Primary Responsibilities

Generally responsible for the preparation of individual sales action plans in line with the overall sales strategy 
to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the 
business. Materializes current sales opportunities and identify news ones to meet required revenue targets 
within defined areas of responsibility.

Specific Responsibilities
▪ Answers inbound sales inquiries relating to products, services and current promotions.
▪ Communicates and explains the value of the client brand and benefits of services to potential customers 
though establishing relationships and building strong rapport.
▪ Uses effective selling and customer service techniques to identify customer needs and drive sales results 
Anticipate, identify and understand client’s needs and pains and translate those into sales opportunities.
▪ Ensure timely and professional submission of all information as requested by clients, ensure follow-up.
▪ Prepare and submit timely and accurate reports of sales activities.
▪ Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing 
reports and making recommendations to managers.
▪ Maintain positive relationships with current and potential clients through regular contacts.
▪ Coordinate with clients and avoid any discontinuation from his or her end.
▪ Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the 
successful handover and execution of the new and current business.
▪ Support marketing strategy and business development teams as appropriate
▪ Assist for invoicing and support for collection as determined by the Business Manager
▪ Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are 
presented to new and existing clients to maximize sales opportunities.

▪ Forward potential opportunities to other Business Lines as appropriate
▪ At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and 
clients, in line with SGS policies and procedures.
▪ At all times, comply with SGS Code of Integrity and Professional Conduct
▪ Performs other related duties as may be assigned either in support of departmental goals or for his/her 
personal or professional training, education or development as programmed by his/her immediate superior.

Primary Responsibilities  

• Responsible for performing and completing the third-party audit cycle and conducting specific training programs specifically for Food Safety.

Specific Responsibilities  

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards. 

• Conducts desk study of the client’s management system.  

• Prepares checklist and itinerary as guide during audit.  

• Conducts audit on site according to procedures.  

• Prepares and completes audit package. 

• Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.  

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.  

• Provides coaching and performance feedback for auditors under training or supervision.  

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.  

• Completes audit reports and updates client’s files i.e. kick sheet, etc.  

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

First Circle, founded in 2016, offers SME financing and is dedicated to building smart banking solutions for businesses. We are a trusted partner of the Philippine government and the official Finance Partner of the Department of Trade and Industry (DTI). Additionally, we are a pioneer data provider to the Credit Information Corporation (CIC) and the very first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. With a management team of ex-Morgan Stanley and ex-Bridgewater Associates executives, First Circle is focused on revolutionizing financial services in the region.

As the Payment Operations Analyst is a customer-facing role, you will be responsible for managing the entire payment processing workflow, ensuring accuracy, efficiency, and compliance throughout. You will also play a key role in optimizing payment systems and delivering exceptional client support.

Key Responsibilities:

• Oversee the entire payment processing cycle, ensuring all transactions are executed accurately and on time.
• Identify, monitor, and resolve discrepancies or issues related to payment transactions.
• Collaborate with cross-functional teams to enhance payment systems, workflows, and practices.
• Maintain detailed documentation of payment processes, ensuring compliance with regulatory and company standards.
• Provide exceptional client support, addressing inquiries, resolving issues, and ensuring smooth payment resolutions.
• Support the implementation of new payment methods and technological solutions to improve operational efficiency.
• Assist the Payment Operations Lead in preparing monthly reports and driving process improvements.
• Handle second-level verification for cheque verification and loan disbursement processes.

• Bachelor's degree in Business, Finance, Economics, or a related field with 1-2 years of experience in payment operations or financial services. Fresh graduates are welcome to apply.
• Strong analytical skills, with the ability to interpret and derive insights from data.
• Highly detail-oriented with strong organizational abilities.
• Proficient in Microsoft Excel, Google Sheets, and other analytical tools.
• Excellent communication and interpersonal skills, able to collaborate across teams.
• Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
• A proactive problem solver with a strong sense of initiative.

• Hybrid work set-up: 1-2 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

KEY RESPONSIBILITIES:

• Effectively manage client relationships by conducting thorough intake meetings, understanding and addressing client needs, qualifying prospective clients, and serving as the primary point of contact.
• Oversee recruitment team members by assessing their capacity and skill set, ensuring alignment with client requirements, and maintaining seamless collaboration.
• Oversee the full recruitment cycle, from sourcing to placement, serve as the primary point of contact for clients, addressing complex recruitment concerns and inquiries.
• Track recruitment metrics, maintain a focus on results, and ensure high-quality service for clients.
• Develop and implement process improvement initiatives and lead various recruitment projects.

• Develop and maintain knowledge of market trends, competition offers and customer needs.
• Strategizes each account and respective plans of action.
• Prospecting new accounts and follow the sales process through to convert into ‘producing’ accounts.
• Prepares proposals/contracts, follow-up for assigned accounts and industries

The Project Manager will oversee the successful execution of projects from initiation to completion. This role requires a highly organized, results-driven individual and skilled in managing projects' technical and strategic aspects. You will collaborate with internal teams, clients, and stakeholders to ensure timely delivery within scope and budget while maintaining the highest quality standards.

Key Responsibilities

• Project Planning & Strategy: Develop comprehensive plans, define project scope, objectives, and deliverables, and identify necessary resources.
• Resource Management: Allocate tasks and responsibilities to team members, ensuring the right skills are assigned to the right tasks. Manage team workload and ensure project deadlines are met.
• Stakeholder Communication: Serve as the main point of contact for all project stakeholders, including clients, vendors, and internal teams. Provide regular updates on project progress, risks, and issues.
• Risk & Issue Management: Proactively identify risks and obstacles impacting project timelines or quality. Develop mitigation strategies and escalate as necessary.
• Timeline Management: Create and maintain project schedules, ensuring timely completion of milestones and deliverables. Adjust plans and timelines as needed based on project progress.
• Budget & Resource Oversight: Monitor project budgets, ensure proper resource allocation, and manage costs effectively to prevent scope creep or budget overruns.
• Quality Control: Ensure all deliverables meet the required standards of quality. Conduct regular quality assurance checks and reviews throughout the project lifecycle.
• Cross-functional Collaboration: Work closely with design, development, engineering, marketing, and other teams to ensure seamless execution and alignment with project goals.
• Project Documentation: Maintain up-to-date documentation for each project, including progress reports, meeting notes, and project plans.
• Post-Project Review: Conduct post-mortem meetings after project completion to evaluate success, gather feedback, and identify areas for improvement for future projects.

Skills and Qualifications

• Experience: 3-5 years of experience in project management, preferably in [industry, e.g., IT, construction, marketing, etc.].
• Project Management Methodologies: Familiarity with Agile, Scrum, Waterfall, or other frameworks. PMP or other relevant certifications are a plus.
• Leadership Skills: Strong leadership abilities, with experience managing cross-functional teams and guiding them toward project goals.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, able to quickly resolve issues and find creative solutions.
• Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and competing priorities simultaneously.
• Technical Proficiency: Experience with project management tools (e.g., Microsoft Project, Asana, Trello, Jira), Microsoft Office Suite, and other relevant software.
• Attention to Detail: A keen eye for detail ensures project deliverables are completed to the highest standard.

Preferred Qualifications

• Experience in [specific area, e.g., software development, construction, marketing, etc.].
• Knowledge of budgeting and cost management principles.
• Agile or Scrum certification.
• Experience working with international or remote teams.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A dynamic and supportive work environment
• Flexible work schedule and potential for remote work (if applicable)

Position Summary

The Visa Disputes Product Management team designs, implements, and manages on-behalf-of dispute products targeting Visa issuers throughout the world. We are seeking a Product Manager, Issuer Disputes Platform Management with the vision, passion, and commitment to support global product strategy.

As a Product Manager, your primary responsibility will be to support tech projects for the Issuer Disputes Product Management Team, overseeing parts of the technical project lifecycle from inception to deployment. Success in this role requires the ability to cultivate both internal and external client relationships and manage multiple projects concurrently.

A key part of your role will be assisting in translating business processes into robust requirements, ensuring the information is understandable to technology Program Managers, Product offices, and business operations partners.

Responsibilities

• Collaborate with business and technology Program Managers to facilitate projects from inception to end-user delivery, including post-deployment support for tool enhancements, fixes, and continuous improvement.
• Engage with Subject Matter Experts (SMEs) to comprehend business needs and requirements. Assist in delivering data-driven insights and results in a comprehensive Business Requirements Document (BRD).
• Support project teams effectively with some supervision, ensuring timely completion of projects within the allocated budget.
• Assist in refining user stories to develop functional requirements and/or solution design documentation.
• Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
• Drive operational efficiency by assisting in initiating innovative solutions to optimize issuer dispute operational tools, focusing on reducing ownership/usage costs and maximizing return on investment.
• Communicate technical solutions effectively to business partners, explaining deployment, usage, fit within the overall technology architecture, and alignment with systems strategy.
• Analyze and merge data from various sources, resolving any discrepancies.
• Decompose complex, high-level information into detailed components.
• Acquire and maintain a deep understanding of the issuer dispute space, including internal strategies, stakeholder systems, processes, consumer regulatory impacts, and client needs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Shift: Night Shift

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Shift: Night Shift

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

Role Summary

This employment is project-based for Tantangan Project, and with a contract duration of 16-months contract. The employee will be site-based in the Municipality of Tantangan, South Cotabato. 

Key Responsibilities:

• Reports directly to the Project Manager.
• Overall management of the project site, project site office and the site team’s personnel, relative to the project organization structure.
• Management of the EPC Contractor, their execution of works and any other related works relative to their contractual obligation.
• Management of the OE external Consultant’s team, both offshore design team and onshore site team.
• Recommending approval to the Project Manager, of the EPC’s proposals relative to their Engineering Designs, Construction Methodologies, Site Management plans, QA/QC Management plans, HSSE Management plans.
• Management of the site construction monitoring and daily/weekly/monthly progress reports preparations.
• Management of the implementation of all Management plans as approved by the Project Manager.
• Identify and Management of site risks.
• Management of project documentation.
• Management of logistics.
• Management of implementation of Pollution Control policies in compliance local regulations.
• Technical advisor to the Project Manager.

Position: Onboarding Manager 

Location: Manila, Philippines

About LRN 

Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. 

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. 

About the role: 

The Onboarding Manager (OM) is responsible for managing and overseeing the development and implementation of LRN’s solutions. It involves coordinating with various teams including Sales, Technical Support, content developers, IT professionals, and Product Owners to ensure that projects are completed on time, within budget, and meet the desired quality standards. The role will recommend best practice solutions to any request or related issues within the LRN LMS.  

Your responsibilities will include: 

•  Develop project plans, define milestones, objectives, scope, and timelines, and allocate resources to complete the projects successfully. 

• Prepare and communicate project updates to stakeholders and escalate issues to the project sponsor or other relevant parties internal and external as and when required. 

• Identify, evaluate, and manage potential project risks and develop contingency plans to minimize the impact of risks on the project. 

• Developing and maintaining standardized LRN LMS operational processes and procedures, guidelines, and documentation.  

• Monitor and evaluate project outcomes to ensure that project goals and objectives are met, and identify areas for improvement. 

• Liaise with Sales and Technology to help identify new opportunities, win new business and increase sales. 

• Provide support for LRN LMS administration, including catalogue management, security management, technical interface support, and use. 

• Ensuring proper governance model is followed, Report on product performance and Identify solutions to reduce technical support costs. 

• Reconfiguring existing learning/training to work within third party online learning platform. 

• Address all platform-related queries on time and train customers to use the platform effectively. 

• Establish best practices for LRN LMS site operation, administration & maintenance. 

• Provide technology and network operation team with customers’ feedback to help improve the user’s experience and identify new features and products. 

• Recognize and resolve the issues that may appear when it comes to course or campaign rollout during the onboarding phase of a client. 

• Minimum 3 years of experience working in LMS administration and/or learning program or project coordinator. 

• A bachelor's or master's degree in a relevant field such as instructional design, education technology, project management, or business administration. 

• Strong communication, leadership, and interpersonal skills are necessary to manage projects and coordinate with teams. The OM should be able to manage stakeholders and communicate effectively with project sponsors, instructional designers, developers, and subject matter experts. 

• The ability to analyse problems and develop effective solutions is important for successful project management. 

• A deep understanding of e-learning technologies, industry standards, and best practices is essential. Familiarity with Learning Management Systems (LMS), authoring tools, and e-learning content development is also important. 

• Excellent verbal and written communication skills in English with professional fluency. 

• Certification in project management such as PMP (Project Management Professional) or Agile Certified Practitioner (ACP) can be an added advantage.  

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Reporting to Senior Sales Manager, responsibilities and essential job functions include but are not limited to the following:

• Achieve targeted sales goals through effective client outreach and relationship building.
• Develop and maintain a pipeline of business leads, conducting regular site inspections and client meetings.
• Manage key accounts, including contracting, profile updates, and contract renewals.
• Monitor market trends, competitor strategies, and industry developments to maintain a competitive edge.
• Maximize revenue by up-selling and cross-selling hotel facilities and services.
• Negotiate contracts to secure optimal rates and terms for the hotel.
• Collaborate with internal departments to ensure seamless service delivery and address client needs.
• Represent the hotel at industry events and community functions to enhance visibility and network.
• Develop and execute targeted marketing campaigns in conjunction with the Public Relations department.
• Lead and mentor the Sales team, fostering a high-performance culture.

Exciting Career Opportunity Alert!

Global Strategic is on the lookout for a talented Supervisor to join our dynamic team. If you're a natural leader with a passion for driving results and inspiring others, this is your chance to shine!

Why join us?

• Lead a dedicated team in a thriving environment
• Be part of a global company with growth opportunities
• Make a real impact with your skills and expertise

If you are interested in applying, send your resume to Careers@GlobalStrategic.com.

Responsibilities:

• Review and analyze program performance metrics to identify needs and opportunities for improvement.
• Provide written performance appraisals, setting clear objectives and expectations for team members.
• Act as a key escalation point for Supervisors and front-line team members to address and resolve operational issues effectively.
• Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
• Maximize the potential of team members through coaching, mentorship, and effective performance management techniques.
• Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
• Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
• Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills to interpret performance data and implement improvements.
• Ability to manage client relationships and effectively address escalated issues.
• Experience communicating with clients in the United States is a plus. 

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing,
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Responsible for organizing barista and assisting in manpower scheduling,  Oversee the cafe’s daily operation, you also need to keep an eye on daily expenses and profits, and placing orders for necessary supplies. You need to have worked in coffee shops in a variety of roles in order to succeed in this position. It's also important that you're available to work on weekends. In the end, you'll contribute to raising revenue, improving client interaction, and making our café a beloved area destination.
 

The Client Solutions - Credit Assessment Team Manager team plays a pivotal role within Lendi’s Customer and Sales function, which comprises the Submission, Assessment and Settlement groups. We are looking for someone with industry experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year and we are always looking for great leaders to join the team and help us keep up with our customers.

Reporting to the Head of Client Solutions, you will be assisting the CS teams who provide loan processing, compliance and 'back of house' support to our rapidly-growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):

• Management of Pre and Post Submission Loan Applications and Client Expectations 
• Work closely with Client Solutions senior management to provide strategic and performance support, in line with OKRs of the business
• Managing of CS teams who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timely
• Identify and implement process improvements
• Coach and mentor to drive performance

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

We are looking for a highly skilled and experienced Client Onboarding Manager to join our Client Management team at Hex Trust. The Client Onboarding Manager will serve as the primary liaison between clients and internal stakeholders for new business onboardings and existing client reviews. Responsible for leading the onboarding team, this role involves identifying KYC requirements, validating documents, and overseeing the end-to-end process in collaboration with Compliance, Legal, Operations, and Finance teams. The ideal candidate will enhance the onboarding experience and will report to the Head of Client Management, overseeing onboarding metrics globally.

This role demands a deep understanding of KYC regulations within the financial services and crypto industry. The successful candidate should be detail-oriented, capable of multitasking, and possess excellent communication skills.

Duties & Responsibilities

• Lead the client onboarding process and monitor onboarding performance using metrics such as onboarding speed, rejection rate, etc. 
• Enhance overall client onboarding experience by identifying potential blockers ahead of time, analyzing client feedback, and driving process improvements 
• Take lead in identifying gaps in policies and processes, and prepare defined action plans for necessary improvements
• Serve as the main point of contact for clients by addressing and resolving their onboarding/KYC issues in line with our internal policies, regulatory requirements, and market practice
• Demonstrate strong advocacy and negotiation skills to push back internally when necessary to uphold a positive client experience while ensuring compliance with regulations and company policies
• Lead regular meetings with the Sales team to review onboarding progress and discuss any blocking points
• Act as the first line of defence in AML/CFT processes, ensuring adherence to regulatory standards and internal policies. Monitor client activities to detect and report suspicious behavior
• Responsible to perform initial client due diligence based on established procedures prior to the Compliance team’s final review
• Stay informed about relevant regulatory developments in crypto space and industry best practices to ensure ongoing compliance

• Minimum 4 years of experience in KYC/AML in the financial services industry
• Strong understanding of KYC regulations and AML/CFT frameworks 
• Proven track record of improving onboarding processes and enhancing overall efficiency
• Experience in onboarding, customer success, or sales operations
• Excellent eye for details
• Excellent spoken and written English; other languages a plus
• Ability to adapt quickly to challenging situations and find innovative solutions
• Effective communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders
• Ability to work independently and manage multiple projects simultaneously
• Proficient in the use of Google products

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralised markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our H.E.X. culture:

• Heart
• Empowerment
• Xcellence

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We are looking for a Manager, Finance Insights - QCommerce to join our growing business!

Responsibilities

• Spearheads calls with the local business vertical (QCommerce) to build the weekly outlook on topline and profitability, spanning the current month to end of year forecast

• Analyzes and reports the week on week movements on the outlook as part of management reporting to local and Regional stakeholders

• Analyzes and reports the variances actual month-end financial results and target as part of management reporting to local and Regional stakeholders

• Updates the local monitoring files that houses forecast data, targets data and actual financial performance, and ensures that figures and KPIs are accurate and complete, for monitoring and analysis purposes

• Spearheads the annual budgeting exercise for QCommerce vertical covering all profitability metrics, excluding SGA

• Does scenario analysis, as needed, to provide feasible options in relation to Company operations in line with achieving topline and profitability targets

• Proactively initiates dashboards creation, along with data team, for relevant views of financial metrics related to operations ofQCommerce

• Conducts weekly calls with the business unit (QCommerce) to monitor operational run rates, assess the performance of applicable campaigns/activities, and provide recommendations on business directions in view of financial viability

• Actively participates in the MEC review to ensure accuracy, completeness and timeliness of financial records

• Implements process controls to ensure accounting records are accurate and complete

• Is actively involved in addressing audit requirements for the preparation of audited financial statements of QCommerce and other regulatory reportings/requirements (tax audits, etc)

Key Responsibilities of the Team Manager  

• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Keep leaders informed: Relay important information in the form of timely and accurate reports. 

Join Octal Philippines Inc. as an IT Project Manager, where you will spearhead our technology projects with your expertise in managing project lifecycles. In this pivotal role, you will be responsible for planning, coordinating, and executing various IT projects from inception to completion, ensuring alignment with company goals and client satisfaction. We seek a proactive leader who excels at problem-solving and fostering team collaboration. If you're ready to drive innovation and efficiency in our IT department, we encourage you to apply.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT project management, with a focus on software development projects.
• Proven experience in managing banking-related software projects is a plus.
• Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.
• Experience with Agile/Scrum project management methodologies.
• Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.
• Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).
• PMP, PRINCE2, or ScrumMaster certification is a plus.
• Experience with API integration and/or data migration projects is an advantage.

• Health Insurance
• Standard Statutory Benefits
• Allowance

Physical Installation and maintenance of studios, panels, monitors, decoration panels, cablings and studio equipment. layer carpets, work with wood and metal, paint works and simple tasks in workshop on simple equipment and aggregates.

Job Duties

• Preparation of visual environment in studios, installation of decorative panels
• Installation of low voltage data cabling
• Installation of studio furniture
• Installation of complex equipment, including cameras, scanners, PCs, lights according with provided schematics and guidelines
• Preparation of soundproof environments, installation of absorbers
• Performance of minor works with wood, fabric, and metal

Responsibilities

• Perform their duties in accordance with standards and procedures established by the company
• Comply to Internal Policy and instructions
• Perform job obligations in proper, high quality and timely manner
• Ensure  compliance and accuracy of the provided information
• Timely execution of any other reasonable tasks provided by the Direct Manager falling within the held position