Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success

• Preparation and sending of Daily email monitoring summary
• Preparation and sending of periodic reminders to clients
• Checking and processing of MAS Consultation Paper
• Updating MASNET Circular Check file when there are new circulars/announcements receive.
• Updating MAS Updates tracker
• Preparation and sending of Monday meeting agenda / upcoming L&E topics
• Host Company meeting – share screen and show leave calendar, AR, and Powerpoint
• Host External & Internal Training
• Checking and finalizing training attendance using snips, Teams attendance report, and recording using Attendee Summary excel file
• Processing of training certificates

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Job Summary

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
• Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
• For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
• Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.

Qualifications

• 1-3 years of BPO experience
• SHS Grad / completed 2 years in college (Old HS curriculum) / college graduate

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

External Qualifications

• 0-2 years of experience handling billing concerns, order management/ tracking
• BA, BS or equivalent experience in related field
• Knowledgeable with MS Excel; SQL knowledge a plus
• Can start ASAP

Internal Qualifications

• Last Performance Rating of 3.0 / Meets/ Achieved
• No active PIP, DA or not under prescriptive period
• MS Excel knowledge
• should meet Internal qualifications
• Has not applied in the current Job Family in the last 6 months

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.

• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.

• Omni-channel experience-Providing seamless support across multiple communication channels.

• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.

• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.

• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.

• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities

Transformational Leadership: Inspire, motivate, and guide the service desk team to achieve their full potential while fostering a culture of continuous improvement and excellence.

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.

• Monitor and evaluate team performance, providing feedback and coaching for improvement.

• Ensure service level targets are met and address all service-level complaints.

• Apply creative thinking to drive automation goals and align with technology strategy.

• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.

• Build strong relationships with leaders and stakeholders to command their attention.

• Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

• Develop and execute a strategic plan for the service desk, aligned with organizational goals.

• Collaborate with cross-functional teams for continuous improvement initiatives.

• Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

• Stay updated with industry trends and emerging technologies.

•  Support the adoption of new technologies and tools.

•  Ensure information security and risk management are embedded within the culture.

•  Direct the secure operation and maintenance of corporate computing and networking infrastructure.

•  Provide subject matter expertise and manage external and internal collaboration projects.

•  Ensure change management best practices are followed for organizational initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A SNAPSHOT OF YOUR ROLE

Join the A-Team and experience the A-Life!

• Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.
• Takes immediate action to escalated tickets and close it as soon as issue has been confirmed resolved.

• Manage more complex proactive events, perform advanced diagnostics, escalate third-party problems, be they software or hardware vendor, and gather pertinent details enabling escalation to Supervisor / Manger when necessary.
• Provide IT support services over the phone, chat, tickets and through other electronic means and assist with field work if necessary.
• Mentor’s new hires during the nesting period.
• Document, track and monitor end-user problems to ensure timely resolution.
• Research and implement fixes for new issues.
• May work with infrastructure and create new solutions.
• Assists with maintaining an accurate Service Desk knowledge-based tool.
• Area of support includes: Troubleshooting, software problems. configuration, database administration, network setup/diagnoses,  and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues
• Virus/Spyware Removal/Detection
• Reports complex issues to Incident Manager

Join the A-Team and experience the A-Life!

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.  

Global Service Center Overview:   

  The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.  

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.  

Responsibilities for this position may include but are not limited to:

• Process and handle customer sales order processing, delivery/logistic arrangement, billing and sales support
• Validate customer purchase orders against compliance, supply policy, forecast, sales agreement and general terms and conditions. Negotiate or resolve any discrepancies prior to order processing
• Track order status and provide regular feedback to the customers and sales team
• Liaise and coordinate with various work groups to resolve forecast or operational issues to ensure timely delivery/shipment of orders to local and export customers
• Prepare shipping documents to the customer upon delivery/shipment
• Ensure timely invoicing of all sales orders upon delivery/shipment
• Provide support to Finance in improving payment collection efficiency
• Assist Sales Account Manager in customer’s enquiries

Requirements

• Bachelor's Degree in any business-related course with preferably min 2 years of working experience or related experience in customer order processing & management 
• Meticulous and careful with details
• Responsible and reliable with sense of urgency
• Customer oriented, positive attitude and good interpersonal communication skills  
• Team Player and highly adaptable
• Proficient in MS Office applications
• Proficient in SAP Order to Cash Module.
• Good knowledge in various aspects of export regulations and documents, Supply Chain / Logistics and Incoterms
• Preferably with Salesforce knowledge 

Relocation Options:  

Relocation will not be considered within Chevron parameters.  

International Considerations:  

Selected candidate will work in the Philippines under the local payroll system and benefits. 

Chevron participates in E-Verify in certain locations as required by law.

Responsibilities 

• The Portfolio Governance Manager will work alongside the Portfolio Governance Director to support the successful delivery of the Group portfolio of projects.  
• Ensures effective monitoring of the portfolio and preparing high-quality reports to help aid decision making of our senior leaders through forums such as the Group Transformation Committee (GTC), the Global Management Team (GMT) and Group Supervisory Board (GSB). 
• Defines and implements Change Delivery Framework processes, ensuring fit for purpose and continued improvement of the Portfolio Governance Handbook document through regular and relevant process updates and collaboration with Operations leaders and Portfolio Governance Finance Partners. 
• Facilitate Onboarding and training sessions to Project Managers, Programme Managers and others as deemed necessary to educate and advocate the Change Delivery Framework. 
• Provides Data Quality assurance by reviewing and monitoring Project statuses, project submissions (e.g. Project Briefs, Change Requests, PID submissions)  
• Contributes positively to the ongoing development of the Portfolio Governance and wider Change Delivery team and their ways of working  

Tasks 

• Providing guidance to Project Managers in applying the overall approach to delivering individual projects with adherence to the Change Delivery Framework. 
• Ownership of the Projects Monday.com Board and ensuring quality and integrity of data, and maintaining the forward pipeline of projects  
• Identifying dependencies, conflicts, and opportunities for synergies throughout the portfolio  
• Support delivery of the portfolio by providing analysis that feeds into and informs the capture of portfolio risks, issues, trends, and presents solutions  
• Communicate effectively with stakeholders from all areas of the business utilising appropriate use of diagrams, graphs and other mechanisms as required 
• Ownership on the preparation and publication of monthly governance meetings packs, owning the provision of regular key metrics and other ad-hoc data points and analysis as needed  
• Manage workshops and meetings to support portfolio governance delivery including production of inputs (Agendas / packs) and outputs (minutes etc)  
• Monitor and report on adherence to internal project methodology and governance including use of approved templates and checklists  
• Acting as a conduit between senior management and other members of the teams, providing leadership and guidance 

Other  

• Support the Portfolio Governance Director with any additional reasonable duties as required  

Key competencies for position and level  

• Portfolio Governance, Project Management Office experience 
• Programme and Project Management process understanding 
• Strong leadership 
• Being resilient  
• Communicates effectively  
• Being resilient with ability to challenge 
• Plans and aligns  
• Demonstrates self-awareness  
• Organisation savvy and ability to work with senior stakeholders  Leadership 

Key behaviors we expect to see.  

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:  

• Attention to detail  
• Taking Ownership  
• Curiosity  
• Positivity  
• Adaptability  

DUTIES AND RESPONSIBILITIES:

• Manages the daily workflow of the department
• Leads the franchising and business development initiatives
• Monitors and tracks the effectiveness of franchising campaigns
• Tracks all franchising and business development data and creates written reports and presentations to bring to the top management
• Works with the executive team, marketing managers, and department heads, to set the franchising strategy for the brands
• Gathers and analyzes information to identify new markets and customers, locations, and franchising opportunities
• Ensures that all franchisees are aligned with the brand standardization, procedures, promotions, guidelines, rules and regulations
• Perform other duties as assigned

Duties and Responsibilities:

• Processing of accounts payable and accounts receivables.
• Assure that the release of cheques is on time.
• Verify all necessary documents in processing requests for payments.
• Record, organize, and file successful payments received and released. Processing of reimbursements, PCF, and advances.
• Petty Cash Voucher management
• People Management from hiring, coaching, and mentoring.
• Working closely with the Accounting/ Treasury Head on ad hoc tasks.

As the Operations Admin Assistant you must:

• Do necessary reports related to sales of the stores
• Coordinates with the respective departments regarding the concerns in the Operations.
• Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated, identifies opportunities for improvements.
• Review, analyze, and evaluate business procedures.
• Ensures the work environment is adequate and safe.
• Implements policies and procedures that will improve day-to-day operations.
• Oversees sales activities, purchasing, and inventory, ensuring each is reaching its goals set by leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts each brand's budget and cost of sales to achieve financial objectives.
• Communicates and explains new directives, policies or procedures to OMs / AOMs.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads Coordination and integration of efforts among operations and other departments.
• Project a positive image of the organization to employees, customers, industry and community.

Requirements

• At least 2 Years of experience as a Operations Manager.

• At least 2 Years of experience in Telco Sales / Service account

• Knowledge of billing procedures, collection techniques and upsell.

• Knowledge of Outlier management and coaching techniques.

• Proven experience and knowledge as a Resolution Supervisor

• Working knowledge of MS Office and databases.

• Comfortable working with targets to exceed our client’s expectations.

• Excellent communication skills (written and oral)

• Organization, proper decision-making, and analytical problem-solving skills.

Responsible for the development of team leaders/coaches

• Must be willing to work onsite

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

SENIOR MANAGER, COLLECTIONS & FINANCE OPERATIONS
Metro Manila, Philippines

Reports to: Retail Collections Manager, Vocus (Australia)
 

We’re an award-winning global outsourcer providing a suite of contact centre and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Senior Manager, Collections & Finance Operations you’ll continue to drive success for our accounts through leading people and projects for the campaign whilst promoting continuous improvement in a high-performance culture.

A SNAPSHOT OF YOUR ROLE

• Oversight of call centre performance with key focus on collection targets and reducing delinquency on a receivables portfolio of over $50m
• Coaching and mentoring Team Leaders reporting to the role, with an emphasis on facilitating their development and their ability to generate improvements in team quality, efficiency and effectiveness
• Modelling and actively promoting a culture of innovation, challenging the status quo to ensure the business continues to grow and evolve
• Effectively leading the team with a collaborative approach that promotes team synergy and improves staff engagement
• Overseeing operational systems and processes, while actively seeking opportunities for innovation to drive achievement of business objectives
• Anticipating and tracking operational risks and trends to provide strategic solutions, optimising processes and their execution
• Raising and addressing issues and conflicts, removing barriers, resolving issues of medium complexity involving stakeholders and escalating to appropriate level when required
• Managing day to day operations within the Collections department, including recruitment, training, development, engagement, retention, performance of the team, and any changes to the operating model as required
• Effectively managing budgets and resource schedules
• Together with AU leadership, playing a significant role in long-term planning, project status reporting, and effectively driving change management and process improvement initiatives
• Completing reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders
• Working closely with the management team to ensure all operational, administrative, and regulatory/compliance functions are being properly executed
• Seeking and responding to feedback with prompt and appropriate actions to deliver improvement
• Collaborating with team members and stakeholders to ensure seamless business execution, reinforcing positive morale, and upholding company values
• Overseeing and reporting weekly, monthly, quarterly, and annual metrics, providing thorough analysis and subsequent action planning
• Establishing and maintaining strong stakeholder relationships, and acting as point of contact for IT, BI, CC&OE, HR and other support functions

A BIT ABOUT YOU

• Strong leadership and influencing skills, with demonstrated experience in developing and leading high performing teams
• Minimum 5 years’ management experience, running a critical business function with multiple teams, products and operating requirements. Process transformation experience is required.
• Proactive, strategic thinker with an innovative approach
• Proven experience in effective coaching and development of emerging leaders
• Detail oriented and analytical, able to interpret data, identify trends, and make suggestions for improvements
• Methodical approach to problem-solving, with tenacity to work continuously toward a suitable solution
• Excellent decision-making skills, backed up with the ability to justify reasoning and take accountability for results
• Ability to work with confidential and time sensitive issues
• Ability to plan, organise, track and coordinate initiatives
• Must possess a professional, courteous, and resilient attitude
• Proven track record of meeting targets and delivering tangible outcomes
• Excellent interpersonal communication and organisational skills
• Ability to build productive business relationships with peers, direct reports and stakeholders.

WHAT SUCCESS LOOKS LIKE

• Individual and portfolio Key Performance Indicators at or above target
• Engaged and enthusiastic teams
• Reduced attrition and absenteeism
• Strong relationships within Acquire, with Vocus leadership and with other stakeholders
• Completion of initiatives within required timeframes
• Improved efficiency and effectiveness of team members
• Reduction in Telecommunications and Energy Ombudsman complaints

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.

Duties and Responsibilities

• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Manage and process all inquiries and orders from all receipt methods
• Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
• Manage the organization of Domestic and International shipments as per Inco terms
• Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
• Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
• Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
• Investigate and process Credits & Return Goods Authorizations and Debits
• Communicate proactively with internal and external customers regarding order status
• Route customer contact inquiries to appropriate resources
• Work cross-functionally to ensure that accurate information is maintained in SAP
• Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
• Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
• Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
• Investigate and resolve service issues reported by customers or as requested by Abbott
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Creating process documents in line with our Quality Management System
• Other duties as assigned

Key Position Competencies

• Functional Technical skills
• Self-Starter – ability to work on their own initiative
• Problem Solving skills
• Drive for Results
• Confident, can-do attitude.
• Dealing with ambiguity
• Dealing with complex tasks – where issues can have consequences across multiple departments.
• Proven record of multi-tasking
• Time Management
• Written Communications
• Customer Focus

Minimum Qualifications

• Previous customer service experience required (in the healthcare industry preferred but not essential)
• Must be proficient in MS Office including Excel, Word and Outlook
• Proficiency in an ERP System (preferably SAP)
• Experience handling tasks where attention to detail is critical to success
• Experience of shipping, domestic and export traffic terms, documentation and procedures.
• Thorough understanding of Customs regulations and Export controls
• Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
• Experience auditing documents and project requirements.
• Knowledge and comprehension of basic contract terms and conditions
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to react to situations with a strong sense of urgency
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years of working experience in the related field required
• Knowledge of SAP or ERP applications required
• Proficiency in the Korean Language

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

JOB DESCRIPTION:

Job Description
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located in our office at Manila, Philippines. This role is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This job description will be reviewed periodically and is subject to change by management.

Key Areas of Accountability : 

Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. Review and respond to all emails with professionalism, accurate information and timely follow up. Properly document customer interactions by recording details of inquiries, complaints, and comments as well as actions taken. Utilize all resources to resolve any issues or potential concerns regarding a customer, product or system. Obtain knowledge of businesses processes to resolve proactively and seek assistance from the leadership team as necessary. Understand and review Credits & Return Goods Authorizations, and Debits. Take note of concerns received from customers and liaise to Support Team or Specialists for resolution. Work with Domestic Customer Service Management in identifying and documenting areas of process changes or improvement. Work with Distribution Centers, supply chain and sales as needed to manage customer expectations and ensure order fulfillment requirements are met. Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, and SharePoint to accurately provide information to all inquiries and follow business guidelines. Execute applicable Quality System processes. Support Sarbanes-Oxley (SOX) compliance. Other duties as assigned 

Job Specification 

Must be proficient in MS Office including Excel, Word and Outlook 
Must have good keyboarding and typing skills 
Must have customer service experience, preferably on phone support/tasks Must be able to multi-task and meet deadlines 
Must be able to work independently and on a team. 
Must be willing to work night shift

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Join the A-Team and experience the A-Life!

As a Training Manager for our Appointment-Setting Teams in the Philippines, your primary responsibility is to design, implement, and continually enhance our training programs to equip our teams with the skills and knowledge necessary to excel in their roles.

Responsibilities:

• Collaborating with Team Leads and Training Team members to design and develop training programs for new hires and existing team members.
• Ensuring that training materials and methods are engaging, up-to-date, and outcome focused.
• Implementing training programs and measuring effectiveness through target delivery, feedback, formalized assessments, surveys, skill demos, and other ways
• Developing and improving our onboarding process for new appointment setters, ensuring a seamless integration into the team.
• Initiating improvement projects and monitoring their effectiveness, ensuring that changes contribute to better performance.
• Collaborating with senior management and internal stakeholders, aligning training objectives with organizational goals and strategies.
• Regularly communicating progress, results, and challenges to stakeholders.

• A minimum of 5 years in a Training Manager role.
• Previous exposure to the sales environment ideal, though not a must.
• Proficiency in building training program content and materials.
• Demonstrated leadership capabilities.
• The ability to serve as a role model, mentor, and coach.
• A consistent record of high performance in previous similar roles.
• Strong background in quality assurance.
• Proven project management and team leadership skills.

We value individuals who embody the following qualities and traits: 

• Proactive, adaptable, and flexible. 
• Willing to go the extra mile to achieve desired outcomes. 
• Committed to continuous improvement and open to experimenting with new approaches and techniques in work processes. 

• Product Knowledge
  • Understand full range of Pro Sound speakers, electronics, microphone and mixer products and solutions.
  • Able to conduct the sales presentation and demonstration
  • Able to provide the technical specification(schematic, BOM, A&C spec etc) to the user or consultant(with the help of MKR/MKA with the help from BU and RSO).

• Salesmanship
  • To identify potential customers and projects in the market.
  • An independent contributor with strong interpersonal and communication skills.
  • To provide the quotation and commercial terms/conditions.
  • A good understanding of the competition in the market.
  • To gather market intelligent : Tender information, System requirement, Competitor Information and Budget for the project.
  • To provide pre-post sales support.
  • To liase and follow-up closely with Consultants & Partners.
     
• Administration Requirement
  • Use of SAP and CRM for quoting and project registration as well as forecasting.
  • Align with regional product marketing team in Singapore for all necessary topics.
  • To provide the weekly/monthly sales report.
  • Strictly follow the sales guidelines/compliance set by the management.
  • To achieve the sales quota assigned by the management.

The position is responsible for handling all benefits pertaining to the Unit Owners of the Raffles Residences Makati. The OBM ensures proper liaising of Owner booking requests to the respective VIP Concierges of the different Raffles/Fairmont. The primary focus of this role is to ensure that all benefits are enjoyed by the Owners and residential operations exceed service standards in all unit owner and partner contact areas and will act as a strong liaison between Raffles and the Unit Owners. 

The Owner Benefits Manager also assists the Director of Residences and Owner Services Manager in overseeing residential operations at Raffles Residences. The role oversees operational areas such as the Condominium Corporation (CC) policy administration, residential common area soft services, engineering & maintenance, security & human resources.  

Primary Responsibilities  

ASSIST DIRECTOR OF RESIDENCES IN OVERSEEING RESIDENTIAL OPERATIONS AT THE RAFFLES RESIDENCES. THIS INCLUDES STRENGTHENING POSITIVE RELATIONS WITH THE UNIT OWNERS AND OTHER STAKEHOLDERS, MINIMIZE COMPLAINTS AND ATTEND TO THEIR NEEDS ON A TIMELY MANNER 

• Act as a Supervisor to the Concierge and Bell teams 

• Clearly demonstrate to owners and colleagues a commitment to service excellence through the effective implementation of high management standards at all times. 

• Maintain a consistent focus on improving the overall flow of residential operations, seeking ways to maximize and improve the operation through productivity management 

• Ensure that SOPs have been thoroughly understood and actioned by the Owner Services Team 

• Strengthen positive relations with the unit owners/ residents by taking action to attend their needs, follows through on their requests, inquiries, concerns and complaints in a timely manner (ensure technical and maintenance related issues are properly coordinated and addressed to owner's satisfaction) 

• Ensure complete visibility of Raffles Residence leaders and colleague relations with the owners under the rental program during their stay  

• Reinforce cocktail party for owners/ residents 

ENSURE TO INCREASE BRAND AWARENESS  

• Increase Reciprocal Use Program enrollments annually (applicable to owners under the Rental Program) 

• Ensure to touch base will all owners who enrolled in the Reciprocal Use Program and attend to their requests/needs on a timely manner 

• Ensure to get feedback from owners to gauge their interest in the program and to ensure repeat business as well as gain new businesses from other Unit Owners 

• Encourage all owners to book and stay at FRHI properties and other Accor hotels when travelling abroad to experience the exclusive privileges and benefits.

• Work closely and maintain good relationships with VIP Concierge to ensure preferential rates and other privileges are extended to the unit owners. 

PROVIDE ASSISTANCE TO THE DIRECTOR OF RESIDENCES TO ENSURE CONDOMINIUM CORPORATION’S ANNUAL BUDGET IS MAINTAINED AND ACHIEVED THROUGH 100% COLLECTION OF ASSESSMENT FEES, UTILITIES AND OTHER INCIDENTAL CHARGES 

• Work closely with the Director of Raffles Residences and finance department to ensure that monthly financial reporting is on time and accurate. 

• Assist in ensuring timely collection of assessments and all other charges and strict execution of penalties and interest due to late payment 

• Ensure operational expenses are aligned with the Condo Corp budget through power/ energy savings programs and productivity management such as proper monitoring of supplies requisition and proper forecasting of schedule depending on needs and occupancy  

• Encourage the team to take individual ownership of all the areas in order to avoid frequent repairs or maintenance and excessive power consumption 

• Consistently promotes hotel facilities and services so Unit Owners will avail of them 

STRENGTHEN RELATIONSHIPS WITH COLLEAGUES 

• Assist the Director of Residences/Owner Services Manager in facilitating daily briefings and monthly departmental meetings. 

• Assist in ensuring EES target score is achieved by the Department 

• Maintain an open door policy, frequently communicate, provides clear performance expectations and regular feedback 

• In consultation with the Director of Residences/Owner Services Manager, oversee the performance of the owner services team, common area housekeeping service and engineering department. This includes preparing and conducting the annual review for Raffles colleagues. 

• Lead by example, build trust and motivate colleagues to continuously deliver outstanding service and works together as a team 

• Ensure right tools are available for colleagues to perform their jobs effectively 

Vversee productivity by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. Determine the best way to utilize employees' productivity skills using techniques and theories of workforce management.

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in South Luzon Area
  - Laguna
  - Batangas
  - Cavite
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!