LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Account Manager Associate - Reporting Specialist

Schedule: Monday to Friday, 9am - 6pm EST ( 10pm-7am PHT)

Salary Range: 800-1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Role:

We are seeking a detail-oriented and analytical Account Manager Associate to join our team as a Reporting Specialist. In this role, you will play a crucial part in ensuring accurate and timely reporting by pulling daily & weekly reports from Excel and other data sources. The ideal candidate possesses strong Excel skills, a keen eye for data accuracy, and a proactive approach to problem-solving. Your contributions will directly impact decision-making processes and help drive our business's success.

If you are a driven and detail-oriented individual with a passion for data analysis and reporting, we invite you to apply for the position of Account Manager Associate - Reporting Specialist. Join our team and contribute to the success of our business by providing accurate, insightful, and actionable reports on a daily basis.

Duties and Responsibilities:

• Data Extraction: Utilize advanced Excel techniques to extract and compile relevant data from various sources. 
• Report Generation: Generate daily reports showcasing key metrics, performance indicators, and other relevant data that provide insights into the business's operations, client interactions, and sales activities.
• Data Accuracy: Ensure the accuracy and integrity of all data extracted and reported, performing thorough quality checks and validation procedures to identify and rectify any discrepancies.
• Report Customization: Collaborate with Account Managers and other stakeholders to understand their specific reporting needs and customize daily reports accordingly.
• Data Analysis: Analyze trends and patterns within the reports to identify potential areas for improvement, growth opportunities, and actionable insights.
• Collaboration: Work closely with cross-functional teams, including Account Managers, Data Analysts, and IT, to ensure smooth data flow and reporting processes.

• 2+ years’ experience in Business, Finance, Analytics, or a related field.
• Proficiency in Microsoft Excel
• Must be fluent in English (written & spoken)
• Strong analytical mindset with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Problem-solving orientation with a proactive and self-motivated attitude.
• Prior experience in data extraction, analysis, and reporting is a plus.

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!

Position : Customer Service Representative

Working Hours : Mondays to Fridays 9:00AM-5:00PM PST

Salary Range : 800-1000 USD

About the Company:

Cherry is a modern Americana luxury clothing brand designed and produced in Los Angeles, CA. The brand focuses on creating timeless pieces that are classic yet contemporary, with an emphasis on quality, craftsmanship, and style. Cherry LA offers a wide selection of ready-to-wear clothing for both men and women, from versatile basics to statement pieces. All products are made in the United States.

Duties and Responsibilities:

Customer Communication:

• Respond promptly to customer emails and inquiries received through Instagram, providing accurate and helpful information.
• Address and resolve customer concerns related to shipments and other issues.

Shipment Management and Inventory Organization:

• Oversee the shipment process, ensuring timely and accurate deliveries.
• Organize and maintain inventory levels to meet customer demand.

Customer Concerns and Shipment Issues:

• Act as a point of contact for customers experiencing shipment-related concerns.
• Collaborate with relevant teams to investigate and resolve shipment issues promptly.

Weekly Reports:

• Generate and submit weekly reports summarizing customer inquiries, resolutions, and any notable trends.

Operating Procedures:

• Develop and document operating procedures for the Customer Service department to ensure consistency and efficiency in addressing customer concerns.

Experience:

• 3-5 years of proven experience as a Customer Service Representative in an e-commerce environment.

Technical Skills:

• Proficiency in Google Workspace, specifically Google Sheets.
• Experience with Shopify and Slack is required.
• Nice to have: Familiarity with Zendesk (a big plus).

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to convey information clearly and professionally.

Organization and Attention to Detail:

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Attention to detail in shipment tracking, inventory management, and customer communication.

Who We're Looking For

We're on the hunt for a creative and dynamic Social Media Manager with a passion for digital storytelling and an eye for engaging content. You're a savvy communicator who understands the power of social media in shaping brand narratives and audience engagement. You're adept at juggling various social media platforms while maintaining brand consistency and voice. As our Social Media Manager, you'll work closely with our head of departments and the leadership team.

What You'll Do

• Content Creation and Strategy: Develop and implement innovative social media strategies to increase brand awareness and engagement. Craft compelling content for various social media platforms.
• Posting Schedule Management: Manage the social media content calendar to ensure a consistent flow of high-quality content across all platforms, aligning posts with overall marketing strategy and key dates.
• Analytics and Reporting: Monitor, analyze, and report on social media performance metrics. Use insights to refine strategies and content.
• Collaboration and Coordination: Work collaboratively with the department heads to ensure cohesive messaging and campaign alignment.
• Trend Monitoring: Stay up-to-date with the latest social media trends and best practices, adapting strategies accordingly.

What You'll Bring

• 3+ years of experience in social media management or a related field.
• Strong proficiency in social media platforms (Twitter, Instagram, LinkedIn, TikTok, etc.) and management tools.
• Experience with social media analytics and reporting.
• Excellent writing, editing, and communication skills.
• Ability to develop creative, engaging, and original content.
• Strong organizational and time-management skills with the ability to handle multiple projects simultaneously.
• Familiarity with graphic design principles and tools (e.g., Adobe Creative Suite) is a plus.
• A proactive mindset, with the ability to anticipate trends and adapt strategies quickly.

*To ensure a standardized review process, we kindly request that you upload your resume in English.*

What You'll Get

• You'll work with a dynamic team in a creative and fast-paced environment.
• You'll get a great salary and time off.
• You'll get to work remotely from wherever you want! (As long as it has reliable WiFi and hopefully a comfortable place for you to work)
• You’ll work in a challenging yet rewarding environment where your creativity and strategic thinking will drive real impact.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of WORK EXPERIENCE in the same role
• Experience in a Sales Account is a plus
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities. 

As the Product Manager for Angkas Customer App, you will play a pivotal role in shaping and enhancing the user experience for our mobile application. You will lead cross-functional teams to deliver features and improvements that align with our business objectives, always keeping the customer at the forefront. This role requires a unique blend of strategic thinking, technical acumen, and a passion for creating user-centric solutions.

• Develop a deep understanding of the needs, preferences, and pain points of Angkas Customers
• Champion a customer-first approach in all product decisions and ensure that user feedback is incorporated into the product roadmap.
• Utilize data analytics, user feedback, and market research to drive informed decision-making processes.
• Establish key performance indicators (KPIs) and regularly analyze product performance, iterating on features to optimize user engagement and satisfaction.
• Work closely with design, engineering, marketing, and operations teams to ensure a unified product vision and seamless execution.
• Foster a collaborative environment that encourages open communication and knowledge sharing across departments.
• Develop and maintain a product roadmap that aligns with business goals and enhances the overall customer experience.
• Prioritize features based on their potential impact on user satisfaction and business value.

• Bachelors of any 4-year course. Preferably Information Technology, Management Engineering, Marketing but not required 
• Minimum of 4 years of SOLID Product Management Experience 
• Familiarity with the transportation or on-demand services industry is advantageous.
• Mobile App Development Knowledge
• UI/UX Understanding
• Data Analysis and Interpretation
• Knowledge of how mobile apps interact with backend servers through APIs

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position                                            : Social Media Manager

Work Hours                                    : Flexible

Holidays                                           : TBC

Pay Range                                       : $700 USD per month

Company/Client Overview:

Our client in the US is an entertainment data company that builds products that provide data to businesses on celebrities and influencers. Its specialties include SEO, Social Media Marketing, Web Design, Mobile Marketing, and Viral Marketing.

We're seeking an experienced and passionate Social Media Manager to spearhead our digital content creation for platforms including TikTok, Instagram, and Twitter. If you have a knack for turning trending news stories into captivating short videos and have a proven track record of creating viral content, then we want you! We are specifically looking for an expert in making IG Reels and TikTok’s that use b-roll and voiceovers to tell a story and make them go viral.

Key duties/responsibilities: 

1. Content Creation & Management: Design, create, and manage high-quality content tailored to each platform's unique audience.

2. Video Production: Develop engaging short videos for social media platforms, utilizing voiceovers, B-roll, and other creative assets to maximize viewer engagement.

3. Content Calendar: Strategize and manage a consistent publishing schedule ensuring relevant content is timely and topical.

4. Engage with the Latest Trends: Stay updated with the latest social media trends and adapt content strategies accordingly.

5. Optimize for Virality: Leverage insights and analytics to understand what makes content shareable and implement strategies to increase virality.

6. Community Engagement: Respond to comments, engage with our community, and build a loyal follower base.

7. Collaborate: Work closely with CEO and research team to align social media content with broader company initiatives

·       Proven track record of creating viral content and growing social media audiences.

·       Expertise in video creation, including but not limited to scripting, shooting, and editing.

·       Strong understanding of social media analytics and the ability to adjust strategies based on data-driven insights.

·       Ability to stay updated with industry trends and the changing dynamics of social media platforms.

·       Excellent verbal and written communication skills.

·       A creative mind with a passion for storytelling.

TBC

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Representative

Work Hours: Monday to Friday, 9:30 AM to 5:30 PM EST | 10:30 PM to 6:30 AM Philippine Standard Time

Holidays: US holidays

Pay Range: $1,000-$1,500 per month (depending on qualifications and skills)

Responsibilities:

• Review and respond to conversations in the app CRM solution HubSpot.
• You care a lot about education and spending time making sure a customer feels heard and understood, while also teaching them how to use the app.
• Build customer loyalty and satisfaction, through onboarding, product adoption, retention and growth.
• Drive platform adoption by ensuring the user has the correct understanding and knowledge of the platform and financial parameters.
• Own and manage the customer success playbook, including general product knowledge, general financial industry knowledge/terminology, stock market and banking holidays, branding and language guidelines, etc.
• Manage and report on the overall health of the client relationship to internal stakeholders.
• Work with Marketing to craft responses to commonly asked questions, including maintaining the FAQ section on the website, bot responses, in person customer care responses, and customer educational materials.
• Use your knowledge of customer needs to help build out the product roadmap.
• Maintain metrics to understand customer happiness, including NPS, customer service conversation ratings, first response times, time to close customer conversations, etc.
• Create Customer Success Plans (CSP) that set the tone for the relationship and measure goals over time.
• Must be confident and possess solid communication, listening, and interpersonal skills.
• Team player who identifies closely with, and is passionately committed to, the achievement of our overall mission.
• Excellent writer and communicator.
• Ability to thrive in a fast-paced environment and handle a diverse workload.
• You are timely and respond to emails quickly.
• You are able to communicate at the time needed any issues to the rest of the team about problems currently happening in the app.

Bonus Points:

• Experience in a highly regulated industry, such as finance, insurance, or health care.
• Have previously started your own company, blog, or side hustle.

•  5+ years of experience in consumer-focused customer experience.

• Experience using customer service automation tools, including HubSpot and ReTool.
• Experience using critical thinking and problem solving to deliver the best possible outcomes to customers.
• A curious mind, advanced critical thinking abilities, and sound judgment with a risk mitigation mindset.

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position: Advertising Operations Assistant

Work Schedule: TBC

Salary Range: $1,300 per month

About the Company:

Pillar4 is a portfolio of digital brands that connects consumers to the best products across the four pillars of health and wellness. We own and operate a portfolio of review sites across the health and wellness space and partner with leading direct-to-consumer brands and media companies to grow their businesses.

About the Role:

As the Advertising Operations Assistant, your role is central to driving the success of our advertising efforts. You will not only manage and oversee the advertising operations but also play a key role in creating compelling, high-performance ad copy that resonates with our audience and drives results for partners.

Responsibilities:

1. Ad Fulfillment Management: Work with brands to ensure their ad copy and creative is delivered on time and answer any questions on their portal.

2. Partner Engagement: Serve as the primary contact for advertising partners post sale, ensuring their needs are met and their campaigns are successfully executed across newsletter, YouTube, podcast, social media, and other channels as needed.

3. Timeline Management: Manage advertising timelines meticulously to ensure deadlines are met without compromising on quality.

4. Quality Assurance: Perform rigorous quality checks on all newsletter, podcast, YouTube, and social ads, ensuring they meet our high standards and effectively convey the intended message.

5. Performance Analysis: Monitor, analyze, and report on key performance indicators (KPIs) including Impressions, Click Through Rate (CTR), Conversion Rate (CVR), on a weekly basis.

6. Assist in Key Account Retention: Be actively listening for partners requests and responses and work directly with the sales team to pass along the information to identify new avenues for advertising and when partners are ready to re-sign contracts.

• At least 2 years of relevant experience in advertising operations or a related field
• Strong understanding of advertising platforms such as Google Ads and Facebook Ads
• Detail-oriented and able to manage multiple projects
• Strong written and verbal communication skills in English
• Experience in trafficking ads, particularly on social media, Youtube, and podcast
• Nice to have Sponsy and Beehiiv experience

The Finance Data Strategy, Governance & Operations team leads strategic projects to enhance data quality and reporting with a focus on driving better data for analyzing the financial impact of transactional data. We partner closely with a cross-functional team to drive enhancements to our analytical infrastructure.

We are seeking a Team Lead to manage a small team of business data analysts dedicated to ensuring that Avid’s ARR – MRR and Subscription License data is correct by validating, reporting, and enhancing the data set. This is a key data set that underlies critical KPI’s around customer and product retention and provides a wealth of insight for making smarter business decisions.

The successful candidate will be a stronger leader, dedicated to driving excellence, efficiency, and consistency. They will need to have strong critical thinking and analytical skills, love solving challenging problems, be able to work independently, and is driven to getting to the “why”.

Responsibilities & Duties:

• Lead a team of individual contributors who are tasked with delivering trusted and reliable data that will be used for driving key business decisions and tracking business critical KPI’s.

• Perform administrative tasks as it relates to managing a technical team. Responsibilities will include but are not limited to timekeeping, managing attendance and behavioral performance of each employee, on boarding and training.

• Gather and analyze data: Monitor analytics and provide insights and recommendations that drive performance improvements.

• Act as a Subject Matter Expert (SME) that will serve as a key business partner for identifying business insights through data to help identify what is driving our business (e.g. deliver the what happened but also partner with the business be able to help identify and explain the why’s behind the data).

• Perform recurring weekly and monthly data reviews and monitor data quality and provide team KPI-metrics.

• Managa distribution of work to ensure that the team is meeting SLAs.

• Provide coaching to analysts.

• Create and present reports on team’s performance.

• Analyze process effectiveness, identify opportunities for improvement, make detailed recommendations, and measure impact of changes.

• Own improvements to documentation including data dictionaries, data definitions, process documentation and other methodologies, to help drive a single source of truth.

• Be responsible for the timely communication of data & reporting changes to cross-functional business.

• Provide guidance on the impact of technical changes on data and analysis and make recommendations during the development of new capabilities, functionality, quality assurance and ongoing production operations and validate the results.

• Partner on strategic projects: Collaborate with cross-functional teams on data-centric initiatives.

• Partner with the data quality team on the implementation of regular data governance and data hygiene/quality processes. Proactively drives high levels of quality, accuracy, and process consistency, and drive improvement.

Qualifications & Skills:

• At least 2 years of supervisory experience in FP&A, Business Operations, Sales Operations or equivalent type role in a complex organization with a fast-paced environment

• Strong Excel and PowerPoint skills

• Has ability to own and drive independent cross-functional analysis projects

• Excellent communication skills – both verbal & written

• Proven ability to interpret analysis and provide meaningful insights and recommendations

• Highly collaborative; able to develop, manage, and coordinate projects across teams in support of a common goal. Delivers projects on time and with high quality

• Strong attention to detail

• Knowledge of one or more of the following systems is required: Salesforce, Hyperion, NSPB, SAP, NetSuite, Domo, Microsoft Power BI and/or Tableau

• Knowledge of SQL, Python, Snowflake or DBT is a plus

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Set targets for all other agents to meet
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new agents
• Recommend and purchase gadgets to enhance job performance
• Conduct regular review of agents’ performance and organize training sessionsfor under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the studios
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Technical Skills:

• Strong documentation skills.
• Advanced knowledge of Google Drive (Docs, Sheets)
• Advanced knowledge of Windows Suite (Word, Excel, Powerpoint)

Work Experience:

Leadership:

• Team Leaders are in charge of other agents whom they would be expected to direct. Therefore, they must have excellent leadership skills and abilities

Motivation:

• People work harder when they receive the right amount of motivation so team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates

Coaching and Mentoring:

• Team leaders are also expected to be great tutors and excellent mentors tot heir team members

Multitasking:

• Leaders managing the studio must be able to handle multiple tasks at the same time without errors and mistakes.

Requirements:

• Excellent communication skills
• Written, verbal and, listening
• 2-4 years of experience in a leadership position
• Shifting schedules
• Work setup: On-site but has flexibility of working on hybrid based on business needs

• HMO and Life Insurance
• Paid Time Offs and CTO
• Non-taxable Allowances

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage:

Employment Type: Full Time, Permanent

Working Pattern: In-Office

Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.

The Director of Regional Service Delivery plays a vital role in establishing and enhancing the delivery center's capabilities for the Asia Pacific region. This includes expanding and sustaining Delivery Services to support Project and Managed Services in Australia, Thailand, Malaysia, and the Philippines. The Director ensures that regional teams effectively contribute to the organization's goals, are efficiently managed, and maintain a high standard of quality in their output.

Responsibilities:

• Develop and implement a comprehensive service strategy for the APJ region in line with company objectives.
• Ensure high-quality service delivery and customer satisfaction in the region.
• Build and maintain strong customer relationships to identify growth opportunities.
• Manage the financial performance of the services organization, focusing on revenue growth and cost efficiency.
• Lead the team with visionary leadership, attracting and developing top talent.
• Work collaboratively with various teams to ensure alignment and effective communication.
• Mentor and coach team members for professional development.
• Establish strong relationships with key stakeholders for aligned collaboration.
• Attract, hire, and retain a diverse and high-performing team, addressing skill gaps.
• Implement talent management strategies, fostering an inclusive and supportive work environment.
• Execute performance management and encourage continuous learning and growth within the team.
• Develop and execute a strategy for the Delivery Centre, ensuring efficient operations and technology utilization.
• Foster relationships with partners like ServiceNow to enhance service offerings.
• Collaborate with the Director of Services for successful service engagements and standardized processes.
• Optimize resource allocation and establish KPIs for service delivery and customer satisfaction.
• Manage the Delivery Centre budget, analyze financial data, and collaborate with teams for financial control and risk mitigation.

• Extensive experience in a leadership role within the Services or consulting industry space, preferably at regional or global levels.

• Proven track record of developing and executing successful services strategies, driving revenue growth and customer satisfaction.

• Strong background in managing remote service delivery operations, ensuring high-quality outcomes and efficient processes.

• Financial acumen with a track record of effectively managing budgets, driving profitability and optimising financial performance.

• Excellent leadership and team development skills, fostering a culture of collaboration, innovation and high performance.

• Experience in collaboration with cross-functional teams, such as sales, marketing, delivery, and managed services to achieve business objectives.

• Effective communication and stakeholder management skills with the ability to influence and engage stakeholders at all levels.

The Finance Data Strategy, Governance, & Operations team leads strategic projects to enhance data quality and reporting with a focus on driving better data for analyzing the financial impact of transactional data. We partner closely with a cross-functional team to drive enhancements to our analytical infrastructure. We are seeking an Analyst to join our team. The successful candidate will have strong critical thinking and analytical skills, love solving challenging problems, can work independently, and is driven to getting to the “why”.

This successful candidate will be focused on validating, reporting, and enhancing Avid’s ARR – MRR and Subscription License data. These are key data sets that underlie critical KPI’s around customer and product retention and provide a wealth of insight for making smarter business decisions.

Responsibilities & Duties:

• Gather and analyze data: Monitor analytics and provide insights and recommendations that drive performance improvements. Perform recurring weekly and monthly data review and analyses to support KPI reporting to publish KPI reports.

• Analyze process effectiveness, identify opportunities for improvement, make detailed recommendations, and measure impact of changes.

• Own improvements to documentation including data dictionaries, data definitions, process documentation and other methodologies, to help drive a single source of truth.

• Be responsible for the timely communication of data & reporting changes to cross-functional business.
• Provide guidance on the impact of technical changes on data and analysis and make recommendations during the development of new capabilities, functionality, quality assurance and ongoing production operations and validate the results.
   
• Partner on strategic projects: Collaborate with cross-functional teams on data-centric initiatives.

• Partner with the data quality team on the implementation of regular data governance and data hygiene/quality processes. Proactively drives high levels of quality, accuracy, and process consistency, and drive improvement.

Qualifications & Skills:

• 3+ years of experience with progressively growing responsibility in FP&A, Business Operations, Sales Operations, or equivalent experience in a complex organization with a fast-paced environment
• Strong Excel and PowerPoint skills
• Has ability to own and drive independent cross-functional analysis projects
• Excellent communication skills – both verbal & written
• Proven ability to interpret analysis and provide meaningful insights and recommendations
• Highly collaborative; able to develop, manage, and coordinate projects across teams in support of a common goal. Delivers projects on time and with high quality
• Strong attention to detail
• Knowledge of one or more of the following systems is required: Salesforce, Hyperion, NSPB, SAP, NetSuite, Domo, Microsoft Power BI and/or Tableau
• Knowledge of SQL, Python, Snowflake or DBT is a plus

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

*This position is for all candidates located ONLY in the Philippines*

Start Date: ASAP

Required language: English.

We seek a skilled Remote Project Manager to oversee and coordinate all aspects of our new venture. This role involves working closely with our in-house teams, including Sales Account Managers, Operations Managers, and Marketing Managers, to ensure the successful setup and ongoing management of our operations. The Project Manager will be pivotal in tracking progress, identifying challenges, and ensuring milestones are met within set timeframes.

Responsibilities:

Project Planning and Execution

• Coordinate with the Internal team to align project timelines, milestones, and resources needed

Tracking and Reporting

• Monitor Project progress, ensuring adherence to timelines and budgets
• Provide Regular updates to the VP of Strategic Business Development and other stakeholders

Team Coordination

• Facilitate communication and collaboration among in-house teams
• Address operational, staffing and marketing aspects of the project

Problem Solving

• Identifying potential issues and proactively developing contingency plans
• Implement solutions to address challenges and maintain project momentum

Quality Assurance

• Ensure all project deliverables meet quality standards and client expectations

Stakeholder Management

• Engage with key stakeholders to gather feedback and incorporate in into project strategy

• Preferred but not required Bachelor’s degree in Business Management, Project Management, or related field.
• Proven experience in project management, preferably in a remote or virtual staff setting.
• Strong understanding of the healthcare industry, particularly in relation to medical service providers.
• Excellent communication skills in English.
• Proficient in project management software and tools.
• Willing to work on Pacific Standard Time (8:00 AM – 5:00 PM California Time.
• Own a Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

Position: Quote Coordinator & Construction Project Manager

Work Hours (Client): Mondays to Fridays 8am - 5pm Eastern Time

Work Hours (MNL): Mondays to Fridays 9PM to 6AM PHT

Pay Range: Upto - $2000/month

Duties and Responsibilities:

• Analyzing blueprints to estimate landscaping and construction projects accurately.
• Seeking team approval before proceeding.
• Monitoring Key Performance Indicators (KPIs) to ensure adherence to budgets.
• Generating comprehensive reports.
• Project estimation to maintain organizational efficiency.
• Proficiency in construction principles is essential for this role.

• Minimum 3 years experience 
• Above average to excellent; minor accent is acceptable
• Tools: Builder Trends (big plus) or any other project management tools, Outlook, Slack, Office 365, Vector Works (big plus)
• Great communicator, experience with construction, reads prints, great if they know how to use Vector Works

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Build and maintain strong relationships with clients
• Understand clients' business objectives and provide support to achieve their goals
• Work with internal teams to develop and deliver on client campaigns
• Conduct regular check-ins and provide status updates to clients
• Measure, analyze, and report on the success of campaigns to clients
• Identify opportunities for growth and work with clients to develop new projects
• Resolve client issues in a timely and effective manner

• Bachelor's degree in Marketing, Communications, Business, or a related field
• At least 3 years of experience in client success or account management
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to multitask
• Knowledge of marketing strategies and tactics
• Ability to work independently and as part of a team

• Strong problem-solving and decision-making skills

• Experience in using HubSpot or any related CRM tools

DISCLAIMER: This job posting is intended for the active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the company's IT systems, including hardware, software, and networks.
• Ensure the reliability, security, and efficiency of all IT systems.
• Manage technology projects from conception to completion.
• Develop and enforce IT policies and procedures.
• Analyze the needs of the company's different departments for IT support.
• Collaborate with other departments to identify opportunities for IT-based solutions.
• Stay up-to-date with the latest trends and technologies in the IT field.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in technology or IT risk management; experience in a supervisory capacity is a plus but not required.
• Strong knowledge of firewalls, endpoint security, mobility management, vulnerability scanning, and network and system security protocols.
• Experience with cloud-based solutions (e.g. AWS, Azure, Google Cloud), project management tools, and methodologies.
• Proficient in programming languages (e.g. Python, Java, C).
• Excellent communication and problem-solving skills.

Job Description

Acceptance Solutions CyberSource Servicing is the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Acceptance Solutions Service Enablement team is the liaison between Client Services and internal teams. The team prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

This role will be responsible for: providing in-depth analysis of data to identify key business drivers and trends for decision making, developing automated dashboards to improve data visibility for users across the organization, creating visual maps and artifacts to document Acceptance Solutions processes and service models, developing reporting packages and presentations that will be consumed by leadership and cross functional teams.

What You’ll Do, Day To Day.

• Maintenance and creation of all artifacts such as end to end journey maps
• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders
• Maintain a continuous path of global CS communication to provide timely feedback to internal teams

• Define success measures, and track status with product on service experience improvements, such as: Net Promoter Scores, Client Satisfaction Surveys, client retention and growth, and reduced service intensity
• Driving tighter alignment with regions to identify differences and drive more consistency and efficiencies through interventions
• Data and business analysis to better understand key trends and indicators to support decision making

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Acceptance Solutions Service Enablement the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Service Enablement team is the liaison between Client Services and internal teams. This role is recognized as a thought leader and authority on client enablement functions and needs. This role prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

What You’ll Do, Day To Day.

• Hold teams accountable to improve the client experience through data driven projects that tie to OKRs and goals

• Maintenance and creation of all artifacts such as end to end journey maps

• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders

• Continuous improvement to existing services and processes

• Maintain a continuous path of global CS communication to provide timely feedback to Product 

• Identify/prioritize key product needs, dependencies with regions, define success measures and track status with internal teams

• Engage with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens 

• Support Client Services as an escalation contact for improving the client experience

• Responsible for workflow assignments and maintain commitments toward taking initiative to resolve problems and meet deadlines

• Provide governance to meet target milestones

• Streamline internal processes to enhance effectiveness

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Title: Operations Coordinator

Schedule: Normal EST / PST working hours

Salary: $1000 - $1500

Why You Should Join Us:

• Professional Growth and Play: We're all about your growth and success. Joining us means you'll have access to ongoing training and development opportunities, but we also believe in keeping work fun. Expect the unexpected and a few surprises along the way!
• Innovation and Entrepreneurship: We're not just any storage company; we're a thriving start-up that encourages thinking outside the box. Your ideas will be heard, and you'll have the chance to make a real impact while enjoying the journey. Our startup culture means that you'll be at the forefront of innovation.
• Variety in Your Work: If you love systems with the occasional routine task, you'll appreciate the diversity of tasks involved in operations coordination. Every day brings new challenges, ensuring your work remains engaging and fulfilling, just like a rollercoaster ride.
• Supportive Team: As part of the team, you'll be surrounded by like-minded, hardworking peers who share your passion for getting the job done. We're not just colleagues; we're cheerleaders for each other's success. Our remote and flexible work options mean you can find the perfect work-life balance.
• Impactful Role: Your contributions as an Operations Coordinator are crucial to our daily operations and long-term success, making you a superhero in your own right. You'll see the direct impact of your work, and there's nothing quite like that feeling!

What We're Looking For:

Are you a highly organized problem solver who thrives on systems and structure? Do you have a knack for working as part of a team while also taking initiative? If you have a relentless drive, a true grit spirit, and the ability to tackle tough moving challenges, you're the kind of rock star we're looking for. Your strong communication and people skills will make you the essential link in our operations, and your sense of humor is always welcome.

Your Mission, Should You Choose to Accept It:

• Be the go-to problem-solver, bringing a positive can-do attitude to your interactions with our fantastic vendors and campus teams.
• Master our web portal and meticulously keep track of every item (with the occasional emoji thrown in for good measure).
• Be the brains behind our operations, ensuring our teams are set up for success through diligent organization. Don't forget to bring your favorite playlist to work!
• Forge lasting relationships with Campus Admins, Vendors, and our HQ team as the vital liaison. A friendly chat or a witty joke can go a long way!
• Document essential operational procedures to pave the way for future teams. Adding some colorful illustrations? Sure, why not!
• Maintain a master calendar of scheduled events and projects, and don't be surprised if a few celebration dates pop up.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Operations Manager

Schedule: Monday - Friday 8:00 AM -5:00 PM CST (10 PM - 7:00 AM PH Time)

Salary Range: 900 to 1,500 USD per month

About the Job:

We’re currently in search of an Operations Manager who will partner with the Operations Director with the day-to-day internal operations of the business. The person in this role will utilize Executive Assistant experience to enhance organizational efficiency and success with organizational, problem-solving, and project management skills.

We’re a growing consulting firm based out of Austin, TX, USA that helps enterprise technology companies solve complex commercial problems.

Duties and Responsibilities:

• Collaborate with the Operations Director to project manage the content editorial process, from drafting to publication.
• Coordinate & package content including proofreading & packaging final drafts, uploading content to Circle, Beehiiv, & LinkeIn, and scheduling content for publication.
• Support the Operations Director with managing accounts receivable.
• Oversee payroll and invoicing processes for accuracy and timeliness.
• Apply numerical and bookkeeping skills for effective financial management. Establish and maintain efficient filing systems. 
• Manage executive calendars and email inboxes.
• Expertise in various SaaS platforms for efficient workflow and collaboration.
• Embrace autonomy post-training, making logical decisions and meeting deadlines. 
• Desire to learn and execute content generation strategies. Interest in continuous personal and professional improvement.

Minimum Requirements:

• At least 5 years of related experience or equivalent.
• Proficient in using Microsoft 365/Teams, G Suite, Microsoft Office, Outlook, Asana, Gusto, and Canva.
• Experience in using a variety of SaaS platforms. 
• Experience with payroll and invoicing processes/ bookkeeping.
• Skilled at executive time management functions such as multiple calendar and email management.
• Proven experience running a content operations process, specifically drafting, packaging, and scheduling.
• 100% fluent in written & spoken English.
• Strong logical faculties & an analytical mind.
• Strong organizational skills & time management abilities.
•  Detail and process oriented.
• A solution-first orientation to troubleshoot and resolve issues.
•  An ability to communicate with top-tier professionals and executives in a professional manner.
• A dependable computer with access to an external monitor (Windows OS is strongly preferred).
• Dependable power connection and high-speed internet + backup hotspot.
• Willingness to log hours and activity in Hubstaff.
• Honesty, and a commitment to candid communication — even when it’s hard.

Expectations:
- Your manager will always be there for you when you need them, but…
- After training/onboarding, you’ll be trusted with a level of autonomy necessary for this role.
- You’ll be expected to hold yourself accountable to deadlines and goals.
- You’ll need to be able to think logically and make good decisions after you’ve settled in.
- We have a policy against logging/billing hours when you aren’t actively working.
- Communicate honestly, clearly, candidly, and in advance whenever possible.
- Communicate if you’re not going to reach 30-40 hours any given week, as soon as you possibly can (i.e. if you’re sick or lose power due to a weather event, please let us know ASAP).

Position : Accounting Operations Analyst 4

Working Hours : 8:30 AM to 5:00 PM US Pacific Time (PST)

Salary Range : $800-$1600

Duties and Responsibilities:

• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers
• Work with Property Managers, Asset Managers and other accountants to enter information into financial workbooks
• Assist with monthly reporting process
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned
• Analyze financial data and provide support for accounts payable and accounts receivable processes, including A/R analysis, collections, and vendor inquiries.
• Update ACH information and assist with tenant billings as needed.
• Preparing balance sheet reconciliations and budget-to-actual explanations, creating invoices and
  posting charges to tenant ledgers
• Provide support for month-end, quarter-end, and year-end close and reporting, including
  generating, modifying, preparing, and formatting monthly financial reports for the company properties
• Maintain accurate and organized documentation in electronic filing systems, including
  maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a
  timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be
  ambiguity or which do not have clearly established processes to reference
• Maintain and update accounting and financial information in the prescribed standards and
  systems
• Flexibility to support several different teammates within the Property Accounting department
  and to prioritize and balance different responsibilities
• Effectively and clearly track and communicate the status of workflow tasks to supervisors
• Prepare journal entries (tenant charges, receipts, payables, accounting-related journal entries or
  reclasses) within our accounting system, including providing adequate supporting
  documentation.
• Set up financial and accounting information

Requirements: 

• Bachelor's degree in finance or accounting.
• CPA is preferred.
• 2+ years of relevant experience in finance, financial operations, accounting, or related field.
• Strong knowledge of debits and credits and bookkeeping entries
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Excel skills
• Accounting system experience preferred

Event Project Manager

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Lead event delivery of our immersive and engaging clinical trial training meetings (face to face and virtual)

Who We Are

IQVIA Medical Communications at IQVIA creates experiences that are effective and unexpected. We incorporate the latest research on adult learning principles and behavioural science. We use creativity to inspire and engage.

Our purpose is centred around a desire to improve healthcare and deepen our understanding of human behaviour. Our team is a tightly knit, collaborative, and intellectually curious group of people with a unique blend of backgrounds and experience. We are continually pushing each other to improve our solutions and are in search of Event Project Managers to ensure the smooth and efficient delivery of our training solutions meetings.

About the Event Project Manager

The primary driver of in-person events, you would be project managing event deliverables related to a specific clinical study whilst keeping the IMC Project Manager (responsible for overall IMC study deliverables) abreast of status, progress, risks and issues. The Event Project Manager will work with Vendors and Venue Managers, Delegate Coordinators and Finance support roles as well as Strategy, Creative and Content teams developing project components and are responsible for ensuring events projects are delivered on time, in budget and exceed expectations.  

We’ll look to this role for their event project management expertise, good relational management skills, proficiency in vendor management, issue resolution and drive for quality delivery.

The Event Project Manager will oversee deliverables for face to face events and virtual engagements with direct responsibility for budget control, delegate management oversight, vendor liaison and an in-depth knowledge of event compliance regulations relevant to the healthcare sector.  Act as a central point of contact for internal and external clients, keeping them updated on status, anticipating their requests and proactively managing solutions.

This position is home based in collaboration with a global team at IQVIA and with our clients and healthcare professionals.

Activities may include:

• Coordinating or overseeing the delegate invitation, registration and travel logistics management for face to face meetings using preferred vendors and platform (Cvent, Amex, DMCs)
• Cost reconciliation
• Status reporting
• Contract review, terms and execution coordination
• Creating and maintaining event project plans
• Manage post meeting activities, reporting, follow ups and metrics

This position will require international travel

Who You Are

Seasoned:

You have proven experience in international event and relationship management demonstrating 5-7 years of delivering life sciences events. You are proficient in project management platforms such as Smartsheet and MS Project. You strive to provide quality customer service and have exceptional attention to detail. Experience of both live and virtual event delivery is preferred.

Collaborative:

You have the desire to collaborate with a diverse global team and are interested in establishing relationships with team members, clients and vendors around the world. Asking questions comes naturally to you and you aren’t afraid of researching to find the answers.

Resourceful:

You may not know all the answers, but you have a proven track record of working through difficult challenges by independently researching potential directions, collaborating with others, and iterating to find solutions. Prioritizing projects, finding efficiencies, and improving processes are all part of your mindset.

Adaptable:

You continue to build on your event management skills by researching methodologies and keeping up with industry trends. You have the flexibility to work in a fast-paced environment, meeting demanding deadlines and adapting to changing priorities.

Skills:

• Demonstratable knowledge of Project Management methodologies
• Organizing your tasks into workable plans
• Detail oriented
• Understand the importance of communication
• Knowledge of relevant platforms specifically Cvent, Zoom, WebEx
• Experience managing relationships and expectations with groups such as DMCs, AmEx, AV Suppliers

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Financial Operations Manager

Salary Range: USD 1,500 – 1,750/ month

Working Schedule : 7AM - 6PM EST, with 1 hour lunch break/ 50 hours per week

Holiday: Christmas (12/25), New Years (1/1) and others with more tenure

About the company:

The client is a family-owned e-commerce business selling metal pill cases. The business was started in December 2021 and has been run by two brothers since then from Washington, DC.

Our mission is to make exceptional pill cases and provide exceptional customer service. We have committed to these principles by keeping our fulfillment operation in-house and providing white-glove service to our customers.

After 2 years - we are now selling several thousand pill cases per month and looking to expand our Philippines-based team beyond customer service.

The Finance portion of this role (75%) will involve bookkeeping, accounting, financial reporting, and inventory planning. The Operations portion of this role (25%) will involve inventory purchasing and inventory management assisting the US-based team. 

Key Responsibilities:

The primary definition of this role is that you will be doing whatever the business needs most related to Operations and Finance. We are a startup and it is an all-hands-on-deck mentality. The tasks below are examples of the work that you will be expected to know already or learn very quickly.

You should be self-motivated and looking to work hard - as you will be expected to work hard, contribute, and execute without supervision to help the whole team. 

You should be very organized and detail-oriented.

Finance / Accounting (75%)

• Review transactions in Quickbooks, categorize them
• build rules to auto-categorize them to increase role efficiency 
• Quickbooks is expected to be fully up to date on a 1-day lag / daily basis
• Keep financial models, budgets and projections up to date
• Accessing sensitive financial data, reporting directly to CEO with daily business financial health reports

Operations (25%)

• Take current inventory numbers from Shopify, and update them in Quickbooks
• Take inventory delivery schedules and use it to update our payment schedules to suppliers
• Take payment invoice from supplier, check it against quotes, save data and documents, approve for payment
• Save all documents related to inventory purchasing 

• Skills: Bookkeeping & GAAP Accounting
• Should be knowledgeable in E-commerce industry
• Software (requuired): 
• Spreadsheets (Google Sheets or Microsoft Excel)
• Bookkeeping & GAAP Accounting (Quickbooks Online or Quickbooks Desktop)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Collaborate with team members and other departments to improve overall customer experience
• Meet or exceed individual and team targets

• At least 6 months CSR experience Voice account 
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Job Title: Sales & Operations Planning Coordinator

Salary Range: $900-1500/month

Schedule: TBC

We are seeking a detail-oriented and organized individual to fill the role of Sales and Operations Planning Coordinator. The successful candidate will play a crucial role in ensuring seamless coordination between sales and operations teams, optimizing inventory management, and contributing to the overall efficiency of our supply chain processes.

Main Responsibilities:

Demand Planning:

• Collaborate with sales teams to gather accurate and timely demand forecasts.
• Analyze historical sales data and market trends to make informed demand projections.

Inventory Management:

• Develop and maintain inventory plans to ensure optimal stock levels.
• Coordinate with the operations team to manage stock replenishments and minimize excess inventory.

Communication and Collaboration:

• Act as a liaison between the sales, commerce, and operations teams to facilitate effective communication and collaboration.
• Participate in cross-functional meetings to align strategies and resolve any discrepancies.

Process Improvement:

• Identify areas for process optimization within the sales and operations planning cycle.
• Propose and implement enhancements to increase efficiency and accuracy.

Requirements:

• Bachelor's degree in Business, Supply Chain Management, or a related field.
• At least 2 years of experience in sales and operations planning or a related role.
• Proven experience in sales and operations planning, demand forecasting, and inventory management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using planning and ERP software.