The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

The creation of Investor Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging the state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPIs, Yield on Cost etc.) before releasing to the client
• Comparison of performance against Benchmarks and providing analysis to the clients
• Production of the CIO reporting based on pre-agreed formats
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Implementation of change requests, including project work in new client onboardings
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

Job Summary

• Periodic preparation and delivery of pre-agreed reporting for various clients’ portfolios
• ETL – Extract data from PDF documents, web forms, and Excel templates; Transform into applicable format; and Load into relevant data repository
• Assist in the provision of initial observations to clients
• Data report provision and review to third parties as per client requirements
• Assist in the provision of ad-hoc analysis or reports
• Assist in the resolution of queries and communication with clients and third parties
• Assist in the implementation of change requests including project work in new client onboardings
• Assist in the design and review of reporting output and deliverables to meet client requirements and new business objectives
• Participate in workshops and requirements gathering sessions with clients and take action with the wider team on achieving targets
• Continuous review of the processes and procedures within IS, take initiatives to improve the control environment of reporting output and deliverables to clients, and identify ways to improve the efficiency of IS
• Play an integral role in the development and implementation of new data-focused solutions
• Document project tasks and group work, assign these to relevant parties and track progress

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Track, document and scan fully executed agreements as received from Sales Administration. Provide database support to Sales, Internal Systems Development and Internal Employees. Review and update internal systems to ensure client data is accurate as reported by data feeds obtained from outside resources, sales and internal employees.

What you will be doing

• Demonstrates an overall understanding and knowledge of supported applications and production environment.
• Provides maintenance of database following established standards and processes.
• Enforces database standards and follows up on inconsistencies.
• Performs quality assurance checks as stipulated in the department guidelines.
• Searches and interprets government or financial websites to ensure accuracy of database.
• Researches and maintains accurate client-specific data in database as received from internal departments, clients and government or financial websites.
• Obtains executive-level signature on contracts, scans and indexes contracts into database; generates letter and fully executed agreement for distribution to client.
• Indexes and scans agreements and other documents for access by the entire division.
• Quality checks scanned documents to ensure database integrity and indexing is complete and accurate.
• Provides support in research and resolution of problems and inquiries relating to contracts and database.
• Prepares weekly and monthly departmental reports.

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process.
• Provides assistance for special migrations projects including corporate acquisitions to ensure data converted is accurate and meets the defined standards.

• Collaborates with sales executives and relationship managers, product managers and senior management to provide database updates.
• Other related duties assigned as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator and Excel VBA Macros is a plus

• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• Performs specialty production processing.

• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

• Performs monthly and quarterly SOX testing.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/tools/experience - Troubleshooting SQL database, scripting, analyzing character limits, stored procs. A lot of our algorithms are SQL code based.

• Nice to have skills/tools/experience - Windows servers, browsers, network connections, security permissions from group policies down to the application permissions,

• Must be amenable to work either mid shift or night shift (shifting between the two)

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)

• College Undergraduates or Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

• Knowledge of programming languages

• • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfill obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere.  This is our global vision and the common purpose that unites the entire Visa team.
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience first. With this in mind, we are consolidating our Level 1 support teams across Corporate IT into a single organization and rethinking the way we provide Level 1 support to all end users.  As a member of the End User Support Help Desk team, the Associate Help Desk Analyst will be responsible for providing exceptional end user experience while providing support for IT services and apps. 
Reports to:  IT Service Desk Team Lead
Responsibilities:

•    Ensures customer satisfaction by providing timely response and resolution to contacts made to the Service Desk from different support channels.   
•    Ensures that contacts are logged with complete information into the ticketing tool and assigned with appropriate category and priority.
•    Performs diagnosis using documented procedures, troubleshooting techniques and approved tools.
•    Keeps customers proactively updated on the status of their tickets.
•    Assigns tickets - that are not resolvable by the Service Desk - to the correct resolver groups or vendors.
•    Notify management about reported - or potential - Major Incidents.
•    Confirms customer satisfaction before closing a ticket.
•    Continuously learn and train about new technologies and products supported by the Service Desk.
•    Contribute to activities that keep knowledge base articles up to date.
•    Meet and exceed individual performance goals.
•    Participate on Problem Management activities and Continual Service Improvement projects
•    Serves as a deputy to the Team Lead and helps conduct team huddles
•    Position is required to work various time zones, in support of 24x7x365 support requirements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Junior IT Governance, Risk, and Compliance (GRC) updates and maintains control matrices and provides recommendations for management’s consideration. This position takes a lead role in ensuring  compliance with company internal controls, regulatory, ITGC and information security policies and procedures. The incumbent works with SaaS owners, legal and regulatory team, CorpIT team, Security Engineering team, external audit firms, and regulatory agencies to provide supportive documentation as applicable.

Responsibilities:

• Attend to audit compliance gaps, continuously monitor controls and co-own as necessary key SaaS

• Check alignment of ITGC policies with key SaaS and attend to any control deficiencies

• Collaborate with different SaaS owners and perform periodic compliance assessments of key SaaS

• Collaborate effectively with various departments across the organization, including business units, Corp IT, Security Engg, Legal, and Finance.

• Perform internal audits and assessments to evaluate the effectiveness of controls, identify opportunities for remediation and ensure internal audit results are re-usable for any external audits

• Proficiency in conducting third-party risk assessments, encompassing vendor collaboration, identification of issues, and formulation of actionable recommendations.

• Own and manage communication, updates, submissions and remediation for all external audits

• Propose, defend and implement GRC tools and systems to support risk management activities and facilitate automated compliance monitoring

• Development and implementation of GRC process, standards, reporting metrics, dashboards and evidence artifacts to ensure compliance with regulatory requirements and industry best practices.

• Development and delivery of training programs to raise awareness and promote a culture of governance, risk management and compliance within the organization

• Stay informed about emerging trends and developments in GRC practices, regulations, and technology solutions to contribute to continuous improvement initiatives

Primary Responsibilities

• Responsible in tax reporting and compliance
• Assist in external & internal audits as well as statutory audit

Specific Responsibilities

Tax Reporting and Legal

• Reconciles and prepares the following tax returns and computes tax liabilities prior to payment and electronic filing in  EFPS:
  • Value Added Tax – VAT
  • Withholding taxes (compensation, expanded and final tax)
  • Fringe Benefit Tax – FBT
  • Other tax reports and listings
  • Corporate Income Tax
  • Documentary stamp tax
  • Annual registration fee
  • E-submission of tax listings such as monthly alphalist, input VAT & output VAT
• Assist in responding and taking action on letters received from BIR, LOAs, Tax Mapping and government regulatory agencies for queries and assessments
• Initiates processing of new and renewal application of business permit for all locations and related documents such as barangay clearance etc.
• Process tax clearance and other related tax documents
• Assist in annual business permit and other local regulatory requirements
• Files and maintains tax and legal documents and other financial records to ensure completeness and orderliness based on established guidelines on filing system

• Assist in legal document request related to corporate secretary and other bidding requirements of business units.
• Perform reconciliation, testing the reasonableness of booked transactions vs. tax.
• Assist in adhoc activities – VAT refund application, tax health review and other tax projects

Other Tasks

• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor's Degree
• Prior experience in the AU broking/banking/mortgage industry and exposure to consumer credit is preferred.
• Has s strong analytical skills been essential for assessing financial statements, credit risk, and asset valuations.
• Need to be proficient in financial modeling, cash flow analysis, and financial statement interpretation.
• Deep understanding of commercial real estate markets, industry trends, and economic factors that impact credit risk.
• Excellent verbal & written communication to be able to convey credit analysis findings and recommendations to stakeholders.
• Has the ability to meticulously review financial documents and assess credit risk factors.
• Needs to be familiar with lending regulations and compliance requirements.

Nice to Have:

• Certificate IV Financing & Mortgage Brokering

What will you do?

• Review and analyze the creditworthiness of commercial borrowers and the associated assets, such as commercial properties or business assets. This involves evaluating financial statements, cash flow projections, credit reports, and other relevant documents.
• Assess the risk associated with the commercial mortgage loan application. This includes analyzing the borrower's financial stability, repayment capacity, and the quality and value of the underlying collateral.
• Conduct thorough assessments of the collateral (commercial real estate, equipment, or other assets) to determine its value and marketability. This may involve property appraisals, site visits, and environmental assessments.
• Analyze the financial statements of the borrower's business, including income statements, balance sheets, and cash flow statements. The analyst assesses the business's ability to generate sufficient cash flow to cover debt service.
• Understand and evaluate the economic and industry-specific factors that may impact the borrower's ability to repay the loan. This includes assessing market trends and competitive dynamics.
• Collaborate with loan officers and underwriters to structure loan terms and conditions that align with the borrower's needs while managing credit risk effectively.
• Ensure that all lending decisions and documentation comply with federal, state, and local regulations governing commercial real estate lending.
• Communicate credit decisions, loan terms, and conditions to borrowers and other stakeholders. Analysts may also provide recommendations for improving creditworthiness when necessary.
• Recommend risk mitigation strategies, such as requiring personal guarantees, adjusting interest rates, or modifying loan covenants, to offset credit risk.
• Stay informed about commercial real estate market conditions, economic trends, and industry developments to inform credit decisions and risk assessments.
• Keeping up to date with changes in commercial lending regulations, credit analysis techniques, and best practices in the field.

Join the awesome team and enjoy these benefits & perks:

• Competitive salary package and annual performance review.
• Offering one-month paid training program to help you get up to speed and excel in your role.
• Opportunity to attend events and travel to Australia.
• Chance to earn your CERT IV in Mortgage Broking and Finance, which could be a great way to upskill and advance your career.
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• HMO (Medical, Dental and Life insurance coverage)
• Mandatory Government Benefits and 13th Month Pay
• Financial Assistance program through one of the leading FinTech Company in Philippines
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA.

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Familiar with standard concepts, practices, and procedures within field. 
• Relies on experience and judgment to plan and accomplish goals. 
• Coordinates the more complex functions. 
• May perform quality control over the work completed by the level I. 
• Under general direction, handles more complex projects and assignment. 
• Majority of decisions are made independently, but must have management or client approval on certain decisions. 
• Follows established guidelines based on regulations and procedures.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Statistical Reporting Data Analyst will be responsible for monitoring and interpreting various data sets to provide meaningful feedback for staff. This role involves significant data acquisition and management, statistical data analysis and report generation. Additional responsibilities include data quality assurance checks of internal scripts/formulas/logs as well as peer-to-peer review for data call and/or payments that are sent to Regulatory Entities.  The candidate will also be required to respond to ad hoc requests from staff.

• Monitor various exposure and claim data sets and work with Arch business units and support teams to improve data quality and avoid financial penalties, where possible.
• Compile data, create reports from various systems and send to staff for review and submission.
• Collect information from internal/external sources and distribute to staff.
• Perform data collection and analysis in support of ad-hoc and recurring requests by staff.
• Submission of certain financial reports.

Collaborate with internal staff to define data requirements, perform testing and post-implementation activities tied to ISO Revisions of the Auto and GL Lines of Business.

The Statistical Reporting Data Analyst will be responsible for monitoring and interpreting various data sets to provide meaningful feedback for staff. This role involves significant data acquisition and management, statistical data analysis and report generation. Additional responsibilities include data quality assurance checks of internal scripts/formulas/logs as well as peer-to-peer review for data call and/or payments that are sent to Regulatory Entities.  The candidate will also be required to respond to ad hoc requests from staff.

• Monitor various exposure and claim data sets and work with Arch business units and support teams to improve data quality and avoid financial penalties, where possible.
• Compile data, create reports from various systems and send to staff for review and submission.
• Collect information from internal/external sources and distribute to staff.
• Perform data collection and analysis in support of ad-hoc and recurring requests by staff.
• Submission of certain financial reports.

Collaborate with internal staff to define data requirements, perform testing and post-implementation activities tied to ISO Revisions of the Auto and GL Lines of Business.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of of simple to mid-complex financial data sets. The candidate will process and reconcile bank, accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies.
• Prepare reinsurance reconciliation.
• Assist in quarter close process and annual audit.
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts.
• Ensure accurate recording and maintenance of accounting transactions.
• Liaise with internal teams to investigate and analyze regarding any receipt queries and ensure timely clearing down of suspense/control clearing cash accounts.
• Execute daily operational activity and document management.
• Perform financial analysis, reconciliation and generate key reports.
• Perform daily validation processes to ensure accuracy and compliance .
• Perform simple to mid-complex financial analysis, reconciliations, generate reports.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of of simple to mid-complex financial data sets. The candidate will process and reconcile bank, accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies.
• Prepare reinsurance reconciliation.
• Assist in quarter close process and annual audit.
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts.
• Ensure accurate recording and maintenance of accounting transactions.
• Liaise with internal teams to investigate and analyze regarding any receipt queries and ensure timely clearing down of suspense/control clearing cash accounts.
• Execute daily operational activity and document management.
• Perform financial analysis, reconciliation and generate key reports.
• Perform daily validation processes to ensure accuracy and compliance .
• Perform simple to mid-complex financial analysis, reconciliations, generate reports.

Primary Responsibilities

• Performs analyses and reports test results according to SGS Global policies and procedures, regulatory requirements, and various management system standards such as ISO 9000, ISO 14001, ISO 45001, and ISO/IEC 17025. 
• Assists in troubleshooting technical-related problems and coaching lab analysts I and lab aides.

Specific Responsibilities

• Performs sampling, testing and analyses in accordance with the procedures.
• Performs verification of prepared reagents and solutions.
• Prepares and updates reports related to the analyses performed.
• Operates and maintains equipment used in performing analyses.
• Signs worksheets and other forms as required by procedures.
• Assists JOE in checking, evaluating, reporting, signing, and sending of results of analysis.
• Coaches lab analysts I and lab aides on the performance of test, analyses, and sample preparation.
• Conducts troubleshooting of technical-related problems and suggests alternative solutions.
• Conducts monthly inventory and updates inventory records.
• Assists in the review and checking of all monitoring records.
• Archives quality and technical records and updates job files in records identifier library monthly.
• Performs specific laboratory procedures for method modification, verification, and validation.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Integrated Management System.

• Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Performs other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

The Growth team manages the sustainable growth of the platform through incentives. Customers have come to love foodpanda’s deals, vouchers and promos. Our discounts play a huge role in driving the overall business. Our team works at the intersection of analytics and marketing to come up with new ways to maximize the efficiency and effectiveness of our user incentives!

We are looking for a Growth Analyst to join our growing business!

Responsibilities 

• Develop end-to-end strategies for the efficient use of our incentives budget through the proper mix of targeting, timing, and communication 
• Design and launch regular projects and experiments to optimize different points of the customer lifecycle such as acquisition, engagement, retention, and profitability 
• Manage the team’s growth operations by overseeing the internal processes of the team, ensuring accurate and high-quality execution 
• Build tools to automate and speed up existing project management processes
• Build relationships and coordinate with internal stakeholders to ensure that campaigns are executed well and on-time
• Support regular business reviews by preparing in-depth analysis, tactics, and plans to stay on track with business targets 
• Closely support the demand planning and forecasting process of the entire business 

Requirements 

• Background in a quantitative field such as finance, economics, computer science, and statistics
• Business acumen and an entrepreneurial mindset 
• Excellent project management and stakeholder management skills 
• Exceptional strategic and analytical thinking skills 
• Ability to clearly communicate insights and recommendations 
• Knowledge of various analytical tools: spreadsheets at a minimum, coding languages like SQL/Python are a plus 

What we offer 

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment! 
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events. 
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company. 
• We recognize top performers, welcome our newbies, and share good food! 
• Competitive package, allowances, food perks, insurances, learning and development opportunities, and more! 

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world with 18,000 employees and approximately 500,000+ restaurant partners.

Junior Finance analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets.

It is key to be flexible as the tasks may change and be added to. It will be key to contribute to the continuous improvement of our processes and it will be expected that the analyst will bring ideas to the Arch team by utilizing their expertise or previous experience.

• Process bureau settlement into IRIS and process cash allocation.
• Create front sheets and process cash allocation for non-bureau premium .
• Join special projects within Finance to be cross-functional
• Communicate directly with Underwriters and Brokers for complex accounts.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary :
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.
 
What you will be doing:

• Conduct data analysis and interpretation of trends, patterns, and insights to identify opportunities for process optimization, cost reduction, and experience enhancement.

• Responsible for collecting and analyzing data from various sources, utilizing data visualization, and reporting tools, and deriving insights and recommendations that support business decision-making and improvement.

• Discuss and elaborate on requirements with FIS Internal Business Users and Stakeholders to effectively communicate, ask the right questions, and capture their needs and expectations.

• Facilitates and leads workshops to expand requirements and provide solutions. The ability to design and conduct interactive sessions with stakeholders, elicit feedback, and present possible solutions that address their pain points and goals is essential.

• As a Business Systems Analyst Specialist, the role involves being at the heart of projects, collaborating with various teams and roles across the organization, including Product Owners, Architects, and Developers within the Technology team.

• The ability to understand and align with different functions will be key to the success of the projects.

• Investigate FIS Internal Business User activities, playing a key role by testing systems and providing competitive solutions.

• Conduct research and analysis, test the systems' functionality and usability, and propose feasible, cost-effective, and value-adding solutions.

• Enable user-centric design through continuous engagement with FIS Internal Business Users.

• The ability to empathize with the FIS Internal Business Users, understand their needs and preferences, and involve them in the design and validation process is crucial to our success.

• Supports the Transformation Lead and the FIS Internal Business Users in solving design and implementation challenges.

• Assists the Transformation Lead in defining the product vision and roadmap, translating business requirements into technical specifications, and ensuring the delivery of high-quality solutions that meet the business objectives and expectations.

• Collaborates with cross-functional teams, including business stakeholders, solution architecture, third-party vendors, data, and infrastructure teams to document technical solutions aligned with business objectives.

• Ensures scalability, security, and regulatory compliance such as consumer duty. Works with various technical teams, understands the architecture and data flows, documents the technical solutions and business rules, and ensures compliance with relevant standards and regulations.

• Create comprehensive business requirements documents, functional specifications, and use cases to guide development and testing activities.

• This will involve producing clear and detailed documentation that captures the business needs, and functional and non-functional requirements and includes use cases and scenarios that illustrate the expected behavior and outcomes of the solutions.

• Builds strong relationships with business stakeholders and vendor partners, ensuring effective communication, managing expectations, and resolving any conflicts or issues during the project lifecycle.

• Is responsible for establishing trust and rapport with the stakeholders and the vendors, communicating proactively and transparently, managing the expectations and the scope, and resolving any conflicts or issues that may arise during the project lifecycle.

• Develop innovative solutions and recommend process changes, system enhancements, or other initiatives to address identified issues and achieve business objectives.

• The candidate should be able to think creatively and critically, identify and evaluate alternative solutions, and recommend the best course of action that solves the problems and adds value to the business.

• Support testing efforts by defining test scenarios, coordinating testing activities, and verifying that implemented solutions meet business requirements and quality standards.

• You will be able to define the test scenarios and the acceptance criteria, coordinate the testing activities with the testers and the developers, and verify that the implemented solutions meet the business requirements and the quality standards.

• Identify opportunities for continuous improvement in processes, tools, methodologies, and best practices related to business analysis.

• Monitor and evaluate the solutions' performance and outcomes, solicit feedback and lessons learned, and identify opportunities for improvement in these areas.

What you will bring :

• Agile Principles, Methodology and Practices.

• You have a solid understanding and experience in applying agile principles, methodology, and practices, such as Scrum or Kanban, to deliver iterative, incremental, and customer-focused solutions.

• Four (4) years of systems and business analysis experience, requires a proven track record of performing systems and business analysis, such as eliciting, analyzing, validating, and managing requirements, designing and modelling processes, and documenting and communicating solutions.

• Demonstrable experience gathering and analyzing technical and non-technical information, documenting processes and solutions to solve problems or meet business/systems outcomes.

• Solid experience gathering and analyzing technical and non-technical information, such as data, documents, interviews, observations, surveys, or workshops.

• Demonstrable experience in documenting processes and solutions using tools in the Microsoft 0365 environment.

• Previous experience in handling large projects related to building and delivering innovative and robust solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)

• Experience in AI implementations, preferably with Microsoft Copilot or similar AI-driven tools that can accelerate and enhance development.

• Experience in developing and integrating conversational agents using Microsoft Bot Framework and customizing them to suit various scenarios and intents.

• Previous exposure to large projects using Azure Machine Learning and Azure Databricks to create, train, and deploy machine learning models and apply them to various data sources and types.

• Familiarity with Microsoft AI principles, responsible AI practices, and how to implement them in solutions.

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles