13+ Years Overall Experience With a minimum of 5+ years in managing Call Center Operations with Servicing/Origination Operations along with People Management, Including Managing Multiple Teams Across Geographies In Particular Us Mortgage - Strong Exposure To Client Management - Well Versed With The Latest Trends In Us Mortgage Market And A Keen Interest In New Developments Key Deliverables & Accountabilities: - Managed team of 100 to 300+ FTE’s and Responsible For Developing And Executing The Customer Service Mortgage Voice Operations Strategy for Both Inbound and Outbound Campaigns To Achieve Desired Financial Results & Corporate Objectives (Mandate) - Adhering To Client Requirements, Manage Client Relationship Independently, Work With The Client Organization Well To Ensure Target Scores Are Met In The Account - Ensuring That The Team Is Well Equipped, Well Trained, And Motivated To Meet The Sla’s - Need To Be A Strong Motivational Leader And Engage Others To Excel In Their Respective Field Of Work. Effectively Use the Performance Management Tool To Supporting Employee Development - Maintain Open Channels Of Communication And Ensure Efficient Information Flows Across Teams And Relevant Areas; Establish Strong Contacts Internally And Externally - Manage P&L Including Achieving Revenue, Contribution And Margin Targets

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Inbound & outbound calls from customers or healthcare providers
• Checking patient's insurance status

Job Description

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months of BPO healthcare work experience ​
• Knowledge in Authorization is a plus​
• Excellent written and verbal English communication skills​
• Amenable to work ONSITE in Buendia, Makati​
• Willing to work on night shifts​

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Passenger Operations Financials
• Monthly Financial Analysis on PAX
• Forecasting and Monthly discussion with Ops on financial results
• Works with transport Ops and marketing on weekly targets
• Adhoc Analysis
• Process Improvements
• Budget

• Bachelors’ degree in Financial Management or any related course
• 4 years of solid experience in the same position
• In depth knowledge in Budget Control, Forecasting, Variant Analysis

• Excellent analytical skills
• Expertise in MS Excel (creating spreadsheets and using advanced formulas)
• Proven work experience as a Financial Planning and Analysis or similar role
• Demonstrable strategic thinking skills
• Confidentiality in handling sensitive financial information
• Ability to present financial data using detailed reports and charts

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

This is a full-time role, from 7:00 am – 4:00 pm, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City 

The expected start date is February-March 2024. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

RESPONSIBILITIES 

• Lead recruitment efforts: Attracting, selecting, and onboarding high-quality hires. Your innovative and creative approach to recruitment will ensure the organisation is staffed with exceptional talent. 
• First point of contact: Be the primary contact person for addressing candidates’ inquiries and concerns. Your ability to provide timely and effective resolutions will contribute to a positive and engaging work environment. 
• Policy and compliance: Understanding the client's policies and procedures is crucial to ensure that all workforce members adhere to them and remain compliant. Your attention to detail and knowledge of relevant regulations will be key to maintaining a compliant workforce. 
• Industry knowledge: Familiarity with the National Disability Insurance Scheme (NDIS) and the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award) is essential. Your understanding of these frameworks will enable you to effectively support workforce members within the specific industry context. 
• Candidate care and service: Building strong relationships with workforce members is a top priority. Your commitment to providing exceptional candidate care and service will contribute to a positive experience for all individuals involved. 
• Relationship management: You will be responsible for maintaining and growing relationships with existing and new workforce members. Your ability to understand their needs and provide ongoing support will foster a sense of loyalty and engagement. 
• Collaborative teamwork: Working as part of a team, you will collaborate with the allocations team to effectively build a strong and diverse workforce for specific areas as required. Your teamwork skills and ability to adapt to changing priorities will be essential. 
• Social media sourcing: Continuously sourcing experienced candidates via social media platforms will be a key component of your role. Your proficiency in leveraging social media channels for recruitment purposes will ensure a steady pipeline of qualified candidates. 

• Goal-oriented mindset: You will work towards meeting the client's goals and objectives. Your commitment to achieving targets and delivering results will contribute to the overall success of the organisation. 

 

COMPETENCIES REQUIRED 

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.  
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.   
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.   
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.   
• Problem-solving skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.   
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.   
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.   
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.   
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.   
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.   
• Data Analysis Skills: Analyzing recruitment metrics and data to evaluate the effectiveness of recruitment strategies and make data-driven decisions.   
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.   
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process. 

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU

·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE

·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU
·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE
·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency: A transparent team can help each with other.

A transparent team can help each with other.

Join the A-Team and experience the A-Life!

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

 

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

 

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities. 

As the Product Manager for Angkas Customer App, you will play a pivotal role in shaping and enhancing the user experience for our mobile application. You will lead cross-functional teams to deliver features and improvements that align with our business objectives, always keeping the customer at the forefront. This role requires a unique blend of strategic thinking, technical acumen, and a passion for creating user-centric solutions.

• Develop a deep understanding of the needs, preferences, and pain points of Angkas Customers
• Champion a customer-first approach in all product decisions and ensure that user feedback is incorporated into the product roadmap.
• Utilize data analytics, user feedback, and market research to drive informed decision-making processes.
• Establish key performance indicators (KPIs) and regularly analyze product performance, iterating on features to optimize user engagement and satisfaction.
• Work closely with design, engineering, marketing, and operations teams to ensure a unified product vision and seamless execution.
• Foster a collaborative environment that encourages open communication and knowledge sharing across departments.
• Develop and maintain a product roadmap that aligns with business goals and enhances the overall customer experience.
• Prioritize features based on their potential impact on user satisfaction and business value.

• Bachelors of any 4-year course. Preferably Information Technology, Management Engineering, Marketing but not required 
• Minimum of 4 years of SOLID Product Management Experience 
• Familiarity with the transportation or on-demand services industry is advantageous.
• Mobile App Development Knowledge
• UI/UX Understanding
• Data Analysis and Interpretation
• Knowledge of how mobile apps interact with backend servers through APIs

Perform and support daily operations of the Hydrocarbon team specifically  SOPUS Third-Party Settlements process.  Provide proactively issue resolution to support E2E process and value chain in the Hydrocarbon area. Deliver assigned activities and drive for operational excellence within the team. Principal Accountabilities and Key Challenges  Accounting and ReportingOperate complex scope in the area of Third-Party Settlements with different dimensions (ex. material & high value transactions of third-party vendors; including active participation in different business engagements; focal point roles assigned; effectively operate controls support TM/Specialist in etc.)Has a very good knowledge of the respective own sub process and use general knowledge on E2E HM/MHI Process.Give constructive input to the issue resolution of the team; take over identified actions and different types of requests from stakeholders assigned by the TM/SpecialistEnsure effective KPI analysis by identifying root causes, implementing and monitoring improvement plans; present results from own area of accountability to different parties within Hydrocarbon Community and BusinessProactively raise issues to be discussed with Super Users, Process Experts and Leadership Team to drive operational excellence and effective Control Framework, escalate if neededTeam support - use VMs to raise concerns and issues provide supporting documentation/information to Specialist/TM/ STM and to different stakeholders Governance and AssuranceEnsure compliance with all Global standards and streamline policies (i.e. OMP policies and IFRS standards)Provide information and explain all the concerns on the process/Control Framework to internal and external auditors including facilitation of the walk through or talk-through meetingsUnderstand and implement the corresponding financial controls associated with the process to mitigate financial reporting risksEnsure timely storage of evidence on task carried out in Global Records Management System. Business PartneringProvide information to direct stakeholders timely, accurately, and professionallyFacilitate calls in addressing own issues and other team member's non-complex issues Continuous ImprovementProcuring and maintaining sufficient depth of business knowledge in the team where this can be applied to identify errors in activities and value add. Identify and assist in developing solutions for issues identified for operating units in scope of roleApply ESSA (Eliminate, Simplify, Standardize, Automate) mindset to drive process simplification and improvementFor further information, and to apply, please visit our website via the “Apply” button below. 

Perform and support daily operations of the Hydrocarbon team specifically SOPUS Third-Party Settlements process.  Provide proactively issue resolution to support E2E process and value chain in the Hydrocarbon area. Deliver assigned activities and drive for operational excellence within the team. Principal Accountabilities and Key Challenges  Accounting and ReportingOperate complex scope in the area of Third-Party Settlements with different dimensions (ex. material & high value transactions of third-party vendors; including active participation in different business engagements; focal point roles assigned; effectively operate controls support TM/Specialist in etc.)Has a very good knowledge of the respective own sub process and use general knowledge on E2E HM/MHI Process.Give constructive input to the issue resolution of the team; take over identified actions and different types of requests from stakeholders assigned by the TM/SpecialistEnsure effective KPI analysis by identifying root causes, implementing and monitoring improvement plans; present results from own area of accountability to different parties within Hydrocarbon Community and BusinessProactively raise issues to be discussed with Super Users, Process Experts and Leadership Team to drive operational excellence and effective Control Framework, escalate if neededTeam support - use VMs to raise concerns and issues provide supporting documentation/ informationt Specialist/TM/ STM and to different stakeholders Governance and AssuranceEnsure compliance with all Global standards and streamline policies (i.e. OMP policies and IFRS standards)Provide information and explain all the concerns on the process/Control Framework to internal and external auditors including facilitation of the walkthrough or talk-through meetingsUnderstand and implement the corresponding financial controls associated with the process to mitigate financial reporting risksEnsure timely storage of evidence on task carried out in Global Records Management System. Business PartneringProvide information to direct stakeholders timely, accurately, and professionallyFacilitate calls in addressing own issues and other team member's non-complex issues Continuous ImprovementProcuring and maintaining sufficient depth of business knowledge in the team where this can be applied to identify errors in activities and value add. Identify and assist in developing solutions for issues identified for operating units in scope of roleApply ESSA (Eliminate, Simplify, Standardize, Automate) mindset to drive process simplification and improvementFor further information, and to apply, please visit our website via the “Apply” button below. 

*This position is for all candidates located ONLY in the Philippines*

Start Date: ASAP

Required language: English.

We seek a skilled Remote Project Manager to oversee and coordinate all aspects of our new venture. This role involves working closely with our in-house teams, including Sales Account Managers, Operations Managers, and Marketing Managers, to ensure the successful setup and ongoing management of our operations. The Project Manager will be pivotal in tracking progress, identifying challenges, and ensuring milestones are met within set timeframes.

Responsibilities:

Project Planning and Execution

• Coordinate with the Internal team to align project timelines, milestones, and resources needed

Tracking and Reporting

• Monitor Project progress, ensuring adherence to timelines and budgets
• Provide Regular updates to the VP of Strategic Business Development and other stakeholders

Team Coordination

• Facilitate communication and collaboration among in-house teams
• Address operational, staffing and marketing aspects of the project

Problem Solving

• Identifying potential issues and proactively developing contingency plans
• Implement solutions to address challenges and maintain project momentum

Quality Assurance

• Ensure all project deliverables meet quality standards and client expectations

Stakeholder Management

• Engage with key stakeholders to gather feedback and incorporate in into project strategy

• Preferred but not required Bachelor’s degree in Business Management, Project Management, or related field.
• Proven experience in project management, preferably in a remote or virtual staff setting.
• Strong understanding of the healthcare industry, particularly in relation to medical service providers.
• Excellent communication skills in English.
• Proficient in project management software and tools.
• Willing to work on Pacific Standard Time (8:00 AM – 5:00 PM California Time.
• Own a Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

We are looking for Customer Service Associates to join our team. No previous experience is needed, as we provide comprehensive training. As a Customer Service Associate, you will be responsible for addressing customer inquiries, providing information about products and services, and resolving customer issues and complaints. You will also handle order processing and assist with sales support.

General Purpose: Joint Venture Accounting (JVA) in Finance Operations performs the end to end Joint Venture Accounting activity for RDS Operated and non-operated Upstream/Integrated Gas activities. The team, which is part of the Revenue Upstream organization, operates from SBO Manila and manages cash calls and joint interest billing to Joint Venture partners. Job Purpose: This role is responsible in performing day to day operational requirements for Upstream Joint Venture Accounting (JVA) Brazil for Shell Operated and Non- Operated JV assets, with the following primary accountabilities: Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element,Ensuring that cash calls are received and paid within agreed terms,Proactively and reactively identify potential bank overdraft,Complete, quality and timely joint interest billing and other required reports provided to JV partners and key stakeholders,Accurate recording of non-operated venture account balances,Accurate and timely postings of required manual journal entries and ensure approval within MOA,Analysed and address aging of account reconciliation balance.Creates analytical reports to be used during Asset/Venture discussions. This position will also be responsible for effective relationships with key stakeholders within Finance Operations, Asset Finance in the Business and Controllers team to ensure that alignment of objectives, delivery of functional plan and targets are met. Principal Accountabilities: Process Manage JV Partner debtor/vendor request set-upManage Equity group change request set-up and complete Prior Period Adjustment as necessaryReview Authority for Expenditure (AFE) JV attributes prior set-up in SAPPlace AFE in suspense/un-suspenseCash call calculation and preparation of statement for sending to JV partnerPerform bank reconciliation and cash flow monitoringPrepare monthly Joint Interest Billing and other required reportsRecords NOV Joint Interest BillingManage payment processingAddress issues and errors during allocation and cutback processFocal for any issues or questions relating to Billing and Cash Call processMonthly Status of Accounts Reporting AnalysisMonthly Portfolio Analysis meeting with Team ManagerActively participate in the monthly or other relevant stakeholders meetingCompliance to internal and SOX controls. Continuous Improvement/Digitalization Identify and execute process improvements to deliver efficiency and effectiveness valueIdentify control weaknesses and recommend appropriate changesSuccessful execution of process streamlining with continuous improvement mindsetIdentify digitalization or automation initiatives to deliver more effective and efficient process Values Maintain an office environment supportive of diversity and inclusivenessEnterprise first behaviourBusiness Acumen Job Knowledge, Skills & Experience: Qualifications Degree/qualifications in Accounting/Finance preferred.3-5 plus years work experience in related accounting processesSound understanding of Credit Management and Joint Venture Accounting process.Must have experience in a multi-national company – preferably in Shared Services environment.Exhibits excellent English communications skills (written and oral).Language Proficiency Level: C1 (specify language requirement by country).Good knowledge of controls framework.Ability to work under high pressure an in a rapidly changing environment.SAP and Microsoft office skill set are necessary, preferably advanced excelAmendable to work on a hybrid work setup (2 days work on-site & 3 days WFH). Shift: 3:00 PM to 12:00 AMMust be willing to work on a contract of 6 months. Key Competencies Accounting and Reporting- SkillBusiness Partnering – SkillFinance Input to Joint Ventures - SkillGovernance and Assurance - SkillCommercial Mind-set – SkillNegotiation- Skill Leadership Competencies Delivers ResultsMotivates, Coaches & DevelopsDisplays Personal EffectivenessDemonstrates CourageValues DifferencesChampions Customer Focus For further information, and to apply, please visit our website via the “Apply” button below.

Job Description

Acceptance Solutions CyberSource Servicing is the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Acceptance Solutions Service Enablement team is the liaison between Client Services and internal teams. The team prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

This role will be responsible for: providing in-depth analysis of data to identify key business drivers and trends for decision making, developing automated dashboards to improve data visibility for users across the organization, creating visual maps and artifacts to document Acceptance Solutions processes and service models, developing reporting packages and presentations that will be consumed by leadership and cross functional teams.

 

What You’ll Do, Day To Day.

• Maintenance and creation of all artifacts such as end to end journey maps
• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders
• Maintain a continuous path of global CS communication to provide timely feedback to internal teams

• Define success measures, and track status with product on service experience improvements, such as: Net Promoter Scores, Client Satisfaction Surveys, client retention and growth, and reduced service intensity
• Driving tighter alignment with regions to identify differences and drive more consistency and efficiencies through interventions
• Data and business analysis to better understand key trends and indicators to support decision making

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Acceptance Solutions Service Enablement the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

 

The Service Enablement team is the liaison between Client Services and internal teams. This role is recognized as a thought leader and authority on client enablement functions and needs. This role prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

 

What You’ll Do, Day To Day.

• Hold teams accountable to improve the client experience through data driven projects that tie to OKRs and goals

• Maintenance and creation of all artifacts such as end to end journey maps

• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders

• Continuous improvement to existing services and processes

• Maintain a continuous path of global CS communication to provide timely feedback to Product 

• Identify/prioritize key product needs, dependencies with regions, define success measures and track status with internal teams

• Engage with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens 

• Support Client Services as an escalation contact for improving the client experience

• Responsible for workflow assignments and maintain commitments toward taking initiative to resolve problems and meet deadlines

• Provide governance to meet target milestones

• Streamline internal processes to enhance effectiveness

 

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What IT Program & Project Management contributes to Cardinal Health

Enterprise Strategy, Planning, and Execution enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

IT Program & Project Management applies Information Technology knowledge and experience to plan, organize, and control resources, procedures, and timing for complex projects within the Information Technology function. This family organizes project teams, establishes project schedules and individual responsibilities, and determines resource requirements. This job family manages project budgets and reports on the status of project cost, timing and staffing.

IT Program & Project Management also ensures adherence to internal external quality standards and integrates vendor tasks and deliverables into project plans.

Accountabilities

• Demonstrates knowledge of project management initiating, planning, executing, monitoring/controlling and closing processes.
• Monitors performance and recommends scope, schedule, budget or resource adjustments, connects short-term demands to long-term implications, in alignment with the supporting business case.
• Prioritizes multiple tasks while meeting deadlines; communicates project status (health, forecast, issues, risks, etc.) to stakeholders.
• Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
• Connects project objectives to broader organizational goals.
• Establish, build and maintain key relationships, including cross functional teams
• Negotiates with stakeholders to obtain the resources necessary for successful project
• Develops and maintains integrated deployment plan, spanning multiple workstreams
• Coordinates among cross-functional tower owners to ensure cohesive alignment to overall program timeline and objectives
• Triages any implementation issues, develop risk & issue log and create mitigation plan(s)
• Prepares detailed implementation / deployment plans and implements various transition management tools (e.g. program status updates, templates to track key milestones, etc.)
• Leads go-live support to identify, track, and drive resolution of risks and issues
   

Qualifications

• Bachelors Degree in related field or equivalent work experience
• 4 - 8  years experience in related field preferred
• Proficiency in Microsoft Office products required (Word, Excel, PPT)
• Intermediate knowledge in using MS Project preferred
• Have financial acumen and experience in managing/controlling project budgets up to USD 5M preferred
• Presentation skills required; must demonstrate clear, concise articulation of proposed plans
• Must have strong verbal and written communication skills
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Willing to work US hours in a hybrid set up ( BGC)

What is expected of you and others at this level
 

•Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and project

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems

• Solutions are innovative and consistent with organization objectives

• Completes work; independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Job Description

The Client Service Rep is responsible for providing support to clients of Compliance Services.  The Compliance Services team provide services to the pharmaceutical and med device industries.  Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.  Our teams need to provide service that is very accurate, timely, and with good customer service. 

The Client Service Rep delivers work every day using our proprietary software.  For that reason, comfort using technologies is critical.  Detailed process orientation and superior communication skills is very important.  Experience with pharmaceutical compliance regulations is helpful but not required.  Experience with legal contract concepts is helpful.      

Responsibilities:

• HCP Contracting

• After getting system generated requests, develop contract for HCPs using given templates.
• Communicate with the HCP regarding contracts, obtain signatures, answer questions.

• General

• Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
• Provide updates to team management on status of work, and issues addressed.
• Ensure work delivered is of good quality.
• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

Competency Requirements

• Proficiency in MS-Office, Word, Excel, and Outlook
• Comfortable using various technologies to perform work.
• Good organizational skills and ability to meet deadlines working within a time sensitive environment
• Ability to multi-task and prioritize
• Superior customer service
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
• Background in Pharmaceutical compliance desirable, but not mandatory

Education, Skills, Experience Desired

• Bachelor’s degree or equivalent
• Contracts Management experience is a plus
• 3 to 5 years related work experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Join the A-Team and experience the A-Life!

Being part of a team of Trading & Supply Credit Analysts, who undertake all regular (often daily) Credit Activities primarily in support of all T&S entities, including: Insurance Management activities from the SEE Sales Offices (i.e. Italy and Spain), specifically in receiving and processing of Credit Limit requests from the Sales Team, communication of the outcome and a possible negotiation, and other Controls monitoring and reporting actions. Credit Re-Assessments and ad hoc credit assessment requests, specifically performing robust quantitative and qualitative analysis of the counterparties Shell trades with to confirm and recommend Credit Ratings, Credit Limits and terms. Regular Credit Operations, specifically system updates and Credit Advice. Operations are an important part of the Trading & Supply Credit function requiring specialist, fast and dependable service to avoid downside risk, support the deal lifecycle and ensure it operates within the Credit control framework. This team will become the future fourth office, which will be part of the Global Credit Underwriting & Operations Team (Houston, London, Singapore and Manila) and one of four global teams in the Global Trading & Supply organisation that is focused on instilling operational excellence. This role encompasses a wide range of tasks and covers the majority of business lines with which Shell is involved in e.g. Crude & Products, Gas & Power, Marine etc. It therefore offers real variety and an opportunity to impact commercial outcomes. We are seeking an individual to join the team that can think creatively, has a passion to understand and critically assess the businesses with which Shell trades with through an understanding of the macro environment and is ready to bring ideas for continuous improvement. Accountabilities Act as the day-to-day interface with the Global Trading Credit team, commercial and financial stakeholders to support and advise on the Credit Risk posed by counterparties delivered through the Credit Assessment process and performing Operational tasks relevant to the Trading & Supply Credit function. Tasks will include but not be limited to: Perform insurance management activities for the Italian and Spain Sales Office Portfolio which includes: Receiving and processing of daily Credit Limit requests (both new and existing - for increase) in Atradius and COFACE platformsCommunicating the outcome/ result of application requests to the Sales Team; and endorsing for required approvals based on the latest Credit Strategy MatrixLiaising and/or requesting for additional investigation with the Insurance Provider (e.g. reasons for rejection; and other potential considerations to grant the requested coverage)Managing the database for the daily requests ensuring all applications are encoded and current status of approvals are reflectedProviding of support in managing the collateral database, ensuring that collateral details are reflected in the systemsReconciling of insurance cover information between platform-generated reports and our systemsConverting of insurance covers in Atradius from indication to credit limit based on the weekly active contracts list; update and/or set up account in the systems as required.Submitting of Binding contracts, including request and verification of data, collection of needed information, and preparation of contract for credit lines that are due for withdrawal or reduction by AtradiusAttending of weekly Credit Committees to raise and to escalate issues and concerns related to insurance activitiesManaging the professional relationship with the stakeholders; acting as a liaison between Commercial/ UW teams and Sales Office as the case may beOther Ad Hoc Activities: Preparation of standard reports and KPIs (Daily, weekly, monthly), Portfolio Reviews, Monthly tracing of invoice to transactions, Preparation of quarterly Turnover Declaration, Submission of claims, and Answer insurance-related questions that may be inquired by stakeholders Perform ongoing (often daily) Credit Operational activities which include but not limited to: Effective operation of regular data integrity control, which aligns all system data with the relevant credit data, approved within each credit assessment.Contracting matters – ad hoc queries on contracts including liaison with Relevant Credit Managers.Support the Commercial Business - Provide interpretation of credit policy and guide the businesses on the principles of sound credit management. Keep up-to-date on issues within the businesses by having close relationships with the sales managers and reading information from industry sources. Coaching more junior members of the team and helping support our colleagues across all STn Offices. Dimensions The Shell Trading Network is fast moving and growing rapidly. The Trading & Supply business is becoming increasingly complex with a changing macro-environment and with a shift in global supply-demand Shell Trading & Supply is seeking to do business in riskier Emerging Market countries and with entities that have questionable Credit Quality. This coupled with a generally Credit adverse macro environment makes it increasingly important that we review counterparties with a critical eye and provide robust and thorough Credit Assessments to justify decisions made. Transactions being entered into are also of increasing number, complexity and tenor. The recent past has seen a strong rise in the number of derivative transactions. Furthermore, asset based trading strategies are also growing strongly, employing more working capital and introducing increased levels of risk and resource consumption. All of which lead to the need for strong controls and an Operations team that is resilient, nimble and detail oriented Special Challenges This role creates the opportunity to further define the Global Trading Credit Organisation particularly in the new Trading & Supply world while we look to continually innovate and define best credit solutions to support the dynamic and fast-paced Trading and Supply businessMaintain good, long-term relationships with counter-parties and other external financial institutions to ensure Shell Trading maintains the right external image and engagements with these bodies’ results in positive outcomes.Willingness to learn or currently have ability to navigate through various end use trading systemsDemonstrate a firm grasp of the key commercial considerations, as well as an ability to weigh up and decide on the risks of each activity. The ability to know when to escalate is essential.Keep connected with the other teams within Credit, KYC and Trade Finance in all three core locations, to ensure the team understands emerging challenges the location-based teams are facing and can re-prioritize effort as required.Give enthusiastic and vocal support to the Global Trading Credit organisational changes, the benefits of which will in many cases be felt in the longer term, while continuing to meet the ongoing needs to the global Trading and Supply businesses in the immediate term.Maintain the ability, notwithstanding the transition to a global organisation, to respond immediately and decisively in the event of the "known unknowns" in the external environment. There will inevitably be peaks and troughs in the workload over the course of the year.Work effectively with other parts of finance, especially the Trading and Supply receivables team to demonstrate end to end knowledge. Experiences & Qualifications Ideally, would have relevant finance experience with specific focus in Credit or prior work experience in the corporate sector, especially within a Trading or Credit team.Strong financial acumen - comfortable working with and assessing counterparties Financials i.e. Income statement, Balance Sheet and cash Flow StatementStrong commercial understanding, especially the ability to balance speed, cost benefit and long-term relationship managementClear attention to detail and passion for continued learning is essential so as to support the Credit Assessment process and provide critical analysis on the Shell Trading & Supply customers.The ability to communicate complicated ideas in a clear and uncomplicated fashion.Remain open to different perspectives (i.e. from other businesses & locations) and be able to switch priorities at short notice.The ability to work under pressure, working to tight deadlines and juggling a number of different items.Demonstrate ability to coach junior team members and take ownership and deliver on specific projects.Experience in working in a global organisation and in a virtual working environment For further information, and to apply, please visit our website via the “Apply” button below.

Job Purpose: The primary responsibilities of the Compliance Specialist roles are as follows; Delivery of planned tests within the agreed Collective Due Date (if the evidence is made available by the control operator on the Collective agreed Test Date);Propose recommendations with the objective of improving the test script and / or processes within the control which could result in more effective and efficient control process;Update of Collective with the Test Resu