Position: Customer Solutions Consultant

Reporting to: Manager, Customer Solutions

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Shifting Schedule

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Customer Solutions Consultant is expected to provide application consulting and customer support to Aptean customers. This individual will participate as a member of the Customer Support and Implementation Team to deploy new projects, and/or provide on-going support to their existing installation. He/She will consult with customers in the configuration and usage of application modules, research and resolves problems and issues. Overall, this individual is expected to manage customer expectations and foster positive business relationships with all customers.

Knowledge: A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments.

Role and Responsibilities

• Consulting Services
  • Provide consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
  • Effectively work on multiple projects simultaneously.
  • Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.
  • Submit time and expenses punctually each week.
  • Maintain a professional appearance when onsite with customers.
• Incident Resolution
  • Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.
  • Take ownership of and follow-through with all priority customer incidents.
  • Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention.
  • Clearly and concisely document all customer interaction and all steps taken to resolve incidents.
  • Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
  • Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.
  • Determine when issues need to be escalated.
  • Set severity levels with customers.
  • May be assigned escalated tickets.
• Knowledge Management
  • Expand expertise within the product.
  • Attend training sessions offered and use self-study tools; assist with peer training as needed.
  • Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
  • Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.
• Communication
  • Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
  • Ensure a professional communication manner when in-person or on the phone at all times.
• Additional Duties
  • Participates in system and release testing and QA as needed.
  • Recommend improvements in Customer Solutions policies and procedures.
  • Additional duties as assigned by management.

A Successful Candidate

• Proven track record in providing stellar customer service and technical support
• Outstanding communication skills in the English language – both verbal and written
• Experience working for an ERP company or exposure to using ERP solution is an advantage
• Understands the industry and business environment served by the application
• Basic understanding of relational database concepts and architecture
• Excellent time management and organizational skills
• Strong analytical problem solving and decision-making skills
• Ability to work efficiently and independently and do whatever it takes to get the job done
• Ability to handle difficult or sensitive situations with diplomacy and tact
• Previous working experience using CRM (Salesforce) and/or other ticketing solution

Join the A-Team and experience the A-Life!

• 5+ years' experience as project/program manager/Subject Matter Expert, delivering complex system-integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross-functional, global project teams.
• Motivated self-starter with the ability to work independently while coordinating activities with cross-divisional teams to achieve desired results, effectively prioritize and multi-task under tight deadlines.
• Ability to successfully engage in multiple initiatives and complex situations simultaneously
• Visa subject matter and/or payments expertise
• Strong organizational skills, as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Excellent analytical, communication, written, presentation, interpersonal, and time management with the ability to interact professionally with a diverse groups of executives, managers, and subject matter experts
• Understanding of Genesys IWS, Chat, Telephony, IVR and associated routing, queue functionality and reporting
• Understanding and a willingness to learn Artificial Intelligence related to Bot and reporting functionality
• Experience with Knowledge Management systems and methodologies and KM governance

Schedule: Monday – Friday (9:00 AM to 6:00 PM AEST)

What are we looking for?

Skills Required:

• Previous experience as a personal assistant or in an administrative role
• Must have 3 years + experience as a personal assistant or equivalent.
• Proficient in MS Office applications
• Strong problem-solving skills
• Ability to maintain confidentiality and handle sensitive information.

What will you do?

• Managing the schedule and meetings of directors
• Arranging travel arrangements
• Using CRM for tasks like note-taking and task management
• Providing administrative and clerical support, including assisting with some finance administration tasks in Xero
• Monitoring and responding to emails and inquiries.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (3 days/week, Office-based; 2 days/week Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, a Melbourne-based staffing and recruiting firm, is passionate about Primary healthcare across Australia. With their vast expertise, they provide exceptional recruitment and consulting services to General Practitioners (GPs). They specialize in making the job search process seamless and efficient. Additionally, their consulting work spans multiple areas of Primary care, such as conducting feasibility assessments for medical centers, evaluating programs, reviewing funding strategies, and providing valuable assistance in managing and staffing urgent care clinics.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

A unique opportunity to be a part of the growing Winning Work team, effectively supporting the development of strategic proposals in line with Aurecon’s strategic objectives.

This role will primarily work as a visual designer for key priority bids, producing effective and engaging visual designs for proposals and presentations. This demanding yet rewarding role involves liaising across all levels of the organization, working with regional technical leaders to support the development of compelling and professional-looking proposals. Specific responsibilities include:

• Collaborate with bid teams, including external partners, across various portfolios and markets, to support the development of the overall design strategy for proposal responses, presentations, and other sales-related collaterals
• Analyze design briefs, generate ideas and concepts based on proposal scope and requirements, including but not limited to infographics, diagrams, covers, dividers headers, and footers
• Actively participate in brainstorming sessions to come up with tailored design ideas and styles
• Execute the bid team’s visual strategy and content into aesthetically standout visual elements, from the conceptualization stage, preparation of drafts, presentation of ideas to stakeholders until proposal submission
• Continuously develop visual design collaterals to support bid teams and develop a knowledge base of reusable design elements
• Maintain a full understanding of expected deadlines and visual preferences
• Maintain graphic design guidelines and brand identity

Key Requirements:

The suitable candidate must have the ability to demonstrate the following experience, knowledge, and skills.

• Degree or diploma qualification in graphic design
• Minimum of 3 years experience in a graphic design role
• Able to supply work samples, particularly in related industry
• Able to ideate concepts and carry them through to design, layout, infographics, and illustrations
• Attention to detail and quality control.
• Ability to think innovatively, creatively and follow set brand and style guidelines
• Ability to manage time effectively, prioritize multiple projects, and meet tight deadlines
• Ability to work remotely with little or no supervision, work independently and collaboratively across other projects as appropriate
• Ability to work calmly in a high-volume, deadline-oriented environment
• Strong verbal and written English communication skills and sound interpersonal skills

Software Requirements:

Proficient in the Adobe Creative Suite of products, working on a PC environment, with current advanced levels in:

• InDesign
• Photoshop
• Illustrator
• Acrobat DC
• MS PowerPoint
• MS Word

Highly Regarded

• Previous experience in bid/proposal design
• Previous experience in the Engineering related industry
• Video editing
• Animation
• Interactive / UX design
• HTML coding / web design
• Hand or digital illustration skills
• 3D model and rendering
• Generative AI image creation

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

Aurecon is a design, engineering and advisory company. Our purpose is bringing ideas to life, to imagine and co-create with our clients a better future for people and the planet.

Our culture of Believe it. Say it. Do it. reflects our deep commitment to our clients and each other to build trust and create a better future together.

We are a team who place eminence, digital and innovation at the core of all we do.

Our strength lies in how we bring together our design, engineering and advisory capabilities to provide our clients with integrated solutions across the entire asset lifecycle. From shape and plan – design and deliver – operate and optimise – to close and transform.

Aurecon’s 6,500 designers, engineers, scientists and advisors located in 11 locations across the globe work with our clients and partners across markets and asset types, to tackle some of the world’s most complex challenges.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

About the Job

At Aurecon we see the future through a very different lens. Do you?
Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.
Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences fuel our creativity.

We embrace flexible working and are always open to discussing your individual needs so that you get to create your own experience with us.

What will you do?

Reporting to our Work Winning Portfolio Lead, you will provide advice and coaching to bid teams across the entire bid process from the engagement and pursuit stages through to bidding and debrief.

As a key member of our Winning Work team, you will be responsible for hands-on involvement in major opportunities, alongside our technical teams and client leaders on key bids.

We will rely on your hands-on bid and proposal management approach to effectively support the development of strategic proposals. The role requires an innovative and responsive self-starter who is comfortable with reaching into the wider organisation, researching content requirements, and finding opportunities for innovative and creative ways of sharing our story to clients. In return, you will work alongside a proven team of bid professionals, with access to creative support.
 

Key responsibilities include:

• Supporting Portfolio Leaders and Senior Bid Specialists in providing Winning Work services within allocated portfolios
• Championing the Aurecon Methodology from proposal planning until submission. This includes creating response templates, formatting, collating and proofreading proposals and related collaterals.
• Researching, gathering, updating, editing and consolidating non-technical information such as corporate information, CVs, project sheets, capability statements, boilerplates and other standard proposal related collaterals
• Ensuring documents are well-structured, organised and well written (grammar and spelling)
• Ensuring that the layout, packaging and formatting comply with Aurecon brand guidelines
• Developing basic graphics or liaising with the visual design team to ensure that proposals are compelling and well-presented
• Performing data and information assessments to identify trends in successful proposals/tenders/bids and projects
• Supporting the bid team in pursuit activities, as necessary
• Ensuring sound relationships with all stakeholders
• Actively participating and/or leading continual improvement initiatives related to Winning Work
• Providing ad hoc services including trends and competitor research, etc.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

Minimum requirements:

• At least 1 year of relevant experience within a proposal or related environment; engineering and proposals management/coordination background/experience is a plus
• Actual experience in document preparation, management and control
• Demonstrates strong writing and editing skills; tertiary qualification in communication, journalism, marketing, business management, marketing, or related field preferable
• Advanced skills in using the MS Office suite especially in Word, Powerpoint and Excel; knowledge in InDesign/Photoshop is a plus
• Can work on tight deadlines and manage multiple tasks under pressure
• Can prioritise and self-manage workload
• Can communicate clearly and effectively across all levels of an organisation
• Demonstrates keen attention to detail
• Able to present information in a logical and compelling manner
• Has led improvement initiatives with proven outcomes
• Good research and analysis skills
• An eye for design is a plus
• Able to work on a hybrid set up

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

Aurecon is a design, engineering and advisory company. Our purpose is bringing ideas to life, to imagine and co-create with our clients a better future for people and the planet.

Our culture of Believe it. Say it. Do it. reflects our deep commitment to our clients and each other to build trust and create a better future together.

We are a team who place eminence, digital and innovation at the core of all we do.

Our strength lies in how we bring together our design, engineering and advisory capabilities to provide our clients with integrated solutions across the entire asset lifecycle. From shape and plan – design and deliver – operate and optimise – to close and transform.

Aurecon’s 6,500 designers, engineers, scientists and advisors located in 11 locations across the globe work with our clients and partners across markets and asset types, to tackle some of the world’s most complex challenges.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position you will join the Winning Work Team where you will play an important part as you will manage, develop and consolidate strategic proposals to grow our revenue pipeline. This includes generating and editing non-technical content and contributing to the commercial offers of the business.

We know the work we do is vital in assisting our world’s economic development and, it’s the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

• Supporting Portfolio Leaders in providing Winning Work services within allocated portfolios

• Championing the Aurecon Methodology from proposal planning until submission. This includes creating bid plan, responsibility matrix, response templates, formatting, collating and proofreading proposals and related collaterals

• Leading or actively participating in workshops to identify differentiators, key issues, innovative ideas together with the technical Subject Matter Experts / engineers

• Ensuring proposals reflect win themes and value proposition

• Ensuring documents are well-structured, organised and well written

• Managing the interface and discussion between internal and external stakeholders

• Maintaining and improving processes for Opportunity Management that includes providing analytics, Providing non-technical writing, editing and proofreading

• Participate in business improvement initiatives related to Winning Work.

• Providing ad hoc bid related services 

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

• Degree level qualification in corporate communications/marketing or business-related fields

• Minimum 8 years of experience within the proposal or bid management field, tendering, client strategy or professional services or firms

• Strong technical, professional English writing skills

• Ability to communicate clearly with colleagues, seniors and supporting staff

• Positive go-getter attitude and ambition to win and grow, ability to work independently and collaboratively towards tight deadlines and under time pressure

• APMP foundation level accreditation an advantage

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

Aurecon is a design, engineering and advisory company. Our purpose is bringing ideas to life, to imagine and co-create with our clients a better future for people and the planet.

Our culture of Believe it. Say it. Do it. reflects our deep commitment to our clients and each other to build trust and create a better future together.

We are a team who place eminence, digital and innovation at the core of all we do.

Our strength lies in how we bring together our design, engineering and advisory capabilities to provide our clients with integrated solutions across the entire asset lifecycle. From shape and plan – design and deliver – operate and optimise – to close and transform.

Aurecon’s 6,500 designers, engineers, scientists and advisors located in 11 locations across the globe work with our clients and partners across markets and asset types, to tackle some of the world’s most complex challenges.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Consultant, Technical Solutions - Acceptance does at Visa:

The Consultant, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This is a customer facing role and this person will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to

• Provide technical consultation and problem resolution to clients
• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution
• Build and enhance positive working relationships with key clients and internal stakeholders
• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate
• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident
• As part of a global team, keep peers and relevant stakeholders informed and provide updates
• Manage all acceptance solution operational activities
• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders
• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues
• Educate and train clients on best practices for all supported services
• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally
• Proactively notify clients regarding any widespread or business critical problems with the application,
• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements
• Follow the Sun support, as appropriate

Why this is important to Visa

The Consultant, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

• Working with the in-country team to expand the business in the market
• Working with regional and global client services counterparts deliver a seamless client experience Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role you will work with cross-functional team members to help respond to Requests for Proposals (RFPs), and Requests for Information (RFIs) and manage the proposal development process to ensure on-time delivery of compelling, compliant, and well-written proposals.  This requires an in-depth understanding of the company's products and services and as such you will work closely with the product and sales teams.  You will be the company's product subject matter expert.

The position involves researching, writing, and producing a high volume of client-facing documentation on behalf of our company in support of an array of our products. This role will successfully communicate and collaborate with a variety of internal stakeholders including, Project Management, Sales, & Engineering leads and other subject matter experts, as needed - and thus, is a highly visible role. 

The Solutions Consultant should exhibit strong written and presentation skills, excellent attention to detail, and the ability to generate creative ideas while working both independently and collaboratively. The successful candidate is expected to be a self-starter, multitasker who works well under pressure, and follows through on tasks. We are looking for a strong team member who leads by example and keeps the team informed of changes.

Key Responsibilities

• Assist the sales team in qualifying opportunities, documenting the solution and delivering an outcome to customers.
• Facilitate on-site and remote product demonstrations and deliver proof of concepts.
• Prepare responses to RFIs and RFPs - own proposal kickoffs and debrief meetings, as well as prepare detailed proposal plans, schedules, outlines, and compliance matrices for all phases of proposal development.
• Work closely with Product, Operations, Compliance and other teams as needed to formulate responses aimed at winning new business and ensuring a consistent message is articulated throughout RFIs and RFPs.
• Assist in building relationships with partner organizations within the AP region.
• Solicit management reviews and approvals during proposal development
• Lead and/or support the development and submission of winning bid responses by working with internal experts as required
• Maintain, augment and improve library of reusable components, templates, and processes to reduce response time and improve quality on future bids
• Provide technical advice and support to customers on site as needed.
• Work with the product, support and sales teams to ensure customer satisfaction and retention.
• Own and manage end-to-end product launch with the clients
• Utilise solution selling tactics, ask strong discovery questions, uncover pains & problems from customers using a range of sales methodologies
• Work closely with Product managers and provide voice of the customers and continuously improve Zai’s product suite.
• Generate strong relationships through events outside of your core hours such as Expo’s, MeetUps, Industry Panels, Industry influencers and key lead channels

Key Stakeholders

• Finance
• Product
• Commercial Teams
• Customer Experience

Subject matter knowledge and experience

• Strong technical background/knowledge with a focus on API and integration/payment gateway technologies, able to build great relationships with highly technical customers
• Bachelor’s degree, or equivalent in relevant experience
• Extensive experience in payments, technology, SaaS and writing winning response documents
• Proven ability to work across organizations with effective communication, leadership, and project management skills
• Proven attention to detail
• Excellent writing, grammar, and spelling ability
• Excellent presentation and written/oral communication skills
• Ability to work in a deadline-conscious, results-driven environment
• Experience working independently within a fast-paced, high-growth & agile environment, self-driven and outcome oriented (Internet/Software companies)
• Excellent presentation, diplomacy & negotiation skills with outstanding verbal & written communications, developing proposals & decks for customer/prospects presentations
• Tech Stack: CRM (Salesforce, HubSpot) G-Suite, Slack, Atlassian Suite (Confluence & Jira)

Skills and Competencies

• Strategic thinking in order to take vision through to reality
• Negotiation and Conflict Management skills
• Team-building and Interpersonal skills
• Understanding of business acumen
• Excellent communication skills

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify solutions for new and existing Visa digital initiatives. This role serves as a technical/functional consultant for Content Services and Implementations Support which requires strong communication, organizational, analytical and execution skills. This role works independently with guidance only in the most complex situations.

Responsibilities

• Lead and execute high quality implementation support to Visa clients and processors to ensure client expectations are exceeded.
• Provide project support for Content Services (email collaterals, image assets, etc.) and digital product implementations.
• Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations.
• Drive the project completion to success from requirements gathering, build, testing and deployment to Production.
• Manage routine and non-routine complex processing and change requests, as well as support client initiatives.
• Prepare and maintain project tracking, status reports and issues logs.
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders.
• Communicate complex, technical concepts in a focused and well-organized manner.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet delivery commitments.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality and efficiency.
• Establish great collaboration with business partners by being able to speak confidently and professionally.
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Acceptance Solutions Service Enablement the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Service Enablement team is the liaison between Client Services and internal teams. This role is recognized as a thought leader and authority on client enablement functions and needs. This role prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

What You’ll Do, Day To Day.

• Hold teams accountable to improve the client experience through data driven projects that tie to OKRs and goals

• Maintenance and creation of all artifacts such as end to end journey maps

• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders

• Continuous improvement to existing services and processes

• Maintain a continuous path of global CS communication to provide timely feedback to Product 

• Identify/prioritize key product needs, dependencies with regions, define success measures and track status with internal teams

• Engage with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens 

• Support Client Services as an escalation contact for improving the client experience

• Responsible for workflow assignments and maintain commitments toward taking initiative to resolve problems and meet deadlines

• Provide governance to meet target milestones

• Streamline internal processes to enhance effectiveness

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Schedule: US Time Zone

Location: Fully Remote (Manila, PH)

Salary: 1100 - 1300 USD/month

Are you a driven, detail-oriented individual who consistently strives for excellence in your work? A company specializing in church merchandise is in search of an exceptional Virtual Assistant to become a valuable part of their team, dedicated to delivering outstanding service to their customers and expanding their product reach.

As a Virtual Assistant, your primary responsibilities will include:

● Responding promptly and professionally to customer inquiries via email, chat, and phone.

● Assisting customers with order tracking, product inquiries, and general support.

● Fulfilling orders and ensuring accurate and timely processing.

● Resolving customer issues efficiently to maintain a high level of customer satisfaction.

● Preparing and optimizing product images for the online store to meet quality and sizing standards.

● Creating visually appealing graphics and banners for promotions and marketing campaigns.

● Maintaining a well-organized image database.

● Demonstrated experience in providing exceptional customer support and data entry tasks.

● Proficiency in relevant software and tools for customer support, image processing, and data entry.

● Exceptional communication skills, both written and verbal, with a high level of attention to detail.

● Ability to follow instructions accurately and complete repetitive tasks efficiently.

● Strong organizational skills and the ability to multitask effectively.

● Familiarity with e-commerce platforms and online tools for digital operations.

● Ability to work in the US time zone and maintain a productive home office setup.

If you're ready to bring your detail-oriented approach to our team and excel in a dynamic

virtual assistant role, we encourage you to apply. We look forward to reviewing your

application and potentially welcoming you as a key member of our team!

• Drive Lean Six Sigma Tools and Principles adoption
• Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
• Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
• Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
• Conduct Process Assessment to identify process automation opportunities
• Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues
• Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner’s needs
• Manages and maintains all reports, files and documentation associated with training delivery
• Provides regular coaching, feedback, and mentoring opportunities to trainees
   

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets
• Manage multiple types of complex configuration requests in support of client and Visa initiatives. This involves the coordination and prioritization of resources from various teams, and new processes to be developed based on committed and tight deliverable dates

Client Engagement & Support

• Provide initial consultation and guidance on clients’ requests and needs
• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact
• Participates in on-call rotation for event management serving as escalation and resolution contact point for both internal and external clients
• Attends project kick off meetings with client and Visa project team
• Provide responsive, accurate, and timely communications to internal and external stakeholders

Systems Management

• Review, research, and analyse each client configuration request in detail to ensure completeness and accuracy
• Ensure execution of all deliverables including ownership of implementation requests
• Prepare accurate estimation and processing of billable tasks
• Provide problem resolution support for production and testing configuration changes
• Provide 24 x 7 support for escalated inquires related to client configuration changes
• Evaluate incidents and document/share lessons learned with teams

Team Support

• Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills
• Assess operational opportunities to increase service quality or efficiency within department
• Proactively identify, recommend and execute on agreed opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction
• Acts as a subject matter expertise (SME) within CCM and within company as it relates to client configuration set ups
• Ability to demonstrate subject matter expertise and knowledge specific to clients’ system and processing set up from a technical and/or operational perspective
• Act as on-call point of contact for activities that require CCM’s assistance outside of business hours. This may be in support of an external client or internal issue. For example, be available after business hours in the event a system or edit job fails and requires changes to avoid client impact on the committed date
• Facilitate and lead internal meetings, as applicable

General

• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing)
• Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable
• Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications. The Consultant provides the second review/approval for complex and large project initiatives (i.e. major client brand conversion)
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments
• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations)
• Develop and contribute to department processes and procedures

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position : HR Staffing Specialist

Work Hours (Client) : EST; total of 40 hours/week (shifting schedule with some days required to work longer shifts, but fewer days in a week, see this table as an example)

: Normal business hours during first few weeks for training

Holidays : TBD

Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

The company is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The company provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

The role is responsible for successfully coordinating all activities related to Client/Staffing Assistant schedules and staffing open shifts.  They are also responsible for spending part of their time conducting Staffing assistant interviews and assisting HR Coordinator with Staffing Assistant activities.

During the on-call periods in the evening, the role would be responsible for answering incoming phone calls, handling issues with our employees who are on shifts, as well as doing file-audits. During normal business hours, the role would be answering phones (along with our team), staffing shifts, performing HR interviews, etc.

Duties and responsibilities:

• Answer incoming calls in a professional, friendly, and knowledgeable manner
• Create and maintain client and Staffing assistant schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Staffing assistant activity utilizing the software system.
• Follow up with all client and Staffing Assistant issues to ensure their problems are resolved. 
• Enter and maintain accurate client and Staffing assistant records in the software system.
• Follow up and communicate Staffing assistant and client issues to ensure problems are resolved.  
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care. 
• Staffing on-call after-hours On-Call Coordinator – holidays split up and a regular rotation of every other Thursday.
• Assist the Service Manager in monitoring all Staffing assistants overtime.
• Work to have recurring schedules for all clients to limit the number of Staffing Assistants going and to give consistency to clients and Staffing Assistants with their hours.
• Document all staffing, overtime, clock-in/out issues, scheduling changes, etc. in ClearCare.
• Have monthly One to One meetings with Service Manager

Minimum Requirements:

• Must have at least 3-5 years of experience in a similar field/ role.
• Experience handling employee schedule and concerns is nice to have
• A high level of English language customer service (phone and email) is very important.
• Proficiency in Microsoft Teams & Outlook is required
• Any experience with the software Wellsky (formally ClearCare) would be great, but not required
• Familiarity with Ring Central (phone system) is a plus but not mandatory.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• MS Office Application experience

Schedule: TBD

Location: Fully Remote (Manila, PH)

Salary: 1300 - 1600 USD/month

A dynamic and innovative firm that specializes in fostering a harmonious partnership between creative and financial elements throughout a business's lifecycle is seeking for an elite Virtual Assistant to join their team. As a key player in our organization, the successful candidate will be responsible for handling administrative tasks, bookkeeping, and creating financial models to support our clients in achieving their business goals.

Key Responsibilities:

● Perform day-to-day bookkeeping tasks, including invoicing, expense tracking, and reconciliations.

● Maintain accurate and up-to-date financial records.

● Manage and organize schedules, appointments, and travel arrangements.

● Handle correspondence, emails, and other communication on behalf of the team.

● Collaborate with the finance team to ensure compliance with accounting principles and company policies.

● Develop and maintain financial models to aid in decision-making processes.

● Analyze financial data to provide insights and recommendations for business improvement.

● Work closely with clients to understand their financial needs and provide tailored solutions.

● Collaborate with creative and financial teams to ensure alignment and integration of ideas.

● Communicate effectively with clients to gather necessary information and deliver exceptional service.

● Act as a liaison between different departments, fostering a collaborative and cohesive work environment.

● Bachelor's degree in Business Administration, Finance, or a related field.

● Proven experience as a Virtual Assistant, with a focus on bookkeeping.

● Familiarity with financial modeling and analysis.

● Proficiency in bookkeeping software and financial tools.

● Strong organizational and time-management skills.

● Excellent communication and interpersonal abilities.

● Ability to work independently and collaboratively in a remote setting.

● Understanding of the creative and financial aspects of business operations.

If you are a self-motivated individual with a passion for both administrative tasks and financial analysis, and you thrive in a collaborative and dynamic environment, we invite you to apply for this exciting Virtual Assistant role.

Schedule: 7PM to 2AM Manila/ 3AM - 10AM PST

Location: Fully Remote (Manila, PH)

Salary: 1200 - 1500 USD/month

A dynamic architecture and landscape office based in San Diego, California, is actively seeking an Executive Virtual Assistant to join its team. The successful candidate will play a crucial role in providing invaluable support to the founder and ensuring the seamless functioning of office operations. 

As a Executive Virtual Assistant your responsibilities will include but are not limited to:

Calendar Booking:

• Efficiently manage and organize the executive’s schedule, ensuring appointments and meetings are scheduled optimally.
• Streamline communication by reviewing and forwarding emails to the appropriate individuals.

Contract Administration:

• Oversee active contracts with clients, providing essential support to the financial department for timely billing.
• Collaborate with Project Managers to address changes in contract scope, drafting necessary amendments for review by the executive.

City Portal Management:

• Access city portals to check permit statuses and facilitate the permit application process.
• Update and maintain spreadsheets related to city permits, ensuring accuracy and completeness.

Back of House Support and Data Management:

• Handle all scope and date change information, updating relevant spreadsheets promptly.
• Provide assistance to Project Managers in various administrative tasks, ensuring smooth project execution.

Excel and Smartsheet Expertise:

• Utilize Excel and Smartsheet for data management, reporting, and analysis.
• Proficiency in Excel is a must, with the ability to navigate and create complex spreadsheets.
• Update and maintain spreadsheets related to client and project data, ensuring accuracy and completeness.

• Proven experience as an Executive Assistant or similar role.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Familiarity with contract administration and financial processes.
• Proficient in Microsoft Excel and Smartsheet.
• Ability to adapt and thrive in a fast-paced environment.

Are you a detail-oriented and proactive professional seeking a collaborative work environment? Don't miss out on this exciting opportunity! Apply now! 

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

What you’ll do

Primary contact for a specified list of clients, who have transitioned to our Customer Care Team for support using a combination of D365 Finance, Supply chain, Project Management & Accounting (PMA) and Project Operations.

• Manage all incoming requests and issues, prioritize and triage accordingly, then resolve or collaborate with other resources to resolve the requests and issues.
• Maintain open issue status and communication on open issues with the client and become their overall advocate for services 
• Promote the values of our company.

Qualifications

What you’ll bring

Your technical experience should include:

• Experience as a D365 F&O or AX Consultant in implementation or support.
• Up to date D365 MSFT certifications 
• Knowledge / experience with Project Accounting / Services Industry.
• Accounting background a plus.
• Strong knowledge of business processes.
• Bachelor’s or advanced degree in business-related field (preferred).
• Ability to work independently and collaboratively.
• Willingness to learn and be challenged.

Your customer focus and communication skills will be a strength, along with an ability to develop and maintain productive internal and external relationships, partnerships and networks.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

• The ideal candidates are responsible for selling the company's products immigration/migration/ study visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

1. Identify Emerging to Top Artist at the earliest stage

• Audit and Identify Emerging to Top Artists trends
• Monitor Believe and public tool analytics for talent detection
• Build partnerships with a network of talent detection third parties

2. Qualify Artists Services expectations, career projects and releases plans

• Carry out meetings with prospective clients to pitch our services and follow up through to offer negotiations
• Present deals to your local internal team and coordinate with Head of Artist Services to validate deal offers
• Able to close the key deals until final contract signing with the support from central legal team.
• Coordinate the artist handover to the marketing & project managers team

3. Identify market trends and market dynamics and report to the management

• Build strong relationships with artists, management and the local industry
• Analyse the impact of spend and structure of artist offers

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

Our Team

The Datacom SAP team is known for its domain expertise and technical capabilities. Specifically, this team creates innovation solutions, builds extensions and innovative services for our customers in New Zealand. This team is passionate about finding the right solution for its customers and ensuring that the outcome fits with the vision for Datacom as the country's leading SAP Solutions team. As member of the SAP AppHaus network of partners we apply a human-centred approach to innovation to transform business data into customer value with the help of SAP Business Technology.

The Role

As an SAP Functional Consultant, you'll be the conduit between the client's business users, stakeholders and technical support team. This is a challenging and rewarding role to grow your existing knowledge, expertise and experience in a culturally rich environment. You'll be comfortable in front of clients at all levels as you'll be assessing requirement and applying your technical expertise and knowledge to craft solutions.

In this role you will collaborate with other technical or product teams while they are delivering multiple projects with high profile clients.

This is a highly customer facing role, and you must be able to demonstrate a thorough understanding of the functionality of SAP and be familiar with the technical side. Your solid product knowledge and expertise will enable you deliver and implement smart technology and software solutions. You will also have the experience of solution design and running workshops.

Requirements:

• Minimum 5 years functional consulting experience, preferably in an S/4HANA environment
• Valid Certification in at least one SAP application area
• Expert knowledge of the SAP Activate methodology
• Project planning and specification skills, together with problem solving and analysis. The latter is usually based on specific industry knowledge.
• Good understanding of the current IT systems environment and development paths.
• Developed interpersonal skills supporting communication at different organizational levels
• Strong understanding of all aspects of the systems/software development lifecycle.
• Outstanding ability to analyze, isolate and interpret business needs and develop appropriate technical solutions.
• Outstanding functional and technical specification writing/documentation skills.
• Strong customer service focus.
• Exceptional communication skills, both written and oral
• Experience in delivering projects via Agile frameworks such as Kanban, Scrum, CICD, etc.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Job Overview  

• The Sales Consultants are responsible for selling the company's products (various immigration/migration/ work visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)

• Serve as the customer advocate and liaison for product management and development.

• Prepare periodic forecasts and progress updates toward sales goals

• Assess client's profile on what services they are best qualified to sign up

• Schedule meetings and presentations with prospected clients

• Communicate with clients through phone call, email, or chat to offer or explain the services the company offers

• Build rapport with clients and manage negotiations

• Assist clients in securing personal documents needed

• Ensure to hit monthly sales target

• Build and promote strong and long-lasting professional relationships with the clients

• Perform other duties as assigned

Location: Fully Remote

Salary: TBD

Schedule: TBD - Strictly US time zone

*Note: Please indicate in the headline the role that you're applying for.

At Outwork Staffing, we believe in connecting businesses with top-tier talent to enhance productivity and fuel growth. We specialize in identifying exceptional professionals across various domains. Our commitment is to build long-term partnerships by placing the right candidates in roles that align with their skills and ambitions.

We are actively pooling candidates for the following positions:

1. Virtual Assistants
2. Bookkeeper
3. Customer Service Representatives
4. Executive Virtual Assistants
5. Graphic Designer
6. Virtual Administrative Support
7. Marketing Assistants
8. Sales Support/ Sales Development Representatives

• Proven Relevant Experience (at least 2 years of working remotely, supporting international clients)
• Must be willing to work in US time zone
• Home Office Setup (must have own desktop and/or laptop, noise cancelling headset, high quality microphone and web camera)
• Proficient in relevant software, tools, and technologies related to the chosen role (e.g., graphic design software, bookkeeping tools, virtual assistant platforms).
• Strong Communication Skills
• Effective Problem Solver
• Technical Proficiency
• Excellent Time Management
• Adaptable and Flexible
• Team Collaboration
• Self-Motivated and Accountable

Submit your profile now! Include a cover letter, updated resume, and, if applicable, a link to your portfolio. We'll reach out when the perfect opportunity matching your skills and qualifications arises. Your next career move awaits – join our candidate pool today!