An Associate Media Director leads a unit of media professionals in the conception and delivery of innovative, well-targeted business building marketing solutions across a variety of media to meet or exceed clients’ objectives. This involves the creation and execution of media plans, unearthing insights, integrating capabilities and flawless execution on all fronts.

The Associate Media Director is the primary point of contact for clients and will oversee the day-to-day communications planning and/ or buying processes for the assigned accounts.

This role reports directly to the Business Lead, and is a member of the Publicis Media group of Team Leadership

1. Client Management
- Establish a partner-relationship with clients by being involved in the business     
  environment.
- Provide business solutions through media approaches for assigned brands.
- Overall account stewardship to ensure communication strategy and implementation are
  in sync towards clients' business direction.
- Undertake key initiatives/business solutions in tandem with clients' goals, business   
  objectives and priorities.
- Manage clients' requests appropriately (e.g. push back on unreasonable timelines, make    judgment or evaluate value on ad hoc requests).
- Take ownership for assigned brands.
- Maintain regular WIPs, dialogues and reviews to ensure effective work processes.
- Improve and uphold agency evaluation.
- Build and coach high performing team members as required.

2.  Business Partner Management
- Leverage good relationships with senior business partners (e.g. creative, media owners),
  hence the ability to obtain updated information that contributes to the brand objectives
  and value-add to clients.
- Conduct professional briefings to business partners on innovations and ensure alignment
  to clients' objectives.
- Establish partnership processes with business partners (e.g. rules of engagement).
- Establish rapport and understanding with senior business partners and ensure clear
  documentation on all communications.
- Ensure best value from all negotiations across media owners and campaigns.
- Manage and resolve conflicts for Executives and Managers.

3.  Research & Media Applications Proficiency
- Guide and troubleshoot for Managers on applications usage.
- Display competency in using advanced functions in each tool.
- Able to tap into proprietary consumer insight applications or alternative sources for more
  in-depth analysis.
- Proficient in using agency's planning approach.

4. Financial
- Identify opportunities for organic growth of the business.
- Uphold financial policy and integrity to avoid violation or potential fraud.
- Assist the team members to reconcile all media payment variances of assigned brands.
- Work with team members to ensure accurate and timely invoicing (e.g. regular review of
  unbilled reports, resolve unbilled cases with Finance).
- Resolve all ageing matters.
- Accurate business forecast of assigned accounts (monthly and annually).

5. Industry Knowledge (Consumer, Business or Brand Insights)
-  Exhibit good understanding and forecast on media/ industry/brand development &
   implications to the businesses.
-  Evaluate the strategic implications of media/ industry/brand developments and identify
   opportunities & threats to businesses (short to long-term).

6. Investment Management
-  Optimize the given investment or allocate appropriate investments by medium/brands.
-  Provide investment consultation to client on appropriate budget to meet the desired
   objectives.
-  Supervise on cost management for brand across medium used.
-  Master contract management (e.g. propose, negotiate, track fulfilment, etc.)
-  Input on action plans in expenditure reports.
-  Reconcile all sources of costing/investment variances.

7.  Corporate Responsibility
-  Lead/participate in pitches.
-  Drive awards submission.
-  Demonstrate appropriate behaviours to uphold the company's image, reputation and
   credentials.
-  Identify new business opportunities.
-  Collaborate with function/practice leads on best practice development.
-  Demonstrate responsible hiring of talents (e.g. fair employment practice) and ability to
   manage termination well with due diligence.
- Mentor and ensure all direct reports master the skills and organizational savvy required
  for advancement.

Primary Responsibilities of a Student Admin for Operations and Sales:

• For Planning and Scheduling assistance (e.g. clerical and system encoding, invoice and collection records updating
• Customer Satisfaction Survey consolidation and monitoring, outsourcing suppliers for events and general assistance, etc.)

The Director Commercial OceanaGold Philippines Inc (OGPI) role is crucial in supporting the CFO & VP Finance OGPI to establish, embed and maintain smooth operation of the entire Commercial Finance function. This role focusses on maintaining a strong financial governance and improvement function in three key areas:

• Promotion of continuous process improvement, encompassing project improvement activity supporting the Didipio Uplift Case and Didipio Underground Optimization (DUO) project, automation of manual processes, and transition and initial establishment of the operating model supporting transactional activity delivery via a finance shared services function.
• Coaching to the broader Commercial and Finance teams, with a focus on development and capability support to the finance superintendents and managers
• Establishing and overseeing adherence to regulatory finance requirements and internal OGC finance policies

Some Key Accountabilities:

• Manage the external and internal financial audit engagements
• Facilitate the recording of issues, risks, and improvement opportunities for commercial
• Implement opportunities to improve control and reduce process weakness within the Didipio commercial function
• Collaborate to enhance finance and procurement process documentation and improve overall governance and compliance
• Support the delivery of the quarterly reforecasts and annual LOMP Base Case and Uplift Case plans.
• Support the delivery of all financial inputs for the annual budget
• Lead the coordination and delivery of all financial inputs for Ni43-101 reporting
• Promotes safe work and the Safe Behaviours Program

Team Summary

The Credit Settlement Risk (CSR) team is part of the Risk function and acts as a 2nd Line of Defence. CSR is responsible for protecting Visa and its shareholders from financial loss and goodwill damage because of a member’s failure to fulfil its settlement obligations.

What a Director, Credit Risk Management does at Visa:

• Lead and drive new credit risk solutions in a complex, high-risk emerging markets where the economic and geo-political landscape can be unstable.
• The complexity of markets requires an experienced Director to engage with the Business and client’s senior management for multi-regional and strategic clients in Asia Pacific.  Any mishandling of the relationship will be costly to Visa and take years to mend.
• A seasoned credit specialist with at least 12+ years of deep knowledge of the emerging market risks, possess strong command of the English language with sharp acumen.
• This position also supports new and weaker fintech applicants that requires keen eyes to assess and monitor the risks of the growing Fintech portfolio in Asia Pacific where the regulatory and legal framework are still not well established in under-developed countries.
• With increasing cryptocurrency wallet providers and new fintech players that are not well capitalized emerging in higher risk markets, the incumbent is expected to provide innovative solutions to manage the credit risks of these clients.  This often involves educating the AEs and negotiating with C-Suites from clients on CSR’s requirements.
• Lead Visa’s key market initiatives and ensuring that proper processes are in place to support credit due diligence and ongoing monitoring.
• Lead cross-functional and cross-regional projects by contributing and providing appropriate advice from a credit perspective.
• Collaborate with Global CSR, Account Executives and risk stakeholders across the organization to understand new complex payment flows and recommend appropriate mitigating measures and new collateral options to manage the credit risks.
• Initiate and provide ideas in automating and enhancing risk management tools for effective ongoing monitoring and ensure timely response to market shifts.
• Provide proactive insights and scenario modeling to effectively manage the settlement risks of AP portfolio.
• Ensure Credit Risk Policy and Procedures are adhered to when assessing new clients and renewals of existing clients.
• Provide training, strategic support and recommendations to empower Account Executives with predetermined collateral options.
• Lead complex projects and meetings, deliver presentations and able to interact with all levels of Visa management as well as Client senior management.

The Director will report directly to the Senior Director, Asia Pacific Credit Settlement Risk. 

Why this is important to Visa:

As a Director in the AP Region, the incumbent is responsible for ensuring that credit losses for Visa is minimized while working towards deeper business collaboration to support the regional growth strategy. This involves working collaboratively with project teams to deploy enhanced monitoring and optimize models to mitigate losses.  The goal is to automate risk identification to gain operational efficiency and faster credit decisioning.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.

·       Collateral solutions to mitigate losses.

·       Support key projects in Asia Pacific to support business growth while protecting Visa.

·       Lead projects in Asia Pacific to effectively monitor credit risks and gain operational efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Summary: 

You will be responsible for managing the performance of the delivery staff in such a way that quality, productivity, billing/FTE, cost of delivery performs best in class for the sector managed. 

You will support the development of strategic relationships with clients, monitor current service levels as well as support further business development opportunities with those clients. 

Take lead and sponsor group and local initiatives that promote employee engagement and efficiency. 

Drawing on your existing extensive experience you will create and maintain a positive and professional environment that motivates team members to learn and develop thru regular, frequent, and transparent communication. 

Responsibilities (how we will measure success) 

• Have a strategic view of business requirements.  

• Drive transformational changes were required to achieve Front Office/Client specific requirements.  

• Manage local delivery team, business performance management, and productivity. 

• Work with remote teams / other offices to deliver client and internal requirements. 

• Warrant appropriate atmosphere, culture in the office. 

• Reporting to the Country MD and functional relationship with finance, compliance, and sales. 

• Deadlines and client milestones are met at all times. 

• Responsible for the quality control in the entire delivery function on the basis of quality assurance standards set by the functions, internal audit, and compliance. 

• Ensure that the functions’ knowledge sharing task, as well as the standards for methodology and boilerplates, are implemented and sustained. 

• Actively participate in account management teams to drive quality deliverables of large clients. Ensure that resource capacity and demand in quantity and skills are matched. This is both real-time and forward-looking for recruitment purposes. 

TFGI is hiring an Institute Director to work closely with the Executive Director, the Board of Directors, and the Advisory board, to execute the Institute’s mandate and drive day-to-day operations.

Responsibilities:

• Work with Executive Director to build TFGI's reputation for evidence-driven, balanced and policy relevant work that is best-in-class in terms of originality, significance and rigour
• Work with Executive Director to engage the TFGI Board, Advisors, stakeholders
• Manage TFGI’s administrative, governance and professional functions and steward TFGI’s budget prudently with overall P&L responsibility to ensure that the Institute is on track to deliver on financial and impact targets
• Lead research/thought leadership programmes end-to-end, from conceptualisation to evaluation
• Direct day-to-day operations to maintain pace and quality of work
• Manage and develop the TFGI team so that they deliver on their responsibilities and grow personally and professionally

The position is responsible in assisting the Director of Finance in the administration of all financial aspects of the hotel’s operations, to ensure that all local and corporate policies and procedures are observed and to oversee daily accounting operations in the hotel.  

Primary Responsibilities  

GENERAL 

• To supervise daily accounting operations. 

• To prepare time tables for completing monthly reports and work schedules. 

• To be responsible for preparation of the various monthly reports as required by Management. 

• To perform a financial analysis on the monthly statements and report the results to the Financial Controller. 

• To assist the Financial Controller in checking and investigating whether purchase requisitions fall in capital expenditure or expense budgets. 

• To ensure sub-ledgers and supporting evidence are in order and properly maintained to support the General Ledger. 

• To safeguard all contracts and agreements and to supervise the necessary accounting procedures and the preparation of accounting ledgers and summaries. 

• To perform other duties as required by the Financial Controller. 

ACCOUNTING 

• To review the daily revenue report prepared by the Income Auditor and to prepare the Income journal. 

• To verify that journals and journal vouchers are properly recorded and accurate. 

• To verify that the general ledger and sub-ledger postings are accurate, ensure that general ledger and sub-ledger balances correspond and all contra/clearance accounts are cleared at month-end. 

• To manage prepaid and accrued expense monthly allocations and other allocated expense calculations and to ensure they are properly accounted for. 

• To review the salary calculations and ensure that labor expenses are properly posted. 

• To review the Monthly Food & Beverage Cost Controller’s Report and to verify the proper booking of the costs. 

• To check a draft of monthly account statements, verifying that there are no errors or unrecorded amounts and to report to the Financial Controller. 

• To verify that fixed assets are purchased according to the capital expenditure budget, that amounts are properly recorded and the fixed assets ledger completed. 

• To verify that the computer system is operating smoothly and that all necessary accounting records are correctly prepared. 

FINANCIAL 

• To maintain close communication with the public auditors and to communicate instructions for the preparation of internal and external audits, preparing all necessary data and documents, in conjunction with the Financial Controller. 

• To maintain a working knowledge of the accounting regulations of the region where the hotel is located. 

• To verify the daily bank balances through review of the bank statements for all bank transactions and to prepare the bank reconciliation and credit card reconciliation to be submitted to the Financial Controller for approval. 

• To verify the accuracy of the General Cashier report and that revenue receipts are daily deposited into the bank by the General Cashier. 

• To perform monthly physical inspections for cash held by the cashiers (on a random basis) and to review daily cash balance lists from the General Cashier for cash on hand. 

• To ensure that unused cheques and other bank forms are safely stored and that all measures are taken to protect cash on hand at any point of sale area and the General Cashier’s room. 

• To verify the daily foreign exchange rates comply with and are advertised according to the procedure. 

• To prepare actual and estimated working capital schedules and to submit them to the Financial Controller. 

TAXATION 

• In regards to sales tax, consumption tax and payroll related taxes, to verify that amounts are promptly declared and paid on time. 

• To ensure that all tax matters are treated in a proper manner and in compliance with related legislation. 

• To follow up any tax changes and other legislation. 

OTHER RESPONSIBILITIES 

• To supervise and control subordinates to discharge their duties in an effective and efficient manner. 

• To ensure teamwork and efficient operation of the department through team spirit development. 

• To check the workload for the Accounting department and assist the Financial Controller in setting and changing assignment of work in order to prevent overburdening one part of the staff with heavy workload. 

• To manage the vacation schedule for the Accounting department, doing the necessary adjustments to prevent any trouble in the daily operation. 

• To evaluate employee performance and make suggestion to the Controller accordingly. 

• To plan and organize training for the staff in areas of accounting and finance. 

• To be ready and responsible when assigned to perform any other duties as designated by higher management. 

Reporting       

• Directly reports to the Managing Director and Chief Executive Officer.
• Has matrix reporting line to Regional HR and Corporate HR head based in Geneva Switzerland.

Primary Responsibilities 

• Responsible for the overall direction, management, and control of all HR services.
• Has management control over all HR areas such as talent acquisition, compensation and benefits, talent development and management, organization development, HR information system, and labour relations.
• Serves as part of the executive management team and has significant involvement in planning for broad issues affecting the business. Has approval authority on Hr matters affecting the entire organization.
• Handle payroll processing for executive and confidential employees
• Specific Responsibilities
• Strategic Planning. Part of the Executive Management Team who sets business direction, goals, strategies, and interventions for implementation. Responsible for conceptualizing, recommending, and implementing HR policies and programs that will help drive overall business results.
• Talent Acquisition. Management of recruitment process at all levels, implementation of adequate tools, selection of effective recruitment intervention, building of relationship with recruitment agencies. Recruit competent persons to allow good functioning of the business.
• Talent Development and Management. Spearhead the conduct of Training Needs Analysis; designs, recommend, and implements training & development policies and programs aligned to attainment of business goals. Designs and facilities behavioural training programs. Design, conceptualizes, recommends, and implements Talent Retention Strategies and Programs.
• Organization Development. Identify, conceptualize, and implement various interventions appropriate to help drive the organization towards its goal. This may include, but not limited, Change Management, Teambuilding, Focus-Group Discussions, Career Management, among others.
• Performance Management. Customization and implementation of SGS Group performance management process and tools. Training of Management and staff on the how to use the process effectively.
• Human Resource Information System (HRIS). Ensures that the HRIS is aligned and able to produce manpower executive summaries that are able to support and guide the strategic directions of the company. The software should also be properly configured and maximized in automating HR-related processes. Specifically, the HRIS should be used to improve the productivity of HR Staff, reduce processing turn-around time and produce quality HR services in the various HR functions.
• Social Relations. Nurture a good relationship with social partners and contribute to the good image of the company in the economic environment.
• Budget Management. Preparation of the Personnel Cost budget for the whole operations evaluated against business condition and other external economic indicators. Preparation of the HR department’s budget and provide support to manpower budget for the other departments.
• Administration. Conceptualize, design, and implement HR policies, procedures, and guideline communication to all employees taking into account SGS Group guidelines, Philippine legislation and union’s requirements.
• Communication. Contribution to a good communication with SGS (Country).

• Provide technical leadership to a team responsible for project implementation activities for a diverse client base, driving cross functional delivery of systems and services to customers 

• Represent assigned AP markets across the Client Delivery function Build, maintain and communicate detailed market synopsis, including but not limited to key regulatory requirements, processing nuances, key client and domestic partners, competitor landscape etc.

• Provide functional responsibility for leading an Implementations team and to increase knowledge sharing and learnings to enable consistent interaction with clients 

• Provide leadership and strategic guidance during the various phases of project management and commercialization process to ensure all necessary tools, processes, procedures, and staff are in place to support successful execution

• Attract, develop, motivate and retain a team of high performing, high potential professionals who are well positioned to become future leaders in the company

• Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. Instill an inclusive team culture and provide continuous coaching and training to the team

• Ensure the team represents client needs to internal stakeholder organizations including Client Services, Sales, Product, Systems, Risk and Legal through accurate business requirements and ongoing advocacy

• Establish and foster relationships with Client and internal stakeholders at all levels of staff and senior management

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

 We are now searching for an exceptionally motivated and driven leader to join our growing team in Philippines as the Managing Director (MD). If you have demonstrated experience in building and scaling businesses, and are looking for a place where you can gain hands-on experience and create significant impact, we would like to hear from you!

Responsibilities:

• Overall accountability for the P/L and all operational aspects of foodpanda’s business in Philippines.

• Develop and implement high level country strategy, with the goal of being the best food delivery marketplace in Philippines

• Allocate budget and optimise resources efficiently across all business verticals to meet ambitious growth and profitability targets

• Build and lead a team of highly talented senior executives, and guide/motivate them to supercharge business performance

• Collaborate with foodpanda Regional Management around strategic goals  and country level policies to maximise return on investment.

• Serve as the chief brand ambassador in Philippines,  leveraging multiple channels to sell our story, and building foodpanda into a trusted and winning brand

• Aggressively drive vendor growth whilst developing and maintaining relationships with key partners

• Care for an amazing team of best-in-class delivery riders, ensuring that our rider program is constantly improving

• Ensure compliance with local regulations, regularly engage and maintain good working relationship with government and regulatory authorities​​​​​​​

• Ensure timely renewal of both PRD and FRD FPA Licenses (e.g. LTO, Field Development Station Licenses, Warehouse licenses) etc.
• Responsible for full year EUP1a/1b submissions in coordination with Field Biology Team
• Prepare, submit and secure approval of EUP II, EUP III, Full Registration and Label Expansion applications.
• Manage additional sources applications including new AI manufacturer, new formulator as well as fill and pack sites.
• Support the regulatory team in handling the full-year product registration renewals
• Responsible for handling the PCLM registration activities of Sinochem Portfolio and 3P products (both existing and new)
• Champion Biostimulant/PGR submissions to Fertilizer Division
• Support in obtaining approvals for “generic” applications with FPA 
• Point person for sample ordering (through LIMS), management and forecasting for profiling trials (EUP 1A and 1B) as well as bio efficacy and residue registration trials including their AMS

Job Summary: 

You will be responsible for managing the performance of the delivery staff in such a way that quality, productivity, billing/FTE, cost of delivery performs best in class for the sector managed. 

You will support the development of strategic relationships with clients, monitor current service levels as well as support further business development opportunities with those clients. 

Take lead and sponsor group and local initiatives that promote employee engagement and efficiency. 

Drawing on your existing extensive experience you will create and maintain a positive and professional environment that motivates team members to learn and develop thru regular, frequent, and transparent communication. 

Responsibilities (how we will measure success) 

• Have a strategic view of business requirements.  

• Drive transformational changes were required to achieve Front Office/Client specific requirements.  

• Manage local delivery team, business performance management, and productivity. 

• Work with remote teams / other offices to deliver client and internal requirements. 

• Warrant appropriate atmosphere, culture in the office. 

• Reporting to the Country MD and functional relationship with finance, compliance, and sales. 

• Deadlines and client milestones are met at all times. 

• Responsible for the quality control in the entire delivery function on the basis of quality assurance standards set by the functions, internal audit, and compliance. 

• Ensure that the functions’ knowledge sharing task, as well as the standards for methodology and boilerplates, are implemented and sustained. 

• Actively participate in account management teams to drive quality deliverables of large clients. Ensure that resource capacity and demand in quantity and skills are matched. This is both real-time and forward-looking for recruitment purposes. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Service Delivery Director, you will provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring. Develops and recommends tactical and strategic plans for information processing operations.

What you will be doing:

• Monitors staff performance, works with employees to implement goals and document progress.

• Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.

• Manages staff to ensure all duties are performed in an accurate and timely manner.

• Develops and implements department policies and procedures.

• Ensures deadlines and production schedules are met and reallocates workloads as necessary.

• Performs resource planning and allocation and supports direct reports in meeting work requirements.

• Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.

• Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.

• Manages internal and external communications/escalations on issues.

• Understands processing environments for supported products and services.

• Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.

• Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 15 years of work experience as a Service Delivery Director spearheading project implementations for Banking and Payments.

• Must have an extensive knowledge with PaaS and have project implementation background for Payments: IST Switch, EMV, Switch Implementations, Card Migration.

• A sound background with Resource Management, System and Product Analysis/ Development for Financial Services.

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

• Requires strong management, organizational, team building, coaching and mentoring skills

• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance

• Considerable knowledge of IT production administration and operations activities and controls

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This position manages all platforms of the property which aims to create awareness, provide information and promote the hotel resulting in room bookings and other revenues. 

Primary Responsibilities  

• Overall in-charge of online/digital marketing promoting the hotel brand and its various activities and offers through digital avenues such as website; social media sites, online publications, electronic direct mail, blogger and social media influencer features, e-flyers, among others 
• Write and disseminate press kits, releases, editors’ advisories, calendar listings 
• Handles website content including photos and videos and ensures that it is on-brand, up-to-date, informative, etc.  
• Coordinates with the Reservations Manager that all content on the Online Travel Agencies ( OTAs) and other online booking engines is accurate and up-to-date 
• Develop and build positive relationships with media and industry partners in key markets 
• In charge of reputation management by responding to and managing  review sites such as Trip Advisor, etc.; OTAs, Social Media reviews, Table Plus, among others 
• Handles hotel’s social media sites and continually posts relevant and promotional content ; including local measure 
• Protects the hotels brand standards in all online presence and to follow the web policies of Fairmont and Raffles Hotel 
• Manage all e-marketing databases 
• Conduct website & other digital audits as required by Accor Hotels 
• Manage email marketing campaigns and direct promotional activity to customers online 
• To handle Web links with associated events or activities occurring in the regions 
• Handles all digital assets of the properties and ensures 100% compliance with set standards when audited on a quarterly basis 
• Assists in the development and production of digital promotional materials  
• Assists in photoshoots for digital promotional material 
• Coordinates all special events and promotions inside and outside of the hotel that has to do with promotional campaigns 
• Works on digital ad campaigns as part of a larger Marcom campaign
• Develop and build positive relationships with media and industry partners in key markets 
• Performs other duties and responsibilities as may be assigned from time to time. 

Primary Responsibilities 

1.  For Planning and Scheduling assistance e.g. clerical and system encoding, invoice and collection records updating, Customer Satisfaction Survey consolidation and monitoring, outsourcing suppliers for events and general assistance, etc.
2.  Assist in Collections
3.  Assist with daily operational duties

Join the A-Team and experience the A-Life!

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.

• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.

• Omni-channel experience-Providing seamless support across multiple communication channels.

• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.

• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.

• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.

• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities

Transformational Leadership: Inspire, motivate, and guide the service desk team to achieve their full potential while fostering a culture of continuous improvement and excellence.

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.

• Monitor and evaluate team performance, providing feedback and coaching for improvement.

• Ensure service level targets are met and address all service-level complaints.

• Apply creative thinking to drive automation goals and align with technology strategy.

• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.

• Build strong relationships with leaders and stakeholders to command their attention.

• Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

• Develop and execute a strategic plan for the service desk, aligned with organizational goals.

• Collaborate with cross-functional teams for continuous improvement initiatives.

• Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

• Stay updated with industry trends and emerging technologies.

•  Support the adoption of new technologies and tools.

•  Ensure information security and risk management are embedded within the culture.

•  Direct the secure operation and maintenance of corporate computing and networking infrastructure.

•  Provide subject matter expertise and manage external and internal collaboration projects.

•  Ensure change management best practices are followed for organizational initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This job is fully Remote! Clear English communication skills required.

Responsibilities

• The Educational Program Director is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Fully Remote!

PTO

Etc.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DIRECTOR FOR OPEX, TRAINING AND QUALITY to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• ·       Implement and maintain a culture of continuous improvement throughout the organization.
• ·       Develop and implement training programs to ensure successful adoption of new processes.
• ·       Communicate and interact effectively and develop credibility and trusted mutually respected relationships with clients, agents, leaders, and team members
• ·       Developing and implementing quality assurance policies and procedures to ensure all BPO services meet or exceed the quality standards required by the clients.
• ·       Supervise a team of Quality Analysts in conducting quality inspections, audits and checks.
• ·       Design, develop, and deliver training programs that address both new employee onboarding and ongoing skill development.
• ·       Conducts analysis on training implementations and is responsible for identifying trends, determine root cause, present findings both internally and externally and lead corrective action plans.
• ·       Developing training deliverables and programs based on audit results, questionnaires, surveys, changing procedures and feedback from agents, SMEs, Leaders, and trainers.
• ·       To work closely with various departments to identify opportunities for collaboration and process improvement.
• ·       Prepare and present reports to clients, highlighting achievements, challenges, and areas for improvement.
• ·       Establish and monitor key performance indicators (KPIs) related to quality assurance and training.

• Prior experience on a Senior Manager or Director level position within Training and Quality
• 3+ years of experience managing the overall Training/QA process ideally for a BPO or similar company
• Solid experience in BPO Operations, Operational Excellence, Training and Data analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We are looking at the person to be the lead for a Tech/Telco + some FMCG clients in the Philippines. The person would be responsible for understanding the client business and translating the same into insights and new revenue for NielsenIQ. Also, integrating insights from across studies (qual and quant) to deliver value to the clients.

Business Development:

• Identify areas of opportunity for growth from existing clients managed
• Develop plans to cross-sell and introduce new services to current clients
  • Foster relationships at different levels and functions of the client organization (as applicable) to identify opportunities for incremental product/solution sales
• If possible, provide continuous feedback on competitive activities within assigned clients.

Client Servicing:

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth.
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change
• Lead the client servicing team and work closely with operations to ensure our commitments are met.
• Liaise with teams outside Philippines (e.g. analytics, subject-matter experts, etc. to ensure the solutions are best adapted to meet client’s needs)
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations
• Ensure team members are trained/ coached to handle client requirements.
• Ensure adherence to the company policies on business conduct/ethics.
• Ensure high levels of client satisfaction.

Financial & process related:

• Ensure attention to costing & pricing at a project level – keeping in view total client relationship & implication on the total business.
• Contracts are completed and approved according to company's policies and guidelines.

People Management:

• Utilize the NielsenIQ framework to communicate and assess performance objectives, competency lists and development plans for your team.
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Contribute to development and implementation of training plans to ensure that associates are able to grow
• Provide support, recognition, and feedback to assist associates in achieving the performance expectations and standards
• Act as coach, guide, and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements.

The role will demand:

• Strong grasp of market research essentials and analytical abilities
• People focused and energized by successful collaboration – able to build strong client relationship & trust + build strong bonds with the team (larger team as a whole)
• Ability to recognize an opportunity (for business growth, for client value-addition, for people development)
  • Ability to hold a discussion with clients to understand a brief and recommend a suitable solution (be creative when situation demands)
• Willingness to roll-up sleeves to ensure a commitment is met
• Manage relationships and expectations as well as you manage projects, and your experience speaks for itself
• Curiosity and critical thinking
• Strong communication skills (written and verbal)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SENIOR DIRECTOR FOR OPERATIONS to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Overseeing operational processes and developing strategies for improved efficiency of BPO operations
• Attending meetings with other managers and senior management to align company objectives and performance
• Tracking, analyzing, and reporting performance data on key departmental initiatives
• Leading negotiations, budgeting, purchasing, and putting efficient workflows in place
• Partnering with business leaders, staff, and value creation teams to drive operating performance and strategic initiatives
• Coach and mentor Operations Directors and Client Services Directors
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Ensure that the company runs with legality and conformity to established regulations
• Manage an operations department of 1200+ FTE

• At least 2 years of experience as Director in the BPO Industry - from any department: Operations, Training and Quality, Transitions, Support
• Amenable to work ONSITE in Makati on night shift
• Must have handled US Healthcare Insurance accounts at least as a manager
• Must have handled at least 10 different clients as a Director

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Our client is an award winning higher education provider offering undergraduate and postgraduate programs that are recognised in the same manner as all public universities in Australia.

Overall Purpose

The Admissions Coordinator is part of the registry team, providing professional and efficient student administration services from admissions through to graduation. This role will predominantly coordinate and perform international and domestic student admission duties in accordance with the policies and processes in alignment with the expectations of the appropriate regulators and accreditation bodies.

Specifically, the Admissions Coordinator will have responsibilities for coordinating admissions workload at the offshore office, working along with Offshore Admissions Officer, processing international student applications, issuing the letters of offer and processing Confirmations of Enrolment from PRISMS, as well as issuing domestic letter of offers. Other duties include processing advance standing, overseas student health cover and other administrative duties such as assisting registry services and enrolment processes across all brands and campuses, enrolments, student course and subject transfers and transition/teach out, PRISMS compliance where appropriate.

Duties and Responsibilities:

1. Coordinate the assessment and processing of applications from international students for admission to courses at the offshore office, including the workload of offshore admissions staff

2. Assess and process international applications for admission according to the admissions guidelines and within the agreed SLAs, such as issuing letters of offer for international students, and issuing COEs from PRISMS

3. Assess and process domestic applications for admission - issuing letters of offers, understanding the difference between the domestic and international admissions process

4. Maintain accurate and thorough international admissions records on the management system, and in related filing systems; Ensure that all admissions related communication is recorded against the student record.

5. Understand admissions and advance standing process, as well as articulation agreements to ensure articulating students are accurately processed at the admissions stage

6. Liaise and develop sound working relationships with students, marketing, agents, academic areas and other sections, regarding assessment and admissions of students;

7. Provide advice and information to applicants, agents, academic and external agencies, about courses, admission requirements and procedures in compliance with policies and procedures;

8. Support the registry services and enrolment teams during peak times with various administrative, enrolment and PRISMS compliance processes.

Institutional Responsibilities

1. Co-operate with management in its fulfilment of its legislative obligations

2. Demonstrate a proactive approach to health and safety by reporting unsafe behavior/practices

3. Avoid placing others at risk by any act or omission

4. Familiarise yourself with relevant policy and procedures held in the Institutional Policy Register and adhere to all guidelines within that are relevant to your area

Key Internal Relationships

Admissions Manager: - Daily - Planning of workload and prioritisation

International and Domestic recruitment: - Daily - Processing student applications

Academic leadership group (DVC, Dean of Academic Operations, Associate Deans, Program Managers): - As required - Processing advance standing, timetabling and enrolments

Student Services Team, Registry Services Team, Enrolment Team: - As required - To ensure alignment of information and communication

Key External Relationships

Government agencies: - As required - To ensure currency in legislation as it relates to enrolments, enrolment patterns, campus capacities, class sizes, assessment and other related areas.

• Experience with International Student Application Processing (Australia education is highly advantageous but also open to US and UK education)
• Proven proficiency in the use of technology, preferably technologies as they relate to admissions, timetabling, enrolment, and student and customer relationship management systems
• Evidenced experience of working in close alignment with institutional policies and of implementing, and improving, associated processes
• Advanced knowledge of Higher Education standards as they apply to Student services, student support and student administration
• Previous experience in student admissions/student services/administration

Highly Advantageous: 

• Understanding and knowledge of PRISMS and PRISMS data entry and reporting
• Experienced in the requirements of the National Code 2018 and ESOS Act 2000

Location: Makati

Working Schedule: M-F, 9am to 6pm PH

Primary Responsibilities of a Student Admin for Operations and Sales:

• For Planning and Scheduling assistance (e.g. clerical and system encoding, invoice and collection records updating
• Customer Satisfaction Survey consolidation and monitoring, outsourcing suppliers for events and general assistance, etc.)

We are looking to hire a spirited director of operations to take our organization's operations to the next level. The director of operations will oversee program day to day operations and guard our values. You will analyze data and metrics to evaluate staff performance, lead and encourage employees to maximize performance, and ensure a strong talent pipeline. You will collaborate with human resources to create and implement succession plans for key management and supervisors and advance cohesion between various internal departments.

To be successful in this role you will ensure the quality of operations and customer service, inspire staff to give their all, and expand the company's footprint and strengthen their reputation. Ideal candidates are ambitious and performance-oriented with exceptional people skills.

Director of Operations Responsibilities:

• Playing a leading role in compiling company budget and growth strategy.
• Executing strategies to optimize company and asset growth.
• Ensuring expertise and effectiveness across operating platforms.
• Creating strategies to challenge theft and stock losses, and implementing initiatives to reduce company costs.
• Reviewing financial reports and take initiatives to reduce cost and increase revenue.
• Driving employees and leading performance reviews, to ensure an engaged and skilled workforce.
• Initiating better business practices.
• Collaborating with leadership to build an environment of collective responsibility and accountability.
• Ensuring adherence to key performance objectives to meet business and customer expectations.

Director of Operations Requirements:

• Bachelor's degree in business administration.
• 3+ years of experience managing a complex sales and service program preferrably US Telco with 500+ FTEs
• Proven ability to manage budgets in a similar role
• Proficient operational and financial acumen.
• Strong ethical leadership abilities.
• Excellent written and verbal communication skills.
• Strong people skills.
• Outstanding organizational skills.
• Ability to make projections three years into the future.

Join the A-Team and experience the A-Life!

Control Risks is currently looking for an experienced Security Director to be embedded with our client, a large multinational company, based in Mindanao, Philippines. This role will play a key part in the ongoing development of the client’s holistic security programme.

The Security Director will lead the security function and assume responsibility for the delivery of the security programme specific to the client's operations. The Security Director is tasked with the development of the security plan, which will assess threats, risks and resources. They will also coordinate security and incident training for local security officers. The Security Director will work closely with leaders from across the business, including Supply Chain, HR, Legal, IT, and Compliance areas. Effective engagement with third party security providers and government agencies is also required.

This position will be hired as an initial 1-year contract, with scope for further extension.

Responsibilities will include:

• Work with leadership team to analyse security threats and risks to the client's people and business. Implement security mitigation plans and establish relevant countermeasures. Escalate higher-level risks as required.
• Work with relevant teams to communicate security advice to travellers operating in high-risk locations.
• Work with business leaders to develop Incident Management plans. Support implementation of incident management framework.
• Oversee and ensure proper performance of the third party security guard companies engaged by the client.
• Create/update the security framework and ensure it is applied effectively.
• Conduct security risk assessments to validate effectiveness’ of security controls (people, processes and technology).
• Lead the implementation of effective and cost-efficient holistic security solutions.
• Conduct a physical security Risk Assessment for new sites or post major refurbishment, use or occupancy change, and major change to threat assessment.
• Understand and apply the full range of corporate investigative capabilities, whilst ensuring their lawful application.
• Coordinate and deliver security capability training required by employees, security teams and third-party partners.
• Possess contractual assessment skills for the implementation and review of security contracts.
• Prepare reports including security incident reporting, intelligence briefings, threats assessments and investigative reports.
• Utilise an active regional security network to share security information, trends and evolving operational practice. Participate in industry forums and understand emerging security technologies.

• 10+ years' experience in corporate security roles.
• Experience in a significant leadership role.
• Experience working within large complex corporate environments
• Strong English language skills and the ability to develop influential relationships with stakeholders at all levels of an organisation.
• Proficient IT (Microsoft Suite) skills.

Desired:

• Experience in developing and delivering training
• Experience working in the Philippines with insight into local working practices and cultures.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.