ensure clarity and alignment of all parts of the supply chain.
• In coordination and cooperation with sales management, ensure that after-sales services related to fulfilment are done with precision and to the highest possible standard.
• Support Service Fulfilment developers in tender activities.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Specialist (part-time)

Work Hours: 15-20 hours per week between 9:00 AM to 5:00 PM PH Time (with flexibility to work on weekends if needed)

Holidays: Philippine holidays

Pay Range: USD 400 - 500 per month (depending on qualifications and skills)

Responsibilities:

• Turn potential customers into paying customers.
• Upsell our products to paying customers in a way that is meaningful (i.e. provides value to the customer) and converts.
• Convert clients into raving fans who are active in the community and continue to purchase products.
• Solve customer problems in the first interaction with them and go above and beyond. We want to provide an amazing customer experience.
• Help with creating new products and improving existing products based on customer feedback.
• Identify key processes within the company and improve efficiencies by creating an internal wiki of these processes.

Key Performance Indicators:

• Grow revenue generated from the client success team to 20% of all company revenue.
• Have a Net Promoter Score (NPS) of over 90.
• Average resolution time of less than 24 hours
• Contractor satisfaction of greater than 90%.
• Survey contractors after project completion asking them to score us on communication, clarity of project scope and feedback, responsiveness, etc.
• Create an internal wiki of the company’s most important processes.

• At least 2 years of experience in customer service.

• Good oral and written communication skills (English language).
• Exceptional customer relationship and organization skills.
• Ability to multitask and meet deadlines.
• Strong attention to detail.
• Ability to work with minimal supervision and comfortable talking with customers on the phone.
• Positive attitude, empathy, and patience towards customers.
• Ability to adapt to different customer personalities and situations.

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

Core Responsibilities

• Lead all Mobile Engineering architecture design and implementation across our Apps in Flutter (Primary framework), iOS and Android (Legacy Apps).
• Experiment with new mobile frameworks and architectures to make our Apps more reliable and optimized.
• Maintain and enhance the testing automation framework and CICD, create a strong collaboration relationship with key engineering stakeholders such as QA team, DevOps and backend team.
• Walk the talk: in this role you have to code and lead the way with your example, but you also need to be hands off and speak a non-technical language to partner with other departments.
• Participating in brainstorming and refining features requirements with product Managers, Business Analysts and other stakeholders.
• Responsible for the delivery performance of your Mobile team, which might have a mix of in-house and augmented Mobile engineers.
• Lead and mentor every team member in your Mobile team.
• Help build and contribute to a high-performance mobile engineering culture.

Required Skills and experience

• BS/BA in computer science or equivalent combination of education and experience.
• 3+ years experience with Flutter (Excluding requirement)
• 8+ years experience with Mobile Engineering Technologies (iOS/Android).
• 2+ years of technical leadership experience.
• A team oriented personality, bias to action, excellent communication skills.
• Must have experience leading a team and is something he/she likes
• Previous startup experience strongly preferred

Why join Angkas?

• Freedom of Work
• Work Life Balance
• Hybrid Work (Once or Twice a week Makati City)
• Full-time
• Machines provided
• Health insurance/Transpo allowance
• Free drinks, choco/coffee
• Opportunities for promotion
• Competitive salary
• Pay raise
• Company Christmas gift
• Company events
• Start-up environment
• Diversity Inclusion
• Multi-cultural, Agile environment
• Newly constructed office
• Office Gym (soon)
• Remote (outside NCR)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT NETWORK ENGINEER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Diagnose and troubleshoot network connectivity issues. 
• Planning and implementing network infrastructure projects and technology initiatives based on the customer or business requirements 
• Performing routine network optimization to ensure efficient data flow. 
• Maintaining network configurations, identifying vulnerabilities, and ensure the reliability and security of network devices. 
• Identifying issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution 
• Collaborating with cross-functional teams, clients, and third-party support partners to ensure smooth integration of client network systems. 
• Providing pro-active guidance, mentorship, leadership example, and recommendations to junior team members. 
• Proactively researching and locating necessary tools and processes to identify troublesome trends as they develop. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years IT Network Engineer experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our software. You will work closely with the Head of QA and the engineering team to determine, understand and derive scenarios from the requirements and execute test cases. You will be joining a small and growing team and have the opportunity to grow and learn new skills. In order to thrive and enjoy this exciting position, you must be a self-starter and be productive with minimal supervision.

Job Responsibilities

• Analyze provided requirements and specifications
• Create comprehensive test plan and and detailed test cases
• Create well-defined test scenarios and test data
• Plan, estimate and prioritize testing activities
• Create comprehensive proof of tests
• Identify, record and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering team 
• Perform UI, sanity, functional, regression, component and end-to-end testing
• Contribute to the creation of technical and end user product documentation

Job Requirements

• 4+ years experience in Software Quality Assurance
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Able to work effectively with continuous change requirements and short deadlines under minimum supervision
• Strong experience of mobile/online content platform quality testing and product release
• Extensive experience in writing clear, concise and detailed test cases
• Possess strong analytical and problem-solving skills
• Self starter and self learner
• Good communication skills
• Degree in computer science or relevant field a plus

Minimum Required Technical Skills

• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience in: Requirements analysis, Test planning, Test case detailing and Defect tracking
• Strong experience in writing clear, concise and comprehensive test plans and test cases
• Strong experience in defect reporting, tracking and management
• Experience working with database operations
• Experience working with API calls
• Quick understanding of the functionality of the application under test
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

Competitive Salary Package

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Us

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams?

As a Software DevOps Engineer, you'll assume the crucial responsibility of building, managing, and automating our DevOps and Cloud infrastructure. Collaborating closely with development and operations teams, success in this role demands proactive problem-solving abilities, enabling you to drive projects while nurturing a culture of continuous improvement.

Your key responsibilities will include:

• Deployment, automation, management, and maintenance of our cloud-based DevOps system.
• Ensuring the availability, performance, security, and scalability of all cloud infrastructure environments.
• Managing the creation, release, and configuration of cloud infrastructure environments.
• Evaluating new technology alternatives and vendor products.
• Troubleshooting system issues across various application domains and platforms.
• Implementing critical system security measures following best practices and leveraging prolific cloud security solutions.
• Providing recommendations for architecture and process enhancements.
• Defining and deploying systems for metrics, logging, and monitoring on the cloud platform.
• Designing, maintaining, and managing automation tools for various operational processes.
• Administering Google Apps and Gmail, including configuration, security, procedures, and best practices.

Requirements

• Over three years of experience in provisioning, operations, and management of AWS environments.
• Demonstrated competency with the following AWS services: ECS, EC2, ECR, S3, RDS, VPC, IAM, QuickSight, CloudFront, CloudFormation, CloudWatch, SQS, ElastiCache, Lambda.
• Strong understanding of how to secure AWS environments and meet compliance requirements.
• AWS Disaster Recovery design and deployment across regions is a plus.
• Experience with multi-tier architectures: load balancers, caching, web servers, application servers, databases, and networking.
• Over three years of experience in building, managing and automating Azure DevOps.
• Experience in creation of highly automated infrastructures.
• Managing sporadic MIS related tasks, such as email account management 
• Clear written and verbal communication.
• Manage your own time and work well both independently and as part of a team.
  
  

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

Competitive Salary Package

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Us

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Location

Remote

Department

Technology

Employment Type

Full-Time - PH

Minimum Experience

Mid-level

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

What you’d be doing:

• 100% automation, implement GitOps principle, build, deploy and ship infrastructure for cloud-native software solutions using Terraform and ArgoCD.

• Support backend, mobile, data developers in their daily work with questions around tooling, deployment, CI/CD, and many others. You should be able to use Gitlab CI/CD or anything similar.

• Secure cloud infrastructure for internal and external systems with Hashicorp Vault, Google Secret Manager, or something similar configuration secrets, etc.

• Create application dashboards, alerting and metrics needed for Monitoring with Dynatrace or Grafana Stack. Participate in on-call rotations with the Platform DevOps Team.

• As a Senior Engineer, mentor and provide guidance to others, fostering knowledge sharing and continuous improvement, implement and drive projects with minimal to no supervision.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only to Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

• 5-8 years of experience as DevOps Engineer.

• You have strong experience working with Cloud Platforms preferably GCP, but AWS, Azure and other cloud providers is ok

• Kubernetes and Terraform should be your bread and butter

• You have solid knowledge of CI/CD setup and deployment principles

• You should know scripting or programming language such as Bash, Python, Go

• Good networking skills in the area of DNS, VPCs, Subnets.

• Deep knowledge of Linux and system administration tools.

Why join Angkas?

• Free Lunch in the office
• Free drinks, choco/coffee
• Allowance
• Team buildings
• Flexible work hours
• Hybrid set-up
• Health insurance/Transpo allowance
• Company Christmas gift
• Company events
• Office Gym

1. Responsible for customer service, to provide users with rapid, correct, standardized and friendly return visit services;

2. Resolve conflicts and listen to users' opinions and suggestions; Track the progress of customer user problem handling and timely feedback;

3. Cooperate with the team and complete other matters assigned by superiors in a timely manner

1. College degree or above, major in computer science or related is preferred
2. Basic computer operation, proficient in Word, Excel, PPT software
3. Good English reading and writing skills, excellent communication and problem-solving skills
4. Willing to help customers solve technical problems and committed to experiential customer service
5. Ability to learn Xi quickly, solve problems and team spirit
6. Able to maintain a focused and efficient working state in a fast-paced and high-intensity working environment
7. Fluent in English, Chinese is preferred

OPEN TO FILIPINO CANDIDATES ONLY

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Salary: up to 60K PHP

1. Under the authorization of the company, conduct penetration testing, security testing, and vulnerability mining on systems, networks, servers, and App applications
2. Responsible for the emergency response to security incidents, including the construction of emergency response processes, emergency drills, emergency handling, review and summary, and tracking and tracing the source of hacker attacks
3. Write a security assessment report for the problems found in the penetration test, put forward modification suggestions and mitigation measures, and promote the solution of the problems
4. Research the industry's latest internal and external network penetration testing technologies and methods, and continuously optimize solutions

1. Pay attention to the latest web application vulnerabilities and system vulnerabilities, and quickly grasp the vulnerability exploitation methods, and be able to understand the vulnerability principle, exploitation method and repair method
2. Familiar with code auditing, such as ASP/ASP/NET/PHP/JAVA code protection
3. Proficient in using common tools such as AWVS, Burp Suite Pro, SQLMap Metaspoloit, Cosbalt Strike, etc
4. Familiar with the attack techniques of Windows and Linux platforms, and understand middleware vulnerabilities such as Apache and Nginx
5. Proficient in using one or more scripting languages such as Python, Go, PHP, Shell, etc., and be able to independently write various gadgets and EXP to improve work efficiency
6. Familiar with Trojan horse killing, fishing, harpoon and puddle attacks
7. Proficient in social engineering
8. Fluent in English, Chinese is preferred

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 300K PHP

Monthly Performance Bonus up to 30% of basic salary

Year-end benefits: 13-16 salary +++ Spring Festival red envelope (adjusted according to the company’s operating conditions)

Perfect attendance award: RMB 500

Salary increase: There is a salary adjustment mechanism at least once every six months.

Festival gifts: Festival gifts: Birthday gifts, Dragon Boat Festival, Mid-Autumn Festival, New Year's Day, Spring Festival.

Basic benefits: The company provides accommodation or accommodation subsidy worth of 15,000 PHP

Meal benefits: The company provides 3 meals a day

Holiday benefits: The company provides 15 days of paid leave after 1 year of work, and the company will bear the air ticket expenses. Paid marriage leave, bereavement leave, maternity leave, and other related holidays. And enjoy reimbursement of air tickets and visas for return vacations.

Safety guarantee: apply for 9G work permit after becoming a regular employee

Loyalty reward: Loyalty award of 20,000 RMB for 2 years of employment and 50,000 RMB for 5 years of employment.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Inbound & outbound calls from customers or healthcare providers
• Checking patient's insurance status

Job Description

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months of BPO healthcare work experience ​
• Knowledge in Authorization is a plus​
• Excellent written and verbal English communication skills​
• Amenable to work ONSITE in Buendia, Makati​
• Willing to work on night shifts​

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Design, implement, and maintain secure and scalable network solutions across diverse environments (remote, corporate, wired, wireless, SD-WAN).
• Integrate and manage cloud network deployments across Azure, OCI, AliCloud, and AWS platforms.
• Perform routine network maintenance tasks, including system upgrades, patching, security configurations, QoS adjustments, and equipment monitoring using SolarWinds tools.
• Proactively identify and troubleshoot network issues, minimizing downtime and ensuring service continuity.
• Leverage ITIL and ServiceNow to implement best practices for service management and incident resolution.
• Participate in on-call rotations and provide after-hours support as needed.
• Collaborate with cross-functional teams and external partners to achieve common goals.
• Contribute to knowledge sharing and act as a subject matter expert (SME) for network infrastructure systems.
• Participate in enterprise disaster recovery exercises to ensure business continuity.

• Oversee the 24/7 operations including traditional NOC monitoring, Level 2 support, and weekend server patching across global locations.
• Possess in-depth knowledge and experience of cloud solutions (Azure, Oracle Cloud, Alibaba Cloud), on-premises infrastructure (Windows Server, Linux, HP/Aruba, Palo Alto SD-WAN), and databases (Oracle, DB2, MS SQL Server, MySQL).
• Proactively identify and troubleshoot network and infrastructure issues, minimizing downtime and ensuring service continuity.
• Utilize and contribute to Knowledge Base (KB) and Standard Operating Procedures (SOPs) for efficient issue resolution and team learning.
• Continuously evaluate and optimize processes and procedures for efficiency and effectiveness.

Duties and Responsibilities:

People:

• Act as a technical reference for staff on existing and upcoming technologies.
• Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
• Manage and deliver multiple projects with excellent time management and leadership skills.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Cross trains other members of the Information Technology department.
• Provide 3rd level support.
• Support and assist the Service Desk team as needed.
• Performs on-call duties on a rotational basis.

Client:

• Architect information and operational support systems.
• Contributes to efficiency improvements through process automation and documentation.
• Contributes to the maintenance of the Information Technology department's disaster-recovery plan.
• Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
• Maintain security, backup, redundancy, and disaster recovery strategies.
• Manage and document systems configurations.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Participate in the design of information and operational support systems.
• Own efforts to expand growing cloud presence.
• Architect, plan, implement, manage and maintain cloud infrastructure.
• Submit recommendations to management for upgrades and enhancements.

Value:

• Audit systems and processes to verify compliance and performance.
• Architect, plan, implement, maintain and support Firm standards for server computers, infrastructure applications, backup systems, and storage platforms.
• Document system designs/functions and ensure all documents are updated.
• Coordinate with Ryan IT management in identifying opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements. 
• Performs other duties as assigned.

Education and Experience:

Bachelor's Degree and fifteen or more years related systems administrator experience.

• Ability to work under pressure and time constraints.
• Ability to work in a team environment.
• Excellent business analysis and problem-solving skills.
• Ability to work with people of varying technical skills.
• Quick, analytical thinker.
• Ability to effectively communicate complex concepts.
• Ability to collaborate to determine the most appropriate technical strategies and designs to meet business need.

Computer Skills:

To perform this job successfully, an individual must have a high level of expertise of Microsoft Server Operating Systems and functional components (Active Directory, DNS, DHCP, ADFS), Microsoft® Office Suite, VMware vSphere, Avamar Administration, Storage Administration (preferably Dell Compellent and Nimble Storage), and scripting automation tools (PowerShell). The candidate should also possess solid networking knowledge (OSI network layers, TCP/IP), and cloud infrastructure experience with Microsoft Azure or AWS, and associated automation tools (Ex: Docker, Ansible, Chef, Puppet, Nessus, etc.)

Certificates and Licenses:

Valid driver’s license required.  Preferred certifications: Windows Server, 2008 – Server Administrator (or newer), Microsoft® Exchange 2010 (or newer), VMware Certified Professional 5 (or newer), CCNA, Network+, or Security+.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Position requires regular interaction with employees at all levels of the Firm and external vendors.
• Must be able to lift, carry, push or pull up to 30 lbs.
• Independent travel requirement: up to 25%.

Equal Opportunity Employer: disability/veteran

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

This is a full-time role, from 7:00 am – 4:00 pm, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City 

The expected start date is February-March 2024. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

RESPONSIBILITIES 

• Lead recruitment efforts: Attracting, selecting, and onboarding high-quality hires. Your innovative and creative approach to recruitment will ensure the organisation is staffed with exceptional talent. 
• First point of contact: Be the primary contact person for addressing candidates’ inquiries and concerns. Your ability to provide timely and effective resolutions will contribute to a positive and engaging work environment. 
• Policy and compliance: Understanding the client's policies and procedures is crucial to ensure that all workforce members adhere to them and remain compliant. Your attention to detail and knowledge of relevant regulations will be key to maintaining a compliant workforce. 
• Industry knowledge: Familiarity with the National Disability Insurance Scheme (NDIS) and the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award) is essential. Your understanding of these frameworks will enable you to effectively support workforce members within the specific industry context. 
• Candidate care and service: Building strong relationships with workforce members is a top priority. Your commitment to providing exceptional candidate care and service will contribute to a positive experience for all individuals involved. 
• Relationship management: You will be responsible for maintaining and growing relationships with existing and new workforce members. Your ability to understand their needs and provide ongoing support will foster a sense of loyalty and engagement. 
• Collaborative teamwork: Working as part of a team, you will collaborate with the allocations team to effectively build a strong and diverse workforce for specific areas as required. Your teamwork skills and ability to adapt to changing priorities will be essential. 
• Social media sourcing: Continuously sourcing experienced candidates via social media platforms will be a key component of your role. Your proficiency in leveraging social media channels for recruitment purposes will ensure a steady pipeline of qualified candidates. 

• Goal-oriented mindset: You will work towards meeting the client's goals and objectives. Your commitment to achieving targets and delivering results will contribute to the overall success of the organisation. 

COMPETENCIES REQUIRED 

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.  
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.   
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.   
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.   
• Problem-solving skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.   
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.   
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.   
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.   
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.   
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.   
• Data Analysis Skills: Analyzing recruitment metrics and data to evaluate the effectiveness of recruitment strategies and make data-driven decisions.   
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.   
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process. 

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position you will join our Infrastructure business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of infrastructure projects - from rural access roads to complex freeways, toll roads, system interchanges and water security.

We know the work we do is vital in assisting our world’s economic development and, it’s the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’. ​

• Minimum 8-10 years professional experience in engineering consulting specialising in geotechnical engineering;
• Recognised Civil Engineering qualification (Bachelor/Master Degree);
• Proven technical proficiency and experience in geotechnical and foundation design and analysis on infrastructure projects in Singapore, including foundations, deep excavation, basement cofferdam design and strutting system – permanent and temporary works;
• Sound understanding and application of Hongkong design codes and commonly used geotechnical analysis software including PLAXIS 2D and 3D
• A proven ability to be able to understand the ground and model it in all its complexity, and to understand construction sequencing of foundations, retaining walls and basement projects;
• Energetic, proactive, reliable team player with excellent communication skills and a solid understanding of customer service principles and working closely with Contractors.

Roles and Responsibilities:

• Undertake geotechnical engineering design and analysis on infrastructure construction projects;
• Use initiative to resolve tasks or problems that arise at a competent level;
• Work independently or as part of a team;
• Prepare detailed well written reports or sections of reports;
• Communicate clearly with colleagues, with Hongkong’s team and managers and clients.

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need a relevant technical qualification and chartered status would be preferable.

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!