Company Description

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. 

Founded in 2008 in Thailand, we have a team of 80+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

Job Description

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Required Skills & Experience

• Previous experience working closely with multiple projects and clients where close communication and relationship building was fundamental to the role
• Ability to multitask on different projects whilst keeping everything organised 
• Solid communication skills with clients, being able to adapt to their level of knowledge so that you can explain enough about the campaign for them to comfortably understand the campaign, why it’s being run, and what type of results they can expect
• A well-rounded understanding of marketing concepts, including blogging campaigns, intermediate knowledge of Google Ads or other PPC campaigns, keyword research, and SEO fundamentals and best practices
• Beginner to intermediate understanding of website analysis, using Google Search Console and Google Analytics, and website audit tools such as ahrefs
• Being able to perform additional marketing research to help our specialist understand the client’s industry and goals

Your Traits

• Be a team player - Being the middle person before the client and the team requires the ability to work well in a team environment. Especially in a cross-cultural team. Your ability to earn respect and, at the same time, have a good relationship with your team members is a critical success factor in getting things done
• Be detail-oriented - A keen eye for detail and quality is essential. You'll have the final responsibility for quality control. It takes patience and persistence to get things right
• Be independent - Decision-making and problem-solving are a huge part of your daily tasks. You need to be independent and confident in making decisive decisions. The ability to lead, follow and self-manage is highly valued
• Always growing - A passion for learning new skills and ideas is extremely important. The online marketing space is always changing and you will be keeping on top of new trends and ideas to help keep our services above our client’s expectations
• Knowledge sharing - The whole is greater than the sum of its parts, so knowledge sharing is vital to help the team and company grow. You’ll be keen to share knowledge and also eager to listen to other team members' ideas and brainstorm new ones.

• Performance review salary increment twice a year

• Rice Subsidy
• HMO 
• Vacation and Sick Leave

• Wellness Allowance

Learn more about us:

• Pronto company website: https://www.www.prontomarketing.com  
• Culture and working at Pronto: https://www.prontomarketing.com/careers/

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we expect of you, day to day.

The role of the Compliance Operations Manager is to support the Visa Payments Compliance Teams and ensure the smooth running of day-to-day activities, escalations within the team and provide guidance on complex queries related issues and escalations.

Management responsibilities:

Providing leadership and direction to the compliance team and support the individual Team Managers, through regular engagement around Group Compliance and individual objectives and deliverables.

Work together with other managers to ensure a uniform approach towards all employees.

Allocating work and setting delivery expectations using objective setting within the professional development appraisal process.

Ensuring delivery through others through constructive criticism, guidance and support.

Helping to define the Compliance Mission and Vision and promoting it across the group.

Identifying training skill set requirements and coaching direct reports re learning opportunities.

Prioritise workload and set the correct delivery expectations with oversight and guidance.

Oversight to ensure SLAs and deadlines at met.

Functional Responsibilities:

Understand the automated sanction screening tool, the live and retrospective monitoring tools and our Client and Partner communication tools.

Deal with escalations from senior analysts and follow our reporting procedures accordingly

Escalate operational issues to compliance leadership, incident management team, and regulatory incident team in accordance with the policy.

Ready to contribute to team activities when required to ensure SLAs and deadlines are achieved.

Understand regulatory requirements and implement the appropriate controls to mitigate internal external concerns.

Keep up to date with AML and sanction regimes and react to global events

Produce and develop management information in alignment with regulatory and internal policy risk expectations

Identify trends, and use data to suggest improvements to effectively resolve service issues

Provide demonstrations of the VPL business, our product and internal control framework to internal and external stakeholders

Identify and internally escalate actual or suspected financial crime incidents

Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

Identifying, managing and escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

Ensuring the compliance risk control framework remains aligned with external legislation.

Conducting and or overseeing compliance reviews and audits.

Promoting and providing advice on best compliance practice within critical business areas.

 Exemplify the company values and champion them in every aspect of the role, across all functions and among all Visa colleagues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position: PPC Manager

Working Hours: Monday - Friday, 7am-3pm or 8am-4pm (UK time)

Salary Range: 900 - 1500 USD/ month (Depending on the interview result and the client's approval)

We are seeking a talented and experienced Email Marketer to join our team. As an Email Marketer, you will be responsible for developing and executing effective email marketing campaigns to engage our target audience, drive conversions, and optimize customer retention.

Responsibilities:

• Create compelling email campaigns from concept to execution, including planning, copywriting, designing, and scheduling.
• Segment and target email lists based on various criteria, ensuring highly personalized and relevant content for different customer segments.
• Conduct A/B testing and analyze campaign performance, including open rates, click-through rates, conversion rates, and overall ROI.
• Continuously optimize email campaigns to maximize engagement, deliverability, and conversion rates.
• Monitor industry trends, best practices, and regulations to ensure compliance and stay ahead of the curve in email marketing strategies.
• Help ensure that new products are launched successfully using dedicated campaigns
• Monitor and analyze email deliverability and take necessary actions to improve inbox placement rates.
• Provide regular reports and analysis on email marketing performance and make data-driven recommendations for improvement.
• Write our weekly industry specific email newsletter

• Proven work experience as an Email Marketer for an ecommerce business
• Strong understanding of email marketing principles, best practices, and industry trends.
• Proficient in Klaviyo and HTML/CSS coding for email templates.
• Excellent copywriting and content creation skills, with the ability to tailor messages to different target audiences.
• Data-driven mindset with strong analytical skills to track and measure campaign performance.
• Experience with A/B testing, segmentation, and personalization strategies.
• Familiarity with email deliverability best practices and CAN-SPAM regulations.
• Strong attention to detail, organizational skills, and the ability to work independently.
• Excellent communication and collaboration skills to work effectively in a remote team environment.
• Interest in cycling or outdoor sports a plus

Education:

Bachelor's degree in Marketing, Communications, or a related field is preferred but not required. Relevant experience and skills will be considered.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!!!

Position: 17118796314 - Finance Manager
Working Hours/Shift: M-F, Full-time, 40 hours a week; semi - flexible, overlap 09:00 AM - 01:00 PM UTC / 05:00 PM - 09:00 PM Philippine Standard Time
Salary Range: $ 900 - 1500 USD

Customer Relationship Management:

• Maintain and update customer databases.
• Monitor active customer accounts and interactions.
• Assist in analyzing customer feedback and usage data to enhance customer experience.

Financial Management:

• Oversee and manage invoicing and payment processes.
• Ensure accurate and timely financial reporting.
• Assist in budget preparation and monitoring.
• Liaise with accounting and finance teams for financial reconciliation and audits.

Operational Support:

• Coordinate and optimize internal operational processes.
• Assist in project management and ensure timely delivery of services.
• Support the preparation of operational reports and presentations.
• Manage and organize administrative tasks and company documentation.
  
  

Technical and Analytical Support:

• Leverage technical skills to optimize operational tools and software
• Conduct data analysis and provide insights for decision-making.

Collaboration and Communication:

• Collaborate effectively with team members across different departments.
• Communicate with external stakeholders, including customers and vendors.

Qualifications:

• At least 2 + years of experience as a Finance Manager;
• Experience working with a German client/company is a huge advantage
• Proficient with using ZOHO Accounting software
• Proficient with banking software is an advantage

Position: Virtual Assistant and Social Media Management

Working Hours: EST Mo-Thurs (8 hrs), Friday (2 hrrs), Sun (6 hrs)

Holidays: US & PH Regular Holidays

Salary: 1,000 - 2,000 USD per month 

Holiday : US Holidays 

About the company

We are a fully-guided learning journey. 

Our class is for you if you’re ready and willing to step out of the confusion and overwhelm and move into the winner’s arena with confidence and clarity. 

This is for you if you know settling for a low score isn’t an option. Unlike other prep classes, with Masterclass you aren’t lost in a sea of virtual faces. 

Duties and Responsibilities

• Assistance with day-to-day operations and long-term projects for two online education companies. Tasks include but are not limited to:
• Providing customer support via email response
• Engaging with social media followers
• Creating social media content using Canva
• Following detailed instructions to complete project-focused tasks

• MUST have 3 years of experience
• MUST have experience with Canva
• MUST be very comfortable with email communication for customer support. Making sure that you answer the inquiries at hand to completion with the tone and messaging used by the company is critical.
• MUST possess the ability to work on a specific schedule. I host webinars and live classes throughout the year and need support immediately after an event. EA/VA will need to be available for ~1 hour immediately after the event. Schedule for events will be provided with at least two weeks’ notice. These events are twice a week in the months of Jan-March and May-July. Aside from the events, hours for other work are consistent and less rigid.
• MUST be detail-oriented, meticulous, organized, accountable and responsible.
• Familiarity with Notion, Slack, and Loom is a plus
• With good to excellent communication skills, minor is acceptable
• Detail oriented, meticulous, organized, accountable, reponsible. 

This primary role is to drive process improvement initiatives across Insurance domain. Work with Operations collaboratively to address client issues and present solutions, projects, progress to Global clients. Deliver projects as per the agreed frameworks (Agile) and governance model. Atleast GB certified • Ability to manage multiple stakeholders and have focused and quality interactions view to drive decisions and mitigate project risks. Sr GroupQuality is expected to lead mid to large scale Quality projects including all aspects like ideation, solution design, development and implementation, closure and benefit realization. The projects managed by the team are in-line with the organization’s priorities on themes like process improvement, operational excellence, automation, migration and restructuring.

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

Job Overview:

- The Project Manager is the central point of contact in organizing the team for the creation and delivery. 

- Deliverables include content in the form of presentations, videos, infographics and more; facilitated training events and workshops in person and virtual; other training as defined by the study team and sponsor.
- Lead teams to deliver on all aspects of project activities including briefing, planning, scheduling, budgets, financial reviews, and resourcing, ensuring the deliverables met time and quality goals
- Ensure the completion of set up and maintenance of all project documentation files and records taking responsibility for internal databases, tracking systems, and project plans with project specific information 
- Responsible for all financial activities relating to project delivery such as developing budgets, supporting scope development and acceptance, monitoring on project spend, analyzing timesheets and the ongoing forecasting of revenue and margins 
 

Task & Responsabilities:

•    Establish scope, timeline and budget
•    Ensure projects are delivered on time within the stipulated scope and budget.
•    Manage relationships between clients and stakeholders
•    Perform risk management analysis to reduce project risks
•    Report status and escalate to upper management as and when needed
•    Create and maintain a comprehensive project documentation
•    Understand project and program management methodologies
 

Qualifications:

•    5 years of project management experience with 1-3 years in the pharmaceutical industry or training development
•    Excellent communication and interpersonal skills
•    Good problem-solving skills
•    Strong influencing and negotiation skills
•    Excellent customer service skills
•    Strong software and computer skills, including MS Office applications
•    Competence in Project Management software such as MS Project, Smartsheet
•    Demonstrated knowledge of Project Management Competencies such as planning, scope management, risk and issue management among others.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SOURCING AND RECRUITMENT LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Lead a team responsible for the execution of sourcing and hiring quality talent on time.

• Design, build and establish results-oriented sourcing activities both virtual and in-person to drive applications from qualified candidates at the right time for the hiring requirements of the company

• Manage the overall sourcing strategies including governance of productivity, data tracking, results monitoring, reporting, analysis, and insights encompassing assigned scope

• Provide direction and guidance to the team, ensuring that target applications and hires are met based on committed sourcing plan and budget

• Collaborate with internal and external partners such as operations, HR/admin and vendors on project and initiatives related to delivering on hiring needs

• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements and solutions for the company’s recruitment strategies

• Implement process improvement through root-cause analysis to improve operational efficiency and hiring capabilities for hiring programs within the company

• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tool

• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting

• Promote the company’s image to candidates and external service providers and ensures that the company is represented in the most accurate and appropriate way to all candidates

• Drives the highest standards of ethical behavior for all staff involved in the recruiting process

• Perform Ad-Hoc tasks and duties related to the role that may arise due to business need

• Prior experience on a Senior Manager or Director level position

• 3+ years of experience managing the overall Recruitment/Sourcing process ideally for a BPO or similar company

• Solid experience in social media, research and market analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Digital Marketing Manager

Working hours: 9 AM - 5 PM EST Monday to Friday (always available on Slack/phone/zoom during those hours)

Holiday/s: US and/or PH Holidays

Salary Range: USD 1,000 - 1,500/month

About the company:

Building enduring brands at the intersection of real estate and retail.

About the role:

We are seeking a strategic and analytical MANAGER, DIGITAL MARKETING  (E-COMMERCE/SHOPIFY) with a proven track record in delivering exceptional results through consistent execution of strategic plans. The ideal candidate should have experience in developing, analyzing, optimizing, and executing e-commerce growth strategies across channels (social, ads, newsletter, Shopify, SEO).

Duties and responsibilities:

• Analysis
• Analyze G4 analytics to support SEO, social acquisition, newsletter, and objectives (below)
• Analyze social media content performance to support objectives.
• Analyze the Shopify reporting dashboard to support objectives.
• Analyze Klaviyo reporting dashboards (flows and campaigns) to support objectives.
• Analyze and report weekly on promotion performance (Shopify) and suggest optimizations (products/pricing).
• Analyze and report weekly on revenue performance
• Analyze display ad and pre-roll video performance in ads account and optimize.
• Analyze LTV and optimize retention channels (Klaviyo).
• Analyze Shopify baskets, customer cohorts/segmentation, and up-sells/cross-sells to achieve AOV objectives.

• Tasks/Expectations
• Work with and assist the Content Manager in scheduling and assigning content tasks across editors, writers, and vendors (A/V).
• Work with the Operations Manager to provide analysis and feedback on sales and performance objectives outlined below.
• weekly report card outlining results and efforts pertaining to objectives below.
• Available and responsive from 9 AM to 5 PM EST.
• Coordinate digital marketing activities and content schedules across vendors.
• Meet regularly with digital marketing vendors with a focus on achieving objectives (newsletter, manager content, SEO, web developer, etc.)
• Have a strong grasp of written and spoken English.
• Bonuses paid on performance (bonus defined by objective line items).
• Develop a bimonthly promotion program based on analysis.
• Coordinate newsletter, social, SEO, and content.
• ensure website listings reflect
• 24-hour turnaround on tasks, optimizations, and execution.

• Objectives
• Increase e-mail newsletter subscribers weekly (~3,500 currently).
• Increase email-attributed revenue.
• Achieve newsletter KPI targets
• Increase Google reviews by market organically (non-black-hat/paid).
• Increase AOV from $58 to $80+ (Shopify upsell, segmentation, etc.)
• Leverage Gorgias customer service as sales channel (new)
• 3+ ROAS on display ad campaigns.
• Define LTV and create substantiated objectives for incremental growth.
• Increase conversion rate on Shopify from 4.5% to 6%+
• Increase social media traffic acquisition monthly (currently ~5,000).
• Increase website revenue week over week consistently.
• Achieve SEO objectives within the agency contract (non-branded clicks, organic search traffic, technical scoring).

• Must have proven experience in digital marketing
• E-commerce background is a plus (ideally 5 years of experience in e-commerce)
• Proficiency in using the following tools is a plus (should have an "I can figure this out" mentality with an understanding of how tools work):
• Klaviyo (analysis not necessarily editing/creating emails)
• Shopify dashboard - analysis of traffic/promotions/revenue/customer segmentation etc
• G4 Google Analytics - pulling insights out from traffic/monetization.
• Excel/Numbers - for basic analysis reporting.
• Notion (for promotion and content calendars)
• Meta Ads Manager analytics for ad optimizations.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Community and Partnerships Manager (part-time)

Work Hours: Monday, Wednesday, Friday, 15-20 hours per week between 9:00 AM to 5:00 PM PH Time

Holidays: Philippine holidays

Pay Range: USD 500 - 600 per month (depending on qualifications and skills)

Responsibilities:

• Manage and grow app community - encourage people to share their experiences/questions/photos, post regularly, create groups, etc. Ensure high engagement and a sense of community
• Create raving fans and word of mouth referrals
• Gather reviews - NPS surveys, before and after surveys, app before and afters, Shopify reviews, quotes from customers encountered via customer service
• Gather and organize all before and afters
• Manage Share Your Journey Challenge (SYJC) content
• Future - affiliate marketing, influencer marketing, partnerships with other content creators 

Key Performance Indicators

• Number of daily posts in app community
• Number of before and after's shared in app community (per month)
• Share Your Journey Challenge (SYJC) content - number of useable before and afters
• Streamline process for storing and sharing reviews from all platforms

• Good oral and written communication skills (English language).

• At least 1 year of experience in community management, partnership management, or a related field
• Strong interpersonal skills and the ability to build and maintain relationships with key stakeholders.
• Proven ability to build and nurture communities and drive engagement through various channels.
• Experience in managing strategic partnerships and working with organizations and influencers.
• Knowledge of marketing principles and experience in planning and executing campaigns.
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.

We are looking for an experienced and versatile Technical Project Manager who will be overseeing software development projects and initiatives that develop and maintain our products and services, organizing the project resources and managing the project stakeholders, including a team of software developers and analysts. The role makes plans, coordinates people and processes against requirements and ensures that projects are delivered on time, within scope, of quality, and produce the desired results.

A self-starter, independent thinker, curious and creative person with ambition and passion.

Responsibilities:

Defines project scope and leads the development, documentation, and implementation of software development projects and change initiatives in line with organizational policies and strategies, defining and maintaining realistic project plans and monitoring progress against agreed quality and performance criteria

Makes recommendations on strategies for improvement from the initial project engagement through closure and looks for growth opportunities on the engagement

Works with higher management and the team to facilitate the internal review of processes and project engagements

Develops trusted relationships across the business to facilitate open dialogue and identifies the communication needs of each stakeholder group, ensuring engagement and obtaining formal agreement from relevant stakeholders on scope, requirements, and delivery

Identify risks and dependencies throughout the duration of the project and work with higher management and the team on risk mitigation. Ensures that risks are documented, effectively managed, and communicated.

Ensure that all projects are delivered on-time, within scope, and of quality

Develop a detailed project plan and use project tools to monitor and track progress

Ensure test environments, test data, and test scripts are prepared. Detailed test scripts should be thorough and well-documented for use in future regression tests

Work closely with higher management on product implementation and roadmap

Outline development efforts and set expectations with stakeholders

Ensure necessary changes and enhancements are implemented and documented as per product standards and guidelines.

Minimum Requirements:

• Proven track record of successfully leading and managing a software project team.
• Experience in working with team members in different time zones and locations
• Adaptable, able to work across diverse teams and functions across multiple cultures
• Demonstrated experience and expertise in planning and monitoring processes for capital projects, involving system development, integration, and implementation
• Experienced in project planning, risk management, conflict management, and people management, having worked with technical teams and driving initiatives/work across multiple areas from a solution development perspective
• Hands-on experience on project management tools like TFS or JIRA
• At least 3+ years of experience in project management for software development projects
• Experience in interpreting business needs of users and translating them into technical requirements
• Experience in design and development of SaaS solutions for the web and native mobile apps
• Knowledgeable about both theoretical and practical aspects of project management as well as project management techniques and tools
• Understands application programming, database, and system design especially for software solution delivery
• Well versed with software development life cycles and software release processes
• Strong analytical and product development skills
• Experience in agile methodologies
• Strong verbal communication skills
• Quick learner, able to develop subject matter skills
• Being able to manage multiple projects at the same time

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Property Manager

Work Hours (Client) : M-F, 9 AM to 5 PM, EST

Pay Range : $ 900 - 1,200 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Upload maintenance requests
• Coordinate with their service team members and vendors
• Reach out to different local resources and list them in their CRM
• Getting references
• Invoicing
• Administrative tasks
• Level bids

• At least 2 years of experience as a Property Manager
• Proficient with Buildium, Google Workspace, and Slack
• Access to Google Voice (nice to have)
• Good Communication skills

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Job Title: TikTok Manager

Schedule: Flexible (total of 40 hours/ week)

Salary Range: $900/month - $1500/month

About the company: 

Producer of Indoor CBD hemp flower and buds intended to provide premium and organic cannabis products. The company produces CBD extracts from its farm and also provides pre-rolls and vape extracts, enabling customers to manage anxiety, pain and sleeplessness with CBD products.

About the job:

We are seeking a dynamic Virtual Assistant with a strong familiarity with TikTok to join our team. The ideal candidate should be well-versed in various applications, including DALL-E, Midjourney, CapCut, Eleven Labs, and other AI photo and video tools. The primary responsibility will be to run and manage our brand's TikTok account, ensuring engaging and creative content that aligns with our brand identity.

Duties and Responsibilities:

• Create and curate engaging content for our brand's TikTok account.
• Utilize DALL-E, Midjourney, CapCut, Eleven Labs, and other tools to enhance content quality.
• Stay updated on TikTok trends and implement strategies to maximize engagement.
• Collaborate with the marketing team to align TikTok content with overall brand messaging.
• Monitor analytics and provide insights to optimize content performance.

• At least a year of proven experience in creating contents and managing TikTok brand accounts.
• Ai Art/image Generator: DALL-E and/OR Midjourney or any similar apps for AI photos.
• Video Editor: CapCut or any similar tool for transitions and key frames in video editing.
• Ai Voice Generator:Eleven Labs (Adam’s Ai voice)  or any similar tools/applications.
• Knowledge of simple AI video apps like Runway, Pika, etc. or any similar tools.
• Strong understanding of TikTok's platform, trends, and best practices.
• Creativity and a keen eye for visual content.
• Excellent communication skills.
• Tech-savvy with a quick learning curve for new applications.
• Proactive and able to work independently.
• Time management skills to meet content creation deadlines.
• A portfolio showcasing your content creation skills.

• Master of end-to-end WFM processes supporting both internal and external stake holders, with specific and proven experience in real-time management, forecasting & planning
• Lead and develop a team of WFM analysts, planners, and schedulers.
• Foster a culture of continuous improvement and performance excellence within the WFM group. Provide guidance, mentorship, and training to team members.
• Develop and deploy effective staffing models to optimize the use of available resources, help create schedules basis the Interval Staffing requirement, ensuring optimum resources utilization
• Highly motivated, hands-on leader with demonstrated ability to drive increased productivity within their organization while supporting and enabling business transformation.
• Proven capability to develop WFM professionals with strong communicative, interpersonal and people development skills.
• Knowledge of analytical and reporting tools
• Familiarity with workforce management software (Aspect, Nice IEX, Genesys, Avaya, Five9 etc.)
• Collaborate with various departments, including Operations, Customer Service, and HR, to ensure alignment with workforce management goals.
• Communicate effectively across all levels of the organization as well as conceptualize programs, benefits and the associated risks including financial impact or benefit.
• Excellent communication, mathematical, logical, analytical and problem-solving skills

13+ Years Overall Experience With a minimum of 5+ years in managing Call Center Operations with Servicing/Origination Operations along with People Management, Including Managing Multiple Teams Across Geographies In Particular Us Mortgage - Strong Exposure To Client Management - Well Versed With The Latest Trends In Us Mortgage Market And A Keen Interest In New Developments Key Deliverables & Accountabilities: - Managed team of 100 to 300+ FTE’s and Responsible For Developing And Executing The Customer Service Mortgage Voice Operations Strategy for Both Inbound and Outbound Campaigns To Achieve Desired Financial Results & Corporate Objectives (Mandate) - Adhering To Client Requirements, Manage Client Relationship Independently, Work With The Client Organization Well To Ensure Target Scores Are Met In The Account - Ensuring That The Team Is Well Equipped, Well Trained, And Motivated To Meet The Sla’s - Need To Be A Strong Motivational Leader And Engage Others To Excel In Their Respective Field Of Work. Effectively Use the Performance Management Tool To Supporting Employee Development - Maintain Open Channels Of Communication And Ensure Efficient Information Flows Across Teams And Relevant Areas; Establish Strong Contacts Internally And Externally - Manage P&L Including Achieving Revenue, Contribution And Margin Targets

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

The Marketing Manager will manage the Marketing Department in providing promotional efforts for brand awareness. He /She will take charge in planning, implementing strategies and conceptualizing marketing activities.

✅Candidate must possess at least a Bachelor’s / College Degree in Marketing, Advertising and/or Communications, Business, or its equivalent.

✅Proficient in Microsoft Office (Word, Excel, PowerPoint).

✅Excellent interpersonal and communication skills both oral and written, including the ability to prepare reports, proposals and procedures.

✅Good in budget management.

✅Good stress and time management.

✅Tactful and discrete when dealing with people and confidential information.

✅Ability to multitask.

✅Ability to work with various departments and foster teamwork.

✅Ability to work independently with minimal supervision.

✅At least 10 to 15 years of work experience as Marketing Manager specialized in Advertising/Media, Planning, or its equivalent is required for this position.

✅Demonstrate resourcefulness and initiative in dealing with daily assumptions.

✅Creative and detail oriented.

✅Accuracy in work outputs.

✅Highly dependable and a fast learner.

✅Organized, flexible, assertive, and has a high sense of urgency.

✅Demonstrate sound work ethics

Our company offers the following benefits to our employees:

• Sss
• Pag ibig
• Philhealth
• 13th Month pay
• Holidays
• Leave benefits
• Communication allowance
• Rice Subsidy
• Birthday Treats
• Snacks
• 20% Employee Discount on selected products of the company

Job Description

Sourcing Management
- Work with Group Procurement and Chief Finance Officer to set goals and manage overall performance of procurement function.
- Drive strategic sourcing for spend categories as per operating model for the user departments in line with procurement objectives and goals.
- Create economic value by driving cost reduction initiatives across the company. Work with group procurement to execute procurement strategy, carry out strategic sourcing of Information Technology/Digital/Indirect procurement, and drive cost reduction initiatives for the company.
- Develop, direct and enforce e-Procurement vision and strategies to maximise the use of ICT for electronic procurement and commerce as well as establish and review processes and systems for effective and efficient procurement process flow across the company.
- Ensure that adequate internal controls and segregation of duties are in place within the operations at all times.
- Monitor Standard Operating Procedures (SOP) development and amendment to ensure all SOPs align with group standards and guidelines, and comply with regulatory requirements.
- Oversee annual plan and budget developments for the department. Ensuring budget adherence to the approved budget.
- Pro-actively review existing work processes and procedures to improve work efficiency and services of Strategic Sourcing staff.

Vendor Management
- Implement and ensure effective supplier relationship management.
- Strategic relationships with suppliers to achieve best deal and cost savings on goods, services or assets purchased.
- Maintain Group Panel of registered vendors/suppliers.

People Management
- Interface with key user departments and specifiers as a strategic partner to understand needs and influence sourcing decisions.
- Manage the skills and competency development of procurement staff, including training development and knowledge management capabilities to ensure the right resources are in place.
- Excellent team management, people and leadership skills with high level of integrity.

Negotiation Management
- Excellent analytical, interpersonal and organizational skills with ability to negotiate at the highest levels of suppliers.
Manage and oversee the team to negotiate with suppliers and business partners to deliver optimum level in cost, service and quality.
- Ability to analyze, evaluate and recommend on risk at strategic level

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 3-4 years relevant work experience with a financial brokering firm
• Mortgage Settlement experience
• Experience in PLAN Australia CRM (Podium/ApplyOnline)

Nice to Have:

• A high level of attention to detail and accuracy is vital
• Great customer service skills
• Cert IV & or Diploma in finance/mortgage brokering

What will you do?

• Liaison and develop collaborative relationships with external organizations and service providers such as lenders, conveyancers, referrers, and other relevant stakeholders.
• Ensure that the unconditional approval aligns with the client's file.
• Ensure that loan documents are delivered in a timely manner and follow up on their receipt. Once loan documents are received, check and prepare them for signing.
• Schedule client appointments for sign up and facilitate sign up appointments with clients and brokers.
• Inspect all documents after they have been signed and promptly return them to the lender.
• Ensure that all parties involved are provided with clear instructions on settlement procedures, which include handling any potential shortfalls, surpluses, or internet banking requirements. Timely notification and congratulations should be extended to the client, as well as the referrer, on the day of settlement.
  

Join the awesome team and enjoy these benefits & perks:

• Home Based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Social Media Manager

Working hours: M-F, flexible 8 working hours with overlap of 2 hours with the client, EST
Salary: $900 - $1500/month

About the job:

The client is looking for a Social Media Manager that has experience doing administrative work. The ideal candidate for this role is someone who has a great attention to detail, could work with minimal supervision, goal oriented, and has good communication skills.

Duties and Responsibilities:

• Using social media marketing tools to create and maintain the company’s brand
• Working with marketing professionals to develop social media marketing campaigns
• Interacting with customers and other stakeholders via the company’s social media accounts
• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes, and measuring a campaign’s performance against the KPIs
• General administrative tasks
• Assist client in various needs in his marketing/recruiting department. Things like handling (and be taught from scratch) how to update records for one of our marketing sources, securing refunds for “bad leads” (all a digital process, only occasional phone calls), and reviewing candidate resumes.

• Minimum 3 years of experience
• Above Average to Excellent communication skills; minor accent is acceptable
• Proficient in Social Media platforms like Facebook, Instagram, LinkedIn, YouTube, Tiktok, etc.
• Proficient in Microsoft Tools and Google Suite
• Has excellent communication skills
• Has great attention to detail
• Organizational Skills
• Ability to meet deadlines
• Requires minimal supervision
• Has experience in handling administrative tasks

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Design, implement and maintain databases for our clients in the marketing and advertising industry.
• Ensure client's databases are secure at all times
• Create and execute database backup and recovery plans
• Monitor and optimize database performance
• Troubleshoot and fix any database-related errors
• Work with clients and technical team members to ensure the database is meeting their needs
• Prepare documentation for database policies, procedures, and standards

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 1 year of proven experience as a Database Manager/Administrator
• Strong knowledge of database management systems such as MySQL, Oracle, and SQL Server
• Excellent understanding of database architecture, security, backup, and recovery procedures
• Solid experience in database optimization, performance tuning, and capacity planning
• Ability to multitask and prioritize tasks in a fast-paced environment
• Excellent analytical and problem-solving skills

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 2 years of experience working in Australian Mortgage Broking.
• Experience in using LoanMarket CRM (MyCRM/ApplyOnline/LoanApp/Simpology)

Nice to Have:

• A high level of attention to detail and accuracy is vital
• Great customer service skills

What will you do?

• Be the first point of contact for client inquiries, reviews, and loan maintenance.
• Provide prompt and committed support to Brokers as required and direct new loan prospects to brokers.
• Continuously update your knowledge of accredited lenders' products & policies through regular training.
• Actively share your expertise and foster learning through engaging training for new and existing staff. Be ready to provide insightful and positive training when needed.
• Promptly responding to client enquiries, addressing clients' reviews, and ensuring efficient loan maintenance.
• Providing general reception duties such as answering phones and managing the inbox, as well as offering other general operational support.
• Responsibilities include managing progress draws, updating interest rates, handling social media, general marketing, and organizing client gifts.

Join the awesome team and enjoy these benefits & perks:

• Home Based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Your Career

As we continue to grow as an organization, we are hiring premier Named Account sales professionals to run and drive sales engagements into Strategic FSI accounts in Philippines. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major FSI accounts in Philippines
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts