Job Duties:

• Participate in planning, scoping, and execution of risk-based IT and Financial Operations assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards.
• Perform test of design and operating effectiveness of IT and FinOps controls.
• Effectively communicate audit results to management.
• Identify opportunities for enhancing the efficiency and effectiveness of IT, financial, operational, and compliance processes and controls.
• Work with stakeholders to develop action plans that address root cause of findings.
• Demonstrate up-to-date knowledge in IT and apply this to the development, execution, and improvement of audit programs and recommendations.
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.
• Provide advisory services on moderately complex audit, accounting, and system issues as assigned.
• Contribute to and participate in various department initiatives to share real-time information, establish best practices, identify emerging risks, and refine processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and provide key updates to Project Lead and Manager. 

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Location: BGC / Makati

Job Title: General Manager

Overview: As the General Manager, you will oversee all aspects of our construction, interior design, and real estate operations. Your leadership will drive the success of our projects, ensuring high-quality outcomes and exceptional customer satisfaction. You will be responsible for strategic planning, team management, client relations, and overall business growth.

Key Responsibilities:

1. Strategic Planning:

• Develop and implement strategic plans to achieve company goals and objectives.

• Identify opportunities for growth and expansion in the construction, interior design, and real estate markets.
• Analyze market trends and competitive landscape to stay ahead of industry developments.
• Establish a clear vision for the company's future within two or three years

2. Project Management:

• Oversee the execution of construction, interior design, and real estate projects from inception to completion.
• Ensure projects are delivered on me, within budget, and according to quality standards.
• Coordinate with project managers, architects, designers, contractors, and other stakeholders to streamline operations and maximize efficiency.
• Using perfect so wears and platform to improve productivity of company

3. Team Leadership:

• Lead and motivate a multidisciplinary team of professionals, including project managers, designers, sales staff, and administrative personnel.
• Foster a culture of collaboration, innovation, and excellence within the organization.
• Provide mentorship and professional development opportunities to team members.

4. Client Relations:

• Cultivate strong relationships with clients, understanding their needs and expectations.
• Act as a primary point of contact for key clients, ensuring their satisfaction and addressing any concerns or issues promptly.
• Identify opportunities for upselling or cross-selling additional services to existing clients.

5. Financial Management:

• Develop and manage budgets for construction, interior design, and real estate projects.
• Monitor financial performance against targets and implement corrective measures as needed.
• Identify cost-saving opportunities and implement strategies to improve profitability.
• Full knowledge of market prices for employment in addition to sales rates for real estate brokers
• Take care of all assets of the company and protects it with all tools he have to improve
• Put Marketing budget and use it for good results
• Control all contract with supplier and take best price in good quality

6. Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Identify and mitigate risks associated with projects, such as safety hazards, legal issues, or financial liabilities.
• Implement policies and procedures to maintain a safe and ethical work environment.

Qualifications:

• Bachelor's degree in management, architecture, business administration, or related field (Master's degree preferred).
• Proven experience in a leadership role within the construction, interior design, or real estate industry.
• Strong project management skills, with the ability to oversee multiple projects simultaneously.
• Excellent communication, negotiation, and interpersonal skills.
• To be fluent in three languages at least including French.
• Sound understanding of financial principles and budget management.
• Knowledge of relevant building codes, zoning regulations, and industry best practices.
• Proficiency in project management so ware and Microsoft Office Suite.
• Leadership qualities, including strategic thinking, decision-making, and problem-solving abilities.

Join us and lead our dynamic team to new heights of success in the construction, interior design, and real estate sectors. If you are a visionary leader with a passion for innovation and excellence, we want to hear from you!

Job Brief:

This role is primarily responsible for providing routine transactional support on assigned time and labor processes to ensure the accurate posting of timecard transactions based on standard processes and in compliance with relevant regulations & policies.

Responsibilities & Duties

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Qualifications & Requirements

Minimum Requirements

• Bachelor’s degree or at least 2 years of relevant work experience.
• Intermediate proficiency in MS Office tools 
• Basic knowledge and understanding of Timekeeping processes and procedures.
• Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
• Basic knowledge in using Oracle, ADP, ServiceNow, or other similar platforms and tools is preferred.

Attributes

•  Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

As a People Operations Process & Knowledge Specialist you will be responsible for an efficient, high-quality, customer centric People Services and Operations function. The team ensures global & local support of our People throughout their employment journey from onboarding to exit.

The People Operations Process & Knowledge Specialist (PKS) reports directly to the People Operations Support Partner. The main responsibility of the PKS is to support the overall operational excellence of the People Services & Operations (PS&O) team by analyzing operations processes, identifying & coordinating opportunities for improvement, tracking initiatives, representing the team in cross functional global meetings and projects, performing and coordinating system activities such as requirements gathering and end user testing, managing operational reports, and/or overseeing project operations. This role will have high focus on process design and end to end knowledge content life cycle.

The PKS will serve as a Continuous Improvement Champion to our supported Global Helpdesk, Operations, and Payroll Teams.

What you will do

• Lead Process Design activities from the discovery of current process and workflows, transform product requirements & business processes to align with system design delivery, up to rollout facilitation of “to-be” process based on change roadmap.
• Oversee the full Knowledge Management lifecycle: from Creation, Review, Publication, Amendment, to Retirement of contents on the employee HR Portal following the set Content Management Governance.
• Collaborate with the whole PS&O Team to ensure that we deliver high quality Knowledge Contents that are relevant, up to date, simple, and promotes Self Service and reduce dependency on helpdesk support.
• Analyze usage and effectiveness of knowledge content, providing insights and recommendations for improvement. 
• Review (evaluate and prioritize), coordinate, and monitor Operations-led CI initiatives.
• Conduct CI Events such as Kaizen, Tools, and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence an improvement mindset.

We are looking for a Strategy and Performance Manager (DMart) to join our growing business!

Responsibilities

• Collate information and build presentations for monthly/ quarterly reporting purposes to local/regional senior management

• Build relationships with other key stakeholders across finance, marketing, pricing & logistics to define and track shared OKRs and KPIs 

• Define timelines and track progress of key initiatives, communicating milestones and deliverables to stakeholders at various levels of the organization. 

• Provide insights and commentary on business performance to the QC regional performance team, for upwards reporting to Pandora C-Level management

• Work closely with various teams within the QComm Department to track, monitor, and influence performance indicators of the business through the creation of insightful reports that drive data-driven decisions; and

• Evaluate strategies and scale up adoption of marketing solutions, and campaigns and promotions aimed at driving customer acquisition and retention, and growth.

Requirements

• A Bachelor's degree in Business, Economics, Statistics or any other similar quantitative field

• Ability to work with large datasets, proficiency in using basic data analysis tools such as Google Sheets and MS Excel 

• Knowledge of SQL, and experience working with business intelligence tools like Google Data Studio, Tableau, and Power BI are a plus

• Experience working with Salesforce or other similar CRM tool is a plus

• Structured problem solving ability with excellent analytical and organizational skills

• Good communication skills, i.e. must be able to liaise well with different teams

• Team player but can work independently

• Required language(s): English and Filipino

What we offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index

OceanaGold is seeking an experienced Community Relations and Development Office Manager to lead the External Affairs and Social Performance (EA&SP) function within the Didipio Mine site. 

To be successful in this role you will have experience forming long-term sustainable relationships with stakeholders such as government bodies, communities, NGOs, Indigenous Peoples including Didipio employees while contributing to the operational and social performance excellence.

This role will be a member of the site leadership team, reporting to the President and General Manager – External Affairs and Social Performance.

We are looking for someone who:

• Excels in strategizing and preparing plans.
• Has strong organizational abilities.
• Writes well and has experience in developing high-quality papers and presentations.
• Has worked with academia, international organizations, foreign-funded projects, foundations, or NGOs/CSOs, bringing valuable insights from these fields.
• Is familiar with UN Sustainable Development Goals (SDGs), international standards such as IFC, and human rights issues.

Key tasks and responsibilities include:

• Lead and coordinate development of stakeholder engagement plans and strategies aligned with EA&SP standards.
• Design, manage, or oversee any physical or economic resettlement activities required by operations or exploration.
• Manage and resolve complaints and grievances of all stakeholders, including management reporting and analysis of grievance management systems.
• Plan, manage and implement Corporate Social (CSR) projects including Social Development Management Program (SDMP), including budget and delivery in alignment with schedule and agreements.
• Develop and implement management approaches by partnering and collaborating with stakeholders
• Identify and implement improvements in external communications systems this includes aligning and implementing a strategy aligned with the Balanced Business Plan with the business area or department.
• Implements cost-saving measures for the Department while achieving social performance outcomes and aligning in accordance with the plan and budget.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Join Octal Philippines Inc. as an IT Manager
As an IT Manager, you will play a crucial role in overseeing the company's IT strategy, ensuring that our technology solutions align with business goals. You will manage our IT infrastructure, lead a team of IT professionals, and drive initiatives to enhance efficiency and security across our operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• At least 5 years of experience in IT management within the banking industry.

• In-depth knowledge of banking applications, and user support, regulatory compliance, and risk management.

• Demonstrated experience in managing IT budgets, resources, and vendors.

• Strong leadership skills with the ability to motivate and develop a technology team.

• Excellent communication skills to liaise with stakeholders and convey technical information effectively.

• Familiarity with project management tools and methodologies for successful IT project execution.

• Capability to identify and implement innovative technology solutions to enhance banking processes.

• Results-oriented mindset with strong analytical and problem-solving abilities.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team to meet performance goals.
• Provide regular feedback and training to improve skills.

Claims Management

• Oversee claims processes for timely and accurate resolution.
• Handle escalations and review complex or high-value claims.

Risk Solutions

• Analyze trends and identify risk mitigation strategies.
• Ensure compliance with regulations and company policies.

Collaboration

• Work with internal teams and external stakeholders to address claims and risks.
• Represent the team in cross-functional initiatives.

Position can be based out of a number of SE Asia locations where Oxfam has the ability to hire.

COORDINTES WITH

Project Officers based in Oxfam country offices in Nepal, Philippines, Bangladesh, Indonesia; Regional Director and Regional Humanitarian Coordinators; Oxfam America (OUS) Humanitarian team, and Disaster Risk Reduction (DRR) working groups as necessary.

PURPOSE OF THE POSITION

The Senior Program Manager leads the planning and implementation of all aspects of Asia Community Preparedness and Transformation (ACT II) program. This role ensures the integration and success of programmatic activities, supports the establishment of a body of evidence demonstrating impact, and acts as the primary representative for senior-level communication in collaboration with participating countries and stakeholders. They will also be responsible for further development opportunities within the existing donor.

PRIMARY RESPONSIBILITIES

Program Oversight 95%:
•Lead the development of the in-country strategies for the program ensuring alignment with Oxfam Humanitarian goals and donor expectations, in collaboration with the in-country focal points.
•Partner with in-country officers to lead and develop annual operational plans and budgets for each country covered in the regional program.
•Provide guidance and mentorship to country teams fostering collaboration and program quality.
•Build and maintain relationships with country and regional teams and other Oxfam affiliates.
•Lead the allocation of the Emergency Response Fund through the Steering Committee and oversee all expenses and contractual arrangements in a cost-efficient manner consistent with Oxfam regulations.

•Ensure program quality by facilitating robust Monitoring, Evaluation, Accountability and Learning (MEAL) mechanisms,
•Coordinate and organize regional learning events and research reports to advance the evidencing agenda related to Local Humanitarian Leadership (LHL) and Disaster Risk Reduction (DRR).
•Responsible for preparing reports, narratives and financials to donor(s) and provide expert knowledge to countries in drafting and preparing country project/program reports, as needed.
•Coordinate learning and communication strategies, ensuring alignment with organizational priorities and dissemination of partners’ work through various media.

•Responsible for organizing quarterly Steering Committee meetings and additional ones as needed.
•Additional tasks as needed to fulfill the successful implementation of the program.

Fundraising 5%:
•Collaborate on strategic fundraising initiatives, including cultivating relationships with the financing institutional donor and drafting high-value proposals.

POSITION EXPECTATIONS

•Will work effectively and collaboratively in support of building a team-based, problem-solving work treating all persons with dignity and respect, and will be familiar with and committed to Oxfam America’s mission, values, and goals.
•Serve as a professional and conscientious representative of Oxfam America and the entire Oxfam confederation, maintaining confidentiality of appropriate information.
•Will have a fundamental understanding of gender equity and diversity within key areas of responsibility and a commitment to promoting gender equity, racial equity, and diversity in our workplace and programs.
•Will stay abreast of professional standards, trends and issues affecting this set of responsibilities, demonstrating continuous learning of the field.

•Within key areas of responsibility, will have a commitment to and be accountable for activities contributing towards a safe and accountable workplace environment, projects and relationships for staff, partners, and the communities we serve
•Must be available for periodic international travel, up to 35% of the time, mainly to the 4 countries that are a part of the program but could include travel to Oxfam America HQ and other locations.