AECOM is seeking a Tax Compliance Specialist to be based in Manila, Philippines

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

Are you a good team player with a background in HR? Do you enjoy thorough and methodic work that requires attention to detail? Do you embody good organization and excellent document management and people skills? 

Great! Would you like to join our team as an HR Specialist?

You will be expected to: 

• Work in the recruitment and selection process; 
• Conduct employee orientation and onboarding training; 
• Manage employment contracts and maintains employee files 
• Assist in Policy development and documentation; 
• Assist in facilitating employee compensation and benefits administration; 
• Support in Employee Appraisals & retention initiatives;
• Ensures employees adhere to HR policies & handbook.

We may also ask you to: 

• Assist in planning and implementing regular employee engagements. 
• Support in administrative work.

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

External Qualifications

• 0-2 years of experience handling billing concerns, order management/ tracking
• BA, BS or equivalent experience in related field
• Knowledgeable with MS Excel; SQL knowledge a plus
• Can start ASAP

Internal Qualifications

• Last Performance Rating of 3.0 / Meets/ Achieved
• No active PIP, DA or not under prescriptive period
• MS Excel knowledge
• should meet Internal qualifications
• Has not applied in the current Job Family in the last 6 months

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What’s it all about?
As a Client Support Specialist - Payments, you will be delivering “best in class” first line support to our client base of Financial institutions, Money Transfer Organizations and Corporates who use Visa Payments Limited services to send money throughout the globe. Based in Manila, your primary responsibility will be to provide support to our existing and upcoming clients worldwide, as part of our global support function stationed in London, New York and Manila.
The Client Support team sits within the Payment and Service Operations department and is responsible for the first line support of Visa Payments Limited client enquiries.
What we expect of you, day to day.
Provision of telephone, email and portal-based support to Visa Payments Limited’s client base
Register, investigate and diagnose a variety of payment and service related incidents and requests
Ensure all incident & request related actions / activities and communications are accurately recorded in the case management system
Manage all incidents and requests in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments
Take ownership of incidents/requests and manage through to resolution by working closely with internal stakeholders and Visa Payments Limited’s global network of vendors & partners, escalating more complex queries where appropriate
Keep our clients regularly informed of the status and progress of open requests in line with SLAs/OLAs and manage expectations accordingly
Completion of a range of routine operational activities in support of team or client objectives
Build and maintain strong relationships with colleagues, clients and partners
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

AECOM is seeking a Tax Compliance Specialist to be based in Manila, Philippines

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron participates in E-Verify in certain locations as required by law.

Join the A-Team and experience the A-Life!

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE

Are you talented and dynamic with passion for cutting-edge AI technology? Do you have experience in promoting software technology? If so, we have an exciting opportunity for you to join our US client, driving the AI revolution with state-of-the-art AI models in medical imaging and diagnostics. 

We are seeking a DIGITAL MARKETING SPECIALIST to be part of a groundbreaking company in the software industry from Amsterdam, The Netherlands, committed to transforming how software is created. Their projects span across enterprise, government, and various industrial sectors.  

What’s in it for you: 

• The opportunity to help drive the AI revolution. 
• Work on cutting-edge technology and be part of a collaborative and forward-thinking team. 
• Competitive compensation, excellent benefits. 
• Personalised development program & performance bonus. 
• Being part of an international team of smart and passionate colleagues. 

This is a FULL-TIME role, MONDAY TO FRIDAY. 

This is an office-based position in central Cebu City. 

The expected start date is March 2024. 

ABOUT THE ROLE

As a DIGITAL MARKETING SPECIALIST, your role is to implement effective marketing strategies that enhance our online presence, engage our target audience, and drive business growth through lead generation. The ideal candidate will have a good understanding of digital marketing tools and trends, web design, SEO and create compelling content and campaigns. You will collaborate closely with cross-functional teams, including product management, sales, and research and development, to drive brand awareness, generate leads, and support the overall growth of the business. 

RESPONSIBILITIES

• Develop and execute an online marketing strategy, including website content and structure, SEO, email and newsletter marketing, social media, and blog. 
• Analyse the online trends and customer insights to identify growth opportunities in our online marketing efforts. 

• Create engaging content that highlights our platform, projects, customer success and services in our sector. 
• Manage and optimise our website and social media (LinkedIn, blogs) presence to increase visibility, engagement, and lead generation. 
• Monitor and report on the performance of online marketing campaigns. 
• Collaborate with our management to ensure alignment between marketing initiatives and business goals. 

• Bachelor's degree in marketing, business, or related field 
• At least 3 years of experience in online marketing. 
• Relevant experience in the software industry will have an advantage. 
• Knowledge and experience in digital marketing tools and platforms e.g., Google Analytics, AdWords, SEO tools, social media management software. 
• Good content creation and writing skills, with the ability to produce great marketing materials. 
• Creative thinker with strong problem-solving abilities and attention to detail. 
• Self-motivated, with the ability to work both independently and as part of a team. 
• Excellent communication and interpersonal skills. 
• Strong project management skills and attention to detail. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 

• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encouraging you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality

What is expected of you and others at this level

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

As a Customer Experience Specialist, you’ll represent the account and interact with customers through inbound calls, emails, or live chat and ensure their account, product or service-related inquiries and concerns are addressed in a timely and efficient manner. You use empathy, patience, and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day will look like:

• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Explain, advise on and promote
• Current’s bank products and services to customers. ·       
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.        
• Correctly refer customer to other support team for any account-specific request or concern such as but not limited to:
  • Refund of monthly recurring charge                
  • Erors when cancelling an account
  • Phone number change
  • Waiving of fee
  • Expediting card request
  • Removal of funding sourceo   
  • Bank statement request
  • Account’s name correction
  • Downgrade or Re-activation request 
  • Instant deposit request
  • Unsuccessful transaction due to flagged, suspended, or under watchlist account.
  • App issue   
  • Transaction disputes
• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care and professionalism.​·        
• Demonstrating strong verbal and written communication skills.
• Promoting and demonstrating Acquire’s values internally and externally.

Join the A-Team and experience the A-Life!

Your Role Purpose & Objective 

You will play a pivotal role in driving conversion rates up and retaining our client base. You will turn customers who are in danger of leaving into happy and engaged customers that want to stay on the platform.

How you will add value 

• Meeting and exceeding daily, weekly and monthly KPIs and sales targets (essential)

• Making a high volume of outbound / inbound phone calls (essential)

• Explaining the key benefits with potential client

• Handling customers objections (essential)

• Closing the sale and retaining our members Developing and maintaining accurate product knowledge

• Liaising with relevant internal departments to ensure that client’s needs are met

• Effective note taking on all client interactions and input into CRM system

Competency Level 

Functional Competencies:

● The Sales Experience: Proactively maintains own sales pipeline, driving personal sales to meet targets 

● The Service Experience: Speaks with genuine enthusiasm and confidence about the brand and product, following the script 

● Sales Management Operations: Follows sales touchpoint process, adhering to QA process 

● Sales Drive: Motivated to achieve sales goals and targets 

● Sales Resilience: Remains focused on work when under pressure, showing an optimistic approach to work 

Behavioural Competencies 

● Communication: Speaks clearly and audibly, checking for understanding 

● Relationship Building: Connects and develops rapport with others to build and maintain good working relationships 

● Planning / Organising: Plans and prioritises own tasks and activities to meet targets 

● Commercial Acumen: Understands how the brand operates and makes money 

Your Experience 

• 3+ years experience in a sales and customer service role

• 2+ years previous experience in a retention role dealing with large volumes of calls

• Understanding of CRM systems i.e. Salesforce and previous online experience will be seen as an advantage

Who you will be working with 

● Working alongside a strong, established Sales team and Service and Product development  teams.

Success Profile 

In the first 3 months, the successful incumbent is expected to have delivered:

● Have built a solid understanding of the brand platform and be able to use this knowledge to maximise sales conversion rates and revenue

● Be competent with the CRM system and be able to use it to effectively manage your sales pipeline

● Have a basic understanding of the journey after they’ve signed up onto the platform

● Have a basic understanding of the Sales Policy and follow the outlined guidelines

hipages.com.au

● Have developed a basic understanding of the Licensing requirements for each state and use

this knowledge to ensure we only let qualified tradies onto the platform

● Be an expert in selling the benefits of the brand to tradies to retain them

● Achievement of 80% of KPI’s

● Achieve 100% of revenue targets

In the first 6 months, the successful incumbent is expected to have delivered:

● Be an expert on the platform and use this knowledge to leverage higher sales

conversion rates and revenue

● Be an expert in the CRM System and use it to maximise sales results

● Be an expert in the Sales Policy and consistently follow the outlined guidelines

● Be an expert on the customer journey for tradies after they sign up and be able to

articulate this to tradies when needed

● Consistent achievement of 100% of KPI’s for the last 3 months in a row.

Key Metrics:

● Stage change = 100%

● Conversion rate (combined) => 35%

Auto Renewal Saved Rate = 35%

Pre Renewal Conversion Rate= 35%

Join the A-Team and experience the A-Life!

Octal Philippines Inc. is seeking a highly skilled and detail-oriented individual to join our team as a Data Specialist. As a Data Specialist, you will be responsible for managing, organizing, and analyzing large sets of data. This is an excellent opportunity for someone with strong analytical skills and a passion for working with data within the IT industry.

Responsibilities

• Collect, clean, and organize data from various sources
• Analyze data and identify trends, patterns, and insights
• Develop and maintain data management processes and procedures
• Create and implement data quality initiatives
• Collaborate with cross-functional teams to support business objectives
• Generate reports and visualizations to present data findings
• Stay up-to-date with industry best practices and emerging trends in data management and analysis

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field
• Proven experience in data analysis, data management, or related roles
• Strong analytical and problem-solving skills
• Proficiency in SQL and database management
• Experience with data visualization tools (e.g., Tableau, Power BI)
• Strong attention to detail and accuracy
• Excellent communication and collaboration skills
• Ability to work independently and manage multiple tasks and deadlines

The Protocol Specialist ensures that our front-line services run without disruptions.This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compile product checklists based on our client’s specifications and our own inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensure that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

JOB DESCRIPTION:

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. 

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Purchasing Specialist is responsible for carrying out the daily purchasing processes for Abbott Rapid Dx North America or Abbott Rapid Dx , LLC, ensuring the timely and efficient procurement of company materials and services. The purchasing team is key to ensuring continued supply of our products, relationship management with our vendors and that all processes and objectives are implemented efficiently and timely and support the overall GBS vision.

Duties and Responsibilities

• Advance perform the daily purchasing processes for stocked items (with an MRP evaluation as needed), nonstocked items, capital equipment and services

• Review and maintain purchasing contingencies to ensure continued supply of product

• Ensure contractual obligations are implemented, maintained and compliant

• Participate in daily team meetings to address open tasks, issues and projects and ensure actions are being taken to ensure KPIs are met

• Maintenance of the shared purchasing mailbox, shared web portal for communicating with off-site warehouses.

• Manages incoming urgent requests, work with warehouse, sales, marketing, transport, Masterdata, planning, finance and customer service.

• Establish and maintain strong relationships and work effectively with internal and external customers

• Contribute to the Customer Experience ensuring delivery of acceptable quality goods and services on-time

• Resolve disputes or complaints between requestors and vendors

• Represent Purchasing in all product launch initiatives

• Record and manage actions in relation to supplier incidents

• Participate in quarterly supplier reviews and ensure corrective actions are implemented

• Participate in Projects in the area of the responsibility such as process improvement and implementation

• Produce daily and monthly reports/metrics

• Comply with applicable antitrust and other purchasing-related laws and regulations including Federal Acquisition Regulations for government contracts.

• Communicate the importance of the Quality System to all employees and report on its effectiveness

• Execute applicable Quality System processes

• Other duties as assigned by the immediate superior Abbott Rapid Dx Global Business Services (GBS) Manila

Key Position Competencies

• Functional / Technical skills

• Communicates Effectively

• Time Management

• Agile Learner

• Results Driven

Minimum Qualifications

• Must have experience working with SAP or other ERP/MRP system

• Must be a self-starter with the ability to work in a fast-changing environment

• Must have strong business analytic skills

• Must have a desire for achieving excellence in customer satisfaction and support service delivery

• Must be a team player with high initiative and energy with the ability to work cross-functionally and drive process and projects

• Must be proficient in MS Office Suite

Education and Experience

• Bachelor’s Degree (Supply Chain, Business, Finance, Industrial Engineer is preferred) or 3-5 years relevant experience in a purchasing organization required

• Experience with Lean, Six Sigma or Business Management concepts preferred • Certification from APICS or equivalent preferred

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recordings and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Primary responsibility will involve 1) preparing and filing sales and use tax returns for over 130 registered state and local jurisdictions in the United States, 2) preparing and filing Canada’s GST / HST / QST monthly returns, and 3) compiling gross receipt and corresponding tax data for Australia and Japan to be sent to local accountants for reporting purposes.  Participate in the exempt certificate project, as necessary.

WHAT YOU WILL DO:

Responsible for preparation and filing of sales and use tax returns for US jurisdictions where Avid is registered.  Perform monthly reconciliations by comparing monthly SAP reports and Sovos reports. Ensure timely monthly return submissions and payment reconciliations.   Prepare and file Canada’s GST / HST / QST computations and filings.  Reconcile the GL accounts to Sovos and returns filed.  Compile Australia’s GST detail to create a workbook that is sent to an Australian tax accountant who files the monthly return.  A payment request is generated and once approved sent to AP to wire the funds to the Australian Tax Office. Pull together Japan’s current month’s detail to determines if the monthly return will be filed on actual transactions or on the prior year tax amount.  This report is sent to accountants in Japan to file.  A payment request is created and sent to AP to wire the monthly interim tax payment to the Japan Tax Agent so they can forward the funds to the Japan Government.  Support the Order Management team by providing tax guidance on orders being processed.  Work closely with Order Management as orders are created to determine if tax exempt certificates are required along with tax calculations. Assist in the clean-up and collection of customers’ tax-exempt certificates.  This project will entail reaching out to over 9,000 customers to obtain their updated tax-exempt certificates.  The certificates will then need to be uploaded into Sovos to migrate over to Avalara.   

WHO YOU ARE:

• Proficiency in SAP preferred.
• Proficiency in Sovos preferred.
• Proficiency in Excel.
• Experience with State and Local Tax (SALT) preparing and filing returns.

Note: The role can be done as a full time or part-time. The role is a temporary assignment for 6 months.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Remote #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.

Duties and Responsibilities

• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Manage and process all inquiries and orders from all receipt methods
• Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
• Manage the organization of Domestic and International shipments as per Inco terms
• Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
• Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
• Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
• Investigate and process Credits & Return Goods Authorizations and Debits
• Communicate proactively with internal and external customers regarding order status
• Route customer contact inquiries to appropriate resources
• Work cross-functionally to ensure that accurate information is maintained in SAP
• Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
• Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
• Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
• Investigate and resolve service issues reported by customers or as requested by Abbott
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Creating process documents in line with our Quality Management System
• Other duties as assigned

Key Position Competencies

• Functional Technical skills
• Self-Starter – ability to work on their own initiative
• Problem Solving skills
• Drive for Results
• Confident, can-do attitude.
• Dealing with ambiguity
• Dealing with complex tasks – where issues can have consequences across multiple departments.
• Proven record of multi-tasking
• Time Management
• Written Communications
• Customer Focus

Minimum Qualifications

• Previous customer service experience required (in the healthcare industry preferred but not essential)
• Must be proficient in MS Office including Excel, Word and Outlook
• Proficiency in an ERP System (preferably SAP)
• Experience handling tasks where attention to detail is critical to success
• Experience of shipping, domestic and export traffic terms, documentation and procedures.
• Thorough understanding of Customs regulations and Export controls
• Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
• Experience auditing documents and project requirements.
• Knowledge and comprehension of basic contract terms and conditions
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to react to situations with a strong sense of urgency
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years of working experience in the related field required
• Knowledge of SAP or ERP applications required
• Proficiency in the Korean Language

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

The role will primarily be responsible in providing administrative support to the HR operations and document management in compliance with the service level agreements, processes, policies, and procedures.

• Provide support to HR operations by accurately drafting, distributing, and collecting signed job change letters, promotions, and other relevant processes.

• Provide customer support by analyzing and providing solutions to typical issues based on policies, processes, and guidelines by utilizing relevant HR systems and designated case management systems.

• Ensure strict adherence and compliance to standard laws, protocols, and policies for electronic personnel file management and document storage

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.

• Support selected simple process improvement initiatives to streamline processes.

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

Inquiry Management

• First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
• Processes basic to complex HR and benefits transactions and supports the auditing of information
• Document calls and code as appropriate for reporting purposes
• End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
• Utilizing knowledge management tools, educating employees on HR technologies
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)

HR Administration

• Expert and skilled end user for Workday and other HR systems and tools
• Manage transaction workflows in the assigned region
• Respond to all employee verification requests and employment reference letters, etc.
• Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
• Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
• Role may expand to include responsibilities for administration of additional HR processes

QUALIFICATIONS

Critical Experience:

• 6 months to 1-year related experience
• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Experience working in a Shared Services environment (HR Shared Services preferred)
• Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
• Strong problem-solving, analytical, and critical thinking skills
• Excellent written and oral communication skills
• Ability to work in a collaborative team environment

Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Develops, implements, and maintains human resource information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resource department planning and activities. Maintains internal database files and tables and develops custom reports. Works with Human Resources personnel to evaluate HRIS software and hardware needs and may design new or modify existing HRIS to meet changing demands.

Impact
• Entry Level position.
• Decisions have a minimal impact on results, productivity and/or expenditures.

Communication
• Interacts with internal stakeholders within own department, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who typically have shared interests, to achieve short-term departmental and team objectives. Represents the organization within area of responsibility.

Innovation
• Recognizes and resolves basic, routine, or common problems requiring analytical skills.
• Problems and issues faced are neither difficult nor complex.

Knowledge
• Applies basic theories, skills and practices to accomplish work assignments.
• Typically requires a bachelor's degree without previous experience.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

RESPONSIBILITIES

• Process debit requests utilizing multiple data points for authorization.
• Supporting role to analyze, evaluate and approve point of sales claims.  Reconciles discrepancies with global distributors.
• Assist Channel Pricing Analyst with quarterly price reviews and execute administrative tasks associated with the published price schedule. 
• Provides management with inputs regarding claim estimates and projected quarterly scheduled revenue.
• Manages the quarterly stock rotation activities which includes advising distributor of return value, reconcile stock with business units, and issue documentation and instructions to distributors.
• Proactively identifies areas for improvement in current procedures or policies.
• Supports channel management, as needed, with executive summary reports regarding claims, point of sale, price schedule changes and special projects.

ESSENTIAL REQUIREMENTS:

• Bachelor’s degree in a related field plus a minimum of 5 years business experience within the semiconductor industry
• Strong attention to detail and ability to work under tight deadlines.
• Excellent written and oral communication skills in order to effectively communicate with  internal and external personnel.
• Proficient in MS-Office Suite of products; 
• Elevated analytical skills. Ability to assess multiple data points to derive financial conclusions.

Leads Verification Specialist
BGC Site, Taguig, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping

our customers happy and contributing to the success of our organization.

As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.

Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.

Your day could see you:

• Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update. 
• Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
• Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.
• Direct any other queries to the relevant department/person.
• Represent the company in a professional and courteous manner at all times.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).
• Knowledgeable about contact center operations and metrics preferably in Australian lines of business
• Must, at least, have finished high school.
• With strong interpersonal, customer service/sales/up-selling skills
• Intermediate to Advanced Microsoft office applications skills
• Helpful, patient and friendly attitude with a drive to take on new challenges and learn
• Possesses excellent attention detail
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE FOR YOU

• Achievement of pre-defined KPIs and SLAs.
• Excellent feedback from customers, internal and external.

Join the A-Team and experience the A-Life!

• Applies education, training and knowledge to perform typical assignments

• Builds on foundational knowledge of theories, concepts and professional principles

• May be part of a formal training program working towards professional certification

• Receives direction and guidance on well-structured assignments for the purpose of development

• Accountable for delivering clearly defined portions of a process or task for review by others

• Impact of work is typically the employee's team or project team

• Uses standard procedures, protocols or techniques to resolve clearly defined problems, and escalates more complex issues

• May provide feedback about existing procedures to make improvements

• Shows interest in accepting new responsibilities

• Interacts and exchanges information with colleagues

• Exchanges information and builds relationships within own team and other internal project teams on routine matters

This Tax Compliance Specialist contributes mainly to performing periodic, annual and ad hoc tax activities in accordance to tax compliance of various countries such as Australia and New Zealand; generally accepted accounting principles; finance policies, and internal controls.  The role performs analytical processes under the direct supervision of AU onshore stakeholders and collaborates with various departments in completing work assigned. 

Australia and New Zealand Tax 

• Prepares assigned quarterly tax effect accounting entries and statutory tax notes. 

• Process and prepare lodgment of corporate tax returns, payroll tax obligations, and partnership tax returns. 

• Managing GST position, including preparation and lodgment of the business activity statements (BAS) and arrangement of GST payments. 

• Prepare fringe benefits tax (FBT) return, including analysis of tax sensitive accounts and determination of appropriate tax treatment. 

• Support the Manager in administering intercompany agreements and withholding tax positions. 

• Maintain tax fixed asset register. 

Others 

• Assists during tax audits through obtaining invoices and supporting information from the system 

• Completes research to support tax issues and new projects; escalates findings to Tax Manager 

• Provide regular task update with local and onshore manager/s through weekly meetings 

• Escalates and analyzes identified process issues and concerns to the Manila Tax Manager for timely resolution. 

• Maintain current processes and incorporate documentation updates as required; works with onshore manager in establishing tax compliance processes 

• Collaborates with onshore manager in establishing the tax compliance process; supports selected simple process improvement initiatives to streamline processes. 

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.