LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES!

Position                                           : Property Management Specialist

Work Hours                                    : M-F 8AM – 5PM Mountain time/ 11PM – 8AM Philippine time

Pay Range                                       : 800 – 1,500 USD per month

 

Company/Client Overview:

Our client in the US is a property rental company. They provide a premier destination for unparalleled short-term rental experiences in the scenic beauty of Colorado Springs. Nestled in the heart of the vibrant city, they offer a carefully curated selection of properties to provide a home away from home experience for travelers seeking comfort, convenience, and a touch of luxury.

They pride themselves on delivering more than just accommodation; they offer an immersive experience tailored to every client's unique preferences. Whether clients are in town for business, leisure, or a special occasion, thoughtfully designed rentals cater to the needs of every modern traveler

Key duties/responsibilities: 

Vendor Management:

• Coordinate with various vendors, including cleaning services, maintenance teams, and property suppliers.
• Negotiate contracts and agreements with vendors to ensure cost-effectiveness and high-quality services.
• Oversee vendor performance and address any issues promptly.

 

Purchasing and Inventory:

• Manage inventory levels of supplies and amenities for each property.
• Source and purchase supplies, furnishings, and equipment as needed.
• Monitor and control expenses related to property management.

 

Scheduling and Coordination:

• Create and maintain schedules for property maintenance, cleaning, and other tasks.
• Coordinate with internal teams and external partners to ensure timely completion of tasks.
• Implement efficient scheduling practices to optimize property turnover and guest satisfaction.

 

Guest Communication:

• Respond promptly to guest inquiries, requests, and issues.
• Provide clear and detailed information to guests regarding check-in procedures, property amenities, and local recommendations.
• Manage guest reviews and feedback to enhance the guest experience.

• 2-3 years of proven experience in property management, preferably in the short-term rental industry.
• Familiarity with platforms like Guesty, Airtable, and Charge Automation.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Negotiation skills and the ability to build and maintain vendor relationships.
• Problem-solving mindset and adaptability in a dynamic environment.

 

Platforms Familiarity:

• Airbnb
• Vrbo
• Booking.com

This role will play a crucial part in ensuring responsive seamless and high-quality IT support environment. The incumbent will oversee the efficient resolution of helpdesk tickets while handling 2nd line support escalations. Requires proactive hands-on approach on issue resolution and request fulfillment. Develops technical and end user facing documentations. An integral member of the IT team responsible for the installation and maintenance of network and computer systems while supporting and enhancing cyber security posture. Core role coverage, IT support, network, systems, and service delivery.

• Provides first-line investigation and diagnosis.
• Logs relevant incident/service request details per help desk procedures.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Works on escalated or unresolved incidents/service requests within agreed timescales.
• Communicates with end users regarding incident progress.
• Ensures helpdesk tickets are always updated until issues are resolved.
• Conducts hardware and software maintenance and support.
• Performs deployment and movement of IT assets.
• Local network support and/or assists centralized Network team.
• Manage and supports various computer peripherals, like Door Access, CCTV, printers, Conference Room equipment.
• Troubleshoot end users’ hardware and software related issues.
• Assist with the setup and maintenance of IT equipment.  E.g., Quarterly Cleaning etc.
• IT Asset Management covers assigning and recovering assets, track record and reporting.
• Work with remote support teams to resolve complex issues.  
• Provide training and support to end users.  
• Assists in the planning and implementation of additions and modifications to the supporting field infrastructure including the installation of server and networking hardware and operating systems software and other related software as required.
• Responsible for day-to-day monitoring, technical support, and planning of all aspects of the network infrastructure (LAN/WAN/Wireless network) while ensuring IT environment is secure.
• Evaluating network performance issues including availability, utilization, throughput, and latency.
• Responsible for installation, configuration, and testing of network equipment’s.
• Taking proactive steps to ensure an appropriate level of system availability and security.
• Patch Management, Risk and vulnerability assessment and risk mitigation analysis.
• Implementation of IT security policies and procedures.
• Implements and maintains security measures to protect the company’s IT infrastructure, including firewalls, antivirus software, and access controls.

• Bachelor’s degree or relevant professional qualification.
• Minimum 5 years of work experience in an IT role in a medium to large multi-location company with an emphasis in planning and executing site needs for technology, provisioning, and services.
• Minimum 5 Years experience in Networks
• Minimum 3 years of experience providing IT services at firms that utilize hybrid identity solution(s). Understanding of Microsoft’s hybrid identity solution concepts.
• Minimum 2 years of experience with Microsoft Azure AD and Azure AD management.
• Minimum 2 years of experience in managing Windows Domains using Active Directory
• Thorough understanding of system and network including LAN/WAN device configuration (including routers and firewalls, TCP/IP Network Protocols, etc.), and computer security best practices.
• Reports On-site (not a hybrid role)
• Shifting Schedule
• Operates from Manila. Remote support to other Secret6 office sites.
  

Highly Desirable:

• Experience with AWS, and related cloud application infrastructure is a plus.
• Working knowledge/experience with DNS, DHCP, Active Directory, Virtualization (e.g. Hyper-V, VMWare).
• Experience with Microsoft Azure AD and Azure AD management using PowerShell scripting to manipulate AD objects along with Active Directory, Hybrid Microsoft Exchange on Premise and Office 365 is a plus.
• Exposure to a variety of technologies such web application proxies, databases, LDAP and directory services, application servers, network infrastructure, and understanding of security and dataflow within these components.
• Understanding of Microsoft Domain concepts such as Domain/Forest trusts, Replication, NTFS/ACL permissions, Group Policies, etc.
• Knowledgeable in identity management in MS Azure and Microsoft Office 365.
• Scripting ability in PowerShell desired. Experience in creating and modifying PowerShell scripts.
• Working Knowledge of Exchange systems and attributes in AD, with related support experience.
• Good working knowledge in PKI / Certificate enrolment and architecture design and support.
• Ability to work with minimal guidance and effectively manage a medium size computer network.
• Information security administration, compliance, creating, testing, and implementing business continuity and disaster recovery plans.
• Network security, wireless security, application security, infrastructure hardening and security baselines.
• Thorough understanding of Microsoft Windows Server operating systems.
• Knowledge of Microsoft Office applications (including but not limited to Excel, Visio & Project)
• Analysing Log files / Triage / troubleshooting skills. Strong analytical skills for troubleshooting and issue investigations and ability to work under pressure.
• Ability to work independently with minimal supervision.
• A+ N+ and ITIL certification a plus

• Full-time contract.
• Attractive salary based on skill level and experience.
• Work alongside colleagues that share the same interests and passion for art and video games.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Amazon/Walmart Specialist

Work Hours (Client) : Overlap with US hours

Pay Range : $1,100-1,300 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Create and manage Amazon/Walmart product listings, including optimizing product titles, descriptions, and images
• Conduct keyword research and implement SEO strategies to increase product visibility and sales
• Monitor and analyze Amazon/Walmart sales and performance data to identify opportunities for improvement
• Manage Amazon/Walmart advertising campaigns, including sponsored product ads and display ads
• Respond to customer inquiries and resolve issues related to Amazon orders and products
• Stay up-to-date with Amazon/Walmart policies and best practices to ensure compliance and maximize sales potential

• At least 2 years of experience as an Amazon/Walmart Specialist
• Experience with food/consumer products is preferred
• Intermediate Microsoft Excel skills
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Above-average Communication skills

We are looking for candidates with experience in leasing tools such as ShowMojo, Tenant Turner, Rently, etc. If you also have experience with property management softwares such as AppFolio, Propertyware, Buildium, etc, then please apply.

This is a completely REMOTE job. Never commute nor get snarled in rush hour traffic again.

ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: hello.showmojo.com

Values

ShowMojo strives to connect individuals that closely align with our values:

• Do you have the confidence to exchange opinions in an open environment with respectful candor?
• Are you self-directed and able to proactively solve problems?
• Do you pride yourself on showing up prepared and feel personal responsibility to see your accountabilities through to completion?

If this resonates with your personal values, we would like to have a career discussion with you.

Overview

We are looking for smart, articulate, tech-savvy professionals who enjoy solving customer problems. Property management or real estate experience is required for this position. We will help you get up to speed on the domain.

You'll be expected to leverage your analytical skills and understanding of technology as you assist new and current customers. You'll help new customers integrate ShowMojo into their business, configuring the system to their needs. And you'll help current customers make the most of ShowMojo as their business evolves.

You will be expected to dig through sometimes complicated details and actively help resolve customer problems. You will need to grow into a domain expert in our cutting-edge leasing platform. We will help you get there.

You must:

• Be extremely capable and comfortable with the use of new technology, online communication platforms, and learning new systems. For example, experience with online tools such as Slack, Wikis, spreadsheets, Join.me, Zoom, WebEx, FreshDesk, Zendesk, Salesforce, Quickbooks Online and the like (these are only examples, not systems you will use).
• Be ready to read through multiple pages of documentation -- and apply deductive reasoning -- to find the right answer to a customer issue.
• Be able to provide expert-level support to customers around ShowMojo's continually expanding product and service offerings.
• Be able to explain complicated concepts (related to leasing automation and emerging leasing best practices) in simple, user-friendly terms.
• Display a high level of professionalism and compassion when working with each account on sensitive matters.
• Assist with the creation and updates to team processes and knowledge bases.
• Serve as the primary ShowMojo contact for high-value customer groups.
• Own ongoing analytical assignments, or one-off-projects, aimed at improving the performance of the operations team or ShowMojo system.
• Act as a senior member of the operations team, mentoring junior members.
• Have a quiet office (home or elsewhere) with a strong internet connection and a newer computer.
• Experience with using ShowMojo platform is a big plus.
• Experience with using other leasing platforms such as Tenant Turner, Rently, Appfolio, Buildium, Rent Manager is also a plus.

Rate starts at $10 per hour.